Acknowledgement

First of all a great thanks to Almighty Allah, who enable me to complete this task and then I am thankful to my
respected teacher mam Marina for providing such a friendly atmosphere and guideline during our two years stay at
the university not only for the academic affairs but all other social and future prospective by sharing their remarkable
experience.
It was such a pleasant experience to work in the BANK OF PUNJAB. I own my gratitude and thankful to all those
who helped me in preparing this internship report by sharing their best of knowledge.
It is due to endless effort of my friends and fellow members at THE BANK OF PUNJAB who provided me every
favor and the last but not the least I am really very thankful to my beloved parents who have always been a source of
inspection for me.

Dedication
First of all I would like to dedicate all my efforts to Almighty Allah who is most merciful and beneficent.
After that I wish to dedicate this task to my parents without whom moral support I could not able to complete this
project.
And last but not least to all the Respected Teachers of UOG for their guidance, support and continues assistance on
every phase of our tenure.

Table Of Contents
Plan no 1;
Executive Summary

Page 1

Introduction..6
Background...6-7
Purpose..7
Scope of work....8
Objectives......8-9
Methodology of the study..9
Primary data...9
Interviews..9
Observations.. 9
Secondary data...9
Organization..10
Summary10-11

Plan no 2;

Introduction..11
Brief history of organization....11-12
Nationalization of banks..12-13
History and nature of BOP..13-14
Vision statement..15
Mission statement16
Values of the bank...17
Relationship of head offices to the branch offices..17
Number of department.18
Cash department.18
Payment....18-19
Clearing Receipts19

Collection of money from the customer in accounts...19

Collection of utility bills...19-20
Remittance department.20
Foreign remittance...20
Local remittance..21
Demand draft...21
Foreign exchange department......21

Kinds of foreign exchange department..24

Main offices...26
Summary....26-27

Plan no 3;

Page 2

Introduction.27
Overall respective sector in Pakistan..27
Role of the organization.27
Objectives...28
Market positioning..28
Over all organization and functions of organization in Pakistan....28
Consumer products.....28
Finance products29
Services..31
ATM.32
Lockers.32
Online banking32
Demand draft..32
Letter of credit.33
Mail transfer...33
Short term investment..33
Functions of the accounts/finance34-35
Summary..36-37

Plan no 4;

Introduction..37
Policies.....37
Management of the organization.38
Statement of ethics and business practices.38
Corporate strategy39
Other functions39
Strategies.40
Summary..41

Plan no 5;

Introduction.41
Current staff.41-42
Current staff of branch according to qualification42
Training received by no. of employees.43
Salary structure..43
Promotion system..44
Critical analysis.44
Performance..47
Customer focuses47

Page 3

 Quest of quality..47
Employee respect..48
Team based approach48
Summary..49

Plan no 6;
Introduction.49
SWOT Analysis..49-50
Strengths50-51
Weakness.51
Opportunities51-52
Threats.....52
PEST Analysis52
Political Environment52
Economic Environment52
Social Environment..54
Technological Environment.54
Summary...54
Conclusion56
Recommendations56-57-58

Executive Summary;
I am pleased to present my final report to the most respected members of the NCBA&E Gujrat, In this report I have
tried to explain all the aspects of THE BANK OF PUNJAB , starting with an introduction to its environment and
scope of its activities. In this report I have explained briefly the working and the operations of the bank.
I have also tried to turn the attention of the readers towards the functions, policies, practices and styles of field of
activities of the bank. I have explained these activities, which include deposit, cash dealing, credit and remittance
that I have observed during my tenure in that bank. I realized that banking is one of the most important & risky job
but if one work carefully then he/she will definitely be awarded as there is always a fruitful outcome of the effort or
struggle.

Page 4

In the last part of the project I have made PEST analysis and SWOT analysis, of the banks strengths, weaknesses,
opportunities and threats. I have tried to put some useful recommendations for the betterment of the banks activities
according to my study.

Plan no 1
Introduction;
This is the first plan of my internship report. This plan includes Background of my study, Scope, Purpose of
internship, Objectives, methodology which I used to collect information, organization in which I done our internship
is BOP (The Bank of Punjab Established in Pakistan on 15 Nov 1989, in pursuance of The Bank of Punjab Act 1989
and was given the status of scheduled bank in 1994), and at the last summary of this plan. The background of my
study include inspirational factors due to which I selected BOP, in scope the learning in functional departments,
purpose is to meet the requirements of degree, organization tells about the history and methodology shows the
methods of data collection for report. I explained all these elements in detail. At the end the summary of this plan is
given.

Back ground;
The economic growth of a country, among many other factors, depends mainly on the strength of the financial
institutions operating in a country. The banking sector is one of the examples of financial institutions which can play
a very vital role in development of the overall economy of a country.

Page 5

Banking sector has now become a very challenging field with the advent of modern technology and increased
competition.
For internship my selected bank was THE BANK OF PUNJAB in short known as BOP in banking sector.
Established in Pakistan on 15 Nov 1989, in pursuance of The Bank of Punjab Act 1989 and was given the status of
scheduled bank in 1994.
The Bank of Punjab is working as a scheduled commercial bank with its network of 272 (2007) branches at all major
business centers in the country and strength of employees are 2373 employees.
Branches of this bank are increasing all over the country at a gradual speed, which shows that customers
are placing confidence and satisfaction in the services of BOP.
In fact, it has made wonderful advancement in a very short time as compared to other banks in Pakistan.
From the financial point of view, as I am student of Associate Degree, financial position of bank is very strong.
Market value of its shares is showing increasing trend, price earnings ratio and other ratios are showing favorable
position of the bank so I decided to choose BOP for my important and compulsory internship in final semester.

Purpose;
One of the major aims of internship to make student under all those concepts that we learn in university are
almost same to the practical working in any organization.
Interaction of students with the working environment of organization and make student to a good observer,
communicator, build confidence and face different sort of challenges but more focused on the learning
process.
Creating PR (personal relations) because on the bases of PR more chances of progress no matter which ever
field you chose for you career.

Scope of work;

Page 6

Banking sector owes a pivotal importance in the economy of any country through its vibrant functions. This is the
deep-seated motivator that geared up me to join any bank for internship. Moreover, the practice and familiarity
learned during this tenure would also attest very helpful and alleviating in the awaiting proficient life. There are
different departments in a bank like;

Cash department
Credit department
Remittance department
Foreign exchange department

In practice I cannot covered all areas of banking system but cover

Account opening

Account closing

Financing

Objectives;
Internship provides us practical learning along with our bookish knowledge that we got from the university.
Internship polishes our skills.
Concepts become clearer and we will feel the difference between our past learning and this practical work.
Increase in the confidence level and our mental approach become extensive.
Dynamic thinking becomes part of our daily life during this period of internship period and that reflect changes
in our life as well.
Think out of the box more we have question answerer section our mental approach become versatile.

Methodology of the study;

Page 7

To complete the study in a more meaningful and practical way, the following methods of data collection were used.

Primary Data;
The data collected for the first time is called primary data which was through

Interviews;
The senior and the experienced staff at the branch level were interviewed to know their views about the different
problems faced by them in their routine duties.

Observations;
Being an internee, different methods, procedures, rules and regulations used by the staff members while working
their routine jobs were observed.

Secondary Data;
The data, which has gone through mathematical and statistical techniques after its collection, is called secondary
data. The main sources of secondary data are different publications of BOP. These include annual reports, manuals,
newsletters, website of BOP and brochures etc.

Organization;
The Bank of Punjab Established in Pakistan on 15 Nov 1989, in pursuance of The Bank of Punjab Act 1989 and was
given the status of scheduled bank in 1994.
The Bank of Punjab is working as a scheduled commercial bank with its network of 367 (July 2015) branches at all
major business centers in the country and strength of employees are 6000 employees

Page 8

 Branches of this bank are increasing all over the country at a gradual speed, which shows that customers are
placing confidence and satisfaction in the services of BOP.
In fact, it has made wonderful advancement in a very short time as compared to other banks in Pakistan.
From the financial point of view, as I am student of Associate Degree, financial position of bank is very strong.
Market value of its shares is showing increasing trend, price earnings ratio and other ratios are showing favorable
position of the bank so I decided to choose BOP for my important and compulsory internship in the semester.

Summary;
The summary of this plan included all the basics details of The Bank of Punjab that are discussed in the plan. This is
the end of plan one which contained the introduction of my internship report in Bank of Punjab the Kutachary Road
Branch, Gujrat has given. In this plan it is described the inspirational factors due to which I selected bank of Punjab.
Scope of my study is to learn about working of bank is also explained. What are the methodology procedures used by
me in branch to collect the data for report. The objectives of my study are also given. The brief history of
organization as well as the purpose of internship is also mentioned in this plan .The summary of this plan included all
the basics details of Bank of Punjab that are discussed in the plan.

Plan no 2
Introduction;
This is the second plan of my internship report. This plan is related to organization and its analysis. In this plan the
focus of my study is on the history and nature of organization and also its relevant information, the data is related to
that branch in which I have done my work. There are four departments cash department, remittance, foreign
exchange and credit department This plan includes history of organization, relationship of head office to branch
office, Number of departments, Offices facilities.I discussed all these elements in detail. At the end the summary of
this plan is given.

Page 9

Brief History of Organization;

Pakistan came into being on 14th August, 1947; sufficient banking services were available in the areas forming
Pakistan. Out of the total branches of the nearly 3,500 in the undivided India, as many as about 1,500 branches were
existing in these areas.
It was agreed between the two countries that reserve bank of India shall continue to function in the Pakistan territory
until 30th September 1948 and that Indian notes would continue to be legal tender at Pakistan until 30th September
1948. Unfortunately, relationship between the two countries became most strained immediately after independence;
banking was mostly in the lands of Hindus who immediately started transferring their offices and assets into India.
As a result most of the banks in Pakistan were closed down and even those which were open were not doing any
effective business.
The number of banking office in Pakistan came down to about 200 on 30th June 1948. Branches of some European
banks were also functioning in a limited manner, financing in export of crops, and their number was limited to about
20.
It was only the Habib bank, which transferred its office from Bombay to Karachi Austrai-asia bank was another
bank, which was in existence in the Pakistan territory at the time of independence. Despite of best efforts on the part
of government of Pakistan, no heady way could be made on this behalf and reserve bank of India was in no mood to
help the new country. Imperial bank of India, agent of the reserve bank of India also started closing down its
branches in Pakistan.
Five Reserve bank also refused to advance money to Pakistan to make essential payments such as salaries
etc, also Pakistans share of Rs.75 billion in cash balance was withheld by bank, causing hardships to the newly born
state. In view of these hopeless state affairs it was agreed between the two countries that reserve bank would serve as
monetary authority in Pakistan only up to 30th June 1948.

Nationalization of Banks;

Page 10

The principle of nationalization of banks is to stream line the operation of commercial banks in such a way that it
may be conductive to the development activities in process in the country.
Since the commercial banks were owned controlled by big business groups of the country it was feared that these
banks would not maintain uniformity in their operational and would be instrumental to inflationary pressure.
However, the considerations behind nationalization are:
To form uniformity in the policy of the commercial banks so they may serve the best national interest.
To make the operation of commercial banks highly sensitive and responsive to the policy of the government
relation to financial matters.
To make the credit policy of the commercial banks more purpose full and effective especially in the development
of economic sectors of the country. It acts as an agent of the State Bank of Pakistan.
To make the best use of the funds available at the disposal of these banks for the economic development of the
country.
To eliminate unhealthy and uneconomic competition among commercial banks.
To development strong money banks market in the country so that the value of currency may be maintained at
stable level both in national facilities to exporter and agriculturists which have not been satisfactory in the past
years.

History and Nature of BOP;

The Bank of Punjab was established in 1989 and was given the status of scheduled bank in 1994.The Bank of Punjab
is working as a scheduled commercial bank with a network of almost 280 branches at all over major locations in the
Punjab. The Bank provides all types of banking services such as Deposits in Local Currency and client foreign
currency, remittances, and advances to business, trade, industry and agriculture.
The Bank of Punjab has indeed entered a new era of science to the nation under experience and professional hands of
its management. The Bank of Punjab plays a vital role in the national economy through mobilization of hitherto
untapped local resources, promoting savings and providing funds for investments.

Page 11

The bank offers attractive rates of profit on all deposits, opening of foreign currency accounts and handling of
foreign exchange business for example imports, exports and remittances, financing, trade and industry for working
capital requirements and money market operations. The lending policy of bank is not only cautious and constructive
but also based on principles of prudent lending with maximum emphasis on security.

Page 12

To be a customer focused bank with service excellence.

Page 13

Mission Statement;

To exceed the expectations of our stakeholders by leveraging our relationship with the government of Punjab and
delivering a complete range of professional solutions with a focus on program driven products and services in the
agriculture and middle tire markets through a motivated team.

Values of the Bank;

Customers

As our first priority

Page 14

 Profitability

For the prosperity of our stakeholders that

allows us to constantly invest, improve and succeed.

Corporate social responsibility

To enrich the lives of community where we

live.

Recognition & Reward

For the talented and high performing

employees.

Excellence

In everything we do.

Integrity

In all our dealings.

Respect

For our customers and for each other.

Relationship of head offices to the Branch Offices;

The management of the head office has deep relationship to its branch offices to check the performance. The Head
Offices management also has check and balance on the branch offices to achieve their desires goals.

Number of Departments;
BOP is one of the largest private banks of Pakistan. It offers a well-organized structure of specialized services
distributed among its various departments. This departmental segregation provides BOP with more proper and
professional approach and efficient means of performing each service. Departmentalization makes the services more
proficient and specialized procedures for every job are used.

Page 15

Each branch is divided into the following departments:

1. Cash department
2. Remittance department
3. Foreign exchange department
4. Credit department

Cash Department;
The main function of this department is Payments and receipts. It collects and pays money to the customers, on
behalf of their account, through cheques or any other negotiable instruments. There are three main functions of the
cash department:
1. Payment
2. Clearing
3. Receipts

Payment;
The cash department issues payments on request. The checks are received by the department and after their clearance
cash is issued to the check-holder.
The payment deals with that customer who withdraws money through cheques or any other negotiable instruments.
The cashier keeps the record of all payments in the register book. At the end the payment and receipt cashier checks
the balance and count the cash. They verify that both register cash and the cash in hand are balance.

Clearing;
Another main aspect is the clearance of checks. It includes verification of proper date, amount, endorsements, such
as issue stamp, clearing stamp and back-side stamp, and signature. After proper verification of checks the payments
are issued. At the issuance of cash the cash is debited in the clients account.

Receipts;

Page 16

It is responsible for taking cash deposits from its clients who want to store or invest their surplus reserves. In the
receipt section, the cashier receives money from the customers on behalf of any individual or the company. Most of
the receipt goes through the accounts of the BOP. The cash receipts are done in two forms:
1. Collection of money from customers in their accounts
2. Collection of utility bills

Collection of money from the customer in accounts;

The cash is received from the customers in their accounts. At the time of cash receipt, the clients accounts are
credited.
Every account holder can deposit money in his account at any time in working hour of the bank, they deposit the
money through the bank receive voucher, which is of specific nature i.e. it may be PLS, current or MBKS etc. So the
cashier deposits the money that is received. He keeps in record the voucher no, amounts, a/c no etc and then presents
to the computer department for posting.

Collectionofutilitiesbills;
BOP also offers the facility of payment of utility bills. The customer can deposit electricity, gas, and telephone bills
through the bank. The bills are received, stamped and kept in record. Then it is posted in the corresponding accounts
of the bank in which the money is deposited. It also provides this convenience to private companies as well. Private
companies also deposit their bills in the BOP accounts, which are similarly received, kept in record and deposited in the
corresponding accounts.

Remittance Department;
Remittance department is related to funds transferring. There are two main kinds of remittances in which this
department deals. These are:

Page 17

1. Foreign remittances
2. Local remittances

Foreign remittances;
Foreign remittances include foreign demand drafts, foreign telegraphic transfers, and online transactions.

Local remittances;
Local remittances include pay orders, demand drafts, telegraphic transfers; rupee travelers check and mail transfers.
All these remittances can be categorized into four main kinds:
1. Demand Draft
2. Pay Order
3. Telegraphic Transfer
4. Mail Transfer

DemandDraft;
Demand Draft is as its name implies payable on demand. Demand draft is used for the transfer of money
from one city to another city. This is issued by one branch and payable at other branch of same bank or other banks
branch e.g. Demand Draft issued by BOP payable by NBP.

Cancellation of DD;
On receiving the application for cancellation along with original DD, the signature of the applicant is verified. This
signature should tally with the signature on DD application form. Then cancellation is marked in DD issued register
and the drawee branch is informed about cancellation.

Pay Orders;

Page 18

Pay order is a kind of instrument issued and paid in the same branch.

Procedure of Issuance of Pay order;

The client fills the remittances application form and checks on the pay order item. Then a pay order is issued to him
after receiving charges. All pay orders are crossed i.e. Payees account only. Pay order can only by cancel by the
beneficiary.

Telegraphic Transfer;
Telegraphic transfer is used usually when the money is needed to be sent abroad. It is a facility provided by the bank
through which a customer can send or transfer any amount immediately. The person who wants to transfer the funds
may not have the account in the bank. The customer fills an application form called the Application for
Remittance. He mentions the name of the bank to which he wants to transfer the funds and the name of the payee,
his account number, and his own address etc. The bank charges for this special facility to the person who is sending
the funds.
There are two kinds of telegraphic transfers:
1. Ordinary Telegraphic Transfer
2. Telegraphic Transfer
Ordinary Telegraphic Transfer reaches to its destination after two days after it is dispatched. For ordinary TT only
two vouchers are prepared:
1. Commission Voucher
2. Postage Voucher
Telegraphic Transfer reaches to its payee immediately because the payee branch is informed immediately through
telephone and fax. For this, three vouchers are prepared:
1. Commission
2. Postage
3. Telephone charges

Foreign Exchange Department;

Page 19

The clearing and cash departments deal in Pak Rupees. Foreign exchange department is related to foreign
currency accounts maintenance. It uses the same procedures as cash and clearing departments but all the
transactions are done in foreign currency. Foreign transfer of money (FTT) is also used to transfer money in
Pakistani Rupee to any other currency, such as US dollars.
In foreign exchange department, the major things to be dealt with are:
1. Foreign Currencies Deposits
2. Foreign Trade
3. Foreign Exchange Rate
4. Remittances
The foreign exchange department deals with the foreign currency accounts. It deals in following main foreign
currencies:
1. US Dollar
2. UK pound
3. Euro
4. Japanese Yens
For Account opening minimum balance for each of these currencies is 500 in the respective currency. The accounts
in which foreign currency accounts can be opened are PLS, Current Account, and Fixed Account etc. These accounts
are opened in the currencies other than Pakistani currency as mentioned above..

Kinds of Foreign Exchange Transactions;

The foreign exchange transactions are usually put into four categories:

Current transactions
Capital transactions
ST financial transactions
Working balances

Page 20

Current Transactions;
As regards the current transactions, they are further divided in to clauses.

Visible Trade;
Visible trade is based on the import and export of physical goods known as merchandise.

Invisible Trade;
The invisible trade has no direct relation with import and export of physical goods. It is the payment made to or
received from the foreigners for the shipping, banking, insurance services received or provided to them. Interest on
capital, dividend or remittance of profits, etc.; from one country to another also fall in the category of invisible trade.

Capital Transactions;
Capital transactions are different from financial transactions. When country grants aid or gives long-term loans or
invests employing foreign exchange in another country, a capital transaction is then said to have operated.

Short term financial Transaction;

If the citizens of one country, due to political or economic reasons, transfer their foreign exchange resources to
another country for a short period, it is then said to be a short-term financial transaction of foreign exchange.

Working Balance;
The commercial banks sometimes keep their working balances in foreign currencies in other countries for earning
higher profits or due to the fear of devaluation in the home currency or unfavorable political conditions in the home
country. In all such cases, the demand for and supply of foreign exchange is affected.

Imports;
Imports mean bringing commodity into Pakistan from outside, by sea, land or area.
In import LC play an active role for settlement of payments in international trade service offered by bank to its
customers. The gap between import and export bills is partially covered by regulations, controls and measures
covered by SBP and partly by international credit aid, loan agencies. SBP control the import by imposing cash

Page 21

margin restrictions on import of general item from time to time. To restrict to only genuine requirement and to
discourage import of non-commercial and luxury items.

Credit Departmen;
Credit department basically provides two types of facilities.
Criteria for Granting Loans
Advances
The criteria that a banker measures for the advances are as follow.

The person is of sound mind.

He himself is interesting in the loan.
The customer has good character, he has capital, and he has the capacity to pay back.
He has good condition of business.
He never became default of any bank.
The sector in which he is investing is productive.
That sector is important according to nation.
The remuneration on the loan is good.
There is dispersal in the sectors of investment.
The loans are structured on the basis of underlying project characteristics and cash flows of the business.

Main Offices;
Head Office and the main branch of BOP is in Gulberg 3, Lahore &Egerton, Lahore Respectively.
The Bank has been divided into seven regions
Each consisting a number of branches.

Lahore Region
Faisalabad Region
Gujranwala Region
Gujrat Region
Rawalpindi Region
Karachi/Quetta Region
D.G khan Region
Multan Region
Peshawar Region

Summary;
Page 22

The end of this plan there is a complete introduction of the Bank of Punjab Kutachary Road Branch has given. plan two is all
about how the branch is working. In this plan it is described that how the head office communicates to the branches. What are
the communication channels in branch itself? Details of different departments working in branch are also given. Details of
offices and field offices are also given.

Plan no 3
Introduction;
This is the third plan of the report. In this plann also different aspects of my study are mentioned in detail. In this
plan the focus of my study is on overall respective sector in Pakistan, role of the organization that plays a vital role in
the economy of Pakistan, organization overall functions that are performed by organization. And the Organization
office in which i has done my internship. I explained all these elements in detail. At the end the summary of this plan
is given.

Overall Respective sector in Pakistan;

Pakistan is having a very developed banking system in south Asia. Pakistans banking sector is developing at a very
fast pace and banking sectors contribution is increasing toward the development of economy. The Bank of Punjab is
also one of the most popular banks in Pakistan. In fact, it has made wonderful advancement in a very short time as
compared to other banks in Pakistan.

Role of the organization;

Perform proactive and pivotal role in economic progress and prosperity through reengineered operations and
innovative financial products.

Page 23

 Objectives;
To exceed the expectation of our stakeholders by leveraging our relationship with the Govt. of Punjab and delivering
a complete range of professional solutions with a focus on program driven products and services in the agriculture
and middle tier markets through a motivated team.

Market positioning;
The Bank of Punjab is increasing all over the country at a gradual speed, which shows that customers are placing
confidence and satisfaction in the services of BOP. In fact, it has made wonderful advancement in a very short time
as compared to other banks in Pakistan.
Market value of its shares is showing increasing trend, price earnings ratio and other ratios are showing favorable
position of the bank.

Overall organization and functions of organization in Pakistan;

Consumer Products;
1. Saving Accounts
2. Current or demand accounts
3. Fixed accounts

Saving Accounts(PLS);
These types of accounts are designed to encourage the saving habit of the customer and lead to long term or invest
relationship. Bank saving account are in the nature of deposit accounts and are not normally available for drawings.

Page 24

Rates of interest are typically ahead, by a small margin. Savings accounts with the banking sector represent a very
small proportion of total deposits. Customer can make withdrawals from this type of account. The cash reserve ratio
is typicallylow then the current account because the withdrawals against this account are very low.

Current or demand account;

These are those deposits, which can be drawn by the depositor at any time by representing a cheque to the bank.
People deposits their money in this account they gave a ready command on their account in developed countries of
world, a very significant part of money is kept under current or demand account. On this type of account of interest
transfer of cash or by at sight. The cash reserve ratio for his account is very high. The operating cost for the handling
of this type of account is very regular.

Fixed or Terms Accounts;

Fixed accounts are those which are deposited for a fixed period of time and repayable after the expiry of stipulated
time to the customer. Those people who have surplus funds and want to have save investment deposit the amount in
the fixed account. The rate of interest given to depositor varies with the length of deposit, i-e. It is higher for longer
period and lower for shorter period.
The rate of this type of deposits is higher the saving bank accounts. The cash reserve against this deposit are very
low because there no fear of with draw of a month before the stipulated of time.

Finance Products;
1. Agriculture Schemes
2. Business Promotion Finance Schemes

Agriculture Schemes;
There are many agriculture promotion schemes provided by BOP.
1.
2.
3.
4.

Kissan Dost Agricultural Finance Scheme

Kissan Dost Tractor Finance scheme
Kissan Dost Mechanization Support Scheme
Kissan Dost Farm Transport Scheme

Page 25

Such type of schemes provides farmers a real plate form to accelerate. Some facilities given by Kissan Dost.
Agricultural finance scheme are:

Purpose;
Provision of financial facility to farmers for purchase of inputs (Seed, fertilizer, pesticides, fungicides etc).

Amount;
Maximum of Rs.500000 according to per acre limit of the crop.

Security;
Charge on Agriculture Land through Agriculture Pass Book.

Insurance;
The borrower will have to arrange life assurance under the Banks charge.

Mark-up;
9% mark-up per Annum.

Business Promotion Finance Schemes;

BOP Car Loan

BOP House Loan
BOP Assaish Loan
BOP House Loan For Federal Govt

BOP Car Loan;

BOP car loan is a demand financing facility to purchase brand new locally manufactured/Assembled cars for
personal use. This facility can be availed by salaried person of different nature and by the business persons. All must
have the holdings of NIC.

BOP Aasaish Loan;

BOP Aasaish loan is demand finance facility for purchase of consumer durable goods like TV, Refrigerators,
Mobiles, Microwave Oven, Fans, Audio/Video system etc with no down payment, in addition with the free home

Page 26

delivery. The financing tenure of this Product is max 36 months. The nature of employment should be salaried or the
business man.

Services;
These are the services provided by the BOP.

ATM Facility
Letter of Credit
Pay Order
Commission free Remittance
On-Line Banking
Demand Drafts
Collection of Utility
Lockers FacilityE-Banking
SMS Alerts Facility
Debit Card
Consumer Financing
Agriculture Financing
Corporate Financing

Automated Teller Machine (ATM);

Through the ATMs Customers have access to the various services such as withdrawal, balance enquiry and mini
statement? Complete security is ensured because access to the account is only possible by entering a four digit
personal identification number (PIN) known only to the account holder. Cash withdrawal limit is up to Rs.100, 000
per day. Annual charges of ATM is Rs.350/- per card.

Online Banking;
BOP is currently offering window-based online banking to its customers, which gives access to information on their
accounts and the liability to act on the latest information received over the net.

Lockers;

Page 27

It is one of the utility services that BOP provides to their customers for keeping jewellery, important documents and
other valuables.

Demand Drafts;
BOP provides safe, speedy and reliable way to transfer money at vary reasonable rates. Any person whether an
account holder of the bank or not, can purchase a Demand Draft from a bank branch.

Letters of Credit;
BOP is offering its business customers the widest range of option in the area of money transfer. BOPs letter of credit
service is with competitive rates, security, and ease of transaction, BOP Letter of credit is the best way to do the
business transactions.

Pay Order;
BOP provides transfer of money using different facilities. Its pay orders are a secure and easy way to move the
money from one place to another. The charges for this service are extremely competitive.

Mail Transfer;
Moves money safely and quickly from BOP Mail Transfer service. The rates for this service is quiet impressive as
compare to the market.

Short Term Investment;

BOP offers excellent rates of profit on all its short term investment accounts. The packages are starting from 3
months. BOPs rates of profit are extremely attractive, along with the security and service only BOP can provide.

Agricultural Finance;

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It help farmers utilize funds efficiently to further develop and achieve better production. Provides farmers an
integrated package of credit with supplies of essential inputs, technical knowledge, and supervision of farming.

Functions of the Accounts/ Finance;

Functions of Finance Department;
The management of BOP comprises of two types i.e. Chairmans Secretariat & President Secretariat. Chairmans
secretariat deals with finance division. MrNadeem Amir is general manager of finance division of mentioned
secretariat.

Use of electronic data in decision making;

Electronic data gives exact values and figures which top level management required. Because of electronic data they
came across to know those minute things which impact a lot on final place. Through this they can measure exact
profit and loss accounts, assets and liabilities up to a branch level from where they can decide which should be kept
and which should not.
Through this top level management is able to decide which product should be taken into course for further level or
which should stop. Electronic data make management able to take decision at any point of time.

Sources of Funds trend;

The major sources of funds are:

Public Source;
As the largest regional bank of Pakistan according to asset base with specialized in Agriculture has a large deposits
with 80% from the rural areas of the Punjab. The Banks major source of funds is from the Public.

Money Market;
Figurative expression for the informal network of dealers and investors over which short-term debt securities are
purchased and sold. Money market securities generally are highly liquid securities that mature in less than one year,
typically in less than ninety days.

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 Corporate treasuries and Government Institutions;

Corporate sector is one of the major sources of funds in all types of Banking. All major organizations, financial
institutions and government & private organizations are the major sources of the funds e.g., WAPDA.

Allocation of Funds trend;

BOPs funds are allocated to the following departments. The banks major focus is on short term financing. Major
allocation of funds is on these divisions.

Long Term Financing;

Long term financing includes tenure more than one year.

Short Term Financing;

Short term financing includes period less than one year. The banks major focus is on short term financing.
From the above it is further sub distributed to
1.

Agriculture financing

2.

Consumer financing

3.

Corporate financing

The distribution of funds to these departments is Banks internal matter and they avoid disclosing. Through Financial
Statements it is only possible to analyze long term and short term financing.

Agriculture financing;
The bank provides adequate and timely financial assistance to the farmers to improve production potential of
agriculture sector. Insurance of leased assets, animals, crops and life assurance of borrowers are all source of money
for the bank.

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 E-Banking;
The bank has a centralized database that is web-enabled. All the services that the bank has permitted on the internet
are displayed in menu. Any service can be selected and further interaction is dictated by the nature of service.

Utility bills;
The bank also makes possible the payment of electricity, gas and telephone bills for its customers charging some
commission on each payment.

Lockers;
Commission charged on lockers provided by bank for customers, is also a source of inflow for the bank.

Consumer financing;
Personal Finance, mortgage finance, business finance, smart cash, auto financing and travelerscheques are all
sources of funds for the bank. The bank finances all these loans and facilities on competitive mark up rates.

Agriculture financing;
The bank provides adequate and timely financial assistance to the farmers to improve production potential of
agriculture sector. Insurance of leased assets, animals, crops and life assurance of borrowers are all source of money
for the bank.

Summary;
The summary of this plan include the details regarding functioning process of organization. Plan three is
all about how the organization is working. In this plan it is described that how organization plays an important role in
the national economy by providing facilities to the valuable customers. What are the major functions of organization
itself? Details of these functions in shape of services and products are also given. Details about overall respective
sector in Pakistan are also mentioned.

Plan no 4

Page 31

Introduction;
This plan is related to organization rules and regulations which are adopted by its branches in order to
meet the desired goals. Branch office use the policies made by head office and set strategies on the base of these
policies and get success through this strategy. This plan includes Policies, strategies, and successes. I discussed all
these elements in detail. At the end the summary of this plan is given.

Policies;
The function of board in making policies are:

Policy formation.
Management of bank. (All branches)
Statement of ethics and business practices.
Corporate strategy.
Others functions.

Policy Formation;
For policy formation, directors meet once a month. In the meeting policies of the last month are usually discussed. If
there is a need of review, then the directors have he right to do that, but collectively.

Management of Bank;
In this the board discussion about the management of all the branches, performance of the managers of each branch
is discussed individually. On the basis of the performance, it is decided whether a branch manager deserves a reward
of his performance or he must be punished because of his negligence.
Different departments in The Bank of Punjab perform different functions. There are departments like shares;
customer, credit and they have their respective functions.
Administration department only interferes at the time where there is a problem about the staff. In the branches, every
manager has a direct link with his sub-ordinates. The branch manager assigns employees of the bank a particular job.

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Usually there is job rotation is avoiding the difficulties at the time of absence of any employee. The Board of
directors or higher management sets goals to the managers or middle and lower level of management. The task
specifies not only what is to be done, but also how it is to be done and exact time allowed of doing it. The board
consisting of ten directors and a managing director interviews managers and upper level management.

Statement of ethics and business practices;

Statement of ethics and business practices is prepared and circulated annually by the board of directors in order to
establish a standard of conduct for directors and employees, which statement shall be signed by each director and
employee in acknowledgement of his understanding and acceptance of standard of conduct.

Corporate strategy;
The board of directors adopt a vision/mission statement and overall corporate strategy for the listed company and
also formulate significant policies, having regard to the level of materiality, as may be determined it.

Other Functions;

The board of directors also performs the following important function.

Risk management.
Human resource management including preparation of a succession plan.
Procurement of goods and services.
Marketing.
Determination of terms of credit an discount to customers.
Write-off of bad/doubtful debts, advances and receivables.
Acquisition/disposal of fixed assets.
Investments.
Determination and delegation of financial powers.
Health, safety and environment.
Borrowings of money and the amount in excess of which borrowings shall be sanctioned by a general

meeting of shareholders.
Donations, charities, contributions and other payments of a similar nature.

Strategies;

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 Success ;
To be competitive the Bank has further reinforced its position in the Consumer Banking arena by streamlining and
re-launching the consumer financing products and introducing more convenience based solutions. With the re-launch
of auto finance and house finance products, the Bank pushed the products with full thrust. The Bank has also
launched a running finance facility against mortgage of property.
Technology continued to play an important role in improving and expanding product offerings. The Bank introduced
more IT based products to cater to the changing lifestyles and needs of the customers. BOP's operations continued to
be streamlined with focus on rationalization of expenses, re-alignment of back-end processing to increase
productivity, enhancement of customer service standards, process efficiency and controls. The Bank has taken the
lead in introducing the innovative concept of centralizing Trade Services in the country by providing centralized
foreign trade services to branches with a view to improve efficiency, expertise and reduce delivery cost.
Management of Human Resources has been one of our core focus areas. BOP is committed towards attracting,
retaining and motivating outstanding people. Challenge for BOP is to provide an environment in which employees
can better realize their potential. The Bank introduced 'reward for performance' where high potential officers were
identified and rewarded accordingly. In view of the competitive environment, the Bank is focusing on performance
and introducing a more robust performance management system. BOP is also strongly committed to training its staff
at all levels.

Summary;
The summary of this plan includes following details about policies, strategies, successes and introduction. What are
the policies of organization which are adopted by branch in order to set strategies and to meet desired objectives
mentioned in this chapter details about the successes achieved by organization by implementing strategies are also
mentioned.

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Plan no 5
Introduction;
This is the fifth plan of my internship report. This plan is related to organization and its analysis. In this planthe focus
of my study is on the Current staff, their qualification,training.Workload,salary structure, promotion, Communication
and hiring system, morale of staff, critical analysis, physical facilities, performance I discussed all these elements in
detail. At the end the summary of this plan is given.

Current Staff;
There are 8 employees both managerial and non-managerial work in the organization.

Name

Designation

IRFAN MAHMOOD

Manager

ABDUL FAROOQ

OPS Manager

MAMOONA ZAFAR

OG-III

SHAHID NAWAZ

OG-III

ZAIN RABBANI

OG-III

AYYAZ MEER

OG-III

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T. WASEEM
OG-III
WARRAICH
TOQEER AHMED

AAAA

Current Staff of Branch according to qualification;

Name

Designation

Qualification

IRFAN MAHMOOD

Manager

ABDUL FAROOQ

OPS Manager

B. Com

MAMOONA ZAFAR

OG-III

B. Com

SHAHID NAWAZ

OG-III

M. A.

ZAIN RABBANI

OG-III

B. Com

AYYAZ MEER

OG-III

B. Com

OG-III

B.A.

AAAA

Matric

M.Sc.

T. WASEEM
WARRAICH
TOQEER AHMED

Page 36

Training received by no. of employees;

I received training from Abdul Farooq, Manager Operations in NHC Branch Gujrat of The Bank of Punjab.
Workload (No. of hours worked)
9 am to 5 pm business working hours
9.00am to 5.30 pm business working hours
In Friday the timing of bank are :
9 am to 5.00 pm business working hours
pm to 2.30, Juma Prayer Break

Salary Structure;
Name

Designation

Qualification

Salary

IRFAN MAHMOOD

Manager

M.Sc.

80,000

ABDUL FAROOQ

OPS Manager

B. Com

50000

MAMOONA ZAFAR

OG-III

B. Com

30000

SHAHID NAWAZ

OG-III

M. A.

20000

ZAIN RABBANI

OG-III

B. Com

20000

AYYAZ MEER

OG-III

B. Com

20000

OG-III

B.A.

22000

AAAA

Matric

25000

T. WASEEM
WARRAICH
TOQEER AHMED

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Promotion system;
Promotion based on performance and services of employees, otherwise they have also a chance to get promotion
after 3 years according to the policies of head office.

Critical Analysis;
This part of report is the essence of the internship, as this will help other students to better understand the working
environment of the bank by finding the relationship between what is written in the books and what is actually going
on in fields. The theory written in
the books in cases is not implemented as it is. In some cases theory is implemented with a little modification but in
other cases theory has nothing to do with practice.
In accounting, banks dont prepare worksheet, but part of worksheet is prepared like trial balance, but little
differences, theory and practice has substantial relationship. The securities for the loans are handled in the same way
as theory says like mortgage, pledge, hypothecation, advances against insurance policies or liquidation procedure is
the same.
The difference is there in the case of loans. Theory talks about four or five terms of loans that is cash finance,
overdraft, loans etc., but in practice there are some more terms used like running finance, demand finance etc. All
other concepts of remittances, bills, foreign exchange deposits, letters of credit are in accordance with theory almost.
So for a internee it is more important to learn new things which he/she has never heard about in his/her course book.
To me, Theory gives you the direction to understand the processes and the terminologies going across the World
using best business practices in a broader view covering each and every aspect of possible business scenarios. On the

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contrary practical life is specific, enclosed in a jar. In practical professionalism and firms environment is each and
every thing. Professional life only builds on the knowledge based on books even though it may only use 1% of the
theoretical knowledge.

Computer system;
The system has not totally shifted on computer. Manual procedure is still there hence computer facility is not fully
availed. There should be a system at each counter for quick processing.

Right person for right job;

During my internship I have observed the person who has came as customer Relationship Officer was acting as
Cashier. It should not be like this. The person should be posted according to his qualification, profession skills and
experience.

Customer problem;
People have to wait for en-cashing their cheques for about 10-20 minutes, which is not good for the reputation of
bank; the delay is due to manual work. Therefore I suggest that computers and other electronic machines should be
installed in bank so that time could be saved.

Deficiency in management;
I felt at some places the BOP need to have employees, because a lot of work is to be done by a single employee that
will result in work overload and employee might not perform his/her job with full devotion.

Communication system;
Communication Department of the Bank of the Punjab is more effective with in and out of the organization.. He
prepares the new Deposit Schemes of the Bank and makes the marketing strategies of these products. Then
communicates these plans to all the branches of the bank. He is being assisted by Corporate Head and Corporate
Head is being assisted by Regional Head. The Bank of Punjab, consumers are treated very well. They are of the

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opinion that customers must be satisfied with the services provided by the Bank. All of the Branches try to make sure
that customers are satisfied with the services being provided by the Bank.

Hiring system;
Central office at Karachi is dealing with the appointments to different officers posts. And the central office also fills
other executive posts. For certain posts the executives also have right to appoint the qualified persons. But the main
criteria of appointment are by test and interviews.
BOP has a criteria already prepared for the appointments of employees. The criteria involve:
Academic work.
Extra curricular activities
Working experience.
The candidates must be the citizens of Pakistan and the state of Jammu and Kashmir should not be more than 25 and
less than 18. However in certain cases the age can be relaxed. Normally the citizen for under developed areas of
Pakistan has the age relaxation. The executives also have the power to employ an over age person etc.

Morale of staff;
Good relationship among staff member leads to the peak performances in any organization. I observed that the staff
relationship was normal other wise but some time I noticed that there exists little conformity among the staff
members. The morale of staff is high incasing of dealing with co-workers, with customers, subordinates and also
with other branch members and head office. They can also improve the morale of staff by giving bonuses and other
benefits.

Physical Facilities;

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Bank provides the facilities to their employees. In jalalpurjattan branch there is separate room for branch manager
and also a big hall in which separate cabins for each worker like cashier, operation manager etc.there is facility of
kitchen for staff refreshment and lounge for visitors. The facility of electricity, water etc is also available in the
branch.

Performance;
Customer Focus;
Over the years BOP has developed strong relationships with its customers by understanding their needs and treating
them with respect, dignity and importance. The driving force behind its commitment and services is its focus on
customers, ensuring that it not only meets, but exceeds their expectations.

Quest for Quality;

BOP strives to achieve excellence by ensuring that every moment of our time is spent in adding value, making sure
that we do things right, first time, and every time. With this quest for quality, BOP has always taken initiatives in
bringing banking into a new arena; from cash to the convenience of plastic; from branch banking to internet banking
and from face-to-face customer interaction to online accessibility.

Employees Respect;
BOP encourages diversity and treats each of our employees with fairness. BOP gives constructive feedback for their
continuous development and seeks suggestions from all employees for further improvement. The bank ensures that
quality performance is acknowledged and rewarded and exercise utmost responsibility in decision-making with
regards to our employees.

Team Based Approach;

BOP believes in achieving its Mission and Vision by working together as a combined group. BOP treats its
employees as its internal customers and ensures that the requirements of internal customer focus are always met.

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Equipped with in-depth product knowledge, and recognizing thestrengths ineach individual, the bank strives for
optimum-results from our co-workers and bringing out peak Performances by working towards common goals and
objectives in today's dynamic banking environment.

Good Corporate Citizenship;

BOP seeks to continuously improve the quality of life in our communities. The bank realizes that it has a
responsibility to the society in which it operates and it seeks ways of playing a positive role for the betterment of the
community at large for a progressive environment, better living and a brighter future.

Summary;
This plan shows the other head contains data regarding the current staff of BOP. Details of qualifications and experience of
employees is also given. Training of employees, their workload, salary structure, promotion system, incentive and motivation of
employees is also discussed in detail. Responsibility of employees is also its part. Communication is also the part of the system.
Morale of employees is necessary to increase. Physical facilities have their necessary to describe. Then performance and output
is measured not only in terms of customer satisfaction but also in terms of account holders, employees, etc.

Plan no 6
Introduction;
This is the sixth and last plan of my internship report. In this plan the focus of my study is on the different types of
analysis. This plan includes SWOT analysis and PEST analysis. SWOT analysis that stands for strengths,
weaknesses, opportunities, and threats. SWOT analysis is careful evaluation of an organizations internal strengths
and weakness as well as its environment opportunities and threats.
PEST analysis stands for "Political, Economic, Social, and Technological analysis" and describes a framework of
macro-environmental factors used in the environmental scanning component of strategic management.I explained
these two types of analysis in detail. At the end the summary of this chapter is given.

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Swot Analysis;
SWOT analysis is an acronym that stands for strengths, weakness, opportunities, and threats SWOT analysis is
careful evaluation of an organizations internal strengths and weakness as well as its environment opportunities and
threats.
SWOT analysis is a situational which includes strengths, weaknesses, opportunities and threats that affect
organizational performance. The overall evaluation of a company strengths, weaknesses, opportunities and threats
is called SWOT analysis.
In SWOT analysis the best strategies accomplish an organizations mission by:
Exploiting an organizations opportunities and strength.
Neutralizing it threats.
Avoiding or correcting its weakness.
SWOT analysis is one of the most important steps in formulating strategy using the organization mission as a
context; managers assess internal strengths distinctive competencies and weakness and external opportunities and
threats. The goal is to then develop good strategies and exploit opportunities and strengths neutralize threats and
avoid weaknesses.

Strength;
The Bank officers of BOP are considered as one of the most able professionals in the banking world. In my
observation that they interact with their clients as if they are their personal friends and discuss about their
problems as their own.
As a result of the compassionate and personalized services of the officers, the clients perception for BOP is very
high. They have trust and feel themselves to be secure while dealing with BOP.
BOP has opened all its branches at commercial areas so that the customers or clients face no problems in
reaching to the bank.
BOP has got a reliable and easy to use internal computer system. Every information regarding the transactions in
customers deposits has been computerized. Data are properly maintained.

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 Good security system

Not excellent but good facilities are given to employees

Weakness;
Lack of proper internal controls is one of the major weaknesses of BOP. It is also pointed by the auditor in his
review.
BOP has formulized a lot of products and services for its customers, even more than other commercial banks, but
any advertisement on electronic media has not been seen.
I observed during my internship that some of the employees were burdened with over work. So I think that the
work should be distributed according to their post and capabilities.
Biased selection of employees.

Opportunities;
Satisfy dynamic consumer needs, BOP has made significant in roads in its entire service spectrum.
A lot of products have been introduced especially in Retail Banking (Agriculture side) and people are
increasingly becoming loyal to the bank and because of feasible transactions. Optimum pricing and branding
strategies of the bank are helping to make customer feel secure and convenient.
All the opportunities of the 21st century are to be availed in the information technology. Information technology
is the future of this dynamic world. Therefore BOP should emphasize much on IT, especially on E-Banking.
Bank can design a universal account like other foreign banks, to enhance online facilities.
BOP has introduced a number of financial schemes including special Deposit Accounts. These accounts have
their unique features. During the last three years, BOP deposits have been increasing @ 40%, which is a very
healthy sign. Therefore, with the commencement of new schemes there can even be a greater increase in its
deposits.

Threats;

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 Despite the difficult circumstances that confronted the banking sector in particular and the country in general,
BOP has been still highly profitable. But, the facts cant be denied and there might be an adverse impact of such
situation.
BOP is facing a strong competition by its competitors, Business of all these Banks are growing at very high pace.

Pest analysis;
Political/Legal Environment;
The political environment for BOP has been very conducive so far. But as it is clear that the political
instability affects the operations of any institution so it also has an effect on the working of BOP.
The september11 attacks and frequent terrorism in Pakistan are major reasons of the political instability in the
country. The Afghan war and Pakistan being the front line state, has lessened foreign investments and
remittances.

Economic Environment;
The economic situation in Pakistan is not so good and mostly there is depression in the economy. High
inflationary rates and international reversionary trends have shown a negative impact on our economy. These
things make the investor more reluctant in investing his money.

Social Environment;
People usually dont have the right information about the products and services that the banks are offering
them. Secondly there is a culture of distrust between the borrower and the lender; people hesitate to deal with
the banks due to their complicated and lengthy procedures, also due to the fear of higher interest rates. BOP
has been successful in maintaining its goodwill in the society.

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Technological Environment;
As the world is coming closer and closer day-by-day, new and innovative technologies are being introduced
in the market. The educated customers of the 21st century are more aware of their needs as they were some
years back. Keeping these things in mind.
BOP has always worked and is still working to enhance its technology in order to provide its customers a
better service to its customers. M-NET and online banking services are the examples of the policies of BOP
made for the customer service

Summary;
The summary of this plan includes details regarding analysis of organization. This is the end of final
plan SWOT and pest analysis are mentioned. SWOT analysis that stands for strengths, weakness, opportunities, and
threats SWOT analysis is careful evaluation of an organizations internal strengths and weakness as well as its
environment opportunities and threats PEST analysis stands for "Political, Economic, Social, and Technological
analysis" and describes a framework of macro-environmental factors used in the environmental scanning component
of strategic management.all these are mentioned in detail in above plan.

Conclusion;
Finally I conclude that due to the cooperation of all branch members I have been able to learn many new things
related to banking sector, I was able to run the day end successfully at the end of each day, plus arranging all the
vouchers, maintaining record of branch, filling account opening form of customers and handle other tasks as well.
By analyzing the financial statements of the bank, I came across to know that it is one of the most growing banks in
the subcontinent. Now they should carry on with the present management which took it from one of the ordinary
bank to this level. No doubt professionalism and internal controls of the bank are one of the major issues which may
results some major losses to the bank. Bias in hirings and between colleagues should be removed.

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THE BANK OF PUNJAB is a good Organization in the way that anybody can join it for his/ her long-term career.
Overall working environment is comfortable. Management is very strong and above that its a government bank.

Recommendations;
After doing a deep study I am able to recommend so following are my recommendations:
ATM machine must be installed so that increases the income of branch.
Improvement in the salary package.
On the bases of performance reward should be assigned.
Lack of staff there are only two employees in cash counter so it must be four person to proper handling of cash
because of heavy rush for the payment of utility bill and salary so two employee must handle utility bills. Third
one receives receipts and fourth employee performs all the payments. In this way easily manage all tasks of cash.
To retain customer, bank should adopt competitive rates for its services.
Branch should focus on the consumer banking as well because its a good source of income to branch.
Transfer is not properly carried out. Some of the employees are continually serving at the same post. They are
simply rotated at the same branch. Therefore it is recommended that evenly rotation of every employee should
take place after every three years in different braches of the bank.
BOP should start its operation in credit card. These cards are very helpful for the ordinary customer in general
and the business people in particular. To make it mores secure and to eliminate the misuse of it, the management
is required to keep proper security against the card.
There should be an information desk to provide the information and to receive the complaints of the customer in
the bank. There is no complaint box available in the branch and not any person appointed to hear the complaints.
Every person cannot go to the manager for the complaint because most of the people are hesitant. So I suggest
management to install a compliant box in the branch, and recruit a special person for that guidance of the
customer when they are unable to manage some difficulties in banking matters.

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 BOP staff lacks professionalism. They lack the necessary training to do the job efficiently and properly. Although
staff colleges are in all major cities of the Punjab but they are not performing well. For this purpose these staff
colleges should be reorganized and their syllabus should be made in such a way which can help the employee
understand the ever-changing global economic scenario.
Banking council of Pakistan should also initiate some programs to equip the staff with much needed professional
training.

ThE EnD

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