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C32 Tech Info

This document provides guidance on servicing and troubleshooting several models of Xerox copiers and multifunction printers. It identifies some potential problems technicians should avoid, and opportunities to make money servicing these machines. It details how to reset counters and clear error codes for parts like fusers, drums, and transfer rollers from the control panel or via laptop software, as certain models require different methods. It also describes how to access diagnostic modes and reset settings to clear faults for issues like belt position failures or fuser overheating.

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188 views4 pages

C32 Tech Info

This document provides guidance on servicing and troubleshooting several models of Xerox copiers and multifunction printers. It identifies some potential problems technicians should avoid, and opportunities to make money servicing these machines. It details how to reset counters and clear error codes for parts like fusers, drums, and transfer rollers from the control panel or via laptop software, as certain models require different methods. It also describes how to access diagnostic modes and reset settings to clear faults for issues like belt position failures or fuser overheating.

Uploaded by

nafees
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 4

The Parts Drop: (201)387-7776 www.partsdrop.

com

www.partsdrop.com

C32 style Know When to Run


Know when to hold your ground
CopyCentre C32, C40, WorkCentre M24, M32, M40,
Pro32, Pro40, Docucolor 1632, 2240, 3535,
WorkCentre C2128, C2636, C3545, 7328, 7335, 7345, 7346

This series of Xerox full color Copier / Multifunction machines


is extremely popular and almost as dangerous to an unwary tech as it is
beautiful. If you know your limits on these machines you can service them to some
extent We will identify a few potentially serious problems youll want to avoid, and
well also highlight where theres opportunity to make some money.
First thing to know is that it is extremely important to pay attention to the exact
model youre going to be working on. Some procedures which work on one model may
not be possible, or may be approached a different way on another model.
The major pitfalls are that many of the diagnostic functions can only be
performed with the use of a laptop computer with Xerox licensed PWS (Portable Work
Station) software on it. This means if you are not an authorized dealer or service center
while you can repair a mechanical problem, youll eventually need to be able to find a
dealer who happens to be authorized on the exact model. Make friends with your local
authorized dealer if you can your customer, or you yourself may need to hire them
from time to time to clear certain counters or faults.
Note that the newest family in the C32 style (7328 family 7328, 7335, 7345,
7346) actually do not need the PWS to run the diagnostics just about everything can be
done from the Control Panel thank goodness. (see 7328_Tech_Info.pdf for details on
these models)
Resetting counters For some consumables, it is very important to know which models
you can reset the counters on, and which ones will require the PWS laptop. Lets look at
each of the consumables and focus on what is required to reset their counters.
Drum Cartridges: Replacing the Print Cartridge or the Connector CRUM (Customer
Replaceable Unit Monitor) on the underside of the front end of the cartridge will reset the
drum counter. There are 3 versions of the cartridges and they are not interchangeable:
13R579 = C32/40, DC1632/2240/3535, M24, M32/40, Pro32/40
13R588 = C2128/2636/3545
13R624 = WC 7328, 7335, 7345, 7346
Fuser Modules: Most are reset from the Control Panel (read below). The WC-7328,
7335, 7345, 7346 are the exception for those you will need to replace 3 pico-fuses on a
little board at the rear of the fuser module to reset the counter.
Now for resetting the Fuser Count and any Fuser error messages (Replace Fuser Now
or such). The process is slightly different depending on the exact model youre working
on

The Parts Drop: (201)387-7776 www.partsdrop.com

For DC1632, DC2240, DC3535, M24: On the Control Panel, press the 9 and the AC
buttons at the same time. Then on the Touchscreen select Yes to confirm that you have
replaced (or repaired) the Fuser Module.
For C32/40, Pro32/40, M32/40, & WorkCentre C2128/C2636/3545: On the Control
Panel, press the Access button (the one with the little Key symbol above it). Enter the
Administrator Password which should be 1111 by default, and select Confirm (or
Login). Next press More and look for Supply Management. Select the part whos
counter you want to reset and follow the prompts (itll ask if you replaced the fuser, touch
Yes).
Resetting: Transfer Roller (2nd BTR Roll) & IBT Cleaning Assemblies:
(Major Pitfall #1) The following models can only be reset if you have the PWS
laptop: DC1632, DC2240, DC3535 or M24.
The other models can be reset from the Control Console: C32/40, M32/40,
Pro32/40, C2128, C2636, C3545, 7328, 7335, 7345, 7346
Here is how to reset the counters on the C2128, C2636, C3545 models:
First you need to get into the User Tools mode. Press the Access button (it may have
an illustration of a key on it). If the machine has the Auditron enabled, you may have to
press the copy choice button to get to the Login Screen. Then use the default User
Password (1111) and press Login (or Enter on some models). You will find yourself
in the Tools Pathway (Tools Screen 1 of 3) On some models you may need to choose
the Tools Pathway. Press More, and then look for Supply Management Select the
part whos counter you want to reset and follow the prompts (itll ask you if you replaced
the part, touch Yes).
Here is how to reset the counters on the WC-7328, 7335, 7345, 7346:
For these models, you will need to get into the CE Diagnostic Mode: Hold 0 for at
least 10 seconds, then press Start a password prompt should show up. Enter 6789
followed by Confirm. Now press the Machine Status button and choose the Tools
tab on the touchscreen. Next choose System Settings, then Common Settings, then
Maintenance Diagnostics Choose 2nd Page, Adjustments / Others, then HFSI
Counters.
Here youll be prompted to enter a number enter the appropriate number from this list:
1. 954-801 = IBT Belt (Transfer Belt)
2. 954-802 = 2nd BTR (Transfer Roll)
3. 954-803 = IBT Cleaner (Transfer Belt Cleaner Assembly)
4. 954-804 = Fuser Module
Then press Reset Current Value and choose to exit CE Diagnostics

UI (User Interface) Diagnostics (from the control console)


Recently another serious shortcoming on some of these models reared its ugly
head. While some models allow you access to some User Interface Diagnostics including
the NVM (Non Volatile Memory) from the control console, other models require the

The Parts Drop: (201)387-7776 www.partsdrop.com

PWS laptop. This is particularly bad if you get a fault code which locks up the machine
making it necessary to go into and reset an NVM setting. For example Belt Home Sensor
Failures or Fuser Overheat codes. Although it is not clear in the manual, I suspect that
some of the ADC (Automatic Density Control) failure codes may also lock things up if
they start showing up.
The most confusing thing about this is that the machines which allow you to get
into User Interface Diagnostics are the models which did not allow you to reset the
Transfer Roll and IBT Cleaner counters (M24, DC1632, DC2240, DC3535).
So (Major Pitfall #2) On the following models you can not reset any NVM
settings without the PWS laptop computer: C32/40, M32/40, Pro32/40, C2128, C2636,
C3545. If anyone out there learns a way to do this from the control panel, please let me
know!
Entering User Interface Diagnostics: (M24, DC1632, DC2240, DC3535 only)
From the ready screen, press and hold the 0 key for 8 seconds, then press Start while
you are still holding the 0. A screen asking for the CE Mode Password comes up
enter the default code: 6789 followed by Confirm. The colors on the display will
reverse to show you are in diagnostic mode. Now, press the Access button (it has a
little key shaped icon near it), followed by System Settings on the display, then
Common Settings, and then Diagnostics.
NVM Read / Write (DC131)to make memory adjustments or reset certain fault
codes from the Diagnostics screen, choose DC131 NVM Read / Write
Resetting Some Fault Codes :
From the Memory Settings / Adjustments (Dc131 NVM Settings) screen (read
above about how to reach this screen), scroll down to the NVM code mentioned for the
fault code you need to reset. Select that line and touch Read NVM and the current
value will show in the Value column Change the value shown to 0 by entering the
0 in the New column and then pressing Enter. The Changed tab will turn green
to show that a new value has been entered. You then need to select Write NVM to
confirm your new value this will write the new value to memory. .
Resetting - Belt Home Position Failures Codes: 04-346 (or 09-350):
Follow the instructions above to get to the NVM Read / Write and scroll down to 741056: Belt Home Failure reset that value to 0. .
Resetting - Fuser Overheat codes: 10-348 & 10-350 If the code 10-348 or 10-350
come up even once, then the machine will lock up. To reset this one, you must enter
diagnostic mode with the Front Door Interlock open. Reset NVM line 744-003 to 0 if
it is found to be set to 1 or 2.
Troubleshooting 10-398 Fan Lock (Fan Failure) codes The machine monitors 3
fans all at once on the same logic checking circuit. So, any one of the 3 failing can cause
this fault to come up. The fans in which could be related include the Fuser Cooling Fan,
the ROS or rear fan and the LVPS Fan (Low Voltage Power Supply). There is another
fan as well called the Developer Fan mounted in the rear cover which is not related to
this code at all (too bad it is the easiest one to reach!). The Fuser Cooling Fan is the
culprit in most cases if you are looking at the rear of the machine with the rear panel

The Parts Drop: (201)387-7776 www.partsdrop.com

off it will be hiding up on your top right; tucked in a bit. Removing the top cover of
the machine near the fuser will expose that fan. The ROS or Rear Fan is mounted at an
upward facing angle. If you are looking at the rear of the machine, it will be closer to the
upper left rear of the machine. The LVPS fan is a little fan mounted directly adjacent to
the LVPS.

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