The "father" of scientific management is

Eli Whitney.
Frederick W.
Taylor.
Michael
Schumacher.
Henry Ford.

The three major business functions necessary to

all organizations are
marketing, production, operations.
Finance/accounting, personnel,
operations.
marketing, finance/accounting,
research & development.
marketing, finance/accounting,
production/operations.

Which of these is NOT one of the basic functions of the

management process.
Controlling
Inspecting
Staffing
Leading

Which of these statements accurately captures a current trend in

operations?

There is increased focus on local markets and local competition.

Cost competition is more important than any other basis for competition.
Jobs are increasingly specialized as workers focus on basic assembly
tasks.
Products and services are designed more quickly and by teams.

The service sector constitutes what percentage of employment

in the United States?
Between 55% and 65%
Between 45% and 55%
Between 75% and 85%
Between 65% and 75%

Productivity increases when

inputs and outputs increase proportionately.
inputs decrease while outputs remain the same.
outputs decrease while inputs remain the same.
inputs increase while outputs remain the same.

The capital investment each year in the United States usually

decreases unless favorably taxed.

decreases.
increases.
remains constant.

Which appears to provide the best opportunity for increases in

productivity?
management
Labor
raw materials
Capital

The person who introduced standardized, interchangeable parts

was
W. Edwards Deming.
Adam Smith.
Eli Whitney.
Henry Ford.

The person who developed plant-wide quality control systems

was
W. Edwards Deming.

Eli Whitney.
Henry Ford.
Frederick Taylor.

An insurance adjuster processes the claims of six policy holders

in an eight hour work day. The adjuster uses $5 in gasoline and
$3 in forms and office supplies to complete the work. What is
her labor productivity?
1 claim per dollar
0.75 claims per hour
1.33 hours per claim
$1 per claim

Two car wash employees are paid $7.50 an hour each and are
capable of washing 12 cars per hour, using $1 of water and $2 of
soap and other cleaning supplies. What is the multifactor
productivity of this operation?
1.8 dollars per car
1.05 dollars per car
0.95 cars per dollar
0.66 cars per dollar

When a tangible product is NOT included in the service, it is

called

a direct service.
a knowledge-based service.
an intangible product.
a pure service.

In the early part of the 21st century, annual productivity growth

in the U.S. has been _______ .
7%
1%
2.5%
4%

Increases in productivity are difficult to achieve if

the task is more intellectual and personal.
the task is more quantitative and repetitive.
the task is more good-producing and standardized.
the task is more physical and tangible.

Which one of the following would not generally be considered an aspect of operations
management?
Work methods
A)

Secure financial resources

B)

Maintain quality
C)
Product or service design
D)

Manage inventories
E)

Which one of the following is not a typical question dealt with by an operations
managers?
How much capacity will be needed in the months ahead?
A)

What is a satisfactory location for a new facility?

B)

Which products/services should be offered?

C)
How to motivate employees?
D)

All are typical of operations decisions.

E)

Which one does not use operations management?

A CPA firm.
A)

A bank.
B)

A hospital
C)
A supermarket
D)

They all use it.

E)

Which one is not generally considered to be an advantage of using models for decision
making?
Providing a systematic approach to problem solving.
A)

Emphasizing quantitative information.

B)

Providing an exact representation of reality.

C)
Enabling managers to answer "what if" questions
D)

Requiring users to be specific about objectives.

E)

Which came last in the development of manufacturing techniques?

Lean production.
A)

Division of labor.
B)

Mass production.
C)

Craft production.
D)

Interchangeable parts.
E)

1 JIT refers to ___________

a) jump in time
b) judge in time
c) just in time
d) job in time
2 _____________ sets the quantity of each end item to be completed each week of the short
range planning.
a) master production schedule
b) quarter schedule
c) weekly schedule
d) basic production schedule
3 _________ is a management function whereby procurement, storage and issuance of the
same for purposes of manufacturing the products or consumption are conducted.
a) handling material control
b) handling equipments
c) managing workers
d) managing the raw materials
4 ______ are materials held at various locations in a production system.
a) Store
b) Godown
c) Inventories
d) Yard
5 ________ at every stage is necessary to derive competitive advantage.
a) Controlling
b) Coordinating
c) Tasking
d) Optimisation
6 CAD refers to : _________
a) Computer Aided Drafting
b) Compter Assisted Drafting
c) Computer Aided Design
d) Computer Automated Design
7 CIM refers to : ________
a) Computer Integrated Machining
b) Computer Integrated Manufacturing

c) Compute Integrated Models

d) Computer Integrated Mechanisms
8 ________ helps in improving identification , pick up and repacking the materials in addition to
relieving monotony of the workers.
a) computerisation
b) digitization
c) mechnanisation
d) optimization
9 The factory, the location where all the activities take place, machinery and heavy equipments
are kept is known as ________ .;
a) godown
b) plant
c) industry
d) workshop
10 Methodologies, technology, toolings, fixtures - for establishing, maintaining and improving
productivity are referred to as _____ .;
a) programs
b) tasks
c) duties
d) processes
11 ____________ have to be established to enable the organisation to move towards
leadership position.
a) Quality systems
b) Human resources systems
c) Information systems
d) Operations systems
12 To achieve excellence, _________ processes are employed and international certification
sought.
a) information
b) operations
c) quality
d) benchmarking
13 ________ has become fundamental for an organizations existence because processes
involved are automated and the flows cannot be interrupted.
a) Technologymanagement
b) Information systems
c) Production management
d) Assurance of quality
14 ___________ introduced the " science of management"
a) Frederick Taylor
b) Peter Taylor
c) John Collins
d) Meyer Collins
15 _________ in the banking sector has resulted in ATMs which save the banks a huge amount

of labour and it is found to have given greater customer satisfaction.

a) Customization
b) Internet
c) Cost reduction
d) Automation
16 CNC refers to _________ .
a) Controlled Network Coding
b) ComputerNumerical Controlled
c) Controlled Numerical Coding
d) Computerized Network Controlled
17 ________ are used for inspection, identification and guidance
a) Vision Sensors
b) ATMs
c) Scanners
d) OCR
18 ASRS refers to _______ .
a) Automated Statement and Reporting Systems
b) Automated Sensing and Repeating Systems
c) Automatic Sensing and Reflecting Systems
d) Automated Storage and Retrieval Systems
19 ___________ are designed so that the assembly tasks are performed in the sequence they
are designed.
a) Plant Layout
b) Product Layouts
c) Assembly Units
d) Production Units
20 In the shop floor longer runs lead to ______ and minimize the set up costs
a) higher productivity
b) higher effeciency
c) better utility
d) better management
21 ____________is a process where the resultant effect of all factors both cost increasing and
decreasing elements in each of them is analysed.
a) Feedback
b) Optimization
c) Costing
d) Estimation
22 ________ means specifications of materials, finishes, characteristics and other features that
are incorporated in the product of which the maker is aware and expects them
to meet the customers needs.
a) customization
b) characterization
c) specificaiton
d) design

23 The degree to which the manufactured product or delivered service meets the parameters
that have been incorporated in the design is referered to as ________ .
a) optimization
b) conformance
c) quality
d) maintainablity
24 ________ are graphical represenattaion of distribution of data.
a) bar graph
b) pie charts
c) histogram
d) frequency chart
25 This is a tool for classifying problem areas according to the degree of importance and
attending to the most important.
a) scatter diagram
b) pie chart
c) histogram
d) pareto
26 PDCA cycle is also known as _______ .
a) Pie chart
b) Jurangs cycle
c) Demings cycle
d) Alfreds cycle
27 _________ is a total response that a business undertakes utilizing resources and delivering
outputs that create value for the customer.
a) Business process
b) Business product
c) Product management
d) Product process
28 _____________ refers to a set of activities undertaken to optimise the business process for
improving their performance, deliver better value for the customer, maximize
the earnings and keep its head above competition.
a) project management
b) business process management
c) total quality management
d) resource management
29 Management is the technique of understanding the problems, needs and controlling the use
of resources, such as cost, time, manpower, materials, etc.
a) Project
b) PERT
c) CPM
d) Management
30 It consists of the various activities of operations, resources and the limitations imposed on
them.
a) Process

b) Management
c) Project Cycle
d) Product
31 It is a part of the project which consists of simple and routine instructions to achieve a
desired result of any activity of the project.
a) Process
b) Management
c) Project Cycle
d) Product
32 This proposal contains the strategies adopted to market the product to the customers.
a) Marketing
b) Design
c) Analysis
d) Evaluation
33 In this phase the project manager and the teams members work on the project objectives as
per the plan.
a) Marketing
b) Design
c) Analysis
d) Execution
34 In this phase information is collected from the customer pertaining to the project and the
requirements are analyzed.
a) Marketing
b) Design
c) Analysis
d) Execution
35 One can find out the variance and use the variance to analyze the various probabilistic
estimates pertaining to the project in ___ method.
a) CPM
b) PERT
c) CPM
d) ICT
36 Assist the team members, stakeholders, managers with necessary information and summary
of the information shared to the higher level managers is one of the aspects of ___ .
a) DSS
b) KBS
c) PMIS
d) EIS
37 Assists the managers in doing what if analyses about project staffing, proposed staffing
changes and total allocation of resources is one of the aspect of ____ .
a) PMIS
b) KBS
c) DSS
d) EIS

38 Help organizational learning by helping the members of the organization learn about project
management is one of the aspects of ____ .
a) EIS
b) KBS
c) DSS
d) PMIS
39 One of the objectives of ____ is enhancement of coverage and accuracy of management
information systems.
a) MRS
b) EIS
c) TPS
d) SCM
40 SMD represents ________ .
a) single model description
b) single machine description
c) simple machine description
d) single model deterministic
2 mark questions
QN Question
1 Just-in-time and Lean Manufacturing methodologies were developed to _________ the
_________across the organisation.
a) maximize , profits
b) minimize, wastages
c) minimize, contributions
d) maximize , inventories
2 CIM process helps in ________ and ________ .
a) manufacturing and packaging
b) maximizing profits and minimizing losses
c) optimising manpowwer and materials
d) rapid production and better business
3 Accuracy of fulfillment of order is ensured by two basic factors : _________ and _______ .
a) order extent and procurement extent
b) procurement extent and billing extent
c) billing extent and tax extent
d) order extent and coverage extent
4 ______ and ________ refers to information management system which initiates, directs,
monitors and collects feed back to enable efficient use of all other resources.
a) supervision and execution
b) planning and control
c) delegation and supervision
d) initiation and direction
5 With increases in ________ and _________ at all stages of the supply chain, flexibility has
become vital to effect economies.
a) production and profit

b) revenue generation and efficiency

c) variety of products and reduced lead time
d) wastages and cost
6 Factors influencing Plant location can be broadly divided into two types namely _______ and
_____ .
a) general factors and specific factors
b) specific factors and specialized factors
c) specialized factors and utility factors
d) general factors and special factors
7 The essence of planning is the determination of activities that need to be performed at a future
date to meet demands that have been forecast based on ______ and ________ .
a) product characteristics and specificaiton
b) market surveys and forecasting
c) prediction models and forecasting
d) manpower and resource availability
8 Strategy means _______ and _______a series of activities based on the evaluation of both
internal and external environment, so as to maximise the yield.
a) planning and supplementing
b) implementing and coordinating
c) pricing and planning
d) evaluating and planning
9 Working for quality awards like _______ and _________ increases efficiencies in the
organisation and builds confidence of the customers.
a) Deming and Pulitzer
b) Malcolm Balridge and Pulitzer
c) Deming and Malcolm Baldridge
d) Balance Score card and Six Sigma
10 ___________________ enables us to go into details at every stage of the process and verify
the ____________________.
a) process definitions, authenticity of information
b) business process, adequacy of data
c) business process, authenticity of information
d) process definitions, adequacy of data
11 consider the following statements : i) The process in which interactions depends on the
nature of work and dynamic and dependent on team innovations is closing process. Ii) the
process in which the project is reviewed , findings afe reporeted and project performacne is
analysed is executing process.. The statements are :
a) both true
b) both false
c) true and false respectively
d)false and true respectively.
12 Two of the process groups are initaiting processes and controlling processes. i) initiating
process - recognition to start and establishing commitment. ii) controlling processes formalizing acceptiace and bringing project to an ordelry end.

The statements are a) Both are True

b) Both are false
c) true, false respectively
d) false , true respectively.
13 Characteristics of project mindset are : i)Time It is impossible to improve the pace of the
project by reducing the time frame of the process. The mindset is normally to work a comfort
mode by stretching the time limits. ii) Processes- Project mindset lays emphasis on rigid
processes.
a) Both are True
b) Both are false
c) true, false respectively
d) false , true respectively.
14 At a node 15 there are 4 predecessors. EST wrt each of the 4 predecessors is 35,32,30,31
days. What is the EST of the node 15?
a) 35 days
b) 32 days
c) 31 days
d) 30 days
15 At a node 11 there are 4 successors. LCT wrt each of the 4 successors is 27,43,18,37 days.
What is the LCT of the node 11?
a) 27 days
b) 43 days
c) 18 days
d) 37 days
16 If tm=7days, to=1days, tp=7days what is the value of sd (standard eviation) ?
a) 0 day
b) 1 day
c) 2 days
17 DMAIS represents ___ .
a) define, measure, analyse, improve, standardize
b) define, monitor, analyse, improve, system
c) define, monitor, analyse, integrate, standardize
d) define, measure, analyse, integrate, system
18 The agenda for a review should be well structured in terms of ___ and ___ .
a) time and content
b) content and list of participants
c) list of participants and time
d) roles and responsibilities
19 The team should exhibit better control of their project ____ and then demonstrate better
control about business ____ .
a) prospects, growth
b) portfolio, profitability
c) portfolio, prospects

d) prospects, expandability
20 Success of JIT depends upon a lot of ________ and _______.
a) preparation and committed implementation
b) teamwork and technology
c) cooperation and effort
d) information technology and planning
4 mark questions
QN Question
1 Prodcution planning functions can be broadly identified as ______ , _______ and _______ .
a) estimating , routing , distribution
b) estimating , routing , scheduling
c) estimating, distribution, collection
d) distribution, collection, scheduling
2 For efficient process of order picking by personnel, communication plays a vital role in any
organisation and the directives they need to have are ____ , _____ and _______ .
a) simple, clear and straight
b) straight, clear and easy
c) precise, timely and appropriate
d) accurate , timely and sufficient
3 The three major functions of any business organization are _______ , _______ and ______ .
a) coordinating, organizing, delegating
b) organizing, supervising, executing
c) controlling, manning, procuring
d) operations, marketing, finance
4 Formulation of the strategy depends on the _________ .
a) assessments of strengths, understanding of the weaknesses, the nature of external
environment and the resilience of the internal environment.
b) understanding strategies, formulation of plans, utilization of resources, enabling oppurtunities
c) resilience of internal environment, resilience of external environment, understanding
strategies, enablling oppurtunitites
d) decision making abilities, strategizing the actions, preparation of master plan, resource
planning
5 Match the following : P)market analysis x) needs assessment Q)competitive priorities y)
design analysis R)product design z) cost quality Which of the following is correct ?
a) P-X, Q-Y, R-Z
b) P-X, Q-Z, R-Y
c) P-Y, Q-Z, R-X
d) P-Z, Q-Y, R-X
6 All operation systems are based on criteria of _____ , ______ and _____ .
a) output of product , specification of product and flow pattern
b) input of product, characteristics of product and prices
c) quality of services, operations and input of product
d) decision making ability, input of product and output of product
7 Consider the following statements : P) . Evaluation is done for the processes and quality

assurance measures. Q) Sometimes suppliers are given total responsibility for design,
procurement of materials, processing, quality and deliveries as per schedules. which of the
following is correct ?
a) Both are true
b) Both are false
c) true and false respectively
d) false and true respectively.
8 The method used mainly where transportation costs either for distribution of products or
collection of materials from different suppliers is the main criteria.
a) Centre of gravity method
b) Break even analysis
c) Point rating method
d) Factor rating method
9 PDCA stands for ________ .
a) Prepare, Develop, Control , Act
b) Plan , Develop, Coordinate, Analyze
c) Product, Devleopment, Cost, Analyze
d) Plan , Do , Check, Act