Eccellenza Touch

July 15, 2015
Operation Manual
VKI Publication #100308-003

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Operation Manual
Carefully read this instruction manual before proceeding with the installation and
operation of this equipment. Keep this manual in a safe place for future reference.
Disclaimer:
Although the utmost care was taken putting together this publication, VKI Technologies Inc. accepts no liability for inaccuracies or omissions to
this publication. VKI Technologies Inc. is not responsible for misinterpretation of any information contained in this publication. VKI Technologies
Inc. is not responsible for injuries or damages resulting from incorrect or improper use of this equipment, unauthorized modifications to the
equipment, the use of non-original replacement components in the equipment, or improper installation of the equipment.
Copyright:
VKI Technologies Inc. 2015
Eccellenza Touch
The information and contents of this publication are property of VKI Technologies Inc. No part of this publication can be reproduced, reused,
modified or published in any format without the written permission of VKI Technologies Inc.
VKI Technologies Inc. reserves the right to change the specifications to the equipment, and to modify the information contained in this
publication at any time and without prior notification to the purchaser of this equipment. All rights are reserved.
Contact Information:
VKI Technologies Inc.
3200 2e rue,
St-Hubert, Qubec,
Canada, J3Y 8Y7
Phone
Local: 450-676-0504
Customer Service: 1-800-567-2951
Technical Support: 1-888-854-0207
Fax: 1-800-567-7776
Web Site
www.vkitech.com
Email
Customer Service: [email protected]
Technical Support: [email protected]
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Eccellenza Touch
Table of Contents
SECTION 1 ..........................................................................................................................................5
Safety Information & Equipment Specifications ................................................................................................ 5
Safety Symbols ......................................................................................................................................................5
Important Safeguards and Precautions ................................................................................................................6
Specifications ........................................................................................................................................................8
Capacities ..............................................................................................................................................................8
Equipment Dimensions .........................................................................................................................................8
Installation Dimensions.........................................................................................................................................8
SECTION 2 ..........................................................................................................................................9
Selecting and Dispensing a Beverage ............................................................................................................................... 14
Filling the Coffee Bean Dispensers ......................................................................................................................15

Adjusting the Coffee Dispenser Divider............................................................................................................................ 16
Filling the Powder Dispensers .............................................................................................................................17

Checking Water Temperature .............................................................................................................................18
Initial Adjustments ..............................................................................................................................................18
Change PINs for the Operator and Administrator ............................................................................................................ 18
Setting the Date and Time ................................................................................................................................................ 18
Water Levels ..................................................................................................................................................................... 18
Gram Throws .................................................................................................................................................................... 18
Beverages ......................................................................................................................................................................... 18
Notifications ..................................................................................................................................................................... 18
Table of Contents
Setting up the Equipment .................................................................................................................................. 9

Unpacking .............................................................................................................................................................9
Equipment Overview - Exterior ...........................................................................................................................11
Equipment Overview - Interior ............................................................................................................................11
Installation Precautions ......................................................................................................................................12
Water Connection ...............................................................................................................................................12
Water Filter .........................................................................................................................................................13
Starting the Equipment .......................................................................................................................................13
The Touch Screen ................................................................................................................................................14
Clearing Error and Reminder Messages ..............................................................................................................19
SECTION 3 ........................................................................................................................................21
Configuring the Equipment .............................................................................................................................. 21
Accessing the Configuration System ...................................................................................................................21
Programming Menu Structure ............................................................................................................................23
Menu Drop-List Overview ................................................................................................................................................ 23
Sub-Menu Tabs ................................................................................................................................................................ 24
Dashboard...........................................................................................................................................................25
Consumption Statistics - Ingredients Tab ......................................................................................................................... 25
Consumption Statistics - Beverages Tab........................................................................................................................... 26
Money (Vending Statistics)............................................................................................................................................... 27
Counters ........................................................................................................................................................................... 27
System Status......................................................................................................................................................28
Current Status .................................................................................................................................................................. 28
Fault Codes ....................................................................................................................................................................... 29
Logs .................................................................................................................................................................................. 30
System Info ....................................................................................................................................................................... 30
Operation Manual
Maintenance Menu .......................................................................................................................................................... 31

Powder Rinse ............................................................................................................................................................... 31
Brewer Rinse................................................................................................................................................................ 31
Wiper Home Position .................................................................................................................................................. 32
Remove Filter .............................................................................................................................................................. 32
Calibrate Powder Level ................................................................................................................................................ 32
Regional Settings ................................................................................................................................................33

Language .......................................................................................................................................................................... 33
Units of Measure .............................................................................................................................................................. 34
Date and Time .................................................................................................................................................................. 34
General Settings ..................................................................................................................................................35

Power Settings ....................................................................................................................................................36
Auto Dim Delay ................................................................................................................................................................ 36
Energy Saving ................................................................................................................................................................... 37
Vending / Pricing.................................................................................................................................................40
Personalization ...................................................................................................................................................40
Network ..............................................................................................................................................................41
WIFI .................................................................................................................................................................................. 41
SMTP ................................................................................................................................................................................ 44
Notifications ..................................................................................................................................................................... 45
Table of Contents
Setup ...................................................................................................................................................................47
Beverages ......................................................................................................................................................................... 47
Cup Size and Strength .................................................................................................................................................. 47
Default Beverage ......................................................................................................................................................... 48
Ingredients ....................................................................................................................................................................... 49
Recipes ............................................................................................................................................................................. 52
Setting Coffees ............................................................................................................................................................ 52
Setting Specialty Beverages ......................................................................................................................................... 56
Changing the Coffee Type Used for Specialty Beverages ............................................................................................ 60
Restore Defaults .......................................................................................................................................................... 61
Water ............................................................................................................................................................................... 62
Brewing ............................................................................................................................................................................ 68
Water Temperature ..................................................................................................................................................... 68
Waste Management .................................................................................................................................................... 69
Calibration ........................................................................................................................................................................ 69
Security ...............................................................................................................................................................70
Administrator ................................................................................................................................................................... 71
Operator ........................................................................................................................................................................... 73
SECTION 4 ........................................................................................................................................75
Care and Maintenance .................................................................................................................................... 75
Daily Care ............................................................................................................................................................75
Every 10,000 Cycles or 12 Months ......................................................................................................................75
Every 3 Years .......................................................................................................................................................76
Miscellaneous .....................................................................................................................................................76
SECTION 5 ........................................................................................................................................77
Error and Reminder Messages ......................................................................................................................... 77
Main Screen ........................................................................................................................................................77
System Status Screen ..........................................................................................................................................78
SECTION 6 ........................................................................................................................................83
Updating Firmware .......................................................................................................................................... 83
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Eccellenza Touch
E C T I O N
Your safety is extremely important to us. To avoid personal injury or damage to the equipment
and its surrounding areas, it is imperative that you read and understand the safety information
outlined in this section before proceeding with the installation and operation of this equipment.
Safety Symbols
The following symbols are used throughout this publication:
Indicates an electrical shock hazard.
Indicates a potential safety risk, or a risk of damage to equipment and/or its

surroundings.
Indicates important information that must be understood before proceeding.
Indicates an important note or useful tip.
Section 1 - Safety Information & Equipment Specifications
Safety Information & Equipment Specifications
Operation Manual
Important Safeguards and Precautions

This equipment is designed for indoor use ONLY and must never be installed outdoors.
The installation of this equipment must comply with all municipal, state/provincial, and
federal electrical and plumbing codes.
Installation and servicing of this equipment must only be performed by qualified
personnel. Do not attempt to install or service this equipment if you are not qualified as
it may result in personal injury. There are no user-serviceable parts inside the
equipment.
Do not use an electrical extension cord or power bar.
This equipment must be installed in a location with an ambient temperature between
5C-35C (40F-95F).
The main water supply pressure must be between a minimum of 20psi and a maximum
of 100psi.
This equipment must be positioned so that the wall plug and the main power switch are
both easily accessible.
Do not connect this equipment to a voltage supply other than the voltage indicated on
the serial number decal.
Do not immerse this equipment, or any part of this equipment, in liquid.
Do not install the equipment in an area where water spray is present.
This equipment must be installed securely on a level surface. If it does not appear to be
a stable location, select another installation location.
Leave a minimum of 2" (5cm) of space behind this equipment for proper ventilation.
Keep hands clear of the dispensing area at the front of this equipment. Liquids being
dispensed are extremely hot and can cause severe burns.
Never disconnect this equipment from the wall outlet by pulling on the service cord,
and never use this equipment if the service cord is damaged.
If the service cord is damaged, it must be replaced with a new service cord that is
available from your distributor or the manufacturer of this equipment.
Never circumvent the safety features incorporated into the equipment. They are there
for your protection and should never be disabled or bypassed under any
circumstances.
Always switch the power off and disconnect the service cord when cleaning the interior
of this equipment. Components inside this equipment can cause electrical shock
resulting in personal injury.
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Eccellenza Touch
Use caution when servicing the water tank or any of its components - the water in the
tank and the tank components may be extremely hot and can cause severe burns.
Use caution when working inside this equipment as there may be sharp edges on some
components that can cause cuts.
To prevent electrical shock, remove all jewelry (rings, watches, etc.) when servicing this
equipment.
Do not allow children to access this equipment. They are not aware of the potential
dangers that exist.
Never use ammonia-based cleaners on the surfaces of this equipment as they will
become discolored and/or damaged permanently. Use mild cleaning products, such as
dish soap.
Do not lean on, push or shake the equipment as there is a risk that it can tip or fall, or
cause water to overflow and contact electrical components creating a shock hazard.
Unauthorized modifications made to this equipment can result in serious
personal injury and/or damage to the equipment and its surroundings (including
a risk of fire), and voids all warranties and safety certifications/listings.
Use only original equipment manufacturer replacement parts. Unapproved

replacement parts can result in personal injury, fire and/or further damage to the
equipment.
Operation Manual
Specifications
Voltage Rating
Heater Wattage
Weight
Cup Sizes
Temperature
Control
Heating Time
Brew Temperature
Heater Protection
Overflow Protection
Circuit Protection
120 Volts AC @ 60hz (120 Volt Model)

1300 Watts
76 lbs (34.5 kg)
8-oz, 10-oz, 12-oz
Electronic Probe
20 minutes after install
203F (95C)
Yes
Yes
Yes
Certifications &
Listings
Capacities
Coffee Hopper 1
Coffee Hopper 2
Powder Hopper 1
Powder Hopper 2
Powder Hopper 3
Water Tank
Waste Bin
1000 grams (2.25 lbs) with partition at center

or 1350 grams (3 lbs) with partition at right side
1000 grams (2.25 lbs) with partition at center
or 650 grams (1.5 lbs) with partition at right side
1000 grams (2.25 lbs)
1000 grams (2.25 lbs)
1000 grams (2.25 lbs)
3.8 litres (1 gallon)
27 cups (10-oz)
Equipment Dimensions
Height:
Width:
Depth:
28.0" (71 cm)

20.0" (56 cm)
20.25" (51 cm)
Installation Dimensions
Height:
Width:
Depth:
34.5" (88 cm)

22.0" (56 cm)
22.5" (57 cm)
Any references made in this manual to coffee blends, powder products and
beverages are for example purposes only. The actual products used in the
equipment may differ from the examples used in this manual.
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Eccellenza Touch
E C T I O N
Setting up the Equipment

Unpacking
1.
Cut the straps on the outside of the box, and open the flaps on the top of the box (A).
2.
Lift the top carton and remove the cup stand assembly that is stored in it (B).
3.
Remove the two foam supports (C).
Section 2 - Setting Up the Equipment
Prior to signing for the delivery, check the shipping carton for damage.
Indicate any damage on the delivery slip and have the delivery driver sign to
acknowledge the damage. Damages during shipping must be claimed with
the carrier, and not with VKI Technologies.
Operation Manual
4.
Lift the box over the machine (D) and remove the four corner supports (E).
5.
With the help of a colleague, lift the coffee maker off the base of the packaging (F) and
place it onto a workbench or cabinet. Do not attempt to lift the machine by yourself.
DO NOT lift the coffee maker by placing your hand underneath the front
door. It is not designed to support the weight of the machine, and serious
personal injury and/or damage to the unit may occur.
6.
Remove the blue shipping tape and the protective film from the outside of the
machine.
7.
Remove the keys from the cup stand and then install the cup stand assembly onto
the front door.
Keep all packaging material in case the equipment must be transported or
shipped. When transporting the unit for installation, leave it on the base of
the packaging to reduce the risk of damage to the levelers.
Drain the water tank and empty all of the ingredient dispensers prior to
transporting or storing the equipment!
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Eccellenza Touch
Equipment Overview - Exterior

Coffee Bean Dispensers
Powder
Dispensers
1
USB Port
HMI
(Touch Screen)
*With Waste
Bin Removed
Waste
Bin
Lock
Cup Stand
Equipment Overview - Interior
Powder
Dispensers
Bean Grinder
*With Waste
Bin Removed
Brewer
Powder Whippers
LEDs
Lock
Floor Tray
Cup Stand
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Operation Manual
Installation Precautions
This equipment is designed for indoor use only and must never be installed
outdoors.
Installation of this equipment must comply with all local, state/provincial and
federal codes and regulations. It is the sole responsibility of the installer to
research and to comply with these codes and regulations.
This equipment must be installed on a dedicated 15 amp outlet. Do not

install other equipment on the same outlet/circuit.
Ensure that the equipment is level and stable. This is done by adjusting the
levelers (legs) at the bottom of the machine. Also, do not block any of the
equipment's ventilation ports.
Avoid using extension cords and power bars when connecting this equipment
to a power source. If the use of an extension cord or power bar cannot be
avoided and must be used (this is not recommended by VKI Technologies),
they must be of the heavy duty type with a minimum rating of 15 Amps.
Leave room at the rear of the equipment for the plumbing fitting and water
hose, as well as for adequate ventilation.
Leave ample room above the equipment to open and fill the product
hoppers.
Water Connection
Installation of this equipment must comply with all local, state/provincial
and federal codes and regulations. It is the sole responsibility of the installer
to research and to comply with these codes and regulations.
Accessibility to shut-off valve(s) must be provided and explained to customer

in the event water supply to brewing equipment must be shut off.
For multi-unit locations whereby the main water conduit is supplying water to
more than one unit (including water coolers), a separate in-line shut off valve
must be installed onto each individual equipment unit.
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Eccellenza Touch
Water Filter
We recommend the use of a high quality water filter which eliminates most odors present in
water, and reduces the amount of particles entering the water tank.
When installing a water filter, you must refer to the water filter manufacturer's installation
instructions.
When the filter is installed or replaced, make sure to write the installation
date in the provided area on the filter cartridge. Always follow the
manufacturers recommendations for filter replacement intervals.
The main power switch for the Eccellenza Touch is located at the rear of the machine, on the
right side.
To switch the power ON, toggle the power switch to the " l " position.
Starting the Equipment
The Eccellenza Touch now goes through a quick initialization process, after which, it is ready to
be used.
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Operation Manual
The Touch Screen
Language Selection (secondary) - can be set for French or Spanish

Shows currently selected product (in this case, Coffee)
Available beverage list - swipe left or right to change selection
Shows available product types and what is currently selected (in this case, House Blend)
- swipe up or down to change selection.
Hot Water option
Cup size selection area
Strength selection area
Start button - begins beverage preparation cycle
Selecting and Dispensing a Beverage

1.
Place your cup or mug on the cup stand at the bottom of the door.
2.
Swipe to the left or to the right on the screen to select the type of beverage desired.
3.
Swipe up or down to select the options or specific ingredients desired for the beverage
type that was initially selected.
4.
Chose the cup size and the strength (if applicable) for the beverage that you selected.
5.
Press the 'Start' button to begin the brewing or dispensing cycle.
6.
Remove your cup or mug and enjoy your delicious beverage!
14
Eccellenza Touch
Filling the Coffee Bean Dispensers

The Eccellenza Touch comes pre-configured as follows:
Coffee 1 - French Roast (bolder blend), Coffee 2 - Colombian
Should you prefer a different configuration, you can reconfigure the coffee
dispensers and blend names it in the 'Setup' menu (see page 49).
Do NOT pack the coffee beans into the dispensers!
Coffee 2
1.
To fill the Coffee 1 dispenser, lift the left side lid towards the right, fill the dispenser
with the desired coffee beans, and then close the lid. We recommend you use the
bolder of the two coffee blends in the Coffee 1 dispenser.
2.
To fill the Coffee 2 dispenser, lift the right side lid towards the left, fill the dispenser
with the desired coffee beans, and then close the lid.
Coffee 1
If the dispensers are completely empty, you need to make a few vends until
the dispensers are properly primed. During this time, you may notice
dispenser-related errors on the screen - these errors will clear automatically
once the dispenser is primed.
Any ingredient references made in this manual are for example purposes
only. The actual products used in the equipment may differ from the
examples used in this manual.
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Operation Manual
Adjusting the Coffee Dispenser Divider
The coffee dispenser in the Eccellenza Touch can be reconfigured to increase the bean capacity
for Coffee 1 by approximately 35% (note, however, that doing so decreases the bean capacity
for Coffee 2). This is accomplished by changing the position of the center divider inside the
coffee bean dispenser.
To reconfigure the coffee bean dispensers:

1.
By default, the coffee bean dispenser is configured with the divider in the center.
2.
Lift the complete coffee lid assembly until the divider disengages from the rear of the
lid.
3.
Slide the divider towards the right side, making certain it engages with the rear of the
lid.
4.
Close the lid assembly locking the divider in its new position.
16
Eccellenza Touch
Filling the Powder Dispensers

The Eccellenza Touch comes pre-configured as follows:
Powder 1 - Hot Chocolate
Powder 2 - French Vanilla
Powder 3 - Milk
Do NOT pack the powder into the dispensers!
1.
Powder Powder
Powder
1
2
3
To fill the powder dispensers, lift the powder lid, fill the dispensers with the desired
powder products, and then close the lid.
If the dispensers are completely empty, you need to make a few vends until
the dispensers are properly primed. During this time, you may notice
dispenser-related errors on the screen - these errors will clear automatically
once the dispenser is primed.
Any ingredient references made in this manual are for example purposes
only. The actual products used in the equipment may differ from the
examples used in this manual.
17
Operation Manual
Checking Water Temperature

To check the current water temperature in the hot water tank, remove and re-install the waste
bin. The machine will display the water temperature in the lower center of the screen during reinitialization.
Initial Adjustments
Change PINs for the Operator and Administrator
To prevent unauthorized access to the Eccellenza Touch programming, we highly recommend

that you change the default PIN (Personal Identification Numbers) for both the Operator and
Administrator.
Both PIN numbers can be changed in the 'Security' menu (see page 70).
Setting the Date and Time
Enter the set up of the machine and set the correct date and time. This is extremely useful when
setting the Energy Savings features, tracking data that the equipment has collected and when
reports are sent to the operator of the equipment.
The date and time settings are found in the 'Regional Settings' menu (see page 33).
Water Levels
The Eccellenza Touch is factory preset to only dispense 8-oz, 10-oz, and 12-oz cups sizes. The
water levels can be fine-tuned in the 'Setup' menu (see page 47).
Gram Throws
You will also need to calibrate the gram throws for the coffee blends and powder types you will
be using in the equipment. Calibration ensures that the equipment delivers the best tasting
beverage possible.
Product settings are adjusted in the 'Setup' menu (see page 47).
Beverages
The Eccellenza Touch is preset with all of the beverages and beverage options (such as cup sizes
and strengths) enabled.
Beverage options are set in the 'Setup' menu (see page 47).
Notifications
The Eccellenza Touch can be configured to provide notifications about usage and consumption,
counters, faults and messages, etc.
To configure the 'Notifications' feature, go to the 'Network' menu (see page 41).
18
Eccellenza Touch
Clearing Error and Reminder Messages

Should an error or reminder message be triggered, the error or message is displayed at the
lower left of the screen. In the example below, the message reads "Powder #2 low level".
However, in our example, there are three messages present, as indicated by the number "3" in
the upper right corner of the message box. Messages are stacked in the order in which they
occur.
Tap the message box to view more details about the message and the steps required to rectify
the issue.
The following symbol is used to identify a "touch" location on the machine's

touch screen.
19
Operation Manual
In this case, the 'Powder 2' dispenser is running low and must be refilled. Open the powder
dispenser lid and refill the dispenser.
Once done, tap the checkmark to clear this message. If you cannot immediately refill the
dispenser, tap the 'X' to close this window without clearing the message.
In a case where multiple messages are present, after clearing the first message, any
subsequent messages are displayed (one at a time) until they are all cleared.
20
Eccellenza Touch
E C T I O N
Configuring the Equipment

The following symbol is used to identify a "touch" location on the machine's
touch screen.
Accessing the Configuration System

To access the equipment Configuration System:
Touch the small line at the top center of the screen, and swipe downwards.
2.
A numeric keypad opens and you are required to enter your personal identification
number (PIN).
The default PIN for the Operator is 'XXXXXX*'. The default PIN for the Administrator is
'XXXXXX*'. See the 'Security' section (page 70) for more information.
Section 3 - Programming
1.
*Contact VKI for more information about PIN numbers

21
Operation Manual
3.
If the correct PIN is entered, the dashboard screen opens. If an incorrect PIN is entered,
it remains on the keypad screen.
If logging in as an Operator, all menus will be visible as you have full

rights/access to the programming mode. If logging in as an Administrator,
your rights/accesses may be limited and some menus may not be accessible.
Your PIN must remain confidential, therefore you should never disclose your
PIN to anyone.
22
Eccellenza Touch
Programming Menu Structure

The menu drop-list can be viewed at any time by touching the triple-bar icon on the upper left
side of the screen. When the drop-list is open, simply touch the required setting on the list to
open the corresponding configuration menu.
Dashboard - displays statistics on consumption,

counters, and sales.
System Status - displays the status of the machine
(including current faults) and provides logs of
previous faults.
Regional Settings - set language, units and date/time.
General Settings - set speaker volume and screen
brightness.
Power Settings - set energy saving features.
Vending / Pricing - currently unavailable.
Menu Drop-List Overview
Personalization - currently unavailable.

Network - configure network connections and email
notifications.
Setup - enable and rename products and beverages,
set recipes and timings, set temperature, fine-tune
water settings, and product calibrations.
Security - assign/change PIN numbers, and grant or
remove access to individual sections of the machine
programming.
All of the menus and tabs in this section will only be visible to anyone that
logs in as an Operator. If you log in as an Administrator, you may not have
access to all of these menus and tabs. See the "Security" section (page 70) for
more information.
23
Operation Manual
Sub-Menu Tabs
Some of the settings in the drop-down list also contain sub-menus. If you want to view a submenu, select (tap) one of the sub-menu tabs at the top of the screen.
If multiple tabs are available, the currently active tab is identified by a green line directly
beneath the sub-menu name, which also appears white instead of gray.
24
Eccellenza Touch
Dashboard
The Eccellenza Touch 'Dashboard' displays statistics on consumption, counters, and sales (vending).
Consumption Statistics - Ingredients Tab
The 'Ingredients' tab displays the monthly, quarterly and yearly consumption (in weight) for
each of the ingredients used to prepare the beverages the equipment dispenses.
To reset the usage statistics to zero, touch the 'Clear History' button - note that this action can
be undone, but only while the 'Undo' option is visible (for several seconds).
25
Operation Manual
Consumption Statistics - Beverages Tab
The 'Beverages' tab allows you to select and view the monthly, quarterly and yearly consumption
(by cups) for each of the individual beverages the equipment dispenses. Each available beverage is
displayed at the bottom of the screen, along with the cup count to its right (in brackets). When any
beverage is selected (Hot Milk Chocolate, in the example below), a graphical view of consumption
is displayed for those beverages.
Multiple beverages can be selected and displayed simultaneously on the graph. In the example
below, a monthly report for all beverages is selected.
26
Eccellenza Touch
Money (Vending Statistics)

This option is currently unavailable.
The 'Counters' tab displays a view of the internal counters in the machine. The counters provide
a history of the machine's operation or, simply put, as the machines odometer an indication
of the mileage that the coffee machine and/or a particular part of the coffee machine went
through. None of the counters on this page are resettable.
This tab also displays how many 'coffee' or 'powder' vends remain before an automated brewer
rinse or powder rinse is activated.
Counters
27
Operation Manual
System Status
The 'System Status' screen displays the status of the machine (including current faults) and
provides logs of previous faults. The equipment system info (such as serial number, firmware
version, IP address, etc.) and maintenance functions are also found here.
Current Status
The machine's current operating status is displayed with an easy-to-read graphic. If the system is
functioning properly (with no faults detected), a green checkmark is displayed (see image
below).
28
Eccellenza Touch
Fault Codes
Should a fault be present, it is identified using one of the codes from the list below. The right
section of the screen shows the component code, a brief description of the fault, and corrective
actions necessary to clear this fault.
B1
D1
D2
D4
D5
G1
H1
K1
L4
L5
L9
M1
M2
M3
M4
COMPONENT
Blower (Powders)
Overflow Detection
Waste Bin Presence Detection
Wiper Switch - Left
Wiper Switch - Right
Grinder Motor
Heating Element
Exhaust Fan
Normal Water Level Detection
Safety Water Level Detection
Waste Bin Level Detection
Powder 1 Motor
Powder 2 Motor
Powder 3 Motor
Powder 1 Whipper Motor
CODE
M5
M6
M7
M9
M10
M11
S1
S2
T1
V1
V2
V3
V4
V5
V6
COMPONENT

Coffee 1 Motor
Coffee 2 Motor
Brewer Motor
Brewer Wiper Motor
Cup Lighting
Esthetic Lighting
Temperature Probe
Outlet Valve - Coffee
Outlet Valve - Powder 1
Outlet Valve - Hot Water
Inlet Valve
CODE
In the example above, a fault has been detected with "K1", which is the exhaust fan. Perform
each of the recommended steps in the "Instructions to Follow" section of the screen. After each
step, tap the "Fixed" button and the machine then runs the diagnostics to verify operation. If
the fault has been corrected, the screen displays a green checkmark with the "System is running
perfectly" message beneath it. If the fault is still present, proceed to the next step and repeat
the process.
29
Operation Manual
Logs
The 'Logs' tab shows the fault history of the equipment in list form (from newest to oldest).
Codes marked in Red identify that servicing was required. Yellow-marked codes warn of
potential faults. Codes in green identify that the fault was corrected, and when it was corrected.
System Info
Information about the equipment, such as serial number, firmware versions, network address,
etc., can be found in this menu.
The "Machine Name" field can be changed. To do so, simply tap on the
machine name and the keyboard appears, allowing you to rename the
machine.
30
Eccellenza Touch
Maintenance Menu
This tab provides access to maintenance-related options.
The Eccellenza Touch runs an automatic powder rinse cycle every 150 cups (see 'Counters' on
page 27). This cycle cleans all three of the powder whipper systems by sending hot water
through each of the whipper units, while at the same time activating each of the whipper
motors.
To manually run a powder rinse cycle, tap the 'Powder Rinse' option while in the 'Maintenance'
tab.
Place a cup on the cup stand prior to running this cycle as up to 12-oz of
water will be dispensed once the cycle is activated.
Powder Rinse
Brewer Rinse
The Eccellenza Touch runs an automatic brewer rinse cycle every 500 cups (see 'Counters' on
page 27). The brewer rinse cycle dispenses water into the brewer as the piston repeatedly raises
and lowers, creating agitation above and below the screen. This cycle is fully automated and
does not require the use of any cleaning agents.
To manually run a brewer rinse cycle, tap the 'Brewer Rinse' option while in the 'Maintenance'
tab.
Place a cup on the cup stand prior to running this cycle as up to 12-oz of
water will be dispensed once the cycle is activated.
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Operation Manual
Wiper Home Position

This option reinitializes the brewer wiper to its home position (same procedure that occurs
when the waste bin is removed and re-inserted).
Remove Filter
This option causes the brewer piston to cycle all the way to the bottom of the cylinder, which
will "pop" (unclip) the filter screen from the piston. The piston then moves to the top of the
cylinder so that the filter screen can be easily retrieved.
Calibrate Powder Level

This option automatically calibrates the powder motors and dispensers. Note that the machine
comes pre-calibrated from the factory, therefore running this cycle is not necessary. Should you
replace one of the powder motors or one of the powder dispensers, we recommend that you
execute this calibration cycle.
This cycle must be executed with empty powder dispenser(s). Do not run this
cycle if there is product in the powder dispenser(s) as the calibration will not
be accurate and the whipper bowls will fill with powder.
After the cycle is finished, it takes several vends for the dispenser(s) to properly complete their
calibration. The machine can be used normally throughout this brief period.
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Eccellenza Touch
Regional Settings
The 'Regional Settings' screen is used to configure the primary and secondary interface
languages to be used, units of measure (Metric or U.S. Standard) and the date and time.
Language
The Eccellenza Touch comes pre-loaded with three different languages (English, French and Spanish),
however only two can be active at one time. In this tab, you can define the Primary Language, which
will be the default, and the Secondary Language, which will be selectable by the user.
To change the language settings, select either the Primary or Secondary setting, choose the
required language from the list, and select 'Done'. Note that you can also select 'None' as the
secondary language (see example below) should you want only one language available.
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Operation Manual
Units of Measure
The units of measure displayed by the Eccellenza Touch can be set in this tab. Liquid units can be
set to either milliliters (ml) or ounces (oz), and the temperature can be set to either C or F.
To simplify weight settings for coffees and powders, the Eccellenza Touch
only displays the units as grams when they are being set.
Date and Time

To adjust the date, time and time zone setting, first, set the 'Region' (Time Zone) in which you
are located, and then select the 'Date and Time' feature to open the scroll list.
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Eccellenza Touch
Adjust each of the 'Date & Time' fields by scrolling up or down to the required setting. Once all
are set, press 'Done' to save the new settings. The table in the image identifies what each of the
fields of the scroll list represents.
D E F
A
B
C
D
E
F
Month
Date
Year
Hour
Minute
AM/PM
General Settings
The 'General Settings' screen is used to set the volume level (available only when speakers are
used) and the brightness of the screen.
Once the month, date and year are selected, the day of the week will be
calculated and set automatically.
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Operation Manual
Power Settings
The 'Power Settings' screen is used to set the energy saving options available in the Eccellenza
Touch.
Auto Dim Delay

If the 'Auto-Dim Delay' feature is activated, the screen will dim slightly after the preset amount
of time to reduce energy consumption.
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Eccellenza Touch
Energy Saving
To conserve energy, the Eccellenza Touch can be set to go into an 'Energy Saving' mode during
preset periods of time. While in Energy Saving mode, only the machine screen functions to
advise users that the machine is in Energy Saving mode. All other components are disabled,
including the heating element.
Tap the 'Energy Saving' slider to activate the Energy Saving mode.
2.
Select the 'Day' for which you want to enable the Energy Saving mode (in this example,
Monday is selected).
1.
If using the Energy Saving mode, it must be activated and set individually for
each day of the week.
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Operation Manual
3.
Tap the 'Enable Energy Saving' slider to enable the Energy Saving mode.
4.
To set the time that the machine turns ON (for Mondays in this example), tap on the
'Turn on machine time' setting.
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Eccellenza Touch
5.
Adjust each of the fields by scrolling up or down to the required setting. Once all are
set, press 'Done' to save the time setting. The table in the image identifies what each of
the fields of the scroll list represents.
A B C
A
B
C
Hour
Minute
AM/PM
Repeat this procedure for setting time that the machine turns OFF by tapping on the
'Turn off machine time' setting, and adjusting the time.
7.
Now that Monday is set, repeat the complete procedure to set the Energy Saving for
every other day of the week.
6.
If the Energy Saving mode is active, the machine cannot be used to dispense
beverages and will remain in Energy Saving mode for the duration of the time
period that was set.
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Operation Manual
Vending / Pricing
The 'Vending/Pricing' options are currently unavailable for the Eccellenza Touch. These features
will be activated in a future firmware release.
Personalization
The 'Personalization' options are currently unavailable for the Eccellenza Touch. These features
will be activated in a future firmware release.
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Eccellenza Touch
Network
The Network screen is used to configure the network connection and SMTP settings, as well as
notification settings that allow the Eccellenza Touch to send email notifications concerning
consumption, sales and faults/messages.
WIFI
Should you want to establish remote communication with the Eccellenza Touch, you'll first need
to enable the WiFi feature by tapping on the 'WiFi Connexion' slider.
Once WiFi is enabled, the Eccellenza Touch begins scanning for any wireless networks
in its vicinity.
2.
When scanning is complete, all of the detected networks are listed on the screen.
1.
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Operation Manual
You will be required to work with the customer's IT administrator to obtain

their WiFi login credentials (Network Name/SSID and Network Password), as
well as any required network permissions. Without these credentials, it is not
possible to connect to a network to use the machine's WiFi capabilities.
3.
Select the network to which you want the Eccellenza Touch to connect, and then tap on
the 'Connect' button.
4.
The keyboard appears and you must now type in the required password to connect to
the selected network. Once done, tap the 'Accept Change' button.
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Eccellenza Touch
The Eccellenza Touch now communicates with the network server and if the correct
credentials were used, network access is granted.
6.
Once connected to the network, a green indicator appears to the right of the network
name/SSID.
5.
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Operation Manual
SMTP
To use the SMTP capabilities of the Eccellenza Touch, you need to have both
a network connection and a dedicated SMTP server. Contact your company's
IT Department for more information about setting up an SMTP server.
Only after obtaining network access, the Eccellenza Touch can then be configured to upload
notifications concerning consumption, sales and faults/messages directly to your SMTP server.
1.
Tap on the 'Requires Authentication' slider to activate the SMTP feature.
2.
Enter the required information in the SMTP Server field, as well as your SMTP
username and password.
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Eccellenza Touch
3.
Tap the 'Test Configuration' button to validate that your configuration is functioning
properly.
The 'Notifications' screen is used to configure the Eccellenza Touch to send notifications
concerning ingredient consumption, beverage sales, counters and faults/messages directly into
your email's Inbox. Fault and message notifications are sent immediately after they occur so
that they can be addressed as soon as possible to minimize downtime. Consumption, sales and
counter notifications can be set to be sent on a daily, weekly or monthly basis.
An SMTP server must first be configured to be able to use the 'Notifications'
feature (see page 44).
1.
Tap on the 'Email Notifications' slider to activate this feature.
Notifications
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Operation Manual
2.
Select the 'Notification Recipient' field to bring up the keyboard.
3.
Enter your email address and tap the 'Accept Change' button to save it.
4.
Select the type of event notifications, as well as the frequency of the periodic reports
that you would like to receive.
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Eccellenza Touch
Setup
The Setup screen is used to configure and rename products and beverages, set recipes and
timings, set temperature, and perform product calibrations.
Beverages
Cup Size and Strength
The Beverages tab allows you to set the availability of cups sizes (and carafe), as well as coffee
strengths. In the example below, all three cups sizes and strengths are enabled (green).
If, for example, you want to offer only a medium cup size and only medium strength, simply tap
on the small and large cups, and then on the mild and strong strengths to disable them.
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Operation Manual
Default Beverage
The default beverage is the beverage to which the Eccellenza Touch automatically reverts when
it is powered on, or after it has dispensed a beverage. In other words, it is the machine's pre-set
starting point.
In the example below, the French Roast has been set as the default beverage - the 'Default'
label beneath the beverage name is green. You can view all of the other beverages by swiping to
the left or to the right. Simply tap on the 'Default' option beneath the beverage name to change
that particular beverage to the default beverage.
In the example below, the Cappuccino beverage has now been set as the default beverage. Note
that only one beverage can be set as the default beverage.
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Eccellenza Touch
Ingredients
Should you need to change the name of any of the coffee and powder ingredients, it can be
easily done in 'Ingredients' tab. When this tab is selected, a list of the coffee and powder names
is displayed. Any of these product names can be changed, if required.
If, for example, you will be using a Mocha Java coffee blend instead of Colombian, you'll
need to modify the 'Coffee 2 Name' on the list. Tap 'Colombian' on the screen (the
current blend name for Coffee 2) to bring up the keyboard.
1.
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Operation Manual
2.
With the cursor at the end of the Colombian text, press the 'backspace' button until all
of the text is deleted.
3.
When the text is deleted, 'Coffee 2 Name' is displayed in this field instead of an actual
blend name. Using the keyboard, type in the new name for Coffee 2 - which in this case
changes to 'Mocha Java'.
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Eccellenza Touch
Tap the 'Accept Change' button to save your changes.
5.
Coffee 2 has now been renamed from Colombian to Mocha Java on the list of ingredients.
6.
'Mocha Java' is now displayed everywhere 'Colombian' was previously displayed.

Before Name Change
4.
After Name Change
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Operation Manual
Recipes
The product settings for every available beverage can be adjusted in the 'Recipes' tab of the
setup.
Setting Coffees
1.
Tap on the 'Selected Beverage' location beside Line 1.
2.
A scroll list of all the available beverages appears.
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Eccellenza Touch
Swipe up or down to scroll through the list of beverages and then select the one that
requires adjusting by tapping 'Done'. In this example, 'French Roast' is selected.
4.
On Line 2, select the cup size that needs to be adjusted. In this example, the 'Medium'
cup size is selected.
3.
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Operation Manual
Notice that the French Roast setting is now active (not grayed out) in the 'Ingredients
Quantities' section of the screen. This indicates that this setting can now be adjusted. Also note
the 'Intensity Customization' setting on Line 3. This is used to adjust the 'Mild' and 'Strong'
strength coffee settings. Tap on the slider to activate it.
5.
The 'Mild' and 'Strong' settings are now also active (not grayed out) in the 'Ingredients
Quantities' section of the screen.
Coffee settings are measured in grams, whereas the 'Intensity' settings are
measured as a percentage of the coffee setting - 'Mild' is a percentage
decrease, whereas 'Strong' is a percentage increase.
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Eccellenza Touch
In our example, we will increase the French Roast coffee setting for a medium cup size
to 15.5 grams.
7.
We also want to adjust the 'Mild' strength setting so that it is -15% milder, than the
actual French Roast setting of 15.5 grams, instead of -20% milder by increasing (+) the
'Mild' setting. The 'Strong' setting percentage can also be increased or decreased.
6.
Mild strength settings are shown as a negative (-) number as the actual
coffee setting is decreased by the percentage shown.
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Operation Manual
8.
To brew a test beverage using the new settings, place a cup on the cup stand and tap
on the blue 'Test Recipe' button on line 3. The Eccellenza Touch will now dispense the
beverage so that you or your customer can perform a taste test. If further adjustments
are required, make the changes and test the beverage again until you get the desired
results.
Setting Specialty Beverages

1.
Tap on the 'Selected Beverage' location beside Line 1.
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Eccellenza Touch
A scroll list of all the available beverages appears.
3.
Swipe up or down to scroll through the list of beverages, select the one that requires
adjusting and then by tap 'Done'. In this example, 'Mochaccino' is selected.
2.
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Operation Manual
4.
On Line 2, select the cup size that needs to be adjusted. In this example, the 'Small' cup
size is selected.
5.
Notice that all of the ingredients required to make a Mochaccino are now active (not
grayed out) in the 'Ingredients Quantities' section of the screen. This indicates that
each of these ingredients can now be individually adjusted.
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Eccellenza Touch
6.
In our example, we will slightly increase the French Roast coffee to 14 grams, but we
will decrease the chocolate to 13 grams, while leaving the milk untouched.
7.
To brew a test beverage using the new settings, place a cup on the cup stand and tap
on the blue 'Test Recipe' button on line 3. The Eccellenza Touch will now dispense a
Mochaccino that you or your customer can taste test. If further adjustments are
required, make the changes and the test the beverage again until you get the required
results.
By default, all specialty beverages are set to use Coffee 1, which would
normally be the bolder of the two coffee blends used in the Eccellenza Touch.
This can be changed if required (see page 60).
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Operation Manual
Changing the Coffee Type Used for Specialty Beverages
As previously stated, all specialty beverages are preset to use the bolder Coffee 1. Note that
when setting a specialty beverage, Coffee 2 is active, but set to zero.
Should you want a particular specialty beverage to use the milder Coffee 2 instead of the bolder
Coffee 1 in its recipe, increase the Coffee 2 setting to the desired level, and then decrease the
Coffee 1 setting to zero.
You can also use a combination of both Coffee types, if you chose, by having
a gram setting for Coffee 1 and a gram setting for Coffee 2.
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Eccellenza Touch
Restore Defaults
Should you need to restore the default settings of a certain beverage, select that beverage in
the 'Recipes' tab, as well as a cup size, and then tap the 'Restore'Defaults' button.
The Factory Settings for only that particular selection will be restored.
When the factory settings are restored for a selection, any changes that were
made to your previous settings will be overwritten.
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Operation Manual
Water
The water settings for every available beverage can be adjusted in the 'Water' tab of the setup.
The Eccellenza Touch is factory preset to only dispense 8-oz, 10-oz, and 12-oz
cups sizes. These settings can be fine-tuned in this menu.
1.
After selecting the 'Water' tab, the following options appear - Coffees, Specialty
Coffees, and Powder Beverages.
2.
Select the type of beverage for which you want to adjust the water. In this example,
'Specialty Coffees' is selected.
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Eccellenza Touch
Select the specific beverage for which you want to adjust the water. In this example,
'Mochaccino' is selected.
4.
All three cup sizes are now displayed. To increase or decrease the quantity of water for
a specific cup size, press the ' - ' or ' + ' buttons in the corresponding box.
In this example, the 'Medium' cup size will be increased to 265ml. Press the ' + ' button
in the 'Medium' box until 265 is displayed.
3.
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Operation Manual
5.
Place a cup on the cup stand and tap on the 'Test Recipe' button to make a test vend
with the new water settings. Make any adjustments, if necessary.
6.
To reset a specific setting back to its default, press the 'Reset Default' setting for the
corresponding cup size. Note that the original default setting is beneath each cup size.
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Eccellenza Touch
To return to the 'Specialty Coffees' screen, tap the 'Back to Specialty Coffees' button.
8.
From this screen, either select another specialty beverage to adjust, or tap the 'Back to
Beverage Types' button to return to the main screen.
7.
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Operation Manual
9.
Select another beverage and repeat the water adjustment process, if required.
10. The following screen appears if 'Coffees' is selected.
11. The following screen appears if 'Powder Beverages' is selected.
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Eccellenza Touch
12. Should you need to reset all of the water settings back to their default settings at the
same time, you can do so from the main 'Water' screen simply by tapping on the 'Reset
all Defaults' button.
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Operation Manual
Brewing
All water temperature related settings and the waste chute option are set in this tab.
Water Temperature
Vend Enable
By activating and setting the 'Vend Enable' feature, you are setting the minimum temperature
at which the machine will brew a beverage. Should the temperature drop below this setting, you
will not be able to brew a beverage and the screen will display a 'Tank is Heating' message.
Set Point
The 'Set Point' is the temperature at which the heating system maintains the water in the tank.
To change the 'Set Point', tap on the temperature setting and use the scroll list to change the
setting and press 'Done' to save it.
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Eccellenza Touch
Waste Management
If the machine will be equipped with the optional waste chute kit, you'll need to come to this
tab and enable the 'Use Waste Chute' option. Doing so will make the wiper move from right to
left, guiding the spent coffee grounds into the waste chute instead of the waste bin.
Calibration
The 'Calibration' options are currently unavailable for the Eccellenza Touch. These features will
be activated in a future firmware release.
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Operation Manual
Security
The Security screen is used to assign or change PIN numbers, and grant/remove access to
individual sections of the machine programming.
There are two tabs on this screen - Administrator and Operator. The Operator is generally the
owner of the equipment, and the Administrator is the person responsible for the equipment at
the account. The Operator has complete access to the programming menus and sets the rights
for the Administrator, who has limited access.
In the example below, you'll notice that the Administrator has only two accessible menus, while
the Operator has access to all of the menus. It is the Operator who decides what access is
granted to the Administrator, and in this case, the Administrator only has access to the
Dashboard and Regional Settings menus.
The information in the Operator section applies only to someone logged in as

an Operator. If logged in as an Administrator, the Operator tab is not
accessible to you.
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Eccellenza Touch
Administrator
The Administrator can set or change their own PIN number in this tab.
The default pin for the Administrator is ' XXXXXX*'. We recommend that you
change this pin on the machine's initial set-up. Store the new PIN information
somewhere where it can easily be found (in your customer's file, for example)!
Tap on 'New Pin' (or change PIN, if changing it) to open the numeric keypad.
2.
Using the keypad, enter a 4-6 digit PIN and tap on 'Accept Change'.
1.
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Operation Manual
3.
Tap on 'Confirm PIN', and re-enter the same PIN on the keypad, and then tap on
'Accept Change'.
4.
If the PINs matches, you will see a checkmark beside both entries to inform you that
the new PIN has been accepted.
After entering their PIN on the main screen, the Administrator will have access to the menus for
which the Operator gave them the necessary permissions. In most cases, this access will be
limited and some options will not be available.
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Eccellenza Touch
Operator
The Operator can set or change their own PIN number in this tab, and can grant the necessary
privileges (rights and access) to the Administrator.
The default pin for the Operator is ' XXXXXX*'. We recommend that you change
this pin on the machine's initial set-up. Store the new PIN information
somewhere where it can easily be found (in your customer's file, for example)!
Tap on 'Current Pin' to open the numeric keypad.
2.
Using the keypad, enter your 4-6 digit PIN and then tap on 'Accept Change'.
1.
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Operation Manual
3.
A checkmark appears beside the PIN if it was entered correctly. If you need to change
the Operator PIN, tap 'New PIN', and follow the prompts.
In the screenshot above, in the 'Administrator Privileges' section you'll notice that
almost all of the options are green. These are the current options available to the
Administrator.
4.
To change these options, tap on the options that you want to make available to the
Administrator (they will change color to green). To remove the availability of any
options, tap them so that they are grayed out.
In the screenshot above, in the 'Administrator Privileges' section you'll now notice that
the 'Dashboard', 'Regional Settings', 'Power Settings' and 'Security' options are green.
These are the updated options available to the Administrator. The grayed-out options
will not be visible to the Administrator.
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Eccellenza Touch
E C T I O N
Care and Maintenance

To keep the Eccellenza Touch running efficiently and at peak performance, the following
maintenance procedures must be performed at their specified intervals. It is recommended that
equipment maintenance be scheduled at a time that would be the least disruptive to your
customers. Whenever possible, replace the components requiring maintenance with new or
refurbished ones, and then refurbish the older components at your shop.
Daily Care
Empty the Cup Stand empty the contents of the cup stand and rinse the stand
and grill under clean running water.
Refill the Coffee Dispensers and Powder Dispensers top off the coffee and
powder dispensers.
Wipe Exterior and Countertop using a clean towel, wipe any coffee grounds and
spills from the exterior of the machine and the countertop.
Every 10,000 Cycles or 12 Months

Clean the brewer components with warm water and dish soap. For detailed
information about disassembling the brewer, consult the Eccellenza Touch Service
Manual (VKI Publication #100309-001).
Replace Brewer Seals and Gaskets - there are several seals and gaskets located
throughout the brewer assembly that need to be replaced every 12 months. The
brewer 'Yearly Maintenance Kit' (p/n - 202341-001) contains everything required.
Section 4 - Maintenance
Empty the Waste Bin empty the contents of the waste bin.
Contents of Yearly Maintenance Kit (202341-001)
Clean the whipper components - for detailed information about disassembling and
cleaning the whipper components, consult the Eccellenza Touch Service Manual
(VKI Publication #100309-001).
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Operation Manual
Inspect Electrical Wiring and Components - inspect all of the equipment wiring,
terminals, connectors and electrical components (valves, motors, relays, element,
etc.) for signs of wear, damage or overheating at connection points. Replace them,
if required.
Inspect Water Hoses and Tubing - inspect all plumbing connections, water hoses,
tubing, clamps, fittings and water related components (valves, water tank, etc.) for
signs of wear or damage. Replace them, if required.
Every 3 Years
Replace the following: heater element, thermal cut-off switch, external relays, all
seals and gaskets and o-rings.
Section 4 - Maintenance
Refurbish the Brewer - the brewer must be disassembled and all worn components
must be replaced.
Miscellaneous
Run the Brewer Rinse Cycle when prompted by the machine (a message appears
on the touch screen).
Run the Powder Rinse Cycle when prompted by the machine (a message appears
on the touch screen).
Verify Water Tank Components - dependant on the local water conditions, inspect,
clean or replace components, as required.
Cleaning the Coffee Dispenser - empty, remove, and clean the coffee dispenser
with warm water and dish soap. Thoroughly dry the dispenser before re-installing
it. For detailed information about removing the coffee dispenser, consult the
Eccellenza Touch Service Manual (VKI Publication #100309-001).
Cleaning the Powder Dispensers - empty, remove, and clean the powder
dispensers with warm water and dish soap. Thoroughly dry the dispensers before
re-installing them. For detailed information about removing the powder dispensers,
consult the Eccellenza Touch Service Manual (VKI Publication #100309-001).
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Eccellenza Touch
E C T I O N
Error and Reminder Messages

Main Screen
Message Displayed
Backend Services Unreachable.
Trying to reconnect...
Condition
The connection was lost.
Action(s) Required
Will reconnect automatically. If not,
reboot the machine.
System Starting
System initialization
System update
Warming up
Machine warming up
These are all regular operation

messages.
These messages will clear themselves

automatically.
System Ready
Brewing in progress
Water filling
Brewer reinitialization
The machine will exit Power Saving
mode at its preset wake time.
Refill the powder container(s).
Powder #1 (#2, #3) low level. Fill
The powder level for the indentified Note: the message may continue to
powder container #1 (#2, #3)
container (#1, #2 or #3) is low.
appear for a few vends after refilling this is normal and it will clear.
Empty the contents of both the waste
Empty waste bin and cup stand
The waste bin is full.
bin and the cup stand.
Automatic brewer (or powder system) The automatic rinse cycle for the
Place an empty, leak proof container
rinse. Insert an empty container
brewer or for the powder system has under the pour spouts area, and then
under spout and press <Start>.
been triggered.
press <Start> to begin the rinse cycle.
Overflow detected. Remove and
Remove the cup stand and floor liner
An overflow has been detected.
empty cup stand and drip tray.
and empty their contents.
Check the main water source, as well as
Verify water connection and feed
The water tank is taking too long to fill. the hoses going to the machine inlet
valve for leaks or blockages.
Install the waste bin. If message
Please reinsert waste bin
The waste bin is not installed.
persists, check the waste bin sensor.
Water Safety Level. Water level has
Drain some water from the tank. If this
The water tank has overfilled.
reached the level safety probes.
persists, clean the level probes.
Interrupted vend. Insert an empty
Place a cup under the pour spouts and
The vend was interrupted and the
container under spout and press
press the <Start> button. Any liquid still
cycle did not finish.
Start.
in the system will drain into the cup.
Power Saving Mode
The machine is currently in Power

Saving mode.
Section 5 - Error Messages
Waiting for initialization
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Operation Manual
System Status Screen
Message Displayed
Code
Condition
Blower & Fan current is above the
recommended safety level. Fan may
be drawing too much power.
Blower & Fan current is over safety

level
B1
Blower & Fan current is under

minimum operation level
B1
Blower & Fan current is below the

minimum operating level. Fan may
not be drawing enough power.
Brewer current is over safety level
M9
Brewer current has exceeded the

maximum operating level.
Brewer current is under minimum

operation level
M9
Brewer current is below the

minimum operating level.
Brewer Inversion
Brewer is going in the wrong

direction.
or
M9
Wiper is going in the wrong
direction (detected by the activation
of the wrong switch).
Brewer Not Counting
M9
The brewer quadrature encoder is

not returning any count.
Brewer Over Current

Standby
A brewer sequence was started

while the brewer was not initialized.
The brewer current was over the
M9
configured stand by operation level.
Brewer Safety Fault
M9
Brewer Timeout
Brewer motion is timed out: brewer

is moving too slow, and unable to
M9
reach required position in the
allotted period of time.
Brewer Unexpected Item

Received
A brewer sequence step was

M9 received while a wiper sequence
was already in progress.
Coffee Dispensers current is close to

critical level
M6, Coffee Dispenser current is close to

M7 maximum operating level.
Coffee Dispensers current is close to

M6, Coffee Dispenser current is close to

M7 minimum operating level.
Brewer Not Initialized
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M9
The IC of the brewer driver is in

fault.
Action(s) Required
1 - Check the wiring and connections
for the powder system blower.
2 - Clean any accumulation from the
blower.
3 - If message persists, replace the
powder system blower.
1 - Check wiring and connections for
the powder system blower.
powder system blower.
1 - The brewer may be seized or
jammed.
2 - The brewer motor may need to
be replaced.
to the brewer motor.
be replaced.
to the wiper motor switches.
3 - One, or both, of the wiper motor
switches needs to be replaced.
1 - Clear the message.
2 - Reboot the machine.
brewer motor.
1 - Reboot the machine to initialize
the brewer.
brewer motor.
be replaced.
brewer motor.
1 - The coffee dispenser may be
jammed.
2 - The coffee dispenser motor may
be seized.
coffee dispenser motor.
to the coffee dispenser motor.
2 - The coffee dispenser may not be
engaged with the dispenser motor.
3 - The coffee dispenser motor
coupling may need to be replaced.
Eccellenza Touch
Message Displayed
Code
Coffee Dispensers current is over

safety level
M6,
M7
Coffee Dispensers current is under

M6,
M7
Coffee Dispensers Over Current

Standby
Z99
Coffee Grinder Over Current Standby
G1
CUP LIGHT LED #1 is not detected/

CUP LIGHT LED #2 is not detected
Grinder Fuse Fault

Grinder Sensor Error
Grinder's current is close to critical

level
Grinder's current is close to minimum

operation level
Grinder's current is over safety level
Grinder's current is under minimum

operation level
Action(s) Required
1 - Check to see if the coffee
Coffee dispenser motor current has dispenser motor is jammed.
exceeded the maximum operating
level.
to the coffee dispenser motor.
2 - The coffee dispenser may not be
Coffee dispenser motor current is
engaged with the dispenser motor.
below the minimum operating level. 3 - The coffee dispenser motor
The coffee dispensers current sum
was over the configured stand by
operation level.
The grinder current was over the
stand by operation level.
S1, S2 Cup Light LED #1 or #2 is shorted.
1 - Replace LED/harness.
1 - Check fan wiring and connection

to the control board.
2 - Clean any accumulation from fan.
Fan is not present or operating
K1
abnormally.
exhaust fan.
control board.
1 - This message resets
G1 Grinder fuse is in fault.
automatically after all critical errors
have been fixed.
G1 Grinder Current Sensor is out of range.
1 - Check to see if the grinder is
jammed (possibly a foreign object in
the grinder heads).
Grinder current is close to maximum
2 - Check the condition of the
G1 operating level. Grinder may be
grinder belt.
drawing too much power.
grinder.
Grinder current is close to minimum 1 - Reboot the machine.
G1 operating level. Grinder may not be 2 - If message persists, replace the
drawing enough power.
grinder.
1 - Check to see if the grinder is
jammed (possibly a foreign object in
the grinder heads).
Grinder current has exceeded the
G1
grinder belt.
grinder.
grinder belt.
Grinder current is below the
G1
to the grinder.
3 - The grinder may need to be
replaced.
Fan is not present or has abnormal

operation
Condition
79
Operation Manual
Message Displayed
Heater's current is close to critical

level
Heater's current is close to minimum

operation level
Heater's current is over safety level
Heater's current is under minimum

operation level
Impossible temperature (greater than
over heat or below 0)
LED in Waste Bin detector has a fault
Machine Fan Blower Over Current
Standby
Machine No Cup Light 1 Short /
Machine No Cup Light 2 Short
Code
Action(s) Required
1 - Inspect wiring and connections
to the heater relay and heater
Heater current is close to maximum
element.
H1 operating level. Heater may be
2 - Heater element may be drawing
drawing too much power.
too much power. If message
persists, replace the heater element.
Heater current is close to minimum 1 - Reboot the machine.
H1 operating level. Heater may not be 2 - If message persists, replace the
drawing enough power.
heater element.
1 - Inspect wiring and connections
to the heater relay and heater
element.
Heater current has exceeded the
H1
2 - Heater element may need to be
replaced.
3 - Heater relay may need to be
replaced.
1 - Check wiring and connections to
the heater relay.
Heater current is below the
H1
the heater element.
3 - Replace heater element.
1 - Inaccurate temperature reading T1 Invalid temperature being reported.
replace the temperature probe.
The IR LED of the waste bin sensor
D2 voltage is over the configured
maximum operation level.
waste bin presence sensor.
The fan or blower current sum was
Z99 over the configured stand by
operation level
S1, S2 Cup Light LED #1 or #2 is shorted.
Powder Dispensers current is close to

critical level
M1,
M2,
M3
Powder Dispensers current is close to

M1,
M2,
M3
Powder Dispensers current is over

safety level
M1,
M2,
M3
80
Condition
1 - Replace LED/harness.
1 - The powder product in the

dispenser may be packed or
compressed. Empty the powder
dispenser.
Powder Dispenser current is close to
2 - The powder dispenser may be
maximum operating level. Powder
jammed.
motor may be drawing too much
3 - The powder dispenser motor
power.
may be seized. Try to unseize the
motor.
powder dispenser motor.
to the powder dispenser motor.
2 - The powder dispenser may not
Powder Dispenser current is close to
be engaged properly with the
minimum operating level. Powder
motor may not be drawing enough
3 - The powder dispenser motor
power.
1 - The powder in the dispenser may
be packed or compressed. Empty
the powder dispenser.
Powder Dispenser current has
2 - Powder dispenser may be jammed.
exceeded the maximum operating
3 - The powder dispenser motor may
level.
be seized. Try to free the motor.
powder dispenser motor
Eccellenza Touch
Message Displayed
Code
Powder Dispensers current is under

M1,
Powder Dispenser current is below
M2,
the minimum operating level.
M3
Powder Dispensers Over Current

StandBy
Powder Whippers Over Current
StandBy
The water level is reaching the

safety level probes
Valves & Relay current is under

Water Tank Coil Valves
Over Current StandBy
Water Tank Default
Critical Min Temp
Water Tank Default Fill
Heating Time
Water Tank Detectors
Power Failure
Water Tank Heater
Over Current StandBy
Water Tank Heating
Timeout
Water Tank Heating Probe
Error
Water Tank Level Error
Water Tank Temperature
Probe Short
Water Tank Temperature
Probe Not Present
The powder dispensers current sum

Z99 was over the configured stand by
operation level.
Powder whippers current sum was
Z99 over the configured stand by
operation level
Action(s) Required
to the powder dispenser motor.
1 - If this occurs during initial

heating, it may be due to water
expansion. Empty some water from
The water tank has overfilled and
tank.
L5 the water level is reaching the safety
2 - The machine may have been
level probe.
moved causing tank to overfill.
Empty some water from tank.
3 - Level probes require cleaning.
Valves & Relay current has exceeded 2 - If message persists, the inlet
V1-V6
the maximum operating level.
valve or one of the outlet valves
may need to be replaced.
Valves & Relay current is below the inlet and outlet valves.
V1-V6
3 - If message persists, the inlet
valve or one of the outlet valves
may need to be replaced.
Valve(s) current has exceeded the
1 - Clears automatically. If not,
Z99
configured stand by operation level. reboot the machine.
Water temperature went below the
H1 configured minimum critical
temperature (Default 0 C).
Inlet valve and heater were both
H1 activated for a period of time longer
than the configured timeout.
Fault signal triggered due to a failure
Z99 of the level probes and overflow
detector power supply.
control board.
Heater current has exceeded the
1 - Clears automatically. If not,
Z99
configured stand by operation level. reboot the machine.
Reaching the water set point
(Default 95 C) took longer than the 2 - Reboot the machine.
H1
maximum configured heating
timeout (Default: 30 min.)
heater element.
Heater bad connection count has
H1
exceeded the configured limit.
Safety level probe is detected while
L4
the level probes.
the normal level probe is not.
2 - Clean level probes.
1 - Check the wiring and connection
to the temperature probe.
T1 Temperature probe is shorted
2 - Replace the temperature probe.
1 - Check the wiring and connection
to the temperature probe.
T1 Temp probe is open.
2 - Replace the temperature probe.
Valves & Relay current is over

safety level.
Condition
81
Operation Manual
Message Displayed
Action(s) Required
heater relay, heater element and
control board.
2 - Heater relay may need to be
Water temperature is not rising while
Water temperature is not increasing
replaced.
T1
while in heating mode.
heating
3 - Heater element may need to be
replaced.
4 - Control board may need to be
replaced.
1- Heater relay may need to be
Water temperature is over the
Water temperature has exceeded
replaced.
H1
maximum level
configured temperature setting.
2 - Control board may need to be
replaced.
M4,
Whippers current is close to critical
Powder Whipper current is close to 1 - If message persists, replace the
M5,
level
faulty whipper motor.
M11
M4,
Whippers current is close to minimum
Powder Whipper current is close to 1 - If message persists, replace the
M5,
operation level
M11
M4, Powder Whipper current has
Whippers current is over safety level M5, exceeded the maximum operating
M11 level.
M4,
Whippers current is under minimum
Powder Whipper current is below
to the whipper motor.
M5,
the minimum operating level.
operation level
M11
1 - The wiper may be jammed or
The wiper motor current was over
binding.
Wiper current is over safety level
M10 the configured maximum operation
2 - The wiper motor may need to be
level.
replaced.
1 - The wiper may be missing or
The wiper motor current was under improperly installed.
Wiper current is under minimum
M10 the configured minimum operation 2 - Check wiper motor connections.
operation level
level.
replaced
The wiper limit switches are
1 - Reverse the wiring connections
Wiper Inversion
M10
inverted.
to the wiper switches.
A wiper sequence was started while
3 - If message persists, check wiper
Wiper Not Initialized
M10 the wiper was not initialized
motor switches and connections.
(homed).
4 - If message persists, a wiper
motor switch needs to be replaced.
Wiper Over Current
The wiper current was over the
M10
Standby
configured stand by operation level. 2 - Reboot the machine.
The IC of the wiper driver is in fault
Wiper Safety Fault
M10
2 - If message persists, the control
mode.
board may need to be replaced.
1 - The wiper may be jammed or
Wiper motion is timed out: brewer
binding.
is moving too slow (or stopped),
Wiper Timeout
M10
2 - Check wiper motor connections.
unable to reach required position in
the allotted period of time.
replaced.
A wiper sequence step was received
Wiper Unexpected Item
M10 while a wiper sequence was already
Received
in progress.
82
Code
Condition
Eccellenza Touch
E C T I O N
Updating Firmware
Firmware updates may be released periodically for the Eccellenza Touch. These updates may
consist of fixes, new options and features, customizations, etc. This section guides you through
the simple process of updating your equipment to the latest firmware.
Load the latest firmware files onto an empty USB flash drive (minimum 1GB).
2.
Remove the waste bin.
3.
Remove the plug from the USB connector and insert your USB flash drive into it. Make
sure to push the USB flash drive into the USB connector as far as it can go.
4.
Reboot the machine using the main power switch.
5.
The updating process is automated and requires no user input. The screen reverts to
command-style prompts that provide progress information on the update.
Section 6 - Updating Firmware
1.
83
Section 6 - Updating Firmware
Operation Manual
6.
Once the update is complete (after 5-10 minutes), you are prompted to remove the
USB flash drive to reboot the machine.
7.
Remove the flash drive and the Eccellenza Touch will reboot itself twice. While it is
rebooting, re-install the plug onto the USB connector and re-install the waste bin.
8.
It is possible that an error may be displayed on the screen. If this is the case, simply
clear the error.
Updating the Eccellenza Touch firmware will not overwrite or change any
existing settings or customizations you may have made in the programming.
These settings will be maintained.
84

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July 15, 2015

VKI Publication #100308-003

VKI Publication #100308-003

Selecting and Dispensing a Beverage ............................................................................................................................... 14

Filling the Coffee Bean Dispensers ......................................................................................................................15

Filling the Powder Dispensers .............................................................................................................................17

Setting up the Equipment .................................................................................................................................. 9

Clearing Error and Reminder Messages ..............................................................................................................19

VKI Publication #100308-003

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Maintenance Menu .......................................................................................................................................................... 31

Regional Settings ................................................................................................................................................33

General Settings ..................................................................................................................................................35

VKI Publication #100308-003

Indicates a potential safety risk, or a risk of damage to equipment and/or its

Indicates important information that must be understood before proceeding.

Indicates an important note or useful tip.

VKI Publication #100308-003

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Section 1 - Safety Information & Equipment Specifications

Safety Information & Equipment Specifications

Important Safeguards and Precautions

Section 1 - Safety Information & Equipment Specifications

VKI Publication #100308-003

VKI Publication #100308-003

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Section 1 - Safety Information & Equipment Specifications

Use only original equipment manufacturer replacement parts. Unapproved

Section 1 - Safety Information & Equipment Specifications

120 Volts AC @ 60hz (120 Volt Model)

1000 grams (2.25 lbs) with partition at center

28.0" (71 cm)

34.5" (88 cm)

VKI Publication #100308-003

Setting up the Equipment

Remove the two foam supports (C).

VKI Publication #100308-003

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Section 2 - Setting Up the Equipment

Section 2 - Setting Up the Equipment

VKI Publication #100308-003

Equipment Overview - Exterior

Equipment Overview - Interior

Section 2 - Setting Up the Equipment

VKI Publication #100308-003

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Section 2 - Setting Up the Equipment

This equipment must be installed on a dedicated 15 amp outlet. Do not

Accessibility to shut-off valve(s) must be provided and explained to customer

VKI Publication #100308-003

Section 2 - Setting Up the Equipment

Starting the Equipment

VKI Publication #100308-003

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The Touch Screen

Section 2 - Setting Up the Equipment

Language Selection (secondary) - can be set for French or Spanish

Selecting and Dispensing a Beverage

Press the 'Start' button to begin the brewing or dispensing cycle.

Remove your cup or mug and enjoy your delicious beverage!