GENPACT

Careers
Overview
At Genpact, its all about realizing your true potential!
Our focus is clear to help our employees learn new skills & capabilities, which propel their
growth in the organization and achieve personal and professional success. This helps them and
Genpact generate impact for our clients.
To facilitate this development, we offer world-class training programs, exposure to different
geographies and a learning-oriented culture that cuts across levels. Its not unusual to see even
senior management immersed deep into 3-4 day long training programs to brush up on existing
skills or acquire new ones.
Our culture reflects the entrepreneurial spirit of our company, visible in our hunger for success
and passion for our people. Employees take pride in the impact they generate for their client, the
camaraderie they share with their colleagues and the commitment they have towards the highest
standards of excellence and integrity.
Work Culture
Genpact has created a culture that emphasizes customer centricity, teamwork, and continuous
process improvement. Our culture is expressed in the Values that embody our core ideology and
defines who we are. Our Values are based on the foundation of unyielding integrity and act as a
compass to guide our thoughts and actions.
The Genpact Values

We Succeed When Our Customers Succeed

We Grow When Our People Grow

Teams Work, Boundaries Dont

Energy and Focus Transform Challenges into Opportunities

Outstanding Execution Delivers Impact

Innovation Keeps Us Ahead of the Curve

Being an Employer of Choice

Genpact is a people-oriented company, and we truly believe that happy and energized
employees are the key to our success. We are committed to attracting and retaining talent and
follow global best practices to ensure that they build fruitful and rewarding careers with us. We
strive to create a vibrant and open work environment that is employee-friendly and socially
responsible. We offer a global work culture that provides opportunities for constant learning and
growth, based on our culture of performance and meritocracy.
From world-class training programs to learning opportunities for building competencies, we

encourage and empower our people to acquire new skills and achieve higher education,
matching their professional and personal aspirations. We also make significant investments in
creating a safe and secure work environment for our employees starting with a strict policy for
Environment, Health, and Safety.
Rewarding is intrinsic to our nature, and we ensure that excellence never goes unrecognized. We
believe that rewards provide recognition and motivation to high performers to continue with their
winning ways, while also raising the bar higher for mediocre performers to perform better. We
have a formal online rewards system that enables managers to instantly reward deserving
employees.
A Culture of Transparency
Genpact believes that open, transparent, and frequent communication with employees about
good and bad news fosters trust and goes a long way in building employee loyalty. We leverage
technology as well as the power of face-to-face interaction using multiple channels such as town
halls, web chats, employee intranet, one-on-one meetings, among others, to regularly connect
and communicate with employees.
Empowering employees to voice their ideas, concerns, and feedback is a key part of keeping
them happy. A key channel for garnering feedback is the Employee Satisfaction Surveythe
results of which are driven with rigor and passion throughout the company.
A Culture of Giving
Caring@Genpact is our global Corporate Social Responsibilities (CSR) initiative. It involves us as
individuals as well as our company-wide efforts. Our guiding principles are:

Embed social and environmental code of conduct into our core operations and functions

Leverage our differentiating skills and competencies

Design and implement sustainable and scalable solutions

We focus on socially relevant areas that complement our business model and
skills/competencies and systematically apply our distinctive strengths to maximize social and
environmental value. Toward this goal, we have designed a number of global platforms and
programs to make giving a way of life at Genpact and empower us to build stronger communities,
where we live and work.
People
Genpact believes in the power of human capital to positively transform companies and works to
attract, develop, and retain the best employees in our industry. We have one of the lowest
employee attrition rates in our industry, and the passion and commitment of our people have
helped us expand our client relationships.
Best-in-Class Workforce
We have more than 64,000+ employees including more than 14350+ employees with Six Sigma
green-belt training and 690+ employees with Six Sigma black-belt training, as well as more than
36850+ Lean trained employees. This large number of employees with Six Sigma and Lean

training helps infuse our organization with a disciplined, analytical approach to everything we do.
Learn more about education programs and career development within Genpact in the Career
Development section.
Diversity and Inclusion
Our global presence includes diverse cultures and nationalities. Genpact is committed to
complying, in letter and spirit, with all applicable laws driving the objective of diversity and equal
opportunity. We adhere to the proposition that every business decision will be made without
regard to race, creed, color, gender, ethnicity, age, religion, national origin, ancestry, citizenship,
marital status, sexual orientation, physical or mental disability, medical condition, veteran status,
or any other characteristic protected from discrimination.
Women @ Genpact
Gender diversity is a key focus area in the organization as we believe it makes strong business
sense. Approximately 38% of Genpacts global headcount constitutes women, but we are
committed to increasing it at the leadership levels, too.
To promote this, we have instituted a number of initiatives, including a global affinity group for
womenGenpact Womens International Network (GenWIN)whose mission is to foster the
professional development of our women workforce as well as a Sponsorship programmethat
pairs high-potential middle-management women with experienced leaders in the company to
assist and guide them on various professional fronts.
Career Development
Genpact is committed to enhancing the skills and competencies as well as personal growth and
development of its employees. We provide our people with multiple opportunities to enroll in
world-class leadership development programs and encourage cross-functional movement to gain
meaningful experience and exposure. Performance management is a critical area for Genpact,
and we invest in planning each employees career and aligning his or her goals with larger
organizational goals. When every goal an employee is appraised on is linked to a bigger
organizational goal, accountability and ownership are driven on the job every single day.
Training and Development
It is important to equip our employees with the right tools and skills to facilitate continuous
improvement and to help them build domain expertise. Genpact has created a robust training
mechanism and has more than 5,000 learning modules, world-class training facilities, some of
the best trainers in the business, and strategic partnerships to further bolster our training
mechanism.
Learn While You Earn
Our Education@Work program provides employees the option to learn while they earn with
professional courses from globally recognized as well as premier educational institutions and get
certified in their specific work areas. There is a clear demarcation between generic courses and
domain expertise courses in these programs. Classes are held within the office premises and are
organized around employee work schedules.

Leadership Development
Leadership development is a key priority on our people agenda. We believe that with the right
platform and encouragement, high-potential employees can be groomed into influential leaders
who will lead us to success in the future.
Our Leadership Curriculum includes several development programs designed to broaden
leadership skills and business acumen. These are focused on developing middle managers for
leadership roles through an 18-month structured program and help cultivate operational and
technical depth in our employees and include job rotations across businesses, functions, and
regions, as well as classroom training and senior leadership interactions.
We also offer executive education programs for employees, focused on strategy, customer focus,
leadership, talent management, execution, finance, and commercial skills.
Each program is a critical part of our investment in our people to bring out their best. This
provides the foundation for building our leadership gene pool.