Infosys Oracle Cloud Offerings:

1.
2.
3.
4.
5.
6.

Infosys Oracle Sales Cloud Fusion CRM

Infosys Oracle HCM Cloud- Fusion HCM and Taleo
Infosys Oracle Service Cloud leveraging RightNow
Infosys Marketing Cloud using Eloqua
Infosys Oracle Social Cloud
Infosys Oracle ERP Cloud

1. Infosys Oracle Sales Cloud

Name for your service listing: Infosys Oracle Sales Cloud Offering (Fusion CRM)
Short one line description of your offering: Oracle Sales Cloud adoption using Infosys Tools,
Methodologies & Expertise
Enter a short summary for your Service Listing (text only), 320 character limit:
Infosys provides clients a gamut of services for Oracle Sales cloud adoption, from readiness
Assessment to Implementation. Our experience gained from Co-Development with Oracle on
Oracle Sales Cloud coupled with successful Global business transformation programs, helps our
customers in implementing Oracle Sales Cloud in a predictable manner.

Readiness assessment Utilizing Infosys 4E methodology

Infosys Oracle Sales Cloud Fixed Price & Scope Solution - Utilizing Infosys Rapid
Start Methodology

Enter a detailed description for your Service Listing

Readiness assessment Utilizing Infosys 4E methodology
This methodology has been designed to address issues related to the adoption of Oracle Sales
Cloud and formulate the most relevant adoption strategies for enterprises.

Features and benefits

Addresses common customer queries about Why, What, When, and How to move to
Oracle Sales Cloud
Articulates business benefits for adoption
Developed by seasoned practitioners with cross-experience on the Oracle Sales Cloud
suite and Oracle's existing application lines
Relevant checkpoints to make decisions at various phases of the methodology

Infosys Oracle Sales Cloud Fixed Price Solution - Utilizing Infosys Rapid Start
Methodology
Our Fixed Price service Offerings follow a rapid implementation approach spanning across 12 to
24 weeks for a standard out of the box implementation of Oracle Sales Cloud. This Offering
helps to deliver tangible business outcomes, solve critical business and IT problems and helps
enterprises transform their business processes.
Infosys Oracle Sales Cloud Fixed price offering, provides the following options to customers:

Option 1: Sales (Lead to Opportunity Management process)

o Lead & Opportunity Management
o Forecasting, Competitor and Reference Management
o Customer Center
o Territory Management
o Sales Collaboration enabled through Oracle Social Network Integration
o Additional Offerings

o Mobile Sales, Sales Desktop, Oracle TAP

o Sales Campaigns, Quota Management
o Customer Data Management (Duplicate Identification & Resolution )

Option 2: Incentive Compensation

o Incentive Planning & Collection
o Incentive Calculation
o Incentive Dispute Management
o Additional Offerings
o Territory Management
o Quota Management

Option 3: Territory Management

o Territory Management
o Customer Center

Distinguishing Features:
This solution is fixed price for fixed scope and fixed time and also has predictable
pricing for additional scope
Proven Tools and templates which enable bringing the industry best practices to our
customers solution
Number of Trained Professionals:
Oracle Sales Cloud Consultants:

500+ Sales and Presales specialists certified on Oracle Sales Cloud

80+ Oracle Sales Cloud Certified Implementation Specialists with more planned each
quarter
First to achieve Advanced Specialization in Oracle Sales Cloud

CASE STUDIES, CUSTOMIZATION GUIDES, DATA SHEETS, LISTING

SCREENSHOT, SUPPORT LINK, WEBINARS, or WHITEPAPERS.
Case Studies
1. Proof Of Concept of Oracle Sales-Customer Data Management Solution
for a Global Information service Company Customer Speak
Point of View: Infosys Blogs

Rejuvenate your CRM Function with Oracle Fusion Customer Relationship

Management

Oracle Sales Cloud

Improvise the way you incentivize with Oracle Fusion Incentive Compensation

Streamline Territory Management Process using Oracle Fusion Territory Management

Effective Sales Planning with Oracle Fusion Sales Planning Solution

Sick and tired of allocating quotas? Switch to Oracle Fusion CRM Quota Management

White Papers:
Reduce Cost and Increase Sales with Oracle Fusion Sales Planning
Data Sheets

Oracle Fusion Applications practice

Infosys offerings in Oracle Fusion Application on Cloud (SaaS Offerings).

2. Infosys Oracle HCM Cloud

Name for your service listing: Infosys Oracle HCM Cloud (Fusion HCM and Taleo)
Short one line description of your offering: Oracle Talent Cloud Assess, Architect and
Adopt with Infosys.
Enter a short summary for your Service Listing (text only), 320 character limit:
Infosys with its Strong HCM competency, Robust Methodology and vast package
implementation experience offer End-End HCM Solution, starting from

Assessing the current landscape and providing HCM Roadmap

Architecting the most efficient and stable HCM business processes

Enabling the users to Adopt and maintain the HCM system

Enter a detailed description for your Service Listing

Infosys has more than 2100 HCM Consultants with Domain, Industry and Package knowledge in
Core HR, Compensation, Social Network, Talent Management, Recruitment and Learning.
Infosys has completed more 250+ HCM engagements across the globe, including Fortune 500
clients and offers Complete HCM Oracle On-Premise and Cloud Solutions.
Infosys leverages its global expertise of working with clients across industries to help
organizations in evaluating and adopting cloud HCM solutions which enables organizations to
help their talent to collaborate and learn faster. In this journey, Infosys offers end-to-end services
- strategy, roadmap guidance, talent process transformation, consulting, pre-packaged best-ofbreed solutions and technology services, based on Oracle.
Infosys leverage Oracle Certified Rapid Start Methodology to implement Oracle HCM cloud
products faster and efficient. Infosys also offers a pre-defined and complete integrated Solution
for the clients adopting Oracle Cloud co-existing with the On Premise HCM Solution.
Infosys provides Innovative and Flexible Service offerings in HCM Cloud
Services

Service
Recommended Clients
Benefits
Offerings
Health Existing
HCM
cloud Adopt
Assessment HCM
Industry
best
Check
Customers,
seeking
to
practices to eliminate pain
improve
their
current
points
Business Processes
Maximize ROI on cloud
investment
HCM Roadmap
Clients Embarking on short Roadmap to help realize
term and Long term HCM
the HCM vision
Roadmap
utilize
of
the
Best
Technology at the right
time
Basic
Client
with
in-house Low Implementation cost
Architect
Capabilities to implement Support on key decision
HCM Cloud solution
making aspects.
Standard
Regular
Level
client Low
medium
involvement with needImplementation cost
based
Infosys
Onsite Complex Implementation
Support and a limited preactivities can be scoped to
defined scope.
Infosys
Premium
Client
preferring
low Onsite
resource
hand
involvement from their side
holding clients
and expecting a Dedicated Complete Project delivery

Tailored to Fit

Adopt

onsite and offshore project

team with extensive predefined scope.
Clients
requiring
fullfledged
contextualized
services for Complex and/or
Large projects.

Flexi Pay by Client with low/uncertain

Use
support requirement to
purchase blocks of services

Standard

Client
preferring
Conventional models of
TnM, Fixed Price or Ticket
based

can be scoped to Infosys

Very Low involvement

from client side
to
End
HCM
End
Transformation
service
from Infosys
Drastic
reduction
in

resource idling cost

Flexible option to ramp up
during the key business
milestones.
resources
Dedicated
supporting the production
system
Better control on resources

Number of Trained Professionals:

Oracle HCM Cloud Consultants:

700+ Sales and Presales specialists certified on Fusion HCM

50+ Fusion HCM Certified Implementation Specialists with more planned each
quarter
150+ Oracle Taleo certified Sales and Presales specialists
40+ Projected Taleo Certified Implementation Specialists by this year-end
First partner to achieve Fusion HCM Specialization
First to achieve Advanced Specialization in Fusion HCM, CRM, Financials

Business Process Consultants

200+ Recruitment and Transition subject matter experts

100+ Learning subject matter experts
250+ Talent Management subject matter experts
150+ Compensation subject matter experts.
500+ Integration and Conversion Consultants

Supporting Links
Worlds First File Based Loader (FBL) Implementation
Global HCM Implementation @ Weatherford
OPN Partner cast
Infosys Co-Existence Offering for Oracle Fusion Talent Mgmt.
OOW 13 Showcase : Talent Management Live in Record Time: An Oracle Fusion
SaaS Success Story [CON3476]

4. Infosys Oracle ERP Cloud

Leading enterprises are seeking ways of leveraging cloud technology to develop strategic
advantage and optimize organizational success. They are looking for a new platform
which will give them an opportunity to make a sea change in productivity while riding on
to the wave of critical cost effective growth initiatives.
Infosys offerings in Oracle Fusion Applications on cloud are fixed scope and price
offerings that empower clients to take on a more inclusive strategic role in todays world
of business and economic uncertainties. Infosys is focused on delivering measurable
business value to its clients through proven best-practices, approach and change levers to
efficiently run small or large portion of their business.
Infosys has a complete offerings portfolio for ERP financials across all industries
spanning across various critical business cycles. Our service offerings follow rapid
implementation approach spanning across 12 to 24 weeks for a standard out-of-the-box
implementation to deliver tangible business outcomes, solve critical problems and help
enterprises transform their businesses.

Mature Service Offerings for Oracle Fusion Financials

Option 1 : General Ledger, Receivables
Option 2: General Ledger, Payables, Payments
Option 3: General Ledger, Receivables,Payables, Payments
Additional Offering : Assets, Automated Invoice Processing, Expenses, Tax, Financial
Reporting Center, Cash Management, Advanced Collections, Sub Ledger Accounting

3. Infosys Service Cloud on RightNow

Name for your service listing: Oracle RightNow CX Cloud Service
Short one line description of your offering:
Oracle RightNow CX Reactive, Proactive and progressive - Customer Experience Management
with Infosys!!!
Enter a short summary for your Service Listing (text only), 320 character limit:
Todays organizations are facing increasing challenges in addressing high service level
expectations from customers. Infosys with its Strong Customer experience management
competency, Robust Methodology and vast package implementation experience offer End to End
CXM Solution.

Enter a detailed description for your Service Listing

Infosys has more than 50 Oracle RightNow Functional & Technical Consultants with Domain,
Industry and Package knowledge in Oracle RightNow CX across customer experience
management.
Infosys leverages its global expertise of working with clients across industries to help
organizations in evaluating and adopting cloud based CXM solutions which enables
organizations to deliver exceptional customer experiences across the web, social networks and
contact centers. Infosys strong expertise in Oracle RightNow CX:

Provides a complete online customer experience solution for resolution of issues from
any device.
Manages customer interactions across the Social Web facilitating knowledge sharing,
issue resolution and gathering feedback.

Enabling an efficient call center, delivers end-to-end management of the customer

journey through unified information and knowledge availability.

Enhances the customer experience with proactive, highly personalized communications

informed by integrated analytics.

In this journey of serving customers and accomplishing high standards in customers experience,
Infosys offers end-to-end services - strategy, roadmap guidance, consulting, pre-packaged bestof-breed solutions and technology services, based on Oracle.
Infosys leverages Oracle Certified RapidStart based SaaS implementation model which delivers
immediate value, along with a foundation for rapid implementation of future releases and new
capabilities
Infosys provides an in depth case study and analysis on Service Management which helps its
customers in analyzing the customer experience Strategic Focus Area, Trend, Value Proposition
and Opportunity Cost related to the service management field:

Infosys Service Cloud

Offering Focus Areas

Strategic objectives

Personalized
Multi Consistence experience across
channels
Channel Experience
Channel usage rates changing

Value Proposition

Consistent customer
service across
communication channels

 Completeness of Experience
Agile Multi Channel
Service

Agile Service ability to migrate Healthy customer

interaction from one channel to
relationships
another to complete service
Load balancing
between channels
Provide contextual knowledge
based on channel, location, other
parameters
Have no communication gaps
across channels

Social Network
Integration

Increase in usage of social

networks to share the brand
experience
CRM integration with social
networks for faster resolution of
complaints
Improve customer experience by
taking customer feedback

Strengthening customer
feedback management
Integrating with
customer communities
as a natural escalation
point to a service
channel

Mobile solutions

Preferred mode of communication

Offers convenient
customer touch point
Increase in Customer
Self Service
Reduction in inbound
calls

Proactive Outbound
Communication

Closed loop communication with

customer

Increase in Customer
base
Increase in cross selling
and upselling
opportunities

Knowledge
Management

Increase in usage of web self

service

Reduction in cost of
operation
Delivering contextual,
personalized self
service

Analytics

Increase in usage of analytics to

derive insights into customer
behavior

360 degree view of

customer
Historical analysis of
customer complaints
Personalize customer
interactions

Number of Trained Professionals (Competency):

Oracle RightNow CX Cloud Service consultants:

80+ Sales and Presales specialists certified on Oracle RightNow

Business Process Consultants

600+ Service Management subject matter experts

800+ CRM subject matter experts
340 trained and certified technical and functional consultants
Large Community of Practice
80 person Hour Infosys Training Academy
Oracle RightNow Training Labs
Ready Made Questionnaire
Use Cases and Application UI Design
12 Pre Built use cases
6 prebuilt integration capabilities

5. Eloqua Marketing Cloud

Name for your service listing: Infosys Oracle Marketing Cloud on Eloqua
Short one line description of your offering: Delivering exceptional customer experiences with
modern marketing platform on the cloud
Enter a short summary for your Service Listing (text only), 320 character limit:
Infosys enterprise marketing solutions delivered via Eloqua enables our clients to develop
practical, outcome-based solutions that meet the ever-growing and changing needs of the global
economy. Some of the salient features of these solutions include but are not restricted to:

Focus on Measurable Value

Persona based Design

CRP led Implementation


Near Zero customizations

Enabling clients for deployments

Enter a detailed description for your Service Listing

Infosys has a large scale and successful business in developing, deploying and maintaining
enterprise marketing solutions with more than 2000 Consultants with Domain, Industry and
Package knowledge in core CRM (Marketing, Sales and Service) functions. Infosys has
completed more than 900 CRM engagements across the globe, including Fortune 500 clients..
We are a global leader in the implementation of Oracle technology based marketing solutions
and recognized consistently by analyst and rating agencies as among the top 3 in the world. We
have considerable experience with the Oracle CX Marketing Suite: Eloqua as well as
deployment and management of solutions across public and private cloud environments.
Some of the capabilities that Infosys brings to the table & is uniquely positioned to deliver as a
systems integrator of cloud based marketing solutions are illustrated below:

Wealth of experience in system integration of Oracle solutions including Eloqua & the
Fusion stack of products.

Understanding of key pain points across the marketing process cluster in multiple
industry domains.

Balancing client specific needs with product capability.

Experience with large global programs and their complexities such as:
o Deployment planning and execution
o Data analysis, cleansing, transformation, migration and reconciliation
o Integration architecture redefinition viz. management of dependencies with legacy
solutions that will be maintained alongside the new stack
o A deep understanding of the end-to-end testing cycle
o Transition to the client organization & comprehensive support for change
management processes
Infosys Eloqua Marketing Suite: Value Propositions for Key Strategic Focus Areas (SFAs)
Infosys Marketing Cloud
Strategic Objectives
Offering Focus Area
Learn more & more about the end
Know Your Customer
consumer. Customer Profiling is a
Data driven approach to key driver for marketing
communications. More than 50% of
understand who the
most valuable customers buying decisions are being
completed before engagement with
are & subsequently
sales teams/stores.
define how to deliver

Value Proposition
Identify the most valuable customers,
understand their preferences and learn
how their expectations can be met, and
better still, exceeded.

Employ persona based marketing

plans which deliver enduring
differentiation.

value to them.

Proactively address gaps in

scientific skills in the
organization. Once connected,
leverage effectively the power of
data driven decisions.
Understand the digital body
Automate Marketing
language and behavior of buyers &
Optimize organizational respond in real time with relevant
investments to automate content.
key marketing processes. Embrace the power of Mobile as a
Move beyond traditional key engagement platform.
approaches such as
email management only. Big data is important but smart data
is critical. Focus efforts on the
smart data points that are
actionable and can help improve
customer experience. Plan, design
& execute marketing campaigns
around smart data.
Deliver engaging content via a
Personalized &
balance of relevance & credibility
Ubiquitous Marketing
that add impetus & are closely
Communications
aligned to the brand to help
establish instant customer connect.
Embrace & deploy a
marketing strategy
Provide information that is
across both traditional
interactive & easy to consume.
& digital channels of
communication.
Utilize the growing power of peer
influence. Target key influencers
with content as well as incentive
which motivates them to share.

Encapsulation of buyer preferences

and attitudes essentially means
movement from product
feature/benefit focus to a customer
value focus.
Address consistent changes in
customer behavior & preferences as
also in marketing channels and
transform the wealth of available data
into actionable customer insights.
Capture, measure and respond to
customer information insights in a
systematic way to drive business
outcomes.
Allow customers to actively seek or
evaluate solutions/products online 24
X 7.
Lead organizational approach to allow
a surge in customer analytics
initiatives. Most C-level executives
have highlighted customer intelligence
as the most important contributor to
business success in the future.
Build content initiatives focused on
customer understanding and issues
that customers care about which can
be serviced/addressed.
Ensure content strategies deliver
shorter pieces of information that are
easily digested & thereby
comprehended.
Provide ability to deploy strong
shareable content which extends reach
across multiple touch points. Leverage
the power of product advocacy.

Infosys Eloqua Marketing Suite: Themes & Key Capabilities

#

Theme

Key Capabilities

Marketing Execution
(Campaigns)

1. Robust & comprehensive segmentation based on Digital Body

Language & customer Personas.
2. Easy design & deployment of multi stage campaigns.
3. High personalization quotient for all campaign communications
via tailored email & form templates.
4. Extend reach of campaigns via deployment across multiple
channels. Leverage Eloqua AppCloud.
5. Management of campaign responses.
Conversions: Deliver 1. Lead Scoring: Leverage automated lead qualification process to
Better Leads & Better
rank qualified sales leads based on response to a campaign &
Engagement
subsequent engagement.
2. Lead Assignment: Route leads to sales team based on criteria
elements of multiple business rules such as geography, industry,
product interest etc.
3. Lead Nurturing: Convert cold leads into prospects with relevant
and timely communication via re-designed follow up campaigns.
4. Sales Insights: Provide 360 degree view of a prospect to the sales
team based on a combination of all e-mail, web, search, form &
social activity. Leverage real time CRM system integration.
5. Build Trusted Relationships: Help project sales teams as trusted
advisors by delivering the right content with the right degree of
personalization.
Measuring
1. Campaign Analysis: Measure campaign performance across
Effectiveness of
multiple channels for e.g. view email engagement, click-through
Marketing
rates, bounce backs, conversion and abandonment.
2. Marketing & Sales Alignment: Synchronize marketing and lead
data with sales contact and pipeline information to provide
information on how marketing campaigns are influencing deals.
3. Website Traffic Mgmt.: Website analytics to uncover whos
coming to a Website and where theyre coming from.
4. Benchmarking: Evaluate performance on multiple metrics across
key categories against other marketers that have adopted
marketing automation capabilities as well as gain insights into
major trends and best practices.
5. Link to ROI: Closed-loop campaign reporting that connects
campaigns to the pipeline, revenue and ROI.

Trained and Certified Professionals:

Oracle Eloqua Consultants:

20+ Sales and Presales specialists certified on Oracle Eloqua

Business Process Consultants

200+ Marketing subject matter experts

400+ Digital Marketing subject matter experts

800+ CRM subject matter experts

6. Infosys Oracle Social Cloud

Name for your service listing: Infosys Oracle Social Cloud
Short one line description of your offering: Extending reach beyond marketers to the entire
organization with an Integrated Social Relationship Management Platform
Enter a short summary for your Service Listing (text only), 320 character limit:
Infosys has built its competency around Oracle Social Marketing (SM) and Oracle Social
Engagement and Monitoring (SEM).

Social Marketing helps to efficiently and effectively moderate content and respond to
fans.
Social Engagement and Monitoring enables brands to act on customer intent leveraging
existing business practices.

Enter a detailed description for your Service Listing

Infosys provides Innovative and Flexible Service offerings in SRM Cloud for enabling and
enhancing business processes by involving end-customers for the brands. A brief overview of
our services is listed below:

Business Process and Technical Integration between Social Media and CRM Packages
such as Siebel
Text processing algorithms and techniques such as classification, clustering, key phase
extraction and rule based extraction used to extract sentiments, identify buzzwords to rate
the content
Automated data mapping and integration between social profiles and CRM entities with
validations mechanisms to ensure data integrity and accuracy
History of social conversations maintained in CRM application for analysis and audit.

Services
Marketing

Engagement

Analysis

Service Offerings
Publisher

Benefits
Post to multiple social networks
Schedule and preview posts
In-News Feed wall apps
Community management and moderation
Tabs
Powerful social website manager
55+ out-of-the-box, drag & drop
applications
Geo-target tabs by country & language
Mobile Optimized
Analytics
Facebook, Twitter, Google+
Page-level and post-level metrics
Exportable data
User Management
Group users and social properties
Manage permissions and teams
Template management
Shop
Customizable social commerce application
Transaction within Facebook
Integration with Tabs product
Multi-Channel
Listen and take
Engagement
and
Automatically categorize Posts
Orchestration
Route across the Enterprise
Manage complex workflow
Drill drilldown on conversations
View complete audit trail
Publish to Twitter in any language
Track status
Key
Performance
Highly configurable dashboards
Indicator Dashboards
Using key performance indicators

Tracks trends, spikes and anomalies

Turns data (text and structured) into
actionable analytics
Targets relevant messages to consumers
Business decisions based on meaningful
consumer data

1) Client Testimonial Videos

Al Shirawi Oasis Investments (UAE) : http://www.infosys.com/Oracle/casestudies/Pages/oracle-fusion-financial-accounting.aspx

Dubai Chamber of Commerce: http://www.infosys.com/Oracle/casestudies/Pages/oracle-fusion-business-friendly.aspx

https://www.dubaichamber.com/news/dubai-chamber-becomes-the-first-in-theregion-to-deploy-oracle-fusion-applications

2) OPN: Infosys & Oracle Cloud Service implmentations

http://www.youtube.com/watch?v=yj2Dl6xbuIs

3) Sales Collaterals
Infosys Fusion Financials Fixed Price Offering:
https://solutions.oracle.com/scwar/sc/Solution/SCSP-PPEHWERR.html

Rapid start Implementation Approach spanning 12 to 24 weeks for standard OOB

implementation .
http://www.infosys.com/Oracle/Documents/oracle-fusion-application-cloud.pdf