USER MANUAL CANARA CREDIT CARD

Dear Sir,
Thank you for selecting the CANARA Credit Card issued by Canara Bank. The
credit card is designated to complement your lifestyle and is a symbol of
recognition and status across the globe.
The credit card comes packed with features, designed to suit to your life style and
taste. The CANARA Credit Card provides special features like Visa Emergency
Access Service to help you to handle emergencies.
Please read this guide carefully and keep it handy for reference. Should you
require any assistance, please do not hesitate to call our Toll Free Number 1800
425 2470.
Front:
1. Credit card number: This is your exclusive 16 digit credit card number.
Please indicate this in all correspondence with Canara Bank excluding
unsecured email to Canara Bank. Please write first six digits and last six
digits of your card number in unsecured mail correspondences. Let us
assume, your card number is 4862 9312 3456 7890. Write your card number
as "4862 93xx xx56 7890.
2. Your Name: Please check to see that your name is correctly embossed. In
case of incorrect embossing, call our BSNL toll free number, 1800 425 2470.
3. EMV compliant Chip : In case of Global/International Cards the card is
embedded with an EMV compliant Chip which holds vital encrypted data for
facilitating authorisation.
4. Valid from Expiry date: Your credit card is valid for the period (upto the
last day of the month of the year) indicated on your credit card.
5. The Visa / MasterCard logo: Any establishment displaying the Visa /
MasterCard logo accepts your card.
Reverse
6. Signature Panel:
For your protection please sign on the signature panel immediately using a nonerasable ball point pen (preferably in black ink)
7. Magnetic Strip: Important information pertaining to your credit card is
encoded on this strip. Protect your credit cad from exposure to direct
sunlight, magnetic and continuous magnetic fields (hand-bag clasps,
televisions, speakers and any other electronic appliances). Also prevent the
magnetic strip from being scratched.
8. The Visa / MasterCard hologram: Any establishment displaying the Visa /
Master Card hologram accepts your credit card .

Domestic and Global:

Canara Credit Cards are issued with variants which are enabled for domestic as
well as global usages. Domestic usage Cards are accepted all over India and its
transaction currency is INR.
Global Credit Cards have EMV compliant chip card embedded in the card. The Chip
contains vital data in encrypted format to facilitate authorisation. The Card
affords protection against skimming.
While Canara Credit Card with domestic usage is the default card, where the
cardholder does not request for issue of Global Card expressly, the Canara Credit
Card International is issued at the specific request of the Card holder.
Variants of Canara Credit Card:
Canara Credit Card Classic / Strandard
Canara Credit Card - Gold
Canara Credit - Corporate
Card Association:
Canara Credit Cards are issued in association with Visa / MasterCard,
internationally known Card Associations. Issue of Canara Credit Cards with these
associations provide more acceptability and dependability and have recognition all
over the world.
How to use your Canara Credit Card:
While using your CANARA Credit card to pay for purchase or services, present your
credit card against the bill. The establishment will prepare a sales slip.
1. Please verify the amount.
There is usually a provision for 'tips'
miscellaneous items. If required fill this section and bring down the total.
2. Sign in the space provided.
You may be presented and asked to sign on the sales slip of any Visa / MasterCard
member bank. While the formats may differ, the basic contents of these slips will
remain the same. The establishments will return your copy of the bill and the
sales slip for your record along with your credit card.
At times, merchant establishments may be required to 'refer' the purchase
transaction. This does not mean that the transaction has been 'declined' by Canara
Bank, but simply that the merchant is required to contact their bankers for
approval. In order to safeguard you in the event that your credit cad has been lost
or stolen your personal details may also be requested at this time. Please contact
Canara Bank, if your transaction is declined, without a valid reason given by the
merchant establishment.
How to avoid misuse of your Credit Card:

Based on experience as card issuer, we have developed the following 17 rules to

further significantly reduce your chance of being subjected to credit card fraud.
1.

Never keep your credit card loosely in your packets or bags.

2.

Always keep your credit card in the same place within your wallet/purse so
that you notice immediately if it is missing.

3.

Never leave your credit card unattended.

4.
5.

Always memorise your PIN.

Never keep a copy of your PIN in your wallet/[purse and never write your PIN
number on your credit card.

6.

Never disclose your PIN to anyone not even to your family members.

7.

Never surrender your credit card to any one other than a merchant when
making a purchase. This includes people claiming to be representatives of
Canara Bank / Visa / MasterCard.

8.

Always ensure that the merchant processes the transaction on your credit
card in your presence and ensure they do not note down your credit card
number, swipe your credit card twice or fill out two charge slips. Never sign
an incomplete charge slip.

9.

Always take some time to verify that upon completion of the purchase the
credit card returned to you is yours.

10. Always call Canara Bank if you have any suspicion that your credit card has
been used fraudulently or lost or stolen.
11. Always keep a copy of your credit card details (credit card account number,
expiry date) and any relevant bank addresses / contact numbers in a safe
place other than your purse / wallet.
12. Always keep track of your credit card's billing statement date if your credit
card statement is not received on time and do not hesitate to contact the
Bank to ensure that it has been dispatched to your appropriate mailing
address.
13. Always notify the Bank, in writing, of any changes in your employment and /
or residential address and telephone / mobile numbers.
14. Never reveal your credit card number / expiry date / PIN number and your
personal details to any telephonic survey.
15. Never reveal your credit card number / expiry date / PIN number and your
personal details to any e-mail soliciting your personal information.

16. Never seek help from strangers in ATM, even if offered voluntarily, while
utilizing your credit card at ATM.
17. Never hand over the consignment containing your CANARA Credit Card once
delivered to you back to the delivery person for any reason.
CANARA Credit Card privileges:
Your Global credit Card is accepted at over 18 million establishments world wide
and over 1,00,000 establishments in India.
a) Free Credit period:
You can get upto 50 days free credit on purchases without any charges being levied
to your credit card account.
This is applicable provided your credit card outstanding, as shown on your
statement is settled in full by the due date.
b) Revolving payment facility:
You can buy now and just pay a minimum of 5% and settle the balance later at a
specified finance charge of 2.5% p.m. (30% p.a.). (Not applicable to Canara Credit
Card Corporate)
c) International ATM access: ( Applicable to cards enabled for Global Usage )
Cash advance:
You have access to cash round the clock at over 7,00,000 ATMs world wide. These
include Visa / MasterCard / Cirrus and all Canara Bank ATMs.
Cash withdrawal limit to cardholders, subject to Banks ATM cash withdrawal limit,
is as follows:

Cash
limit

CANARA
Credit Cards
(Visa Classic /
MasterCard
Standard)
withdrawal 50% of the
card limit.
Maximum
Rs.50,000 per
month

CANARA Credit Card

Corporate

CANARA Credit
Card Gold

Cash withdrawal limit is

up to 50% Credit Card
limit subject to
maximum of Rs.5 lakhs.

50% of the card

limit. Maximum of
Rs.50,000 per
month.
Per day limit
Rs.35,000.

For individual add-on

Card holders, the
maximum Cash
withdrawal limit is
Rs.25, 000 per month.

For add on Cardholders of Canara Credit Card Corporate, the cash limit is as
prescribed by their Company, subject to 50% of Main Canara Credit Card limit,
maximum of Rs.5 lakhs. The sum of total cash withdrawal shall not exceed the
Cash Withdrawal limit fixed for the Main Card.
Using the cash advance facility will attract a transaction fee (refer to the tariff
sheet).
To use the ATM facility you need to use your PIN which will be mailed to you by the
Bank.
Credit
cardholders
can
access
www.visa.com/pd/atm/main.html
&
www.mastercard.com/atm to get complete details on Visa and MasterCard / Cirrus
ATM locations in India and other countries worldwide.
d) Foreign Exchange entitlement: : ( Applicable to cards enabled for Global
Usage )
You can use your credit card for making payments towards expenses upto the
credit limit on the credit card, subject foreign exchange entitlement under Foreign
Exchange Management Act (FEMA), 1999.
e) Internet banking:
Reserve Bank of India has mandated second level authorization for the transactions
on the Internet. For this purpose, you need to register with Verified by Visa in
case of Visa Cards and MasterCard Secure in case of MasterCards.
Please visit canarabank.com and click the

if your card bears logo

of Visa or click the

if your card bears MasterCard logo. The
Registration process is simple. For every transaction on the Internet, you need to
give your registered password to authenticate the cardholder.
f) Interactive Voice Response System (IVRS) transactions :
Reserve Bank of India has mandated second factor authorisation for IVRS
transactions. Hence, it is necessary that the cardholder should obtain One Time
Password (OTP) from the Bank for each transaction. The cardholder should have
registered his mobile number. From his mobile he shall send an SMS to 5676798 as:
CANB<space><last four digits of Card Number>. Example CANB 4004. The
cardholder will receive an SMS from 5676798 mentioning the OTP number. This
OTP is valid for 4 hours and for one transaction only. Once the OTP is used, the
same OTP cannot be used for any other transactions.
While doing transactions on the IVRS, when the system asks for OTP, the number
received from 5676798 should be entered. If the number matches, then only the
transactions would be put through.
g) Credit Shield/Insurance cover against the risk of death due to accident:
The cardholders are covered against risk of death due to accident and air crash
free of cost. Upon accidental death, the cover will be first utilized to offset any

balance outstanding on the CANARA Credit Card. Any balance of the cover
remaining will then be paid to the credit cardholder's nominee.
h) Rewards programme:
You get rewarded for using your credit card. For every Rs.100 you spent, you
receive 1 reward point, 1 reward point is equal to Re.0.50. These points can be
accumulated and then redeemed against credit to your card dues. The minimum
points for redemption are 300 and the bonus points will be redeemed in multiples
of 100 points. All the accumulated bonus points as on last day of February every
year that qualify for redemption would be redeemed to the credit of your Canara
Credit Card account. The bonus points that are not eligible for redemption will
lapse as on last day of February every year.
i) Zero lost card liability:
CANARA Credit Card International cardholders have zero lost credit card liability,
from the time you report the loss of the card to the Bank at the following address
in writing: Canara Bank, Card Division, Customer Relation Section, Transaction
banking Wing Naveen Complex 14 , M G Road, Bangalore 560 001. However, you
will be liable for all charges incurred on your credit card before you report the loss
of your credit card.
j) Transaction limits and count limits: Transactions on the card is governed by
transaction limit and count limit. Transaction limit is the monetary cap on each
type transaction that could be done with the card. Count limit is the cap on
number of transactions that could be done with the card on each type of
transactions or all transactions put together. This limit is fixed by the Bank at its
discretion. This is a security measure to prevent run away usage of the card in the
event of card falling into unscrupulous hands. These limits are confidential so
that the fraudster is unaware of the limit and there is no scope for him to dodge
the limit/cap.
However, the above limit may be relaxed at the request of the cardholder where
he has planned his purchase and intimates the same to the Bank. However, this
limit will be relaxed only for the day of the planned transaction and the caps
would be restored on completion of the day.
The cardholder may seek revocation of all the transaction limits and count limits in
writing. Under such event the cardholder shall be liable for any unauthorised
transaction with his card.
Zero lost card liability claims procedure:
In the event of loss of your credit card, please report the loss to Canara Bank or to
Visa /MasterCard Global Emergency Assistance helplines immediately. You are also
required to file a police complaint /report for the lost / stolen Credit Card and

send us a copy of the acknowledgement to enable us to process the insurance

claim.
To report a lost credit card, you may call any of the following numbers or Visa /
MasterCard Global Emergency Assistance Helpline. Please confirm the loss in
writing to the Manager, Canara Bank, Card Division, Customer Relation Section,
Transaction banking Wing Naveen Complex 14 , M G Road, Bangalore 560 001. The
Bank will arrange to replace your credit card as soon as the instructions, in
writing, of the loss and requesting for a replacement card, are received, so that
you do not lose the convenience of your credit card for long.
If you recover your credit card after you have reported its loss, please do not
attempt to use it. Destroy the credit card by cutting it into several pieces.
k) Add on Cards:
You can apply for up to 4 additional credit cards for your dependents above 18
years of age. The additional credit card held by your family members will share
the credit limit on your primary credit card. Charges incurred on your additional
credit cards will reflect in the primary credit card statement.
The annual fee as detailed in the tariff sheet will be included in your statement of
account.
Add on cardholders will not receive a separate monthly statement.
l) Exclusive Privileges for CANARA Gold Credit( EMV ) Cardholders:
Gold MasterCard cardholders can use the Master Assist Emergency Assistance
Service for a range of medical, legal and travel services.
MasterAssist is available by placing a collect call from wherever you are in the
world to the MasterAssist Centre in the United States at 00-1-314-542-7111. If
travelling in USA, call toll free 1-800-307-7309.
CANARA Visa Gold cardholders can use the Visa Emergency Assistance Services for
a wide range of legal, medical and other services.
Credit cardholders can access Visa Emergency Assistance Services by placing a
collect call to centres worldwide on 1410-581-79-31 or to the centres in Singapore
on 00-65-345-1345.
Visa helpdesk on 9622 000 123 provides Visa Credit cardholders with the following
information.
1. Visa ATM locations and branch locations where Visa Credit Cardholders can
get cash advance.
2. Contact numbers for reporting lost/stolen credit cards, in India and
overseas.

3. Contact numbers of Visa member banks that provide credit card

replacement facility.
The helpdesk facility is currently available in Bangalore, Baroda, Bhopal,
Chandigarh, Chennai, Coimbatore, Ernakulam, Hyderabad, Indore, Kolkata,
Mumbai, New Delhi and Pune.
Payment for MasterAssist and Visa Emergency assistance Services:
All expenses for services rendered will have to be borne by the credit cardholder.
All services provided are subject to the terms and conditions of the MasterAssist
Programme /Visa Emergency Assistance Servcies.
Settlement of outstandings of overseas transactions: ( Applicable to cards
enabled for Global Usage )
1. All expenses incurred overseas must be strictly in accordance with the
Exchange Control Regulations of the Reserve Bank of India (RBI). Please
note that the aggregate expenses you incur overseas (i.e., through
cash/traveler's cheques/your bank accounts/credit card) should not exceed
the limit set by RBI, as prevailing from time to time.
2. Credit cardholders holding an RFC or EEFC account may pay for the overseas
transactions incurred on their credit card account by a debit to their EEFC
or RFC account. They may enclose a draft in USD or Indian Rupees as
payment.
3. Please note that the balance shown on your credit card statement reflects
the total outstandings on your credit card account including both, domestic
and international transactions. Each international transaction will show the
amount of currency together with the corresponding Rupee equivalent
amount.
4. All transactions (domestic and international) incurred by your additional
credit cardholders will also be reflected on your credit card statement.
Additional credit cardholders are also required to ensure that the expenses
they incur overseas are strictly in accordance with the Exchange Control
Regulations of the RBI.
5. Foreign exchange transactions can be put through the internet provided the
purpose is otherwise allowed under the foreign Exchange Management Act
(FEMA) 1999.
6. Any payment you make towards your credit card dues will be applied
towards repayment of the total outstandings, either domestic or
international, of your credit card account and not against any single specific
amount charged to the account.

7. To track your overseas spends in order to ensure that they are within the
permissible RBI limits, you will have to convert the equivalent Rupees
amount shown on your statement for each overseas transactions to USD
using the day's telegraphic transfer selling rate which can be obtained from
your authorised dealer.
8. Any violation of the Exchange Control Regulations arising out of utilization
of this credit card is the responsibility of the individual credit cardholder
(primary/add on) and he / she would be liable for action under the
provisions of the Foreign exchange Management Act (FEMA) 1999 and any
other regulations in force from time to time. Please note that the onus of
ensuring compliance with the regulations is with the holder of the Credit
Card.
9. Please note, your credit card is valid for use both in India and overseas.
Your credit card transactions outside India must be made strictly in
accordance with Exchange Control Regulations of the Reserve Bank of India.
In the event of any failure to do so, you will be liable for action under the
FEMA 1999.
Payment options:
You have a choice of convenient modes of payment to settle your monthly dues.
1. For payment involving cheque/draft, please make this payable to your
"Canara Bank a/c - Canara Credit Card No. _____________________ (write
your 16 digit credit card number). On the reverse of the cheque/draft,
please include your contact telephone number and your full name.
2. You can make your payments by cash, quoting your 16 digit credit card
number, at any Canara Bank branch in India and your cash will be deposited
into your credit card account.
3. Mail cheque/draft: You can mail a cheque/draft to Canara Bank, Card
Division, 86, Spencer Towers, M G Road, Bangalore 560 001 drawn payable at
Bangalore. You can buy Demand Draft from any branch of Canara Bank free
of charge if the DD is drawn favouring Canara bank a/c No.
__________________ (16 digit credit card number). Cheques/drafts payable
at other than Bangalore will be levied service charges as per tariff sheet. In
order to avoid being charged a late payment fee, please ensure that your
cheque reaches us three working days prior to your payment due date as
this will ensure that your cheque is cleared in good time. You are requested
not to deposit any post dated cheque while settling your credit card dues.
4. Direct debit to your operative account: You can make your payment directly
by authorizing us to debit an account that you hold with Canara Bank. The
Bank will debit the operative account of the Payment Due Amount on the
Payment due date. Where the balance in the operative account is
insufficient to debit the amount, the bank may, at its discretion, permit
overdrawings. Untill the overdrawings in the operative are cleared, the

card will be blocked from further operation. After clearance of the entire
overdrawings in the account, either on account of payment of card dues or
otherwise, within two working days, the card will be made active for
operation.
5. Through NEFT: You may send your remittance to Card Division by NEFT
(National Electronic Fund Transfer). For this purpose you have to sign the
necessary agreement with your Bank through whom you intend to send the
amount, as a one time measure. While remitting the funds you shall provide
the following details to the sending Bank to enable our Card Division to
account the remittances made to the respective Card account.
IFSC (Indian Financisl Sector Code) of CNRB0001912 (CARD DIVISION, H O)
Card Division
Transaction Code
52 (For payment to Card Account)
Account Number
Your 16 digit card number
Amount
Amount of payment
Payment made to a cardholder account will be settled in the order of Minimum
payment due, fees & charges, cash advance taken and purchase outstandings.
Tariff structure is subject to change from time to time at the sole discretion of
Canara Bank. As per the Ministry of Finance guidelines, a service tax at the
applicable rate, currently 12.36%, is being levied on all fees, interest and other
charges on all credit cards.
Interest free period
Example:
Date of purchase
Date of Statement
Due Date
Interest free period :

:
:
:

21.05.2013
20.06.2013
10.07.2013
21.05.2013 to 10.07.2013 50 days

Card limit Rs.25,000. A purchase of Rs.11,000 was made on 22.05.2013 included in

our bill dated 20.06.2013 for which payment due date is 10.07.2013.
If the cardholder opted for revolving payment and he has opted for Direct Debit to
his account, we will recover Rs.1100 from his operative account maintained at the
branch. If the cardholder pays Rs.9900 on 10.07.2013 directly to Canara Bank, no
service charges will be levied in our bill dated 20.07.2013.
If the payment does not reach Canara Bank by 10.07.2013, a service charge of
Rs.247.50 and service tax at Rs.25 and FTV Return (direct debit return) Rs.100
would be debited to his card account 20.07.2013.
If the cardholder makes part payment of Rs.5000 on 05.07.2013, a service charge
on the differential amount of Rs.6100 amounting to Rs.122.50 and service tax of
Rs.12 would be collected.

If the bill of Rs.1100 sent to the branch is returned, the service charges levied in
our bill dated 20.07.2013 will be Rs.275, Rs.100 FTV return charges service tax of
Rs.46.35.
Blacklisting of delinquent cardholder:
If the minimum amount due, as mentioned in monthly statement, is
not paid fully within 90 days from the next statement date, the card
account will be treated as non-performing asset. The gap between two
statements should not be more than a month.
In the above such cases the cardholder shall be blacklisted and the name of the
cardholder shall be informed to the Credit Rating Agency like Credit Information
Bureau of India Limited.
If full dues are recovered in any card account and if the cardholder is not an
undesirable party as per the available records, the Bank will take steps to delist
the name from the Negative list on case to case basis.
If the cardholder clears his liability with the Bank and requests for removing his
name from the negative list, the Bank, at its discretion may remove his/her name
duly considering his/her payment history.
ADDRESSES & TELEPHONE NUMBERS
Customer
Section

For approval
queries
EDP Section

Address
Telephone No.
Relation Manager, Canara Bank, Card 1800-425-0018 (toll
Division, Customer Relation free number)
Section, Transaction Banking
Wing, Naveen Complex, 14 , M
G Road, Bangalore 560 001
Email:
[email protected]
related Canara Bank
Cancard Division
EDP Section
Transaction banking Wing
Naveen Complex, 14 , M G
Road, Bangalore 560 001,
Email:
[email protected]
m

080 255318427
10.00 am to 5 pm
(Monday to Friday)
10.00 am to 2.00 pm
(Saturdays)