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16.2% (IQR: 10.3 to 32.2) and 6.0% (IQR: 1.5 to 17.5). Interventions that included team change as a QI strategy were associated
with the largest reductions in blood pressure outcomes. All team
change studies included assignment of some responsibilities to a
health professional other than the patients physician.
Limitations: Not all QI strategies have been assessed equally,
which limits the power to compare differences in effects between
strategies.
Conclusion: QI strategies are associated with improved hypertension control. A focus on hypertension by someone in addition to the
patients physician was associated with substantial improvement.
Future research should examine the contributions of individual QI
strategies and their relative costs.
Key Words: quality improvement, blood pressure, hypertension,
guideline implementation
(Med Care 2006;44: 646 657)
include one or several components and can target the provider, the patient, the healthcare system, or any combination
of these.
As part of a series of evidence reports, Closing the
Quality Gap, funded by the Agency for Healthcare Research
and Quality on improving health care for selected topics
identified by the Institute of Medicine as meriting national
priority,6,7 we conducted a systematic review of the evidence
supporting QI strategies for hypertension control. We addressed the following questions: Are QI programs effective in
producing clinically meaningful reductions in blood pressure? Which QI strategies are most effective at ensuring that
blood pressures are lowered?
METHODS
Definition of Quality Improvement Strategies
We defined a QI strategy as an intervention aimed at
reducing the quality gap (the difference between healthcare
processes or outcomes observed in practice and those potentially
obtainable based on current professional knowledge) for a group
of patients representative of those encountered in routine practice.6 We developed our taxonomy of QI strategies by modifying
several well-established classification systems.8 12 A systematic
review of disease management studies that combined QI strategies and targets classified interventions as: provider education,
provider feedback, provider reminders, patient education, patient
reminders, and patient financial incentives,12 whereas an alternative taxonomy described in a review of interventions to
promote immunization and cancer screening11 specified 3 dimensions for characterizing QI strategies: type of strategy (eg,
education), mediators of intervention (eg, involvement of top
management), and audience targeted (eg, patients, providers,
healthcare delivery systems). We modified these taxonomies to
review hypertension management evidence. We classified interventions as provider education (materials/instruction given to
providers regarding appropriate care for patients), provider reminders (prompts given to providers to perform specific care
tasks), provider audit and feedback (summary clinical performance information given to healthcare providers), facilitated
relay of clinical data to providers (clinical information collected
directly from patients and relayed to provider in which the data
are not routinely collected during a patient visit, eg, transmission
of a patients home blood pressure measurements), patient education (materials/instructions issued to patients providing hypertension information), patient reminders (efforts directed toward
patients encouraging them to keep appointments or adhere to
care), promotion of self-management (access to resources or
devices that enhance patients ability to manage their condition,
eg, providing home blood pressure monitoring kit), team change
(creation of multidisciplinary team, addition of new team
members, change of roles, case or disease management), and
financial incentives/regulation or reimbursement changes.
Included Outcomes
We restricted our analysis to studies reporting measures
of hypertension control before and after the intervention:
these included SBP or DBP or change in SBP or DBP and/or
the percentage of patients achieving SBP or DBP within a
target range.
Search Strategy
We searched the MEDLINE database through July 2003
using key words and medical subject headings for hypertension
and blood pressure combined with terms related to quality
improvement (eg, total quality management, diffusion of innovation, disease management). Additional search terms focused
on identifying multifactorial interventions and targeted provider
education, audit and feedback, and reminder systems (Appendix
1: Search Strategy). We also reviewed citations from the Cochrane Effective Practice and Organisation of Care (EPOC)
registry of QI strategies.
We included articles if they reported QI strategies for
hypertension and assessed blood pressure outcomes. We excluded articles focusing only on secondary hypertension or
specialized subpopulations (eg, hypertension in patients with
alcoholism). We restricted our review to interventions targeting
some component of provider behavior or organizational change
(ie, articles that evaluated patient education or self-management
by themselves were excluded because these interventions with
patients as the only target constituted a separate Institute of
Medicine priority area, eg, health literacy/self-management).7
We excluded articles published before 1980, and regarded a date
restriction as appropriate given changes in hypertension care and
approaches to QI over the past 2 decades.
We screened titles and abstracts for relevance. At
full-text review, 2 independent reviewers abstracted key information (eg, study design, reported outcomes) and conflicts
were resolved by consensus.
Analyses
We conducted 2 types of quantitative analyses: calculation
of net change in blood pressure and multivariate analyses.
647
Walsh et al
Multivariate Analyses
We used a mixed model incorporating fixed and random effects to predict the postintervention difference between intervention and control group values for mean SBP
and DBP controlling for study size and for the difference in
mean SBP and DBP values before the intervention. In univariate analyses, other study features (eg, trial design, study
year) did not have significant associations with intervention
outcomes so were not included in the models. Postintervention standard deviations in the control and intervention
groups were pooled with weighting by sample size in each
group. This measure of within-study variability provided the
residual error in a mixed model with a random study effect:
Y X Z e; N0; G e N0; R,
where is the fixed effect, is the random effect, and e is the
error at the study level. As described elsewhere,15 using Proc
Mixed (SAS software, version 8.2; SAS Institute, Cary, NC)
for meta-analysis requires reversing the roles of the withinstudy and between-study variations and then postprocessing
the output.
648
RESULTS
649
650
4455,57,58,6063
2.1 0.25.0
n 432022,2426,28,29,32,33,3538,4042,
4.5 1.511.0
n 3320,21,24,25,28,29,32,33,3538,
41,42,44,4753,55,57,58,61,62
n 326,47,60
0.0 2.02.5
52,55,58,60,62,63
2.8 0.46.7
n 1322,35,36,38,46,47,49,50,54,57,62
0.4 2.45.0
n 922,37,47,48,54,57,60
4.2 0.26.8
20,24,25,28,29,32,37,38,42,4449,
n 24
47,49,52,54,57,60,62
n 147
13.3
4749,52,55,58,62
n 935,36,38,47,49,50,57,62
3.3 2.34.5
n 537,47,48,57
9.7 4.214.0
20,24,25,28,29,32,37,38,42,44,
n 20
3.3 2.610.1
42,44,47,49,52,57,62
0.3 0.21.7
n 633,41,51,53,61
1.8 0.14.5
n 1824,25,28,32,36,37,40,44,46,48,50,52,57,61,62
0.6 0.41.0
n 440,41,61
0.6 0.73.4
n 1621,28,33,35,38,40,41,51,53,54,61,63
3.8 0.66.7
n 2120,24,25,28,29,32,3538,42,44,
1.2 1.01.9
n 633,41,51,53,61
8.0 2.512.3
n 1624,25,28,32,36,37,44,48,50,52,57,61,62
1.5 1.21.7
n 341,61
3.3 1.25.4
n 1121,28,33,35,38,41,51,53,61
8.1 3.311.8
n 1820,24,25,28,29,32,3538,
NA
NA
16.2 10.3 to 32.2
n 1421,23,2729,31,34,35,39,52,55
n0
21.8 9.033.8
n 1223,2729,31,34,39,52,55
n0
4.2 1.19.4
n 247,60
6.0 1.517.5
n 1621,22,29,30,35,40,43,47,56,5961
9.4 5.311.4
n 322,35,47
2.0 1.19.4
n 522,43,47,56,60
17.0 5.724.5
n 729,30,43,47,56,60
2.0 1.65.0
n 540,59,61
2.0 1.74.3
n 640,56,59,61
3.5 1.711.3
n 621,35,40,61
17.0 11.424.5
n 729,30,35,43,47,60
25.1 17.034.2
n 423,28,34,52
3.5 5.71.4
n 239
10.9 1.413.1
n 621,27,28,35,39
19.2 11.433.2
n 82729,31,34,35,52
13.4
n 135
n 261
4.5 2.07.0
n0
NA
*When n 2, brackets show the actual results of each study rather than interpolated interquartile range.
The number of citations listed differs from the n in cases where there were multiple comparisons for a study.
P 0.05 for Mann-Whitney analyses of reductions in systolic blood pressure and diastolic blood pressure comparing studies with the quality improvement strategy with those without it. No comparable statistical analyses
were feasible for proportion of patients achieving a certain systolic blood pressure or diastolic blood pressure range.
NA indicates not applicable.
All comparisons
Financial incentives
Team change
Patient reminders
Promotion of self
management
Patient education
Provider education
Facilitated relay of
clinical data
Provider reminders
Type of Quality
Improvement
Walsh et al
Medical Care Volume 44, Number 7, July 2006
FIGURE 2. A, Changes in systolic blood pressure associated with each quality improvement (QI) strategy adjusting for study
size and baseline differences in blood pressure. B, Changes in diastolic blood pressure associated with each QI strategy adjusting for study size and baseline differences in blood pressure. Forty-four studies included 57 comparisons. A total of 33 of these
comparisons reported absolute changes in systolic blood pressure and 43 of these comparisons reported absolute changes in
diastolic blood pressure. The x-axis shows each QI strategy and the y-axis shows the difference in the postintervention change
in blood pressure between studies with and without a particular QI strategy (change in blood pressure in the intervention
group minus change in blood pressure in the control group). All comparisons shows the estimate for all comparisons reporting blood pressure outcomes regardless of the QI strategy included in the comparison. Diffpre refers to the baseline differences in blood pressure control between intervention and control groups. Each estimate represents the difference between
the reduction in blood pressure (systolic blood pressure for top panel and diastolic blood pressure for bottom panel) associated with the presence of a particular QI strategy and the benefit observed in interventions without that strategy. The numbers in parentheses indicate the number of studies contributing to the estimate eg, in (A), 10 comparisons evaluated interventions involving provider education). Of note, there were too few studies of financial incentives to include this strategy.
Negative results reflect lower blood pressure values when a QI strategy is present compared with its absence. Positive results
indicate that interventions with a component of the QI strategy in question produced smaller reductions in blood pressure
than did interventions without such a component. The estimates include adjustment for the effects of study size and baseline
differences in blood pressure control between intervention and control groups.
651
Walsh et al
that were consistently less than the median). Studies that were
conducted at multiple sites generally had changes that were
less than the median. There was no compelling evidence to
distinguish studies performed at hypertension clinics from
studies performed in other settings.
All of the team change interventions for hypertension
care involved assigning some patient care responsibilities to
someone other than the patients doctor. Pharmacists, nurses,
physician assistants, and worksite physicians took on coordination, counseling, and patient follow-up functions in many
of the studies. Sometimes, these individuals carried out all
communication with the patient related to blood pressure control (all communication transferred; 18 comparisons20,23,27,29,30,38,42 44,47,49,55,58,60,62); in other cases, they
worked with the doctor (shared responsibility; 7 comparisons24,25,28,32,37,52,63), and in a few cases, they or others
provided support in the form of prompts or education to
physicians who retained full responsibility for the interactions
with the patients (doctor-focused; 5 comparisons39,48,56).
The remaining 6 comparisons31,34,45,46 involved some form
of triage and monitoring at the worksite.
An example of the all communications transferred
intervention involved a clinical pharmacist meeting with the
patient to make changes in prescribed drugs, adjust dosages,
provide drug counseling, and assess adherence to treatment
regimen. Interventions designated as shared responsibility
involved, for example, a pharmacist relaying evidence-based
treatment recommendations to a patients doctors and providing the patient with education on dietary and lifestyle modification as well as information about drug side effects. Blood
pressure reductions for studies involving doctor-focused interventions such as a specialist physician reviewing patient
records and recommending treatment changes were consistently less than the median improvement and in some cases (4
of 6 comparisons) showed a reduction in blood pressure less
than the control arm. Most of the worksite interventions
showed large improvements in blood pressure outcomes, with
5 of 6 comparisons greater than the median (ie, 25%, 38%,
40%, and 42% improvement in net SBP range and 5.6mm-Hg improvement in net DBP).
Other characteristics represented repeatedly in the team
change interventions were home blood pressure monitoring
or use of a standard protocol for adding drugs. Of the 5
studies with stepped care protocols, 244,63 had blood pressure
reductions consistently less than the median and the other
320,29,60 had mixed results depending on outcome assessed. In
contrast, 4 of 5 studies with home monitoring30,46,49,62 were
consistently greater (n 330,49,62) than or consistently equivalent (n 130) to the median.
652
DISCUSSION
Quality improvement strategies are associated with
improved control of hypertension. QI strategies generally
improved SBP and the proportion of patients achieving target
SBP range and had a more modest effect on DBP and the
proportion of patients achieving target DBP range. All of the
strategies assessed may be beneficial in terms of clinically
meaningful reductions in blood pressure under some circumstances and in varying combinations.
In general, team change had the largest effect on both
SBP and DBP outcomes regardless of study design or size. QI
strategies, including patient education and self-management,
had a significant effect on DBP but not SBP, which may be
related to more studies assessing DBP outcomes or to the fact
that until recently, the main focus of blood pressure management was on DBP.
A common feature of the team change studies was
assignment of some patient care responsibilities to someone
other than the patients physician.
There are many possible explanations for the success of
team change in achieving blood pressure control. Such interventions typically require administrative support, which may
be an important factor in the success of a QI strategy. Many
studies of team change include designation of specific staff to
address hypertension, which may represent either an increase
in staffing or a reallocation of staff effort to hypertension. The
findings regarding team change are consistent with results
from an observational study of the Veterans Affairs Health
Care System, which reported moderate improvements in rates
of blood pressure control after implementation of systemwide
reengineering.64,65 A trial published after our search end date
confirms the major impact that team change may exert on
blood pressure outcomes. Among inner-city African American men, interventions by a multidisciplinary team improved
blood pressure control.66
Assigning some of the responsibility for blood pressure
control to a healthcare professional other than the patients
physician was common to all of the team change studies.
What makes team change work is unclear, but could include
2006 Lippincott Williams & Wilkins
FIGURE 3. A, Changes in systolic blood pressure based on adjusted sample sizes. B, Changes in diastolic blood pressure based
on adjusted sample sizes. Forty-four studies included 57 comparisons. A total of 33 of these comparisons reported absolute
changes in systolic blood pressure and 43 of these comparisons reported absolute changes in diastolic blood pressure. Each
bar represents the reduction in blood pressure (A) shows reduction in systolic blood pressure and (B) shows reduction in diastolic blood pressure for each quality improvement strategy. The bars with stripes show the reduction in blood pressure for
those studies that had smaller adjusted sample sizes (in the lower half) and the bars with dots show the reduction in blood
pressure for those studies that had larger adjusted sample sizes (in the upper half). The numbers in parentheses indicate the
number of studies in each half eg, in (A) for studies reporting systolic blood pressure outcome, there were 16 studies that
had smaller adjusted sample sizes and 17 studies with larger sample sizes). The x-axis shows each quality improvement strategy and the y-axis shows the reduction in blood pressure (mm Hg).
653
Walsh et al
Limitations
Only 10 of the included studies assessed a single QI
strategy; because most studies included more than one QI
strategy, we could not discern definitively which individual
QI strategies had the greatest effects, and we could not
determine whether certain combinations of individual QI
strategies were more potent than others. Not all QI strategies have been assessed equally, which limits the power to
detect statistically or clinically significant differences. Improvements in blood pressure control were smaller in larger
studies than in smaller studies. Large studies may be more
likely to be reported than small studies if the results are
negative, raising the concern that overall measures of the
effectiveness of QI strategies may be overestimated because
654
CONCLUSION
QI strategies can result in clinically important reductions in blood pressure control. Smaller studies generally
reported larger median changes, suggesting some publication
bias or an unexplained confounder. It is possible that larger
studies involved more practices and physicians who were less
enthusiastic or engaged in the project. Studies that included
team change reported greater improvements in blood pressure
control than did studies without these strategies, but the
evidence does not definitively establish the superiority of any
individual QI strategy. The multidisciplinary team approach
to patient care is gaining popularity and is an integral component of the management of many chronic diseases.7173
The success of the QI strategies that involve assigning some
patient care responsibilities to someone other than the physician fits well with this team approach and should be investigated further. QI strategies seem to be effective in a variety
of settings, but there is inadequate evidence to suggest tailoring of particular QI strategies to specific settings. In
addition, the cost-effectiveness of individual QI strategies for
hypertension management should be a priority for future
research.
ACKNOWLEDGMENTS
The authors thank Amy Markowitz, Robert Wachter,
Jeremy Grimshaw, and the Cochrane Effective Practice and
Organisation of Care for their assistance on this study. The
authors also thank Sheryl Davies, Jody Mechanic, Christopher Sharp, Melinda Henne, Bimal Shah, and Jo Kay Chan
for their assistance with data abstraction and Alan Bostrom
for his assistance with statistical analysis.
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Search Strategy
Disease Management mh OR Patient Care Planning mh OR Patient-Centered Care mh OR Primary Health Care mh OR Progressive Patient
Care mh OR Critical Pathways mh OR Delivery of Health Care, Integrated mh OR Health Services Accessibility mh OR Managed Care
Programs mh OR Product Line Management mh OR Patient Care Team mh OR Patient-Centered Care mh OR Behavior Control mh OR
Counseling mh OR Health Promotion mh OR Patient Compliance mh OR After-Hours Care mh OR ((coordination ti OR coordinated ti
OR Multifactorial ti OR Multifactorial ti OR Multicomponent ti OR Multicomponent ti OR multidisciplinary ti OR multidisciplinary ti
OR interdisciplinary ti OR interdisciplinary ti OR integrated ti OR community-based ti OR organized ti) AND (care ti OR approach ti
OR intervention ti OR strategy ti OR strategies ti OR management ti OR managing ti OR center* ti OR clinic*ti)) OR Organization
and Administration mh
Total Quality Management mh OR Quality control mh OR TQM ti OR CQI ti OR (quality ti AND (continuous ti OR total ti) AND
(management ti OR improvement ti))
Education, Continuing mh OR (Education ti AND Continuing ti AND (medical ti OR professional* ti OR nursing ti OR physician* ti
OR nurse* ti)) OR (outreach ti AND (visit*ti OR educational ti) OR (academic ti AND detailing ti))
Diffusion of Innovation mh OR (Diffusion ti AND (Innovation ti OR technology ti))
Medical audit mh OR ((Audit ti OR feedback ti OR compliance ti OR adherence ti OR training ti) AND (improvement* ti OR
improving ti OR improves ti OR improve ti OR guideline* ti OR practice* ti OR medical ti OR provider* ti OR physician* ti OR
nurse* ti OR clinician* ti OR practice guidelines mh OR academic ti OR visit* ti)) OR Reminder Systems mh OR Reminder* ti OR
((financial ti OR economic ti OR physician* ti OR patient*) AND incentive* ti) OR Reimbursement Mechanisms mh
Medical Informatics mh OR computer ti OR (decision ti AND support ti) OR Telemedicinemh OR Telemedicine ti OR
telecommunication* ti OR Internet mh OR web ti OR modem ti OR telephone* ti OR telephone mh
1 OR 2 OR 3 OR 4 OR 5 OR 6
3144
2942
2842
220
9 Limit to English
10 Limit to Pub since 1980
11 BUTNOT (editorial pt OR comment pt OR letter pt)
(8 AND Journal Search String) BUTNOT (9 OR editorial pt OR comment pt OR letter pt) Limited to English, 1980
12 OR 13 OR 14
29
3698
(8 AND author search) BUTNOT (13 OR editorial pt OR comment pt OR letter pt) Limited to English, 1980
7574
988,356
306,703
4889
36,852
35,276
28,087
Citations
Search String
((meta-analysis pt OR meta-analysis tw OR meta-analysis tw) OR ((review pt OR guideline pt OR consensus ti OR guideline* ti OR literature ti OR overview ti OR review ti OR Decision Support Techniques
mh) AND ((Cochrane tw OR Medline tw OR CINAHL tw OR (National tw AND Library tw)) OR (handsearch* tw OR search* tw OR searching tw) AND (hand tw OR manual tw OR electronic tw OR
bibliographi* tw OR database* OR (Cochrane tw OR Medline tw OR CINAHL tw OR (National tw AND Library tw))))) OR ((synthesis ti OR overview ti OR review ti OR survey ti) AND (systematic ti OR
critical ti OR methodologic ti OR quantitative ti OR qualitative ti OR literature ti OR evidence ti OR evidence-based ti))) BUTNOT (case report mh OR case* ti OR report ti OR editorial pt OR comment pt
OR letter pt) 38,865 MEDLINE records.
Randomised ti OR Randomized ti OR Controlled ti OR intervention ti OR evaluation ti OR impact ti OR effectiveness ti OR Evaluation ti OR Studies ti OR study ti Comparative ti OR Feasibility ti OR
Program ti OR Design ti OR Clinical Trial pt OR Randomized Controlled Trial pt OR Epidemiologic Studies mh OR Evaluation Studies mh OR Comparative Study mh OR Feasibility Studies mh OR Intervention
Studies mh OR Program Evaluation mh OR Epidemiologic Research Design mh2,551,486 MEDLINE records.
N Engl J Med ta OR JAMA ta OR Ann Intern Med ta OR Am J Med ta OR Arch Intern Med ta OR J Gen Intern Med ta OR BMJ ta OR Lancet ta OR CMAJ ta OR Clin Invest Med ta OR Arch Fam Med
ta OR J Fam Pract ta OR Fam Pract ta OR Ann Med ta OR Br J Gen Pract ta OR J Intern Med ta OR Med J Aust ta OR South Med J ta OR West J Med ta OR Aust N Z J Med ta OR Med Care ta OR Health
Serv Res ta OR Inquiry ta OR Milbank Q ta OR Health Aff (Millwood) ta OR Health Care Financ Rev ta OR Med Care Res Rev ta OR eff clin pract ta OR eval health prof ta OR Jt Comm J Qual Improv ta OR
Qual Saf Health Care ta OR Int J Qual Health Care mh OR Qual Health Care ta OR Qual Health Res ta OR Rep Med Guidel Outcomes Res ta OR Am J Manag Care ta OR Am J Med Qual ta OR J Contin Educ
Health Prof ta OR Prev Med ta OR Am J Prev Med ta OR Patient Educ Couns ta OR Ann Behav Med ta OR J Hum Hypertens ta OR Hypertension ta OR Am J.
(Berwick D au OR berlowitz d au OR davis d au OR kiefe c au OR wagner e au OR glasgow r au OR boddenheimer t au OR Hulscher M au OR grol r au OR grimshaw j au OR haynes b au OR haynes
rb au OR sackett d au OR goldberg h au OR Hirsch I au OR nash d au OR roper w au OR weingarten s au)6401 MEDLINE records.
Search
APPENDIX 1
657