The Salesforce Admin Course Outline summarizes a 45-hour training program covering various aspects of administering a Salesforce organization. The course covers topics such as navigation, setting up users, customizing objects and fields, reports and dashboards, automating business processes, approval processes, Visualforce, and Apex development.
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Salesforce Admin Course Outline
The Salesforce Admin Course Outline summarizes a 45-hour training program covering various aspects of administering a Salesforce organization. The course covers topics such as navigation, setting up users, customizing objects and fields, reports and dashboards, automating business processes, approval processes, Visualforce, and Apex development.
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Salesforce Admin Course Outline
Durations:45 Hours Getting Around the App
Understand the data model and
navigation Find answers in Help & Training
Getting Your Organization
Ready for Users
Set up the company profile
Configure the user interface Set up activities and calendars Configure search settings Set up Chatter Understand Salesforce1 settings
Setting Up and Managing
Users
Manage user profiles
Create and manage users Troubleshoot user login issues Set up Chatter Free and Chatter external users
Extend Salesforce with
Custom Objects and Apps
Building Custom Objects, Tabs,
and Apps Creating Relationships Between Objects
Customization: Fields
Administer standard fields
Create new custom fields Create selection fields: picklists and lookups Create formula fields
Work with page layouts
Work with record types and business processes Maintain data quality
Extend Analytics
Creating Custom Report Types
Building Exception Reports with Cross Filters Categorizing Report Data with Bucketing Extending Summaries in Reports and Dashboards Displaying Multiple Views of Data Using Joined Reports Analyzing Data Over Time with Analytic Snapshots
Automate Complex Business Processes
Creating Formulas and Workflow
Rules to Enforce Business Processes Troubleshooting Business Process Execution Issues
Streamline Requests with
Approval Processes
Managing Approval Processes
Troubleshooting Approval Processes
Increase Productivity with
Visual Workflow
Understanding Use Cases for
Visual Workflow Building and Deploying a Flow
Visualforce Controllers
Learn about the capabilities of
Visualforce pages Create Visualforce pages to modify the user interface Learn about the functionality that comes with Visualforce page standard controllers Create templates that can be applied to multiple Visualforce pages Learn about incorporating Visualforce into a page layout Learn about incorporating JavaScript and Ajax with Visualforce Learn about exposing Visualforce to the Internet
Force.com Code (Apex)
Describe the features,
functionality, and use cases of Apex Describe the data types and syntax of Apex Describe how multi-tenancy affects Apex Write queries and complex joins using SOQL Write text-based searches using SOSL Manipulate data using Apex DML Write Apex triggers to automate code Describe the testing requirements of the Force.com platform Write Apex tests Create Apex web services using REST and SOAP Create callouts to external web services Send and receive email from Apex Write asynchronous Apex (batch, @future, andscheduled) Describe the capabilities of custom settings
Software Asset Management: What Is It and Why Do I Need It?: A Textbook on the Fundamentals in Software License Compliance, Audit Risks, Optimizing Software License ROI, Business Practices and Life Cycle Management