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    Director Customer Success in Washington DC Boston MA Resume Michael LeBauer

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    MichaelLeBauer
    Michael LeBauer is a Business Development Professional with 15+ years of driving revenue in emerging markets.

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    Director Customer Success in Washington DC Boston MA Resume Michael LeBauer

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    MichaelLeBauer
    193 views3 pages
    Michael LeBauer is a Business Development Professional with 15+ years of driving revenue in emerging markets.

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    Michael LeBauer is a Business Development Professional with 15+ years of driving revenue in emerging markets.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    193 views3 pages

    Director Customer Success in Washington DC Boston MA Resume Michael LeBauer

    Uploaded by

    MichaelLeBauer
    Michael LeBauer is a Business Development Professional with 15+ years of driving revenue in emerging markets.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Michael J.

    LeBauer
    Potomac, MD 20854

    [email protected]

    Home: 301.983.8497
    Cell: 240.274.7059

    PROFILE
    Business Development Professional with 15+ years of driving revenue in emerging markets.
    Background in SCM, SLM, PLM, and CRM in enterprise and cloud / SaaS for private and public sectors.
    Vertical experience in Consumer Goods & Retail, Healthcare / Life Sciences, Automotive, and High Tech.
    Passionate about assuring customers receive value from their programs from initial proposition, expectations,
    scoping, negotiation and close, through delivery, adoption, and verification. Expert at liaising with
    stakeholders, and crafting teams of technical experts and partners to successfully meet the needs of the client.

    Areas of Expertise:
    Consultative/Complex Sales
    Prospecting/Client Cultivation
    Market Research/Analysis

    Business Optimization
    Multilingual / International
    Proposal, Presentation

    Account Development
    Operational Improvement
    Program / Project Management

    PROFESSIONAL EXPERIENCE
    PRAMATA CORPORATION, Brisbane, CA
    Jan 2015 - present
    Pioneer of the Customer Relationship Intelligence (CRI) space. CRI extracts information from contracts and
    other agreements to energize contract dependent business processes. Clients include Cisco, CenturyLink,
    Comcast, Medtronic, Hewlett-Packard, FICO, Novelis, and Intelligrated.
    VP Strategic Accounts
    Manage ongoing service programs at companys strategic and mature accounts. Working with client specific
    engagement managers and contract extraction teams, ensure value attainment and solution integrity, while
    seeking and developing additional value generating opportunities.
    PTC, INC., Needham, MA
    2013 - 2015
    Leader of enterprise software solutions for product development, service lifecycle management, and internet
    of things M2M device monitoring and coordination.
    Global Services Client Manager
    Identified and scoped professional service opportunities. Developed proposals, created statements of work,
    managed internal and client approval process to close contracts.
    Closed and managed a mid-2013 pilot at Philips Healthcare, leading to early 2014 close of large program in
    service management, and transfer of large existing services contract from competitor to PTC. Other major
    clients that closed large services contracts include Coca-Cola, EMC, Advance Auto Parts, Lincoln Electric,
    ThyssenKrupp, Jabil Circuit, Miller Industries, Baker-Hughes, and Ryder.

    2014 115% of $9M goal attainment, one of only 6 out of over 80 to exceed quota
    2013 87% of $4M partial first year goal

    E2OPEN, Foster City, CA


    2012
    Cloud / SaaS supply chain solutions provider. Specializes in collaborative supply chain execution hubs for
    large enterprises and their supplier and customer trading partners.
    Director Business Development
    Managed relationship for installed base accounts. Customers included Boeing, BAE Systems, Raytheon,
    Rolls-Royce, and Newport News Shipbuilding, Exostar, Xerox Corp., and Avon Products Corp.

    1|Page

    Michael LeBauer
    RAJANT CORPORATION, Malvern, PA 2007 2011
    Developer of secure mobile ad-hoc mesh networks for rapid deployment wireless infrastructure.
    VP Business Development
    Led sales efforts for DoD, foreign military, and first responder wireless mobile mesh markets. Consulted
    directly with clients and partners to identify user needs and design solutions.
    Generated over $15M in new business sales within three year period, as highest producer.
    Delivered about 30% of product revenue in 2008, almost 50% in 2009, over 60% in 2010.

    3e TECHNOLOGIES, Rockville, MD

    Integrator of military surveillance systems using secure wireless mesh network equipment.

    2002 2007

    Director of Product Business Development, (2005-2007)


    Co-launched wireless products group from mesh wireless devices developed from past projects.
    Grew hardware product revenue to 37% of company sales by 2006
    Director of Project and Program Management, (2002-2005)
    Managed projects for product development and US government customer service.

    i2 TECHNOLOGIES, Dallas, TX

    1996 2001

    Pioneer of supply chain management and other B2B collaboration software


    Product Marketing Director (2001)
    Directed product planning and worked with sales teams to report client feedback on products.
    Japan Alliances Program Director (Tokyo 2000-2001)
    Formed group of 4 to manage and develop partner relationships. Reported to EVP International.
    APAC Consumer Goods/Retail Solutions Director (Tokyo 1998 2000)
    Ran pre-sales consulting engagements analyzing ROI for B2B products. Presented results and solution
    proposals to key decision makers, Board, C levels.
    Grew revenue from $2.2M in 1998 (7 months), $7.6M 1999, and $13M in 2000, exceeding quota all
    years, 280% in 1999. Awarded top sales recognition for 3 straight years
    Directly involved with client business. Developed thorough understanding of business, presented
    compelling ROI solutions/benefits to clients, resulting in product justification
    Project Manager - Application Engineering (1996 1998)
    Led projects at Ford Motor Company, Dearborn MI and at Coca-Cola Japan, Tokyo; two of earliest supply
    chain management implementations, integration with SAP R/3

    CUMMINS ENGINE COMPANY, Columbus IN

    1988 1994

    Materials Manager - Service Parts Distribution (1991 1994)


    Managed 4 person materials procurement team with $30M annual purchases. Coordinated order
    scheduling, logistics and transportation, inventory and material cost management for group
    Developed and managed new software program for expediting and controlling parts stock
    Project Analyst - Corporate Strategy (1988 1991)
    Managed acquisitions, business structure, and marketing strategy projects for C-level executives

    2|Page

    Michael LeBauer
    EDUCATION
    UNIVERSITY OF MICHIGAN, Ann Arbor, MI

    Master of Business Administration, Operations Management concentration, 1996

    WILLIAMS COLLEGE, Williamstown, MA


    Bachelor of Arts in Economics, graduated with Honors, 1988

    ADDITIONAL SKILLS

    Extensive skills with MS desktop applications including Office, Access, and Project
    Able to combine business knowledge and computer modeling skills to create sophisticated business
    models and reports using desktop tools
    Fluent German, excellent French, competent Mandarin Chinese, and basic Japanese speaker

    3|Page

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