JODY DIPESA

213 Rice Ave

Revere, MA. 02151
Phone: (781) 289-3343
[email protected]
OBJECTIVE:
My objective is to gain employment in the medical field so I can start my career. I am certified in
Medical Office Support. I am a hard-working, very meticulous, trustworthy worker with many skilled
assets. My certification has expanded my knowledge regarding computers and databases, medical
terminology, billing and coding, registration and scheduling while multi-tasking many other
administrative duties.

EXPERIENCE:
04/07-04/08 Encoder/ Proof Department Associate *Citizens
Bank Company
- Prepare and log all batches of work that arrive from the branches in the tri-state area. All work is
completed in a specific order. The transaction gets encoded with 100% accuracy. All documents and
other sensitive information are handled with upmost confidentiality, safety, and care.
- All work encoded and completed is done efficiently with fast-paced data entry skills, using a 10-key
Macro Machine. Coordinated documents, checked transaction figures, prepared and filled out
missing document or incorrect information forms.
- All of my responsibilities are done to perfection. I always all strive to meet and exceed strict daily
deadlines.

03/06-05/06 Company Secretary/Administrative Assistant *

US Army Recruiting Company
- Prepared and coordinated the First Sergeant, Major and Station Commander’s administrative, day
to day, and travel needs.
- Responsible for opening and closing the recruiting center. All duties required multi-tasking such as
preparing the Major’s day by preparing and updating all rosters, itineraries, obtaining forms
requiring Maj. /1SG signatures. Fax to Battalion for control numbers while answering multiple phone
lines, taking efficient messages and tending to all other administrative duties. Also, I painstakingly
put together and maintained a comprehensive filing system and daily absentee spreadsheet.
- Administered Outlook Calendar; typed Future Soldier 90, 60, 30-day notification letters and initial
Welcome letter packets, Daily Status Finance Reports, maintain Soldiers Leave and Vehicle Log
Books and other correspondences.
- Scheduled potential recruits for their interview and intake dates, help with any information a recruit
may need, make sure all designated paperwork is signed and sent out immediately. Made sure all
registration information is correct in the database.

09/05-Present Temporary Assignments

*Temporary Staffing Agencies
- I worked as an Administrative Assistant; Loan and Document Processor for First Marblehead;
Accountant for Payroll Plus; Medical Secretary & Medical Records for Lynn Union Hospital; Data Entry
and Customer Service Representative.

11/05-01/06 Administrative Assistant *Placement Pros

Employment Agency
* Temporary positions that I got through employment agencies.
- Responsible for opening the office, greeting, and setting up prospective clients with applications.
Enter new clients and employees' demographic and application information directly into the TKO
Database. Enter work orders, time cards and updated files. Scheduled and coordinated all agent's
itineraries and appointments onto spreadsheets and into the company's database.
- Duties ranged from appointment setting, arranging/coordinate details for travel plans, meetings,
events and conference calls. Utilize my strong ability to analyze all information with an exceptional
attention to detail regarding phone calls, messages, create and type various reports utilizing
numerous applications. Tend to any other assignments and start on next day priorities.

02/05-07/05 Loan Information & Customer Service Associate-Call Center

*American Student Assistance
- Respond efficiently and provide knowledgeable and current information to heavy call volumes
waiting in the queue regarding any student loan, financial, or application questions. Loans cannot be
processed until all data is complete and 100% accurate.
- Research, collect, verify and process vital missing data or documents from their Master Promissory
Note or application.

03/04-07/04 Customer Service and Sales Representative- Call Center

* Boston Globe
- Fast-paced call center handling a heavy volume of problems regarding all customer relations,
account and service calls.
- Meet daily and weekly service plan products and sales quotas. Listen effectively to customers,
resolve their account queries, and initiate vacation stops, special delivery requests, billing issues
while navigating throughout the database to enter in information.
- Multi-task work initiatives by problem solving to ensure customer needs are handled promptly and
professionally while meeting the company’s objectives and goals. Toggle between several screens
and programs.

03/03-09/03 Customer Support/Client Care & Dispatcher- Call Center *Cross

Country Automotive Services
- Handled large volume of emergency roadside assistance calls, calls regarding claim status or
issues. Communicate with Service Providers regarding any issues concerning claims or customer
issues, using my skillful communication and interpersonal expertise.
- Listen intensely to obtain and verify all critical information. Accurately dispatch appropriate
services efficiently. Problem solving and quick decision-making skills are essential to this job. Every
call striving to achieve "First Call Resolution."

08/01-07/02 Administrative Assistant/ Lab Initiator *Brigham

and Women's Hospital (Cytology and Clinical Laboratory)
(Office Team) (Temporary)
- Handled all administrative tasks, registration & scheduling, phone & referral management, co-
payments & billing. First contact person, handled all client service with utmost professionalism and
empathetic manner.
- Ensure all records containing sensitive and confidential patient information are respected. Verify all
documents, compliant and requisition forms are coded. If a code is missing, the patient's visit will
not get processed. Update information into BIC Database.
- Maneuver through database to access patient, insurance, and billing information. Call the doctor's
clinic to try and retrieve the missing ICD-9 Diagnosis Code. Verify insurance coverage using the Point
* Temporary positions that I got through employment agencies.
of Service device (POS).

EDUCATION: 
CERTIFIED in MEDICAL OFFICE SUPPORT 
1998-2001 High School Diploma, Revere High School
2001-2003 North Shore Community College, Business Administration
GRADUATED North Shore Community College, Medical Office Support CERTIFIED

SKILLS:
Produce high-quality work single-handed or in a team MS Word & MS Office Programs; MediSoft Software
Navigating finesse; Clever Internet & E-mail IDX, File-Net, Hi-Path Phone System, BIC Database,
abilities
Run ample phone lines, messages & all office Strong knowledge of HCPCS, ICD-9 & CPT Coding and
equipment Billing
Accurate & detailed data entry skills, Type 55+ Detail oriented w/quality judgment & problem solving
wpm abilities
Verify insurance w/ Point of Service (POS) Solid 10-key Adding Macro Machine expertise
device
Work with vigor to meet any & all strict Expert interpersonal, professional & positive character
deadlines skills
Register & schedule new & established patients First-rate communication, organizational, &
multi-tasking abilities

EXPERIENCE:
I can perform any duty relating to medical administrative responsibilities. I am a detail orientated
and organized professional who learns new information and takes directions with ease. I have first-
rate communication and multi-tasking skills, strong knowledge of medical terms, billing, and coding.
I have previous work in hospitals, dealing with medical records, patient requisition and CMS-1500
forms, schedule appointments, verifying demographic and insurance information. I utilize top
judgment regarding decision-making and conflict resolution. I am very personable and can maintain
relations with all levels of personnel.

* Temporary positions that I got through employment agencies.