Service Application Process

Project Covered Application

6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1

2
Receipt of
Application

3
Pre-Survey
and Processing

Design
and Prepare
Project Cost

Presentation
and Acceptance
Of Contract

Payment /
compliance to
requirements

Construct
Lines
and Facilities

Project Covered Application

6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1

2
Receipt of
Application

CUSTOMER DELIVERABLE
1.1

Submit initial
requirements

MERALCO DELIVERABLE

3
Pre-Survey
and Processing

Design
and Prepare
Project Cost

Presentation
and Acceptance
Of Contract

Payment /
compliance to
requirements

Construct
Lines
and Facilities

Initial Requirements
Service Application can already proceed even with the initial
submission of the following three important requirements:

1. SEC Registration or Latest General Information Sheet (GIS)

2. Electrical Plan and Load Schedule

3. Letter of request for electric connection and authorization
letter (if applicable)

Project Covered Application

6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1

2
Receipt of
Application

CUSTOMER DELIVERABLE
1.1

Submit initial
requirements

MERALCO DELIVERABLE
1.2

Receives and
reviews
application

3
Pre-Survey
and Processing

Design
and Prepare
Project Cost

Presentation
and Acceptance
Of Contract

Payment /
compliance to
requirements

Construct
Lines
and Facilities

Project Covered Application

6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1

2
Receipt of
Application

3
Pre-Survey
and Processing

CUSTOMER DELIVERABLE
1.1

Submit initial
requirements

MERALCO DELIVERABLE
1.2

2.1

Receives and
reviews
application

Surveys and
advises customer
on service entrance
requirement

Estimates the
project cost and
determines viability

Design
and Prepare
Project Cost

Presentation
and Acceptance
Of Contract

Payment /
compliance to
requirements

Construct
Lines
and Facilities

Annex 1. Service Standards for

Service Availability
Service Voltages

Secondary Nominal
Voltages
230 Volts, 400 Volts, 460 Volts

Primary Nominal
Voltages
13.2 kV, 13.8 kV, 34.5 kV, 69 kV, 115 kV

Allowable Frequency Variations

Nominal fundamental frequency shall be 60 Hz
Meralco shall design and operate its system to assist the
System Operator in maintaining the fundamental frequency
within the limits of 59.7 Hz and 60.3 Hz during normal
conditions

Annex 1. Service Standards for

Service Availability
Service Voltages

Secondary Nominal
Voltages
230 Volts, 400 Volts, 460 Volts

Nominal Voltage
230 Volts, Single Phase (1), Two (2)Wire
230 Volts, Single Phase (1), Three (3)Wire
230 Volts, Three Phase (3), Four (4)Wire
400/230 Volts, Three Phase (3), Four
(4)-Wire (Grounded Wye)
460/265 Volts, Three Phase (3), Four
(4)-Wire (Grounded Wye)

Primary Nominal
Voltages
13.2 kV, 13.8 kV, 34.5 kV, 69 kV, 115 kV

Limitations
Maximum capacity of MERALCO-supplied
transformer for non-residential
secondary service applications :
230 Volts : 1000 kVA
400 Volts : 1000 kVA
460 Volts : 2000 kVA

Annex 1. Service Standards for

Service Availability
Service Voltages

Secondary Nominal
Voltages
230 Volts, 400 Volts, 460 Volts

Nominal Voltage
230 Volts, Single Phase (1), Two (2)Wire
230 Volts, Single Phase (1), Three (3)Wire
230 Volts, Three Phase (3), Four (4)Wire
400/230 Volts, Three Phase (3), Four
(4)-Wire (Grounded Wye)
460/265 Volts, Three Phase (3), Four
(4)-Wire (Grounded Wye)

Primary Nominal
Voltages
13.2 kV, 13.8 kV, 34.5 kV, 69 kV, 115 kV

Requirements
service shall be metered at the secondary
voltage side
service entrance shall be located along
the property line not more than 30
meters horizontal distance from nearest
MERALCOs secondary existing facilities
Otherwise, the application shall be
covered by a project study for the
extension of facilities. (Related guidelines
in accordance with ERC rules apply)

Annex 1. Service Standards for

Service Availability
Service Voltages

Secondary Nominal
Voltages
230 Volts, 400 Volts, 460 Volts

Nominal Voltage
13.2/7.62 kV Three Phase (3), Four (4)Wire (Grounded Wye)
13.8/7.97 kV Three Phase (3), Four (4)Wire (Grounded Wye)
34.5/19.92 kV Three Phase (3), Four (4)Wire (Grounded Wye)
69 kV Three Phase (3), Four (4)-Wire
(Grounded Wye)
115 kV Three Phase (3), Four (4)-Wire
(Grounded Wye)

Primary Nominal
Voltages
13.2 kV, 13.8 kV, 34.5 kV, 69 kV, 115 kV

Requirements
service shall be metered at the primary
voltage side
applicant shall provide space, as determined
by MERALCO, for the installation of the
necessary metering facilities
applicant shall provide, install and maintain
all electrical facilities after the metering point
(i.e., transformers, distribution facilities,
main primary service protection, etc.)

Annex 2. Standard Connection Facilities

DISTRIBUTION BUSINESS
SEGMENT

Annex 2. Standard Connection Facilities

Assets used to provide Distribution Connection Services

Minimum facilities necessary to establish a connection for a typical
customer within a customer segment
- Service drop for residential customers
- Service drop and distribution transformer (if any) for nonresidential customers

Annex 2. Standard Connection Facilities

3 Major Customer Segments

SEGMENT

CONNECTION

Low Voltage Service

460 volts

Distribution Voltage Service

3.6kV 34.5 kV

Sub-transmission Voltage
Service

69kV 115kV

Annex 2. Standard Connection Facilities

A. Low Voltage Service: 460 volts

SCF for non-residential

customer

Annex 2. Standard Connection Facilities

A. Low Voltage Service: 460 volts

Annex 2. Standard Connection Facilities

B. Distribution Voltage Service: 3.6 kV to 34.5 kV

SCF for non-residential

customer

Annex 2. Standard Connection Facilities

B. Distribution Voltage Service: 3.6 kV to 34.5 kV

Annex 2. Standard Connection Facilities

C. Sub-transmission Voltage Service: 69 kV to 115 kV

Annex 2. Standard Connection Facilities

C. Sub-transmission Voltage Service: 69 kV to 115 kV

Project Covered Application

6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1

2
Receipt of
Application

3
Pre-Survey
and Processing

CUSTOMER DELIVERABLE
1.1

Submit initial
requirements

2.2
Signifies intention
to proceed with
project (thru MOA,
if applicable)
Sign-off on project
Gantt chart by both
parties

MERALCO DELIVERABLE
1.2

2.1

Receives and
reviews
application

Surveys and
advises customer
on service entrance
requirement

Estimates the
project cost and
determines viability

Design
and Prepare
Project Cost

Presentation
and Acceptance
Of Contract

Payment /
compliance to
requirements

Construct
Lines
and Facilities

Annex 3. Estimated Lead Time per Activity

NO
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24

ACTIVITY
Submission of Application and Initial Requirements (Letter of Request, EE Plan)
Receipt of Application & Advise of all pertinent requirements
Submission of Initial Vault Drawing
Initial Survey
Submission of all the Required Documents
Submission of CFEI
Service Technical Assessment (STA) preparation & Routing to PMS & Design Office
Review of Initial Vault Drawing
Submission of Revised Transformer / Primary Metering Vault Drawing
Approval of Transformer Vault Drawing
Completion of Service Entrance/ Transformer or Metering Vault
Design Completion
Securing of Right-of-Way/APL/Permits (except DPWH/MMDA - 45 days)
Contract Preparation
Delivery of LA & LFC & Explaining Contract's content to Customer
Submission of Signed Contract and Letter Agreement
Final Inspection & Accomplishment of Checklist for SE/TV/MV
Submission Right of Way and payment of Deposits/Charges
Acceptance of Payment for Bill Deposits/IR/CA or other charge
Work Order Release Authorized / Field Order Release to Meter
Work Order Released by Design Office to Network/Sector
Work Order in Execution
Work Order Completed. Testing of Meralco and/or Cust. Facilities
Energization

PRECEDING
ACTIVITY
N/A
1
2
2
2
4
3
7
8
9
10
10
12
12
14
15
11
17
18
19
20
21
22
23

* Actual lead time per activity may vary depending on situation

LEAD TIME
(DAYS)*
2
2
7
5
15
30
2
5
7
7
30
20
30
3
2
3
5
7
5
1
1
30
1
1
Meralco Activity
Customer Activity

Annex 3. Estimated Lead Time per Activity

Estimated time of 113 days * to energize
Activity
Lead Time per Activity (Days)*
Submission of Application and Initial
2
Requirements (Letter of Request, EE Plan)
Receipt of Application & Advise of all
2
pertinent requirements
7
Submission of Initial Vault Drawing
5
Initial Survey
Submission of all the Required Documents
Submission of CFEI
Service Technical Assessment (STA)
preparation & Routing to PMS & Design
Office
Review of Initial Vault Drawing
Submission of Revised Transformer /
Primary Metering Vault Drawing
Approval of Transformer Vault Drawing
Completion of Service Entrance/
Transformer or Metering Vault
Design Completion
Securing of Right-of-Way/APL/Permits
(except DPWH/MMDA - 45 days)
Contract Preparation
Delivery of LA & LFC & Explaining Contract's
content to Customer
Submission of Signed Contract and Letter
Agreement
Final Inspection & Accomplishment of
Checklist for SE/TV/MV
Submission Right of Way and payment of
Deposits/Charges
Acceptance of Payment for Bill
Deposits/IR/CA or other charge
Work Order Release Authorized / Field
Order Release to Meter
Work Order Released by Design Office to
Network/Sector
Work Order in Execution
Work Order Completed. Testing of Meralco
and/or Cust. Facilities
Energization

Critical activities

Processing &
submission of CFEI

15

Transformer vault
drawing

30
2
5

Design completion

7
7
30
20

30
3
2

Payment of bill
deposit

3
5
7
5

* Actual lead time per activity may vary depending on situation

1
1
30
1
1

Meralco Activity
Customer Activity

Project Covered Application

6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1

2
Receipt of
Application

Design
and Prepare
Project Cost

Pre-Survey
and Processing

CUSTOMER DELIVERABLE
1.1

Submit initial
requirements

2.2

3.1

Signifies intention
to proceed with
project (thru MOA,
if applicable)
Sign-off on project
Gantt chart by both
parties

Starts wiring
installation and
construction of
service
entrance

MERALCO DELIVERABLE
1.2

2.1

Receives and
reviews
application

Surveys and
advises customer
on service entrance
requirement

Estimates the
project cost and
determines viability

Presentation
and Acceptance
Of Contract

Payment /
compliance to
requirements

Construct
Lines
and Facilities

Annex 4. Connection Point of Customer Facilities to

Meralcos Distribution System
The Single-Line Diagram shows
the arrangement and the
facilities at the Connection
Point for the connection of
Customers Primary-Side
Facilities with the Companys
Distribution System.

Annex 5. List of Meralco and Customer Assets

MERALCO FACILITIES

CUSTOMER FACILITIES

Facilities
27kV Surge Arrester
Fuse Cut-Out or Power Fuse
34.5kV Current Transformer (CT)
34.5kV Potential Transformer (PT)
Meter and Accessories
Metering Pole

Quantity
6 Units
3 Units
3 Units
3 Units
1 Set
1 Unit

Facilities
27kV Surge Arrester
Load Break Switch
Fuse Cut-Out or Power Fuse
Transformer, 3-333 kVA, 34.5kV/230V
Concrete Flat form
Poles
Meter and accessories
High Voltage Wire, Insulated, 36 kV, 1 50 mm
Breakers, 4 2000A, 2 1600A, 1 1000A
Three phase lines 250 mm2

Quantity
3 Units
1 Unit
3 Units
3 Banks
3 Units
9 Units
3 Units
175 m/phase
7 Units
7 wires/phase

Project Covered Application

6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1

2
Receipt of
Application

Design
and Prepare
Project Cost

Pre-Survey
and Processing

CUSTOMER DELIVERABLE
1.1

2.2

3.1

Signifies intention
to proceed with
project (thru MOA,
if applicable)
Sign-off on project
Gantt chart by both
parties

Starts wiring
installation and
construction of
service
entrance

1.2

2.1

3.2

Receives and
reviews
application

Surveys and
advises customer
on service entrance
requirement

Submit initial
requirements

MERALCO DELIVERABLE

Estimates the
project cost and
determines viability

Prepares
design and
actual project
cost

Presentation
and Acceptance
Of Contract

Payment /
compliance to
requirements

Construct
Lines
and Facilities

Project Covered Application

6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1

2
Receipt of
Application

Design
and Prepare
Project Cost

Pre-Survey
and Processing

Presentation
and Acceptance
Of Contract

CUSTOMER DELIVERABLE
1.1

2.2

3.1

Signifies intention
to proceed with
project (thru MOA,
if applicable)
Sign-off on project
Gantt chart by both
parties

Starts wiring
installation and
construction of
service
entrance

1.2

2.1

3.2

Receives and
reviews
application

Surveys and
advises customer
on service entrance
requirement

Submit initial
requirements

4.2

Accepts and
signs contract

MERALCO DELIVERABLE

Estimates the
project cost and
determines viability

Prepares
design and
actual project
cost

4.1

Presents service
contract
indicating the bill
deposit and
project cost, if
applicable

Payment /
compliance to
requirements

Construct
Lines
and Facilities

Annex 6. Contracts
Customer

Captive

Required Contracts

Long form contract / ASEE

Line extension agreement (if applicable)
* either cash advance or CIAC

Contestable

Connection agreement
(FABD Fixed Asset Boundary Document)
DWSA (Distribution Wheeling Service Agreement)
Line extension agreement (if applicable)
* either cash advance or CIAC

Project Covered Application

6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1

2
Receipt of
Application

Design
and Prepare
Project Cost

Pre-Survey
and Processing

Presentation
and Acceptance
Of Contract

Payment /
compliance to
requirements

CUSTOMER DELIVERABLE
1.1

2.2

3.1

Signifies intention
to proceed with
project (thru MOA,
if applicable)
Sign-off on project
Gantt chart by both
parties

Starts wiring
installation and
construction of
service
entrance

1.2

2.1

3.2

Receives and
reviews
application

Surveys and
advises customer
on service entrance
requirement

Submit initial
requirements

4.2

Accepts and
signs contract

MERALCO DELIVERABLE

Estimates the
project cost and
determines viability

Prepares
design and
actual project
cost

4.1

5.1

Presents service
contract
indicating the bill
deposit and
project cost, if
applicable

Inspects
customer
compliance to
all requirements

Construct
Lines
and Facilities

Project Covered Application

6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1

2
Receipt of
Application

Design
and Prepare
Project Cost

Pre-Survey
and Processing

4.2

5.2

Accepts and
signs contract

Pays the bill

deposit and
project cost
(if applicable)
Submits CFEI

4.1

5.1

Presents service
contract
indicating the bill
deposit and
project cost, if
applicable

Inspects
customer
compliance to
all requirements

Presentation
and Acceptance
Of Contract

Payment /
compliance to
requirements

CUSTOMER DELIVERABLE
1.1

2.2

3.1

Signifies intention
to proceed with
project (thru MOA,
if applicable)
Sign-off on project
Gantt chart by both
parties

Starts wiring
installation and
construction of
service
entrance

1.2

2.1

3.2

Receives and
reviews
application

Surveys and
advises customer
on service entrance
requirement

Submit initial
requirements

MERALCO DELIVERABLE

Estimates the
project cost and
determines viability

Prepares
design and
actual project
cost

Construct
Lines
and Facilities

Project Covered Application

6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1

2
Receipt of
Application

Design
and Prepare
Project Cost

Pre-Survey
and Processing

4.2

5.2

Accepts and
signs contract

Pays the bill

deposit and
project cost
(if applicable)
Submits CFEI

4.1

5.1

Presents service
contract
indicating the bill
deposit and
project cost, if
applicable

Inspects
customer
compliance to
all requirements

Presentation
and Acceptance
Of Contract

Payment /
compliance to
requirements

Construct
Lines
and Facilities

CUSTOMER DELIVERABLE
1.1

2.2

3.1

Signifies intention
to proceed with
project (thru MOA,
if applicable)
Sign-off on project
Gantt chart by both
parties

Starts wiring
installation and
construction of
service
entrance

1.2

2.1

3.2

Receives and
reviews
application

Surveys and
advises customer
on service entrance
requirement

Submit initial
requirements

MERALCO DELIVERABLE

Estimates the
project cost and
determines viability

Prepares
design and
actual project
cost

Constructs
lines and
facilities

Project Covered Application

6 major steps before energization.
For each step, the customer and Meralco have responsibilities to fulfill
1

2
Receipt of
Application

Design
and Prepare
Project Cost

Pre-Survey
and Processing

Presentation
and Acceptance
Of Contract

Payment /
compliance to
requirements

CUSTOMER DELIVERABLE
1.1

Construct
Lines
and Facilities

PROJECT COMPLETED

2.2

3.1

Signifies intention
to proceed with
project (thru MOA,
if applicable)
Sign-off on project
Gantt chart by both
parties

Starts wiring
installation and
construction of
service
entrance

1.2

2.1

3.2

Receives and
reviews
application

Surveys and
advises customer
on service entrance
requirement

Submit initial
requirements

4.2

5.2

Accepts and
signs contract

Pays the bill

deposit and
project cost
(if applicable)
Submits CFEI

4.1

5.1

Presents service
contract
indicating the bill
deposit and
project cost, if
applicable

Inspects
customer
compliance to
all requirements

CUSTOMER
FACILITY IS
ENERGIZED

MERALCO DELIVERABLE

Estimates the
project cost and
determines viability

Prepares
design and
actual project
cost

Constructs
lines and
facilities

Thank You!