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Assistance Request 1-5547042

Customer Ticket NA
Short
uplink
Etisalat UAE/Most of on air sites are suffering from high
Description
frame loss
Current
Feb 10 : Investigation on IP link is suggested. This is
Summary
transmission media issue. Customer agreed to close the AR.
State
Closed : Solution/Service Provided
Outage
No
Severity
Priority
Service Request Remote Technical Support

Request Type
Support
Sub-Type
Configuration Assistance
Category
Other
Internal
Yes
Assignment Events
Product
Product
9926 DBS-WCDMA
Version
LR13.3.W
No Change Request is linked to this AR

Product Location
Site
ETISALAT ABU DHABI
Instance
9926DBS WCDMA-Etisalat : In Service
Site Company
Emirates Telecommunications Corporation
City
Abu Dhabi
Country
United Arab Emirates
Contact
Name
Karim IBRAHIM ABD EL NABY
Company
Alcatel-Lucent : Open on behalf of Customer
Phone
20 127 109 0616
[email protected]
Request Method
Email
Email-Eng
Dates
Occurred
(GMT+4)
21-Jan-2015 13:36
Time now
29-Aug-2015 13:02
Reported
21-Jan-2015 13:36
AR Created
21-Jan-2015 13:42
Service Start
21-Jan-2015 13:36
Next Customer Contact
27-Feb-2015 08:30
Responded
21-Jan-2015 13:42
SA - Calculated
Respond Target
21-Jan-2015 14:36
Restored
21-Jan-2015 13:45
SA - Calculated
Restore Target
23-Jan-2015 13:36
Resolved
10-Feb-2015 23:51
SA - Calculated
Resolve Target
09-Mar-2015 03:53
Targets for Restore & Resolve were extended by 16 days

to account for Pending time
Closed
10-Feb-2015 23:51
Last Modified
11-Jun-2015 16:06
Entitlement
Modified By
archive
Agreement
242895 (OXIA 627085)
Covered Service TS 24x7 (Gold, Wireless Mobile Access)

Script
This request is entitled to service.
People
Owner
TSCd-WLS-WCDMA-IN : pthota
Assignee
CloQ-WLS-WCDMA-vGlobal : pthota
Referred 1
NorP-WLS-WCDMA-vGlobal : pthota
Referred 2
TEC-MoA-WCDMA_BTS : unassigned
Referred 3
TEC-WLS-WCDMA-BTS : brajendm
Resolve Group
TEC-WLS-WCDMA-BTS
Submitter
mkarpuz
Description
Attachments
Most of on air sites are suffering from Edch frame loss, We need to
investigate
the RC of this KPIs degradation, the issue appears on any site directly
after
swap, TEC support is needed to check the RC of this KPIs degradation,
From: "IBRAHIM ABD EL NABY, Karim (Karim)** CTR **"

<[email protected]>
Sent: 2015-01-21 10:36:55
To: ALU Support <[email protected]>
Subject: Etisalat UAE/Most of on air sites are suffering from high uplink
frame loss
Hello,
Short Description
Most of on air sites are suffering from
high uplink frame loss,
Current Summary
: Most of on air sites are suffering from Edch
frame loss, We need to investigate the RC of this KPIs degradation, the

issue appears on any site directly after swap, TEC support is needed to
check the RC of this KPIs degradation,
Contact Surname
Contact Given Name
Contact Phone
Contact Company
Company
Contract Number
Karim
: Ibrahim
:+971 56 354 4568
: Alcatel-Lucent
Emirates Telecommunications Corporation
: OXIA 627085
Region
: EMEA
Country
: United Arab Emirates
City
: Abu Dhabi
Site
: ETISALAT ABU DHABI
Product Instance
Severity
: 9926 DBS-WCDMA
: 2
Priority
Product Version
Outage
Internal/External:
: 3
: LR13.3W
: No
:Internal
-Best Regards,
Karim Ibrahim
LTE/WCDMA Integration Professional
META WLS Access Network (GNE EMEA)

M(UAE): +
<https://mail.eu.alcatel-lucent.com/owa/redir.aspx?
C=30449991f54743fd85063b63258fd6f2&URL=https%3a%2f%2ffanyv88.com%3a443%2fhttps%2fmail.eu.alcatellucent.com%2fowa%2fUrlBlockedError.aspx>
971-56-354-4568
M(Egy): +
<https://mail.eu.alcatel-lucent.com/owa/redir.aspx?
C=30449991f54743fd85063b63258fd6f2&URL=https%3a%2f%2ffanyv88.com%3a443%2fhttps%2fmail.eu.alcatellucent.com%2fowa%2fUrlBlockedError.aspx>
2010-668-44-810
ONNET:
2205 5534
Attachments
Showing Investigation and Proprietary logs together in time order

separately
Show
Investigation Log and Proprietary Log

1. 21-Jan-2015 13:45
mkarpuz
ALCATEL-LUCENT PROPRIETARY
Outgoing E-mail to Karim (Karim)** CTR ** IBRAHIM ABD EL NABY

Workflow Status: Stopped
Subject: Re: Etisalat UAE/Most of on air sites are suffering from high
uplink
frame loss
Contact: Karim (Karim)** CTR ** IBRAHIM ABD EL NABY
Agent: mkarpuz
From: [email protected]
To: "IBRAHIM ABD EL NABY, Karim (Karim)** CTR **"
<[email protected]>
Cc: "OKASHA, TAHER (TAHER)" <[email protected]>, "ABDEL-HALIM,
SAYED (SAYED)" <[email protected]>, "BERIDY, AHMED
(AHMED)"
<[email protected]>, "NABIL GEORGES, MARTIN (MARTIN)** CTR **"
<[email protected]>, "REDA, RAMY (RAMY)"
<[email protected]>, "KHEDR, MAHMOUD (MAHMOUD)"
<[email protected]>, "ZAHABI, RAMSEY (RAMSEY)"
<[email protected]>, "WAGDY MANSOUR, AYMAN (AYMAN)** CTR **"
<[email protected]>, "EL-MIDANY, AHMED (AHMED)"

<[email protected]>
Bcc:
Sent on: January 21, 2015 10:43:50 AM CET
Dear Customer,
Thank you for contacting the Alcatel-Lucent Welcome Center.

Your request has been processed and the ticket number for your reference is
AR
1-5547042
Please reference that number when contacting Alcatel-Lucent for follow-up.

An Alcatel-Lucent representative will contact you regarding your request.
Kind Regards,
Murat Karpuz
ALCATEL-LUCENT
GLOBAL WELCOME CENTER
Visit OnLine Customer Support for Contact details
2. 21-Jan-2015 13:49
pthota
Update to Current Summary: Jan 21 : Under Investigation
3. 21-Jan-2015 13:53
pthota
Update to Current Summary: Jan 21 : Awaiting Receive Log Files / Technical

Info
4. 28-Jan-2015 09:57
pthota
Update to Current Summary: Jan 28 : Awaiting Receive Log Files / Technical

Info
5. 29-Jan-2015 20:46
shelends
From: THOTA, Praveen-K (Praveen-K)** CTR **

Sent: Thursday, January 22, 2015 12:50 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; NABIL GEORGES, MARTIN
(MARTIN)**
CTR **; BERIDY, AHMED (AHMED)
Cc: INDIA-WCDMA-CdTSC-TEAM; OKASHA, TAHER (TAHER); ABDEL-HALIM, SAYED
(SAYED);
WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; ZAHABI, RAMSEY (RAMSEY); EL-MIDANY,
AHMED
(AHMED); ELHAKIM, Mohamed (Mohamed)** CTR **; KHEDR, MAHMOUD (MAHMOUD);
REDA, RAMY
(RAMY); NADIR, HAMMAD (HAMMAD)
Subject: RE: AR 1-1-5547042//Major//9926 DBS-WCDMA//Emirates
Telecommunications
Corporation//UAE-Abudhabi//Most of on air sites are suffering from high
uplink
frame loss
Hi Karim/Martin,
Kindly provide your inputs for the below queries...
1)
What is the end user impact observed due to this KPI degradation. Also
provide the customer Daily KPI impact with degradation percentage.

2)
high
From the NPO reports I can see there is some sites which are having
frame loss events ex. AR_U_2614_GayathiIndustrilaII. Some other sites are

having
very less events ex. EP_AR_U_2543_CityMallMzd. Please check and confirm the
geographic conditions of the high frame loss event sites.
3)
Could you please confirm all these high frame loss NodeBs from single
RNC or
distributed in multiple RNCs?
4)
Could you please provide these counter reports for RNC level as well?
VS.EdchIubTnlCongestIndc.DelayBuildUp
VS.EdchIubTnlCongestIndc.FrameLoss
VS.EdchIubTnlCongestIndc.NoCongestion
VS.EdchIubTnlCongestIndc.Reserved
VS.EdchMacTsnReassemblyErr.DupTsn
VS.EdchMacTsnReassemblyErr.UnrecovTsn
Also please provide below details for the longer period for High frame loss
events
NodeB as above mentioned.
Metrics:
UHSUPA024_CR (EdchHarqRetransmissions_HSUPA024_CR)
UHSUPA004_CR (HSUPAHARQBLER_HSUPA004_CR)
UHSUPA021_CR EdchHARQBler1stRtx_HSUPA021_CR
URB008_C_Hsupa
UplinkCellLoad_ULOAD001_CR
UplinkCellLoadHSUPA_ULOAD006_CR
UplinkRSSI_ULOAD002_CR
UplinkRSSI_ULOAD003_CR
HsdpaToDchFallbackUnsuccess_HSDPA048_C_HsdpaEdch
Counters :
-
VS.DedicatedUplinkBadPdusRlcRefCell.UlRabHsupa
VS.DedicatedUplinkKbytesRlcActiveCells.UlRabHsupa
VS.DedicatedUplinkKbytesRlcReferenceCell.UlRabHsupa
VS.DedicatedUplinkSduRlcRefCell.UlRabHsupa
VS.DedicatedUplinkMissingPduRlc.UlRabHsupa
VS.UlDiscardNonConfTraffic.UlRabHsupa =
VS.EdchFpRetransHarq.NharqFailInd
VS.EdchFpRetransHarq.NsubfrmNharqEq0
VS.EdchFpRetransHarq.NsubfrmNharqEq1
VS.EdchFpRetransHarq.NsubfrmNharqGt1
VS.EdchIubTnlCongestIndc.DelayBuildUp
VS.EdchIubTnlCongestIndc.FrameLoss
VS.EdchIubTnlCongestIndc.NoCongestion
VS.EdchIubTnlCongestIndc.Reserved
VS.EdchMacTsnReassemblyErr.DupTsn
VS.EdchMacTsnReassemblyErr.UnrecovTsn
VS_eDCHactiveUsers_10ms_users (U10905_2)
VS_eDCHactiveUsers_2ms_users (U10905_1)
Thanks and Regards,

Praveen Thota
+91 96899 18050
-----------------------------------------------------------------------------------------------------------------------------------------From: SHARMA, Shelendra (Shelendra)** CTR **
Sent: Monday, January 26, 2015 8:08 AM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; ARORA, Gaurav (Gaurav)**
CTR **
(SAYED);
AHMED
REDA, RAMY
(RAMY); NADIR, HAMMAD (HAMMAD); NABIL GEORGES, MARTIN (MARTIN)** CTR **;
THOTA,
Praveen-K (Praveen-K)** CTR **; BERIDY, AHMED (AHMED)
Telecommunications
uplink
frame loss
Hi Karim
From IMT logs, We can see Transmission flactuations in alarms and IMT logs.
Also
please check Conectivity from PTP server, seems Node Bs
not getting perfect
clock.
Also In 2 IMT logs, getting RRH related issues Kindly check RRH connectivity
and
Power. Also check RTWP values for these Node Bs for all 3 sectors.
296_imt_2015-01-24T14h02m55
From logs:
2015-01-17 06:01:40:560:23EF5DF 9914.37680607 [MsgSeq/37b394b0]

EQUIPMENT/0)
RAISED
2015-01-17 06:01:37 NO GRANT FROM PTP SERVER1
BTS/0 (BTS
2015-01-17 06:01:40:569:247B5D5 9914.38254037 [MsgSeq/37b394b0]

EQUIPMENT/0)
CLEARED
BTS/0 (BTS
2015-01-17 06:11:26:568:894B69D8
9922.2303420888 [
2015-01-17 07:10:41:695:452CCF88 9974.1160564616 [MsgSeq/37b394b0] IP

RAN/0 (VIRTUAL INTERFACE/2)
RAISED
2015-01-17 07:10:38 HEARTBEAT FAILURE
2015-01-17 07:10:46:600:577221D9 9974.1467097561 [IubHeartbeat/51d794b0]
IP RAN/0 (VIRTUAL INTERFACE/2)
CLEARED
2015-01-17 22:25:07:995:AE122EF5 10772.2920427253 [MsgSeq/37b394b0] IP
RAISED
2015-01-17 22:25:18:296:D471A7BE 10772.3564218302 [IubHeartbeat/51d794b0]
CLEARED
2015-01-17 22:25:51:188:4EF9CE65 10773.1324994149 [MsgSeq/37b394b0] IP
RAISED
2015-01-17 22:25:54:296:5A8DCD5B 10773.1519242587 [IubHeartbeat/51d794b0]
CLEARED
2015-01-18 22:46:45:908:DA40BE79 12048.3661676153 [MsgSeq/37b394b0] IP
RAISED
2015-01-18 22:46:47:206:DF16B243 12048.3742806595 [IubHeartbeat/51d794b0]

CLEARED
IMT logs:-
pltf/679[btimed
]
pkt.c#681 2015-01-24 08:00:46:449:FEC8F926
ERR
014 23:13:20, <9029ac00> :PTP2 time server IP address has not been configed!
pltf/679[btimed
]
pkt.c#681 2015-01-24 08:01:06:452:494D0FAF
ERR
pltf/679[MsgSeq
014
] CoreEccm.cc#2051 2015-01-24 08:01:27:127:9651D0EF
ERR
23:14:01, <044f0015> :Eccm.05.......$0$35$35$

pltf/679[MsgSeq
014
] CoreEccm.cc#2051 2015-01-24 08:02:27:132:75DBABE3
ERR
23:15:01, <044f0015> :Eccm.05.......$0$35$35$

pltf/679[MsgSeq
014
] CoreEccm.cc#2051 2015-01-24 08:03:27:139:556605A4
ERR
23:16:01, <044f0015> :Eccm.05.......$0$35$35$

pltf/679[iub_link_c]
014
bifmgt.c#4707 2015-01-24 08:04:09:513:F3417C25
ERR
23:16:43, <902bc400> :bif_getMac: Unable to find in arp cache, even after

MAC
translation
pltf/679[T_IpInterf]
014
ipif_pm.c#1859 2015-01-24 08:10:00:411:0E739C0E
23:22:34, <902bc500> :IPIF_Ipinterface::g_IPIF_OAM_Counters Error count

exceeding:InError 0,OutError 32
2. 2551_imt_2015-01-24T14h06m47
Please Check RRH and power.
WAR
pltf/584[RRHIL
028
]rfh_ParserIm#218
2015-01-24 14:06:29:790:4B49B48F
WAR
18:11:56, <0008a000> :CPRI_LIB...>WARN

RfhParserImpl::cbDetectedUnknownDataField(): found unknown data field=RX3PWR
pltf/584[RRHIL
028
]rfh_ParserIm#218
2015-01-24 14:06:29:790:4B49BCBA
WAR
18:11:56, <0008a000> :CPRI_LIB...>WARN

pltf/584[RRHIL
028
]rfh_ParserIm#218
2015-01-24 14:06:29:891:4BA9CE6B
WAR
18:11:56, <0008a000> :CPRI_LIB...>WARN

pltf/584[RRHIL
028
]rfh_ParserIm#218
2015-01-24 14:06:29:891:4BA9DC4A
WAR
18:11:56, <0008a000> :CPRI_LIB...>WARN

pltf/584[RRHIL
028
]rfh_ParserIm#218
2015-01-24 14:06:29:891:4BA9E7F9
WAR
18:11:56, <0008a000> :CPRI_LIB...>WARN

pltf/584[RRHIL
028
]rfh_ParserIm#218
2015-01-24 14:06:29:891:4BA9EFF1
WAR
18:11:56, <0008a000> :CPRI_LIB...>WARN

Also check Transmission flactuation & Clock stability.
2015-01-17 18:24:45:393:C9563BBF 27582.3377871807 [MsgSeq/37b394b0]

(BTS EQUIPMENT/0)
RAISED
BTS/0
2015-01-17 18:24:45:440:C982FE46 27582.3380805190 [MsgSeq/37b394b0] BTS/0

(BTS EQUIPMENT/0)
CLEARED
2015-01-12 13:26:26:202:E43EA5A6 21035.3829310886 [MsgSeq/37b394b0] IP

RAISED
2015-01-12 13:45:56:607:EC57878D 21052.3965159309 [IubHeartbeat/51d794b0]
CLEARED
2015-01-12 14:24:36:099:AD1F0C86 21086.2904493190 [MsgSeq/37b394b0] IP
RAISED
2015-01-12 14:30:23:866:BCA79078 21091.3165098104 [IubHeartbeat/51d794b0]
CLEARED
2015-01-14 14:16:44:784:6380A067 23594.1669374055 [MsgSeq/37b394b0]
ETHPORT/0 (ETHERNET PORT/0)
RAISED
2015-01-14 14:16:41 HW ETHERNET LINK FAILURE
2015-01-14 14:16:44:784:6380AA2E 23594.1669376558 [MsgSeq/37b394b0] IP
RAN/0 (IP RAN/0)
RAISED
2015-01-14 14:16:41 IP RAN FAILURE
2015-01-14 14:16:46:365:6963E583 23594.1768154499 [MsgSeq/37b394b0]
CLEARED
2015-01-14 14:16:46:365:6963EF74 23594.1768157044 [MsgSeq/37b394b0] IP
RAN/0 (IP RAN/0)
CLEARED
2015-01-14 14:16:43 IP RAN FAILURE
2015-01-17 18:24:45:393:C9562023
3. 2902_imt_2015-01-24T14h13m39
27582.3377864739
2015-01-02 18:09:10:784:DA8615DE 22940.3666220510 [MsgSeq/37b394b0] IP

RAISED
2015-01-02 18:09:22:876:7922635 22941.127018549 [IubHeartbeat/51d794b0]
CLEARED
IP
2015-01-08 23:21:24:460:2D654A94 30757.761612948 [MsgSeq/37b394b0] IP

RAISED
2015-01-08 23:22:31:313:26717813 30758.644970515 [IubHeartbeat/51d794b0]
CLEARED
pltf/593[RRHIL
040
]rfh_ParserIm#218
2015-01-24 14:13:32:997:66F62787
WAR
01:58:02, <0008a000> :CPRI_LIB...>WARN

pltf/593[RRHIL
040
]rfh_ParserIm#218
2015-01-24 14:13:32:997:66F633CE
WAR
01:58:02, <0008a000> :CPRI_LIB...>WARN

pltf/593[RRHIL
040
]rfh_ParserIm#218
2015-01-24 14:13:32:997:66F63F78
WAR
01:58:02, <0008a000> :CPRI_LIB...>WARN

pltf/593[RRHIL
040
]rfh_ParserIm#218
2015-01-24 14:13:32:997:66F64799
WAR
01:58:02, <0008a000> :CPRI_LIB...>WARN

pltf/593[RRHIL
040
]rfh_ParserIm#218
2015-01-24 14:13:33:092:67516925
WAR
01:58:02, <0008a000> :CPRI_LIB...>WARN

pltf/593[RRHIL
040
]rfh_ParserIm#218
2015-01-24 14:13:33:093:675175EB
WAR
01:58:02, <0008a000> :CPRI_LIB...>WARN

Regds
Shelendra
------------------------------------------------------------------------------------------------------------------------------------------From: NABIL GEORGES, MARTIN (MARTIN)** CTR **

Sent: Monday, January 26, 2015 9:07 AM
To: SHARMA, Shelendra (Shelendra)** CTR **; IBRAHIM ABD EL NABY, Karim
(Karim)**
CTR **; ARORA, Gaurav (Gaurav)** CTR **
(SAYED);
AHMED
REDA, RAMY
(RAMY); NADIR, HAMMAD (HAMMAD); THOTA, Praveen-K (Praveen-K)** CTR **;
BERIDY,
AHMED (AHMED)
Telecommunications

uplink
frame loss
Hello Shelendra,
First thanks a lot for your initial analysis

Kindly could you provide root cause for EDCH frame loss. Is there any needed
logs
that can show us what is the root cause of this degradation.
Could you tell us what is the impact of not receiving correct clock, as far
as I
understand most of the clocks received are either accepted with correct
clock
settings or discarded. The Clock is vulnerable to jitter, so from KPIs no
jitter
indication is found, so did you found any Jitter indication in the provided
logs
Best Regards,
Martin Nabil
Radio Network department,
Regional Service delivery
EMEA
M: +201200254921 (Egypt)
--------------------------------------------------------------------------------------------------------------------------From: SHARMA, Shelendra (Shelendra)** CTR **
Sent: Tuesday, January 27, 2015 8:32 AM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; NABIL GEORGES, MARTIN
(MARTIN)**
CTR **; ARORA, Gaurav (Gaurav)** CTR **
(SAYED);
AHMED
REDA, RAMY
BERIDY,
AHMED (AHMED)
Telecommunications
uplink
frame loss
Hi Karim
Analysis was based on IMT logs, which were provided by you.
If PTP server is ok and no issue in Clock, so why NO GRANT FROM PTP alarm or
clock
flactuation alarm is coming?
If transport is ok, so why Transmission flactuation alarms are coming IP
RAISED
?
Need to be check on those Node Bs
For RTWP,
noise
and rectify first.
RTWP is the Received Total Wideband Power, the total level of
within the UMTS frequency band of any cell.

Generally RTWP value in ideal case is about -104.5 dBm and -105.5 dBm.
You can verify RTWP values in problematic Node Bs and also share with us.
Regds
Shelendra Sharma
+91 9930969351
----------------------------------------------------------------------------------------------------------------------------------From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Sent: Tuesday, January 27, 2015 9:43 AM
To: SHARMA, Shelendra (Shelendra)** CTR **; ARORA, Gaurav (Gaurav)** CTR **
(SAYED);
AHMED
REDA, RAMY
BERIDY,
AHMED (AHMED); NABIL GEORGES, MARTIN (MARTIN)** CTR **
Telecommunications
uplink
frame loss
Importance: High
Hi Sharma,
Please for the PTP issue go through the AR I mentioned and you will find
that due
to the TX instability we faced this Sync alarms.
For the TX instabilities , you can check also the AR , you will find that
it's due
to TX instability,
My Question is: what's the RC of facing this KPIs trend? Is it totally the
RTWP?
For the site 296 is I mentioned in my below mail the site is NOT suffering
from
frame loss: and I provide the IMT to you to check what's the difference
between it
and other sites, but as below the analysis done also on it we same output of
alarms, so I think the TX&PTP alarms is not the main cause.
Waiting your feedback.
Thanks,
-----------------------------------------------------------------------------------------------------From: SHARMA, Shelendra (Shelendra)** CTR **
Sent: Thursday, January 29, 2015 2:38 PM
CTR **
(SAYED);
AHMED
REDA, RAMY
BERIDY,
Telecommunications
uplink
frame loss
Hi Karim
RTWP values are not Ok for 2614.

I will add GPS team, But kindly involve RF team to check Radio conditions.
For Good Node B, RTWP values should be stable.
Ex:- -100 to -104 db
Regds
Shelendra Sharma
+91 9930969351
6. 29-Jan-2015 20:48
shelends
Dear GPS Team
I am escalating this AR for deeper investigation
1 ? DESCRIPTION TEMPLATE
SUMMARY: Most of on air sites are suffering from high uplink frame loss
Concerned RNC: 9926 DBS-WCDMA
Concerned component : 9926 DBS-WCDMA
Type of alarm:
In IMT logs, Getting Transmission, PTP Grant
(Synchronization),
RTWP flactuation & CPRI_LIB Alarm
Time of the issue: As per customer, High uplink frame loss in some of Node
Bs
Impact : Most of on air sites are suffering from high uplink frame loss
Product release: LR13.3.W
Patch release: N/A
Reproducible: Yes Happening
Suggested solution (workaround...): Getting Transmission & Clock (PTP Grant)
alarms in Two Node Bs, & RTWP values are flactuating in Node B
PROBLEM DETAILS:
1. Action performed (feature activation, upgrade, work?order
application...):
General
2. System behavior (high?level + detailed description if relevant): High
uplink
frame loss in some Node Bs in network.
3. TSC/TIS analysis: Getting Below alarms in IMT logs.
Node B No 1:2015-01-17 06:01:40:560:23EF5DF 9914.37680607 [MsgSeq/37b394b0]

EQUIPMENT/0)
RAISED
BTS/0 (BTS
2015-01-17 06:01:40:569:247B5D5 9914.38254037 [MsgSeq/37b394b0]

EQUIPMENT/0)
CLEARED
2015-01-17 06:11:26:568:894B69D8
BTS/0 (BTS
9922.2303420888 [
2015-01-17 07:10:41:695:452CCF88 9974.1160564616 [MsgSeq/37b394b0] IP

RAISED
2015-01-17 07:10:46:600:577221D9 9974.1467097561 [IubHeartbeat/51d794b0]
CLEARED
2015-01-17 22:25:07:995:AE122EF5 10772.2920427253 [MsgSeq/37b394b0] IP
RAISED
2015-01-17 22:25:18:296:D471A7BE 10772.3564218302 [IubHeartbeat/51d794b0]
CLEARED
2015-01-17 22:25:51:188:4EF9CE65 10773.1324994149 [MsgSeq/37b394b0] IP
RAISED
2015-01-17 22:25:54:296:5A8DCD5B 10773.1519242587 [IubHeartbeat/51d794b0]
CLEARED
2015-01-18 22:46:45:908:DA40BE79 12048.3661676153 [MsgSeq/37b394b0] IP
RAISED
2015-01-18 22:46:47:206:DF16B243 12048.3742806595 [IubHeartbeat/51d794b0]
CLEARED
IMT logs:-
pltf/679[btimed
]
pkt.c#681 2015-01-24 08:00:46:449:FEC8F926
ERR
pltf/679[btimed
]
pkt.c#681 2015-01-24 08:01:06:452:494D0FAF
ERR
pltf/679[MsgSeq
014
] CoreEccm.cc#2051 2015-01-24 08:01:27:127:9651D0EF
23:14:01, <044f0015> :Eccm.05.......$0$35$35$
ERR
pltf/679[MsgSeq
014
] CoreEccm.cc#2051 2015-01-24 08:02:27:132:75DBABE3
ERR
23:15:01, <044f0015> :Eccm.05.......$0$35$35$

pltf/679[MsgSeq
014
] CoreEccm.cc#2051 2015-01-24 08:03:27:139:556605A4
ERR
23:16:01, <044f0015> :Eccm.05.......$0$35$35$

pltf/679[iub_link_c]
014
bifmgt.c#4707 2015-01-24 08:04:09:513:F3417C25
ERR
23:16:43, <902bc400> :bif_getMac: Unable to find in arp cache, even after

MAC
translation
pltf/679[T_IpInterf]
014
ipif_pm.c#1859 2015-01-24 08:10:00:411:0E739C0E
WAR
23:22:34, <902bc500> :IPIF_Ipinterface::g_IPIF_OAM_Counters Error count

exceeding:InError 0,OutError 32
Node B 2:-
Please Check RRH and power.
pltf/584[RRHIL
028
]rfh_ParserIm#218
2015-01-24 14:06:29:790:4B49B48F
WAR
18:11:56, <0008a000> :CPRI_LIB...>WARN

pltf/584[RRHIL
028
]rfh_ParserIm#218
2015-01-24 14:06:29:790:4B49BCBA
WAR
18:11:56, <0008a000> :CPRI_LIB...>WARN

pltf/584[RRHIL
028
]rfh_ParserIm#218
2015-01-24 14:06:29:891:4BA9CE6B
WAR
18:11:56, <0008a000> :CPRI_LIB...>WARN

pltf/584[RRHIL
028
]rfh_ParserIm#218
2015-01-24 14:06:29:891:4BA9DC4A
WAR
18:11:56, <0008a000> :CPRI_LIB...>WARN

pltf/584[RRHIL
028
]rfh_ParserIm#218
2015-01-24 14:06:29:891:4BA9E7F9
WAR
18:11:56, <0008a000> :CPRI_LIB...>WARN

pltf/584[RRHIL
028
]rfh_ParserIm#218
2015-01-24 14:06:29:891:4BA9EFF1
WAR
18:11:56, <0008a000> :CPRI_LIB...>WARN

Also check Transmission flactuation & Clock stability.
2015-01-17 18:24:45:393:C9563BBF 27582.3377871807 [MsgSeq/37b394b0]

(BTS EQUIPMENT/0)
RAISED
BTS/0
2015-01-17 18:24:45:440:C982FE46 27582.3380805190 [MsgSeq/37b394b0] BTS/0

(BTS EQUIPMENT/0)
CLEARED
2015-01-12 13:26:26:202:E43EA5A6 21035.3829310886 [MsgSeq/37b394b0] IP

RAISED
2015-01-12 13:45:56:607:EC57878D 21052.3965159309 [IubHeartbeat/51d794b0]

CLEARED
2015-01-12 14:24:36:099:AD1F0C86 21086.2904493190 [MsgSeq/37b394b0] IP
RAISED
2015-01-12 14:30:23:866:BCA79078 21091.3165098104 [IubHeartbeat/51d794b0]
CLEARED
2015-01-14 14:16:44:784:6380A067 23594.1669374055 [MsgSeq/37b394b0]
RAISED
2015-01-14 14:16:44:784:6380AA2E 23594.1669376558 [MsgSeq/37b394b0] IP
RAN/0 (IP RAN/0)
RAISED
2015-01-14 14:16:41 IP RAN FAILURE
Node B No 3:-
2015-01-02 18:09:10:784:DA8615DE 22940.3666220510 [MsgSeq/37b394b0] IP

RAISED
2015-01-02 18:09:22:876:7922635 22941.127018549 [IubHeartbeat/51d794b0]
CLEARED
IP
2015-01-08 23:21:24:460:2D654A94 30757.761612948 [MsgSeq/37b394b0] IP

RAISED
2015-01-08 23:22:31:313:26717813 30758.644970515 [IubHeartbeat/51d794b0]
CLEARED
pltf/593[RRHIL
040
]rfh_ParserIm#218
2015-01-24 14:13:32:997:66F62787
WAR
01:58:02, <0008a000> :CPRI_LIB...>WARN

pltf/593[RRHIL
040
]rfh_ParserIm#218
2015-01-24 14:13:32:997:66F633CE
WAR
01:58:02, <0008a000> :CPRI_LIB...>WARN

pltf/593[RRHIL
040
]rfh_ParserIm#218
2015-01-24 14:13:32:997:66F63F78
WAR
01:58:02, <0008a000> :CPRI_LIB...>WARN

pltf/593[RRHIL
040
]rfh_ParserIm#218
2015-01-24 14:13:32:997:66F64799
WAR
01:58:02, <0008a000> :CPRI_LIB...>WARN

pltf/593[RRHIL
040
]rfh_ParserIm#218
2015-01-24 14:13:33:092:67516925
WAR
01:58:02, <0008a000> :CPRI_LIB...>WARN

pltf/593[RRHIL
040
]rfh_ParserIm#218
2015-01-24 14:13:33:093:675175EB
WAR
01:58:02, <0008a000> :CPRI_LIB...>WARN

RTWP Flactuations:-
Seems RTWP values are flactuating, You can see in below graph & table, also
could you please share hourly reports for last 5 days.
UplinkRSSI_ULOAD002_CR_Max(UULOAD002_CR_Max)(dBm)
12/31/2014
01/01/2015
12/30/2014
01/02/2015
01/03/2015
01/04/2015
01/07/2015
01/08/2015
01/05/2015
01/06/2015
01/09/2015
01/10/2015
01/11/2015
01/14/2015
01/15/2015
01/12/2015
01/13/2015
01/16/2015
01/17/2015
01/18/2015
01/21/2015
01/22/2015
01/19/2015
01/20/2015
01/23/2015
01/24/2015
01/25/2015
01/28/2015
01/29/2015
01/26/2015
01/27/2015
AR_2614_26141_F1_A
N/A
N/A
-78.099
95.468
N/A
N/A
-72.8
-80
-91.393
N/A
N/A
N/A
-87.302 -86.802 -81.3
-81.801 -64.7
N/A
-82.101 -79.1
N/A
N/A
-88.003 -91.208 -
-74.3 -92.506 -95.768 -92.605 -84.596 -93.192 N/A

AR_2614_26142_F1_B
N/A
N/A
N/A
N/A
N/A
N/A
N/A
-79.399 -78.099 -74.2
N/A
N/A
-72.8 -81.698 -64.6

73.8 -72.1
-77.8
-68.7
-84.7
-87.607 -71.5
N/A
-88.108
N/A
N/A
-78.7 -77
-81.602 -83.5
75.7 -84.197
-84
N/A
-76.5
N/A
N/A
-82.501 -64.4
N/A
N/A
-67.3
-98.383 -58.6
-88.904 -96.089 -90.21 -
-85.799 -88.799 -97.376 -80.199 N/A
AR_2614_26144_F2_A
N/A
N/A
-81.101
91.101
-66.3
-93.024 -87.302 -96.685 -84.197 N/A
AR_2614_26143_F1_C
N/A
N/A
-89.595
-84.7
N/A
N/A
N/A
N/A
-75.3
-84.596 -82.101 -66.4

-92
-89.696 -87.302 -82.2
AR_2614_26145_F2_B
N/A
N/A
N/A
N/A
N/A
N/A
-77.699 -64.6
-70.4
-81.101 N/A
N/A
-69.8
N/A
-63.4
N/A
-69.6
-80.499
81.698
-80.401 -80.3
-72
-69.2
-77.901
-78.899 -70.1
-85.401
-80.7
N/A
AR_2614_26146_F2_C
N/A
N/A
N/A
N/A
N/A
N/A
-85.298 -79.6
N/A
N/A
-84.596 -81.201 -85.799 -82.701 -
-82.4
-81.602 -72
N/A
N/A
-74.1
N/A
-82.101 -77.6
N/A
N/A
-85.002
N/A
N/A
-74.3
N/A
-83.101
75.2 -72.2
-74
-71.8
-84
-77.699 -86.101 -90.697 N/A
-75.4
-82.501 -63.9
-85.595 -87.003 -78.2
-82.501 -76.101 -
CELL3G_WR2614_0
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
WR_Gayathi_Industrila_II_U2614_A
94.218
-94.366 -96.559 -94.676 -92.223 -91.706 -
-91.318
N/A
-89.799 -95.768 -92.915 -92.706 N/A

N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
WR_Gayathi_Industrila_II_U2614_B
90.601
-92.315 -92.915 -95.01 -92.088 -90.697 -
-86.202
N/A
-87.702 -95.565 -87.8

N/A
N/A
N/A
-94.076 N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
WR_Gayathi_Industrila_II_U2614_C
87.406
N/A
-84.798 -89.696 -94.291 -87.1
-82.4 -86.295 -91.318 -80.801 -85.696 N/A

N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
WR_Gayathi_Industrila_II_U2614_D
93.675
N/A
N/A
-90.508 N/A
-95.565 -94.924 -94.676 -95.979 -94.366 -
-93.308
N/A
-91.101 -93.612 -94.007 -95.979 N/A

N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
WR_Gayathi_Industrila_II_U2614_E
89.595
N/A
N/A
-91.393 -85.197 -87.901 -90.297 -93.871 -
-90.508
N/A
-82.101 -88.596 -90.386 -90.297 N/A

N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
WR_Gayathi_Industrila_II_U2614_F
93.427
N/A
N/A
-92.915 -94.518 -94.218 -95.01 -94.076 -
-92.41
N/A
-92.506 -93.079 -92.809 -95.468 N/A

N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
WR_Gayathi_New_Market_U2496_D
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
4. Reason for priority/severity choice: Most of on air sites are suffering

from
high uplink frame loss so need Root cause for same.
5. Contact information:
CONFIGURATION:
1. Hardware configuration: 9926 DBS-WCDMA
2. Software configuration: LR13.3.W
IMPACT:
1. Frequency of the problem (once, x times, sporadic, systematic...): Still
Happening
2. Features impacted (iMCTA, CAC, Rate Adaptation, HSxPA over IUR,
other...):
Uplink frame loss
3. Impact (call drop, board reset, KPI degradation, redundancy...): Uplink
frame
loss
HISTORY:
1. Which & how many NEs impacted: As per customer most of Node Bs has
impacted
2. How the issue was detected by customer or local ALU support (via KPIs
degradation, customer complaint...): Local ALU Support
3. When the issue has started: Most of on air sites are suffering from Edch
frame
loss, We need to investigate the RC of this KPIs degradation, the
appears
issue
on any site directly after swap,

4. What actions were performed before or in time when the issue begun
(feature
activation, upgrade, 3rd party actions...) and is the issue
still present: N/A
5. What recovery actions have been done & with what results: Suggest RTWP ,
Transmission & Check Synchronization
2 ? LOGS AND TRACES------------------------------ All required logs @
/srv/data202256/data/server/Traces/from_france/ETISALAT_UAE/AR 1-1-5547042
SFTP://172.25.80.47
user
ftraces
password
Elv24trf
Regds
Shelendra Sharma
7. 29-Jan-2015 20:53
shelends
Update to Current Summary: Jan 29 : Escalated this AR, High Frame loss in
many
Node Bs, Need Deeper Investigation.
8. 29-Jan-2015 20:53
shelends
Jan 29 : Escalated this AR, High Frame loss in many Node Bs, Need Deeper
Investigation.
9. 02-Feb-2015 12:33
sunilkd
we need NPO counters as per attached template
10. 04-Feb-2015 14:10

pthota
Update to Current Summary: Feb 4 : Escalated this AR, High Frame loss in
many Node
Bs, Need Deeper Investigation.
11. 04-Feb-2015 14:10

pthota
From: SHARMA, Shelendra (Shelendra)** CTR **

Sent: 02 February 2015 12:57
CTR **
(SAYED);
AHMED
REDA, RAMY
BERIDY,
AHMED (AHMED); NABIL GEORGES, MARTIN (MARTIN)** CTR **; MOHAN, Brajendra
(Brajendra)** CTR **

Telecommunications
uplink
frame loss
Adding GPS
Hi Brajendra
Any Update?
Regds
Shelendra
From: MOHAN, Brajendra (Brajendra)** CTR **

Sent: Monday, February 02, 2015 1:36 PM
To: SHARMA, Shelendra (Shelendra)** CTR **
(SAYED);
AHMED
REDA, RAMY
BERIDY,
Telecommunications
uplink
frame loss
Hello Shelendra,
Need NPO for further analysis .
Regards
Brajendra
From: SHARMA, Shelendra (Shelendra)** CTR **

To: MOHAN, Brajendra (Brajendra)** CTR **; IBRAHIM ABD EL NABY, Karim
(Karim)**
CTR **
(SAYED);
AHMED
REDA, RAMY
BERIDY,
Telecommunications
uplink
frame loss
Hi Bajendra
Please find the attached RTWP related KPI reports & IMT logs.
Aside Karim
Please provide NPO reports.
Regds
Shelendra
From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

To: SHARMA, Shelendra (Shelendra)** CTR **; MOHAN, Brajendra (Brajendra)**
CTR **
(SAYED);
AHMED
REDA, RAMY
BERIDY,
Telecommunications
uplink
frame loss
Importance: High
Dear Sharma,Brajenrda,
Please help UREGNLTY.. After I import the report you send to the NPO all old
customer and customized reports are deleted.. Please support urgently.
Thanks,
-BR,
Karim
M: +971 (0)56-354-4568

CTR **
(SAYED);
AHMED
REDA, RAMY
BERIDY,
Telecommunications
uplink
frame loss
Dears,
Please update.
Thanks,
-BR,
Karim
M: +971 (0)56-354-4568

CTR **;
DAS, Sunil (Sunil)** CTR **
(SAYED);
AHMED
REDA, RAMY
BERIDY,
Telecommunications
uplink
frame loss
Hello Sunil,
As discussed and after recovering the NPO reports, I cannot see the report
you
sent to only under View tap , tell me on which level you need to export? And
from
when? And if this file may be corrupted as discussed ,thanks to provide
another
one or give another indicator names and I will export,
Thanks,
-BR,
Karim
M: +971 (0)56-354-4568

Sent: Tuesday, February 03, 2015 3:31 PM
CTR **;
DAS, Sunil (Sunil)** CTR **
(SAYED);
AHMED
REDA, RAMY
BERIDY,
Telecommunications
uplink
frame loss
Dears,
Please Update.
Thanks,
-BR,
Karim
M: +971 (0)56-354-4568
From: DAS, Sunil (Sunil)** CTR **

To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; SHARMA, Shelendra
(Shelendra)**
CTR **; MOHAN, Brajendra (Brajendra)** CTR **
(SAYED);
AHMED
REDA, RAMY
BERIDY,
Telecommunications
uplink
frame loss
Can you please import again using add and replace option.
by
This file is used
many customers and they were able to send data.
Regards,
Sunil

To: DAS, Sunil (Sunil)** CTR **; SHARMA, Shelendra (Shelendra)** CTR **;
MOHAN,
Brajendra (Brajendra)** CTR **
(SAYED);
AHMED
REDA, RAMY
BERIDY,
Telecommunications
uplink
frame loss
Hi Sunil,
As discussed, we
cannot proceed again with the XML file,
Attached all required KPIs, let me know if anything other required,
Waiting your feedback.
Thanks,
-BR,
Karim
M: +971 (0)56-354-4568
Time Tracking Entry Added - IR01-TSA1
12. 04-Feb-2015 15:43

sunilkd
Karim,
Thanks for NPO counters.
1.
We
have analyzed and here are our findings.
Radio condition is good. RSSI and RTWP is within limit.
2.
There is no sever % of failure on restore indication. So, sync was
achieved.
3.
I have not seen any sync issue as well.
4.
Overall Radio side is good.
I believe, you were referring following counters to access frame lost in

network.
Please confirm.
1.
VS_EdchFrmWithFrmLossIpIf(U1764)(Event)
2.
VS_EdchIubTnlCongestIndc_FrameLoss
Both of counters indicate frame lost on IP network.

FSN(
It is detected based on
Frame sequence Number). Nodeb sends each packet with FSN. If RNC receives
some
packets and does not receive some, it will indicate immediately packet lost
in
IUB. This issue indicates frame lost in IP network.
3.
We have also seen IPRAN alarm which also indicates IP network
congestion or IP
network physically disconnected.
4.
There is also PTP packet sync issue. it could be due to delay or PTP
packet
lost in the network.
5.
There is also HSDPA packet lost on IP network.
All of the above points
indicate IP network which needs to be checked.
Nest step.
1.
Please arrange IP network diagram. I would like to
can trap
see nodes where we
the IP counter. Is it MPLS based network?

2.
Please collect
VS_EdchFrmWithFrmLossIpIf(U1764)(Event),
VS_EdchIubTnlCongestIndc_FrameLoss at 15 minutes granularity. I would like
to
correlate IPRAN alarm and packet lost.
3.
Find out, how many nodeBs data are going over one LSP if MPLS is used.
Regards,
Sunil
13. 09-Feb-2015 14:51

shelends
14. 09-Feb-2015 15:01

shelends
15. 09-Feb-2015 15:06

shelends
16. 09-Feb-2015 15:07

shelends
17. 10-Feb-2015 09:27

sunilkd
Karim,
Thanks for NPO counters.
1.
We
have analyzed and here are our findings.
Radio condition is good. RSSI and RTWP is within limit.
2.
There is no sever % of failure on restore indication. So, sync was
achieved.
3.
I have not seen any sync issue as well.
4.
Overall Radio side is good.
I believe, you were referring following counters to access frame lost in

network.
Please confirm.
1.
VS_EdchFrmWithFrmLossIpIf(U1764)(Event)
2.
VS_EdchIubTnlCongestIndc_FrameLoss
Both of counters indicate frame lost on IP network.

FSN(
It is detected based on
Frame sequence Number). Nodeb sends each packet with FSN. If RNC receives
some
packets and does not receive some, it will indicate immediately packet lost
in
IUB. This issue indicates frame lost in IP network.
3.
We have also seen IPRAN alarm which also indicates IP network
congestion or IP
network physically disconnected.
4.
There is also PTP packet sync issue. it could be due to delay or PTP
packet
lost in the network.
5.
There is also HSDPA packet lost on IP network.
All of the above points
indicate IP network which needs to be checked.
Nest step.
1.
Please arrange IP network diagram. I would like to
can trap
see nodes where we
the IP counter. Is it MPLS based network?

2.
Please collect
VS_EdchFrmWithFrmLossIpIf(U1764)(Event),
VS_EdchIubTnlCongestIndc_FrameLoss at 15 minutes granularity. I would like
to
correlate IPRAN alarm and packet lost.
3.
Find out, how many nodeBs data are going over one LSP if MPLS is used.
18. 10-Feb-2015 23:51

pthota
Update to Current Summary: Feb 10 : Investigation on IP link is suggested.

This is
transmission media issue. Customer agreed to close the AR.
19. 10-Feb-2015 23:51

pthota
From: DAS, Sunil (Sunil)** CTR **

Sent: Tuesday, February 10, 2015 10:21 AM
To: DAS, Sunil (Sunil)** CTR **; IBRAHIM ABD EL NABY, Karim (Karim)** CTR
**;
SHARMA, Shelendra (Shelendra)** CTR **; MOHAN, Brajendra (Brajendra)** CTR
**
(SAYED);
AHMED
REDA, RAMY
BERIDY,
AHMED (AHMED); NABIL GEORGES, MARTIN (MARTIN)** CTR **; SUSARRET, Andres
(Andres)** CTR **
Telecommunications
uplink
frame loss
Karim,
Please find RCA PPT. Let me know if you need some clarification.
Summary of investigation.
1.
The issue lies in transmission media( IUB link).
2.
UTRAN is working as expected.
Regards,
Sunil

To: DAS, Sunil (Sunil)** CTR **; SHARMA, Shelendra (Shelendra)** CTR **;
MOHAN,
Brajendra (Brajendra)** CTR **

(SAYED);
AHMED
REDA, RAMY
BERIDY,
AHMED (AHMED); NABIL GEORGES, MARTIN (MARTIN)** CTR **; SUSARRET, Andres
(Andres)** CTR **
Telecommunications
uplink
frame loss
Many thanks Sunil,Sharma, You can close the AR.
Thanks,
-BR,
Karim
M: +971 (0)56-354-4568
Resolution
Investigation on IP link is suggested. This is transmission media issue.
End of Assistance Request 1-5547042
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Assistance Request 1-5547042

Etisalat UAE/Most of on air sites are suffering from high

Feb 10 : Investigation on IP link is suggested. This is

transmission media issue. Customer agreed to close the AR.

Closed : Solution/Service Provided

Service Request Remote Technical Support

No Change Request is linked to this AR

ETISALAT ABU DHABI

9926DBS WCDMA-Etisalat : In Service

Emirates Telecommunications Corporation

United Arab Emirates

Karim IBRAHIM ABD EL NABY

Alcatel-Lucent : Open on behalf of Customer

Targets for Restore & Resolve were extended by 16 days

242895 (OXIA 627085)

Covered Service TS 24x7 (Gold, Wireless Mobile Access)

This request is entitled to service.

From: "IBRAHIM ABD EL NABY, Karim (Karim)** CTR **"

Most of on air sites are suffering from

high uplink frame loss,

: Most of on air sites are suffering from Edch

frame loss, We need to investigate the RC of this KPIs degradation, the

Contact Given Name

:+971 56 354 4568

Emirates Telecommunications Corporation

: United Arab Emirates

: ETISALAT ABU DHABI

META WLS Access Network (GNE EMEA)

Showing Investigation and Proprietary logs together in time order

Investigation Log and Proprietary Log

Outgoing E-mail to Karim (Karim)** CTR ** IBRAHIM ABD EL NABY

<[email protected]>, "EL-MIDANY, AHMED (AHMED)"

Thank you for contacting the Alcatel-Lucent Welcome Center.

Please reference that number when contacting Alcatel-Lucent for follow-up.

GLOBAL WELCOME CENTER

Visit OnLine Customer Support for Contact details

Update to Current Summary: Jan 21 : Under Investigation

Update to Current Summary: Jan 21 : Awaiting Receive Log Files / Technical

Update to Current Summary: Jan 28 : Awaiting Receive Log Files / Technical

From: THOTA, Praveen-K (Praveen-K)** CTR **

Kindly provide your inputs for the below queries...

provide the customer Daily KPI impact with degradation percentage.

frame loss events ex. AR_U_2614_GayathiIndustrilaII. Some other sites are

Thanks and Regards,

not getting perfect

2015-01-17 06:01:40:560:23EF5DF 9914.37680607 [MsgSeq/37b394b0]

2015-01-17 06:01:40:569:247B5D5 9914.38254037 [MsgSeq/37b394b0]

2015-01-17 07:10:41:695:452CCF88 9974.1160564616 [MsgSeq/37b394b0] IP

2015-01-18 22:46:47:206:DF16B243 12048.3742806595 [IubHeartbeat/51d794b0]

] CoreEccm.cc#2051 2015-01-24 08:01:27:127:9651D0EF

23:14:01, <044f0015> :Eccm.05.......$0$35$35$

] CoreEccm.cc#2051 2015-01-24 08:02:27:132:75DBABE3

23:15:01, <044f0015> :Eccm.05.......$0$35$35$

] CoreEccm.cc#2051 2015-01-24 08:03:27:139:556605A4

23:16:01, <044f0015> :Eccm.05.......$0$35$35$

bifmgt.c#4707 2015-01-24 08:04:09:513:F3417C25

From: "IBRAHIM ABD EL NABY, Karim (Karim) CTR "

Outgoing E-mail to Karim (Karim) CTR IBRAHIM ABD EL NABY

From: THOTA, Praveen-K (Praveen-K) CTR

------------------------------------------------------------------------------------------------------------------------------------------From: NABIL GEORGES, MARTIN (MARTIN) CTR

----------------------------------------------------------------------------------------------------------------------------------From: IBRAHIM ABD EL NABY, Karim (Karim) CTR