Scribd
Upload
81 views2 pages

Fact Sheet - ITIL Operational Support and Analysis

Fact_Sheet_-_ITIL_Operational_Support_and_Analysis.pdf

Uploaded by

sahuaditya2009
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
81 views2 pages

Fact Sheet - ITIL Operational Support and Analysis

Fact_Sheet_-_ITIL_Operational_Support_and_Analysis.pdf

Uploaded by

sahuaditya2009
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

ITIL Operational Support and

Analysis Certificate fact sheet


for more information, group discounts or bookings please contact us on 1300 782 072 or email [email protected]

ITIL Intermediate Capability Certification course


The ITIL Intermediate Qualification: Operational Support and Analysis (OSA)
Certificate is a freestanding qualification, but is also part of the ITIL
Intermediate Capability stream, and one of the modules that leads to the ITIL
Expert in IT Service Management Certificate. The purpose of this training module and the
associated exam and certificate is, respectively, to impart, test, and validate the knowledge
on industry practices in Service Management as documented in the ITIL Service Lifecycle
core publications.
This four-and-a-half-day course (including the exam) will specifically focus on the practical
application and the ITIL Certificate in Operational Support and Analysis is intended to
enable the holders of the certificate to apply the practices in resolution and support of the
Service Management Lifecycle.

Course format
Kinetic IT delivers this course instructor-led,
around a maximum group size of 12 participants.
This ensures the involvement and thus education
of all attendees. Theory is mixed with discussions
and practical exercises to make sure that the
concepts and terminology are not only understood
but can be readily applied after the course.

In-House Training
Kinetic IT can deliver this course in-house,
either at your premises or utilising our
facilities.
In-house training offers many benefits, not
the least the price, which is based on the
course and not the number of participants.

The ITIL Service Management framework


The IT Infrastructure Library (ITIL) is universally recognised as the most
practical and widely applicable framework for Service Management. It
forms the basis for the international standard (ISO\IEC 20000) and is
used by government, international organisation, outsourcers and many
other organisations.

Accreditation
Kinetic IT is an Accredited Training Provider and
Examination Centre for PeopleCert. All course material, trainers and
procedures have been independently audited to comply with the international syllabus.
Industry Association Recognition
Project Management Institute (PMI)
Contact Hours: 35 hours
Professional Development Units (PDUs): 35 PDUs
Australian Institute of Project Management (AIPM)
Continual Professional Development (CPD) points:
10 points

ITIL is a Registered Trade Mark of AXELOS Limited.


The Swirl logo is a Trade Mark of AXELOS Limited.
Copyright 2014 Kinetic IT. All rights reserved.
KIT-P20-T01 TRAINING FACT SHEET - ITOSA \ 15 JULY 2014

All Kinetic IT trainers have extensive experience with


implementing and operating within the ITIL principles.
This experience will benefit all participants in
obtaining a practical insight in the use of ITIL.

www.kineticit.com.au

ITIL Operational Support and


Analysis Certificate fact sheet
for more information, group discounts or bookings please contact us on 1300 782 072 or email [email protected]

Target audience


The target group of the ITIL Intermediate
Qualification: Operational Support and
Analysis (OSA) Certificate is drawn from:
Individuals who have attained the ITIL
Foundation (Bridge) certificate in Service
Management and who wish to advance
to higher level ITIL certifications.
Individuals who require a deep
understanding of ITIL Certificate in
Operational Support and Analysis
processes and how it may be used to
enhance the quality of IT service support
within an organisation.
IT professionals that are working within
an organisation that has adopted and
adapted ITIL who need to be informed
about and thereafter contribute to an
ongoing
service
improvement
programme.
Operational staff involved in Event
Management
Process,
Incident
Management
Process,
Request
Fulfilment
Process,
Problem
Management
Process,
Access
Management Process, Service Desk,
Technical Management, IT Operations
Management
and
Application
Management.

Learning Outcomes

Upon successful completion of the


education and examination components
related to this certification, candidates
can expect to gain competencies in the
following:
Service Management as a practice
Service Operation Principals
The
Processes
pertaining
to
Operational Support and Analysis
across the Service Lifecycle
Operational activities of processes
covered in other Lifecycle phases
Organising for Service Operation
which describe functions to be
performed
within
the
Service
Operation and Support
Service Operations and Support
Service
Operation
roles
and
responsibilities
Technology
and
Implementation
Considerations
Challenges, Critical Success Factors
and risks.

Examination
Our course-fee includes the ITIL Intermediate Operational Support and Analysis
examination. The exam consists of eight graded multiple-choice questions and which will
be undertaken on a separate (half) day shortly after the main four-day module, to allow
for study and preparation.
The exam provides the candidate with the ITIL Intermediate Qualification:
Operational Support and Analysis (OSA) Certificate that leads to the ITIL
Expert in IT Service Management Certificate.
Contact us for information on other ITIL courses, or download our
course calendar for dates, pricing and a registration form.

ITIL is a Registered Trade Mark of AXELOS Limited.


The Swirl logo is a Trade Mark of AXELOS Limited.
Copyright 2014 Kinetic IT. All rights reserved.

KIT-P20-T01 TRAINING FACT SHEET - ITOSA \ 15 JULY 2014

www.kineticit.com.au

You might also like