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Gina Grön: Summary and Objectives

Gina Grön is seeking a position requiring excellent organizational and business management skills. She has over 12 years of experience in hospitality and airline industries. She holds a BSc in International Hospitality Management from Oxford Brookes University where she received an award for highest academic results. Her work experience includes roles in airline operations, cabin crew, hotel guest services, and military travel coordination. She is proficient in Microsoft Office, reservation systems, and several languages.

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98 views3 pages

Gina Grön: Summary and Objectives

Gina Grön is seeking a position requiring excellent organizational and business management skills. She has over 12 years of experience in hospitality and airline industries. She holds a BSc in International Hospitality Management from Oxford Brookes University where she received an award for highest academic results. Her work experience includes roles in airline operations, cabin crew, hotel guest services, and military travel coordination. She is proficient in Microsoft Office, reservation systems, and several languages.

Uploaded by

api-24745732
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOC, PDF, TXT or read online on Scribd
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Gina Grön 13558 Leadwell Street, Van Nuys, CA 91405

Cell: 818-492 6250 · Email:


[email protected]

Summary and Objectives


Energetic and career –minded individual with more than 12 years of experience
within Hospitality and Airline Business and a newly acquired BSc Degree in
International Hospitality Management at Oxford Brooks University, England.
Singled out for prestigious opportunities and awards as well as recognized for
excellent organizational, communicational and interpersonal skills. Speak several
languages fluently.
Seeking a position requiring excellent Organizational and Business Management
skills, as well as creative thinking and problem solving.
Education
2006 - 2009 Honors Bachelor of Science Degree in International Hospitality
Management,
Oxford Brookes University, England
Received award for “Highest Academic Results” Studies included
Revenue Management, Economics, Sales and Marketing, Human
Resource Management, International Management, Environmental
Management, Maintenance and many other subjects

1996 - 1997 Tomelilla Tourism Education, Diploma studies, Sweden. Main subjects
were Geography, Tourism Operations, Tourist guide knowledge and
German.
1997 IGS/British Airways IATA level 1 & 2 and Amadeus computer education.
1991 - 1994 Upper secondary school. History and languages, Gislaveds Gymnasium,
Sweden
Work Experience
1997 - 2009 Airline Crew
I have worked in several different departments for the Swedish airline Malmö
Aviation, with more than 1.8 million passengers per year, annually awarded for their
excellent personal service
• Airport Coordinator
• Supervised operations and communicated with Flight Operations,
Flight Crew, Baggage handlers, Catering and other ground crew
members
• Coordinated flight plans and provide logistical assistance for flight
crew and passengers
• Coordinated delays and cancellation with all ground and flight crew
• Coordinated meetings and assistance with arrivals and departures
• Cabin Crew and Head of Cabin Crew.
• Ensured the safety of the passengers by conducting briefings and
safety and security checks.
• Addressed in-flight emergencies as they occurred such as passenger
medical emergencies and preparation for an emergency landing
• Provided outstanding customer service and care while working
effectively as part of a tight team and lead the crew throughout their
duties
• Airport Assistant, Reservations and Ticketing Department
• Worked closely with the Revenue Manager to maximize airline rates
• Ensured fluency of all ground operation and performed routine
responsibilities such as check-in, baggage handling and VIP Services
• Processed and boarded passengers to ensure the departure of flights
in a timely manner
• Created, changed and confirmed reservations for customers on
scheduled flights
• Handled ticket sales and printing as well as routinely handled large
amount of cash
2007 Management internship with the Group Sales Department at Hyatt
Cancun Caribe Resort, Mexico
• Proposal and contract preparations with clients
• Conducted site inspections of the hotel, restaurants and banquet
facilities with travel agencies, meeting planners and clients
• Worked closely with the Revenue Manager in order to maximize
occupancy and Average Daily Rate (ADR)
• Reported on weekly and monthly basis against plan/goals
• Represented the Resort at Trade Shows
2008 Guest Service Representative, Hotel Gothia Towers, the largest hotel in
Scandinavia, with more than 300 000 hotel nights sold per year.
• Provided Concierge and Valet services as well as managing guest
relations
• Worked closely with the housekeeping department in keeping room
status reports up to date and coordinate requests for maintenance and
repair work
2005 Travel Coordinator and Personnel Assistant for the Swedish Army,
1rst Sergeant, United Nations
• Planned, controlled and organized the leave times and travels of the
Swedish troops
• Research and organize weekend R/R trips to Croatia and Hungary
• Function as personnel assistant of the Swedish Human Resource
Manager and acted as multinational liaison with 12 different nationalities
2002 Divemaster, Similand Islands, Kao Lak, Thailand.
• Planned and lead dives while having complete responsibility for the
safety of the diving party
• Assisted divers with training and certifications

Other Qualifications
2006-2009 Crisis Management Education.
• Part of the Crisis Management Response Group, Malmö Aviation
• Dissertation on Crisis Management and Crisis Communication
with Stakeholders, Oxford Brookes University, England
2006 - 2009 Fidelio Reservation system and Microsoft Office Word, Power Point and
Excel

2005 Basic Military Service required for United Nations


2002 - 2009 CPR and First Aid certificates
2002 - 2004 Project Leader and Board member of “Gothenburg Festival for
Underwater movies” with more than a thousand visitors and
exhibitionists from various Nordic countries

Language skills
Swedish Primary Language Danish Conversational
English Fluent Norwegian Conversational
Spanish Fluent German Conversational

References are available upon request.

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