Continuous: How To Map The Value Stream For A Service Organization?. Available From

The core is "Lean thinking" or CONTINUOUS Improvement".
Both ways of naming it need to be

implemented as culture which transcends the whole company (otherwise it won't be sustainable
and successful). Lean Thinking / Continuous Improvement Culture consist of principles (which
are implemented as behaviours). The main ones are (in equal importance / no order) :
* Elimination of Waste (Production /PROCESS
- "Lean Production")
* Customer Orientation (Quality, Value Add, Zero Defects - "Lean Services"),

* Enabling, Development & Improvement (empowering employees, developing skills, idea
management, problem solving, coaching, Change Management - "Lean Management")
* Stability, Flexibility & Performance (Production, Process, Organisation, Value Add - "Lean
Production" / "SixSigma")
These main principles are typically detailed in more specific ones (up to 20 depending on taste
and company)
: The only "difference in objectives" between several "Lean" Methods which really matters is
whether they embrace the holistic approach of all the above principles ("Continuous Improvement
Culture") or just want to optimise one aspect of theBUSINESS
profits).
(typically to achieve short term
The latter one research has shown conclusively to be not successful and sustainable in the long
run.
I agree with Sanjay: minimization of waste activities and movements.

I will also add that it depends on your unit of analysis. if it is the 'service' itself, or it it is the
client. I would suggest that it is the client, and to this entity, the organization provides
services [or better, value added activities]; and the client 'moves' from one service to another.
The matter becomes more complicated when you include the employees and the activities
that they have to undergo in order to serve the client.
consider the client as a 'product' of your 'manufacturing' process that provides services. and
your end result is/must be, a happy client .
Hope it helps.
How to map the Value Stream for a service organization?. Available from:
https://www.researchgate.net/post/How_to_map_the_Value_Stream_for_a_service_organizati
on [accessed May 13, 2015].
Right first times

Lean aircraft designers consider that a new right first
time culture in aerospace manufacturing will do for
aircraft what it did for the car industry a decade ago.
Under the new regime, panels and components damaged
in operation can be quickly replaced at the front
line without special customization in much the same
way that car parts are ordered up and fitted in the
commercial world. Employees involved in all aspects
of Eurofighter productionfrom the design stage
through to logistic supportare grouped in integrated
product teams (IPTs). Each IPT is responsible for its
own budget and accountable for its particular section
of the aircraft (Cook, 1999, V. cruct, 2003)
As noted by Conner in Managing at the Speed of Change: People can only change
when they have the capacity to do so. Ability means having the necessary skills and
knowing how to use them. Willingness is the motivation to apply those skills to a
particular situation.
Implementation Dilemma[edit]
One criticism of lean perennially heard among rank-and-file workers is that lean practitioners may
easily focus too much on the tools and methodologies of lean, and fail to focus on the philosophy
and culture of lean. The implication of this for lean implementers is that adequate command of
the subject is needed in order to avoid failed implementations.[38] Another pitfall is that
management decides what solution to use without understanding the true problem and without
consulting shop floor personnel. As a result lean implementations often look good to the manager
but fail to improve the situation.[38] In addition, many of the popular lean initiatives, coming from
the TPS, are solutions to specific problems that Toyota was facing. Toyota, having an undesired
current condition, determined what the end state would look like. Through much study, the gap
was closed, which resulted in many of the tools in place today. Often, when a tool is implemented
outside of TPS, a company believes that the solution lay specifically within one of the popular
lean initiatives. The tools which were the solution to a specific problem for a specific company
may not be able to be applied in exactly the same manner as designed. Thus, the solution does
not fit the problem and a temporary solution is created vs. the actual root cause. [39]
The lean philosophy naturally makes your company fit, reducing cost while gain the performance.
The value stream mapping (VSM) and 5S are the most common approach that makes your
organisation away from waste. Lean action can be focused on the specific logistics processes or
cover the entire supply chains. Change start from analysis SKUs, using several days to state
each SKUs path, evaluating all the participator from material suppliers to the consumer. Taking
gap analysis determines the company must take steps and then verify and analyse company
has an obligation to achieve the objective. Base on that evaluating, the group promotes the
failure mode effects analysis (FMEA), use in order to prevent risk factors. In the actual case, it is
struck out that front-line workers involving lean activity are crucial adjective. Front-line employees
involving can directly increase the efficiency. Anyway, for one lean activity follow up limited
change, just like keeping fit, but many a little is very a matter of mickle in the supply chain. [40]
After adopting the lean approach, both manager and employee position is little bit change.
Therefore, it is needed the decisive leader when start to lean journey. It is having several
requirements to control the lean journey. First, it is likewise the most important one, author
strongly suggests the leadership and organisation own lean plan, in other words, the lean team
just provider suggestion for the leader. Second, it is normally getting coaching when the
organisation starts lean journey, but it is less efficient. As the saying goes, give a man fish and
you feed him for a day; teach a man to fish and you feed him for a lifetime. Begin developing
coaches you will find much more efficient. Third, the measurement for measuring leans it is
important. It will set the necessary data for a leader to decision-making. However, you cannot
successfully implementation when you good at measuring. So do not in order to see a thing to
do[41]
Lean manufacturing does have differences with lean enterprise. In recent research, the author
was discovered that we now have many lean manufacturing but rarely of them are lean
enterprises. The simple difference is the lean accounting and standard cost accounting. For
standard cost accounting, SKUs are difficult to understand. It is including too much hypothesis
and variance. There has too much indeterminacy. Therefore, manufacturing the traditional
accounting and move on to accept the lean accounting. To accept the lean accounting, the
benefit it is the fact that we can see the activity base on the cost rather not the pure cost just
base on labor or material. In the meeting Your Organisation, in 10 Years. The most common is
the lean has been developed for a long time. However, still needs to develop quite a long way. In
the San Diego region, rarely the company under 50 employees to start to accept lean think and
adopt lean approach, but in a metal stamping company which adopts lean tools they do reduce
the lead time, speed in delivery and working in progress. It is not enough just adopting lean tools,
they cannot make lean manufacturing growing to lean enterprise, you need to totally accept lean
think and make lean concept are part of your organisation body, the culture, thus it can be made
to lean sustainability.[42] WIKIPEDIA

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The core is "Lean thinking" or CONTINUOUS Improvement".

Both ways of naming it need to be

* Customer Orientation (Quality, Value Add, Zero Defects - "Lean Services"),

(typically to achieve short term

I agree with Sanjay: minimization of waste activities and movements.

Right first times

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