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SUPPORT

Sales Order #: 21995986

Issue Date: 01-APR-15

Symantec Agreement (SAN) #:
Customer Reference:
Disti / Cust PO: A164447
Certificate #: 14934256

Issued To:

Contract Owner:

VEDAM DESIGN & TECHNICAL CONSULTANCY PVTLTD

505-506 ACROPOLIS BUILDING
MILIATRY ROAD
ANDHERI EAST
MUMBAI, MAH 400059
INDIA
Customer Number: 58653822

VEDAM DESIGN & TECHNICAL CONSULTANCY PVTLTD

505-506 ACROPOLIS BUILDING
MILIATRY ROAD
ANDHERI EAST
MUMBAI, MAH 400059
INDIA
Customer Number: 58653822

If your purchase requires a license key and it is not printed or referenced on this certificate, you must register the related Serial Number on the
Symantec Licensing Portal to receive your key. Go to https://my.symantec.com to register your software and obtain license keys.
IMPORTANT:

Serial Number
M2313480209

Symantec.cloud customers:
If you purchased a Symantec hosted service, please go to https://activate-licensing.symantec.com for activation unless specific provisioning instructions
for your product have been provided elsewhere.

Product Name/Description
SYMC ENDPOINT PROTECTION SMALL
BUSINESS EDITION 12.1 25 USER RENEWAL
BASIC 12 MONTHS SMB
License File(s):
37354639.slf

Quantity
1

Part #
21182857

RTSM ID / Support ID
1681-0783-9723

Maintenance/Subscription
Start Date
End Date
20-MAR-15
19-MAR-16

Product is subject to the U.S. Export Administration Regulations (EAR) and diversion contrary to U.S. law is prohibited. You agree to comply with all relevant laws, including the U.S. EAR and the laws of any country from which Product is re-exported. All Symantec Product is
currently prohibited for export or re-export to Cuba, North Korea, Iran, Syria and Sudan and to any country or its nationals subject to relevant embargo or sanction or to any entity or person for which an export license is required per any relevant restricted party list, without first
obtaining a license. Furthermore, You will not use or allow use of Product in connection with chemical, biological, or nuclear weapons, or missiles, drones or space launch vehicles capable of delivering such weapons.

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SUPPORT

Sales Order #: 21995986

For ease of managing your support renewal, please retain this certificate which holds valuable reference information for your renewal transaction inclusive
of your Symantec Agreement Number (SAN).
Symantec.cloud endpoint management console URL: https://hostedendpoint.spn.com/
Login to manage and support your Endpoint Protection service.
Symantec.cloud Technical Support http://www.symanteccloud.com/support
Contact technical support for Symantec.cloud offerings
Symantec Email & Web mangement console URL: https://clients.messagelabs.com.
Login to manage and support your cloud-based Email, Web and IM security services products.
Licensing Portal Help Tutorials: https://licensing.symantec.com/acctmgmt/home/Jump.jsp
These two-minute videos explain how to get license keys for new purchases and version upgrades.
Global Enterprise Customer Care URL: http://go.symantec.com/callcustomercare
Contact Customer Care for non-technical licensing-related questions.
Technical Support URL: http://www.symantec.com/enterprise/support/index.jsp
Contact Technical Support for technical product-related questions
Software Download URL: https://fileconnect.symantec.com
You will need a Serial Number related to your product for access.
Symantec URL: http://www.symantec.com
Learn more about Symantec products and services.
Symantec Licensing Program URL: http://www.symantec.com/business/products/licensing/index.jsp
Learn more about the benefits of the Buying Program you are participating in.
TC TrustCenter Support Resources URL: https://knowledge.verisign.com/support/mpki-support/index?page=content&&id=AR1597
Additional TC TrustCenter Support Resources and Tools
Symantec Education Voucher Redemption URL: http://www.symantec.com/business/training/evoucher/
To access your Education purchase click on the Education Voucher Redemption URL link above, and using the serial number on the face of this certificate, complete the
Product is subject to the U.S. Export Administration Regulations (EAR) and diversion contrary to U.S. law is prohibited. You agree to comply with all relevant laws, including the U.S. EAR and the laws of any country from which Product is re-exported. All Symantec Product is
currently prohibited for export or re-export to Cuba, North Korea, Iran, Syria and Sudan and to any country or its nationals subject to relevant embargo or sanction or to any entity or person for which an export license is required per any relevant restricted party list, without first
obtaining a license. Furthermore, You will not use or allow use of Product in connection with chemical, biological, or nuclear weapons, or missiles, drones or space launch vehicles capable of delivering such weapons.

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SUPPORT

Sales Order #: 21995986

Voucher registration process, then follow the instructions to begin your training.

Clients purchasing new Managed Security Services will receive an email directly to introduce them to the service.
More information may be found here: http://www.symantec.com/managed-security-services
Symantec User Authentication Technical Support URL: https://www.symantec.com/contactsupport
Symantec User Authentication Products

Product is subject to the U.S. Export Administration Regulations (EAR) and diversion contrary to U.S. law is prohibited. You agree to comply with all relevant laws, including the U.S. EAR and the laws of any country from which Product is re-exported. All Symantec Product is
currently prohibited for export or re-export to Cuba, North Korea, Iran, Syria and Sudan and to any country or its nationals subject to relevant embargo or sanction or to any entity or person for which an export license is required per any relevant restricted party list, without first
obtaining a license. Furthermore, You will not use or allow use of Product in connection with chemical, biological, or nuclear weapons, or missiles, drones or space launch vehicles capable of delivering such weapons.

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SUPPORT

Sales Order #: 21995986

Symantec Enterprise Technical Support

This document (the "Certificate") is a legal agreement between the end user (the "Licensee") named on the face of this certificate and Symantec Corporation and/or its subsidiaries ("Symantec"). This Certificate and the rights granted herein are only effective as to end users who have a
valid license pursuant to a Symantec license agreement (the "License Agreement") for the underlying Symantec software product(s) (the "Software") for which this support will be provided. Please read this Certificate.
IF LICENSEE DOES NOT AGREE TO THESE TERMS, THEN SYMANTEC IS UNABLE TO PROVIDE SUPPORT FOR THE SOFTWARE TO LICENSEE. RECEIPT OF SUPPORT INDICATES LICENSEE'S AGREEMENT TO THESE TERMS.
Support Offerings: Commencing on the issue date set forth on the face of this Certificate, Symantec will provide to Licensee the support service(s) listed on the face of this Certificate, within the Symantec region in which the Software is licensed for use as indicated in the License
Agreement. Support services are provided under the terms and conditions listed below, until the end date set forth on the face of the Certificate.1. Essential Support.
1) Access to technical support provided by telephone on a 24x7 basis; 2) Continuous Efforts Problem Resolution Engineering (available upon request for Severity 1 Cases only); 3)Access to the Symantec technical support website; 4)Delivery of bug fixes and patches; 5) Essential
Support includes Content Updates, if applicable, and Upgrade Assurance; 6) Licensee may designate up to six (6) individuals per title of Software for Essential Support to act as liaisons with Symantec Technical Services staff ("Designated Contacts").
2. Basic Maintenance.
1)Access to technical support provided by telephone from 8 a.m. to 6 p.m. during the normal business week of, and in accordance with statutory holidays of, the country where the Software is installed; 2) Access to the Symantec technical support website; 3) Delivery of bug fixes and
patches; 4) Basic Maintenance includes Content Updates, if applicable, and Upgrade Assurance; 5) Licensee may designate up to two (2) individuals per title of Software for Basic Maintenance to act as Designated Contacts as defined above.
Definitions:
Content Updates: Content Updates as used in this Certificate refer to content used by Software that is updated from time to time, including but not limited to: updated anti-spyware definitions for anti-spyware software; updated antispam rules for antispam software; updated virus
definitions for antivirus and crimeware products; updated URL lists for content filtering and antiphishing products; updated firewall rules for firewall products; updated vulnerability signatures for vulnerability assessment products; updated policy compliance updates for policy compliance
software; updated lists of authenticated web pages for web site authentication software; and updated intrusion detection data for intrusion detection products, (if applicable). Content Updates means the right to use Content Updates to the Software as they become generally available to
Symantec's end user customers except for those Content Updates that are only available through purchase of a Content Updates Subscription. Symantec reserves the right to designate specified Content Updates as requiring purchase of a Content Updates Subscription at any time
and without notice to Licensee; provided, however, that if Licensee purchases support hereunder that includes particular Content Updates on the issue date set forth on the face of this Certificate, Licensee will not have to pay an additional fee to continue receiving such Content
Updates through the end date set forth on the face of this Certificate, even if Symantec designates such Content Updates as requiring a Content Updates Subscription.
Content Updates Subscription: The right to use those Content Updates that Symantec elects to make available by separate paid subscription. If Licensee has purchased Content Updates Subscription(s), the number set forth on the face of this Certificate opposite the description of
such subscription reflects the quantity of such subscription purchased by Licensee.
Upgrade Assurance: The right to use upgrades to the Software as they become generally available to Symantec's end user customers. An upgrade is any version of the Software which has been released to the public and which replaces the prior version of the Software on Symantec'
s price list. All such upgraded Software is licensed to Licensee for use subject to all terms and conditions, including without limitation disclaimers of warranties and limitation of liabilities, of the License Agreement. Nothing in this Certificate shall be construed as separately licensing
copies of the Software or increasing the number of copies of Software licensed to Licensee.
Terms and Conditions:
Support Policies: The support service(s) will be provided in accordance with Symantec's Enterprise Technical Support Policy and other support policies which may be revised and updated by Symantec from time to time without notice to Licensee. Please refer to
www.symantec.com/enterprise/support/support_policies.jsp for copies of such policies. Under Symantec's Enterprise Technical Support Policy, support services may be discontinued for certain Software or a particular version of Software prior to the end date set forth on the face of
this Certificate.
Geographic Availability: Not all of the support services listed above are available in all countries or locations or for all Symantec software products.
Scope of Support: Licensee's technical assistance may be limited to error correction resolution in certain Software if Licensee has not installed and implemented all licenses for such Software in accordance with the directions for installation provided by Symantec. Please refer to
http://www.symantec.com/enterprise/products/index.jsp for additional information on services offered by Symantec to assist you in proper installation and implementation of Software. Technical support will not include activities that would be typically made generally available and
characterized by Symantec as product training, consulting involving integration, security solutions enablement, security advisory, pre-production configuration services, managed security or implementation services or the like, which are offered separately as noted below.
Additional Designated Contacts: Licensee may add additional Designated Contact(s) for either Essential Support or Basic Maintenance by paying the applicable fee in effect at the time Licensee seeks to add the additional Designated Contact(s). If Licensee has purchased the right
to designate additional Designated Contacts, the number set forth on the face of this Certificate reflects the number of additional designated Licensee Designated Contacts who may receive technical support on Licensee's behalf with the same rights and for the same term as the
primary contacts for either Essential Support or Basic Maintenance.
Acknowledgement of Use of Personal Data. Licensee recognizes that Symantec will require Licensee to supply certain personal data (such as business contact names, business telephone numbers, business e-mail addresses), in order for Symantec to provide Support and to keep
Licensee apprised of support and product updates. Licensee acknowledges that Symantec is a global organization, and such personal data may be accessible on a global basis to enable Symantec to provide Licensee Support. By providing such personal data, Licensee consents to
Symantec using, transferring and processing this personal data on a global basis for the purposes described above.
Support Services Warranty. Symantec warrants, for a period of thirty (30) days from the date of performance of support services under this Certificate, that such support services will be performed in a manner consistent with generally accepted industry standards. For support
services not performed as warranted in this provision, and provided Licensee has reported such non-conformance to Symantec within thirty (30) days of performance of such non-conforming support services, Symantec will, at its discretion, either correct any nonconforming support
services or refund the relevant fees paid for the nonconforming support services. THIS IS LICENSEE'S EXCLUSIVE REMEDY AND SYMANTEC'S SOLE LIABILITY ARISING IN CONNECTION WITH THE SUPPORT SERVICES WARRANTY DESCRIBED IN THIS SECTION.
DISCLAIMER OF DAMAGES: TO THE MAXIMUM EXTENT PERMITTTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL SYMANTEC BE LIABLE TO YOU FOR (i) ANY
COSTS OF PROCUREMENT OF SUBSTITUTE OR REPLACEMENT GOODS AND SERVICES, LOSS OF PROFITS, LOSS OF USE, LOSS OF OR CORRUPTION TO DATA, BUSINESS INTERRUPTION, LOSS OF PRODUCTION, LOSS OF REVENUES, LOSS OF CONTRACTS,
LOSS OF GOODWILL, OR ANTICIPATED SAVINGS OR WASTED MANAGEMENT AND STAFF TIME; OR (ii) ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES WHETHER ARISING DIRECTLY OR INDIRECTLY OUT OF THE PROVISION OF
SUPPORT SERVICE(S), EVEN IF THE PARTY, ITS RESELLERS, SUPPLIERS OR ITS AGENTS HAS BEEN TOLD SUCH DAMAGES MIGHT OCCUR. IN NO CASE SHALL SYMANTEC'S LIABILITY EXCEED THE PURCHASE PRICE FOR THE SUPPORT SERVICE(S). NOTHING
IN THIS CERTIFICATE SHALL EXCLUDE OR LIMIT SYMANTEC'S LIABILITY FOR ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED BY LAW.
INTEGRATION: This Certificate, as supplemented by any relevant terms in the License Agreement not otherwise defined herein, constitutes the entire agreement between this parties pertaining to the subject matter hereof, and, except as otherwise agreed upon in writing by the parties,
supersedes any and all prior written or oral agreement with respect to such subject matter.

Product is subject to the U.S. Export Administration Regulations (EAR) and diversion contrary to U.S. law is prohibited. You agree to comply with all relevant laws, including the U.S. EAR and the laws of any country from which Product is re-exported. All Symantec Product is
currently prohibited for export or re-export to Cuba, North Korea, Iran, Syria and Sudan and to any country or its nationals subject to relevant embargo or sanction or to any entity or person for which an export license is required per any relevant restricted party list, without first
obtaining a license. Furthermore, You will not use or allow use of Product in connection with chemical, biological, or nuclear weapons, or missiles, drones or space launch vehicles capable of delivering such weapons.