The document summarizes the strategy used by an Indonesian pharmaceutical company to achieve nearly eight-fold revenue growth over five years. The strategy had two key elements: formulation of a clear strategy focused on leveraging distribution networks, customer service, new capacity and product categories; and rigorous execution of the strategy through clear priorities, performance measurement, reporting, and continuous adjustments. A key to sustaining results was investing in leadership development to ensure continued strong execution over time as competition increased. Managing strategy well is important for companies in Indonesia to maintain competitive advantages as the market evolves.
The document summarizes the strategy used by an Indonesian pharmaceutical company to achieve nearly eight-fold revenue growth over five years. The strategy had two key elements: formulation of a clear strategy focused on leveraging distribution networks, customer service, new capacity and product categories; and rigorous execution of the strategy through clear priorities, performance measurement, reporting, and continuous adjustments. A key to sustaining results was investing in leadership development to ensure continued strong execution over time as competition increased. Managing strategy well is important for companies in Indonesia to maintain competitive advantages as the market evolves.
The document summarizes the strategy used by an Indonesian pharmaceutical company to achieve nearly eight-fold revenue growth over five years. The strategy had two key elements: formulation of a clear strategy focused on leveraging distribution networks, customer service, new capacity and product categories; and rigorous execution of the strategy through clear priorities, performance measurement, reporting, and continuous adjustments. A key to sustaining results was investing in leadership development to ensure continued strong execution over time as competition increased. Managing strategy well is important for companies in Indonesia to maintain competitive advantages as the market evolves.
The document summarizes the strategy used by an Indonesian pharmaceutical company to achieve nearly eight-fold revenue growth over five years. The strategy had two key elements: formulation of a clear strategy focused on leveraging distribution networks, customer service, new capacity and product categories; and rigorous execution of the strategy through clear priorities, performance measurement, reporting, and continuous adjustments. A key to sustaining results was investing in leadership development to ensure continued strong execution over time as competition increased. Managing strategy well is important for companies in Indonesia to maintain competitive advantages as the market evolves.
the growth. To achieve this, the strategy itself was focused down to a few major priorities that everyone could understand and contribute to. Each priority was measured to ensure that the organization would do the right things right and discussions about performance against the strategy were held at every level assisted by simple, but powerful reporting. The plan itself was flexible and dynamic, and adjustments were made continuously to ensure that the company was focused on the right set of initiaIT IS RELATIVELY EASY TO tives to drive results. COPY STRATEGY, SYSTEMS Without this focus the AND PROCESSES. HOWEVER, results would not have been GOOD LEADERSHIP, WITH A possible. To sustain the results PASSION FOR EXECUTION, IS year after year, the company NOT EASY TO REPLICATE. also invested in leadership, helping leaders at multiple levels to improve their ability to execute, enhance core leadership The first step in the process was skills and at the same time to build to formulate a winning strategy the next generation of leaders. As the based on a deep understanding of competition started to catch up, this the market and the strengths of the leadership investment was understood company relative to the competition. to be the key source of long-term By leveraging its vast distribution competitive advantage. It is relatively network, focusing on great customer easy to copy strategy, systems and service, investing in new capacity and processes. However, good leadership, introducing new product categories with a passion for execution, is not in underserved niches, the company easy to replicate. was able to significantly outperform As Indonesian companies evolve the market growing at more up to three times the market growth rate for into regional and global competitors (and as more global competitors come several years. to Indonesia), the discipline of managHaving the strategy was only part of the story. The company realized that ing strategy will become more important. Todays entrepreneurs will need unless every employee from the top to build these capabilities into their to the bottom understood the stratbusiness models to ensure sustained egy and their role in implementing performance, maintain their competiMATTHEW TICE IS MANAGING DIRECTOR AND FOUNDING PARTNER FOR ASIA-PACIFIC AT THE PALLADIUM GROUP. tive edge and long-term survival. F reat strategies are the ones that work. In hindsight we can always look back and judge the successful strategies against the ones that failed. What can we learn from both the successes and the failures? It is useful to first draw a distinction between two essential elements of strategy, strategy formulation and strategy execution. Strategy formulation is about knowing where to compete and how to win in the marketplace. Strategy execution is about making it happen once the key choices are made concerning where to play and how to win. Most organizational strategies fail on at least one of these dimensions. Twenty years ago, the consensus was that strategy formulation is far more important than execution, which was considered by many to be a trivial afterthought. Today the consensus has shifted and strategy execution is recognized to be the far more challenging and important part of the equation. The simple fact is that you need both. The results can be impressive when these two elements come together. Consider one Indonesian pharmaceutical company that was able to deliver nearly eight-fold growth in just over five years from approximately Rp 500 billion to Rp 3.6 trillion in revenue growth, whilst doubling market share. To achieve these results, this organization implemented a disciplined approach to formulating and managing strategy, based on the Balanced Scorecard as developed by Drs. Robert Kaplan and David Norton.