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Airline Basics The Course Package

The course provides 20 hours of simulated training in airline reservations and ticketing using a global distribution system (GDS), 45 days of online access to course materials including lessons, drills and quizzes, and a login to take a final online test. The course outline includes 19 lessons covering topics such as displaying, building and modifying passenger name records, availability, fares, seating, queues, and ticketing. It also provides information about the instructor who is a registered IATA instructor with experience training agents on the Amadeus and Galileo GDS.

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Tariq A Malik
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0% found this document useful (0 votes)
527 views9 pages

Airline Basics The Course Package

The course provides 20 hours of simulated training in airline reservations and ticketing using a global distribution system (GDS), 45 days of online access to course materials including lessons, drills and quizzes, and a login to take a final online test. The course outline includes 19 lessons covering topics such as displaying, building and modifying passenger name records, availability, fares, seating, queues, and ticketing. It also provides information about the instructor who is a registered IATA instructor with experience training agents on the Amadeus and Galileo GDS.

Uploaded by

Tariq A Malik
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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The course package:

20 Hours of Training in Simulated Environment emulating the Abacus GDS

45 days of unlimited access to course material in the form of interactive


lesson files, drills and quizzes

Individual Login ID and Password to access GDS Simulation, creating your


own PNRs and for giving Final Online Test on Course Completion of GDS
Efficiency

Airlines Reservations, eTicketing & PNR Management Training online course


outline:

Lesson 1 - Introduction, signing in and out, encode and decode

Part 1 - Introduction to the course

Part 2 - Signing in and out of a System

Part 3 - Agent work areas

Part 4 - Encode cities and airports

Part 5 - Decode cities and airports

Part 6 - Encode and decode airlines

Lesson 2 - Displaying a PNR

Part 1 - Display a PNR

Part 2 - Similar name lists

Part 3 - Redisplay PNR

Part 4 - PNR subfields

Part 5 - PNR history

Part 6 - Record locator return

Lesson 3 - Timetables, availability, schedules, access types

Part 1 - Timetable displays

Part 2 - Return timetables

Part 3 - Basic flight availability

Part 4 - Availability from a timetable

Part 5 - Schedule displays

Part 6 - Flight information

Part 7 - Availability access levels

Lesson 4 - Return availability, availability change entries, airline alliances

Part 1 - Journey types

Part 2 - Return availability

Part 3 - Availability change entries

Part 4 - Airline Alliances, Codeshares, Low Cost Carriers

Lesson 5 - Building a PNR

Part 1 - Booking seats on nonstop and direct flights

Part 2 - Booking seats on connections

Part 3 - Enter basic name elements

Part 4 - Enter name elements with PTCs

Part 5 - Enter contact elements

Part 6 - Enter a ticketing element

Part 7 - Enter a received-from element

Part 8 - Build and end a complete PNR

Part 9 - Priority waitlist

Part 10 - Open segments

Part 11 - ARNK segments

Lesson 6 - Practice building a PNR

Part 1 - Practice building a PNR I

Part 2 - Practice building a PNR II

Lesson 7 - E-mailing, Frequent Flyer Element

Part 1 - E-mail element

Part 2 - Frequent flyer element

Lesson 8 - General remark, OSI elements, SSR elements

Part 1 - General Remark Element

Part 2 - OSI Element

Part 3 - SSR Element

Part 4 - TSA Secure Flight documentation

Lesson 9 - Canceling and changing PNR elements

Part 1 - Canceling mandatory elements

Part 2 - Change ticketing and phone elements

Part 3 - Update name elements

Part 4 - Canceling optional PNR elements

Part 5 - Changing address and general remark elements

Part 6 - Changing OSI elements

Part 7 - Changing SSR elements

Part 8 - Rebooking itinerary segments

Part 9 - Split a PNR in six steps

Lesson 10 - Advance seating requests

Part 1 - Basic seating request

Part 2 - Seating requests with area preference

Part 3 - Seating requests with psgr type

Part 4 - Entering a seat wish

Lesson 11 - Seat maps and booking specific seats

Part 1 - Seat map from a PNR

Part 2 - Seat map from availability

Part 3 - Request specific seats

Part 4 - Specific seat wish

Part 5 - Modify seating elements

Part 6 - Paid seating

Lesson 12 - Fare displays and rules

Part 1 - Classes of service, normal and excursion fares

Part 2 - Fare displays

Part 3 - Fare displays for a specific carrier

Part 4 - Fare displays with specific dates

Part 5 - Fare displays for a specific fare type

Part 6 - Fare display with taxes

Part 7 - Fare display with combination of modifiers

Part 8 - Changing fare displays

Part 9 - Fare notes

Part 10 - Displaying specific categories of fare notes

Lesson 13 - Pricing itineraries

Part 1 - Basic itinerary pricing

Part 2 - Moving to a single passenger pricing display

Part 3 - Best buy pricing

Part 4 - Stored pricing

Part 5 - Displaying a TST from a list

Part 6 - Form of payment**US and Canada

Part 7 - Form of payment**all other countries

Part 8 - Miscellaneous fare elements

Lesson 14 - Issuing tickets

Part 1 - Introduction to ticketing

Part 2 - Electronic ticketing

Part 3 - Issuing electronic tickets

Part 4 - Interline electronic tickets

Part 5 - Ticketing with consolidator fares

Part 6 - Issuing paper tickets

Part 7 - Voiding tickets

Part 8 - Ticket exchange overview

Lesson 15 - Issuing EMDs

Part 1 - Ancillary services and EMDs

Part 2 - Pricing an ancillary service

Part 3 - Issuing an EMD

Part 4 - Standalone EMDs

Lesson 16 - Queues

Part 1 - Introduction to queues

Part 2 - Taking queue counts

Part 3 - Queue placement

Part 4 - Option element

Part 5 - Accessing a queue

Part 6 - Removing a PNR from queue

Part 7 - Placing a PNR on the delay queue

Lesson 17 - Queue Tasks

Part 1 - Changing segment status

Part 2 - Queue task: waitlist clearance queue

Part 3 - Queue task: schedule changes

Part 4 - Queue task: confirmation queue

Part 5 - Queue task: waitlist assurance

Part 6 - Queue task: consolidator fares

Lesson 18 - Calculator and currency functions, minimum connect times

Part 1 - System calendar functions

Part 2 - System clock functions

Part 3 - System calculator functions

Part 4 - Currency conversion

Part 5 - Minimum connecting times

Lesson 19 - Help system & Advanced Information

Part 1 - Using the Help system

Part 2 - Using the AIS

Quizzes

Quiz 1 Questions on Lessons 1-4

Quiz 2 Questions on Lessons 5-9

Quiz 3 Questions on Lessons 10-11

Quiz 4 Questions on Lessons 12-15

Quiz 5 Questions on Lessons 16-17

Quiz 6 Questions on Lessons 18-19

Final Assessment Exams

Online Exam - Final Assessment Exam

About the Instructor

Multiwings WebTravel Academy - Mumbai INDIA


Mumbai, India
Hello Aspiring Candidates,
My name is Amar Kewlani from Mumbai, India.
Admissions are Now OPEN till Mid MAY 2013 for Direct Self Study Enrollment to Mid-SEP 2013
Exams in
Advanced IATA UFTAA GDS Fares and eTicketing Course
To be selected from either Amadeus or Galileo or Sabre Systems
To qualify for direct admission with IATA, one must be experienced on these systems or you
need to enroll with us first to get simulated training emulating Amadeus or Galileo or Sabre
systems in the following courses:1. Airlines Reservations and PNR Management Course
2. Automated Fares and eTicketing Course

For more details contact me personally at the below mentioned address if you are from
Mumbai or email me at [email protected] to show you way forward.
Outstation candidates can attend Online Interactive Classes on WiZiQ or can now pursue the
same by enrolling in our online courses, as cited above, and get eligible for Direct enrollment
with IATA for self study.
You would be pleased to know that I am perhaps first such Travel Industry Instructor in the
whole world having distinction to have been registered with IATA in Montreal (During 2005 &
2007) as an Authorised IATA UFTAA Instructor to impart training in
Advanced IATA UFTAA GDS Fares & eTicketing Courses in Amadeus & Galileo systems
simultaneously at two different locations in the world..i.e. in UK (London) and in India (Pune)
from 2005 to 2007 and executed IATA ATC Project Management in Mauritius (2010).
Also pleased to announce that National Award "Shiksha Bharati Puraskar" was presented to
me on the occassion of "National Economic Development and Social Responsibilities" on
06th AUG 2011 by All India Achievers Foundation and organised by IEDRA, New Delhi.
Online Interactive Instructions are now available on WiZiQ and on DNL ebooks at
unbeleivable low cost pricing in the whole world, in the following courses:1. Airlines GDS Reservations and PNR Management course
2. Automated GDS Fares and eTicketing Course
In any one of the six active Global Distribution Systems (GDS/CRS) of the world, such as
Amadeus | Galileo | Abacus | Sabre | Worldspan and Apollo systems
For More Details On Course Syllabus, Visit: http://onlinecrs.blogspot.in/p/beginnerscourse.html
However, the candidate must select only one system for their training, as per its wide usage
in their respective countries or regions, as training can be taken only in one GDS at a time.
Looking forward to meet all the attendees at the other side in the LIVE interactive online
classes and assist you all in your training to learn airlines reservations and issuing etickets in
any one of the GDS of your selection.
Thanking You and with the best of my regards.
Amar Kewlani,
Chief Executive & Instructor
Multiwings WebTravel Academy
Testimonial

grate test ... plz carry on...i'm iata uftaa consultant travel agent i like it

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