Sofitel Executive Floor

Club Millsime
Presentation

Summary
Vision
Sofitel Executive floor & Club Millsime offer Objectives
Lounge description:
Lay Out
Description
The French Flair
Access & Security
Equipment
F&B offer
Exceptional service
Butler
Welcome
Personalized service
Turn down
Guest privileges & benefits
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The Sofitel Executive Floor = Club Millsime Spirit

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Vision

The Sofitel executive floor is inspired by French Art de

Recevoir. Sofitel celebrates privileged guests staying
in suites and Executive floors to make them unique.
For business people who appreciate the privacy of an
executive floor, the Sofitel executive floor offers a
superior range of services and facilities, and when
applicable an exemplary level of personalized butler.

SOFITEL EXECUTIVE FLOOR

Service create an unique Club atmosphere to

transform every detail and every moment into a reenchanted instant of pure plaisir, elegance and
bien-tre.
Its the perfect place for a moment with friends,
colleagues or just to relax away from the city bustle.
CLUB MILLESIME is the concept inside the Executive
floor dedicated to promote Sofitel Art de Vivre and
welcome many event around wine tasting with
partners.

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Vision

More than
a Lounge or Floor

CLUB MILLESIME =

a CLUB
to create stronger
loyalty & intimacy

All key Exec Floor features

with a clear wine focus

a MILLESIME
to create a key
differentiating point

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Goals

Use Sofitel Club Millsime as an instrument to

position Sofitel in the luxury market, offering
personalized services and exclusive benefits.
Increase ADR and revenue/year
Be recognized to business man and woman as a
referent for good test in life using wine as a symbol.
SOFITEL EXECUTIVE FLOOR
WITH MILLESISME CLUB

Increase the guest's satisfaction and loyalty level.

Enable each Sofitel having an executive lounge to
benefit from the Club Millsime dynamic, by creating
an offer which can be implemented in every current
Sofitel executive floor

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To have a Club Millsime Offer

Minimum to have:
Display at least 3 wines at lunch & cocktail time
(creating as much a possible a special feature)

SOFITEL EXECUTIVE FLOOR

WITH MILLESISME CLUB

Create entertainment around wine tasting at

cocktail time (in house and/or with local partner)
Create a partnership with one or several local wine
clubs or associations (hosting at least 1 tasting/month)
Display a dedicated Club Millsime desk blotter
Display wine related books/magazines/pictures
Display Club Millsime plate (Guidelines In
progress) (at reception or in the lounge)
Use wine flight during cocktail time
Additional features:
Wine cellar feature as a center piece (nice to have
and must have when there Is a refurbishment)
Wine book or Wine related magazine in the suites
Offer possibility to order tasted wine (partnership with
a regional wine e-shop).

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Sofitel executive floor & Club Millsime offer

Description
Offer

Category A
Minimum Club Features

Category B
Full Club Millsime Features

Hard
Welcome desk
Lounge
Meeting room
Business center
WC
Soft
Butler
Breakfast
Cocktail Lunch&Diner
* All clubs should include a business centre facility , and a private meeting room in Asia Pacific
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How to name your executive floor?

Case 1

Case 2

Executive floor already named & no

short term possibility to change it.

Executive floor with possibility to be

named/renamed.

Ex: Club Sofitel

Ex: new opening/refurb.

Name
Keep your name and your signage
and launch the Club Millsime Offer*
in your Executive floor

Name/Rename your Executive floor

Club Millsime and Launch the club
Millsime offer*

Signage
Display the Club Millsime plate
(Guidelines In progress) at the
reception and/or inside the lounge
where you organize your wine
entertainment

Install a new signage Club Millsime

signage at the entrance of the
Executive Lounge and wherever
needed in the hotel + display the
Club Millsime plate (Guidelines In
progress) at the reception and/or
inside the lounge

*See following page for minimum requirement

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SOFITEL EXECUTIVE FLOOR

LOUNGE DESCRIPTION

The Sofitel Executive floor: Lay Out

Category A
Minimum Area Fatures
Lounge area
Comfort Armchairs
and sofas,
low tables
Welcome area
Elegant desk,
luggage store

Business area
Including at least one
Meeting rooms
Computer,
internet station

Category B
Full Club Millsime Area Features

Club Millsime offer

Wine&Champagne
to blend french &
Local culture
Testing, wine flight)

Entertainment area
Library,
games on demand,
Large LCD screen
Movies on demand

F&B area
Breakfast,
Lunch,
Tea time,
evening Cocktail

Restroom
Wc with rich amenities,
make up table

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The Lounge area

Places for meetings and special moments in life:
A unique ambiance achieved through lighting, background music, and aromas
(energizing, relaxing, etc.)
A refined and relaxed atmosphere Home from home with a very spacious & private
areas,
Space to meet, prepare or unwind, Best View on the town
Floor to ceiling windows show off the city ranges. Abundant natural light by day and sultry
city lights by night. Its not an obligation for hotels tol have their Club lounge, and Club
rooms together in one area of the hotel
Access to the top floor lounge is available exclusively to guests staying in Club Sofitel
rooms. The Sofitel executive floor is always located on the noble floors of the building (best
views, top floors, ...)
Atmosphere
A refined and relaxed atmosphere
Most desirable : upper floors, best with large balcony as much as possible.
Ambiance changed by day mood (Candle, music..) Fresh and natural flowers.

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The French flair and Millsime spirit

A lounge inspired by French Art de recevoir (Interior design, and food & wine flair):
French-inspired style blended with essence of the location,
Library with Books and magazine related with France (Wines, Gastronomy & French
Art de Vivre), local culture, Millsime champagne and wine book, etc..
Large LCD screens with France 24 as main channel
Chill out music (French origin).
A place where it is possible to buy a selection of the wine available for tasting
Wine show case (mandatory for the Full Club Millsime Naming)
French Flair for Food & Wine
Champagne* glass as preferred welcome drink is offered (However, alternatives
should be available to meet guests preferences). *Depending on market conditions
The best breads, the best breakfast pastries, the best desserts with chocolate
specialties, trays of fine cheeses.
A selection of French Millsime wines and Champagne from the best vineyards in
the world. Millsime wine flight during the lunch and evening cocktail.

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Access & Security

Use of Lounge
From 5:00 am to 02:00 am = to be fine-tuned according to market conditions
The Access to the club lounge is secured with Key access.
Welcome desk with hostess
Security: Special attention is given to security in a five star hotel, considering the
personalities visiting our hotels:
Secure lift access with the room key (all rooms or only club rooms)
Secure lounge access with the room key
=>The security have to respect our customer. its should be discreet and respect the
homely feeling. The best security is the security that we see the less

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Equipment
Welcome desk:
1 or 2 Reception elegant and luxurious desks (sitting). It would be preferred to
welcome our guests not in a front desk but in Luxury lounge (armchair+small table)
Private luggage Store
One person around on the floor 24 hours for any service and requests for the guests
on the floor.
Equipment Two different types of seating's:
Chairs and table, comfort Armchairs, sofa and low tables, lounge atmosphere
Large LCD screens ( France 24 as main channel)
Large bar + Wine show case in the center facing the buffet.
Connectivity: Internet and power-2 electric plugs : table & 1 internet plug available.
Lounge fully free Wireless internet
Business Centre Service:
Wireless internet throughout, computer and Internet work stations (customer space
- free aces)
Multilingual secretarial business services: fax, copy machine, scanner, Currency
exchange (staff access)
TV sets (flat screen)
House Use Phones

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Equipment

Entertainment:
Local books and French book (with focus on Wine & Gastronomy )
Magazines is available for guests to read, featuring French culture and other popular
themes (including on line editions, lifestyle, sport, business and beauty magazines).
BD, Games, Magazines, a selection of international and local newspapers,
magazines (French newspaper mandatory)
TV news channel : Large LCD TVs located at strategic points, where people watching
TV do not disturb the others.
House Use Phones
Two of the areas have full surround sound and DVDs and can be closed off to enjoy
a movie or watch a live game.
Playstation, Chess and other board games are also available for your entertainment
Food and Beverages station:
Wine show case (mandatory for Full Club Millsime Naming)
Qualitative Wine and Champagne glasses / Silver tray for the pastries presentation
(Tea time) / Stainless steel and modern crockery / Water, juices, glasses / Stainless,
modern and elegant bread basket / Modern and elegant table top / Fresh and natural
flowers / Table runners /Cotton napkins

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F&B:

A new Level of Dining

Breakfast: A la Minute hot dishes & Cold buffet from 06:00am to 10:30am:
Minimum requirements are:
Assortment of cold cuts, assortment of cheese, ideally from France (brie, Emmental,
goat cheese) and different local cheese / French Isigny butter/ low fat butter
3 kinds of yogurt (plain, light, fruit) / 3 kinds of milk (normal, skimmed, soja)
Different kinds of cereals / Muesli
5 kinds of fresh cut fruits (according to season) Dry and energetic fruits will complete
the breakfast offer .
Salad bar / 2 local food items (minimum)
2 kinds of pastries (minimum) / Assortment of French (minimum 8) and local (mini 5)
pastry and cake, and assortment of bread (white or brown) with Toaster
Meat, salad, salmon, condiments, honey & jam counter
Beverage : Freshly squeezed fruit juices - Fair trade coffees and chocolate on demand /
Coffee served by pot (Regular Latte, Cappuccino, Espresso) / Hot chocolate / Mineral
water and soft drink are also available / Qualitative tea, Chinese and Japanese green tea,
Earl Grey.
Service:
Upon sitting the guest, choice of fruit juice is offered as well as hot beverage
The hot order will be proposed and ordered as soon as we will offer the coffee in order
to avoid any delay for the customers.
A basket of bread and Pastries is brought to the table
A la Carte menu is presented and guests order taken
Hot beverage service in pots (not in cup) with coffee freshly brewed
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F&B:

A new Level of Dining

All Day Service

Complimentary tea (Chinese, Viet Nam and Japanese green, Earl Grey) and coffee
(French Press, Latte, Cappuccino, and Espresso) and Hot chocolate
3 wines being available for lunch and all day service as a part of the minimum offer
local and premium beers, mineral water and soft drinks
Juice: Apple, Guava, Orange
The following snack items and services are available:
Three kind of cookies and nuts
Fruit selection (according to season)
Chocolates
French Macarons or equivalent pastries
Hot and Cold Canaps selection on buffet (salt and sugar)
Evening cocktail Diner available 365 days per year from 17:30 to 19:30
Evening Millsime cocktail tasting: selection of Red and white wines or champagne
Selection of spirits, local and premium beers, soft drinks, fresh Juices,
Selection of wines from France and best world wineries/different monthly selection
Tasting by Wine flights style
Beer, Whisky, Cognac and Liquors are also available
Cheeses selection - Snacks: choice of cold and hot, Canaps

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SOFITEL EXECUTIVE FLOOR

EXCEPTIONAL SERVICE

Butler service

Prior to and during guest stay, butler service is handling any demand and requirement from
pre-arrival services to dining, entertainment and travel arrangements.
Butler personalized service 24 hours per day
Responsible for assisting Sofitel Club Guest + VIP and the guests booking suites. from their
arrival until departure. To be fully aware of VIP guests detail and movement.
To have a perfect knowledge of guests history and preference. To ensure that all preferences
are well responded every visit.
Expected to act as hotel representatives to offer personalize services, to keep standard of
politeness and appearance, attitude, smile and guest relationships with highest standard of
politeness and discreet manner.
Must have perfect knowledge of hotels service & facilities, especially the product, procedure
and standards. Butler also must have good guest relation skills with effective communication.

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Exceptional welcome
Before arriving hotel send:
Butler at your service form to identify guest preferences.
Explanation of the privilege lounge access, VIP car airport pick-up and drop offer
Check-in and check-out:
On arrival, hostess escorts guest to the Sofitel executive floor where check-in is
handled promptly and efficient (within three minutes)
Day before departure:
The latest update (5 pm) of the guests bill will be delivered to the room (placed on the
bedside table together with a personalized letter)
Express C/O form.
D-Day:
Prompt and quick check out (within 5 minutes): No question, just explain the bill
Luggage assistance anticipated

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Personalized service
The Sofitel executive floor rooms benefit the same layout and functionalities as
premium and luxury Sofitel rooms

Numerous electric plugs and in room cables

I-pod docking station
I-pod available on request
Butler Switch
Extra Herms toiletries and amenities (Body lotion and perfume)
Free soft drink minibar
Minibar with a Selection of Millsime Champagne and Wines.

Optional amenities offer:

PYJAMA FOR MEN : Pure cotton. pants : elastic waist. Delivered in an embroidered
linen/cotton bag.
PYJAMA FOR WOMEN : Pure cotton. Top with shoulder strap or sleeves. Pants: elastic
waist. Delivered in an embroidered linen/cotton bag.
Overnight Laundry (3 pieces) before 9pm, returned at 8am the next day.

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Turn down in lounge room

Bathroom:
Clean tubs, sink and toilet and re-stock amenities if needed
Change towels if needed and place mats on the floor
Candle (when applicable)
Bedroom:
Complimentary bottle of water per person
Small plate with differently flavored macaroons. Other options of similar quality can be
considered (take away items)
Place slippers by the bed on a floor mat
Nothing placed on the bed (except So Boutique brochure at certain times)
Put away customer clothes
For departure next day:
Place on the bedside table the envelope for thank you letter, guest comment card and,
when applicable, express check-out form.
Offer a give away
When applicable, slip under the door the latest update of the guests bill for advance
notice.

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SOFITEL EXECUTIVE FLOOR

GUEST PRIVILEGES &

BENEFITS

Guest Privileges & Benefits

Personalized Express Check in & Check out (complimentary late check out till 4.00pm
(Subject to availability)) at Sofitel executive floor reception counter
Complimentary a la carte breakfast from 6.00am to 10.30am
Complimentary evening Millsime Wine tasting cocktail from 5.30pm to 7.30pm
Complimentary tea, coffee, soft drinks, mineral water and light snacks
1 hour free use of the Club meeting room/day (Subject to prior reservation and availability)
A selection of international & local newspapers, magazines
Business Center & Concierge Services at the Lounge
Fresh food amenities in the room upon check in,
Complimentary bottle of water per person
I-pod docking station and I-Pod available on request
Complimentary Shoe Shine Service
Free soft drinks by the minibar
Minibar with a Selection of Millsime Champagne and Wines.
Unlimited local telephone calls
Unlimited wireless internet access within the hotel premises
Personalized Minibar with selection of champagne & wines depending on market conditions
Unlimited in-room internet broadband access depending on market conditions
Express laundry without extra charge depending on market conditions
= Non exhaustive list to be adapted according to local compset and market conditions
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