Defiance College

Networking
Handbook

Installation Instructions and Reference Manual for

Campus Network Connections including Residence
Halls and Wireless Access Points
Revision 20140124

Preface
All residence hall rooms are wired to connect to the Defiance College (DC) campus
computer network. This provides the opportunity to connect to the Internet, the campus
E-Mail Server, and the campus Academic Server for residential students who have a
personal computer that meets the specified requirements. This handbook will guide you
through installation, configuration, and troubleshooting steps. It also provides
information about how to obtain help if you should require it. You can also visit
http://www.defiance.edu/pages/CS_home.html for more information on Residential and
Campus Computer Networking.

Warning !!!
The campus network is an Ethernet network, not a dial-up network.
You must have a properly installed Ethernet adapter to connect to the
network. Do not attempt to connect an Ethernet patch cable to a modem
or a phone wall jack. Do not attempt to connect a phone cable to an
Ethernet adapter or an Ethernet wall jack. Damage can be sustained by
a modem or an Ethernet card.

Table of Contents
System Requirements

Usernames and Passwords

Configuring Network Settings

Connecting to Wireless Hotspots

Windows 8

Windows 7

11

Windows Vista

17

Windows XP

20

Mac OS X

23

iPod , iPhone & iPad

25

Android Phones & Tablets

26

Registering Your Computer

27

Register Your Game Console

29

Connecting to the Virtual Private Network (VPN)

30

Firewall Routers in the Residence Halls

32

Wireless Access Points in the Residence Halls

32

Troubleshooting Tips

33

General Network and Program Settings

36

Email Client Settings (smart phone & computer)

36

Obtaining Further Assistance

37

System Requirements
Following are the requirements for connecting your computer to the DC network:
Windows XP, Vista, or 7
or Mac OS X 10.3 or better
Software Firewall (Windows Operating Systems and Mac OS X 10.5+ one built in)
10/100 Ethernet Card
Cat 5 or better network cable
Antivirus Program (Symantec Antivirus is available to all DC students for free)
Username and Password
Computer Hardware suggestions:
Intel / AMD 2GHz or better
Or Apple G4 or better
1Gig ram
40 Gig Hard Drive
Software Notes:
MS Office 2010 - All campus computers have MS Office 2010 installed for word
processing, spreadsheets, etc. While this software is not required to connect to the campus
network, it would greatly simplify the process of transporting these files between your
personally owned computer and those owned by the College. If you choose to use other
office productivity software, you will be required to convert the files to a format
recognizable by MS Office 2010 in order to access them.

Usernames and Passwords

In this handbook, the terms <USERNAME> and <PASSWORD> refer to those issued to
you during your orientation session or from the Registrars Office. If you have not received
these, please visit the Registrars Office to request them.

Configuring Network Settings for Windows XP,

Windows Vista & Windows 7
This section describes the basic configuration steps involved in networking a personal
computer. However, every situation may have variations. There is a section of
Troubleshooting Tips which you may wish to try. If you need further assistance, please
refer to the Obtaining Further Assistance section of this handbook.
NOTE: Before you begin, make sure you have the original Windows CD-ROM that came
with your computer or verify that the Windows installation files are pre-installed on your
computer. You may be required to use the CD-ROM during the network setup procedure.
1)

Verify that you have an Ethernet network adapter installed on your computer.
If you need to install an Ethernet network adapter, follow the installation
instructions provided by the adapter manufacturer. Connect your Ethernet
adapter to the network jack using a Cat-5 network cable or better.

2)

Windows XP:
Click the Start button and select Control Panel. Click on Network and Internet
Connections and then Network Connections.
Windows Vista:
Click the Start button and select Control Panel. Click on Network and Internet,
Network and Sharing Center and then Manage Network Connections.
Windows 7:
Click the Start button and select Control Panel. Click on Network and Internet,
Network and Sharing Center and then Change Adapter Settings

3)

Windows XP & Vista:

Double-Click the Local Area Connection icon, and then click the
Properties button.
Windows 7:
Double-Click the Local Area Connection icon.

4)

Windows XP:
Click on the Internet Protocol (TCP/IP) to highlight it and then click
the Properties button.
Windows Vista & Windows 7:
Click on the Internet Protocol Version 4 (TCP/IPv4) to highlight it and
then click the Properties button.

5)

Click the bullet in front of Obtain an IP address automatically.

6)

Click the Advanced button and then click on the WINS tab. Highlight
each entry listed in the WINS... text box and click the Remove button.
There should be no entries in the text box when this step is complete.

7)

Click on the DNS tab and uncheck the box labeled Register this connections
address in DNS. Then click the OK button.

8)

Click the OK button on the Internet Protocol (TCP/IP) Properties dialog.

Then click OK on the Local Area Connection Properties dialog. Close the
Local Area Connection Status and Network [and Dial-up]
Connections windows.

9)

Your network connection should now be active. If not, you may need to restart
your computer.

Configuring Network Settings for Mac OS X

This section describes the basic configuration steps involved in networking an Apple
computer. However, every situation may have variations. There is a section of
Troubleshooting Tips which you may wish to try. If you need further assistance, please
refer to the Obtaining Further Assistance section of this handbook.
1)

Verify that you have an Ethernet network adapter installed on your computer.
If you need to install an Ethernet network adapter, follow the installation
instructions provided by the adapter manufacturer. Connect your Ethernet
adapter to the network jack using a Cat 5 network cable or better.

2)

Open the System Preferences window. Choose Network.

3)

Choose Ethernet in the window pane on the left.

4)

Verify your system is configured to use DHCP.

5)

If using a wireless Airport, choose Airport in the left window pane. Click the
Advanced button. Ver ify the Air por t is configur ed to use DHCP. Click OK.

6)

Click Apply. Close the System Preferences window.

Connecting to Wireless Hotspots

You can connect to the Defiance College Wireless Network using your wireless enabled
device .
Windows Automatic Configuration*
1)
2)
3)
4)
5)
6)
7)

Click on your wireless network icon in the taskbar.

Double-Click the network defiancecollege
Enter your username in this manner: <username>@defiance.edu
Enter your password
Click Ok
If prompted click Connect
Proceed to the Registering Your Computer section of this handbook.

* If this process does not work for your computer, follow the appropriate manual configuration for your operating system.

Windows 8 Wireless Configuration

1)
2)
3)

Open the Networks screen, by clicking the wireless icon in the lower right corner.
Click on the network named defiancecollege
Click on Connect

4)
Enter your <USERNAME>@defiance.edu and <PASSWORD> in the
propriate boxes. Click OK, 3 times, then click Close.

ap-

5)

Youll be prompted to verify the connection by clicking Connect once more.

6)

You are now connected to Defiance Colleges wireless network with your Windows 8
device..
10

Windows 7 Wireless Configuration*

1)
2)
3)
4)
5)
6)
7)

Click on your wireless network icon in the taskbar.

Double-Click the network defiancecollege
Enter your username in this manner: <username>@defiance.edu
Enter your password
Click Ok
If prompted click Connect
Proceed to the Registering Your Computer section of this handbook.

* If this process does not work for your computer, follow the manual configuration instructions below.

Windows 7 Manual Wireless Configuration

1)
ter

Open the Control Panel. Choose Network and Internet then Network and Sharing Cen-

11

2)

Click on Manage Wireless Networks, click Add, and choose Manually Create a
Network Profile.

12

3)

On the information screen put in the following information:

Network Name: defiancecollege
Security Type: WPA-Enterprise
Data encryption: TKIP

4)

Click Next, then click Change connection settings.

13

5)

Click on the Security tab, then

click the Settings button.

6)

Uncheck Validate server

certificate.

7)

Set Authentication Method to

Secured password (EAPMSCHAP v2) and click the
Configure button next to it.

14

8)

Uncheck the box labeled A utomatically use my W indows L ogon name and
password, then click OK.

9)

Click OK, twice to return the the Security Tab.

***Steps 10 through 14 are not available for all wireless cards. If you do not see the
Advanced Settings button, continue to step 15.***
10)

Click the Advanced Settings button.

15

11)

Check Specify Authentication

Mode

12)

Choose User Authentication from

the drop down menu

13)

Click Save Credentials button

14)
Enter your <USERNAME>@defiance.edu and <PASSWORD> in the
propriate boxes. Click OK, 3 times, then click Close.
15)

Close the Manage Wireless Networks window.

16)

Congratulations, you should now be connected to the hotspot. Proceed to the

Registering Your Computer section of this handbook.

16

ap-

Windows Vista Wireless Configuration

1)

Open the Control Panel. Choose Network and Internet then Network and
Sharing Center

2)

Click on Manage Wireless Networks, click Add, and choose Manually Create a
Network Profile.

3)

On the information screen put in the following information:

Network Name: defiancecollege
Security Type: WPA-Enterprise
Data encryption: TKIP

4)

Click Next, then click Change connection settings.

17

5)

Click on the Security tab, then

click the Settings button.

6)

Uncheck Validate server

certificate.

7)

Set Authentication Method to

Secured password (EAPMSCHAP v2) and click the
Configure button next to it.

18

8)

Uncheck the box labeled A utomatically use my W indows L ogon name and
password, then click OK.

9)

When you are in range of the DC wireless network for the first time, you will see a
balloon above your taskbar that looks like the one pictured below. Click on it .

10)

Enter your <USERNAME> and

<PASSWORD> in the appr opr i
ate boxes. In the Logon domain,
type defiance.edu. Click OK.

11)

Congratulations, you should now

be connected to the hotspot. Proceed to the Registering Your
Computer section of this hand
book.

19

Windows XP Wireless Manual Configuration

1)

Open the Control Panel. Choose Network Connections.

2)

Highlight Wireless Network Connection. Click on the File menu and choose
Properties.

3)

Click the Wireless Networks tab. In the area labeled Preferred Networks, click
Add button.

4)

On the Association tab enter the following:

SSID: defiancecollege
Network Authentication: WPA
Data encryption: TKIP

the

5)
On the Authentication tab, change the EAP type to Protected EAP (PEAP). Click the
Properties button under this dr opdown box.

20

6)

7)

Remove the checkmark next to Validate Server Certificate. Make sure the
Authentication Method selection box is set to Secure Password (EAP-MSCHAP
v2). Click the Configure button.

Remove the checkmark next to Automatically use my Windows logon name and
password (and domain if any). Click OK. Click OK. Click OK.

8) If you are within range of a campus hotspot, your computer will attempt to
associate to it. A dialog requesting more credentials should appear near your status
bar. Click on it.

21

9)

Enter your <USERNAME> and <PASSWORD> in the appropriate boxes. In the

Logon domain, type defiance.edu. Click OK.

10)

Congratulations, you should now be connected to the hotspot. Proceed to the

Registering Your Computer section of this handbook.

22

Mac OS X Wireless Configuration

1)

When you are in the vicinity of a Defiance College hotspot, it will appear in your
wireless menu with the network name defiancecollege. Go to the menu and choose
this network.

2)

Enter your <USERNAME>@defiance.edu and <PASSWORD> in the

appropriate boxes.

23

3) You will see a dialog box stating that the authentication failed because the server
certificates are not trusted. Click on View Certificates to expand the dialog to show the
entire certificate, like the box below. Check the box to Always trust
administration.defiance.edu. Click Continue.

4)

Congratulations, you should now be connected to the hotspot. Proceed to the

Registering Your Computer section of this handbook.

24

Applie iPad, iPhone, & iPod Touch

1)

Click on the Settings application button, then click on Wi-Fi.

2)

Click on the defiancecollege wireless network

3)

Enter your <USERNAME>@defiance.edu and <PASSWORD> in the appropriate

boxes. Click OK, 3 times, then click Join.

4)

Click the Accept button.

5)

Open up Safari, and Proceed to the Registering Your Computer section of this
handbook.

25

Android Phones & Tablets

1)

Go to Settings, then click on Wi-Fi.

2)

Click on the defiancecollege wireless network

3)

Enter your <USERNAME>@defiance.edu for both the identity and Anonymous identity
and <PASSWORD> in the appropriate boxes. Click Connect.

4)

Open up the browser, and Proceed to the Registering Your Computer section of this
handbook.

**You may be asked for a password after entering this information. This is a password set by
you as an added security measure for the phone. You will need to contact your phone carriers
support for help, if you do not remember what that password is.

26

Registering Your Computer

Once your computer is capable of connecting to the campus network, you must go through a
registration process using your Internet web browser. Your Internet connection will not
work properly until you complete the following registration process.
1)

Open your Internet browser.

2)

You should be forwarded automatically to the ResNet Registration homepage.

*If the registration page does not come up, type this URL into your web
browser: http://192.168.5.39

3)

Type your <E-MAIL USERNAME> and <PASSWORD> in the appropriate text

boxes.

4)

Read the Acceptable Network Usage Policy in its entirety. Check the box to
indicate you have read it.

27

5)

Click on the I AcceptRegister Me button.

6)

Reboot your computer when prompted.

7)

Youre finished! Open a web browser to be sure that you are not redirected to the
ResNet Registration page again. If you are redirected, please refer to the Trouble
shooting Tips section of this handbook, specifically the par agr aphs labeled
Check the Protocol Settings.

Notes:

You may register five devices at a time. If you need to have a registration
deleted, please contact the Help Desk.
Strictly speaking, it is the network card (not your computer) which is being
registered. This means that a computer which has both a wired network card as well
as a wireless network card will use two of your allowed registrations if you choose
to use it in these ways.
Devices can only be registered for the current term. You will have to re-register any
device the first time you use it during each term.
Registering your computer does not grant you full access to the Defiance College
network. It only allows you access to the Internet and a few other necessary
services. Please read the section Connecting to the Virtual Private Network (VPN)
for information on connecting to the file servers such as
\\YELLOW-JACKET.

28

Registering Your Game Console

Game consoles without an integrated web browser will need to be manually registered. You
will need to complete these following steps from your computer to complete your game
console registration.
1)

Open your Internet browser and type in the following URL:

http://netreg.defiance.edu

2)

Click the Register a Game Console button.

3)

Type your <USERNAME> and <PASSWORD> in the appropriate text

4)

Type your MAC/Hardware Address from your game console.

* The MAC address is a 12 digit hexadecimal identifier unique to your game
consoles network adapter.

5)

Select the appropriate game console from the dropdown menu.

6)

Read the Acceptable Network Usage Policy in its entirety. Check the box to
indicate you have read it.

7)

Click on the I AcceptRegister Me button.

8)

Reboot your game console.

29

boxes.

Connecting to the
Virtual Private Network (VPN)
Connecting to our VPN server, will grant you access to the network shares you have permission to, when you are on our wireless or off-campus. To connect to our VPN server, all
you will need is a web browser. This makes accessing our network shares possible from
computers, smart phones, and tablets.
1)

Open your web browser of choice.

2)

In the address bar, type: ssl-vpn.defiance.edu

3)

Enter your <USERNAME> then click Login

4)

Enter your <PASSWORD> then click Login

30

5) You will now see links to your available network shares

6)

Click on the network share you wish to access. You will have a pop-up open
with a list of available files and folders.

If
you do
not get the pop-up with the file list, you will need to enable pop-ups for the
domain ssl-vpn.defiance.edu. Since each web br owser is differ ent, we suggest you r efer to your browsers help menu in order to configure your pop-up blocker to allow them.

31

Firewall Routers
in the Residence Halls
You may connect a router to the network jack in your residence hall room for the purposes
of connecting multiple devices to your network connection. Please be aware that Computer
Services will only be able to provide you with limited support for such a device. While
many routers are similar, they can also be very different. It is your responsibility to
understand how your particular router operates.
You should set up your router before connecting and registering any other device on our
Registration page. By doing this, you are effectively registering your router, not your
computer. Since your router is the device registered, any device connected behind it will be
associated to your username. Sharing this connection is akin to sharing your username and
password. This is a breech of the Acceptable Network Usage Policy and could result in
forfeiture of your computer network privileges.

Wireless Access Points

In the Residence Halls
All wireless access points must be secured with at least WPA-PSK (or WPA-Personal)
encryption. This encrypts the data sent over the wireless network and helps keep your
computer and our network safe from attackers.

Another good security measure is to enable MAC filtering which only allows computers
that you know and specifically allow to connect to your access point. Please read your
wireless devices documentation on how to enable these features. Computer Services will
not be able to provide support for these devices, but may request that you disconnect it from
the network if it is deemed to be insecure.

32

Troubleshooting Tips
Checking the Physical Connection
Over fifty percent of the problems students have getting online can be attributed to faulty
connections. If you are getting error messages telling you that no DHCP server was found
or your browser cannot establish a connection with a server, check the following:

Are you using a proper Ethernet cable? A phone cable will not work.
Is each end of the Ethernet cable snug in its socket? Make sure the RJ-45
connectors are pushed in all the way into your adapters port on the back of your PC
and into the wall connection.
Are you plugged into the data jack? The data jack on your wall box is the unmarked
connection. The jack with a picture of a telephone is your telephone jack.
Remember, plugging your computer into the telephone jack can result in serious
damage to your system!
Is the Ethernet cable damaged? Running the cable under doors and furniture can
wear away the insulation exposing the copper wiring and shorting the connection.
Switch cables. If you suspect your cable is faulty, borrow a good cable from a
friend and test it on your system. If your connection works with your friends cable
but not yours, you have a bad cable and will need to replace it.
Switch jacks. If you suspect your jack is bad, run your cable to a working jack. If
your system works from this good jack and not from yours, there is a problem with
the data jack on the wall or with the network equipment. Please report this problem
using one of the methods in the Obtaining Further Assistance section of this
handbook.

Check the Protocol Settings (Win XP, Vista & 7)

If all the physical connections look OK, check to see that the computer is connecting to the
network. You can do this by running a simple command prompt utility called ipconfig. To
run this utility, click on the Start button, All Programs, Accessories, and then on Command Prompt.

33

At this screen you will type IPCONFIG, hit OK and the following picture is similar to what
you will see.

If your computer is not receiving an IP address or shows one in the range of 169.254.xx.yy,
then your PC is not connecting to the network properly. Type the command
ipconfig /renew to for ce the computer to tr y to obtain one again.
If the PC still doesnt obtain an address, the TCP/IP stacks may have become corrupt. To
alleviate this problem, at the command prompt type netsh int ip reset resetlog.txt to
rebuild your TCP/IP stacks. You will then need to restart your computer and try your
network connection again. If this fails to solve the problem then you may need to reinstall
your Network Card.

Reinstalling Your Network Card (Windows)

Another possible solution to network connection problems is simply uninstalling and
reinstalling your network card. To uninstall your network card, open your System control
panel by clicking on Start, then Control Panel, and finally System. Click the Hardware tab
and then the Device Manager button. You should see a list of device categories. Click the
+ sign next to Network Adapters to show the list of installed network cards. Right click on
the listing for your network card, click uninstall, and when it is fully uninstalled restart the
computer. Once the computer reboots it will in most cases automatically reinstall the adapter. If you need further assistance, please refer to the Obtaining Further Assistance section
of this handbook.

34

Check the Protocol Settings (Mac)

If all the physical connections look OK, check to see that the computer is connecting to the
network. Open the System Preferences window. Choose Network. In the Show
dropdown box, choose the Ethernet connection for your adapter. Click on the TCP/IP status
window. You should see an IP Address. If your computer is not receiving an IP
address or shows one in the range of 169.254.xx.yy, then your PC is not connecting to the
network properly. Click the button to Renew DHCP Lease to force the computer to try
again. If you need further assistance, please refer to the Obtaining Further Assistance
section of this handbook.

To find the MAC address of your Xbox 360

1.
2.
3.
4.
5.

Go to the "System" area of the Xbox Dashboard;

Select "Network Settings";
Select "Edit Settings.";
Select "Additional Settings";
Select "Advanced Settings";

At the bottom of this screen you'll see a heading called "Wired MAC Address," which is
your MAC address.

To find the MAC address of your Wii

1. From the Wii Channel menu, selct Wii Settings

2. Select Internet, then Console Settings
The MAC address will be displayed on the first line

To find the MAC address of your PlayStation 3

1. On the main menu, select Settings
2. Select System Settings
3. Select System Information
The MAC address will be displayed on the first line

35

General Network Settings

You may be able to connect other operating systems and software to the Defiance College
network. However, please be aware that support for these systems will be limited. The
following are general settings you should use when setting up the network software of your
choice.

Network Configuration
IP Address: Should be obtained automatically (DHCP)
DNS Servers: Leave these blank. They will also be assigned automatically.
Web Browsers
Mail (SMTP) Server: mail.google.com/a/defiance.edu
Wireless Clients
SSID: defiancecollege
Network Authentication: WPA
Data encryption: Use AES if your device supports it. If not, TKIP should work.
EAP-Type: Protected EAP (PEAP)
Domain: defiance.edu (may also try <USERNAME>@defiance.edu in the
username field)

Email Client Settings

You can access your email from your smart phone or computer based email clients. To
configure these clients use the following settings:
Automatic Email Setup

Use the Gmail app available for your device.

Manual E-Mail Clients (both Smart Phones & Computers)

IMAP Account: <USERNAME>@defiance.edu
Return Address: <USERNAME>@defiance.edu
IMAP Server or Incoming Mail Server: imap.gmail.com
SMTP Server or Outgoing Mail Server: smtp.gmail.com
Must use SSL
SMTP requires authentication (same username/password as incoming)
Ports: IMAP 993 SSL Encryption(incoming), SMTP 587 TLS encyption(outgoing)

36

Obtaining Further Assistance

Please use the following information to obtain further assistance from the Computer
Services Department.
Computer Services E-mail:

[email protected]

Help Desk Phone:

On Campus
Off Campus

Computer Services Web Site:

http://www.defiance.edu/pages/CS_home.html

37

x2312
(419)784-4010 and request x2312