QUICK START GUIDE SAP SYSTEM MONITORING IPHONE/IPAD MOBILE APP
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QUICK START GUIDE SAP SYSTEM MONITORING IOS APP
TABLE OF CONTENTS INTRODUCTION ........................................................................................................................................... 5 INSTALLATION ............................................................................................................................................. 6 INITIAL CONFIGURATION ............................................................................................................................ 6 Connection to SAP Solution Manager via Sybase Unwired Platform (SUP Activation and Log In) ............... 6 Mandatory Parameters: Server, User, Password .......................................................................................... 7 Optional App Passcode ................................................................................................................................ 7 Optional SUP parameters under Show Details ............................................................................................ 7 Direct connection to SAP Solution Manager (Gateway Log In) .................................................................... 8 Mandatory Parameters: Server, User, Password .......................................................................................... 8 Optional App Passcode ................................................................................................................................ 9 Optional parameters under Show Details ................................................................................................... 9 MAIN FEATURES .........................................................................................................................................10 APPLICATION SETTINGS .............................................................................................................................15 Logon Settings ............................................................................................................................................15 Supportability Settings ...............................................................................................................................18 Advanced configuration options in the devices settings ...........................................................................19
QUICK START GUIDE SAP SYSTEM MONITORING IOS APP
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QUICK START GUIDE SAP SYSTEM MONITORING IOS APP
Introduction The SAP Solution Manager provides a set of central monitors and an infrastructure that permanently reports the status of the related IT landscape and automatically triggers alerts in the case of problems. The SAP System Monitoring mobile app allows you to monitor your systems and to check alerts anywhere and anytime. Key features: Display status overviews of systems, databases, and hosts Drill down to single metrics and events View overviews of alerts Get alert details for deep-dive analyses of certain symptoms Confirm alerts Send alert notifications The application is available with SAP Solution Manager 7.1 SP6. The mobile services must be configured and the user enabled to use them. This Quick Start Guide document describes the installation, configuration and core functionality of the SAP System Monitoring mobile app for iPhone and iPad. Up-to-date version of this document is attached to the SAP Note 1786544.
The following table lists other useful resources.
Document
Location
Administrators guide SAP System Monitoring
https://service.sap.com/instguides > SAP Components >SAP Mobile
Installation Locate and download the app from the Apple store. https://itunes.apple.com/us/app/sap-system-monitoring/id570999366?mt=8 The application is available for both iPhone and iPad.
Initial Configuration The SAP System monitoring application can be run in the following connection modes: Connection to SAP Solution Manager via Sybase Unwired Platform (SUP) Direct connection to SAP Solution Manager Demo mode with sample data
The connection mode defines how the connection is routed to the SAP Solution Manager back-end system. Started for the first time the app presents a Welcome dialog with the three options. The user has to choose one of the options and the apps remembers the choice and does not display the Welcome dialog again. It is possible to change the connection mode or present the Welcome screen again via applications settings. See the Application Settings chapter for more details. Your IT department should provide you with the instructions how to connect the app to your SAP Solution Manager e.g. which mode to choose and the appropriate setting values.
Connection to SAP Solution Manager via Sybase Unwired Platform (SUP
Activation and Log In) The settings to be provided for the SUP connection depend on the deployment scenario (e.g. whether Relay Server is used) and configuration of the Sybase Unwired Platform server (security configuration or type of user registration). The configuration dialog for the SUP connection presents parameters divided into three sections.
QUICK START GUIDE SAP SYSTEM MONITORING IOS APP
Mandatory Parameters: Server, User, Password
Parameter
Description
Example
Server
Host name or IP address of Sybase Unwired Platform or of the Relay
Server, if used
releayserver.sybase.com
User
The name of the user in the SAP Solution Manager
Password
The password of the user in the SAP Solution Manager
Optional App Passcode
Parameter
Description
Example
Use App Passcode
Enables/disables application
On/off
App Passcode
Passcode code of your choice (at least 8 characters)
Confirm
Confirm the passcode
The application passcode is used to protect the application from unauthorized usage and for storing securerelevant data, such as passwords, in the secure storage (data vault). Usage of the application passcode is optional. If used, user has to enter the passcode at applications start.
Optional SUP parameters under Show Details
Parameter
Description
Example
Port
Port of the Sybase Unwired Platform Server or the Relay Server
- SUP default port 5001
- Relay Server default port 80
Company - ID
Company or Farm ID, only required if the Relay Server is used.
Security Config.
The security configuration as configured in the Sybase Unwired Platform
server (with the Sybase Control Center tool).
Basic, manual
QUICK START GUIDE SAP SYSTEM MONITORING IOS APP
Mobile User
Name of a mobile user configured in the Sybase Unwired Platform
server for the mobile application (with the Sybase Control Center tool).
Act. Code
An activation code for the mobile user configured in the Sybase Unwired Platform server (with the Sybase Control Center tool).
Use HTTPS
If on, the mobile application will connect via HTTPS (appropriate if Relay Server is used)
On/off
Typically the value of parameter Security configuration should be changed as SUP does not have default security configuration. The Mobile Userand Act. Code parameters are optional. They are required only you are performing manual user registration on the Sybase Unwired Platform Server (e.g. automatic user registration is disabled by your IT). In this case your IT department must provide you with valid values.
Direct connection to SAP Solution Manager (Gateway Log In)
In this mode the application connects directly the SAP Solution Manager system. More precisely, the connection is to the SAP Netweaver Gateway component provided with SAP Solution Manager 7.1 SP6 (see the Administrators Guide for more details) The configuration dialog for connection presents parameters divided into three sections.
Mandatory Parameters: Server, User, Password
Parameter
Description
Server
Host name or IP address of the SAP Solution Manager system
Port
Port number of SAP Solution Manager system, HTTP or HTTPS
User
The name of the user in the SAP Solution Manager
Password
The password of the user in the SAP Solution Manager
Example
QUICK START GUIDE SAP SYSTEM MONITORING IOS APP
Optional App Passcode
See the description above.
Optional parameters under Show Details
Parameter
Description
Example
Service
Gateway service name, do not change this value.
TECHMON
URL Prefix
Gateway service prefix, do not change this value.
sap/opu/odata/AIGW
Use HTTPS
If on, the mobile application will connect via HTTPS.
On/off
The parameters are optional. The Service and URL Prefix parameters are internal, do not change them. If required, change only the Use HTTPS parameter value.
QUICK START GUIDE SAP SYSTEM MONITORING IOS APP
Main features The application shows technical systems for which system monitoring were successful setup. Technical systems without monitoring setup are filtered out.
iPhone
iPad
The application displays system components (also called managed objects), which comprise the technical system object, system instances, databases, and hosts. Users can drill down to single monitoring metrics and events.
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QUICK START GUIDE SAP SYSTEM MONITORING IOS APP
iPhone
iPad
To navigate through the systems you can use the System Groups (or POWL query) as defined for the user in System Monitoring in SAP Solution Manager. For example, the standard All System group can be used to display all systems in the SAP Solution Manager.
iPhone
iPad
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QUICK START GUIDE SAP SYSTEM MONITORING IOS APP
Note In the SAP Solution Manager users populate their System Groups in the Technical Monitoring work center. This is called system group refreshing and needs to be performed once when the user starts to work with SAP Solution Manager and occasionally if new technical systems added to the System Monitoring. System Group refreshing is time consuming and is performed on user request only. When the app displays the System Groups screen for the first time it fetches the data from the SAP Solution Manager (e.g. with the actual refresh timestamp) but does not perform the refresh on the system groups. However, if the user triggers the refresh on the view with the pull down to refresh, the app performs the refresh on the system groups and displays updated system groups data. To refresh the system groups perform explicit refresh on the System Groups view with the pull down to refresh. This feature is implemented in the 1.1.2 version. Make sure SAP Note 1799062 is implemented. The SAP System Monitoring mobile app also allows you to add systems to your personal group of the favorite systems that you work with regularly. Favorite systems are shown in the system group My Systems. To add a system to your favorites, find it in another group, for example, in the All System group, and do the long press on the system. The system will be added to the My Systems system group. The star icon marks the favorite systems. To remove a system from the favorites system group, simply do the long press on the system again.
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QUICK START GUIDE SAP SYSTEM MONITORING IOS APP
For technical systems and managed objects, the application shows alerts and alert details. To jump to the alerts of a system or system component, tap on the Alerts button next to that system, or system component name.
iPhone
iPad
The Alerts screen on iPhone resp. the left panel of the Alert Overview screen on iPad displays alert type objects. Alert type is the alert definition in the system monitoring template. This is something that may occur. Examples are Java instance not available or ABAP instance not available alert types. An alert or alert instance is an existing instantiation of an alert type. This is a real event occurred somewhere. Alert instances are shown in the Alert Details screen on iPhone resp. on the right pane of the Alert Overview screen on iPad. For each alert type only the latest alert instance is displayed.
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QUICK START GUIDE SAP SYSTEM MONITORING IOS APP
Users can confirm alerts (either the single alert instance or all alerts of the alert type) and send notifications from the mobile device. To display the dialog, click on the button in the top right corner of the screen.
iPhone
iPad
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QUICK START GUIDE SAP SYSTEM MONITORING IOS APP
Application Settings The SAP System Monitoring mobile app allows changing different configuration options in its Settings menu.
Logon Settings Logon Settings allows configuring the connection to the SAP Solution Manager. Usually the connection mode is selected and the connection to the SAP Solution Manager is configured at the first application start. The Logon Settings allows configuration of the initial connectivity (if for example user has chosen to try the app in the demo mode with sample data) or change of an existing connection.
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QUICK START GUIDE SAP SYSTEM MONITORING IOS APP
However, in the Application Connection settings dialog user can only change the SAP Solution Manager user/password and request timeout parameters. Other parameters are read only. To change connectivity parameter launch new initial connection configuration dialog by pressing the New Activation and Logon button on the bottom of the screen.
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QUICK START GUIDE SAP SYSTEM MONITORING IOS APP
Another useful option is the Reset Application button. Reset Application deletes all settings, resets the app into initial status and shows the Welcome screen. Reset Application is the last option you have before app reinstallation in case of unexpected behavior and continues failures. The Application Connection Mode selector supports switching between different connections modes: Demo mode SUP connection Direct Gateway connection
For a non-demo mode, if the mode is already configured, the app changes the connection appropriately and refreshes the data. If the mode was not configured yet the app shows the connection configuration dialog first. The New Initial Activation and Logon action allows configuration of one online connection mode (Gateway or SUP) and resets the connection setting for another connection mode. The Application Connection Mode allows the configuration of the both SUP and Gateway connections.
Note Switching between different connections modes is not considered to be a productive use case.
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QUICK START GUIDE SAP SYSTEM MONITORING IOS APP
The common parameters SAP Solution Manager user/password and the request timeout are not stored separately but used for both SUP and Gateway connections. To avoid unexpected locks either use the same app passcode or disable the app passcode for both SUP and Gateway connection modes. On iPad, if not in the favorite system group My System, reselect the current system group from the System Groups pop-up menu. A system group may not be valid any longer if switched to a different SAP Solution Manager system. You will receive a back-end error notification if the current system group cannot be processed
Supportability Settings Supportability Settings allows to enable E2E trace supportability feature and to display and to send the application log per e-mail.
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QUICK START GUIDE SAP SYSTEM MONITORING IOS APP
Advanced configuration options in the devices settings
In addition to the built-in Setting menu the SAP System Monitoring app provides some advanced configuration options in the iOS device settings for the application. These options could be used to configure apps look and feel. In contrast to the built-in settings the app has to be restarted after changes in the device settings.
The settings are experimental and considered to be used rather internally.
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