Maintaining and Troubleshooting the

Dell PowerEdge R610 Server

03-603804
Issue 1
November 2010

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Maintaining and Troubleshooting the Dell PowerEdge R610 Server

November 2010

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Maintaining and Troubleshooting the Dell PowerEdge R610 Server

November 2010

Maintaining and Troubleshooting the Dell PowerEdge R610 Server

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Contents
Chapter 1: Maintaining and Troubleshooting the Dell PowerEdge R610 Server..........7
Introduction.......................................................................................................................................................7
How to use this document.................................................................................................................................7
Downloading Dell documentation......................................................................................................................7
Dell R610 documentation set............................................................................................................................8
General troubleshooting....................................................................................................................................9
Front panel troubleshooting indicators............................................................................................................10
Rear panel troubleshooting indicators.............................................................................................................12
Troubleshooting external server components.................................................................................................13
Troubleshooting internal server components..................................................................................................14
Replacing external components......................................................................................................................16
Replacing internal components.......................................................................................................................17
LCD status message explanations..................................................................................................................20
Contacting Avaya Services.............................................................................................................................28

Index.........................................................................................................................................29

Maintaining and Troubleshooting the Dell PowerEdge R610 Server

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Maintaining and Troubleshooting the Dell PowerEdge R610 Server

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Chapter 1: Maintaining and

Troubleshooting the Dell
PowerEdge R610 Server

Introduction
The Avaya Common Servers category includes the Dell PowerEdge R610 1U server that
supports several Avaya software solutions, some requiring additional hardware and memory
requirements beyond the standard configuration. This book covers the standard configuration
onlyconsult specific Avaya product documentation for application-specific or solutionspecific server configurations.

How to use this document

This guide contains information for maintaining and troubleshooting the Dell R610 Server as
part of an Avaya deployment and provides:
Instructions for how to find the appropriate online server documentation from Dell
References to specific topics in standard Dell documentation
Suggested changes, details, and notes to assist the user in interpreting the
manufacturers documentation and to clarify Avaya's recommended implementation of
the equipment
Additional topics not covered in standard Dell documentation but which are necessary for
maintaining and troubleshooting the Avaya installation

Downloading Dell documentation

Use this procedure to find and download the Dell PowerEdge R610 documentation from
Dell.

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Maintaining and Troubleshooting the Dell PowerEdge R610 Server

1. Open a browser and to go http://www.support.dell.com/.

2. On the Welcome to Dell Support page click on the Start Here button in the
Support for Enterprise IT section.
3. On the Welcome to Enterprise IT Support click on Select a product in the
Product Support section.
4. On the next page click on Select Model in the Choose a Model section.
5. On the Select Product by Model page, click on Servers, Storage,
Networking.
6. On the Select Product by Model > Server, Storage, Networking page use the scroll
bar in the Select Your Product Line column and click on PowerEdge Server.
7. On the Select Product by Model > Server, Storage, Networking > PowerEdge Server
page, use the scroll bar in the Select Your Product Model column and click on R610.
8. On the Select Product by Model > Server, Storage, Networking > PowerEdge Server
> R610 page, click on the Confirm button in the Confirm your selection section.
9. On the Product Support for PowerEdge R610 page click on Manuals and
Documentation.
10. On the Dell PowerEdge R610 System page, click the Download link that
corresponds to the document that you want to download.
11. Download the documents in the Dell R610 document set > Documents to download
section below.

Dell R610 documentation set

Refer to the documents listed below for Dell R610 server installation information and
procedures.
Note:
Download the documents listed in the Documents to download section below. Printed copies
of the documents listed in the Documents included in the shipping container section below
ship with the server.

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General troubleshooting

Documents to download
Abbreviation

Title

Part number

CMAI

Cable Management Arm Installation

0F880KA00

GS

Getting Started With Your System

R465D

HOM

Hardware Owner's Manual

No number

RI-SR

Rack Installation (Sliding Rails)

0J171KA00

Note:
If you want to locate and download an individual document:
Go to http://www.dell.com/.
Type R610 plus the keywords of the document title in the Search field in the upperright corner and press Enter.
Examples:
Type R610 Technical Guidebook to search for the Technical Guidebook document.
Type R610 Getting Started to search for the Getting Started with your System
document.

Documents included in the shipping container

Abbreviation

Title

Part number

PS

Product Safety, EMC &

Environmental Datasheet

No number

TG

Technical Guidebook

No number

General troubleshooting
The references listed below contain general troubleshooting information.
Topic
System features and
diagnostics that are
accessible during startup

Reference
HOM: Access System
Features During Startup

Maintaining and Troubleshooting the Dell PowerEdge R610 Server

Avaya recommendation
Caution:
Only performed when
requested by Avaya
Support personnel.

November 2010

Maintaining and Troubleshooting the Dell PowerEdge R610 Server

Topic

Reference

Avaya recommendation
Note:
Keyboard, monitor, and
mouse are required.

LCD panel

HOM: LCD Panel Features

LCD status messages

HOM: LCD Status Messages See LCD status message

explanations in this
document for recommended
resolutions.

System messages

HOM: System Messages

Caution:
For advanced
troubleshooting only
consult Avaya Services.
Note:
Keyboard, monitor, and
mouse are required.

Front panel troubleshooting indicators

Use the front panel indicators listed to troubleshoot server components:

No.
1

Description
Power-on indicator, power button

Avaya recommendation
Indicates when the system power is on.
The power button controls the DC power
supply output to the system.
Note:
Consult individual application/solution
documentation for detailed shutdown
procedures.

10

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Front panel troubleshooting indicators

No.

Description

Avaya recommendation
Note:
To force an ungraceful shutdown, press
and hold the power button for five (5)
seconds.
Caution:
Not recommended for products/
solutions that use System Platform.

NMI button

Used to troubleshoot software and device

driver errors when using certain operating
system. This button can be pressed using
the end of a paper clip.
Caution:
Not recommended for products/
solutions that use System Platform. Use
this button only if directed to do so by
qualified support personnel.

USB connectors (2)

Video connector

LCD menu buttons

Allows you to navigate to the control panel

LCD menu.

LCD Panel

Provides system ID, status information,

and system error messages. LCD
background color indicates these
conditions:
Blue: normal system operation
Amber: system needs attention
LCD panel displays errors codes and
descriptive tests.

System identification button

Turns the system ID modes on and off.

The identification buttons on the front and
back panels can be used to locate a
particular system within a rack. When one
of these buttons is pushed, the LCD panel
on the front and the system status indicator
on the chassis back panel flash blue until
one of the buttons is pushed again.
Note:
Some applications/solutions use this
light for additional functionality.

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Maintaining and Troubleshooting the Dell PowerEdge R610 Server

No.

Description

Hard drives

Optical drive

10

System identification panel

Avaya recommendation
Servers ship with two or more hard disk
drives, depending upon product
requirements.

A slide-out panel for system information

including the Express Service tag,
embedded NIC MAC address, and
iDRAC6 Express card MAC address.
Space is provided for an additional label.

Rear panel troubleshooting indicators

Use the rear panel indicators listed to troubleshoot server components:

No.

12

Description

Avaya recommendation

iDRAC6 Enterprise/Express port

(optional)

Dedicated management port for the optical

iDRAC6 Enterprise/Express card.

VFlash media slot (optional)

Connects an external SD memory card for

the optional iDRAC6 Enterprise/Express
card.

Serial connector

PCIe slot 1

Video connector

USB connectors (2)

PCIe slot 2

Ethernet connectors (4)

System status indicator connector

10

System status indicator

Consult application/solution documentation

for specific behavior of the optional card in
this slot.

Consult application/solution documentation

for specific behavior of the optional card in
this slot.

Provides a power on indicator for the back

of the system.

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Troubleshooting external server components

No.
11

Description

Avaya recommendation

System identification button

Turns the system ID modes on and off.

The identification buttons on the front and
back panels can be used to locate a
particular system within a rack. When one
of these buttons is pushed, the LCD panel
on the front and the system status indicator
on the chassis back panel flash blue until
one of the buttons is pushed again.
Note:
Some applications/solutions use this
light for additional functionality.

12

Power supply 1 (PS1)

13

Poser supply 2 (PS2)

Troubleshooting external server components

Use the checklist below to troubleshoot any of the following external server components:
Part number

Description

Hot-swappable?

700501316

R610 SRVR 146GB 10K SAS 2.5 HDD

700501317

R610 SRVR 146GB 15K SAS 2.5 HDD

700501315

R610 SRVR 300GB 10K SAS 2.5 HDD

700501421

R610 SRVR 600GB 10K SAS 2.5" HDD

700501183

R610 SRVR AC PWR SUP 502W ES

Y, if redundant

700501311

R610 SRVR AC PWR SUP 717W

Y, if redundant

No.
1

Task

Reference

Avaya recommendation

Visually check for

hardware LED fault
indicators:
R610 SRVR 146GB
10K SAS 2.5 HDD
R610 SRVR 146GB
15K SAS 2.5 HDD

If the HDD LED indicates

HOM: Hard Drive Indicator a problem, consult the
Patterns for RAID
appropriate
TG: Storage
troubleshooting
information.

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Maintaining and Troubleshooting the Dell PowerEdge R610 Server

No.

Task

Reference

Avaya recommendation

R610 SRVR 300GB

10K SAS 2.5 HDD
R610 SRVR 600GB
10K SAS 2.5" HDD
R610 SRVR AC
HOM: Power Indicator
PWR SUP 502W ES Codes
TG: Power Supply
R610 SRVR AC
Indicators
PWR SUP 717W
2

If the LEDs indicate a

problem, consult the
appropriate
troubleshooting
information.

If the hardware LED

indicates a problem,
consult the
appropriate
troubleshooting
information:
R610 SRVR 146GB
10K SAS 2.5 HDD
R610 SRVR 146GB
15K SAS 2.5 HDD
R610 SRVR 300GB
10K SAS 2.5 HDD

Inspect LEDs and LCD

display output.
HOM: Troubleshooting
Hard Drives

R610 SRVR 600GB

10K SAS 2.5" HDD

If the LED flashes

green, then amber,
then off (in that order),
replace the HDD.
If the LED blinks amber,
replace the HDD.

R610 SRVR AC
PWR SUP 502W ES HOM: Troubleshooting
Power Supplies
R610 SRVR AC
PWR SUP 717W
3

If the part is defective,

see Replacing
external server
components.

Troubleshooting internal server components

Use the checklist below to troubleshoot any of the following internal server components:

14

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Troubleshooting internal server components

Part number

Description

700501323

R610 SRVR DUAL PORT 1GB NIC

700501422

R610 SRVR DVD-RW DRIVE W/ BRKT

700501423

R610 SRVR FAN FRU

700501320

R610 SRVR 2GB MEMORY DIMM

700501320

R610 SRVR 4GB MEMORY DIMM

700501325

R610 SRVR RAID BATTERY

No.
1

Task

Avaya
recommendation

Visually check for

hardware LED fault
indicators:
R610 SRVR DUAL
PORT 1GB NIC

TG: NIC Indicators

R610 SRVR DVDRW DRIVE W/ BRK

HOM: Optical Drive

R610 SRVR FAN

FRU

HOM: Cooling Fans

R610 SRVR 2GB

MEMORY DIMM
R610 SRVR 4GB
MEMORY DIMM
R610 SRVR RAID
BATTERY
2

Reference

If the hardware LED

indicates a problem,
consult the appropriate
troubleshooting
information.

HOM: System Memory

HOM: RAID Battery

If the hardware LED

indicates a problem,
consult the
appropriate
troubleshooting
information:
R610 SRVR DUAL
PORT 1GB NIC

HOM: Troubleshooting a
NIC

Check NIC indicator

LEDs.
If problem persists, order
replacement NIC.

R610 SRVR DVDRW DRIVE W/ BRK

HOM: Troubleshooting an
Optical Drive

If problem persists, order

replacement drive.

R610 SRVR FAN

FRU

HOM: Troubleshooting a
Fan

If problem persists, order

replacement fan.

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Maintaining and Troubleshooting the Dell PowerEdge R610 Server

No.

Task
R610 SRVR 2GB
MEMORY DIMM
R610 SRVR 4GB
MEMORY DIMM
R610 SRVR RAID
BATTERY

Reference

Avaya
recommendation

HOM: Troubleshooting
System Memory

If problem persists, order

replacement memory.

HOM: RAID Battery

Keyboard, monitor, and

mouse required for
advanced
troubleshooting.

If the part is defective,

see Replacing
internal server
components.

Replacing external components

Use the checklist below to replace any of the following external server components:
Part number

Description

Hot-swappable?

700501316

R610 SRVR 146GB 10K SAS 2.5 HDD

700501317

R610 SRVR 146GB 15K SAS 2.5 HDD

700501315

R610 SRVR 300GB 10K SAS 2.5 HDD

700501421

R610 SRVR 600GB 10K SAS 2.5" HDD

700501183

R610 SRVR AC PWR SUP 502W ES

Y, if redundant

700501311

R610 SRVR AC PWR SUP 717W

Y, if redundant

Note:
Hard disk drives and redundant power supplies are hot-swappable; you do not have to power
down the server. Replacing a power supply usually does not require removing the server
from the rack unless cables or other obstructions prevent removing and replacing the power
supply.
No.
1

16

Task
Power down server (if
necessary)

Reference

Avaya
recommendation
Determine whether the
replaceable component
is hot-swappable.

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Replacing internal components

No.

Task

Slide the server out of

the rack (if necessary)

Replace the
component:

Reference

Avaya
recommendation

RI-SR
Ensure that the Cable
CMAI: Moving the CMA
Management Arm (if
Away from the CMA Tray present) moves freely
out of the way of rear
panel components.

R610 SRVR 146GB

10K SAS 2.5 HDD
R610 SRVR 146GB
15K SAS 2.5 HDD
R610 SRVR 300GB
10K SAS 2.5 HDD

HOM: Hard drives

R610 SRVR 600GB

10K SAS 2.5" HDD
R610 SRVR AC PWR
SUP 502W ES
R610 SRVR AC PWR
SUP 717W

Ensure that the

replacement power
supply matches the
specifications of the
defective power supply.

HOM: Power supplies

Slide the server into the RI-SR

rack (if necessary)

Ensure that the Cable

Management Arm (if
present) moves freely
out of the way of rear
panel components.

Connect the power

cable(s) to the power
supply (if necessary)

GS: Connecting the

Power Cables
GS: Securing the Power
Cord

Power up the server (if

necessary)

GS: Turning on the

System

Replacing internal components

Use the checklist below to replace any of these internal server components:
Part number
700501323

Description
R610 SRVR DUAL PORT 1GB NIC

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Maintaining and Troubleshooting the Dell PowerEdge R610 Server

Part number

Description

700501422

R610 SRVR DVD-RW DRIVE W/ BRKT

700501423

R610 SRVR FAN FRU

700501320

R610 SRVR 2GB MEMORY DIMM

700501320

R610 SRVR 4GB MEMORY DIMM

700501325

R610 SRVR RAID BATTERY

Note:
Although not used frequently, Avaya customers are required to have a monitor, keyboard,
and mouse available for use by installation and/or servicing technicians.
No.

Reference

Have the proper tools

HOM: Recommended
Tools

Observe safety
warnings

HOM: Safety FirstFor

You and Your System

Power down server

Slide the server out of RI-SR

the rack

Remove the cover

18

Task

HOM: Opening and

Closing the System

Avaya
recommendation

Electrostatic
alert:
Ensure that you
are properly
grounded before
handling internal
components.

Replace the
component:
R610 SRVR DUAL
PORT 1GB NIC

HOM: Expansion Cards

Mark any external

cables connected to
the NIC and
reconnect to the
same ports after the
NIC is replaced.

R610 SRVR DVDRW DRIVE W/ BRKT

HOM: Optical Drive

In the Removing an
Optical Drive section
perform steps 25
only.
In the Installing an
Optical Drive section

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Replacing internal components

No.

Task

Reference

Avaya
recommendation
perform steps 26,
8, and 10 only.

R610 SRVR FAN

FRU

HOM: Cooling Fans

Caution:
Do not attempt to
hot-swap a fan.

R610 SRVR 2GB

MEMORY DIMM
R610 SRVR 4GB
MEMORY DIMM

HOM: System Memory

R610 SRVR RAID

BATTERY

HOM: RAID Battery

Consult server cover

label for memory
placement.
Consult application/
solution
documentation for
specific procedures.
Remove the battery
from the cable.
Do not replace the
battery cable unless
it is defective.
Note:
Monitor,
keyboard, and
mouse might be
necessary for
server reboot.

Replace the cover

HOM: Opening and

Closing the System

Slide the server into

the rack

RI-SR

Connect and secure

the power cords

GS: Connecting the

Power Cables
GS: Securing the Power
Cord

10

Power up the server

GS: Turning on the

System

Maintaining and Troubleshooting the Dell PowerEdge R610 Server

Ensure that the

Cable Management
Arm (if present)
moves freely out of
the way of rear panel
components.

November 2010

19

Maintaining and Troubleshooting the Dell PowerEdge R610 Server

LCD status message explanations

LCD status codes, the associated text, the likely cause(s) for the error code, and the corrective
action are listed below. When escalation is the corrective action, contact Avaya if you have a
maintenance contract with Avaya or contact the Avaya business partner from whom you
purchased the server. If the escalation requires replacing a field replaceable unit (FRU), see:
Replacing external server components
Replacing internal server components
Code
N/A

Text
AVAYA

Causes
AVAYA displays when:
The system is
powered on.

Corrective action
This message is for information
only.

The power is off and

active POST errors
are displayed.

20

E1000

FAILSAFE, Call
Support

Escalate for possible server

replacement.

E1114

Temp Ambient

Ambient system
temperature is out of
acceptable range.

Check room temperature and

external air flow. If both are
within acceptable limits, then
escalate for possible server
replacement.

E1116

Temp Memory

Memory has exceeded

acceptable temperature
and has been disabled
to prevent damage to the
components.

Check room temperature and

external air flow. If both are
within acceptable limits, then
escalate for possible server
replacement.

E12nn

xx PwrGd

Specified voltage
regulator has failed.

Escalate for possible server

replacement.

E1210

CMOS Batt

CMOS battery is
Shut down server for 1 hour and
missing, or the voltage is disconnect the power supply. If
out of acceptable range. problem continues, escalate for
possible server replacement.

E1211

ROMB Batt

RAID battery is either

missing, bad, or unable
to recharge due to
thermal issues.

Check room temperature and

external air flow. If both are
within acceptable limits, then
escalate for possible server
replacement.

Maintaining and Troubleshooting the Dell PowerEdge R610 Server

November 2010

LCD status message explanations

Code

Text

Causes

Corrective action

E1216

3.3V Regulator
failure

3.3V voltage regulator

has failed.

See HOM: Troubleshooting

Expansion Cards. Turn off the
system and attached
peripherals. Power down
system and unplug power cord.
Open system and ensure that
expansion card riser and
expansion card are firmly
seated. Close system, power
up. If trouble persists, replace
card.

E1229

CPU # VCORE

Processor # VCORE
voltage regulator has
failed.

Escalate for possible server

replacement.

E122A

CPU # VTT
Specified processor VTT Replace the server.
Regulator failure voltage regulator has
failed

E122C

CPU Power
Fault

A power fault was

Remove AC power to the
detected when powering system for 10 seconds and
up the processor(s).
restart the system.

E122D

Memory
Regulator #
Failed

One of the memory

regulators has failed.

E122E

On-board
regulator failed.

One of the on-board

Remove AC power to the
voltage regulators failed. system for 10 seconds and
restart the system.

E1310

RPM Fan ##

RPM of specified cooling Check room temperature and

fan is out of acceptable external air flow. If both are
operating range.
within acceptable limits, then
escalate for possible server
replacement.

E1311

RPM Fan Mod #x RPM of fan x in the #

module is out of
acceptable operating
range.

Check room temperature and

external air flow. If both are
within acceptable limits, then
escalate for possible server
replacement.

E1313

Fan
Redundancy

Check room temperature and

external air flow. If both are
within acceptable limits, then
escalate for possible server
replacement.
Check control panel LCD for
additional scrolling messages.

The system is no longer

fan-redundant. Another
fan failure will put the
system at risk of overheating.

Maintaining and Troubleshooting the Dell PowerEdge R610 Server

Reseat the memory modules.

November 2010

21

Maintaining and Troubleshooting the Dell PowerEdge R610 Server

Code

Text

Causes

E1410

CPU # IERR

Specified
microprocessor is
reporting an internal
error.

E1414

CPU # Thermtrip Specified

microprocessor is out of
acceptable temperature
range and has halted
operation.

Corrective action
Escalate for possible server
replacement.

Check room temperature and

external air flow. If both are
within acceptable limits, then
escalate for possible server
replacement.
Note:
The LCD continues to display
this message until the
systems power cord is
disconnected and
reconnected to the AC power
source.

22

E1418

CPU # Presence Specified processor is

missing or bad, and the
system is in an
unsupported
configuration.

Escalate for possible server

replacement.

E141C

CPU Mismatch

Processors are in an
unsupported
configuration.

Run server diagnostics. This

requires a keyboard and
monitor.

E141F

CPU Protocol

The system BIOS has

reported a processor
protocol error.

Escalate for possible server

replacement.

E1420

CPU Bus PERR

The system BIOS has

reported a processor
bus parity error.

Escalate for possible server

replacement.

E1422

CPU Machine
Chk

The system BIOS has

reported a machine
check error.

Escalate for possible server

replacement.

E1610

PS # Missing

No power is available
Escalate for possible power
from the specified power supply replacement.
supply; specified power
supply is improperly
installed or faulty.

E1614

PS # Status

No power is available
Escalate for possible power
from the specified power supply replacement.
supply; specified power
supply is improperly
installed or faulty.

Maintaining and Troubleshooting the Dell PowerEdge R610 Server

November 2010

LCD status message explanations

Code

Text

Causes

Corrective action

E1618

PS # Predictive

Power supply voltage is Escalate for possible power

out of acceptable range; supply replacement.
specified power supply
is improperly installed or
faulty.

E161C

PS # Input Lost

Power source for

specified power supply
is unavailable, or out of
acceptable range.

Check the AC power source for

the specified power supply.
Escalate for possible power
supply replacement.

E1620

PS # Input
Range

Power source for

specified power supply
is unavailable, or out of
acceptable range.

Escalate for possible power

supply replacement.

E1624

PS Redundancy

The power supply

subsystem is no longer
redundant. If the last
supply fails, the system
will go down.

Escalate for possible power

supply replacement.

E1626

Power Supply
Mismatch

The power supplies in

the system are not the
same wattage.

Ensure that power supplies with

matching wattage are installed.

E1629

Power required > The system

PSU wattage.
configuration requires
more power than the
power supplies can
provide, even with
throttling.

Turn off power to the system,

reduce the hardware
configuration or install higherwattage power supplies, and
then restart the system.

E1710

I/O Channel Chk The system BIOS has

reported an I/O channel
check.

Escalate for possible server

replacement.

E1711

PCI PERR B##

D## F##

Escalate for possible server

replacement.

reported a PCI parity

error on a component
that resides in PCI
configuration space at
bus ##, device ##,
function ##.

PCI PERR Slot # The system BIOS has

reported a PCI parity
error on a component
that resides in the
specified PCI slot.
E1712

PCI SERR B##

D## F##

The system BIOS has

reported a PCI system
error on a component

Maintaining and Troubleshooting the Dell PowerEdge R610 Server

Escalate for possible server

replacement.

November 2010

23

Maintaining and Troubleshooting the Dell PowerEdge R610 Server

Code

Text

Causes

Corrective action

that resides in PCI

configuration space at
bus ##, device ##,
function ##.
PCI SERR Slot # The system BIOS has
reported a PCI system
error on a component
that resides in the
specified slot.
E1714

Unknown Err

The system BIOS has

Escalate for possible server
determined that there
replacement.
has been an error in the
system, but is unable to
determine its origin.

E1715

Fatal I/O error.

The system BIOS has

determined there has
been an error in the
system.

E1716

Chipset IERR
Bus ## Dev ##
Function ##.

The system BIOS has

Call Avaya Services.
reported a chipset
internal error that
resides in bus ##, device
##, function ##.

E1717

CPU ## internal
error.

The system BIOS has

determined that the
specified processor has
had an internal error.

Call Avaya Services.

E171F

PCIE Fatal Err

B## D## F##

The system BIOS has

reported a PCIe fatal
error on a component
that resides in PCI
configuration space at
bus ##, device ##,
function ##.

Reseat all PCIe cards, then

reboot the system. If the
problem persists, escalate for
possible server replacement.

PCIE Fatal Err

Slot #

The system BIOS has

reported a PCIe fatal
error on a component
that resides in the
specified slot.

HDD ## Fault

The SAS subsystem has

determined that hard
drive ## has
experienced a fault.

E1810

24

Call Avaya Services.

Remove the front bezel and

check the top LED on the hard
drives. If LED is off or flashing
green, then amber, then off or
flashing amber 4 times per
second, the hard drive is

Maintaining and Troubleshooting the Dell PowerEdge R610 Server

November 2010

LCD status message explanations

Code

Text

Causes

Corrective action

E1811

HDD ## Rbld
Abrt

The specified hard drive probably failing. Escalate for

has experienced a
possible hard drive
rebuild abort.
replacement.

E1812

HDD ##
Removed

The specified hard drive Information only.

has been removed from
the system.

E1A11

PCI Riser
hardware &
configuration
mismatch

PCIe risers are not

configured correctly.
Some invalid
configurations prevent
the system from
powering on.

Reinstall the expansion-card

riser. Reseat the NIC. If problem
persists, replace the server.

E1A12

PCI Riser not

detected

One or all of the PCIe

risers is missing. The
prevents the system
from powering on.

Reinstall the missing riser

card(s).

E1A14

SAS Cable A

SAS cable A is missing

or bad.

Escalate for possible server

replacement.

E1A15

SAS Cable B

SAS cable B is missing

or bad.

Escalate for possible server

replacement.

E1A1D

Control panel
USB cable not
detected.

USB cable to the control Reseat the cable. If the problem

panel is missing or bad. persists, escalate for possible
server replacement.

E2010

No Memory

No memory is installed
in the system.

E2011

Mem Config Err

Memory detected, but is Escalate for possible server

not configurable. Error
replacement.
detected during memory
configuration.

E2012

Unusable
Memory

Memory is configured,
but not usable. Memory
subsystem failure.

Escalate for possible memory or

server replacement.

E2013

Shadow BIOS
Fail

The system BIOS failed

to copy its flash image
into memory.

Escalate for possible memory or

server replacement.

E2014

CMOS Fail

CMOS failure. CMOS

RAM not functioning
properly.

Escalate for possible server

replacement.

E2015

DMA Controller

DMA controller failure.

Escalate for possible server

replacement.

E2016

Int Controller

Interrupt controller
failure.

Escalate for possible server

replacement.

Maintaining and Troubleshooting the Dell PowerEdge R610 Server

Escalate for possible memory or

server replacement.

November 2010

25

Maintaining and Troubleshooting the Dell PowerEdge R610 Server

Code

26

Text

Causes

Corrective action

E2017

Timer Fail

Timer refresh failure.

Escalate for possible server

replacement.

E2018

Prog Timer

Programmable interval
timer error.

Escalate for possible server

replacement.

E2019

Parity Error

Parity error.

Escalate for possible server

replacement.

E201A

SIO Err

SIO failure.

Escalate for possible server

replacement.

E201B

Kybd Controller

Keyboard controller
failure.

Escalate for possible server

replacement.

E201C

SMI Init

System management
interrupt (SMI)
initialization failure.

Escalate for possible server

replacement.

E201D

Shutdown Test

BIOS shutdown test

failure.

Escalate for possible server

replacement.

E201E

POST Mem Test BIOS POST memory

test failure.

Escalate for possible server

replacement.

E2020

CPU Config

CPU configuration
failure.

Check for specific error

messages.

E2021

Memory
Population

Incorrect memory
configuration. Memory
population order
incorrect.

Check for specific error

messages.
Escalate for possible memory or
server replacement.

E2022

POST Fail

General failure after

video.

Check for specific error

messages.

E2110

MBE Crd #
DIMM ## & ##

One of the DIMMs in the Escalate for possible memory or

set implicated by "## & server replacement.
##" has had a memory
multi-bit error (MBE). If
no memory card is
present, the "Crd #"
string is left out of the
message.

E2111

SBE Log Disable The system BIOS has

Escalate for possible server
Crd # DIMM ##
disabled memory single- replacement.
bit error (SBE) logging,
and will not resume
logging further SBEs
until the system is
rebooted. "##"
represents the DIMM
implicated by the BIOS.

Maintaining and Troubleshooting the Dell PowerEdge R610 Server

November 2010

LCD status message explanations

Code

Text

Causes

Corrective action

If no memory riser card

is present, the "Crd #"
string is left out of the
message.
E2113

Mem Mirror Crd

# DIMM ## & ##

The system BIOS has

Escalate for possible memory or
disabled memory
server replacement.
mirroring because it has
determined that one half
of the mirror has had too
many errors. "## & ##"
represents the DIMM
pair implicated by the
BIOS. If no memory card
is present, the "Crd #"
string is left out of the
message.

I1910

Intrusion

System cover removed.

I1911

>3 ERRs Chk

Log

LCD overflow message. Information only.

A maximum of three
error messages can
display sequentially on
the LCD. The fourth
message displays as the
standard overflow
message.

I1912

SEL Full

System Event Log is full Clear the log by deleting event

of events, and is unable entries.
to log any more events.

W1228

ROMB Batt <

24hr

Warns predictively that

the RAID battery has
less than 24 hours of
charge left.

W1627

Power required > The system

PSU wattage.
configuration requires
more power than what
the power supply can
provide.

Turn off power to the system,

reduce the hardware
configuration or install higherwattage power supplies, and
then restart the system.

W1628

Performance
degraded.

Turn off power to the system,

reduce the hardware
configuration or install higherwattage power supplies, and
then restart the system.

The system
configuration requires
more power than what
the power supply can
provide, but it can boot if
throttled.

Maintaining and Troubleshooting the Dell PowerEdge R610 Server

Information only.

Information only.

November 2010

27

Maintaining and Troubleshooting the Dell PowerEdge R610 Server

Contacting Avaya Services

Avaya provides a telephone number to report problems or to ask questions about your product:
The support telephone number is 18002422121 in the United States.
For additional support telephone numbers, see the Avaya Website: http://
www.avaya.com/support.

28

Maintaining and Troubleshooting the Dell PowerEdge R610 Server

November 2010

Index
A

Avaya Services
contacting .............................................................28

introduction ...................................................................7

documentation
document set .........................................................9
downloading ...........................................................8
how to use this document ......................................7

LCD status messages ................................................20

troubleshooting
external components ............................................13
general ...................................................................9
internal components .............................................14
using front panel indicators ..................................10
using rear panel indicators ...................................12

field-replaceable units
external ................................................................16
internal .................................................................17

Maintaining and Troubleshooting the Dell PowerEdge R610 Server

November 2010

29

30

Maintaining and Troubleshooting the Dell PowerEdge R610 Server

November 2010