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Toolbox For Analysis - 1 PDF

Number of runs about median: number of runs up or down: Expected number of runs: Longest run about median: Approx P-value for Clustering: Approx P-Value for mixtures: Individuals Variables Charts for Individuals. % Defective Histograms Graph > Time Series Plot Count Percent Cum % Control Chart Control Charts Stat > Control Charts > Attribute Charts 0 te Ca A or y ego c at D

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93 views2 pages

Toolbox For Analysis - 1 PDF

Number of runs about median: number of runs up or down: Expected number of runs: Longest run about median: Approx P-value for Clustering: Approx P-Value for mixtures: Individuals Variables Charts for Individuals. % Defective Histograms Graph > Time Series Plot Count Percent Cum % Control Chart Control Charts Stat > Control Charts > Attribute Charts 0 te Ca A or y ego c at D

Uploaded by

jsembiring
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Understanding Variation

For A Point In Time

Graph > Histogram


or
Stat > Basic Statistics > Display
and click on

3000

Que A Call Volume

Frequency

30

20

2000

1000

10
0
Date/Time

0
0

100

200

300

400

500

5/17

6/14

7/12

8/9

9/6

10/4

11/1

11/29

600

QueA Hold Time (sec.)


Run Chart f or Que A Call Volume
Que A Call Volume

Run Charts
Stat > Quality Tools > Run Chart

Dotplots

4000

3000

2000

1000

50

Graph > Dotplots

100

150

Observation
Number of runs about median:
Expected number of runs:
Longest run about median:
Approx P-Value for Clustering:
Approx P-Value for Mixtures:

Boxplots

Graph > Boxplot

Individuals
Variables Charts for Individuals

Number of runs up or down:


Expected number of runs:
Longest run up or down:
Approx P-Value for Trends:
Approx P-Value for Oscillation:

110.000
97.000
3.000
0.995
0.005

UCL=4114

4000

Individual Value

Stat > Control Charts >

98.000
74.000
7.000
1.000
0.000

Control Chart

Control Charts

3000
Mean=2289
2000

1000
LCL=464.0

X-bar & R

0
0

50

100

150

Observation Number

Variables Charts for Subgroups

Category
Category
Category
Category
Category

Stat > Tables > Tally

A
B
C
D
E

Run Chart

Time Series Plots

556
48
103
327
60

Graph > Time Series Plot

0.35

% Resolved

Tables

0.25

0.15

0.05
Date/Time

1/1

2/5

3/12 4/16

5/21 6/25

7/30

9/3

10/8 11/12

Run Chart f or % Resolv ed

Run Charts

% Resolved

0.36

Stat > Quality Tools > Run Chart

0.26

0.16

0.06

Pareto Chart

Pareto Charts

15

25

35

45

Observation

100
1000

Stat > Quality Tools > Pareto...

Number of runs about median:

24.0000

Number of runs up or down:

33.0000

Expected number of runs:


Longest run about median:

23.9583
7.0000

E xpected number of runs:


Longest run up or down:

31.6667
3.0000

Approx P-Value for Clustering:


Approx P-Value for Mixtures:

0.5051
0.4949

A pprox P -Value for Trends:


A pprox P -Value for Oscillation:

0.6791
0.3209

80
60
500

40
20

Defect
Count
Percent
Cum %

Control Chart

Control Charts
Stat > Control Charts > Attribute Charts

0
te
Ca

A
or y

ego
C at

D
ry

C
ry
ego
Cat

Ca

or y
teg

E
he
Ot

556

327

103

60

48

50.8

29.9

9.4

5.5

4.4

50.8

80.7

90.1

95.6

100.0

rs

np or p
 c or u


BMGI. All rights reserved. No portion may be copied, rewritten, reproduced, or published.

Percent Defective

s
c
r
e
t
e

Histograms

4000

Graph > Time Series Plot

Percent

a
s
u
r D
e i

Time Series Plots

40

Count

C
o
n
t
i
n
u
M o
e u
s

Over Time

UCL=20.53

20

NP=11.44
10

LCL=2.345
0
0

10

20

30

Sample Number

40

50

Understanding Relationships
H i s to g r a m o f C 6 , C 7
12

15

18

21

24

27

30

C7

80

Histograms

Scatter Plots

70
Frequency

C
o
n
t
i
n
u
o
u
s

C6
90

60
50
40
30

Graph > Scatterplot

20

Graph > Histogram > Simple


click Multiple Graphs

10
0
12

15

18

21

24

27

30

Dotplots
Graph > Dotplot

Matrix Plots
Graph > Matrix Plot

Boxplots
Graph > Boxplot

Y
Histogr am of C6 , C7

Histograms

15

18

21

24

27

Category
Category
Category
Category
Category

30

C7

Tables

80
70

Graph > Histogram > Simple


click Multiple Graphs

Frequency

60
50

Stat > Tables > Tally

40
30
20
10

A
B
C
D
E

556
48
103
327
60

0
12

15

18

21

24

27

30

Dotplot

Dotplots

QueB Hold

Graph > Dotplot

Pareto Chart

QueA Hold

100

200

300

400

500

600

100
1000

Pareto Charts
Stat > Quality Tools > Pareto...

Boxplots

60
500

40
20

Graph > Boxplot > Multiple Ys


Click on Scale and select
transpose value and category scales

Continuous

Defect
Count
Percent
Cum %

BMGI. All rights reserved. No portion may be copied, rewritten, reproduced, or published.

0
te
Ca

gor

556

yA

ego
C at
327

ry D

e
Cat
103

gor

yC
Ca

or y
teg

60

he
Ot
48

50.8

29.9

9.4

5.5

4.4

50.8

80.7

90.1

95.6

100.0

Discrete

rs

Percent

80

Count

D
i
s
c
r
e
t
e

12
C6
90

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