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    Strategic Information Systems Management

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    Stephen Lundall
    This document provides an overview of the contents of the book "Strategic Information Systems Management". It contains 12 chapters that cover topics such as business strategy, information systems development approaches, disruptive technologies, business and IT alignment, strategic knowledge management, organizational change management, benefits management, IT governance, and professionalism and ethics. The contents page lists the chapter titles, authors, and provides a brief description of the key topics and concepts covered in each chapter.

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    Strategic Information Systems Management

    Uploaded by

    Stephen Lundall
    84 views6 pages
    This document provides an overview of the contents of the book "Strategic Information Systems Management". It contains 12 chapters that cover topics such as business strategy, information systems development approaches, disruptive technologies, business and IT alignment, strategic knowledge management, organizational change management, benefits management, IT governance, and professionalism and ethics. The contents page lists the chapter titles, authors, and provides a brief description of the key topics and concepts covered in each chapter.

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    This document provides an overview of the contents of the book "Strategic Information Systems Management". It contains 12 chapters that cover topics such as business strategy, information systems development approaches, disruptive technologies, business and IT alignment, strategic knowledge management, organizational change management, benefits management, IT governance, and professionalism and ethics. The contents page lists the chapter titles, authors, and provides a brief description of the key topics and concepts covered in each chapter.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    84 views6 pages

    Strategic Information Systems Management

    Uploaded by

    Stephen Lundall
    This document provides an overview of the contents of the book "Strategic Information Systems Management". It contains 12 chapters that cover topics such as business strategy, information systems development approaches, disruptive technologies, business and IT alignment, strategic knowledge management, organizational change management, benefits management, IT governance, and professionalism and ethics. The contents page lists the chapter titles, authors, and provides a brief description of the key topics and concepts covered in each chapter.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 6

    Strategic Information

    Systems Management

    Kevin Grant, Ray Hackney and David Edgar

    ; \
    t%

    COURSE TECHNOLOGY
    CENGAGE Learning-

    Australia Brazil Japan Korea Mexico Singapore Spain United Kingdom United States

    Contents

    Forewords
    Preface
    Acknowledgements
    Contributors
    About the Authors
    Walk-through Tour
    About the Website

    xvu
    xix
    xxv
    xxvii
    xxix
    xli
    xliii

    1 Business Strategy for the Digital World


    1.1 Introduction
    1.2 The development of strategic management
    1.3 The development of the digital economy
    1.4 The Positioning Approach
    1.5 The competitive environment
    1.6 The Resource-Based View
    1.7 E-business and the Resource-Based View
    1.8 Strategic information systems and the RBV
    1.9 Dynamic capabilities
    1.10 M-commerce
    Conclusion
    Key learning points
    Review questions and tasks
    Key further reading
    References

    1
    1
    2
    6
    9
    12
    15
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    2 Business Exploitation of Information and Communication


    Technology Systems
    2.1 Introduction
    2.2 The importance of ICT in contemporary organizations
    2.3 Evidence on the exploitation of ICT by organizations
    2.4 Challenges associated with exploiting ICT
    2.5 Understanding ICT implementation and use
    2.6 Improving the exploitation of ICT
    Conclusion
    Key learning points
    Review questions and tasks
    Key further reading
    References

    32
    32
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    36
    38
    40
    43
    44
    45
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    IX

    Contents

    3 Information Systems Development Approaches


    3.1 Introduction
    3.2 Why Information Systems Development is key to business strategy
    3.3 A brief history of Information Systems Development
    3.4 Contemporary Information Systems Development (ISD)
    3.5 The Dynamic Systems Development Method (DSDM)
    3.6 Case study: London Ambulance Service - from failure to success
    Conclusion
    Key learning points
    Review questions and tasks
    Key further reading
    References

    51
    51
    52
    53
    58
    61
    67
    73
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    4 Disruptive Technologies and Applications


    4.1 Introduction
    4.2 Context for disruptive technologies and applications
    4.3 Strategy of disruption and innovation
    4.4 Internet and related technologies
    4.5 Focus of disruptive internet applications
    4.6 Emerging disruptive technologies: features and applications
    4.7 MMORPGS and virtual worlds
    4.8 Future issues
    Conclusion
    Key learning points
    Review questions and tasks
    Key further reading
    References

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    5 Business IT/IS Alignment


    5.1 Introduction
    ,
    5.2 Business alignment
    5.3 IT/IS alignment
    5.4 Assumptions of and in IT/IS alignment
    5.5 Evolution of IT/IS alignment and its suggested direction of travel
    5.6 Business benefits of IT/IS alignment
    5.7 IT/IS alignment and Enterprise Architecture
    5.8 Academically-based tool kits for IT/IS alignment
    5.9 Practitioners' challenges
    Conclusion
    Key learning points
    Review questions and tasks
    Key further reading
    References

    103
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    109
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    136

    6 Strategic IS/IM in Context


    6.1 Introduction
    6.2 The nature of public sector organizations
    6.3 Electronic government (e-government)

    139
    139
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    144

    Contents

    6.4
    6.5
    6.6
    6.7
    6.8
    6.9
    6.10
    6.11
    6.12
    6.13
    6.14
    6.15
    6.16
    6.17
    6.18
    6.19

    E-government applications
    E-government - a global phenomenon
    Strategies for e-government
    E-government maturity models
    Issues and challenges in e-government
    Emerging technologies
    Knowledge Management and e-health in
    NHS Ayrshire and Arran
    What are SMEs?
    Why are SMEs important?
    What is distinctive about SMEs?
    SMEs and IS/IT: drivers and inhibitors
    IS/IM competencies for SMEs
    Planning for IS/IT in SMEs
    Emerging technologies and practices for SMEs
    SMEs, IS/IT and policy
    Comparing and contrasting the two contexts
    Conclusion
    Key learning points
    Review questions and tasks
    Key further reading
    References

    7 Global Issues in Information Management


    7.1 Introduction
    7.2 Changes in society
    7.3 IT/IS outsourcing and offshoring
    7.4 Emerging technologies and global IM
    7.5 Global information management and management
    decision-making
    7.6 The greening of IT
    Conclusion
    Key learning points
    Review questions and tasks
    Key further reading
    References
    8 Strategic Knowledge Management
    8.1 Introduction
    8.2 Evolution of the knowledge economy
    8.3 What is knowledge management?
    8.4 Knowledge management models
    8.5 Organizational learning and knowledge
    8.6 Intellectual capital
    8.7 Knowledge and intellectual capital as a source of sustainable
    competitive advantage
    8.8 Knowledge management strategies
    Conclusion
    Key learning points

    145
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    xii

    Contents

    Review questions and tasks


    Key further reading
    References
    9 Organizational Change, Culture and Strategic
    IS/IT Led Change
    9.1 Introduction
    9.2 Human behaviour and organizational culture
    9.3 Characterizing organizational culture
    9.4 Different types of change
    9.5 Managing for change
    9.6 Getting the organization ready to accept strategic
    IS/IT led change
    9.7 Dealing with and managing resistance to change
    9.8 Stakeholder engagement
    9.9 Managing change across boundaries
    9.10 Strategic leadership in large and complex organizations
    9.11 Achievement of the organization's new goals and objectives
    9.12 Pitfalls to avoid when leading strategic change
    Conclusion
    Key learning points
    Review questions and tasks
    Key further reading
    References

    237
    241
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    270

    10 IS/IT Benefits Management and Realization


    10.1 Introduction
    10.2 Evaluating information systems
    10.3 The IT productivity paradox
    10.4 Benefits management
    10.5 Financial aspect of IT
    10.6 Benefits management techniques
    10.7 Benefits management approach
    10.8 Benefit realization approach
    10.9 Life cycle thinking and IT economics
    10.10 Requirements for the business cases
    10.11 Organizing the financial control function
    10.12 Case study: IBG Banking
    Conclusion
    Key learning points
    Review questions and tasks
    Key further reading
    References

    273
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    11 Strategic IT/IS Leadership and IT Governance


    11.1 Introduction
    11.2 What is leadership?

    300
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    301

    Contents

    11.3
    11.4
    11.5
    11.6
    11.7
    11.8
    11.9
    11.10
    11.11
    11.12
    11.13
    11.14
    11.15
    11.16
    11.17
    11.18
    11.19

    What is strategic leadership?


    The differences between managers and leaders
    Transformational leadership
    Leading technology enabled innovations
    Leadership competencies for technology led innovation
    Leading IT geeks
    Corporate governance
    IT governance definition
    Corporate governance and IT governance
    The growing maturity of IT governance
    Corporate Governance of Information Communications
    Technology
    Building effective IT governance structure, participation
    and process
    IT governance structures
    Participation in governance
    IT governance structure
    Project and programme boards
    Project and programme management frameworks
    Conclusion
    Key learning points
    Review questions and tasks
    Key further reading
    References

    12 IT/IS Professionalism, Ethics and Security


    12.1 Introduction
    12.2 IT/IS professionalism
    12.3 What is professionalism?
    12.4 Towards an understanding of IT professionalism
    12.5 What next for IT professionalism?
    12.6 Ethical behaviour in IT/IS
    12.7 Professional organizations and codes of ethics
    12.8 Legislation and its impact on the IT function
    12.9 Intellectual property
    12.10 Types of IT/IS security threats
    12.11 Non-technical attacks
    12.12 Countermeasures: technical controls
    12.13 Countermeasures: non-technical controls
    Conclusion
    Key learning points
    Review questions and activities
    Key further reading
    References
    Index

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