Inclusion Matters Wirral

INCLUSIONS MATTERS Wirral

INFORMATION LEAD
POST SUMMARY
To take lead responsibility within Inclusion Matters Wirral Primary Care Psychological
Service, for developing, implementing, organising and managing all aspects of information
collection, recording and reporting.
You will need:

Thorough knowledge of a range of statistical/numerical techniques and procedures

acquired through qualification and/or relevant experience.

Good working knowledge of databases used in the Health/Social Care sector and
the ability to devise and implement data collection system.

The ability to manipulate and analyse complex data and write detailed,
comprehensive reports.

Experience of handling complex confidential information.

Advanced
keyboard
skills,
proficient
use
of
Microsoft
Office
(Word/Excel/PowerPoint) and Adobe as well as e-mail and internet systems. Good
working knowledge of administrative processes.

The ability to work under own initiative and as part of a team.

Excellent organisational skills and the ability to work under pressure and manage
own time and work load.

Experience of supporting and training colleagues.

The ability to liaise effectively with different professionals to determine information

needed.

To be enthusiastic, motivated and non-judgemental.

CORE RESULT AREAS

C1

Communication/Relationship Skills

To receive and process sensitive and complex information coming from a

variety of sources.
To communicate sensitive and complex information (detailed reports &
presentations) to a variety of professionals and other audiences and
adapting the amount and complexity of information given to suit the audience
e.g. Commissioners, other health professionals, stakeholders, service users
and members of the public.
To be fully responsible for providing all the information required by the
Services contracts and Service Level Agreements with other agencies.
To communicate with other professionals and agencies including Wirral CCG
regarding targets, data collection and report requirements, GPs and Primary
Care Leads and the software providers.
Work with local and Trust HIS departments to establish working protocols.
To assess the Teams information requirements based on their contracts,
Service Level Agreements and targets and accordingly develop, implement
and evaluate efficient data collection tools for use by Team members.
To assist the managers in ensuring that Inclusion Matter Wirral Service staff
are fully compliant with data protection legislation and NHS policies on
patient information.
To take responsibility for managing the IAPTUS Patient Management System
for the Service including maintaining client information, ensuring it is
accurate and up to date and to liaise with Team members regarding
collection of data and client information.
To take responsibility for sourcing or facilitating appropriate training and
development for staff.
To monitor the Services progress towards, and achievement of targets on an
ongoing basis.
To be fully responsible for writing and producing all reports e.g. for Wirral
CCG.
To attend meetings about Inclusion Matters Wirral contracts and Service
Level Agreements and deliver reports about the Services achievements and
targets as required.

Analytical/Judgement Skills

To process complex data and provide updates on the progress of the Service
towards identified targets.
To analyse the data in order to monitor the Teams performance against
targets.
To analyse the data to identify trends, gaps in Service and patient needs in
order to inform future development of the Service. To analyse the data
requirements of the Team in relation to contracts and targets and modify and
develop the database, data collection and reporting accordingly.
To identify and resolve faults or problems arising with regard to the database,
software, data collection or report and liaise as necessary.
9

C2

Responsibilities for Human Resources including Personal and People

Development

C3

To carry out all work in accordance with legislation, statutory requirements

and local policies and procedures.
To ensure all requirements under the Data Protection Act and other relevant
legislation and good practices are adhered to.
To maintain client information, ensuring it is accurate and up to date and
liaise with Team members regarding accuracy of data held.
To identify faults or problems arising with regard to systems, database,
software, data collection, reporting or data security and rectify or report as
necessary.
To ensure that Inclusion Matters Wirral staff, computers, the Service systems
and any information recording/collection tools are fully compliant with data
protection legislation and NHS policies on patient information.

Responsibility for Policy and Service Improvement/Development

C5

To assess the professional development needs of colleagues within Inclusion

Matters Wirral in terms of data collection and use of databases and patient
management systems.
To provide training and relevant ongoing support for colleagues.
To ensure colleagues are kept up to date with new initiatives, developments
and changes relevant to the use of systems and/or data collection.

Health, Safety and Security

C4

To assess the Teams information requirements based on their contracts,

Service Level Agreements and targets and accordingly develop, implement
and evaluate efficient data collection tools for use by Team members.

To take responsibility for implementation of this area of service development,

implementing and managing all aspects of data collection, recording and
reporting.
To take responsibility for ensuring that all Service staff are fully compliant
with data protection legislation and NHS policies on patient information. To
develop and produce policies accordingly.
To take responsibility for managing the IAPTUS Patient Management System
for the Service.
To develop, implement and evaluate efficient data collection tools for use by
Team members and modify and improve them in response to new targets,
reporting requirements or other changes.
To develop and improve other aspects of data collection, storage and
reporting as required.

Quality

To develop, implement and evaluate efficient data collection tools for use by
Team members.
9

To process data and provide updates on the progress of the Team towards
identified targets.
To work with the managers to monitor the Teams performance against
targets.
To ensure colleagues are kept up to date with new initiatives, developments
and changes relevant to the use of the database and/or data collection.
To identify and resolve faults or problems arising with regard to the database,
software, data collection or reporting and liaise and report as necessary.
To maintain client information ensuring it is accurate and up to date, and to
liaise with Team members regarding accuracy of data held.
To develop and improve other aspects of data collection, storage and
reporting as required.

Freedom Act

C6

To take the lead for this area of work within the Service and carry out all
developments on behalf of the Managers.
To act independently and on own initiative within organisational policies and
legal requirements, taking advice from managers if required.

Equality, Diversity and Rights

All work and developments to be carried out in accordance with current

legislation and local policies and equality, diversity and rights.

Planning and Organisational Tasks/Duties

To take a lead on developing this area of work within the Service and as
such be responsible for planning and organising all related initiatives, training
etc.
To take lead responsibility for developing, implementing, organising and
managing all aspects of information collection, recording and reporting for
Inclusion Matters Wirral.

Responsibility for Research and Development

To provide data for audit needs, assessments and surveys etc as required.

Responsibilities for Information Resources

To take a lead for implementing and managing all aspects of data collection,
recording and reporting.
To take responsibility for managing the IAPTUS Patient Management System
for the Service.
To develop, implement and evaluate efficient data collection tools for use by
Team members.
To maintain client information ensuring it is accurate and up to date and liaise
with Team members regarding accuracy of data held.
To ensure all requirements under the Data Protection Act and other relevant
legislation and good practice are adhered to.
9

To ensure colleagues are kept up to date with new initiatives, developments

and changes relevant to the use of the database and/or data collection.
To produce reports and presentations in conjunction with Service Managers
and other Team members as required.
To process data and provide updates on the progress of the Team towards
identified targets.
To work with the Service Managers to monitor the Teams performance
against targets.
To analyse the data requirements of the Team in relation to targets and
modify and develop the database, data collection and reporting accordingly.
To identify and resolve faults or problems arising with regard to the database,
software, data collection or reporting and liaise and report as necessary.
To be responsible for the safe and proper use of the database software by
users.

CORPORATE AND LOCAL POLICIES & PROCEDURES

All staff to comply with Inclusion Matters Wirral Policies and Procedures.
REGISTERED HEALTH PROFESSIONAL
All staff who are a member of a professional body must comply with standards of
professional practice/conduct. It is the post holders responsibility to ensure they are both
familiar with and adhere to these requirements.
CLINICAL GOVERNANCE
Clinical Governance is a Framework through which NHS organisations are accountable
for continuously improving the quality of their services and safeguarding high standards of
care by creating an environment in which clinical care will flourish. Employees must be
aware that Clinical Governance places a duty on all health professionals, clinicians and
managers alike to ensure that the level of clinical service they deliver to patients is
satisfactory, consistent and responsive.
RISK MANAGEMENT/HEALTH & SAFETY
The post holder has a responsibility to themselves and others in relation to managing risk,
health and safety and will be required to work within the policies and procedures laid down
by the Trust.
Staff are required to observe the Hygiene Code and demonstrate good infection control
and hand hygiene.
Employees must be aware of the responsibilities placed on them by the Health & Safety at
Work Act (1974) to ensure that the agreed safety procedures are carried out to maintain a
safe environment for other employees and visitors.
All staff have a responsibility to access Occupational Health, other staff support services
and/or relevant others in times of need and advice.
Managers must also comply with the Code of Conduct for NHS Managers.
9

RECORDS MANAGEMENT
The post holder has responsibility for the creation and maintenance of records in
accordance with Trust policy and the Data Protection Act (1998) i.e. if required to do so,
obtain, process and/or use information held on a computer in a fair and lawful way, to hold
only for the specified registered purposes and to use or disclose the data only to
authorised persons or organisations.
The post holder has a responsibility to maintain timely and accurate record keeping and
where appropriate in accordance with professional guidelines.
CONFIDENTIALITY
The post holder must at all times maintain confidentiality of information in accordance with
professional and Trust policy. The post holder may access information only on a need to
know basis in the direct discharge of duties and divulge information only in the proper
course of duties.
EQUAL OPPORTUNITIES
It is our intention to be an employer of choice and ensure that no job applicants or
employees are unfairly disadvantaged on the grounds of gender, disability, race, ethnic
origin, colour, age, sexual orientation, religion or belief, trade union membership, or any
other factors that are not relevant to their capability or potential. To this end the Trust has
an Equality & Diversity Policy and it is the responsibility of each employee to contribute to
its success.
FLEXIBILITY STATEMENT
This job description and KSF Post Outline is not exhaustive and may change as the post
develops/or changes in Service requires, but such changes will not take place without
consultation between the post holder and their manager.
SAFEGUARDING CHILDREN RESPONSBILITY
We are committed to safeguarding and promoting the welfare of children and expect all
employees to share this commitment.

PERSON SPECIFICATION
INFORMATION LEAD
ESSENTIAL
QUALIFICATIONS
& EXPERIENCE

KNOWLEDGE &
SKILLS

Knowledge of a range of
statistical/numerical
techniques and
procedures acquired
through qualification to
degree level, or proven
equivalent experience
Proven ability to
communicate in writing
to a high standard.
Ability to concentrate on
complex statistical tasks
requiring accuracy and
attention to detail in a
busy environment.

FULLY
COMPETENT

DESIRABLE

The ability to be
innovative and initiate
development and
implement new ideas
or solutions to
problems.

An understanding of
mental health services.

Ability to adapt
communication to a
wide range of
contexts.

Ability to concentrate for

lengthy periods to
undertake complex
statistical analyses
requiring consistency
and attention to detail.

The ability to analyse

reports in terms of
achievement or
progress towards
targets.

Ability to work on own

initiative and as part of a
team.
Ability to assess training
and development needs.
Train, guide and support
colleagues.
Excellent organisational
skills and the ability to
work under pressure and
manage own time and
workload.
Excellent interpersonal
skills and ability to
communicate effectively
with people internal and
external to the
organisation at a high
level.
The ability to devise and

Experience of
delivering reports and
presentations to an
audience.

implement data
collection systems.
Experience of working
with systems and
database used in the
Health/Social Care
Sector.
Advanced keyboard
skills. Extensive
knowledge of Excel.

EXPERIENCES

Proficient use of other

Microsoft Office
packages: Word,
PowerPoint and Adobe
as well as e-mail and
internet systems.
Experience of setting up
and using databases.

Experience of
developing and
implementing new
initiatives involving a
team of people

Experience of inputting
and manipulating
information on
databases.
Experience of handling
complex confidential
information.
Experience of working
autonomously, making
independent decisions
and acting on own
initiative within the
parameters of
established policies and
procedures.
Experience of working
as part of a team.

PERSONAL
ATTRIBUTES
(Demonstrable)

Experience of supporting
and training colleagues.
Motivated and
enthusiastic.
Well organised.
Ability to plan and
manage time in order to
meet deadlines.
Ability to support and
motivate colleagues.

Experience of leading
a project or new
initiative.

OTHER
(Please specify)

Ability to
demonstrate the
positive application
of our behaviours.

Non judgemental.
Almost continuous use
of VDU equipment in a
restricted position.

Respectful
Honest and
Trustworthy
Caring and
Compassionate
Taking the time
to talk and listen
Working together
and leading by
example