Diagnostic Manual

DishDrawer
MODELS:
DD605 DS605

Fisher & Paykel Appliances 2007 - All Rights Reserved

599464

599464 - September 2007

CONTENTS
1

DIMENSIONS & SPECIFICATIONS.................................... 3

1.1 Product Size (mm)........................................................ 3
1.2 Specifications ............................................................... 3

OPTION ADJUSTMENT ...................................................... 5

2.1 Changing Setup Options .............................................. 5
2.1.1
2.1.2
2.1.3
2.1.4
2.1.5
2.1.6

Rinse Aid Setup (rA) ........................................................... 5

Water Supply Hardness Setup (hd) (Where Fitted)............. 6
Auto Power Option (AP)...................................................... 6
End of Cycle Beeps (EC) .................................................... 6
Closed Drawer Option (Ld) ................................................. 7
Clean/Dirty Dish Symbol (dS) ............................................. 7

DIAGNOSTICS .................................................................... 8
3.1 DishDrawer Diagnostics ........................................... 8
3.2 Display/Download Mode............................................... 8
3.3 Optical LED Download/Fault Display ........................... 8
3.4 Clearing Fault Logs ...................................................... 8
3.5 Hardware Output Diagnostic Test Mode ...................... 9
3.6 Fast Test Cycle .......................................................... 11
3.7 Continuous Cycle Test Mode ..................................... 11
3.8 Temperature & Voltage Display Mode ....................... 13
3.9 Show Off/Showroom Wash Mode .............................. 13
3.10 Playing Tunes............................................................. 14

DIAGNOSTICS QUICK REFERENCE CHARTS .............. 14

4.1 Fault Display/Download Mode.................................... 14
4.2 Hardware Output Test Mode ...................................... 15
4.3 Fast Test Cycle .......................................................... 16
4.4 Continuous Cycle ....................................................... 16
4.5 Temperature & Voltage Display Mode ....................... 16
4.6 Fault Codes ................................................................ 17
4.7 Fault Code Description Chart ..................................... 18
4.8 Fault Code Problem Solving Charts ........................... 22
4.8.1 Poor Dry Performance ...................................................... 32
4.8.2 Poor Wash Performance................................................... 33

WIRING DIAGRAM............................................................ 38
5.1 Power Distribution Concept........................................ 38
5.2 Wiring Diagram........................................................... 39

599464

DIMENSIONS & SPECIFICATIONS

1.1
Product Size (mm)
Height (double)
819.5 879.5mm
Height (single)
409mm
Width
595mm
Depth
570mm
Drawer Open
(including cabinet)
1090mm
1.2
Specifications
Electrical
NZ/AUS/UK/UE
USA
JAP
Water Inlet Valves
Japan only
Chassis P.C.B.
NZ/AUS/UK/UE
USA/JAP

230-240Volt AC 50Hz 10 amp/5 amp max.

110-120Volt AC 60Hz 10.6 amp/5.3 amp max.
90-110Volt AC 50/60Hz 11.6 amp/5.3 amp max.
24Volt DC
65 10 Ohms
2.5 Lt/min (0.65 US gal/min)
4 Lt/min
230 Volt AC
120 Volt AC

Temperature Sensor
(On Heater Plate)

12000 Ohms @ 20oC (68oF)

8300 Ohms @ 30oC (86oF)
3000 Ohms @ 60oC (140oF)

Drying Fan

2 to 3 Meg Ohms

Motor
Drain
Wash

80 Volt DC 3 Phase Brushless

4200 RPM
2300 2850 RPM

Stator
Inlet Hose

8 .5 Ohms per winding

1.56m (61 inches)
1000Kpa (145 PSI)

599464
Drain Hose

2.01m (78 inches) from rear of cabinet

2.5m (98 inches) bottom tub
2.9m (114 inches) top tub

Detergent Dispenser

24 Volt DC
65 10 Ohms

Rinse Aid Dispenser

24 Volt DC
65 10 Ohms

Heater Plate (NZ/AUS/UK/UE) 230 Volt AC

Heater Track
50 4 Ohms
Power Supply Resistor
98 + 7 Ohms
Heater Plate (USA)
Heater Track
Power Supply Resistor

120 Volt AC
24 3 Ohms
24 + 3 Ohms

Heater Plate (JAP)

Heater Track
Power Supply Resistor

100 Volt AC
20 2 Ohms
19 + 3 Ohms

Diverter Valve Softener Assy

24 Volt DC
65 + 10 Ohms

Brine Pump

24 Volt DC
65 + 10 Ohms

599464

OPTION ADJUSTMENT

2.1
Changing Setup Options
To enter the option adjustment mode, press POWER to turn the LCD on, then
hold the ECO button and KEYLOCK button simultaneously for 5 seconds,
ensuring that ECO is pressed first. Once the option adjustment mode is
entered, a beep is emitted and the LCD displays the letters rA. Pressing the
START/PAUSE button scrolls through the options and allows changes as
follows:Rinse Aid Setup (rA).
Water Supply Hardness Setup (hd). (Water softener models only)
Auto Power Option (AP).
End of Cycle Beeps (EC).
Closed Drawer Option (Ld).
Clean/Dirty Dish Symbol (dS).
Integrated and flat door models:- On an integrated or flat door
DishDrawer where there is no display, the option chosen is indicated by the
lights showing on the integrated badge as follows:Rinse Aid Setup (red light above START/PAUSE button).
Water Supply Hardness (green light above START/PAUSE button).
Auto Power Option (orange light above START/PAUSE button).
End of Cycle Beeps (green light above START/PAUSE button and ECO light
is red).
Closed Drawer Option (red light above START/PAUSE and ECO light is red).
Clean/Dirty Dish Symbol (not available on Integrated or flat door models).
Dry Enhancement Option (no light above buttons, ECO light is red).
Press POWER at any time to exit this setup mode.
Rinse Aid Setup (rA)
The current rinse aid setting is shown using the red LEDs on the touch switch
panel.
The amount of rinse aid dispensed into a rinse cycle can be varied to suit the
level of hardness of the local water supply. It is adjusted for 1 - 5 dispensing
levels.
(1 = approx 0.5mls (1/10) teaspoon of rinse aid, 5 = approx. 2.5mls (1)
teaspoon of rinse aid).

2.1.1

599464
Press KEYLOCK to advance the rinse aid setting. Once the desired setting is
achieved, press POWER to exit. The rinse aid index is stored in EE memory,
so even with the power removed, the rinse aid level is retained.
Water Supply Hardness Setup (hd) (Where Fitted)
The current supply hardness setting is shown using the red LEDs on the
touch switch panel. One of 5 settings should be selected according to the
known hardness of the supply water. Each setting is appropriate for the
following water supply hardness:
No LED
Water Softener turned off, continuous bypass of softener.
1 LED
150-250 ppm water supply hardness.
2 LEDs
250-350 ppm water supply hardness.
3 LEDs
350-450 ppm water supply hardness.
4 LEDs
450-550 ppm water supply hardness.
5 LEDs
550-625 ppm water supply hardness.
Press KEYLOCK to advance the Water Softener setting. Once the desired
setting has been achieved, press POWER to exit.
Selection of a setting affects how the Electronic Controller diverts supply
water, how much water is treated, and how much salt is used in regeneration,
in a manner that optimises the performance of the Water Softener.

2.1.2

Auto Power Option (AP)

The automatic power up sequence that occurs when the tub is opened can be
turned on or off using the KEYLOCK button. If the scrubbing brush symbol is
showing on the LCD, then the auto power up sequence will occur when the
tub is opened. If the scrubbing brush symbol is not showing, then the
DishDrawer will not automatically power up when the tub is opened (the
customer will need to press the power button each time they wish to use the
DishDrawer). Press POWER to exit when the desired setting has been
selected.

2.1.3

End of Cycle Beeps (EC)

The six beeps that occur at the end of the cycle can be turned on or off using
the KEYLOCK button. If the scrubbing brush symbol is showing on the LCD,
then the end of cycle beeps are activated. If the scrubbing brush symbol is
not showing, then the end of cycle beeps are deactivated. Press POWER to
exit when the desired setting has been selected.

2.1.4

599464
Closed Drawer Option (Ld)
The closed drawer option can be turned on or off using the KEYLOCK button.
If the scrubbing brush symbol is showing on the LCD, then the closed drawer
option is selected and it will keep the DishDrawer locked at all times by
bringing the lid down. When this mode is selected, the customer needs to
press the POWER button to lift the lid whenever they want to open the
drawer. When they close the drawer again, the lid comes down automatically
after 30 seconds and locks the tub. If the scrubbing brush symbol is not
showing, then the closed drawer option is deactivated. Press POWER to exit
when the desired setting has been selected.
2.1.5

Clean/Dirty Dish Symbol (dS)

(Not available on integrated or flat door models)
The clean/dirty dish symbol can be turned on or off using the KEYLOCK
button. If the scrubbing brush symbol is showing on the LCD, then the
clean/dirty dish option is selected. This means that the end of cycle clean
dishes symbol will remain in the LCD display until the power button is pressed
to clear it. If the scrubbing brush symbol is not showing, then the clean/dirty
dish symbol will disappear when the drawer is first opened at the end of a
cycle (factory setting). Press POWER to exit when the desired setting has
been selected.

2.1.6

599464

DIAGNOSTICS

3.1
DishDrawer Diagnostics
Dishwasher Diagnostics can only be entered in Power Off mode, i.e. when
there is no display on the LCD or the badge LEDs are off. Diagnostics is
entered by holding the KEYLOCK and START/PAUSE buttons
simultaneously for 5 seconds. Ensure that KEYLOCK is pressed first.
There are currently four levels of diagnostics. To move to the next level,
press POWER. To enter a level, press START/PAUSE. Once a level has
been entered, pressing POWER will exit diagnostics completely. If no level is
entered, then the display will cycle through the four levels and exit after the
last. On entering diagnostic mode, the first level is the Display/Download
Mode.
3.2
Display/Download Mode
In this mode, all LEDs and LCD segments (except keylock) are illuminated.
3.3
Optical LED Download/Fault Display
An optical data download is available here to download all EE data to a PC or
Palm PC via the lower tub-home sensor light pipe. Hold the reader pen over
the lower tub-home sensor light pipe and press START/PAUSE to initiate the
download. A short beep indicates the start and finish of download.
The last two faults are displayed on the LCD (secondary control panel LEDs
for integrated and flat door models) during the optical download. The Current
Fault code is displayed first followed by the Previous Fault Code. To read the
Fault Code on the secondary display, refer to Section 4.7 on Fault Codes.
3.4
Clearing Fault Logs
To clear the current fault code, press the KEYLOCK button until a beep is
sounded. This action moves the current fault into the previous fault while
clearing the current fault. To clear the previous fault code, press KEYLOCK
once more until the beep is sounded.
Warning: Once a fault code has been cleared, it is permanently removed
from memory and cannot be recovered.
Press POWER to advance to the next level.

599464

Hardware Output Diagnostic Test Mode

3.5
This level tests all the hardware outputs and inputs. The LCD display shows
HO.
Press POWER to skip hardware diagnostics and advance to the next level.
Press START/PAUSE to enter hardware diagnostics.
Once hardware diagnostics has been entered, the current hardware output
being tested is indicated by letters in the LCD display, and for integrated and
flat door models the LEDs on the touch switch panel using binary encoding,
as shown in the table on the next page.
Different combinations of outputs can be switched on or off together, but the
controller will prevent higher current drawing components such as the wash
pump and the lid motors being turned on together.
Press START/PAUSE to advance to the next hardware output.
Press KEYLOCK to turn the currently displayed output on or off. If the
scrubbing brush symbol (green LED above start/pause button on integrated
and flat door models) is displayed, then that output has been switched on,
and if it is not displayed then that output is off.
Press POWER to exit at any time (all outputs will be switched off on exit).

599464
As mentioned on the previous page, the LCD display and touch switch panel
LEDs are illuminated to correspond to a particular hardware device. The
following table details the display order of the test.
Norm Fast Deli Rinse
Hardware Output
LCD LED LED LED LED
On Backlight
bL
Off
Off
Off
On
Er
Off
Off
Off Element Relay
On
On Lid Motors (will run for 10 seconds)
Ld
Off
Off
On
dd
Off
Off
Off Detergent Diverter Valve
On
On Fill Water Valve
FU
Off
Off
On
On
P1
Off
Off Motor Wash direction (2300-2850
rpm)
On
On
On Motor Drain direction (4200 rpm)
P2
Off
On
rd
Off
Off
Off Rinse Aid Dispenser (dispenses
current setting)
On
On Drying fan
dF
Off
Off
On
On
LE
Off
Off Rinse Aid LED
On
On
On Water Softener Diverter Valve
C1
Off
On
On
C2
Off
Off Water Softener Brine Pump
On
On
On Water Softener Brine Valve
C3
Off
On
On
On
Off Displays current water temperature.
C
On
On
On Displays controller rail voltage
On
E
(C3 is used in the Factory to empty the Water Softener before the Product is
packed.)
WARNING: In diagnostic mode there is no component protection. Therefore
take care when running individual components not to overload them. It is
advisable to avoid turning the element on without placing some water in the
tub first.
NB : No fault codes will come up while in diagnostics mode.
Tub Home Sensor Test: At any time during HO test mode, the Keylock
symbol on the LCD display (Keylock LED on integrated badge) indicates the
tub position. On = Closed, Off = Open.

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599464

Fast Test Cycle

3.6
WARNING: Only run this cycle if the DishDrawer is connected to the water
supply.
This level runs an 8 minute fast test cycle.
Press POWER to skip Fast Test Cycle and advance to the next level.
Press START/PAUSE to enter Fast Test cycle.
Once Fast Test Cycle is selected the DishDrawer goes into standby mode
and 8 minutes will be showing on the display. The test cycle is started by
pressing START/PAUSE, and the following components are run during the 8
minute cycle that follows:- Lid motors, fill valve, wash motor, element, drain
motor, drying fan.
Press POWER to exit at any time.
3.7
Continuous Cycle Test Mode
In this level the DishDrawer can be run continuously in any wash cycle.
Once the cycle has finished, the DishDrawer automatically restarts the
same wash cycle.
Press POWER to skip Continuous Cycle. As this is the last level, doing this
will exit diagnostics.
Press START/PAUSE to enter Continuous Cycle.
Once selected, the LCD backlight flashes on and off to indicate the
DishDrawer is in continuous cycle and the cycle starts straight away (for
integrated and flat door models the LED above the start/pause button will be
orange instead of green to indicate the DishDrawer is running in continuous
cycle). It will run the last cycle that had been selected prior to going into
diagnostics mode.
If it is desired to run a different cycle, exit diagnostics, turn the DishDrawer
on as normal and select the cycle required. Then turn the DishDrawer off
again, re-enter diagnostics and restart the Continuous Cycle as above.
Press POWER to Exit at any time.

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599464
The test sequence in fast cycle mode performs 33 tests. The number of any
failed test is displayed on the touch switch panel LEDs. The test sequence
continues even if a test fails. If there are multiple failures the LEDs will
change during the test.
0 = LED off, X = LED on.
LED Display
HN F D R E
00000X
0000X0
0 0 0 0XX
000X0X
0 0 0 XX 0
0 0 0 XXX
00X000
00X00X
00X0X0
0 0X0XX
0 0XX0 0
0 0XX0X
0 0 XXX 0
0 0 XXXX
0X0000
0X000X
0X00X0
0X0 0XX
0X0X00
0X0X0X
0X 0 XX 0
0X 0 XXX
0XX0 0 0
0XXXX 0
0XXXXX
X0 0 0 0 0
X0 0 0 0X
X0 0 0X0
X0 0 0XX
X0 0X0 0
X0 0X0X
X0 0 XX 0
X0 0 XXX
X0X0 0 0
X0X0 0X

Test ID
1
2
3
4
5

11

16
17

21
24
25-29
30

35
36
38
39
41

Test Description / Probable Cause

Uncontrolled load on PSU (PSU volts < 30 with PSU on and no devices
turned on)
Unrealistic zero crossing time, mains frequency non standard
Uncontrolled load on PSU (volts dropped when PSU turned off and no
devices on)
Unused
Detergent diverter not connected
Fill valve not connected
Water softener bypass valve not connected
Rinse Aid pump not connected
Water softener brine pump not connected
Fan not connected
Detergent diverter solenoid low resistance (shorted?)
Fill valve solenoid low resistance (shorted?)
Water softener bypass valve solenoid low resistance (shorted?)
Rinse Aid pump solenoid low resistance (shorted?)
Water softener brine pump solenoid low resistance (shorted?)
Fan low resistance (shorted?)
Lid motor 1 no current (not connected?) in down direction
Lid motor 1 no current (not connected?) in up direction
Lid motor 2 no current (not connected?) in down direction
Lid motor 2 no current (not connected?) in up direction
Lid motor 1 excessive current in down direction
Lid motor 1 excessive current in up direction
Lid motor 2 excessive current in down direction
Lid motor 2 excessive current in up direction
Unused
Motor FET A phase high side shorted
Motor FET B phase high side shorted
Motor FET C phase high side shorted
Motor FET A phase low side shorted
Motor FET B phase low side shorted
Motor FET C phase low side shorted
Motor phases AB no current (not connected?)
Motor phases BC no current (not connected?)
Motor phases CA no current (not connected?)
Motor phases AB current excessive (shorted winding?)
Motor phases BC current excessive (shorted winding?)
Motor phases CA current excessive (shorted winding?)

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Temperature & Voltage Display Mode

3.8
(Not available on integrated or flat door models)
During a wash cycle, the current water temperature or the power supply rail
voltage of the controller can be displayed on the LCD instead of the time
remaining. To enter temperature/voltage display mode, start a wash cycle as
normal. Initiate a keylock by pressing and holding the KEYLOCK button for 4
seconds.
Once in keylock mode, press and hold START/PAUSE for 8 seconds to enter
temperature display mode. The display now alternates between a C symbol
and the water temperature. Pressing the START/PAUSE again changes the
display to alternate between an E symbol and the power supply rail voltage
of the controller.
To cancel temperature/voltage display mode, press the POWER button.
3.9
Show Off/Showroom Wash Mode
This mode initiates a shop show off display and wash operation
demonstration.
With the DishDrawer powered up and turned on, the show off mode is
entered by pressing and holding the ECO and POWER buttons
simultaneously for 5 seconds. Ensure that ECO is pressed first.
The DishDrawer is now in the show off mode and cycles through all of the
LED & LCD segments.
Pressing the POWER button now puts the DishDrawer into the showroom
wash mode. Before running this, mode the tub should be filled with water
until it is just touching the underside of the spray arm. The showroom wash is
started by pressing the START/PAUSE button whereby the following cycle is
run:The lid is pulled down.
The wash motor starts and runs for 4 minutes.
The wash motor stops.
The lid is lifted.
The display counts down to zero throughout this cycle.
The DishDrawer turns off at the end of this cycle.

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The DishDrawer is still in the Showroom wash mode however, and it can be
re-run by pressing POWER and then START/PAUSE. Once show
off/showroom wash mode has been initiated, the mains power must be
removed to exit out.
3.10
Playing Tunes
Once in showroom mode, pressing the START/PAUSE button for 3 seconds
will start a tune playing. Pressing the START/PAUSE button again will toggle
the tune between Bach and the Star Spangled Banner. This feature is not
widely known about, may not be present in all models and may be removed in
future products.

DIAGNOSTICS QUICK REFERENCE CHARTS

4.1
Fault Display/Download Mode
Press and hold KEYLOCK, then START/PAUSE for 5 seconds.
All LEDs & LCD segments except Keylock are illuminated.
Press START/PAUSE.
This initiates pen data download via the lower tub-home light pipe. At the
same time the current and then the previous fault code will be displayed in
the LCD screen and on the secondary control panel LEDs. To read the
fault code on the secondary display, refer to Section 4.7 on fault codes.
Press KEYLOCK.
This will clear current fault code. Note: If Keylock is pressed again, the
previous fault code will be cleared. Pressing Keylock also toggles the wash
icons on the LCD on and off.
Press POWER to exit.

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Hardware Output Test Mode

4.2
Press and hold KEYLOCK, then START/PAUSE for 5 seconds.
All LEDs & LCD segments except Keylock are illuminated.
Press POWER once.
HO will show in the display (integrated and flat door models: Heavy,
Normal, Fast, Delicate, Rinse LEDs showing).
Press START/PAUSE.
Scroll through the following outputs using Start/Pause. Turn the outputs on
& off using Keylock button.
Press POWER to exit.
Note: Scrubbing brush symbol = output on, no scrubbing brush = output off
(on integrated and flat door models a green LED above the start/pause
button is used in place of the scrubbing brush).
LCD
Norm Fast Deli Rinse
Hardware Output
Display
LED
LED LED
LED
On
bL
Off
Off
Off
Backlight
On
Er
Off
Off
Off
Element Relay
Lid Motors (will run for 10
On
On
Ld
Off
Off
seconds)
On
dd
Off
Off
Off
Detergent Diverter Valve
On
On
FU
Off
Off
Fill Water Valve
Motor Wash direction (2300On
On
P1
Off
Off
2850 rpm)
Motor Drain direction (4200
On
On
On
P2
Off
rpm)
Rinse Aid Dispenser
On
rd
Off
Off
Off
(dispenses current setting)
On
On
dF
Off
Off
Drying fan
On
On
LE
Off
Off
Rinse Aid LED
On
On
On
C1
Off
Water Softener Diverter
Valve
On
On
C2
Off
Off
Water Softener Brine Pump
Water Softener Brine Valve
On
On
On
C3
Off
Displays current water
On
On
On
Off
C
temperature.
Displays controller rail
On
On
On
On
E
voltage
Tub Home Sensor test:- Keylock symbol on = tub closed, off = tub open

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4.3
Fast Test Cycle
Press and hold KEYLOCK, then START/PAUSE for 5 seconds.
All LEDs & LCD segments except Keylock are illuminated.
Press POWER twice.
FC will show in the display (integrated and flat door models: Heavy,
Normal, Delicate, Rinse LEDs showing).
Press START/PAUSE twice.
The 8 minute fast test cycle will start.
Press POWER to exit.
4.4
Continuous Cycle
Press and hold KEYLOCK, then START/PAUSE for 5 seconds.
All LEDs & LCD segments except Keylock are illuminated.
Press POWER three times.
CC will show in the display (integrated and flat door models: Heavy,
Normal, Rinse LEDs showing).
Press START/PAUSE.
The last cycle that had been selected prior to going into diagnostics mode
will be run continuously.
Press POWER to exit.
4.5
Temperature & Voltage Display Mode
(Not available on integrated or flat door models.)
Start a wash cycle running.
Press & hold KEYLOCK for 4 seconds.
Keylock will be activated.
Press & hold START/PAUSE for 8 seconds.
LCD will now alternate between C symbol and the water temperature.
Press START/PAUSE.
LCD will now alternate between E symbol and the controllers rail voltage.
Press & hold KEYLOCK for 4 seconds.
Keylock is deactivated.
Press POWER to exit.

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Fault Codes
4.6
There are 10 F (fatal) faults, which are displayed in the LCD along with the
symbol of a spanner (not on integrated or flat door models). A fatal fault will
usually require the assistance of a qualified service person.
In addition, there are 4 U (user) faults.
U1 indicates the machine had failed to prime within a certain length of time
usually because the tap has not been turned on. For this reason, at the same
time a U1 comes up in the display we also show the symbol of a tap.
U2 indicates restricted lid travel. The customer can usually rectify a U1 or U2
fault.
A U3 fault is not displayed to the customer, but is recorded in the fault history
and displayed in Smart Tool. It is logged if the motor senses prime in less
than 20 seconds because water was left in the tub from a previous fill, or
because it has filled too quickly. The product will drain and refill up to 5 times
before logging the fault and continuing on with the cycle.
On a double drawer model, a U4 fault indicates an F fault with the other tub
that has disabled the power supply.
In the Integrated and flat door models, an LCD is not available, and the
presence of a fault is indicated by a red centre (start/pause) LED, with the
fault number indicated by the red LEDs on the touch switch panel.
Once a fault is repaired, it can be cleared by pressing the POWER button. If
the fault is still present, then it will not clear.
A fatal or user fault is accompanied by a continuous pulsating beep, which
can be turned off by pressing either the POWER, START/PAUSE, or KEY
LOCK button. This also stops the drain pump running for an F1 fault.
The last two faults are logged into EE memory.
If a tub is forced open, the product simply pauses as if someone had pressed
the start/pause button.
Except for U4, F1, F3, F8 and F9 faults, the other tub can still be used on a
double drawer model.
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Once the fault has been cleared for an F3, F8 or F9 fault, the power needs to
be disconnected and reconnected to reset the isolation relay before the
product can be used again.

Fault Code Description Chart

4.7
The following chart is a quick reference guide on fault codes. To read a fault
code off an integrated or flat door model, refer to the LED Display column on
the chart below. The LED that has activated on the secondary display
indicates which fault code has occurred.
To make diagnostics easier, a test handle can be made for use on integrated
or flat door models using a cut down handle and a DD605 PCB LCD. This will
not be able to be used on DD603 products, nor can a DD603 test handle be
used on DD605 products.
Fault
LED
Fault
Possible Causes
Code
Display
F1
Rinse LED. The bottom
Lid not closing.
controller flood Overfilling.
sensor
Foaming.
detector has
Not draining.
been activated Lid seal damaged.
for more than Dispenser or water softener or
six seconds.
their seals leaking.
Damaged water inlet or drain
hoses.
Leaking heater plate or motor
seals, or drain o-ring seals.
Yoke jammed or broken.
Inlet hose to inlet valve
connection loose.
Inlet valve body leak.
Heater plate damage (chipped
enamel).
Dry F1 PCB mains filter,
harness or connectors,
electronic controller.

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Fault
Code
F2

LED
Display
Delicate
LED.

F3

Delicate
and Rinse
LEDs.

F4

Fast LED.

F5

Fast and
Rinse
LEDs.

F6

Fast and
Delicate
LEDs.

Fault

Possible Causes

The controller Foreign object has jammed the

has not
rotor.
sensed the
The rotor has failed.
motor rotating. Hall sensor connector or wiring
fault at hall sensor or
controller.
The hall sensor has failed.
Motor stator winding or
connection open circuit.
The electronic controller has
failed.
PCB mains filter has failed.
The water
The incoming water is greater
temperature
than 85C (185F).
has been
The element has failed closed
sensed as
circuit.
greater than
The temperature sensor on the

85 C (185 F).
heater plate has failed.
The electronic controller has
failed.
No
The element is not connected.
temperature
The element has failed open
increase has
circuit.
been sensed The temperature sensor has
for about 4
failed.
hours while
The electronic controller has
the element is
failed.
on.
Lid jammed up or down.
Lid motor
The electronic controller has
current too
failed.
high during
start.
Lid motors ran Lid actuator off yoke or slide.
Yoke off lid.
but did not
reach stall
Faulty lid actuator.
current.
19

599464
Fault
Code
F7

F8

F9

FF

LED
Display
Fast,
Delicate
and Rinse
LEDs.

Fault

Possible Causes

No lid motor
current
detected.

Lid actuator not connected.

PCB mains filter and controller
connectors.
Faulty PCB mains filter.
Faulty electronic controller.
Normal
Earth leakage Test for earth leakage.
Connectors and earth
LED.
fault.
connections fitted correctly.
Damaged harnesses.
Water damaged harness,
connector, or controller.
Normal and Power supply / Caused by F3, F8 or F9 faults.
Rinse LED. controller fault. Check coils and motor
windings.
Check lid actuators.
Check controller for signs of
damage.
Check PCB mains filter and
controller connectors.
Check heater plate harness
and connectors.
Replace electronic controller.
Replace PCB mains filter.
Chassis harness or
Normal,
Top tub not
connectors.
Fast,
responding.
Faulty top controller.
Delicate
and Rinse
Faulty PCB mains filter.
LEDs.

20

599464
Fault
Code
U1

LED
Fault
Display
Heavy and Machine has
Rinse LED. failed to prime
with water
within approx.
3 minutes.

U2

Heavy and
Dry LEDs.

U3

U4

Possible Causes
The water supply is not turned
on.
Low water pressure.
Blocked water softener if fitted.
The inlet valve has failed.
The machine is siphoning.
The spray arm is not in place,
or the flapper is jammed.
Excessive foaming - using
tablets (not EU/GB), liquid
detergent or spilled rinse aid.
The motor has failed.
Rotor not fitted correctly or
faulty.
The electronic controller has
failed.
Dishes or cups / glasses
prevent the lid from closing.
Lid, lid actuators or yokes
jammed.

Restricted lid
travel, the lid
has reached
stall current
too soon.
Not
Water filled too Not draining completely from
previous fill.
displayed to quickly, or tub
customer. failed to drain. Excess water pressure.
Faulty fill valve.
Heavy and Advisory only Diagnose and repair the fault
in the other tub.
Fast LEDs. the other tub
has a fault and
has disabled
the power
supply.

21

599464
4.8
Fault Code Problem Solving Charts
The following charts can be used as a guide to help locate faults in a
DishDrawer.
F1 Flood Detected
The bottom controller flood detector circuit has been activated.
The product will abort the wash program, log the fault, start the drain pump,
and report to the user.
Neither tub can be used until the fault is cleared.
PRIMARY ACTION
- Determine if a flood actually occurred? Is there water in the base of the
machine?
SECONDARY ACTION
If water in base.
- Determine where the water has come from, check the following:
Check for the lid not closing (lid actuators), overfilling (spray arm correctly
fitted and flapper shutting off, rotor correctly fitted) or foaming (rinse aid spill
or wrong detergent (liquid or tablets) used, not draining (rotor or motor
housing damaged, drain hose blocked / crushed), lid seal damaged,
dispenser or water softener seals leaking, damaged fill or drain hoses, tub
leaking around heater plate or motor seals, drain hose o-ring at connection
to motor, yoke pegs broken or yoke jammed at front or rear, oversize
dishes, inlet hose connection to water inlet valve leak (washer not fitted,
connection not tight) water inlet valve not shutting off.
- Mop up water in the chassis base before attempting to restart.
TERTIARY ACTION
If no water in base
- Check the chassis harness connection to the PCB mains filter.
- Check for corrosion/dirt around the flood sensor on the side of the mains
filter housing.
- Replace the PCB mains filter.

22

599464
F2 Motor Not Rotating
The controller has not sensed the motor rotating.
The product will pause the wash program, log the fault, and report to the
user.
PRIMARY ACTION
- Check the rotor is free to turn.
- Check that power is available at controller (e.g. do the lid actuators run in
diagnostics).
SECONDARY ACTION
- Check whether the rotor is not moving or is vibrating in diagnostics.
- If vibrating, check the hall sensor is properly fitted, check that the motor
stator connections are OK.
- If not moving, check the connections at the controller and the motor.
- Check the resistance of the motor windings.
TERTIARY ACTION
- Check if a replacement hall sensor solves problem.
- Check if a replacement controller solves problem.
- Check if a replacement PCB mains filter solves problem.

23

599464
F3 Water Temperature Measurement Exceeds 85 Degrees Celsius
The water temperature is sensed at greater than 85 degrees C / 185 degrees
F.
The product will abort the wash program, log the fault, report to the user, and
disable the power supply.
Note: The isolation relay will be disabled. Power to the product will need to
be disconnected then reconnected for it to become fully functional again.
PRIMARY ACTION
- Check the incoming water temperature is not too hot.
- Check the temperature reading in diagnostics, and if 199, ensure the
power connector is properly fitted to the controller and the connector on
the heater plate is correctly fitted.
SECONDARY ACTION
- Check the resistance between pins 1 and 2 of the controller power
connector is about 10K at approx. 25oC / 77oF ambient room temperature.
- If not (provided the harnesses are ok and the connectors are correctly
fitted), replace the heater plate (bad temperature sensor).
TERTIARY ACTION
- Check that the temperature reading in diagnostics is the same as the
temperature of the water in the tub. If the tub water temperature is
obviously below 85oC / 185oF, replace the controller.

24

599464
F4 Element Has Been On Too Long (About 4 Hours) And Water Has Not
Reached Required Temperature
The element has been on too long (about 3 hours) and the water has not
reached the required temperature.
The product will abort the wash program, log the fault and report to the user.
PRIMARY ACTION
- Check that the controller power connector and the heater plate connectors
are properly fitted and the harness is not damaged.
- Check the resistance between pins 1 and 3 of heater plate PCB, and if
open circuit, replace the heater plate.
SECONDARY ACTION
- Check the resistance between pins 1 and 2 of the controller power
connector is about 10K at approx. 25oC / 77oC ambient room temperature.
- If not (provided the harnesses are OK and the connectors are correctly
fitted), replace the heater plate (bad temperature sensor).
TERTIARY ACTION
- Replace the controller.
F5 Lid Motor Current(s) Too High During Start
Lid actuator is jammed up or down.
The product will abort the wash program, log the fault and report to the user.
PRIMARY ACTION
- Check for dishes, cutlery or cups and glasses preventing lid from closing.
- Check the lid actuators in diagnostics.
- Check the yokes are moving freely and are not jammed at the front or the
rear (physical inspection).
SECONDARY ACTION
- Replace the lid actuators.
TERTIARY ACTION
- Replace the controller.

25

599464
F6 Lid Motors Ran But Did Not Reach Stall Current
Lid actuators ran but did not reach stall current.
The product will pause the wash program, log the fault and report to the user.
PRIMARY ACTION
- Check that the lid actuators are properly connected to the yokes and the
slide mounting bracket.
- Check that the yokes are clipped into the lid.
- Run the lid actuators in diagnostics.
SECONDARY ACTION
- Replace the lid actuators.
- Replace the controller.
F7 No Lid Motor Current Detected
No lid actuator current detected.
The product will abort the wash program, log the fault and report to the user.
PRIMARY ACTION
- Check that the lid actuator connectors are properly fitted.
SECONDARY ACTION
- Check that the controller is receiving power (use diagnostics to run the wash
or drain pump).
- If not, check the harnesses.
TERTIARY ACTION
- Replace the PCB mains filter.
- Replace the controller.

26

599464
F8 Earth Leakage Fault
Earth leakage fault.
The product will disable the power supply, log the fault, lock out the user and
report to the user.
Note: The isolation relay will be disabled. Power to the product will need to be
disconnected then reconnected for it to become fully functional again.
PRIMARY ACTION
- Test for earth leakage (using a Megger).
SECONDARY ACTION
- Check that the connectors are properly fitted and earthing connectors are
fitted.
TERTIARY ACTION
- Check for physically damaged harnesses.
- Check for water damage to the harnesses, connectors, PCB mains filter
and controllers.
- Check the heater plate tracks for water, damage.

27

599464
F9 Power Supply/Controller Fault
Power supply/controller fault.
The product will disable power supply, log the fault, lock out the user and report
to the user.
Note: The isolation relay will be disabled. Power to the product will need to be
disconnected then reconnected for it to become fully functional again.
PRIMARY ACTION
- Check the previous fault, and if it was F3, F8 or F9, then this F9 is a
consequential fault - fix the previous fault.
- If the fault occurred immediately after power on, check the solenoid coils and
motor stator windings for damage, overheating and correct resistances.
- Check the lid actuators are properly connected.
- Check the controller for damage, signs of overheating or fluid leaking.
IMPORTANT
Check the solenoid coils and motor winding resistances are OK before replacing
a controller.
SECONDARY ACTION
- If the fault is on the top controller and the bottom controller works, check the
top controller chassis and power harnesses are properly connected, are not
damaged and no wires are loose (controller may not be receiving power from
bottom tub).
- If OK, replace the top controller.
- If the fault is on the top controller and the bottom controller does not work,
check the chassis connector on the bottom controller is properly fitted and the
harness is not damaged. Check the connectors on PCB mains filter is
properly fitted.
- Check the heater plate harnesses are properly connected/undamaged.
- If still not OK, replace the bottom controller.
TERTIARY ACTION
- If a single product, and harnesses and resistances are OK, replace the
controller. If replacing the controller does not fix the fault, replace the PCB
mains filter.

28

599464
FF Top Tub Not Responding
Top tub not responding.
PRIMARY ACTION
- Check the top controller works when swapped with the bottom controller
and vice versa. Replace the top controller if it does not work in the bottom
tub.
SECONDARY ACTION
- Check the chassis harnesses and connectors if the top controller works in
the bottom tub and the bottom controller does not work in the top tub.
TERTIARY ACTION
- Replace PCB mains filter.
U1 (No Tap Symbol)
Wash Pump Has Not Primed.
The fill valve has been open for more than 180 seconds and the wash pump
has not primed.
The product will pause the wash program, log the fault, report to the user, and
restart when the start/pause button is pressed.
PRIMARY ACTION
No water in the tub:
- Check that the tap is turned on.
- Check for kinked inlet hose, blocked inlet hose filter.
- Check harness connections to water inlet valve.
- Check for a blocked pipe interrupter in the water softener (if fitted).
Not enough water in the tub:
- Is the water pressure sufficient (above 30kPa or 4.3psi)?
Too much water in the tub:
- Is the spray arm correctly fitted? Is the spray arm flapper shutting off?
- Is the rotor correctly fitted?
- Check for foaming - spilled rinse aid or wrong detergent (liquid detergent, or
tablets).
SECONDARY ACTION
- Check the rotor wash (top) impellor is not loose on the shaft.
- Check the fill valve operation (using diagnostics).
- Check the motor operation (using diagnostics).
29

599464
U2 Restricted Lid Travel
Restricted lid travel. The lid has reached its stall current too soon.
The product will retry the lid 3 times, log the fault if the retries fail, then report
to the user.
PRIMARY ACTION
- Check dishes, cutlery or cups are not projecting above the top of the tub.
SECONDARY ACTION
- Check the lid actuator connections and operation in diagnostics.
- Check the yokes for jamming at the front and rear.
U3 Filled Too Quickly Or Failed To Drain
This fault is not displayed to the customer, but it is recorded in the fault history
and can be seen by Smart Tool.
If the motor senses prime too soon (in less than 20 seconds), it will drain and
refill up to 5 times, then continue the wash program regardless, and log the
fault.
PRIMARY ACTION
Not draining completely from previous fill, test in diagnostics.
Check for:
- A blocked drain or kinked drain hoses.
- Blocked drain sump inlet / outlet pipes.
- Blocked drain filter.
- Faulty rotor.
- Faulty connection to the motor.
- Faulty hall sensor.
SECONDARY ACTION
Filling too quickly. Check for:
- Excess water pressure.
- Faulty water inlet valve.

30

599464
U4 This Fault is Advisory Only. The Other Tub has a Fault and has
Disabled the Power Supply.
This fault is advisory only. The other tub has disabled the power supply.
PRIMARY ACTION
- Diagnose and repair the fault displayed on the other tub.

31

599464
4.8.1

Poor Dry Performance

Poor Dry Performance
Question
Yes
No
Is the customer
Advise customer
Go to Question 2.
complaining of plastic that due to plastics
items not drying?
having a low
thermal mass these
items give inherently
bad drying
performance.
Is the customer using Go to Question 3.
Advise customer that
rinse aid?
the use of rinse aid will
improve dry
performance.
Go to Question 4.
Is the customer using Advise customer
Fast or Eco cycles.
that due to lower
final rinse
temperatures dry
performance is
comprised when
using Fast and Eco
cycles (there is less
residual heat for
drying at the end of
cycle).
Is the rinse aid setting Go to Question 5.
Turn the rinse aid up to
high enough for the
a higher setting.
water hardness in the
area?
Using diagnostics, test
Replace dispenser.
the dispenser. Is it
dispensing the correct
amount of rinse aid?

32

599464
Poor Wash Performance
Customers Complaint Food Particles left on Dishes
Cause of
Spray arm has stopped rotating.
problem (1)
How to resolve the a) One of the dishes / cutlery / utensils has fallen
problem.
through the basket and jammed the spray arm.
Remove the obstruction.
b) The filter plate, drain filter, or drain filter access
panel is not installed correctly and is causing the
spray arm to jam.

4.8.2

Cause of
The product is being over loaded or incorrectly loaded
problem (2).
with dishes.
How to resolve the Advise customer of correct loading.
problem.
Cause of
problem (3).
How to resolve the
problem.

Customer is selecting the wrong wash cycle for the soil

level on the dishes.
Advise customer about reduced water temperatures
(up to 20C / 70F lower) and wash times when using
Fast and Eco cycles.

Customers Complaint Coffee/Tea Stains left in Cups

Cause of
Not enough detergent being used. To remove these
problem (1).
stains requires a stronger concentration of detergent in
the water.
More detergent is also required in hard water areas as
minerals in the hard water reduce the effectiveness of
the detergent.
How to resolve the Fill the main-wash detergent cup to the top & for best
problem.
results also fill the pre-wash detergent cup. Run on
normal or heavy cycles not Eco.
Cause of
The product is being over loaded, which is preventing
problem (2).
water reaching the cups on the upper cup racks.
How to resolve the Advise customer of correct loading.
problem.

33

599464
Customers Complaint Dishes have blotchy marks on them that look
like water stain marks not food
Cause of
Not enough rinse aid being used. The water is not soft
problem.
enough during the final rinse and therefore hard water
droplets containing impurities are drying on the dishes
instead of running off during the dry cycle.
How to resolve the Confirm that the customer is using rinse aid.
problem.
The rinse aid may need to be turned up to a higher
setting (4 or 5 lights) and for optimum dry performance
run the DishDrawer on normal or heavy cycles, not
Eco.
Check that the rinse aid dispenser is dispensing
correctly in diagnostics.
Customers Complaint Glasses & Cutlery have a Cloudy White film on
them and/or Plates have a White Chalky film on them
Cause of
Hard water and not enough detergent being used.
problem.
Minerals from the water are building up on the dishes
or the water softener is not set to the correct water
hardness level, or is faulty.
How to resolve the Once this film forms on the dishes it cannot be
problem.
removed by normal running in the dishwasher. The
dishes will need to be cleaned by soaking them in an
acidic solution (such as white vinegar and water).
Where a water softener is not fitted;
To prevent the build up re-occurring the customer will
need to fill both the main-wash & pre-wash detergent
cups to the top with a power detergent and we would
recommend running on normal cycles.
In problem areas with very hard water, the customer
may need to use a detergent additive designed for use
in hard water areas, or fit a water softener to the
incoming water supply.

34

599464
Where a water softener is fitted;
Set the water softener for the correct local water supply
hardness. Check that the water softener is functioning
correctly in diagnostics.
C1 Water Softener Diverter Valve
In hardware output diagnostics test mode:
FU turn the fill water valve on.
P2 turn the motor drain on.
C1 water softener diverter valve.
On water bypasses the resin tank.
Off water flows through the resin tank.
C2 Water Softener Brine Pump
Turn the Brine Pump on in diagnostics mode. Observe
a small quantity of water (approx. 30 ml per min.)
flowing out the bottom of the dispenser. (Drop the
dispenser door down to observe this.) Observe a
change in the water level (approximately 120ml per 4
min.) in the salt reservoir. The reservoir should pump
dry of water in this time.
Note:- Fill the salt reservoir with salt (and then water if
not already) before performing this test.
Pipe Interrupter (Air Break) Function
A critical component in the performance of the water
softener is the pipe Interrupter (PI). There is a certain
amount of spray leakage from the PI, which is used to
provide water to the salt reservoir.
If the spray is inadequate, there will be insufficient
water in the salt reservoir to make brine.
If there is too much spray, then the excess bypasses
the water softener and defeats the softening process
by pouring untreated water straight into the tub.

35

599464
To check that the amount spray leakage is
appropriate:Fill the salt reservoir with water.
In diagnostics mode, turn on the fill water valve and
the motor drain. Water will flow out of the dispenser
into the tub, as well as out of the water softener
overflow into the tub.
Observe the flow from the water softener overflow
(beside the Dispenser). There should be a trickle
(25-100 ml per minute). With experience you can
guess what is appropriate. If the trickle is outside
these rates, replace the softener, as the PI is faulty.
To check that there is water in the salt reservoir,
remove the drawer front and observe the level of water
in the tank. (A quick way to check that there is water in
the salt reservoir is to remove the salt bung and test
the water level by placing your finger down through the
opening.)
Detergent or Rinse Aid in the Water Softener
If detergent or rinse aid is poured in to the salt
reservoir it will destroy the water softener. This could
also happen if the salt bung is left off or falls out.
Evidence of this could be white streaks through the
resin.

36

599464

37

599464

WIRING DIAGRAM

5.1

Power Distribution Concept

DD605 Power Distribution concept
LCD Module
Buttons
LCD

interface
device

Backlight

Power
Heater

Mains

Zero crossing
detector

Relay
Bridge Rectifier

Heater
Plate
100

Fuse
Isolation
relay

RFI
filter
P

Touch switches

Gate
supply
Wash Cycle LEDs
Salt detector
main PSU
I sens

Current
Detector

Relay
control

Rectifier

5v
reg

24V

Auxillary PSU

0V

Tub Home
sensor

0V

Microcomputer

0V

Beeper
24V

0V

Flood
sensor

24V loads

sensors

(Touch switches,
relays, backlights)

(temperature,current,voltage)

Lower (or single)

Controller
Chassis PCB

Connections to upper
controller

Comms
Isolation

Output Drivers

Wash/drain motor bridge

24V supply

Comms

Fill valve +
Lid Motors

6
dispenser, water softener,
drying fan, LEDs

38

Wash/drain motor

599464
5.2

Wiring Diagram

39