MIRSAL 2

DECLARATION
PROCESSING
USER MANUAL (PART- 2 OF 2)

Creation Date:
Last Updated:
Version:

5 July 2009
26 March 2010
1.1

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Table of Contents
1.

INTRODUCTION .................................................................................................................... 4
1.1.
PURPOSE .......................................................................................................................... 4
1.2.
GUIDELINES ....................................................................................................................... 4
1.2.1.
Cargo Transfer Clearance Process ......................................................................... 4
1.3.
DEFINITIONS, ACRONYMS AND ABBREVIATIONS ................................................................... 5
1.4.
BASIC FLOW FOR ACCESSING MIRSAL ................................................................................. 6
1.5.
LOGGING IN ....................................................................................................................... 6
1.6.
GENERIC BUTTONS ............................................................................................................ 8

2.

SUBMITTING A NEW CARGO TRANSFER .......................................................................... 9

2.1.
ENTERING GENERAL INFORMATION ..................................................................................... 9
2.1.1.
Cargo Transfer Types ............................................................................................ 10
2.1.2.
Searching for a Value in a Field ............................................................................ 11
2.2.
ENTERING SHIPPING DETAILS ........................................................................................... 13
2.3.
ENTERING CONTAINER/PACKAGE DETAILS ........................................................................ 16
2.4.
ENTERING PAYMENT DETAILS ........................................................................................... 18

3.

DRAFTING A CARGO TRANSFER ..................................................................................... 23

4.

SEARCHING A CARGO TRANSFER .................................................................................. 24

4.1.1.
4.1.2.
4.1.3.

5.

Searching a Cargo Transfer using Quick Search .................................................. 24

Searching a Cargo Transfer using Advanced Search ........................................... 24
Viewing the Search Results ................................................................................... 25

TRACKING A CARGO TRANSFER ..................................................................................... 29

5.1.1.
5.1.2.
5.1.3.
5.1.4.

6.

Tracking a Cargo Transfer using Quick Search .................................................... 29

Tracking a Cargo Transfer using Advanced Search ............................................. 29
Viewing the Search Results for Tracking............................................................... 30
Viewing and Responding to More Info Query from Customs ................................ 33

AMENDING A CARGO TRANSFER .................................................................................... 35

6.1.1.
6.1.2.

7.

Searching a Cargo Transfer to Amend .................................................................. 35

Initiating an Amendment Request ......................................................................... 35

CANCELING A CARGO TRANSFER ................................................................................... 41

7.1.1.
7.1.2.

8.

Searching a Cargo Transfer to Cancel .................................................................. 41

Initiating a Cancel Request .................................................................................... 41

PRINTING A CARGO TRANSFER REQUEST .................................................................... 45

8.1.

9.

INITIATING A CARGO TRANSFER PRINT .............................................................................. 45

SUBMITTING A CARGO RELEASE .................................................................................... 47

9.1.1.
9.1.2.
9.1.3.
9.1.4.
9.1.5.

10.

Viewing Cargo Transfer/s using Worklist............................................................... 47

Searching a Cargo Transfer using Quick Search .................................................. 48
Searching a Cargo Transfer using Advanced Search ........................................... 49
Viewing the Search Results for Cargo Release .................................................... 50
Initiating a Cargo Release ..................................................................................... 50

SUBMITTING A CARGO RECEIPT .................................................................................. 52

10.1.1.
10.1.2.
10.1.3.
10.1.4.
10.1.5.

Viewing Cargo Transfer/s using Worklist............................................................... 52

Searching a Cargo Transfer using Quick Search .................................................. 53
Searching a Cargo Transfer using Advanced Search ........................................... 54
Viewing the Search Results for Cargo Receipt ..................................................... 55
Initiating a Cargo Receipt ...................................................................................... 56

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11.

APPENDIX ......................................................................................................................... 57

11.1.

CUSTOMS BROKER ...................................................................................................... 57

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1. Introduction
This user manual covers instructions and procedures for submitting new Cargo
Transfers through Mirsal-2 system of Dubai Customs. It also covers information on
searching the submitted Cargo Transfer, making requests for other services such as
amendment or cancellation of Cargo Transfer etc. This guide is designed for the use of
individuals or companies, unfamiliar with the new screens. The information to be
provided, as part of the Cargo Transfer will vary depending on the Cargo Transfer type
.

1.1. Purpose
The purpose of this document is to provide detailed steps that need to be followed
while interacting with Customs Mirsal-2 application.

1.2. Guidelines
For easy interaction with Mirsal-2 functions, the following guidelines are listed below:

Process common across all transport modes and locations will be standardized.
Any documents produced as part of Cargo Transfer should be retained.
Customs will base their operating premise on the management of information
supported by appropriate risk management Techniques.

Source of other reference materials

In addition to this manual, you may need to refer to other available reference
materials such the Tariff, WCO classification decisions etc according to the functions in
use.

1.2.1. Cargo Transfer Clearance Process

Process Overview
The following description briefly conveys the purpose and boundary of the Cargo
Transfer clearance process:

CTOs or CHs by themselves or through a recognized Customs Broker should submit

Cargo Transfers in the prescribed SAD (Single Administrative Document) format
with Customs.
The declarant will be registered through Dubai Trade/Mirsal 2.
The declarant will be held responsible for the contents and information provided as
part of the Cargo Transfer request.
Declarant needs to take corrective actions if requested by Customs for further
processing of the Cargo Transfer.
All charges will be settled through the credit account/standing guarantee account
facilities provided by Customs.
Account owner needs to maintain the availability of required balances in the credit
account facilities.
Alternatively, the Cargo Transfer is suspended from clearance when the funding is
insufficient against the selected mode of payment.

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Declarant and the involved parties (Transferor / Transferee / Broker) will be

notified on the status of the Cargo Transfer request electronically.
Clearance or Hold / Detain messages will be notified electronically to the cargo
custodian.
CTOs and CHs will be identified as Transferor or Transferee depending on the Cargo
Transfer Type of the cargo transfer request. For more information on the types of
Cargo Transfers, see section 2.1.1 Cargo Transfer Types.
The involved Transferor of the Cargo Transfer request is required to submit a Cargo
Release when the physical cargo is move to the destination.
The involved Transferee of the Cargo Transfer request is required to submit a Cargo
Receipt when the physical cargo is received from the Transferor.
Brokers will not be able to submit Cargo Release and Cargo Receipt on behalf of
Transferor or Transferee.

1.3. Definitions, Acronyms and Abbreviations

The following points represent any definitions, acronyms and abbreviations used in the
document are listed here along with their descriptions.
Definitions, Acronyms and Abbreviations
Serial # Acronyms/Abbreviations Description/Definition
1.

MIRSAL II

Dubai Customs Declaration Processing System

2.

DPP

Declaration Processing Project

3.

T2

Transfer 2

4.

CTO

Cargo Terminal Operator

A cargo terminal operator or container terminal
operator is the operator who controls the area of the
airport or wharf in which cargo is loaded and
unloaded from aircraft or ships.

5.

CH

Cargo Handler
The Agents who are responsible for handling the
cargo such as storage, consolidation and delivery of
consolidated cargo

6.

GCC

Gulf Co-operation Council

7.

DC

Dubai Customs

8.

UAE

United Arab Emirates

9.

SAD

Single Administrative Document

10.

Declaration Number

A number generated by Customs to identify the

declaration or Cargo Transfer request. Also known as
Cargo Transfer Number.

11.

Declarant

A person who is authorized either by law, or by an

authority given by Customs to make Cargo Transfer
request to Customs.

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12.

Transferor

A person or a business who is the sender (releasing)

of the Cargo.

13.

Transferee

A person or a business who will receive the Cargo.

And usually the declarant of the Cargo Transfer
request.

14.

Cargo Transfer or Cargo

Transfer request

A Customs declaration which involves transfers from

one location to another on a Cargo-level movement.

15.

B2B

A channel of communication implemented by Customs

for other Entities to transact using Web Services
Technology.

1.4. Basic flow for Accessing Mirsal

The following steps are the basic flow for processing a Cargo Transfer request:
1. Declarant submits the Cargo Transfer request on Mirsal 2 through Dubai Trade web
access or B2B (EDI).
2. Upon successful submission, Cargo Transfer request are registered with Dubai
Customs.
3. Cargo Transfer number and applicable charges are informed to the declarant as
part of the successful submission message.
4. Accordingly, Clearance / Hold messages will be issued.

1.5. Logging In
Only registered clients in the Mirsal 2 application will be able to submit Cargo Transfer
request.
1. Open the Dubai Trade web portal.

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2. Enter the Username and the Password provided as part of client registration for
accessing the Mirsal-2 application.
Upon successful login, the following screen appears.

3. Click on the + button at the left side of the screen to expand the options available
under Mirsal II. Following screen appears

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4. Click on the + button to expand the options available under Cargo Transfer.
Following screen appears

1.6. Generic Buttons

The following table lists the buttons referenced across screens and their functionality:
Button
Back

Description

Browse

Browse a file location

Cancel

Navigates to the previous screen

Close

Closes the screen

Continue

Opens new screen to continue the entry

Delete

Deletes the specified value

Edit

Allows to edit the entered value

History

Displays the previous Requests/status against a particular Cargo

Transfer

New Search

Begins a new search by changing parameters

Next

Navigates to the next screen

Previous

Navigates to the previous screen

Reset

Resets the value entered in the screen and makes the fields in the
page blank

Save

Saves the value entered

Search

Performs search according to the parameters entered in the screen

Select

Selects the specified row entry

Submit

Saves and submits the value entered in the screen as a

request/declaration

View

Displays the relevant data

Navigates to the previous parent screen

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2. Submitting a New Cargo Transfer

Information required as part of Cargo Transfer submission is entered in four parts:

General Information
Information related to the Cargo Transfer such as involved parties and premises
location are entered here.

Shipping Details
Information related to the transport document (Bill Of Lading / Airway Bill) such as
carrier information, port information etc are entered here.

Container/Package Details
Information related to the Container and Packages such as Container Number,
Package Type etc are entered here.

Payment Details
Details of available and preferred payment options are entered here.

2.1. Entering General Information

1. In the main menu, click Mirsal II > Cargo Transfer > New.
The Customs Cargo Transfer form appears with the General Information tab
selected.

2. Enter the following fields:

Field
Cargo Transfer Type

Description
Select the type of Cargo Transfer required from the
dropdown list.
There are five types of Cargo Transfer, depending upon the
purpose of clearance.

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For more information on the types of Cargo Transfers, see

section 2.1.1 Cargo Transfer Types
Make sure the selected Cargo Transfer type is correct.
Changing of Cargo Transfer type after submission will
require a cancellation request
Transferor/Transferee Details section
Transferor Business
Code

Enter the Cargo Handler or CTO Business Code in the

textbox provided or select on a Look-up by clicking the icon
beside.
For more information on how to search Cargo handler
Codes, see section 2.1.2 Searching for a Value in a Field

Transferor Premises
Code

Enter the Premises Code, for which the Transferor Business

Code is attached, in the textbox provided or select on a
Look-up by clicking the icon beside.
Note: This field requires Transferor Business Code to be
selected first.

Transferee Business
Code

Enter the Cargo Handlers or CTO Business Code in the

textbox provided or select on a Look-up by clicking the icon
beside.
For more information on how to search Cargo handlers
Codes, 2.1.2 Searching for a Value in a Field

Transferee Premises
Code

Enter the Premises Code, for which the Transferee Business

Code is attached, in the textbox provided or select on a
Look-up by clicking the icon beside.
Note: This field requires Transferee Business Code to be
selected first.

Client's Dec. Ref. No

Enter your reference number for the Cargo Transfer, e.g.,

job reference number.
This reference number will be useful for the declarant to
later track the Cargo Transfer or for serial wise filing
purpose.

3. Click the Next button.

The Shipping Details screen appears.

2.1.1. Cargo Transfer Types

There are five types of Cargo Transfer, depending upon the purpose of clearance.
These are the Cargo Transfers that are selected in the Cargo Transfer Type dropdown
list of the General Information tab of the Customs Cargo Transfer form. For more
information see, section 2.1 Entering General Information.
The following table lists the types of Cargo Transfers:
Sl.
No
01

Cargo Transfer Type

Cargo Transfer from
CTO to CH ( Same
Location)

Purpose
Covers the cargo movements
from Cargo Terminal Operator
(CTO) to Cargo Handler (CH)
where both are in the same
physical location

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Transferor

Transferee

CTO

CH

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02

Cargo Transfer from

CTO to CH ( Different
Location)

Covers the cargo movements

from CTO to CH where CTO
and CH are in two different
physical location

CTO

CH

03

Cargo Transfer from

CH to CH (Same
Location)

Covers the cargo movements

from Cargo Handler to Cargo
Handler where both are in the
same physical location

CH

CH

04

Cargo Transfer from

CH to CH (Different
Location)

Covers the cargo movements

from CH to CH where CH and
CH are in two different
physical location

CH

CH

05

Cargo Transfer from

CTO to CTO
(Different Location)

Covers the cargo movements

from CTO to CTO where CTO
and CTO are in two different
physical location

CTO

CTO

2.1.2. Searching for a Value in a Field

1. Click the Search Icon in the field.

2. The Search screen is displayed.

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3. Enter the value or part of the value in the required field(s) and click the Search
button.
OR
Click the Search button directly.
The search results appear.

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4. Click the Select button next to the item you want to insert.
The selected item is entered in the field.

2.2. Entering Shipping Details

After entering the General Information details the Cargo Transfer proceeds to the
Shipping Details screen.

Shipping details are entered in the following information related to the carrier,
journey and cargo details.

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1. Enter the following fields in the Shipping Details Tab:

Field
Description
Inbound Details Section
Cargo Channel

Select the Inbound Cargo Channel from the drop down list.
Cargo channel is the transportation mode used for shipping
the cargo.
Following are the available Cargo Channels:
Air
Sea

Carrier Registration
No.

Enter the Carrier registration number.

Carrier registration number is the rotation number in the
case of sea and flight number in the case of air.
For more information on how to search for the carrier
registration number by vessel name, voyage number or
calling port, see section 2.1.2 Searching for a Value in a
Field

Carrier Name

Enter the Carrier Name.

Carrier Name is the Name of the Flight / Voyage / Country
Vessel on which the cargo arrived. But if the cargo channel
is sea this is populated by the system according to the
carrier registration number.

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In case of cargo channel is Air, this will not be applicable.

Arrival Date

Enter or select the scheduled date in the case of air. But if

the cargo channel is sea this is populated by the system
according to the carrier registration number.
Arrival date is the expected arrival date of the carrier.

Master Transport
Document No

Enter the Master Transport Document No.

Identification number of Master transport document such as
Airway bill number, Sea Bill of lading number, Postal CP
note number number on which cargo is moving

Port of Loading
(POL)

Enter or select the port where the Cargo was loaded in the
final journey. For e.g., for Cargo coming to Dubai from
Australia through Hong Kong, POL is Hong Kong.
For more information on how to search for the Port of Load,
see 2.1.2 Searching for a Value in a Field

Manifest
Registration No

Enter the Manifest Registration No.

Manifest Registration No is a Dubai Trade generated
reference number on submission / registration of manifest
through Dubai trade portal

Cargo Details Section

Cargo Type

Select the type of the cargo such as FCL, LCL General etc.

Gross Weight

Enter the Gross Weight of the goods according to the

transport document.
Weight Unit for the Gross Weight is always KGs.

Customs Seal No.

This is an optional field and in this release. If the seal is

applied either by the Inspector or CTO, it will be entered on
the cleared transfer request by the inspector or CTO as the
case may be.

Preceding Clearance
No.

Enter the Preceding Clearance No.

This is the previous Cargo Transfer No. which was used to
move the cargo previously.

Outbound Details Section

Cargo Channel

Select the Outbound Cargo Channel from the drop down list.
Cargo channel is the transportation mode which will be use
for shipping the cargo to the final destination.
Following are the available Cargo Channels:
Land
If the Cargo Transfer is from different Customs Location
then Outbound Details section will be applicable.

Carrier No.

Enter the Outbound Carrier Number such as Vehicle No.

based on the outbound cargo channel which will be use in
shipping the cargo to the final destination.

2. Click the Next button.

The Container/Package Details screen appears.

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2.3. Entering Container/Package Details

After entering the Shipping details the Cargo Transfer proceeds to the
Container/Package Details screen.
Container/Package details are entered in the following two tabs:

Container Details
According to the selection of cargo type, container related information needs to be
provided. For e.g. if the cargo type selected is FCL then the container number will
be required. This is applicable only if the cargo channel is sea.

Package Details
Details related to the package are required depending on the cargo type. For e.g. if
the cargo type selected is General then the details like number & type of packages
and marks & number needs to be provided.
The Container Details screen appears.

1. Enter the following fields in the Container Details tab.

Field
Container No.
Customs Seal No.

Description
Enter the Container number with check digit in which the
cargo comes. This is obtained from the Bill of Lading.
This is an optional field and in this release. If the seal is
applied either by the Inspector or CTO, it will be entered on
the cleared transfer request by the inspector or CTO as the
case may be.

2. Click the Add button to save it. Add more container details if required.
The container details are listed below.

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3. Click the delete button to delete the details.

4. Click the Next button.
The Package Details screen appears.

5. Enter the following fields in the Package Details tab.

Field
No. of Packages

Description
Enter the number of packages in which the goods are
transported.

Package Type

Select the type of package from the dropdown list.

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Shipping marks

Enter the shipping marks and numbers available against

each type and number of packages as per transport
document.

6. Click the Add button to save it. Add more package details if required.
The package details are listed below.

7. Click the delete button to delete the details.

8. Click the Next button.
The Payment Details screen appears.

2.4. Entering Payment Details

Upon completion of General, Shipping and Container/Package Details the Cargo
Transfer request proceeds to the Payment Details screen where applicable charges
according to the type of the movement are displayed.
Payment details are divided into two segments such as applicable Deposit, and Other
Charges.

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1. Enter or view the following fields:

Field
Deposit

Description
Deposit applicable for Cargo Transfer is automatically
generated.

Other Charges

Other charges applicable on the Cargo Transfer such as

registration, knowledge dirham etc is automatically
generated.

Mode of Payment

Select the mode of payment through which the Declarant

prefers to settle the applicable charges such as Standing
Guarantee A/C, Duty Credit A/C, etc from the dropdown
list.
E-Payment is not applicable for Cargo Transfer facility.

Payment Reference

Select the account number assigned to the Standing

Guarantee A/C, Duty Credit A/C etc by Dubai Customs from
the dropdown list.
Only account numbers related to the involved parties will be
displayed for selection If the request is made by the broker,
then he can use only his account. Broker cannot use the
transferee Account.
E-Payment is not applicable for Cargo Transfer facility.
For more information on Account selection, see 11
Appendix, 11.1 Customs Broker

2. Tick the designated box to confirm that all provided particulars in the Cargo
Transfer request are true and correct.
3. Click the Submit button once complete data is entered and you are ready to submit
the Cargo Transfer request.
A confirmation message containing high level Cargo Transfer details is displayed.

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4. Click the View Cargo Transfer Request Details link to view all the details entered.
The following screen appears.

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5. Click the Sign & Submit button to complete and submit the digitally signed Cargo
Transfer.
Upon submission of the request a confirmation message containing the Request
number and Cargo Transfer Number appears.

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Note: Any validation errors are notified to the Declarant at the end of each screen
completion on clicking the Next button.

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3. Drafting a Cargo Transfer

It is possible to track draft Cargo Transfer, which are saved in the system as draft (but
not yet submitted to Dubai Customs). Cargo Transfer request are automatically saved
as draft once the new Cargo Transfer general information page is completed and the
Next button is clicked. After that at any point of time if the user closes the Submit
New Cargo Transfer window, the system automatically saves the data already entered
and keeps it in a draft form.

To open a drafted Cargo Transfer

1. In the main menu, click Mirsal II > Cargo Transfer > Draft.
The Draft Search screen appears.

2. Enter the From Date and To Date to search against the request date of the Cargo
Transfer
The Draft Search Result screen appears displaying all Cargo Transfer request that
are currently available in draft.

The following details appear in the results.

Fields
Client Reference
No.

Description
Client's reference number for the Cargo Transfer request,
e.g. Job reference no., etc

Cargo Transfer Type

Type of the Cargo Transfer

Last Updated On

Date the draft Cargo Transfer was last updated

Last Updated By

User who last updated the draft Cargo Transfer

3. Click the Continue button to continue with new Cargo Transfer submission.

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4. Searching a Cargo Transfer

You can search for the Cargo Transfer request already submitted to Dubai Customs.
Cargo Transfer request can be searched using the following two ways:

Quick Search
Advanced Search

4.1.1. Searching a Cargo Transfer using Quick Search

Quick search is useful when the user knows the Cargo Transfer number.

To search using Quick Search

1. In the main menu, click Mirsal II > Cargo Transfer > Search.
The Search Cargo Transfer Request screen appears with the Quick Search tab
selected as default.

2. Enter the following field/s:

Field
Cargo Transfer
Number

Description
Enter the Cargo Transfer Number available on the successful
new Cargo Transfer submission message.

3. Click the Search button.

The search results are displayed.
For more information on the search results, see section 4.1.3 Viewing the Search
Results

4.1.2. Searching a Cargo Transfer using Advanced Search

Advanced search is useful when the user does not remember the Cargo Transfer
number, as it provides more search fields such as Cargo Transfer Date, Cargo Transfer
type, Cargo Transfer status, transport document number etc.
Enter all mandatory attribute (in asterisk) in the appropriate field to initiate search.

To search using Advanced Search

4. In the main menu, click Mirsal II > Cargo Transfer > Search.
The Search Cargo Transfer Request screen appears with the Quick Search tab
selected by default.
5. Click the Advanced Search tab.
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The Advanced Search screen appears.

6. Enter at least the mandatory field of the following:

Search
From Date
To Date

Description
Enter or select a date range to search against the Cargo
Transfer Date.

Cargo Transfer Type

Select the Cargo Transfer Type.

Business Code

Select or enter the involved parties business code such as

Transferee Business code.
Business Code will be available for Brokers only.

Cargo Transfer
Status

Select the Cargo Transfer Status.

Inbound Master
Transport Document
No

Enter the Master or House number.

7. Click the Search button.

The search results are displayed.
For more information on the search results, see section 4.1.3 Viewing the Search
Results

4.1.3. Viewing the Search Results

Only selected high-level information related to the Cargo Transfer is displayed to
identify the particular Cargo Transfer request.

The following details are displayed:

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Fields/Buttons
Cargo Transfer
Number

Description
Number generated by the Customs system for the Cargo
Transfer request.

Date

Customs Clearance Date

Submitted Date &

Time

Request submission date and time

Cargo Transfer Type

Type of the Cargo Transfer submitted.

Transferee Business
Code Name

Business code and name of the owner of the Cargo Transfer.

Transferor Business
Code Name

Business code and name of the transferor of the Cargo

Transfer.

Inbound Master
Transport Doc. No.

Transport document number such as Airway Bill or Bill of

Lading.

Status

Current status of the Cargo Transfer such as submitted,

payment pending ,cleared etc.

View Button

Click to view the complete Cargo Transfer details.

Print

Click to initiate the print of the Cargo Transfer request.

History Button

Click to view the previous requests / status against the

particular Cargo Transfer.

To view the Cargo Transfer Details

1. Click the View button from the search results screen, to view the complete Cargo
Transfer details.
The View Cargo Transfer screen appears.

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2. Select the version you want to view from the dropdown list and click the Show
button.
Note: The default display of the Cargo Transfer is always the latest available
version. For e.g. when a Cargo Transfer is initially submitted, it is marked
as version 1. Later if any amendment is made to the same Cargo Transfer
then it is marked as version 2. Therefore, the default display is version 2 the amended version of the Cargo Transfer request.

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To view the History

3. Click the History button from the search results screen, to view the history of the
Cargo Transfer request.
The History screen appears.

History shows all the requests made against the specific Cargo Transfer such as
status of request, date of request and the request type.

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5. Tracking a Cargo Transfer

You can track the requests already submitted to Dubai Customs to see the current
status and condition of the request.
Requests can be tracked using the following two ways:

Quick Search
Advanced Search

5.1.1. Tracking a Cargo Transfer using Quick Search

Quick search is useful when the user knows the request number.

To track using Quick Search

1. In the main menu, click Mirsal II > Cargo Transfer > Track.
The Track Cargo Transfer Request screen appears with the Quick Search tab
selected as default.

2. Enter the request number. This is the reference number generated by the system
at the time of the request submission as part of the acknowledgement.
3. Click the Search button.
The search results are displayed.
For more information on the search results, see section 5.1.3 Viewing the Search
Results for Tracking.

5.1.2. Tracking a Cargo Transfer using Advanced Search

Advanced search is useful when the user does not remember the request number.
Advanced search has more search fields such as transaction type, business code, date
and status.

To track using Advanced Search

1. In the main menu, click Mirsal II > Cargo Transfer > Track.
The Track Cargo Transfer Request screen appears with the Quick Search tab
selected by default.
2. Click the Advanced Search tab.
The Advanced Search screen appears.

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3. Enter all mandatory fields of the following.

Search
From Date
To Date

Description
Enter or select a Date range to search against the Cargo
Transfer Date.

Transaction Type

Select Transaction Type such as New Cargo Transfer, Amend

Cargo Transfer, etc.

Business Code

Select or enter the involved parties business code such as

Transferee Business code.
Business Code will be available for Brokers only.

Request Status

Enter the Request Status such as requested, assigned,

completed, etc.

4. Click the Search button.

The search results are displayed.
For more information on the search results, see section 5.1.3 Viewing the Search
Results for Tracking.

5.1.3. Viewing the Search Results for Tracking

Only selected high-level information related to the request is displayed to identify the
particular request.

The following details are displayed:

Fields/Buttons
Request No.

Description
System generated request number received as part of
request acknowledgement

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Cargo Transfer No

System generated Cargo Transfer Number

Transaction Type

Type of Request such as new cargo transfer or amend cargo

transfer, etc.

Business Code
Name

Business code and name of the owner of the Cargo Transfer

request

Status

Current status of the request such as requested, approved

etc

Created Date

Date of request submission

Remarks

Remarks if any by Dubai Customs

View Button

Click to view the complete Cargo Transfer details.

To view the Cargo Transfer of the request

1. Click the View button from the search results screen, to view the Cargo Transfer
against which the request has been submitted.
The View Cargo Transfer screen appears.

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2. Select the version you want to view from the dropdown list and click the Show
button.
Note: The default display of the Cargo Transfer is always the latest available
version. For e.g. when a Cargo Transfer is initially submitted, it is marked
as version 1. Later if any amendment is made to the same Cargo Transfer
then it is marked as version 2. Therefore, the default display is version 2 the amended version of the Cargo Transfer.

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5.1.4. Viewing and Responding to More Info Query from Customs

Customs officers as part of their course of action could ask for any information related
to the submitted Cargo Transfers and requests. The declarant is liable to provide such
information as soon as possible to Customs in order to proceed with the case. Cargo
Transfers and Requests on which more information has been requested by Customs will
be kept as pending until the information is provided.
The user will be able to see the More Information Request from Customs against any
Cargo Transfer or requests in the Remarks area of the Track Cargo Transfer Request
Result screen of the Mirsal 2 system.

1. Click the Details button to view more information required details and to send a
response to Customs.
The Declarants Response screen appears.

2. Query from Customs is displayed under Comments header

3. Enter your response in the Response box.

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4. Attach any files or folders if required to support the response by clicking the
Upload button.
Note: All uploaded documents must be in the required templated format.
5. Click the Submit button.
The response is submitted to Customs.
Note: Any response from the declarant will be considered as an integral part of
the Cargo Transfer request.

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6. Amending a Cargo Transfer

A request can be made to amend any Cargo Transfer that is already submitted and in
cleared state to Dubai Customs. Request for amendment can be submitted for any
fields except Cargo Transfer Type, Business code of the Transferee / Transferor and
the payment mode & the payment reference (such as credit or standing guarantee
account number).
. All amendment requests are subject to Customs approval.
Note: A charge of Dhs. 10 will be applicable for amendment charges.

6.1.1. Searching a Cargo Transfer to Amend

To search using Amend Cargo Transfer Search
1. In the main menu, click Mirsal II > Cargo Transfer > Amend.
The Amend Cargo Transfer Search screen appears.

2. Enter the following field/s:

Field
Cargo Transfer
Number

Description
Enter the Cargo Transfer Number available on the successful
new Cargo Transfer submission message.

3. Click the Show Details button to initiate a new amend request against the Cargo
Transfer.
The Amend Cargo Transfer screen opens for editing.
For more information on editing the Cargo Transfer, see section 6.1.2 Initiating an
Amendment Request.

6.1.2. Initiating an Amendment Request

4. Click the Show Details button from the Amend Cargo Transfer Search screen.
The Cargo Transfer opens in the Amend Cargo Transfer screen with the values
already entered on edit mode. The General Information screen appears.

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5. Edit the value of one or more permitted fields in the General Information screen
and click the Next button.
The Shipping Details screen appears.

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6. Edit the value of one or more permitted fields in the Shipping Details screen and
click the Next button.
The Container Details screen appears.

7. Edit the value of one or more permitted fields in the Container Details screen and
click the Next button.
The Package Details screen appears.

8. Edit the value of one or more permitted fields in the Package Details screen and
click the Next button.
The Amendment Details screen appears.

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A summary of the amendment appears under the Amendment Summary section.

.
9. Select a valid reason for the amendment from the Amendment Reason
dropdown list.
10. In case no appropriate reason is available in the dropdown list then Others can
be chosen. If Others is selected then the reason for requesting the amendment
should be entered in the box provided.
11. Select the cargo status from the Cargo Status dropdown list.
12. Upload files or documents related to the request as attachment.
13. Click the Next button.
Applicable charges appear in the Payment Details screen.

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14. Enter the following fields:

Field
Mode of Payment

Description
Select the mode of payment through which the Declarant
prefers to settle the applicable charges such as Standing
Guarantee A/C, Duty Credit A/C.
E-Payment is not applicable for Cargo Transfer facility.

Payment Reference

Select the account number assigned to the Standing

Guarantee A/C, Duty Credit A/C etc by Dubai Customs from
the dropdown list.
Only account numbers related to the involved parties will be
displayed for selection. If the request is made by the
broker, then he can use only his account. Broker cannot use
the transferee Account.
E-Payment is not applicable for Cargo Transfer facility.
For more information on Account selection, see 11
Appendix, 11.1 Customs Broker

15. Tick the designated box to declare that all provided particulars in the Cargo
Transfer are true and correct.
16. Click the Next button.
The Sign & Submit screen appears containing the Cargo Transfer Number and a
high-level Cargo Transfer detail is displayed to the Declarant.

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17. Click the Sign & Submit button to complete and submit the digitally signed
amendment request for Customs approval.
Upon submission of the amendment request a confirmation message containing the
Request number and Cargo Transfer Number appears.

Note: Any validation errors are notified to the Declarant at the end of each screen
completion on clicking the Next button.

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7. Canceling a Cargo Transfer

A request can be made to cancel any Cargo Transfer that is already cleared by Dubai
Customs.
Cancellation of a Cargo Transfer could initiate the refund of duty / deposits and
collection of cancellation related charges. All cancellation requests are subject to
Customs approval.
Note: A charge of Dhs. 10 will be applicable for cancellation charges.

7.1.1. Searching a Cargo Transfer to Cancel

To search using Cancel Cargo Transfer Search
1. In the main menu, click Mirsal II > Cargo Transfer > Cancel.
The Cancel Cargo Transfer Search screen appears.

2. Enter the following field/s:

Field/Button
Cargo Transfer
Number

Description
Enter the Cargo Transfer Number available on the successful
new Cargo Transfer submission message.

3. Click the Show Details button.

The Cancel Cargo Transfer screen opens for editing.
For more information on canceling the Cargo Transfer, see section 7.1.2 Initiating
a Cancel Request.

7.1.2. Initiating a Cancel Request

1. Click the Show Details button from the Cancel Cargo Transfer Search screen.
The Cancel Cargo Transfer Request screen is displayed.

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A summary of the Cargo Transfer request appears in the screen.

2. Select a valid reason for cancellation from the Cancellation Reason dropdown
list.
3. In case no appropriate reason is available in the dropdown list then Others can
be chosen. If Others is selected then reason for requesting cancellation should
be entered in the box provided.
4. Select the cargo status from the Cargo Status dropdown list.
5. Upload files or documents related to the request as attachment in the template
format.
6. Click the Next button.
Applicable charges appear in the Cancel Cargo Transfer Request - Payment
Details screen.

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7. Enter or view the following fields:

Fields/Buttons
Charge Type

Description
Applicable charge types due to the cancellation are system
generated.

Amount

Applicable amount due to the cancellation are system

generated.

Collect / Refund

Determines whether the amount should be Collected or

Refunded due to the cancellation are system generated.

Payment Mode

Select the mode of payment through which the Declarant

prefers to settle the applicable charges such as Standing
Guarantee A/C, Duty Credit A/C.
E-Payment is not applicable for Cargo Transfer facility.

Payment Reference

Select the account number assigned to the Standing

Guarantee A/C, Duty Credit A/C etc by Dubai Customs from
the dropdown list.
Only account numbers related to the involved parties will be
displayed for selection. If the request is made by the
broker, then he can use only his account. Broker cannot use
the transferee Account.
E-Payment is not applicable for Cargo Transfer facility.
For more information on Account selection, see 11
Appendix, 11.1 Customs Broker

8. Tick the designated box to declare that all provided particulars in the Cargo
Transfer are true and correct.
9. Click the Next button once the cancellation request is ready to be submitted to
Dubai Customs.
Upon submission of the request an acknowledgement message containing the Cargo
Transfer Number, high-level Cargo Transfer details and cancellation request details
is displayed to the Declarant.

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10. Click the Sign & Submit button to complete and submit the digitally signed
cancellation request.
Upon submission of the amendment request a confirmation message containing the
Request number and Cargo Transfer Number appears.

Note: Any validation errors are notified to the Declarant at the end of each screen
completion on clicking the Next button.

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8. Printing a Cargo Transfer Request

It is possible to print any Cargo Transfer request submitted to Customs. The Cargo
Transfer request should be in the Cleared or Cancelled state to be able to print.
All printed Cargo Transfer request in Cancelled state will be watermarked by the
word Cancelled.
For more information on searching a Cargo Transfer request to print, see section 44.
Searching a Cargo Transfer.

8.1. Initiating a Cargo Transfer Print

1. From the Search Result screen, click the print button next to the Cargo Transfer
you want to print.
For more information on viewing the Search Result, see section 4.1.3 Viewing the
Search Results
Note: Only one Cargo Transfer can be selected for print at a time.
The View Customs Cargo Transfer screen appears.

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2. Click the Print button at the top of the screen.

The Cargo Transfer request is printed.
Note: Make sure that proper stationery format is available in the printer before
you click the Print button.

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9. Submitting a Cargo Release

You can search for the Cargo Transfer request for Cargo Release submission.
Cargo Transfer request can be searched using the following three ways:

Cargo Release Worklist

Quick Search
Advanced Search

9.1.1. Viewing Cargo Transfer/s using Worklist

This will be the first screen when clicking the Cargo Release service. In this screen,
only the Cargo Transfer/s with pending Cargo Release will be displayed. Submission of
Cargo Release can already be done in this screen. For more information on submitting
Cargo Release, see section 9.1.59.1.5 Initiating a Cargo Release

To view the Cargo Release Worklist

1. In the main menu, click Mirsal II > Cargo Transfer > Cargo Release.
The Cargo Release Worklist screen appears with the selected high-level
information related to the Cargo Transfer is displayed to identify the particular
Cargo Transfer request

2. The following details are displayed:

Fields/Buttons
Cargo Transfer
Number

Description
Number generated by the Customs system for the Cargo
Transfer request.

Date

Date submitted to Customs.

Inbound Master
Transport Doc. No.

Transport document number such as Airway Bill or Bill of

Lading.

Clients Dec. Ref.

No.

This reference number is used by the declarant to track the

Cargo Transfer or for serial wise filing purpose.

Transferee Business
Code Name

Business code and name of the owner of the Cargo Transfer.

Release Status

Initial status will be Not Released when in the Cargo

Release Worklist.

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Release Date

Enter or select the Date to which the Cargo is released.

3. Check the Undersigning Statement box.

Ticking this checkbox is a pre-requisite before submitting the Cargo Release.
For more information on submitting Cargo Release, see section 9.1.59.1.5
Initiating a Cargo Release
4. Click the Confirm Release button.
This will initiate the submission of Cargo Release.
For more information on submitting Cargo Release, see section 9.1.59.1.5
Initiating a Cargo Release
5. Click the Search button.
The Cargo Release Search screen appears with the Quick Search tab selected as
default. In this screen the Advance Search will also be available.
For more information on the Quick Search, see section 9.1.2 Searching a Cargo
Transfer using Quick Search

9.1.2. Searching a Cargo Transfer using Quick Search

Quick search is useful when the user knows the Cargo Transfer number.

To search using Quick Search

1. In the Cargo Release Worklist, click Search.
The Cargo Release Search screen appears with the Quick Search tab selected as
default.

2. Enter the following field/s:

Field
Cargo Transfer
Number

Description
Enter the Cargo Transfer Number available on the successful
new Cargo Transfer submission message.

3. Click the Search button.

The search results are displayed.
For more information on the search results, see section 9.1.4 Viewing the Search
Results for Cargo Release

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9.1.3. Searching a Cargo Transfer using Advanced Search

Advanced search is useful when the user does not remember the Cargo Transfer
number, as it provides more search fields such as Cargo Transfer Date and Release
Status, etc.
Enter all mandatory attribute (in asterisk) in the appropriate field to initiate search.

To search using Advanced Search

1. In the Cargo Release Worklist, click Search.
The Cargo Release Search screen appears with the Quick Search tab selected by
default.
2. Click the Advanced Search tab.
The Advanced Search screen appears.

3. Enter or select the following field/s:

Search
Cargo Transfer From
Date
Cargo Transfer To
Date

Description
Enter or select the Date Range to search against the Cargo
Transfer Date.

Release Status

Select the status from the dropdown list such as Released or

Not Released.

Master Transport
Document No.

Optionally enter to search against the Master Transport

Document No.

Carrier Registration
No.

Optionally enter to search against the Carrier Registration

No.

Client Dec Ref. No.

Optionally enter to search against the Client Declaration

Reference Number.

4. Click the Search button.

The search results are displayed.
For more information on the search results, see section 9.1.4 Viewing the Search
Results for Cargo Release
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9.1.4. Viewing the Search Results for Cargo Release

Only selected high-level information related to the Cargo Transfer is displayed to
identify the particular Cargo Transfer request.

The following details are displayed:

Fields/Buttons
Cargo Transfer
Number

Description
Number generated by the Customs system for the Cargo
Transfer request.

Date

Date submitted to Customs.

Inbound Master
Transport Doc. No.

Transport document number such as Airway Bill or Bill of

Lading.

Clients Dec. Ref.

No.

This reference number is used by the declarant to track the

Cargo Transfer or for serial wise filing purpose.

Transferee Business
Code Name

Business code and name of the owner of the Cargo Transfer.

Release Status

Current status of the physical Cargo whether it is Released

or Not Released.

Release Date

Date of Release of the physical Cargo.

9.1.5. Initiating a Cargo Release

1. To confirm cargo release of one or more Cargo Transfers, select by ticking the
checkbox from the leftmost side of the Worklist or Search Result.

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2. For all the selected Cargo Transfer request, update the release date by entering or
selecting a date from the rightmost side of the Search Result.
3. Tick the Undersigning Statement to confirm that all provided informations are true
and correct.
For more information on viewing the Search Result, see section 9.1.4 Viewing the
Search Results for Cargo Release
Note: Multiple Cargo Transfer can be selected for submitting Cargo Release.
4. Click the Confirm Release button.
The Cargo Release Confirmation screen appears.

5. Click the Finish button to go back to previous screen.

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10. Submitting a Cargo Receipt

You can search for the Cargo Transfer request for Cargo Receipt submission.
Cargo Transfer request can be searched using the following three ways:

Cargo Receipt Worklist

Quick Search
Advanced Search

10.1.1.

Viewing Cargo Transfer/s using Worklist

This will be the first screen when clicking the Cargo Receipt service. In this screen,
only the Cargo Transfer/s with pending Cargo Receipt will be displayed. Submission of
Cargo Receipt can already be done in this screen. For more information on submitting
Cargo Receipt, see section 10.1.5 Initiating a Cargo Receipt

To View the Cargo Receipt Worklist

1. In the main menu, click Mirsal II > Cargo Transfer > Cargo Receipt.
The Cargo Receipt Worklist screen appears with the selected high-level
information related to the Cargo Transfer is displayed to identify the particular
Cargo Transfer request

2. The following details are displayed:

Fields/Buttons
Cargo Transfer
Number

Description
Number generated by the Customs system for the Cargo
Transfer request.

Date

Date submitted to Customs.

Inbound Master
Transport Doc. No.

Transport document number such as Airway Bill or Bill of

Lading.

Clients Dec. Ref.

No.

This reference number is used by the declarant to track the

Cargo Transfer or for serial wise filing purpose.

Transferor Business
Code Name

Business code and name of the owner of the Cargo Transfer.

Release Status

Current status of the physical Cargo whether it is Released

or Not Released.

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Receipt Status

Initial status will be Not Received when in the Cargo

Receipt Worklist.

Receipt Date

Enter or select the Date to which the Cargo is received.

3. Check the Undersigning Statement box.

Ticking this checkbox is a pre-requisite before submitting the Cargo Receipt.
For more information on submitting Cargo Receipt, see section 10.1.5 Initiating a
Cargo Receipt
4. Click the Confirm Receipt button.
This will initiate the submission of Cargo Receipt.
For more information on submitting Cargo Receipt, see section 10.1.5 Initiating a
Cargo Receipt
5. Click the Search button.
The search results are displayed.
For more information on the search results, see section 10.1.4 Viewing the Search
Results for Cargo Receipt

10.1.2.

Searching a Cargo Transfer using Quick Search

Quick search is useful when the user knows the Cargo Transfer number.

To search using Quick Search

1. In the Cargo Receipt Worklist, click Search.
The Cargo Receipt Search screen appears with the Quick Search tab selected as
default.

2. Enter the following field/s:

Field
Cargo Transfer
Number

Description
Enter the Cargo Transfer Number available on the successful
new Cargo Transfer submission message.

3. Click the Search button.

The search results are displayed.
For more information on the search results, see section 10.1.4 Viewing the Search
Results for Cargo Receipt

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10.1.3.

Searching a Cargo Transfer using Advanced Search

Advanced search is useful when the user does not remember the Cargo Transfer
number, as it provides more search fields such as Cargo Transfer Date and Receipt
Status, etc.
Enter all mandatory attribute (in asterisk) in the appropriate field to initiate search.

To search using Advanced Search

4. In the Cargo Receipt Worklist, click Search.
The Cargo Receipt Search screen appears with the Quick Search tab selected by
default.
5. Click the Advanced Search tab.
The Advanced Search screen appears.

6. Enter or select the following field/s:

Search
Cargo Transfer From
Date
Cargo Transfer To
Date

Description
Enter or select the Date Range to search against the Cargo
Transfer Date.

Receipt Status

Select the status from the dropdown list such as Received or

Not Received.

Master Transport
Document No.

Optionally enter to search against the Master Transport

Document No.

Carrier Registration
No.

Optionally enter to search against the Carrier Registration

No.

Client Dec Ref. No.

Optionally enter to search against the Client Declaration

Reference Number.

7. Click the Search button.

The search results are displayed.
For more information on the search results, see section 10.1.4 Viewing the Search
Results for Cargo Receipt
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10.1.4.

Viewing the Search Results for Cargo Receipt

Only selected high-level information related to the Cargo Transfer is displayed to

identify the particular Cargo Transfer request.

The following details are displayed:

Fields/Buttons
Cargo Transfer
Number

Description
Number generated by the Customs system for the Cargo
Transfer request.

Date

Date submitted to Customs.

Inbound Master
Transport Doc. No.

Transport document number such as Airway Bill or Bill of

Lading.

Clients Dec. Ref.

No.

This reference number is used by the declarant to track the

Cargo Transfer or for serial wise filing purpose.

Transferee Business
Code Name

Business code and name of the owner of the Cargo Transfer.

Release Status

Current status of the physical Cargo whether it is Released

or Not Released.

Receipt Status

Current status of the physical Cargo whether it is Received

or Not Received.

Receipt Date

Date of Receipt of the physical Cargo.

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10.1.5.

Initiating a Cargo Receipt

1. To confirm cargo receipt of one or more Cargo Transfer, select by ticking the
checkbox from the leftmost side of the Worklist or Search Result.
2. For all the selected Cargo Transfer request, update the receipt date by entering or
selecting the date from the rightmost side of the Search Result.
3. Tick the Undersigning Statement to confirm that all provided informations are true
and correct.
For more information on viewing the Search Result, see section 10.1.4 Viewing the
Search Results for Cargo Receipt
Note: Multiple Cargo Transfer can be selected for submitting Cargo Receipt.
4. Click the Confirm Receipt button.
The Cargo Receipt Confirmation screen appears.

5. Click the Finish button to go back to previous screen.

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To be one of the leading Customs administrations in the world, supporting legitimate trade

11. Appendix
11.1. Customs Broker
A Customs broker submits the declaration and is aware of all the Customs procedures
that are required to make declarations. He is responsible for the following:

Submitting all kinds of declarations

Retaining original documents for the period stipulated by the Customs

A Customs Broker can be a Private Customs Broker (PCB) or a Sub Customs Broker (SCB)
A Private Customs Broker(PCB) is a person who represents the company for which he is
employed (for e.g., local trading company, Free Zone Company, Shipping Agent,
Private Customs Warehouse Consignee , Cargo Handler, etc.) to make the declarations.
A Sub Customs Broker (SCB) is a person who represents the General Broking Company
(GCB) and can submit declarations to Customs on behalf of any local trading company,
Free Zone Company, Shipping Agents, ATA agents, Walk in Customers etc.
A General Customs Broker (GCB) is a Customs broking company who will have SCBs to
represent its business.
An Customs broker can only search or track the declarations submitted by
themselves. They can also make requests for amendments, cancellations, and use print
functionalities only if the declaration was initially submitted by the same Customs
broker.
General Customs Brokers should get authorization from the trading entity to make
declarations on behalf of them and/or to use trading company's Credit account or
Standing Guarantee account. The liability of the account selection is the responsibility
of the GCB and Customs do not hold any responsibility on the usage of the account.

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