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Call Mangement

This project is a call center management system that maintains details of calls made by customers for software or hardware servicing or marketing. It reduces manual work of recording call details and generates reports on call status. The system includes modules for customer details, engineer details, call details, call allocation, departments, and call reason/type. It stores call information like customer name, call number, priority, and person assigned. Customer details include name, address, phone, and company. Engineer details contain name, ID, designation, and department.

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153 views15 pages

Call Mangement

This project is a call center management system that maintains details of calls made by customers for software or hardware servicing or marketing. It reduces manual work of recording call details and generates reports on call status. The system includes modules for customer details, engineer details, call details, call allocation, departments, and call reason/type. It stores call information like customer name, call number, priority, and person assigned. Customer details include name, address, phone, and company. Engineer details contain name, ID, designation, and department.

Uploaded by

juli_naz
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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SYNOPSIS

This project entitled “Call Center Management System” is developed to maintain


the call details that are made by the customer for the case of servicing or marketing of the
particular s/w or h/w products. So this project done to reduce the manual work in the case of
maintaining the details manually. It is also used to maintain the engineers customer details.
The reports are generated for the particular call checking whether the status of the call is
closed or pending.

MODULES:

The project module includes the old or new customer details, the engineer details, and
the reason for the call, whether the call is for Servicing (or) Marketing purpose. If it is
servicing, the problem description for the call whether it is hard disk or printer problem and
the details of the engineer allocated for the particular call, and also check whether the status
of the particular call is closed or pending.

The project entitled “Call Center Management System” includes the following
modules.
 Call Details
 Call Allocation Details
 Customer Details
 Department Details
 Engineer Details

In Call Detail we are maintaining details of the call received from the customer which
includes customer name, call type, Call no, call date, custname, priority of the call, person to
be attended. After validating the call it is stored in the corresponding department. In
Customer details, the details of the customer namely customer name, customer address,
phone number, company name are maintained. In Engineer details, the details the engineer
who is attending the call including engineer name, id, designation, department are
maintained.
TABLE OF CONTENTS

Chapter No. Title Page No.


1. INTRODUCTION
1.1 Organization Profile
1.2 About the project
1.3 Need for Computerization
1.4 Hardware & Software Configuration
1.5 Software Features
2. SYSTEM ANALYSIS
2.1 Existing System
2.2 Proposed System
3. DESIGN PHASE
3.1 Context Analysis Diagram
3.2 Data Flow Diagram
4. SYSTEM DESIGN & IMPLEMENTATION
4.1 Database Design
4.2 Input Design
5. TESTING
5.1 Unit Testing
5.2 Validation & Verification
5.3 Integration Testing
5.4 System Testing
6. CONCLUSION
7. BIBLIOGRAPHY
APPENDIX
A. Report
B. Sample Coding
Declaration
Acknowledgement
Certificate
Synopsis
Introduction
System Study & Analysis
Scope for Further Enhancement
System Design & Development
System Testing and
Implementation
Conclusion
Bibliography
Chapter - I
Dedicated to
My Beloved Parents, Teachers
& Friends

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