Cover Letters

Ideas and Tips for a Successful Job Application Letter

2013
WHY SHOULD I WRITE A COVERING
LETTER?
The key objectives of a cover letter are to:

Inform employers of your interest in the job

Persuade the employer of your suitability for
the position
Demonstrate your writing and research skills
Obtain an interview

WHAT ARE SOME TIPS TO MAKE YOUR

COVER LETTER OUTSTANDING?
Do

Match yourself to the job criteria listed in the

advertisement/position description
Focus on what you have to offer an employer
Validate your claims of skills or knowledge
with an example
Use your cover letter as an example of your
communications skills
Use action verbs to describe your transferable
skills e.g. developed, initiated
Be positive and demonstrate your enthusiasm
for the job by showing knowledge of the
organisation/company
Write 3 or 4 short paragraphs using one page
only, unless you are responding to several
selection criteria (See Selection Criteria
handout)
Edit your letter and have it checked by at least
one other person before you post or email it

Dont

Use negative language, eg apologise for

something you should have done
Sound desperate
Rehash your resume; the cover letter is a
separate document
Highlight your lack of experience

IDEAS FOR POSSIBLE OPENING PHRASES

I wish to apply to the position of (name of

job) advertised in (paper or website) on
(date)
Your advertisement in todays paper for a ...
appealed to me because...
I am enthusiastic about ... because...
Expertise in the ... field has given me a
background which could make me effective in
your organisation
My background and education qualify me for
consideration as a ... in your organisation
My extensive background in ... has given me
the expertise you require
I believe I could make a worthwhile
contribution to

If there is a job reference number include it in your

letter eg Administration Officer Job No. 789X.

IDEAS FOR POSSIBLE ENDINGS /

REQUESTING AN INTERVIEW

I look forward to discussing the position with

you personally
I would be happy to supply you with further
information at an interview
I believe a meeting would affirm my suitability
for the position
I would appreciate the opportunity to meet
with you ...
I am looking forward to meeting you and
learning more about your organisation and the
challenges of the position you advertise
Please find attached my resume and
responses to the selection criteria for your
consideration
I will call you next week to arrange a suitable
time to discuss potential opportunities with
(suitable for cold contact letters)

Cover Letters
Careers and Employment, Swinburne University of Technology, 2013

For a list of all

Careers &
Employment
handouts scan
the code:

COVER LETTER TEMPLATE

YOUR CONTACT DETAILS
Name
Address
Phone number
Email address it needs to be professional, not to include anything offensive, funny, or obscure
DATE i.e. 25th February, 2012
EMPLOYER CONTACT DETAILS if you do not have this information Google it!
Name
Address
Phone number
Email address
Dear Sir/Madam or Mr/Ms Last-name (if known),
Re: Application for xxxx position
1st Paragraph Introduction/ Purpose of your letter
The title and company/agency of the position you are applying for
Where you saw the position being advertised and the date of advertisement
Demonstrate your company research, why do you want to work for THIS company/ THIS position?
you will need to Google the company, if you do not know the companys name you will need to
demonstrate your passion for the industry
2nd Paragraph Qualifications/ Hard Skills
The full title of all relevant qualifications including the institution name
Include specific information as to why your qualifications are relevant, i.e. marks, subjects,
projects, achievements etc
Demonstration how your skills/ knowledge will benefit the position/ company
3rd/ 4th Paragraph Experience/ Transferable Skills
Highlight your work history include position title, company name and responsibilities/ skills
demonstrated in this role/s
Mention relevant skills listed in the job advertisement = employer expectations
Describe any relevant projects, internships, Industry Placements you have completed
Mention anything that will enable you to demonstrate transferable skills that you will bring to the
company
5th Paragraph Close/ Conclusion
Summarise/ reiterate why you feel you are the ideal candidate
Draw attention to other included documentation i.e. resume and portfolio
Confirm your interest by requesting an interview, be specific use the company name
Provide your contact phone number
Yours sincerely,
First-name Surname
**Please ensure that your cover letter is written in a professional business letter manner i.e. sentences
are used to form paragraphs**
Cover Letter Handout
Careers and Employment, Swinburne University of Technology, 2013

Page 2

WHEN SHOULD A COVER EMAIL BE USED?

As networking becomes increasingly popular in the
workplace, employers are requesting potential
candidates to email through their job application,
rather than applying online through the usual jobseeking websites such as Seek and CareerOne.
When contacting employers directly through email,
DO NOT be fooled; you still need to include your
resume and cover letter along with a short cover email
outlining the specifics of your application.

WHAT SHOULD I INCLUDE IN A COVER EMAIL?

Engaging subject line include the job title
you are applying for and your name
Personal salutation Dear Mr / Ms Last
Name, or Sir/ Madam if you do not have the
contact persons name
Introduction paragraph highlight the position
you are applying for and why the employer
should select you for an interview
Middle paragraph demonstrate what you
have to offer the employer. Ensure you
address the employers expectations,
enabling you to highlight the connection
between your abilities and their needs
Conclusion mention that you have attached
your resume and cover letter. Thank the
employer for considering you for the position.
Request an interview and provide your
contact phone number

DO
Just because you are using an email format
does not mean you should abandon standard
business letter writing guidelines.
o Make sure to include a salutation
(for example, Dear Ms. Smith)
o Use a standard closing
(such as "Yours sincerely")
o Leave blank lines between
paragraphs
Use key words that have been used by the
employer
Attach your resume and cover letter and any
other documentation the employer requires
Ensure you proof read; check spelling and
grammar before you press the send button

DONT
Copy and paste your cover letter into an email
it is too long and overwhelming for an email
Use emotions, abbreviations and shortcuts
used in everyday emails and text messages
Include wild colours, and other techniques/
pictures. Remember: this is a professional
document
Use HTML or fancy typography in your email;
keep it simple

Sign off Yours Sincerely or Kind Regards,

and your name
Remember: you are interpreting your resume, not
repeating it!

Cover Letters
Careers and Employment, Swinburne University of Technology, 2013

COVER EMAIL EXAMPLES

Example One
Dear Sir/ Madam,
I saw your advertisement on Seek for a Graduate Marketing Research Assistant. With your recent acquisition of
XYZ Corporation, I imagine that understanding the needs of your new customers and integrating these needs into
your product lines are major priorities.
My recent completion of a Bachelor of Commerce majoring in Marketing at Swinburne University of Technology,
along with my two years experience working at 123 Corporation as a Telemarketer, has given me a solid
background in surveying, focus groups and an understanding of client needs and concerns.
Please find attached my resume and cover letter for your review for the Graduate Marketing Research Assistant
position. I look forward to meeting you at an interview to discuss my application further. I can be contacted on
0412 345 678.
Yours faithfully,
Jack Student

Example Two
Dear Mr Smith,
Jane Doe recommended that I submit my application for the Graduate Journalist vacancy that XYZ Magazine
currently has available. As I have previously worked with Jane in a volunteer Journalist capacity for the Baptist
Monthly magazine, she is able to attest to my skills, abilities and enthusiasm for journalism.
Through my journalist work experience and the recent completion of my Bachelor of Media Communications, I am
confident with interviewing techniques and article writing skills.
Please find attached my resume and cover letter; for examples of my work, please see my online portfolio
www.sallygraduate.live.com. I welcome the opportunity to discuss my skills and experience further. I can be
contacted on 0412 345 678.
Kind regards,
Sally Graduate

Example Three Dear Ms Jacobs,

Having published twelve 110-page full-colour trade magazines in the past year where I managed the complete
production process and a staff of 7 professionals, I am an ideal candidate for the position of Publishing Coordinator
with ABC Publishing.
Publishing is a dynamic and exciting industry, and I am convinced I can help ABC Publishing grow its reputation
and dominant position within the industry.
I would like to meet you to discuss the position and look forward to hearing from you in the near future. I have
attached my resume and cover letter for your review. I can be contacted on 0412 345 678.
Yours sincerely,
Amy Jobseeker
Cover Letters
Careers and Employment, Swinburne University of Technology, 2013

Page 4

HIGHER ED. GRADUATE EXAMPLE

JAN SWINBURNE

20 Wakefield St Hawthorn 3122 - 9214 5360 - 0444 333 221 - [email protected]

16 June 2013

Mr Joe Clark
Senior Human Resources Consultant
Bay and Johns
123 Collins St
Melbourne Vic 3000

Dear Mr Clark,

Bay & Johns

Graduate Accountant - Audit
Circa $40,000
(+ superannuation)
Bay and Johns is a well established accounting firm with a
commitment to excellence in customer service. An
opportunity exists for a new member to join our auditing
team. We seek applicants who are enthusiastic, capable
and business oriented, with a minimum of a three year
degree in accounting. The successful applicant will also
need strong communication and interpersonal skills.
This is a full time, on-going position.
Contact Joe Clark for further information on 9123 4567

GRADUATE ACCOUNTANT AUDIT

th

I am writing to apply for the Graduate Accountant position with Bay and Johns, as advertised in The Age on the 11
June 2013. Through my research of Bay and Johns, I was greatly impressed with the extensive client portfolio and
reputation your firm has in the accounting industry and believe my skill set would be of great value to your team.
The Auditing position sounds like an exciting opportunity to develop my professional skills working in a
collaborative and supportive team environment.
Having recently completed a Bachelor of Business, majoring in Accounting at Swinburne University, while also
undertaking part-time employment, I will bring to the position the following skills:

A thorough understanding of auditing principles and applications as indicated by my Distinction average

results.

Excellent communication and interpersonal skills developed during two years of part-time employment in a
customer service role.

Time management, attention to detail and a results oriented approach shown by achieving high standards
and meeting all university and employment based deadlines.

My enthusiasm and interest in all aspects of accounting are demonstrated by active involvement in the Chartered
Accounting Society of Swinburne (CASS). I have taken on leadership roles with responsibility for arranging
speakers for our successful professional development evenings which are held each semester.
Part-time employment as a Team Leader with Officeworks has developed my skills in leadership, customer service
and balancing the end-of-day accounts. I enjoy exceeding the expectations of both Officeworks and its customers.
On two occasions my business-oriented approach saw me awarded Employee of the Month for achieving the
stores highest sales figures.
I am very interested in working with a well know accounting firm such as Bay and John and believe I have much to
offer the Graduate Accountant position. I hope you find my background and experience to be of interest and I
would welcome an opportunity to discuss my application further. Please consider my enclosed resume and
academic transcript. I can be contacted on 0444 333 221.
Yours sincerely,

Jan Swinburne

Cover Letters
Careers and Employment, Swinburne University of Technology, 2013

Page 5

HIGHER ED. GRADUATE EXAMPLE

John Sample
17 Jones Rd
EARLVILLE VIC 4444
(03) 9045 1345, 0491 545 686
[email protected]
30th June 2013
Sue Smart
Human Resources
Engineering Excellence Pty Ltd
116 Smith Road
DUKEVILLE VIC 3199

Dear Ms Smart,

Graduate Engineer
Engineering Excellence is a multidisciplinary,
cutting edge consultancy. We are seeking an
enthusiastic, passionate Graduate Engineer
who is looking to develop a career as part a
progressive, innovative team.
Applicants should possess the following:
Achievement focus
Innovation and initiative
Excellent communication skills
Experienced in working as a part of a
team
Demonstrated leadership potential
Problem solving capabilities
If this sounds like you, send your cover letter
and resume to:
Sue Smart
Human Resources
Engineering Excellence Pty Ltd
116 Smith Road
DUKEVILLE VIC 3199

Application for Graduate Engineer position

Please accept my application for the position of Graduate Engineer with Engineering Excellence as advertised on
th
the Seek website on 28 June 2013. I will be graduating in November 2013 with a Bachelor of Engineering
(Mechanical Engineering) from Swinburne University having achieved a Distinction average to date.
Earlier this year, at the Swinburne Employment Fair, I was greatly impressed with the information provided to me
by Mr. Paul White from your company. I would like to offer my technical skills and knowledge to a successful
provider of engineering-based solutions like Engineering Excellence.
My professional experience in engineering has been developed at AEP Corporation in the area of power plant
water treatment system design. During this time, I gained experience in preparing project schedules, process
planning, developing equipment lists and gained exposure to project costing. One of my initiatives was to design a
more practical version of the corporations project schedule which greatly improved communication among the
project engineers. In addition to my industry experience, I have been working part-time in customer service based
roles, meeting the needs of a range of people from different backgrounds.
These roles, together with my position as president of the Swinburne Snow Sports Club and Assistant Manager of
the Student Welfare Committee, have enabled me to enhance my communication skills and further develop my
leadership qualities.
I have enclosed my resume for your consideration and would appreciate the opportunity to discuss this further. I
can be contacted on 0491 545 686.
Yours sincerely,

[Add signature]

John Sample

Cover Letters
Careers and Employment, Swinburne University of Technology, 2013

Page 6

TAFE Example

Joanne Underwood
3/82 Whitehound Road
Aspen Vic 3999
Ph: 9214 9876
Email: [email protected]
1 August, 2013
Mr Travis Horachio
Senior Human Resources Consultant
Honchos Early Learning Centre
71-75 Panda Parade
Upper Plenty Vic 3991
Dear Mr Horachio,

Child Care Assistant Ref: 30129

Honchos Early Learning Centre
Warrandyte Area
Honchos Early Learning Centre is a quality, accredited
40 place centre. Duties will involve all aspect of
childrens care.
Applicants should have a commitment to child care and
enjoy working with children of all abilities. All
applicants must have a minimum of a Certificate 3 in
Childrens Services, and a professional, enthusiastic
and friendly manner. Experience in working with
children from 0-4 years is an advantage.
Please send your application to Mr Travis Horachio,
Senior Human Resources Consultant, Honcho
Industries, 71-75 Panda Pde, Upper Plenty, 3991 or via
email to [email protected]
Further information can be obtained by telephoning
9987 6543
Applications close 30 August 2013

RE: Application for Child Care Assistant position (Ref: 30129)

I am applying for the Child Care Assistant position (Ref: 30129), with Honchos Early Learning Centre, as
advertised in The Age, on 1 August 2013. I am a qualified Child Care practitioner, strongly committed to seeking
the best from children of all ages.
I have recently completed an Advanced Diploma of Children's Services with Swinburne University of Technology,
TAFE Division. Throughout the course I have achieved excellent results in all subjects undertaken and graduated
with a distinction average. The course covered office procedures, preparing reports, customer service standards,
and workplace occupational health and safety issues.
While studying, I worked as a nanny for a family of three children aged between 6 months and 5 years. My duties
included before and after crche and school care, preparing nutritious meals, feeding, bathing, planning fun and
educational activities, overseeing aspects of discipline as well as providing encouragement while being a positive
role model.
I believe my experience, together with my flexible and patient nature, would ensure my success with Honchos
Early Learning Centre and the children entrusted to my care. In addition to your requirements, I hold a current
Certificate II in First Aid, a Bronze Medallion in Swimming and a Victorian Drivers Licence.
Please find enclosed my resume. I look forward to discussing the position and my application further. I am best
contacted on 9214 9876.
Yours sincerely,
Joanne Underwood

Cover Letters
Careers and Employment, Swinburne University of Technology, 2013

Page 7

TAFE Example

Amanda Smith
22 Henderson Road
Epping Vic 3071
Ph: 9878 4456 Mob: 0432 907 123
Email: [email protected]

18 July 2013

Mr Robert Brown
General Manager
Sparks Ltd
Thomastown Vic 3074

Dear Mr Brown,
Application for Administrative Assistant position

Please accept my application for the position of Administrative Assistant with Sparks Ltd that you are
currently advertising on SwinEmploy. I will be completing my Diploma of Business at Swinburne
University of Technology (TAFE) next month, having achieved excellent marks to date. I am seeking a
position where I can consolidate the knowledge and skills I have obtained through my course in a
practical, work place environment.
This course has provided me with the knowledge and skills to efficiently work in an office administration
role and the assignments have strengthened my clerical and keyboard skills. I am a confident internet
user and familiar with the full MS Office suite. This can be supported by my referees who will also be
able to confirm my enthusiasm and ability to take initiative, when required.
For the past year, I have balanced full-time study with part-time employment with the Hawthorn branch of
Jellis Craig, Real Estate. My duties include reception, managing the switchboard, and general office
administration. As Jellis Craig is a market leader in the area, I have been expected to maintain a high
level of professional standards and confidentiality. At times, I am in charge of the office so I am very
capable of dealing with high volume customer service and a wide range of client enquiries and
requirements.
Enclosed is my resume for your consideration. I look forward to discussing the position and my
application further and can be contacted on 0432 907 123.
Yours sincerely,

Amanda Smith

Cover Letters
Careers and Employment, Swinburne University of Technology, 2013

Page 8

Recruitment Agency Example

Graduate Web Developer

Fantastic Team Environment
Hawthorn Location

Robert Thomson
61 Church Street
Fairfield Vic 3256
0401 002 803
[email protected]

Are you about to graduate or recent graduate from an IT

or Computer Science degree? Are you looking to
establish yourself with a great team where you can learn
from the best? If so, this is the role for you!
My client, located in Hawthorn, is currently looking for a
Graduate Web Developer to join their development team.
The successful candidate will have the opportunity to
learn and be mentored to be a talented developer.

8 July 2013

Ms Grace Collins
Recruit IT
123 Flinders Street
Melbourne VIC 3000
[email protected]

To be successful in this role, you will have the following

skills and experience:
* Bachelor Degree in IT or Computer Science.
* Knowledge of the .Net framework
* Understanding of SQL Server
* Exposure to web development
* This role requires OUTSTANDING communication skills.
If you are ready to embark on the beginning of your
career as a .Net Developer, then do not hesitate... submit
your resume to Grace Collins, Recruit IT
[email protected]

Dear Ms Collins,
I wish to apply for the position of Graduate Web Developer advertised on the Unigrad website on 4 July 2013. This
is an opportunity that I have been specifically seeking and believe that my background and your clients
requirements are a good match. In November of this year I will be graduating with a Bachelor of Computing,
majoring in Information Systems, from Swinburne University of Technology.
I offer your client the following skills and attributes:

A comprehensive knowledge of the .Net framework and web development as shown by the distinction
average achieved in subjects such as Computer Programming, Internet Systems Development, Multimedia
Software Development and Software Development.
Excellent understanding of SQL Servers developed during my studies and through practical experience
gained in casual employment as a Database Administrator at IT Connections.
A high level of communication skills gained through several customer service roles within the retail and
hospitality industries.

My aim is to extend and improve my knowledge of Information Technology and to be able to contribute my own
skills, ideas and enthusiasm within a team environment.
I have attached my resume for your consideration and I look forward to meeting with you to discuss my application
for this position or any other similar vacancies. I am best contacted on 0401 002 803.
Yours sincerely,

Robert Thomson

Cover Letters
Careers and Employment, Swinburne University of Technology, 2013

Page 9

Work Experience Example Higher Ed.

Sam Seeker
1 Jobsville Parade
Jobsville Vic 3124
Phone: 0418 652 199
Email: [email protected]

12 June 2013

Ms Regina Harris
Graduate Recruitment Manager
Western Health
PO Box 867
Greensdale Vic 3167

Dear Ms Harris
I am currently completing my second year of a three year degree in Social Science at Swinburne
University and would like to gain some practical experience within the mental health field. Western
Health is of particular interest to me because of the holistic nature of the programs applied to Acute
Health, Aged Care and Community Health. I am an avid supporter of this approach and would
appreciate an opportunity to join your team as a volunteer.
Together with knowledge gained from my studies in social science, I can also offer your company a high
level of communication and interpersonal skills developed though my part-time position as a customer
service representative at the legal firm McGraw & McGraw. In this position I have had the opportunity to
communicate with a diverse range of people (both in person and by telephone) resolving conflicts and
negotiating successful outcomes for all parties concerned.
Of further interest to you may be the following qualities:

Excellent writing and research skills developed through numerous laboratory reports for which
high distinctions have been consistently achieved
Experience in a leadership role as a captain of my netball team including the winning of two
premierships
A strong work ethic which each of my referees are willing to confirm

My commitment to community support is best illustrated by my three year involvement as a volunteer in

the Red Cross Shield Appeal. This is an experience that I found to be highly rewarding.
Please find my resume attached for your consideration.
Yours sincerely

Sam Seeker
Cover Letters
Careers and Employment, Swinburne University of Technology, 2013

Page 10

Work Experience Example - TAFE

Sally Seeker
1 Jobsville Parade
Jobsville Vic 3124
Phone: 0418 652 199
Email: [email protected]
12 June 2013
Ms Regina Harris
Graduate Recruitment Manager
Southern Services
PO Box 680
Oldtown Vic 3167

Dear Ms Harris,
RE: Request for voluntary student placement at Southern Services (200 hour placement)
I am currently completing my first year of a two year Diploma of Community Welfare Work at Swinburne University
of Technology (TAFE). As part of the course, we are required to undertake a 200 hour student placement with a
community organisation where we can apply the knowledge that we have learnt during our studies in a practical
work environment.
Southern Services is of particular interest to me because of the holistic nature of the programs applied to
Community Health, Aged Care and Acute Health. I am an avid supporter of this approach and would appreciate an
opportunity to join your team as a volunteer. Units I am currently studying that may match with the requirements of
a student placement with your organisation include Professional Practice, Communication Techniques, Community
Development Strategies and Work with Clients Intensively.
Together with my studies in Community Services, I can also offer your organisation a high level of communication
and interpersonal skills developed though my part-time position as a customer service representative at the legal
firm McGraw & McGraw. In this position I have had the opportunity to communicate with a diverse range of people
(both in person and by telephone) resolving conflicts and negotiating successful outcomes for all parties
concerned.
In addition, I can offer the following skills and attributes:

Excellent writing and research skills developed through numerous assignments and reports.

Experience in a leadership role as a captain of my local Youth Group netball team including the winning of
two premierships.

A strong work ethic which each of my referees are willing to confirm.

My commitment to community support is also illustrated by my three year involvement as a Volunteer Co-ordinator
in the Red Cross Shield Appeal and my two year participation as Activities Leader with my local Youth Group. I
have found these experiences to be highly rewarding and they have motivated me to undertake my professional
training in the community services sector.
Please find my resume attached for your consideration. I look forward to the opportunity to meet with you to
discuss possible Student Placement opportunities at Southern Services. I am very flexible and my dates for
placement are negotiable.
Please contact the Placement Coordinator Mary Smith on 9214 4444 or
[email protected] for any further enquiries you may have regarding the placement.

Yours sincerely,

Sally Seeker

Cover Letters
Careers and Employment, Swinburne University of Technology, 2013

Page 11

Industry Based Learning Example

Australian Broadcasting Corporation

Kim Mitzy
224 High St
Prahran VIC 3144
(03) 9214 8000
0444 123 123
[email protected]

10 July 2013

Ms Chloe Smythe
Recruitment Manager
Australian Broadcasting Corporation
GPO Box 9994
Sydney NSW 2001
[email protected]

The ABC has two Industry Placement / Industry

Based Learning positions for 2014. The applicants
will work with our state of the art facilities and assist
with web development and web authoring of our
electronic publications, mainly in the creation of 3D
animations. The positions are in the division of New
Media & Digital Services (Ref no 7897-IP).
We seek to recruit skilled, energetic, achievement
oriented candidates. The ABC needs applicants
who are committed to high quality performance and
can accept a high level of responsibility.
To be eligible you must be enrolled in an IC&T
degree (or equivalent), have successfully completed
at least two years of your degree, be available for
one year full time work, commencing in January
2014.
Before applying visit our website to understand the
scope of the positions at the ABC:
www.abc.net.au/jobs.
To apply, email your resume and cover letter to Ms
Chloe Smythe, Recruitment Manager at
[email protected]

Dear Ms Smythe,
I am writing to apply for an Industry Based Learning position with the Australian Broadcasting Corporation
commencing second semester 2013, specifically the position in the New Media and Digital Services division (Ref
7897-IP). I am enthusiastic about working for the ABC as it is involved in competitive edge developments and uses
advanced technology to support its programs. Currently, I am a second year Bachelor of Design (Multimedia
Design) student and enjoy every aspect of the course. My interest, enthusiasm and competency are reflected in
my consistently good results.
The course at Swinburne University has given me a sound grounding in many aspects of computing. Most relevant
to my potential work at the ABC are the subjects Design for Multimedia, 3D Animation and Special Effects. In
addition, I have designed and created websites for Imagine Reality and Channel 31, using web authoring tools
such as Dreamweaver, Flash and Fireworks. I have also created storyboards to set out the content and to
determine the most appropriate places to use 3D modelling, digital video, and audio media throughout the sites.
My project work involving web development with Blue Chip Computers best illustrates both my capacity to take on
an advanced level of responsibility and my high standard of work. In addition to the attributes requested, my
strengths include the ability to mix with and relate well to others, demonstrated by my role as President of the
Swinburne Student Association.
In support of my application I have included my resume and academic transcript. I look forward to further
discussing my application further with you in an interview and can be contacted on 0444 123 123.

Yours sincerely,

Kim Mitzy

Cover Letters
Careers and Employment, Swinburne University of Technology, 2013

Page 12

Cold Call Example

Sally Martin
17 Berget Road
Doncaster Vic 3109
Ph: 9857 4031
Email: [email protected]
16 May 2013
Mr Reg Patterson
HR Manager
Heritage Golf Club
18 Boon Road
Chelsworth VIC 3019
Dear Mr Patterson
I am writing to enquire about work opportunities with Heritage Golf Club. Rachael Abbott, my friend and a current
employee at Heritage, suggested you might be interested in reviewing my resume. I am actively seeking a position
where I can apply my theoretical knowledge and previous work experience to a well-regarded organisation such as
Heritage Golf Club.
I have recently graduated from Swinburne University of Technology (TAFE) with an Advanced Diploma of Hospitality
Management. The course included a series of work placements as part of the strong focus on experiential learning.
The practical experience together with the theory has strengthened my skills and knowledge of food and beverage
service (front of house), basic cookery operations (back of house) and business management. I am fully committed
to working in this field and very keen to utilise my skills and further extend my experience.
Over the last three years, I have worked in a number of restaurants and function venues, at times taking a
supervisory role. I have well developed customer service skills and really enjoy helping people. During my time at
Early Street Cafe, I received several customer service awards and was often asked to assist important patrons. On
several occasions at Wonganui Gardens Restaurant, I was asked to step into the role of supervisor, including one
period that lasted three weeks. In supporting and organising other staff members, I have developed a range of skills
including rostering, inventory management and a familiarity with occupational health and safety measures.
I would be very interested to meet with you to discuss any positions that may be available with Heritage Golf Club.
Although I realise there may be nothing available at present, I will follow this letter with a phone call in order to
discuss potential future opportunities with Heritage Golf Club. I have enclosed my resume for your consideration. I
can be contacted on 9857 4031 should you have any queries.
Yours sincerely,

Sally Martin

Cover Letters
Careers and Employment, Swinburne University of Technology, 2013

Page 13