Notes on using the QFD (Quality Function Deployment or House of Quality) template:
All turquoise cells are to be entered by the user. Other values are automatically calculated, and do not need to be
Cells with red marks in the upper right corner have comments, let the mouse hover over these cells to read the com
This spreadsheet is locked/protected in order to keep the cells with equations from being changed. If a cell need to
selecting the workbook you wish to unlock, click on "Tools", highlight "Protection", and select "Unprotect Sheet". Th
Begin with the Customer and Design Requirement worksheet.
1. Input a name for your House of Quality
2. Input each customer requirement, an importance rating for that requirement, an evaluation of how well your cu
competition meets that requirement.This information should be gathered from the customer and is often referre
(VOC).
3. Input the technical requirements of the process/product. These are measureable technical requirements relate
along with an evaluation of the current process/product and the competition.
Next, go to the HOQ 1A worksheet.
4. Input the strength of the relationship between each customer requirement and each technical requirement (1=w
5. Input the direction of the relationship among technical requirements in the roof of the HOQ.
Finally, go to the HOQ 1B worksheet.
6. Input the desired target specification values.
The final House of Quality can be found on the HOQ 1Final worksheet.
Often this first House of Quality is followed by other matrices. For products, the product target values are translated
target values are translated into functional requirements, design requirements and key process variables. We have
e:
d, and do not need to be altered.
hese cells to read the comments to further explain the contents of a cell.
changed. If a cell need to be altered, the spreadsheet first needs to be unlocked/unprotected. Do this by
ect "Unprotect Sheet". The sheet will then be unlocked so alterations can be made.
ation of how well your current process/product meets that requirement, and an evaluation of how well the
tomer and is often referred to as the Voice of the Customer
hnical requirements related to the customer requirements. Units for each requirement should be input
echnical requirement (1=weak, 3=medium, 5=strong) in the center of the HOQ.
HOQ.
rget values are translated into parts targets, process targets and production settings. For processes, the process
ocess variables. We have included the process type in this workbook.
Customer
Requirement #
1
2
3
4
5
6
7
Technical
Requirement #
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Customer
Requirement #
Customer Requirements
Customer requirement
Customer requirement
Customer requirement
Customer requirement
Customer requirement
Customer requirement
Customer requirement
Technical Requirements
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Relative Importance (1-5)
5
5
5
5
5
5
Our Product/Service Competitor A Competitor B
5
1
1
4
1
1
3
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Measurement Unit
Our Product/Service Competitor A Competitor B
5
3
2
5
3
2
5
3
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurem
ent Unit
Measurement Units
Measurem
ent Unit
Customer Requirements
Customer requirement
5
Customer requirement
5
Customer requirement
5
Customer requirement
5
Customer requirement
Importance Weighting
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Our Value
5
5
5
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Competitor A
3
3
3
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Competitor B
2
2
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Competing
Service/Product B
Customer requirement
Competing
Service/Product A
5
Our Service/Product
Customer requirement
Technical requirement
+
-
Technical requirement
Design Requirements
Relative Importance or Weight
House of Quality for ________
Positive or Reinforcing Relationship
Negative or Tradeoff Relationship
5
1
1
4
1
1
3
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Target Specification Values
6
Our Value
Competitor A
Competitor B
Target Specification Values
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Relative Importance Weighting
###
###
###
###
###
###
###
###
###
###
###
###
###
###
###
###
###
Measurement Units
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Customer Requirements
Customer requirement
5
Customer requirement
5
Customer requirement
5
Customer requirement
5
Importance Weighting
5
5
5
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Our Value
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
0
0
0
Customer requirement
Competing
Service/Product B
Customer requirement
0
0
Technical requirement
0
0
0
0
0
+ Positive or Reinforcing R
0
0
0
0
0
0
- Negative or Tradeoff Rela 0 0 0 0 0 0 0
Competing
Service/Product A
0
0
Technical requirement
Technical requirement
0
0
0
Our Service/Product
Customer requirement
Technical requirement
Design Requirements
Relative Importance or Weight
House of Quality for ________
5
1
1
4
1
1
3
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Competitor A
Competitor B
Target Specification Values
6
Our Value
Competitor A
Competitor B
Target Specification Values
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Relative Importance Weighting
###
###
###
###
###
###
###
###
###
###
###
###
###
###
###
###
###
Measurement Units
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Measurement
Unit
Customer Requirements
Customer requirement
5
Customer requirement
5
Customer requirement
5
Customer requirement
5
Importance Weighting
5
5
5
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Our Value
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
0
0
0
Customer requirement
Competing
Service/Product B
Customer requirement
0
0
Technical requirement
0
0
0
0
0
+ Positive or Reinforcing R
0
0
0
0
0
0
- Negative or Tradeoff Rela 0 0 0 0 0 0 0
Competing
Service/Product A
0
0
Technical requirement
Technical requirement
0
0
0
Our Service/Product
Customer requirement
Technical requirement
Technical Requirements
Relative Importance or Weight
House of Quality for ________
5
1
1
4
1
1
3
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Competitor A
Competitor B
Target Specification Values
6
Our Value
Competitor A
Competitor B
Target Specification Values
Matrix 2
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Technical requirement
Total
Relative Weight (Priority)
Functional Requirement
Functional Requirement
Functional Requirement
Functional Requirement
Functional Requirement
Functional Requirement
Technical Requirements
Relative Weight
Functional Requirements
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
Total
Functional Requirement
Functional Requirement
Functional Requirement
Functional Requirement
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
Matrix 3
Functional Requirement
Functional Requirement
Functional Requirement
Functional Requirement
Functional Requirement
Functional Requirement
Functional Requirement
Functional Requirement
Functional Requirement
Functional Requirement
Total
Relative Weight (Priority)
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Functional
Requirements
Relative Weight
Design Requirements
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
Total
Design Requirement
Design Requirement
Design Requirement
Design Requirement
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
Matrix 4
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Total
Relative Weight (Priority)
Key Process Variable
Key Process Variable
Key Process Variable
Key Process Variable
Key Process Variable
Key Process Variable
Design Requirements
Relative Weight
Key Process Variables
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
Total
Key Process Variable
Key Process Variable
Key Process Variable
Key Process Variable
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
