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IT Operations Manager Resume

This document contains an IT operations manager's resume. The candidate has over 18 years of experience in information technology with expertise in IT operations management, infrastructure management, project management, problem resolution, strategic planning, and budget planning. They are seeking a senior IT operations manager position and have the required education and technical skills for the role, including experience managing Linux, databases, configuration management, and networks in production environments while ensuring compliance.

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Clodoaldo Moraes Lara
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362 views6 pages

IT Operations Manager Resume

This document contains an IT operations manager's resume. The candidate has over 18 years of experience in information technology with expertise in IT operations management, infrastructure management, project management, problem resolution, strategic planning, and budget planning. They are seeking a senior IT operations manager position and have the required education and technical skills for the role, including experience managing Linux, databases, configuration management, and networks in production environments while ensuring compliance.

Uploaded by

Clodoaldo Moraes Lara
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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IT Operations Manager Resume

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Contact Candidate

Name:
Elisa
Location:
US-California-Sacramento
Experience:
Willing to Relocate:
Willing to Travel:
Most Recent Job Title:
IT Operations Manager
Personal Website:
Objective:
Expand and contribute my experiences and knowledge, seeking more ambitious opportunities and
challenges, working with, managing and guiding the company, employees and customers into new
strategic goals and expectations.
Resume Text:

SUMMARY
A business, achievement and customer oriented information technology
manager with over 15 years diversified and practical experience in the IT
industry. Major strengths include leadership, staff development, business
development, customer service, crisis management and managing projects.
Also skilled in production support of systems, process improvement,
training/coaching, decision making and budget planning. Interested in
bringing management and leadership expertise and breadth of information
technology management experience to a growth-phase environment.

PROFESSIONAL EXPERIENCE
Intel Corporation, Folsom, CA
IT Operations Manager, Contact Center Solutions 2000 - 2006
Manage a globally dispersed team of 11 Application Developer providing
Technical and Professional Services to Intels Contact Centers worldwide.
Drove operational support for sixty customer groups worldwide bringing in
revenue of total of $2,704,557 annually.
Implemented and deploying new software capabilities to customers bring in
project revenue of $500,000 annually.

Drove and delivered critical application solutions within Service Level


Agreement focusing on enhancements, maintenance, and business continuity,
providing 24x7 on call emergency support.
Managed partnership and relations with our customers globally, third level
application teams and vendors.
Transformed teams into high energy performing teams, drove recruitment
and assumed a leadership role in providing guidance, training, mentoring to
members of the department staff.
Consulted by senior management and made recommendations on key
business issues.
Intel Corporation, Singapore
IT Asia Region Customer Services Manager 1999 - 2000
Managed IT Customer Services Function and Technical Assistance Center for
the Asia Region. This includes over 60 employees and contract employees
located in multiple sites throughout Asia.
Drove functional and operational goals, staffing, training, and developing
employees, forecasting, budgeting and expense control, operational
management for a multisite organization supporting Intels factories, Sales
and Marketing Groups and Ecommerce external customers in Asia.
Ensure function and operation of the department meets customer
requirements for functionality, cost and timeliness, headcount, and quality
guidelines on schedule and without interruption.
Maintain management interface with vendor, partner and customers.
Manage PC and laptop supply through the region.
IT Asia Pacific Technical Assistance Center Manager 1996- 1998
Managed team of 9 help desk, Asset Management and Service engineering
staff in Singapore and in Beijing, PRC.
Start up and established a Technical Assistance Call Center supporting the
Intel Sales and Marketing and Ecommerce external customers in the AsiaPacific region.
Manage the daily operations of the call center which includes problem
analysis and resolutions, dispatching field engineers and supervising call
consultants.
Ensures that we not only maintain but exceed service levels agreements and
implements necessary processes and procedures to improve efficiency and to
support new services and products.
Create partnerships with the Site Operations and other service groups.

Andersen Worldwide Organization, Singapore


Help Desk Analyst 1Number Hidden
Responsible for development, deployment, maintenance and support of
Firmwide computer systems for both Arthur Andersen and Andersen
Consulting business units in Asia Pacific.
The systems/software support includes: IBM ES/9000-942 mainframe,
Teredata, Notes, Xcom 6.2, Techsmith gateway, RemoteAccess, Firmwide
Financial systems of the 90, PAcket 3270, Workstation Data Entry, Firewall
Information security, SQL server/query, Novell Netware 3.12 on WAN,
Internet, X.25 and TCP/IP connectivity.
Air Force : Systems Manager and Project Officer : Rank of Captain 1Number
Hidden
Manage team of 5 technicians supporting the Local Area Network and
administers department file serves.
Partner with Military Police to educate Air Force personnel and helped
protect softcopy document security (confidential and above classification) and
virus from spreading.
Planned and allocate software training courses for Air Force personnel,
manage the WAN project which aims to computerize the Air Force systems,
including analyze user requirement, design, plan, and obtain management
approval, budgeting, project implementation and acceptance of the system.
Air Defence Controller Instructor at the System Command Training School
1Number Hidden
Air Defence Controller 1Number Hidden
Provide command and control of fighter planes for defense over radio phone.
EDUCATION AND TRAINING
Southern Illinois University at Carbondale, Illinois
BA in Computer Science. Deans list Honors
Company sponsored courses including:
PROGRESSIVE DISCIPLINE
STAKEHOLDER MANAGEMENT
MANAGING CONSULTING

FRONT LINE MANAGER TECHNICAL LEADERSHIP


CHANGEABLE ORGANIZATION
MANAGING THROUGH PEOPLE
MASTERING MANAGERIAL SKILL
TEAM DEVELOPMENT
TRANSITION MANAGEMENT
NEW WORK HABITS FOR RADICALLY
NEGOTIATING TO YES
PROGRAM LIFE CYCLE
MAI: MANAGING THE PERFORMER
MAI: MANAGING WORK ENVIRONMENT
MAI: DISCIPLINE AND DISCHARGE
HARASSMENT PREVENTION AND AVOIDANCE
EFFECTIVE PERFORMANCE MANAGEMENT
EMPLOYEE RELATIONS & LABOR LAW
COACHING SKILLS WORKSHOP
FOUNDATION CERTIFICATION IN IT-SERVICE MANAGEMENT FROM
CSME, ITIL
MICRO INEQUITIES
INTRO TO VALUING DIFFERENCES DIVERSITY
UNDERSTANDING LEAVE OF ABSENCE/ADA
ENABLING WORK / LIFE EFFECTIVE
BEHAVIORAL INTERVIEWING
CODE OF CONDUCT
DATA DRIVEN IMPROVEMENT

K is a dynamic company on a mission to provide the most compelling, comprehensive, and effective K12 education available. Our employees are a critical part of an organization that is providing powerful, new
options for the way children can be educated. They have a passion for education and a drive to make a
difference.
We pride ourselves on maintaining the highest level of integrity. We have the same high expectations for
our employees as we do for the students who are in our programs. These are just a few of the values that
make K a great place to work.
The Senior IT Operations Manager position is designed to develop and oversee a technical framework
regarding support of the Enterprise and Learning Technology platforms. This position will require the
following responsibilities:
Demonstrating technical and managerial knowledge in incident handling, change management,
availability and performance monitoring
Maintenance of operating plans and schedules as needed to support platform/application
implementations and business needs
Capacity planning and continual assessments for process improvements
Organizing and controlling activities of the team, assigning staff to various support initiatives while

meeting tight deadlines and commitments


Formalizing maintenance windows and communication of planned and unplanned service disruptions
with internal teams and third party vendors
Performing root cause analysis, problem management and escalating issues as needed to other
technical teams as deemed necessary
Establishing and managing Service Level Agreements with both internal and external entities
Managing 24X7 on-call support activities to ensure timely resolution of incidents maximizing system
availability while minimizing impacts to the business
Leading efforts to ensure correct logging and monitoring is established with internal processes and
external partners
Adhering to SOX compliancy standards, supporting audit requests while seeking opportunities to
standardize, centralize and automate manual tasks
Fostering a working relationship with stakeholders to address system/platform anomalies, identify risks
and implement proper controls
Requirements

Requirements:
Position requires a high degree of adaptability in addressing Linux,
Database, Configuration Management and Network issues in a production
environment while adhering to compliance standards
Possess very good communication skills both written and verbal
Excellent time management and organizational skills
Excellent teamwork and leadership skills
Demonstrated self-motivation and negotiation skills
Ability to pass required background check
BS Degree in Information Technology or Computer Related Studies
5 to 7 years of experience OR equivalent combination of education or
experience
EOE and Drug-Free Workplace

Over 18 years experience in the field of Information Technology, with vast exposure
to IT operation space and Infrastructure Management space, developed strengths
skills covering leadership, staff development, customer service, crisis management,
managing projects and Datacenter. Also skilled in production support of systems,
process improvement, training/coaching, decision making and budget planning..
Knowledge in the most several points of performance involved with IT, as Networks,
Projects, Security, Database, Telephony / Telecommunications, Servers, Hardwares
Specialties: Project Management;
IT Operations Management;
Problem Identification & Resolution,
Strategic Planning,
Administration of the technical services,
Achieve Budget Planning,
Datacenter and infrastructure management,
IT control SOX compliance,
KPIs and performance management

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CSN - Companhia Siderrgica Nacional
May 2001 Present (12 years)

The responsible analyst for IT operations the CSN southern region (Parana, Santa
Catarina and Porto Alegre).

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