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    DBTL User Manual

    Uploaded by

    VenkatesanSelvarajan
    This document provides instructions for bank branch users to enroll customers for direct transfer of LPG subsidy payments to their bank accounts. It details two processes for customers to link their LPG connections to bank accounts, including by providing account details to an LPG distributor or by visiting a bank branch. At the branch, users can add new customer registrations or view existing customer statuses using the DBT LPG registration option in IOBONLINE. The process involves collecting identification documents from customers, validating account details, submitting registrations, and providing status updates.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    DBTL User Manual

    Uploaded by

    VenkatesanSelvarajan
    107 views9 pages
    This document provides instructions for bank branch users to enroll customers for direct transfer of LPG subsidy payments to their bank accounts. It details two processes for customers to link their LPG connections to bank accounts, including by providing account details to an LPG distributor or by visiting a bank branch. At the branch, users can add new customer registrations or view existing customer statuses using the DBT LPG registration option in IOBONLINE. The process involves collecting identification documents from customers, validating account details, submitting registrations, and providing status updates.

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    useful to load lpg gas

    Original Title

    DBTL user manual

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    This document provides instructions for bank branch users to enroll customers for direct transfer of LPG subsidy payments to their bank accounts. It details two processes for customers to link their LPG connections to bank accounts, including by providing account details to an LPG distributor or by visiting a bank branch. At the branch, users can add new customer registrations or view existing customer statuses using the DBT LPG registration option in IOBONLINE. The process involves collecting identification documents from customers, validating account details, submitting registrations, and providing status updates.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    107 views9 pages

    DBTL User Manual

    Uploaded by

    VenkatesanSelvarajan
    This document provides instructions for bank branch users to enroll customers for direct transfer of LPG subsidy payments to their bank accounts. It details two processes for customers to link their LPG connections to bank accounts, including by providing account details to an LPG distributor or by visiting a bank branch. At the branch, users can add new customer registrations or view existing customer statuses using the DBT LPG registration option in IOBONLINE. The process involves collecting identification documents from customers, validating account details, submitting registrations, and providing status updates.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 9

    MANUAL FOR Branch USERS

    PROJECT : Customer Registration for Direct Benefit


    Transfer of LPG Subsidy (DBTL).
    SNo
    1

    Date
    13/11/201
    4

    Created By
    Vivek Ranjan

    Remarks
    Full
    Document

    Approved
    R. Mukundhan

    Version
    1.0

    Confidential
    13/11/2014
    Page 1 of 9
    Information Technology Department: Central Office: Chennai 600 002

    Customer Registration for Direct Benefit Transfer of LPG


    Subsidy (DBTL).
    This document details the procedure to be followed by Branch to enroll and check
    the status of the customers for Direct Transfer of LPG Subsidy.
    As part of the Modified DBTL project, LPG consumers who do not have an Aadhaar
    Number, are required to register their Bank account number against their LPG
    connection so that the subsidy disbursal can happen based on the Account number.
    However, the existing process viz. Aadhaar based subsidy payment will also
    continue.
    The LPG consumer has two ways of linking his / her LPG connection to the Bank
    Account. Under Process-I, the consumer will produce the bank Passbook / statement
    of account copy to the LPG distributor through whom he / she is getting the Gas
    cylinders and seed the account with them. This data will be received by the banks
    also for validation, which will be taken care by Central Office.
    Under Process-II, the LPG consumer may approach the bank where he / she is
    maintaining the account for linking purpose. In such a case, the following process is
    to be used by the branch users.
    The customer will bring the Form-3 (copies available with the LPG dealer) filled-up
    along with a copy of the Blue book / cash receipt / Certificate from LPG Distributor /
    OMC) containing a 17 Digit LPG-ID. Check whether the form is complete in all
    respects and duly signed by the customer. Verify the signature of the customer in
    CBS. Then proceed as given below. If the customer is not in possession of the 17
    Digit number, request him / her to obtain the same from the LPG Dealer and then
    submit the form.
    The option is available in IOBONLINE under Branch PRODUCTS DBTLLPG REGISTER. Branch user has to login using his / her CBS login-id to
    access this program.
    On clicking this option from Branch Products the below screen is displayed to the
    user.

    Confidential
    13/11/2014
    Page 2 of 9
    Information Technology Department: Central Office: Chennai 600 002

    View :- This option is to be used to verify the status of success / failure of a


    registration done already for the customer. Normally within 3 or 4 days, the status
    will be known based on response from the LPG company and the customer may be
    advised accordingly. The view can used either with the LPG Consumer-id (17 digit)
    or with the Bank-Reference_no generated by the system at the time Registration.

    Add : This option is for registering the request of the customer to link his / her
    account.
    Addition of New Customer:
    1. User needs to click on the Add Button for Addition of new customers.

    Confidential
    13/11/2014
    Page 3 of 9
    Information Technology Department: Central Office: Chennai 600 002

    2. Enter all the Details of the customer and press Get account details.

    The 17 digit LPG ID need to be entered twice CORRECTLY to complete the


    process. If any mistake is committed, the system will prompt for re-entry.
    The LPG Company Name is to be chosen correctly BPCL/HPCL/IOCL as per the
    consumers document produced to the bank. On entering the 15 digit CBS
    Account number, the following screen will appear, provided the account is valid
    account. In case of Dormant accounts, the customer may be advised to do a
    transaction and the account activated before seeding the account to LPG. In
    nutshell, the account should be an active account at the time of registration.
    3. All the Customers attached to the account will be displayed on the screen.

    Confidential
    13/11/2014
    Page 4 of 9
    Information Technology Department: Central Office: Chennai 600 002

    4. User should select the customer ID equivalence to the name as present in the
    LPG Receipt/passbook and click on Submit. This will include expansion of
    initials also.

    5. User can click on submit if the customer name matches or click on reset
    button to enter the data again.

    6. On submit, the system will do validations and any mistake / error will be
    displayed for rectification. Once the valid data is accepted by the system,
    the Details will be added successfully and bank ref number will be generated
    which should be used for future correspondence.

    Confidential
    13/11/2014
    Page 5 of 9
    Information Technology Department: Central Office: Chennai 600 002

    The registration number may be CLEARLY WRITTEN in the ACKNWOELDGE SLIP


    provided at the bottom of the application or a print out may be taken and
    handed over to the customer as acknowledgement. In case the customer has
    Aadhaar number registered in our System, it will be displayed in the above
    screen. Branch user may get it confirmed from the customer.
    7. User can take Print Out by clicking on Print Form and give to the user as a proof.

    Confidential
    13/11/2014
    Page 6 of 9
    Information Technology Department: Central Office: Chennai 600 002

    8. Sample Printout:

    To view the Details of Already Enrolled Customer:


    User needs to click on the View Button for checking the details of already enrolled
    customers.

    Confidential
    13/11/2014
    Page 7 of 9
    Information Technology Department: Central Office: Chennai 600 002

    1. User can search the Customer details using the ref number given by bank or by
    using the customer LPG ID.

    2. User need to select the search criteria and give the Ref Number/LPG ID and click
    on get customer details.

    Confidential
    13/11/2014
    Page 8 of 9
    Information Technology Department: Central Office: Chennai 600 002

    3. All the details will be displayed and the user can take printout by clicking on print
    form button. In case the LPG company has processed the request, the status will be
    displayed accordingly and the customer may be advised suitably. In case of
    rejections, suitable corrective measures are to be taken and the data captured
    Afresh and sent to LPG company.

    Confidential
    13/11/2014
    Page 9 of 9
    Information Technology Department: Central Office: Chennai 600 002

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