Sap Questions1
Sap Questions1
Sap Questions1
Discuss the element of CRM and SCM that you have in counted in SAP?
Customer relationship management (CRM) is a system for managing a company's
interactions with current and future customers. It often involves using technology to
organize, automate, and synchronize sales, marketing, customer service, and
technical support. Products for the SAP Customer solution have the ability to pull
master data from SAP CRM applications. Master data in the form of products,
accounts, and contacts sync them directionally so that salespeople always have
access to the most accurate data wherever they are. Line of Business: Sales,
Marketing, Supply, and Chain.
Traditionally CRM includes Marketing, Sales, Customer Service and Analysis. The
Marketing category includes functionalities such as Contact Management and
Campaign Management. The Sales category includes Account Management,
Opportunity and Pipeline Management. This section has many connection points
with traditional Enterprise Resource Planning (ERP) systems. Furthermore the
Customer Service category links features such as service and complaints that are
related to interactions between the company and the customer. Consequently the
CRM functionality is highly cross-departmental ranging from Marketing to Account
Management with ERP connection and the Service department. Finally the Analysis
of the cross departmental features is a key aspect of CRM. The cross departmental
character is only one key aspect of CRM. In addition, new technologies that help you
reach out to the customer are constantly added. For example, the continuous quality
control will measure the performance of your company against the feedback
received from customers.
I have encountered it in creating customer master records where you are setting it up
in the sap system and entering all their relevant details such as putting in their
addresses and tax codes etc. You are able to edit their details if u need to. For the
customer you can also create condition records where you set up an agreement
between the customer such as discounts taxes and can set up specifies intervals
where it is applicable. In order to sell a master record a condition record must be
defined.
Supply Chain Management (SCM) is the management of the flow of goods and
services. It includes the movement and storage of raw materials, work-in-process
inventory, and finished goods from point of origin to point of consumption. Helps
companies anticipate change and make the adjustments to manage risks and
opportunities. In turn, inventory and working capital are significantly reduced, service
levels are optimized, and profitability and customer service are improved.
Vendors
I have seen this in creating a vendor master record.
The vendor master database contains information about the vendors that supply an
enterprise. This information is stored in individual vendor master records. A vendor
master record contains the vendors name and address, as well as data such as:
Terms of payment
External systems are a special form of virtual system. A real SAP System is used in their place to
perform actions on the transport directory. They are different from virtual systems in that they have
their own transport directory that you can freely choose.
elements of production planning that I have encountered would have been customer
would have customer information.
Production planning includes MRP run, create production planning and then
confirming the production order.
Is important data that is shared in sap that is spread across the system. Master
data is the starting point of the process for example in our case study we first
enter the material master data for our system; we also enter in details about our
customers and vendors. To be able to manage things more efficiently and
effectively. Consistently across the organisation. It is only stored in a location
where only certain employees have access to certain information.
SAP Master Data is of following two types:
This is the enterprise main source of material specific data. This data will include
information on the materials that a company can procure, or produce, or store or sell.
Since there are different departments in an enterprise and each department works on
some specific material. So they will enter different information regarding their material.
So each user department has its own view of material master record. So, the data
screens that are used to create material master can be divided into two categories:
Main Data: This will include basic data (base unit of measure, weight), purchasing data
(over tolerance and under tolerance), accounting data (standard price, moving price).
Additional Data: This will include additional information like short description about
material, currency etc.
Material master has the four characteristics which will be discussing one by one in below
context.
Material Types
Materials with some common attributes are grouped together and they are assigned to a
material type. This will differentiate materials and allow organization to manage different
materials in systematic manner in accordance to companys requirement. For example: Raw
Material, Finished Products are some of the material types. Material type can be created by
following the below steps.
Material Groups
Material group is a wider range of material type. Materials with some common attributes are
taken together and they are assigned to material group. For Example: Suppose we have some
materials which need packaging, so there material type can be electrical or food products but
we can group these material types and put them in packaged material group. Material Group
can be created by following below steps:
In our case studies, we have indepently created logistics master data mainly in the
area of production planning. We then used this data in our manufacturing process. In
our case study we will have one main material master which consists of 2
components. Then the engine is made up of 3 things which are the pistion block and
camshaft. You will create 5 material masters in total along with a bill of material and 2
routings.
Discuss the importance of the MRP setup in sap and the possible impinge on
the automated success?
The main objective of MRP is to guarantee material availability. MRP is required to
procure or produce the required quantities on time for internal purpose or for SALES.
SAP software provides visibility across the supply chain to monitor stock-outs and
automatically create procurement proposals for purchasing. Leveraging this
information enables material requirement planning (MRP) managers to guarantee
material availability for procured materials at the right time. By making proactive
decisions in response to changing demand, companies can optimize costs while
meeting customer demand and helping ensure high customer satisfaction.
It uses current and future sales figures. The system calculates the requirements
based on the warehouse stock, receipts, etc. If externally procured then procurement
proposals; if internal production then it leads to creation of planned orders, and also
dependent requirements are calculated. The best thing about this is that it leads to
minimization of inventory, which leads to reduction of costs involved
The main objective of MRP is to guarantee material availability. MRP is
required to procure or produce the required quantities on time for internal
purpose or for SALES.
The mrp that we look at are 1, 2, 3 of mrp. In mrp 1, we attach the mrp type which is
the standard type, to the mrp controller someones name should be attached to it who
has control over it, and make sure mrp lot size is set to ex which means we only
order when we have a sales order. Ie Just in time
In mrp 2, we state the production storage location and how long it takes to actually
make the product. We have some margin for error in the finished product but no
margin of error for raw materials.
In mrp 3,
is the replenishment lead time which is the amount of time to get the product from
raw material to finished product
There are specific setup process in sap that enable the system to automate all
information from a transaction process?
Would include master data, boms, and then the rom.
Then created customer and vendor data and purchasing information for each
component.
Then creared the mrp run to be automatic process within sap