ISAGO & IGOM & GDDB
Integrated solution for improved Ground Safety
IATA Ground Operations
manual
Joseph Suidan
Head of Ground Operations
What is IGOM?
Definition
IATA Ground Operations Manual:
The Single industry manual
Able to form the Core of airline and service provider Ground
Ops Manuals
Yet able to stand on its own as a default GOM when necessary
ULD Care ~ May 2013
What is IGOM?
Objectives
To standardize Airlines procedures
Best recommended practices and procedures which ISAGO can
audit
Providing Standardization and consistency as the Industry would like
to see a common standard of essential ground operations used
globally.
ULD Care ~ May 2013
What is IGOM?
Relation between IGOM & AHM
AHM: What to do
Policies, standards and safety guideline for Managers
IGOM: How to do it
Procedures, instruction, score card for the frontline
personnel
ISAGO?
ISAGO and IGOM are designed to work together
ULD Care ~ May 2013
ISAGO
IGOM
Airport Handling
Manual
CARGO
LOAD
MAIL
PAX
BAGGAGE GSE
CATERING
SLA /
SGHA
Standards and Procedures
Updates
IGOM Ed.1 issued April 2012
As an attachment to AHM Ed 32
IGOM Ed.2, effective Apr-2013
Publication date: Apr-2013 (attachment to AHM Ed 33)
IGOM Ed.3, effective Jan-2014
Publication date: Oct-2013 (together with AHM Ed 34)
ULD Care ~ May 2013
Task Forces Inside
IGOM
Alignment of chapter 2, 3, 4 and 6 with AHM,
DGR and LAR
Development of State Variations
ULD Care ~ May 2013
IATA Ground Operations
IGOM
Gap analysis IGOM/ISAGO completed
ISAGO audits against IGOM in 2015-2016
GOC/PAG members are urged to do internal
gap analysis between IGOM and GOM
Report back to Ground Operations team
[email protected]ULD Care ~ May 2013
Monika Mejstrikova
AD, Ground Operations Audits
IATA Safety Audit for Ground Operations
What is it?
A standardized and structured audit program of Ground Service Providers
Internationally recognized operational standards
Highly trained and experienced auditors
A model for operational risk & safety management
A system for registration and sharing of audits
ULD Care ~ May 2013
Main Target/stakeholders
Airlines
Ground Service providers (GSPs)
Airports
Regulators
ULD Care ~ May 2013
ISAGO Airline Audit Pool
Concept
Airline EU
Airline US
Airline MENA
ISAGO Audit Pool Membership
- Membership is reserved to any IOSA registered airline
- Pool members MUST conduct an allocated number of
station audits each year
- Pool members have unconditional access to audit
reports through audit reports sharing
Pool members are responsible for nominating
experienced and qualified airline auditors that
conduct ISAGO Station Audits
ISAGO Audit
Pool
GSP in EU
- Airline auditors undergo an ISAGO training for auditors
GSP in ASPAC
IATA is responsible for:
- Pool management and administration
- Audit allocations
GSP in MENA
GSP in NAM
ULD Care ~ May 2013
ISAGO Audit Pool : 38 member airlines
Europe
North America
-Air Transat
-United /Continental
-Adria
-Aegean
-Air France
-Alitalia
-Austrian
-BA
-Brussels
14
-Belleair
-CSA
-KLM
-LOT
-Bulgaria Air
-TAROM
-Turkish
Russia / CIS 4
-Aeroflot
-Air Astana
China / North Asia
-UTAir
- Azerbaijan Airl
-Air China
-China Eastern
Middle East /
North Africa 5
Africa 2
Latin America
& The Caribbean 5
-Ethiopian
-Kenya Airways
-COPA
-GOL
-LAN
-Volaris
- TAM
14
14
-Egyptair
-Qatar Airways
-Royal Jordanian
- Royal Air Maroc
-Saudi Arabian
Asia Pacific 4
-Air India
-Biman
-Garuda Indonesia
-Korean Air
ISAGO Audits
Two-level audits of Ground Service Providers (GSP)
Corporate Audits
Station Audits
Who
Conducted by an auditor from an Audit
Organization (A.O.) accredited by IATA
When
First audit activity for initial registration
Accomplished after the Corporate Audit for initial
registration
Cycle
Two-year audit cycle
Two-year audit cycle for all stations
Typically 2 days audit (1 auditor)
Typically 3 days audit (3 auditors full scope)
Duration
Conducted by auditors from Pool Airlines
Manuals
ISAGO Standards Manual (GOSM) and ISAGO Program Manual (IPM)
Closure
Findings must be addressed and closed within 6 months (initial
audit)
Renewal audits: findings must be closed prior to expiry date
ULD Care ~ May 2013
ISAGO Standards Manual
Audit scope
Section 1
ORM - H
Organization and Management System (HQ)
Section 1
ORM - S
Organization and Management System (ST)
Section 1
ORM - HS
Organization
HQ+ST)
Section 2
LOD
Load Control
Section 3
PAX
Passenger Handling
Section 4
BAG
Baggage Handling
Section 5
HDL
Aircraft Handling and Loading
Section 6
AGM
Aircraft Ground Movement
Section 7
CGM
Cargo and Mail Handling
and
Management
System
(Combined
ULD Care ~ May 2013
IATA Safety Audit for Ground
Operations
Global audit program of ground service providers
To improve ground safety
To reduce redundant audits
More than 550 audits conducted worldwide
Global audit pool
38 airlines
250 approved ISAGO auditors
More than 200 ISAGO registrations
In 130 airports worldwide
From 120 ground service providers
ULD Care ~ May 2013
ISAGO Pool Members Market Share
ULD Care ~ May 2013
ISAGO Pool Members Flight-Sectors Share
ULD Care ~ May 2013
ISAGO Trend
ULD Care ~ May 2013
ISAGO Benefits
ISAGO Penetration
ULD Care ~ May 2013
ISAGO Penetration
ULD Care ~ May 2013
Regulators and airports
29 regulatory supports including ECAC
ECAC endorsed ISAGO and IGOM in January 2012
39 airports supporting the program including:
Seattle Tacoma Mandate
Quiport (new airport) Mandate
Montego Bay - Mandate
Schiphol Applicable Means of Compliance
Hamburg Acceptable source for safety
measurement
ULD Care ~ May 2013
Regulatory Support
Europe
North America
-FAA
-Transport Canada
-CAA UK
-CAA NL
-CAA BE
-CAA LV
-DGAC FR
-DGAC TR
-HSE (UK)
-Ministry of
Transport Austria
ECAC
North Asia
-CAA Taiwan
-CAA Macau
-CAD Hong Kong
MENA
Africa
Latin America
-DGAC Guatemala
-DGAC Costa Rica
-DGAC Chile
-DGAC Peru
-Antigua and Barbuda
Airport Authorities
- Autoridad Aeronautica
Civil Panama
-CAA ET
-CAA NG
-CARC Jordan
-DGAC Lebanon
-DGAC Kuwait
-GCAA
-Ministry of
Transport Oman
Asia Pacific
-CAA Singapore
ULD Care ~ May 2013
Airport Support
Europe
-AMS
-VCE
-FINAVIA
-CLJ
-CPH
-FCO
-LCA
North America
-SEA
-YUL
-YYC
RUS/CIS
-KBP
-DME
-SVX
-Basel Aero
North Asia
-HKG
-SJW
-CTU
-PEK
LATAM
-ANU
-BBQ
-GYE
-LIM
-ESR
-MBJ
-BOG
-CTG
-UIO
-PBM
-Inter Airports
Honduras
Africa
-ACSA ZA
Asia Pacific
-MEL
-PER
-ADL
-BNE
-Australian Airport
Association
-MLE
-BOM
ULD Care ~ May 2013
ISAGO Risk Based approach
SMS implementation by airlines and GSPs
Risk assessment of station network
Reduction of audits
Efficient allocation of audit resources
Not enough data available
Reporting GD data to IATA GDDB essential element
GO
GDDB !
Ground Damage Database
History
Launched 2011, with limited membership
Shift in IATAs data management and analysis approach
During 2011 and 2012 new reporting protocols and requirements
were developed
Updated Contract
Launched Q1 2012
First useable data received from 10 members (with some manipulation)
Consistently receiving useable data from 14 participants
2013 focus on expanding participation
Any airline, ground service provider, and / or airport which provide ground services
are eligible to participate in the program
30
ULD Care ~ May 2013
Purpose
Facilitate data driven improvements to effectively improve
performance
Gather and analyze global data with Industry partnership
Provide information not otherwise possible
Identify trends and contributing factors allowing for the
development and assessment of effective mitigation actions
Establish a baseline of ground damage performance in
which future comparisons can be made
31
ULD Care ~ May 2013
GDDB Coverage ~ As of May 1, 2013
32
ULD Care ~ May 2013
GDDB Coverage ~ As of May 1, 2013
33
ULD Care ~ May 2013
Efforts to Support Growth
Introduction of IOSA provision ~ ISM Ed. 7
Introduction of ISAGO provision ~ GOSM Ed. 3
The Operator/Provider should have a process to ensure aircraft ground damages are
reported to IATA for inclusion in the Ground Damage Database (GDDB). Such reports
should be submitted in accordance with the formal IATA ground damage reporting
structure. (GM)
34
ULD Care ~ May 2013
Use of Data
Conduct statistical analysis on clean defensible data
Statistical analysis produces more tangible information
Measures process performance
Identify and prioritize contributing factors to process performance
Measure and predict process performance improvements
Provides confidence interval
Measures the quality of the data
Communicate findings to applicable WGs and TFs
35
ULD Care ~ May 2013
Challenge ~ Data Quality
Any airline, ground service provider, and / or airport which provide
ground services are eligible to participate in the program
Variance in data received
Data integrity the utmost of importance
Confidence in analysis and decisions derived from
it is equal to the confidence in the data itself
36
ULD Care ~ May 2013
Solution ~ Defined Fields
GDDB TF developed reporting criteria
Representatives from Operators, GSPs, Manufacturers and Industry groups
Identified data to be consistently reported amongst ALL members
Includes definitions / assumptions
Minimize data variance
Identify means in which data and analysis will feed ground operations
working groups and vice versa
37
ULD Care ~ May 2013
Definition
Any occurrence / event associated with ground operations that
results in aircraft damage
Out of Scope
In Scope
While parked at Gate / Stand
or other parked area
During Marshaling or using
Stand Guidance
During Deicing
While being Towed
Near Miss
Slide Deployments
38
FOD
Wildlife Damage
Lightning Strikes
Environmental
ULD Care ~ May 2013
Field Categories
Mandatory
Incident details
Location details
Aircraft details
Ramp conditions
Phase of operation ~ definitions included
Activities
Type of damage
Damage to aircraft
Ground equipment
Severity ~ definitions included
39
ULD Care ~ May 2013
Field Categories
Optional
Causal factors
Corrective actions
Free text
40
ULD Care ~ May 2013
Ground Damage Database
Ongoing Development
GDDB Development
Numerous requests to expand the database to include entire scope of
AHM and ISAGO
TF meetings planned for June (DOH) and Sep (YUL)
Establishment of a costing model
Identify reporting challenges / solutions
Development of a phased plan to expand scope
42
ULD Care ~ May 2013
Integrated solution for
Ground Operations
Strategy ~ Continuous Improvement Circle
Regulatory
Environment and
Framework
Standards
Polices
Operational
Procedures
Procedures
Job cards
AHM
IGOM
GDDB
ISAGO
Hazard
Identification
Data analysis
Feedback
Verification
Audit
44
ULD Care ~ May 2013
ISAGO & IGOM & GDDB
ISAGO AMC to Operators Oversight
ISAGO AMC to Airports Oversight
ISAGO one of the condition to get operating licence
ISAGO & IGOM tools for reduction of ground
damage
IGOM tool for ground operation standardization
IGOM tool for reduction of training cost for ground
personnel
GDDB measurement tool of ISAGO and IGOM
success
