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    Total Quality Management Exam - Prelim

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    ChristianMatthewV.Baldonasa
    This document appears to be a preliminary examination for a course on Total Quality Management. It contains three sections: 1. A multiple choice section with 15 questions testing knowledge of key concepts and principles of TQM such as the origins of quality assurance methods, prominent TQM thinkers, key aspects of the methodology like continuous improvement and customer focus. 2. An identification section requiring students to identify phrases related to TQM concepts like the PDCA cycle and causes of failure. 3. An enumeration section asking students to list things like types of teams, ways of communication, and establishments that used TQM methods. The examination tests students' understanding of foundational aspects of total quality management through multiple choice, identification,

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    Total Quality Management Exam - Prelim

    Uploaded by

    ChristianMatthewV.Baldonasa
    2K views4 pages
    This document appears to be a preliminary examination for a course on Total Quality Management. It contains three sections: 1. A multiple choice section with 15 questions testing knowledge of key concepts and principles of TQM such as the origins of quality assurance methods, prominent TQM thinkers, key aspects of the methodology like continuous improvement and customer focus. 2. An identification section requiring students to identify phrases related to TQM concepts like the PDCA cycle and causes of failure. 3. An enumeration section asking students to list things like types of teams, ways of communication, and establishments that used TQM methods. The examination tests students' understanding of foundational aspects of total quality management through multiple choice, identification,

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    This document appears to be a preliminary examination for a course on Total Quality Management. It contains three sections: 1. A multiple choice section with 15 questions testing knowledge of key concepts and principles of TQM such as the origins of quality assurance methods, prominent TQM thinkers, key aspects of the methodology like continuous improvement and customer focus. 2. An identification section requiring students to identify phrases related to TQM concepts like the PDCA cycle and causes of failure. 3. An enumeration section asking students to list things like types of teams, ways of communication, and establishments that used TQM methods. The examination tests students' understanding of foundational aspects of total quality management through multiple choice, identification,

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    2K views4 pages

    Total Quality Management Exam - Prelim

    Uploaded by

    ChristianMatthewV.Baldonasa
    This document appears to be a preliminary examination for a course on Total Quality Management. It contains three sections: 1. A multiple choice section with 15 questions testing knowledge of key concepts and principles of TQM such as the origins of quality assurance methods, prominent TQM thinkers, key aspects of the methodology like continuous improvement and customer focus. 2. An identification section requiring students to identify phrases related to TQM concepts like the PDCA cycle and causes of failure. 3. An enumeration section asking students to list things like types of teams, ways of communication, and establishments that used TQM methods. The examination tests students' understanding of foundational aspects of total quality management through multiple choice, identification,

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    CHRISVILLE INSTITUTE OF TECHNOLOGY INC.

    Brgy. Isabang, Lucena City


    Quezon Philippines
    Total Quality Management
    Preliminary Examination
    Name:__________________________
    Date:__________________
    Course/Section:__________________
    Instructor:______________
    NOTE: Read the Direction before you answer the Question (Do not use
    pencil and avoid too much erasures)

    I.

    Multiple Choice: Encircle the letter of the correct answer.


    (2pts)

    1. It is from the quality assurance methods which develop around the


    time of world war 1?
    a. Total Quality Method
    b. Total Quantitative Management c. Total
    Quality Management
    2. This is the method develop by Dr. w Edward Deming?
    n. System Quality Control
    o. Statistical Quality Control
    Share Quality Canvass

    p.

    3. This is the year were Quality Control was part of Japanese


    manufacturing?
    a. 1980s
    b. 1950s
    c. 1970s
    4. This is another year when Total Quality Management discussed by the
    top management to all workers?
    d. 1970s
    e. 1930s
    f.1950s
    5. How many Principles of TQM do we have?
    x. 10
    y. 8

    z. 12

    6. It is the driver of the TQM and create an environment that ensure its
    success?
    g. Executive management
    h. training
    i. Leaders
    7. Improvement on quality should impose for Customer Satisfaction?
    a. Customer focus
    b. training
    c. Continuous
    Improvement
    8. Quality Decision should be made on measurements?
    b. Decision Making
    c. Product Promotion
    Methodology/ Tools

    d.

    9. Employees should received Regular training on the methods and


    concepts of quality?
    q. Enhancement
    r. Training
    s. Leadership
    10.
    This should be aim and develop by employees to work with
    quality improvement?
    g. Salary/ Remuneration
    h. Employees Involvement
    i. Company
    Culture
    11.
    Company should continuously work towards improving
    manufacturing and quality procedure?
    D. Customer Satisfaction
    e. Continuous Improvement f. Customer
    focus
    12. It is used to ensure that the measured respondent is consistently?
    j. Top management
    k. System Approach
    L.
    Methodology / Tools
    13. Employees should encourage to be proactive in Indentifying and
    addressing quality relative Problems.
    L. Employees Involvement
    m. training
    n. Continuous
    Improvement
    14. Total Quality Management is divided into 4 sequential Category it is
    so called.
    e. PDCA
    f. PCDA
    g. DLAP
    15. Total Quality Management is the _________ and culture of an
    organization.
    n. heart
    o. characters
    p. attitude
    ll. IDENTIFICATION: Please do Identify what that statement says
    (2pts each)
    _________1. Phase where people document their results from others about
    process, changes and make Recommendation.
    _________2. It is the discipline concerned with good and bad in any
    situation.
    _________3. It is the by Product of integrity and ethical conduct given by the
    consumer.
    _________4. Vital factor for employees to be more effective and productive.

    _________5. Phase where people develop and implement solution and


    decide upon the measurement to gauge its effectiveness.
    _________6. Used by the business to be more quicker and to have
    camaraderie.
    _________7. Implies, honest, moral Values, fairness and sincerity to the
    costumer.
    _________8. For TQM, to be successful the supervisor must be committed
    on leading his employees to create.
    _________9. It binds together, starting from foundation to roof.
    _________10. It is how you appreciate one employee through given
    something for job well done.
    _________11. Associated with the design, implementation and maintenance
    of TQM system.
    _________12. Phase where people defined the Problem to be addressed.
    _________13. This may cause by External and Internal failure.
    _________14. It occurs when the products/service fail to reach quality
    standards but not are detected until after the customer receive
    the item.
    _________15. Associated with vendors and customer evaluation of
    purchased materials and service that they are with in
    satisfaction.
    _________16. Who develop SQC?
    _________17. It is the attitude and culture of the company.
    _________18. Phase where people confirm the result through before and
    after comparison.
    _________19. It occurs when result fail to reach Quality Standards.
    _________20. What is SQC?
    lll. ENUMERATON: (2 pts each)

    1.
    2.
    3.
    4.
    5.

    3 Types of Teams
    3 ways of communication
    2 faces of ethics
    3 categories of recognition
    4 Establishment used the Method of TQM

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