Model Question Paper
Model Question Paper
Model Question Paper
1. To make the process of identifying the potential candidates easy, an organization has a manager inventory chart.
Which of the following elements is not shown in the manager inventory chart?
(a) Managerial positions
(b) Current incumbents
(c) Potential replacements for each position
(d) Age of each person
(e) Compensation.
2. External recruitment involves attracting people from outside the organization to apply for vacant positions in the
organization. In which of the following sources of recruitment, the existing employees can be asked to furnish the
names and details of people who they think are suitable for a particular vacancy in the organization?
(a) Advertising
(b) Educational institutions
(c) Employment agencies
(d) Voluntary applicants
(e) Referrals by current employees.
3. Application blank is one of the steps in a typical selection process. Which of the following is not true with regard
to application blank?
(a) Application blank is an efficient method of gathering information about the applicant’s previous work
history and education background
(b) The data provided in the application blank is used formally to decide whether a candidate merits further
evaluation
(c) Interviewers use application blank to familiarize themselves with candidates before interviewing them
(d) The application blank can also include reasons for applying, expected salary and positions last held
(e) Candidates who pass the preliminary screening are required to complete a formal application form
specially designed to obtain the required information about the candidate.
4. Several kinds of tests are used in the employee selection process. Which of the following selection tests explores
alertness, comprehension and reasoning abilities of applicants?
(a) Work sampling tests
(b) Knowledge tests
(c) Personality tests
(d) Intelligence tests
(e) Performance tests.
5. Human Resource planning can be logically divided into forecasting manpower demand, forecasting manpower or
resource supply and human resource actions. Which of the following is not an element of resource supply
forecasting?
(a) Turnover rate
(b) Current inventory
(c) Absenteeism rate
(d) Productivity program
(e) Movement among jobs rate.
6. Interview is an important step in the selection process of an organization. Which of the following types of
interviews allows a candidate to talk freely on general questions and helps to find out about the kind of person the
candidate is?
I. Structured.
II. Unstructured.
III. Semi-structured.
(a) Only (I) above
(b) Only (III) above
(c) Both (I) and (II) above
(d) Both (I) and (III) above
(e) Both (II) and (III) above.
7. Which of the following is defined as “systematic, detailed study of jobs, consisting of identifying and examining
what is required of the person assigned to the job, and the elements and characteristics of the job”?
(a) Job description
(b) Job specification
(c) Job rotation
(d) Job enlargement
(e) Job analysis.
8. Which of the following processes has the objective of matching individual characteristics (ability, experience and
so on) with requirements of the job?
(a) Recruitment
(b) Selection
(c) Training
(d) Socialization
(e) Career planning.
9. In internal recruitment a disadvantage is that when an employee is promoted to another job, it becomes essential to
find someone to fill the position vacated by him/her in the organization. This is referred to as
(a) Ripple effect
(b) Domino effect
(c) Replacement planning
(d) Extinction
(e) Halo effect.
10. Different kinds of tests are used in the selection process. Which of the following statements is/are true with regard
to physical examination?
I. This is the last step before taking a final decision on whether to select an applicant or not.
II. This is conducted to verify information on application blanks and sometimes, to collect additional data that
will facilitate the selection decision.
III. This is designed to ensure that the candidate can perform effectively in the position for which he or she is
applying to protect the organization against unjust compensation claims.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
11. Formulating a career strategy, involves various steps. In this context, which of the following is/are true regarding
the preparation of a personal profile?
I. It is the first step in formulating a career strategy.
II. It is an easy task as it requires an insight into oneself.
III. Managers should take up introspection in order to assess whether they are introverts or extroverts.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
12. Formal appraisals are usually conducted annually or semi annually or on a systematic basis. Which of the
following is a mix of all the four approaches to formal performance appraisal?
(a) Peer assessment
(b) Superior’s rating of subordinates
(c) 360-degree appraisal
(d) Subordinates’ ratings of superiors
(e) Comprehensive review.
13. Under formal appraisal system, which of the following is directed towards changing employees’ knowledge and
skills, as well as job performance, activities and behaviors?
(a) Staffing
(b) Standards
(c) Succession planning
(d) Corrective action
(e) Recruitment.
14. As performance is multi-dimensional, performance appraisal methods must also consider the various aspects of a
job. In which of the following types of appraisals, the output generated or the service rendered are taken into
consideration in appraising the individual?
(a) Continuous monitoring
(b) Graphic rating scales
(c) Progressive review
(d) Behavior oriented
(e) Results-oriented.
15. Which of the following statements is/are true regarding performance rating methods?
(a) Listening
(b) Counseling
(c) Noise
(d) Verbal communication
(e) Non-verbal communication.
56. Which of the following key elements of communication confirms whether there has been any change in the
behavior of the individual or in the organization as a result of communication?
(a) Sender
(b) Feedback
(c) Noise
(d) Transmission
(e) Receiver.
57. Communication flow in an organization can be upward, downward and lateral (crosswise). Which of the following
does not constitute upward communication?
(a) Cost accounting report
(b) Purchase order summary
(c) Production report
(d) Corporate policy statement
(e) Sales report.
58. Noise may occur at the sender’s end, during transmission, or at the receiver’s end. Which of the following is not
an example of noise in the communication process?
(a) Poor telephone connection
(b) Ambiguous symbols leading to faulty encoding
(c) Inattentive receiver
(d) Prejudices in understanding the message
(e) Improper feedback.
59. According to Newman and Summer, “an exchange of facts, ideas, opinions or emotions by two or more persons”
is defined as
(a) Information
(b) Communication
(c) Transmission
(d) Encoding
(e) Decoding.
60. Information overload is a barrier to communication. Employees may react to information overload by
I. Incorporating all information.
II. Making errors in information processing.
III. Disregarding certain information.
IV. Delaying information processing.
(a) Both (I) and (II) above
(b) Both (I) and (IV) above
(c) Both (III) and (IV) above
(d) (I), (II) and (III) above
(e) (II), (III) and (IV) above.
61. Which of the following is referred to as ‘a person’s outlook or mental predisposition regarding a fact or a state’?
(a) Motivation
(b) Need
(c) Attitude
(d) Want
(e) Drive.
62. Which of the following is a control principle that suggests that managers should be informed about a problematic
situation only when the data shows a significant deviation from the established standards?
(a) Management control system
(b) Management by exception
(c) Management by objectives
(d) Management information system
(e) Management by walking around.
63. In which of the following controls, the cause of unsatisfactory outcome is traced back to the individuals
responsible for it and they are made to correct their practices?
(a) Yes-no control
(b) Direct control
(c) Concurrent control
(d) Steering control
(e) Preventive control.
64. Goal incongruence takes place when the goals of the employee and those of the organization fail to match. Which
of the following is/are the reasons for the occurrence of goal incongruence during the control process?
I. Lack of support of employees for organizational activities.
II. Lack of clarity in organizational goals.
III. Lack of experience by employees.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (I) and (III) above
(e) All (I), (II) and (III) above.
65. Organizations implement control in a number of different ways and at different levels. Managers need to consider
the types of control that they wish to use. Based on the degree of human discretion required, control systems can
be classified as
I. Multiple.
II. Cybernetic.
III. Concurrent.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (I) and (III) above
(e) All (I), (II) and (III) above.
66. Guidelines established by management to be used as a basis for evaluating or measurement of performance are
called
(a) Objectives
(b) Premises
(c) Standards
(d) Deviations
(e) Corrective actions.
67. Managers should recognize and acknowledge good or positive performance by subordinates when their
performance meets or exceeds the established standards. Which of the following is/are the form(s) of recognition?
I. Oral remark.
II. Substantial rewards.
III. Training opportunities.
IV. Reimbursements.
(a) Only (I) above
(b) Both (I) and (II) above
(c) Both (III) and (IV) above
(d) (I), (II) and (III) above
(e) All (I), (II), (III) and (IV) above.
68. Even though control systems need to be tailored to suit specific situations, they all involve the same basic process
which in turn, involves various steps. Which of the following steps immediately follows measuring performance?
(a) Determining areas to control
(b) Establishing standards
(c) Comparing performance against standards
(d) Recognizing good or positive performance
(e) Taking corrective action when necessary.
69. Which of the following is a stock of materials that are used to facilitate production or to satisfy customer demand?
(a) Quality
(b) Inventory
(c) Asset
(d) Organizing
(e) Simulation.
70. Assets are the resources that an organization controls and are of two types, current and fixed. Which of the
following is not an example of fixed assets?
(a) Money in the bank
(b) Buildings
(c) Machinery
(d) Patents
(e) Land.
71. Which of the following is a brief presentation of the financial results of a company’s operations over a specified
time period, such as a quarter or a year?
(a) Balance sheet
(b) Ratio analysis
(c) Revenue center
(d) Cash flow statement
(e) Income statement.
72. An index that measures one variable relative to another and is generally expressed as a percentage or a rate is
called
(a) Balance sheet
(b) Ratio
(c) Budget
(d) Equity
(e) Liability.
73. Which of the following statements is/are true with respect to asset management ratio?
I. The output of a discretionary expense center can be directly used to produce revenues.
II. Budgets for discretionary expense centers are developed only in terms of maximum resources that can be
consumed by them in a particular period.
III. For assessing the budgetary performance, the expense constraints are established at the discretion of the
manager.
(a) Only (I) above
(b) Only (III) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
78. Operations management is a tool by which management can create and improve its operations. Which of the
following statements is true regarding ‘operations management’?
(a) It does not exist in the service sector
(b) It is concerned only with the input stage of product development
(c) The outputs of the operations system include both goods and services
(d) Labor is part of the transformation stage and is not considered an input
(e) The techniques of operations management are not applicable to other disciplines such as finance,
marketing and human resource management.
79. Just-In-Time (JIT) inventory control is an approach to inventory control that stresses on having materials arrive
just when they are required in the production process. Which of the following does not apply to a JIT system?
(a) Suppliers need to be located in close proximity
(b) Organization must have ISO 9001 certification
(c) Reliable transportation facilities should be available
(d) Suppliers need to be capable of providing high quality materials
(e) Long-term relationships should be maintained with the suppliers.
80. Inventory is vital to organizations, as it represents considerable costs. So, various methods have been developed to
control inventory related costs. Which of the following is the inventory control method developed to minimize
ordering and holding costs, while avoiding stockout costs?
(a) Economic order quantity
(b) Mathematical model
(c) Linear programming
(d) Value engineering
(e) Distribution logistics.
81. Productivity can be measured in two ways, total productivity and partial productivity. In both the cases it is
expressed as a ratio of outputs to inputs. Which of the following is considered as the specific input by these
productivity ratios?
(a) Capital
(b) Energy
(c) Materials
(d) Labor
(e) Technology.
82. Which of the following is the amount of inventory that is to be used during a given period of time as specified by a
particular system?
(a) Annual demand
(b) Safety stock
(c) Reorder point
(d) Kanban
(e) Cycle stock.
83. Inventory serves different purposes in an organization. To maintain it, organizations incur several costs. The
expense associated with keeping an inventory item in the shelf or warehouse is called
(a) Ordering cost
(b) Cost of capital
(c) Carrying cost
(d) Superfluous cost
(e) Item cost.
84. Which of the following are the reasons why productivity of knowledge workers is more difficult to measure than
productivity of industrial workers?
I. The quality of a knowledge worker’s output cannot be determined immediately.
II. The output of a knowledge worker often contributes only indirectly to the achievement of the end-result.
III. Upgraded skills of knowledge workers due to rapid technological advances make output measurement
difficult.
IV. Knowledge workers often assist other organizational units and this contribution is difficult to measure.
(a) Both (I) and (II) above
(b) Both (III) and (IV) above
(c) (I), (II) and (IV) above
(d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
85. In the operations research methodology, which of the following steps precedes the others steps mentioned?
(a) Testing the model
(b) Deriving a solution from the model
(c) Putting the solution into effect
(d) Mathematical model construction
(e) Providing controls for the model.
86. Which of the following combinations of managerial efficiency and effectiveness would be most likely to lead to
an organization reaching it goals but wasting resources?
(a) High efficiency and low effectiveness
(b) Low efficiency and low effectiveness
(c) Low efficiency and high effectiveness
(d) High efficiency and high effectiveness
(e) Focus only on effectiveness and total lack of efficiency.
87. Which of the following techniques helps in finding out the point to which the project duration could be crashed
without incurring additional cost?
(a) Work simplification
(b) Program evaluation and review technique
(c) Quality circle
(d) Value engineering
(e) Dynamic programming.
88. Which of the following does not constitute a set of decisions that are included in an operations management
program?
(a) Capacity decisions
(b) Facilities decisions
(c) Quality decisions
(d) Technology decisions
(e) Budgeting decisions.
89. Different information systems use different data inputs and produce different information output patterns. Which
of the following information systems has low-volume data and analytical models as data inputs?
(a) Management Information System
(b) Decision Support System
(c) Executive Support System
(d) Transaction Processing System
(e) Office Automation System.
90. All managers require information to perform their managerial functions and make effective decisions. For
information to be useful to managers, it must possess certain attributes. The information attribute which tells
whether the information pertains to the situation at hand or not, is known as
(a) Information accuracy
(b) Information timeliness
(c) Information relevance
(d) Information completeness
(e) Information frequency.
91. Unanalyzed and unorganized facts and figures describing entities can be referred to as
(a) Data
(b) Communication
(c) Hardware
(d) Feedback
(e) Noise.
92. A Transaction Processing System (TPS) is one of the five major information systems organizations use. A TPS
assists in the operations of an organization by performing which of the following procedures?
I. Automation of document and message processing.
II. Sorting, sequencing, arranging, or updating transaction records.
III. Merging the contents of two or more files.
IV. Performing calculations on file data.
(a) Both (I) and (II) above
(b) Both (I) and (III) above
(c) Both (III) and (IV) above
(d) (I), (II) and (IV) above
(e) (II), (III) and (IV) above.
93. The standards and procedures for the storage and preservation of data in a form that ensures access across a variety
of applications and uses is referred to as
(a) Data validation
(b) Data management
(c) Data security
(d) Data integrity
(e) Data entry.
94. Which of the following refers to a set of programs, documents, procedures and routines associated with the
operations of a computer system?
(a) Hardware
(b) Transaction
(c) Automation
(d) Software
(e) Data.
95. In Japanese management style, the staffing function is characteristic of