Dell Support Live Image

Version 2.2 User's Guide

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Copyright 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and
intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other
jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.
2014 - 12
Rev. A00

Contents
1 Overview................................................................................................................. 5
What is new in this release.................................................................................................................... 5
Support matrix....................................................................................................................................... 5
Supported PowerEdge servers........................................................................................................ 5
Supported Dell PowerEdge C servers.............................................................................................8
Supported Dell PowerVault systems...............................................................................................8
Minimum hardware requirements........................................................................................................ 8
Tools available....................................................................................................................................... 8
Other documents you may need......................................................................................................... 9

2 Using Support Live Image................................................................................. 10

Creating a bootable support live image USB key on systems running Windows.............................10
Creating a bootable support live image DVD on systems running Windows...................................10
Starting the server................................................................................................................................ 11
Starting From a DVD or USB drive Key or iDRAC Virtual Media................................................... 11
Booting to the virtual drive............................................................................................................ 11
Boot options........................................................................................................................................ 12
Using the MS-DOS-based tools..........................................................................................................12
Running the MP Memory test........................................................................................................13
Running the gui-based 32-bit diagnostics................................................................................... 13
Running the Loop Memory Test................................................................................................... 13
Running the MemTest86...............................................................................................................14
Setting the Asset and Service Tag................................................................................................. 14
Clearing the Single-Bit Memory error log.................................................................................... 15
Using the Linux-Based tools and utilities........................................................................................... 15
Starting OpenManage Server Administrator Version 7.4 or 8.0.1................................................ 16
Running Dell System E-Support Tool........................................................................................... 16
Installing the Dell iDRAC7 or iDRAC8 evaluation license............................................................ 18
Running Dell PowerEdge C system management pack.............................................................. 19
Running PowerEdge-C logs script................................................................................................21
Intel Processor Diagnostic Tool....................................................................................................22
Starting Dell OpenManage Server Update Utility......................................................................... 22
Running the stress tool using the GNOME terminal ...................................................................23
Sharing files using Samba Share service.......................................................................................23
Testing network connectivity....................................................................................................... 23
Assigning a static IP address and default gateway.......................................................................24
Generating the PCI devices list.....................................................................................................24
Clearing ESM logs (Dell's 9th generation or later PowerEdge servers only).............................. 24

Clearing the SBE log......................................................................................................................25

Accessing and remounting the local file system......................................................................... 25
Mounting a USB drive....................................................................................................................25
Copying files to a USB drive..........................................................................................................26
Starting the Vim editor.................................................................................................................. 26
Starting gedit..................................................................................................................................27
Starting the Hex editor.................................................................................................................. 27
Using TightVNC............................................................................................................................. 27
Using WinSCP................................................................................................................................ 27
Useful commands......................................................................................................................... 28

Overview

Support Live Image (SLI) is a CentOS 7.0 image that packages a collection of utilities and diagnostic tools
for Dell PowerEdge servers, Dell PowerEdge C servers, and Dell PowerVault storage systems. It provides
an environment to run the tools and troubleshoot hardware related issues and gather system
configuration information. The results of the diagnostic tests and configuration information are sent
manually to the technical support team to identify and resolve an issue.
Support Live Image is primarily used by Dell Service Providers (DSP), and in some cases, customers
instructed by the Dell Technical Support.
If a Dell customer contacts Dell Technical Support for a hardware issue that requires a part replacement,
the replacement part is dispatched to the customer through the DSP. After replacing the part, if the DSP
finds that the issue is not fixed, the DSP works with technical support to troubleshoot and resolve an
issue.

What is new in this release

The release highlights of Support Live Image are the availability of the following:

Intel Processor Diagnostic Tool version 2.17.1.0.

Dell OpenManage Server Administrator version 8.0.1.

Dell System E-Support Tool version 3.7.

iDRAC8 Evaluation License Tool for Dell's 13th generation of PowerEdge servers.

Dell PowerEdge C Logs version 2014-09-23

Dell PowerEdge C System Management Pack version 2014-07-03

Dell Server Update Utility version 14.10

Availability of a desktop shortcut to access the /var/data folder where the generated reports are saved.

Support matrix
Supported PowerEdge servers
The following table includes the supported PowerEdge servers.
Table 1. Supported PowerEdge servers

Model

Dell PowerEdge server

generation

System type

6950

9th generation

Rack

2970

9th generation

Rack

Model

Dell PowerEdge server

generation

System type

2950

9th generation

Rack

2900

9th generation

Rack

1950

9th generation

Rack

1900

9th generation

Rack

1955

9th generation

Modular

R905

10th generation

Rack

R900

10th generation

Rack

R805

10th generation

Rack

T605

10th generation

Tower

T300

10th generation

Tower

R300

10th generation

Rack

R200

10th generation

Rack

T105

10th generation

Tower

T100

10th generation

Tower

M600

10th generation

Modular

M605

10th generation

Modular

M805

10th generation

Modular

M905

10th generation

Modular

R915

11th generation

Rack

R910

11th generation

Rack

R815

11th generation

Rack

R810

11th generation

Rack

R715

11th generation

Rack

T710

11th generation

Tower

R710

11th generation

Rack

T610

11th generation

Tower

R610

11th generation

Rack

R515

11th generation

Rack

R510

11th generation

Rack

R415

11th generation

Rack

T410

11th generation

Tower

R410

11th generation

Rack

Model

Dell PowerEdge server

generation

System type

T310

11th generation

Tower

R310

11th generation

Rack

R210 II

11th generation

Rack

R210

11th generation

Rack

T110 II

11th generation

Tower

T110

11th generation

Tower

M610

11th generation

Modular

M610x

11th generation

Modular

M710

11th generation

Modular

M710HD

11th generation

Modular

M910

11th generation

Modular

R220

12th generation

Rack

R720

12th generation

Rack

R720xd

12th generation

Rack

R620

12th generation

Rack

T620

12th generation

Tower

M620

12th generation

Blade

R820

12th generation

Rack

R420

12th generation

Rack

R520

12th generation

Rack

R320

12th generation

Rack

M520

12th generation

Blade

M420

12th generation

Blade

M820

12th generation

Blade

T420

12th generation

Tower

T320

12th generation

Tower

VRTX

12th generation

Chassis

R920

12th generation

Rack

R630

13th generation

Rack

R730

13th generation

Rack

R730xd

13th generation

Rack

T630

13th generation

Tower

Supported Dell PowerEdge C servers

The following table includes the supported PowerEdge C servers.
Table 2. Supported PowerEdge C servers

Model

Type

C1100

Server

C2100

Server

C6100

Sled

C6105

Sled

C6145

Sled

C6220

Sled

C6220II

Sled

C8220

Sled

C5220

Sled

C5125

Sled

Supported Dell PowerVault systems

The following table includes the supported PowerVault systems.
Model
NX200
NX300
NX1950
NX3000
NOTE: On an unsupported hardware, Support Live Image will be booted, but the tools may or may
not work.

Minimum hardware requirements

For optimal use or functionality of Support Live Image, the system should have a minimum of 8 GB RAM.

Tools available
The following table lists the diagnostic and configuration tools available on Support Live Image.
Table 3. Tools available on support live image

MS-DOS-Based Tools

Linux-Based Tools

Dell 32Bit Diagnostics

Dell MP Memory

Dell OpenManage Server Administrator (OMSA)

Version 7.4 for Dell's 9th to 12th generation of PowerEdge
servers

MS-DOS-Based Tools

MemTest86
Dell Asset Tag Utility

Linux-Based Tools

Version 8.0.1 for Dell's 13th generation of PowerEdge

servers
Dell System E-Support Tool (DSET)

Version 3.7 for Dell's 9th to 13th generation of PowerEdge

servers.
Dell Server Update Utility (SUU)
Version 14.10 for Dell's 9th to 12th generation of
PowerEdge servers.
Dell iDRAC7 Evaluation License Tool for Dell's 12th
generation of PowerEdge servers
Dell iDRAC8 Evaluation License Tool for Dell's 13th
generation of PowerEdge servers
Dell PowerEdge C System Management Pack

setupbios
bmc tool
ldstate
Dell PowerEdge C Logs (PE-C Logs) for PowerEdge C servers
Intel Processor Diagnostics Tool (IPDT)

Other documents you may need

The Users Guide and release notes related to Dell OpenManage Server Administrator, Dell System ESupport Tool, Dell OpenManage Server Update Utility, MS-DOS-Based Tools, iDRAC Evaluation License,
and PowerEdge C System Management Pack is available in the User_Guides_and_Release_Notes folder
that is available on the Support Live Image desktop.
The Support Live Image Release Notes available on the SLI desktop, provides details about the supported
devices and tools available on the image.
In addition to this guide, you can access the following guides available at support.dell.com. On the
Support page, click Software & Security, and then click Remote Enterprise Systems Management or
Serviceability Tools or Enterprise System Management. Click the appropriate product link to access the
documents.

Using Support Live Image

This chapter provides information about using the Support Live Image to run diagnostic tools and gather
configuration information.
To use the Support Live Image to start the server and run the diagnostic tools, you must create a
bootable DVD or USB key. For more information about using a bootable DVD or USB, see:

Creating a Bootable Support Live Image USB Key On Systems Running Windows

Creating a Bootable Support Live Image DVD On Systems Running Windows

Creating a bootable support live image USB key on

systems running Windows
It is recommended that you create the Support Live Image bootable USB key using Fedora Live USB
Creator. However, you can also use any other tool available for creating a bootable USB key.
To create a bootable Support Live Image USB key:
1.

Download Fedora LiveUSB Creator available at https://fedorahosted.org/releases/l/i/liveusbcreator/liveusb-creator-3.12.0-setup.exe and install it on your system.

2.

Insert a USB key with a minimum capacity of 4 GB into an available USB port on your system.

3.

Click Start All Programs LiveUSB Creator.

4.

Right-click LiveUSB Creator and select Run as administrator.

The Fedora LiveUSB Creator dialog box is displayed.

5.

Under Use existing Live CD, click Browse.

The Select Live ISO dialog box is displayed.

6.

Browse through and then select the Support Live Image (*.iso) file, and then click Open.

7.

Under Target Device, select the USB key drive.

8.

Click Create Live USB.

Creating a bootable support live image DVD on systems

running Windows
You can use any image-burning tool available for creating a bootable DVD. This section provides
instructions for creating a bootable DVD using ImgBurn.
To create a bootable Support Live Image DVD:
1.

Download ImgBurn available at http://imgburn.com and install it on your system.

2.

Insert a writable DVD with a minimum capacity of 4.7 GB into the optical drive.

3.

Click Start All Programs ImgBurn.

4.

Right-click ImgBurn and select Run as administrator.

10

The ImgBurn dialog box is displayed.

5.

Click Write image file to disc.

6.

Under Source, click the browse icon.

7.

In the Open dialog box, browse through to select the Support Live Image (*.iso) file, and then click
Open.

8.

Under Destination, select the appropriate DVD drive.

9.

Click the write icon that is displayed at the bottom of the dialog box.

Starting the server

To run the diagnostic tools and gather configuration information, you must start the server using the
Support Live Image USB drive key or DVD or iDRAC Virtual Media that you created. The methods of
starting a server are:

Starting from the USB drive key or DVD or iDRAC Virtual Media. For more information, see Starting
From a DVD or USB drive Key or iDRAC Virtual Media.

Starting by using a virtual media. For more information, see Booting To The Virtual Drive.

Starting From a DVD or USB drive Key or iDRAC Virtual Media.

To start from a DVD or USB drive key or iDRAC Virtual Media:
1.

Insert the Support Live Image DVD or USB drive key or mount the ISO image through virtual media in
the server.

2.

Restart the server.

3.

When the F11 prompt is displayed on the screen, press the <F11> key.
The BIOS Boot Manager screen is displayed.

4.

Select one of the following on the basis of the device you want to boot to:

To boot to the DVD, select Optical Drive in the menu, and then press <Enter>.

To boot to the USB key:

1.

Select Hard Drive C: in the menu.

2.

In the menu that is displayed, select the appropriate USB port, and then press <Enter>.

To boot to the iDRAC Virtual Media, select Virtual Media in the menu, and then press <Enter>

The server boots to the Support Live Image DVD or USB key. The Support Live Image welcome
screen is displayed with a list of options. For more information, see Boot Options.
5.

Press any key before the automatic boot countdown timer reaches zero (0).
NOTE: If you do not press any key before the countdown timer reaches 0, the Support Live Image
automatically boots to the Linux-Based Diagnostic Tools (Dell 9G13G servers) option.

Booting to the virtual drive

NOTE: The method of using virtual media varies across systems, depending on the DRAC or iDRAC
and the version of the firmware. For DRAC, you can mount Support Live Image on DRAC virtual
console from DRAC GUI and for iDRAC, you can mount Support Live Image on Virtual
ConsoleVirtual Media. For more information, see the DRAC or iDRAC User's Guide at dell.com/
support/manuals.
1.

Perform one of the following as applicable:

11

Mount the Support Live Image (*.iso) file to the virtual media.

2.

If the Support Live Image DVD or an USB drive key is available, insert the DVD or an USB drive key
into the local system, and then mount the image to the DRAC on the remote system.
When the system starts, F11 prompt is displayed on the screen, press <F11>.
The BIOS Boot Manager screen is displayed.

3.

Select Virtual CD and press <Enter>.

The server boots to the Support Live Image DVD or USB key. The Support Live Image welcome
screen is displayed with a list of options. For more information, see Boot Options.

4.

Press any key before the automatic boot countdown timer reaches zero (0).
NOTE: If you do not press any key before the countdown timer reaches 0, the Support Live Image
automatically boots to the Linux-Based Diagnostic Tools (Dell 9G13G servers) option.

Boot options
NOTE: When the system boots to the Support Live Image, the automatic boot countdown timer is
displayed. To view the boot options menu, you must press any key before the countdown timer
reaches 0. If you do not press any key before the countdown timer reaches 0, the Support Live
Image automatically boots to the Linux-Based Diagnostic Tools (Dell 9G13G servers) option.
The following are the list of boot options:

Linux-Based Diagnostic Tools (Dell 9G13G Servers) Boots to the Community ENTerprise
Operating System (CentOS), an Enterprise-class Linux distribution.

DOS-Based Diagnostics Tools (Dell 9G10G Servers) Boots to MS-DOS and you can run MP
Memory test, Loop Memory test, Dell 32-Bit Diagnostics, and the Asset tool.

DOS-Based Diagnostics Tools (Dell 11G Servers) Boots to MS-DOS and you can run MP Memory
test, Loop Memory test, Dell 32-Bit Diagnostics, and the Asset tool.

DOS-Based Asset Tag Utility (Dell 12G Servers) Boots to MS-DOS and you can run the Asset tool.

DOS-Based MemTest86 Utility (Dell 9G13G) Boots to MS-DOS and you can run MemTest86 tool.
NOTE: Dell 32-Bit Diagnostics, MP Memory test, and Loop Memory test is not supported on Dell
12G servers because ePSA on 12G servers provide the similar functionality.

For more information on the diagnostic tools that you can run in the Linux and DOS environments, see
Tools Available.

Using the MS-DOS-based tools

This section provides information about using the MS-DOS-based tools included in the Support Live
Image.
To use the MS-DOS-based tools and options available on the image, see:

Running The MP Memory Test

Running The GUI-Based 32-Bit Diagnostics

Running The Loop Memory Test

Running The MemTest86

Setting The Asset and Service Tag

Clearing The Single Bit Error Log

12

Running the MP Memory test

MP Memory is a Dell-developed, DOS-based memory test tool. Running MP Memory test, it tests the
processors cache memory and physical memory.
This tool is efficient for memory configurations greater than 4 GB. The tool supports single processor or
multiprocessor configurations and processors using Intel Hyper-Threading Technology. MP Memory
operates only on Dell PowerEdge servers that run on Intel processors.
NOTE: The MP Memory test may not be supported on some PowerEdge C servers.
To run the MP Memory test:
1.

Boot the system using the DOS-Based Diagnostic Tools (Dell 9G-10G servers) or DOS-Based
Diagnostic Tools (Dell 11G servers) option.
The Customer Diagnostic Menu Ver 1.6 message is displayed.

2.

When the Enter option or letter is displayed, then press <1> key.
The MP Memory test is run. Follow the instructions on the screen to select the method of execution.

Running the gui-based 32-bit diagnostics

Dell 32-Bit Diagnostics is an executable tool consisting of a graphical user interface (GUI) and test
modules for individual server subsystems. In addition to the GUI, Dell 32-Bit Diagnostics also offers a
command-line interface (CLI) to enable administrators to execute diagnostics using scripts or batch files
Dell 32-Bit Diagnostics can determine whether individual devices and subsystems are operating as
expected. However, the diagnostics provide only local control and output.
To run the 32-Bit Diagnostics:
1.

Boot the system using the DOSBased Diagnostic Tools (Dell 9G-10G servers) or DOS-Based
Diagnostic Tools (Dell 11G servers) option.
The Customer Diagnostic Menu Ver 1.6 message is displayed.

2.

When the Enter option or letter is displayed, then press the <2> key.
The 32-Bit Diagnostics is executed. Follow the instructions on the screen to select the type of test
you want to execute.

Running the Loop Memory Test

The Loop memory test is to run the MP Memory test on loop to stress test the memory
To run the loop memory diagnostic test:
1.

Boot the system using the DOS-Based Diagnostic Tools (Dell 9G-10G servers) or DOS-Based
Diagnostic Tools (Dell 11G servers) option.
The Customer Diagnostic Menu Ver 1.6 message is displayed.

2.

At the Enter option or letter prompt, press <3>.

3.

At the Enter loops to test 0..254 prompt, type a value between 0 and 254.
The loop memory diagnostic test is executed.

13

Running the MemTest86

MemTest86 is used to find the memory errors. MemTest86 uses advanced algorithms that are highly
effective at detecting difficult memory errors. MemTest86 has the capability to test all available memory.
When MemTest86 starts it displays details about the system configuration and then begins testing.
MemTest86 executes a repeating cycle of tests. Testing will continue to run until the program execution
is interrupted by pressing <ESC>.
MemTest86 executes a series of numbered test sections to check for errors. The time required for a
complete pass of MemTest86 will vary depending on CPU speed, memory speed, and memory size.
If memory errors are detected they will be displayed on the lower half of the screen. The default error
reporting mode will display a detailed summary of all errors.
To run the MemTest86:
Boot the system using the DOS-Based MemTest86 Utility (Dell 9G-13G servers) option.
The MemTest86 starts running.
Press C to display the runtime command menu. The following options are available in the
Configuration command menu.

(1) Test Selection

(2) Address Range

(3) Error Report Mode

(4) CPU selection Mode

(5) Refresh Screen

(6) Restart Test

(7) Miscellaneous Options

(0) Continue

A help bar is displayed at the bottom of the screen with the following options:
Keyboard Operations

Description

ESC

Exits the test and does a restart through the BIOS

Enter the configuration menu

SP (Spacebar)

Set scroll lock (Stops scrolling of error messages)

CR (Enter)

Clear scroll lock (Enables error message

scrolling)

Setting the Asset and Service Tag

To set the asset and service tag:
1.

Boot the system using the DOS-Based Diagnostic Tools (Dell 9G-10G servers), DOS-Based
Diagnostic Tools (Dell 11G servers), or DOS-Based Diagnostic Tools (Dell 12G servers) option.
The Customer Diagnostic Menu Ver 1.6 is displayed.

2.

14

At the Enter option or letter prompt, press <4>.

The MS-DOS prompt is displayed.

3.

Type c:, and press <Enter>.

The working drive changes to c:\.

4.

Type CD Util, and press <Enter>.

The working directory changes to c:\Util.

5.

Type asset new_asset_tag or service new_service_tag, where new_asset_tag or

new_service_tag is the tag you want to assign to the system.

6.

At the confirmation prompt, press <y>.

Clearing the Single-Bit Memory error log

You can clear or reset the Single-Bit Memory Error (SBE) log during and after troubleshooting. Clearing
the SBE log during troubleshooting enables you to capture new errors.
NOTE: Clearing the SBE log also clears the Embedded System Management (ESM) logs.
To clear the SBE log:
1.

Boot the system using the DOS-Based Diagnostic Tools (Dell 9G-10G servers) or DOS-Based
Diagnostic Tools (Dell 11G servers) option.
The Customer Diagnostic Menu Ver 1.6 is displayed.

2.

When the Enter option or letter is displayed, then press the <4> key.
The MS-DOS prompt is displayed.

3.

Type C:, and then press <Enter>.

The current drive changes to C:\.

4.

Type mpmemory ptech -tlogclr, and then press <Enter>.

Using the Linux-Based tools and utilities

This section provides information about using the Linux-based tools included in the Support Live Image.

Starting OpenManage Server Administrator Version 7.4 or 8.0.1

Running Dell Systems E-Support Tool

Installing the Dell iDRAC7 or iDRAC8 evaluation license

Running Dell PowerEdge C system management pack

Running PE-C Support Logs Script

This section provides information about using the Linux-based utilities included in the Support Live
Image.

Starting The Dell OpenManage Server Update Utility

Using Samba Share

Testing Network Connectivity

Assigning A Static IP Address And Default Gateway

Generating The PCI Devices List

Clearing ESM Logs (Dell 9th Generation And Later Servers Only)

Clearing The SBE Log

NOTE: You need root privileges to run any service and edit a configuration file.

15

NOTE: You must manually create network configuration files for NIC teaming.

Starting OpenManage Server Administrator Version 7.4 or 8.0.1

Dell OpenManage Server Administrator (OMSA) provides a comprehensive, one-to-one systems
management solution in two ways: from an integrated, web browser-based graphical user interface (GUI)
and from a command line interface (CLI) through the operating system. Server Administrator enables
system administrators to manage systems locally and remotely on a network. It enables system
administrators to focus on managing their entire network by providing comprehensive one-to-one
systems management.
To start OpenManage Server Administrator (OMSA):
1.

Boot the system using the Linux-Based Diagnostic Tools (Dell 9G-13G servers) option.
The Support Live Image desktop is displayed.

2.

Double-click the Launch Server Administrator icon. If you have already added OpenManage Server
Administrator to the web browser's security exception, then go to step 6.
A new web browser window is displayed with the message: This Connection is Untrusted.

3.

Click I Understand the Risks.

A disclaimer is displayed at the bottom of the page.

4.

Click Add Exception.

The Add Security Exception dialog box is displayed.

5.

Click Get Certificate, and then click Confirm Security Exception.

The OpenManage Server Administrator login page is displayed.

6.

In the Username field, type root.

7.

In the Password field, type dell.

8.

Click Submit.
The OMSA dashboard is displayed.
NOTE: For more information about using OMSA, see the Dell OpenManage Server
Administrator User's Guide available in the User_Guides_and_Release-Notes folder that is
available on the Support Live Image desktop.
NOTE: OpenManage Server Administrator is not supported on PowerEdge C servers.

Running Dell System E-Support Tool

Dell System E-Support Tool (DSET) is a utility that collects configuration and log data for various chassis
hardware, storage, software, operating system, logs and advanced logs components of a Dell PowerEdge
server and consolidates the data into a .zip file.
You can run DSET using one of the following methods:
NOTE: For ease of copying the DSET collection report to a USB key, it is recommended that you run
DSET using the desktop icon.
NOTE: To collect the software and advance data information, run DSET using the Gnome Terminal.

Running DSET Using The Desktop Icon

Running DSET Using The Gnome Terminal

16

NOTE: For more information about DSET, see the Dell Systems E-Support Tool User's Guide
available in the User_Guides_and_Release_Notes folder that is available on the Support Live Image
desktop.
NOTE: DSET is not supported on PowerEdge C servers.

Running DSET using the desktop icon

To run DSET:
1.

Boot the system using the Linux-Based Diagnostics Tools (Dell 9G-13G servers) option.
The Support Live Image desktop is displayed.

2.

Double-click the DSET icon.

The DSET tool starts, the report is collected, and the message Press ENTER to exit is displayed.

3.

Press <Enter>.
The DSET tool exits and the report is saved in /var/data folder. /var/data folder has been shared
through Samba service. For more information see, Sharing Files Using Samba Share Service

4.

To copy and paste the DSET collection report to a USB key:

a.

5.

Insert the USB drive. See Mounting An USB Drive.

b. Copy the DSET collection report to the USB drive. See Copying Files To An USB Drive.
To share the collection report with Dell technical support, use TightVNC or WinSCP. For more
information, see Using TightVNC or Using WinSCP.
NOTE: DSET will not collect the software data when it is run through desktop shortcut icon

Running DSET using the GNOME terminal

To run DSET:
1.

Boot the system using the Linux-Based Diagnostics Tools (Dell 9G-13G servers) option.
The Support Live Image desktop is displayed.

2.

Double-click the gnome-terminal icon.

3.

At the command prompt, type su , and press <Enter>.

The GNOME terminal window is displayed.

The Password prompt is displayed.
4.

Type dell, and press <Enter>.

The root user command prompt is displayed.

5.

Type dellsysteminfo and press <Enter>.

To collect the DSET report with report filtering, type dellsysteminfo v yes r /var/data.
To collect the DSET report from specific devices, use the -d hw,st,lg option, where hw indicates
server, st indicates storage, and lg indicates logs. For example, type dellsysteminfo -v yes -d
hw, st, lg r /var/data.
For more information about report filtering, see Report Filtering (Command Line Only).
The DSET tool is executed and the collection report is saved in the /root folder by default. If you
want to save the report to a specific path, type dellsysteminfo r <path>.

6.

To copy the DSET collection report to a USB key:

17

a.
7.

Mount the USB key. See Mounting An USB Drive.

b. Copy the DSET collection report to the USB key. See Copying Files To An USB Drive.
To share the collection report with Dell technical support, use TightVNC or WinSCP. For more
information, see Using TightVNC or Using WinSCP.

Report filtering (command line interface only)

You can use the privacy option while executing DSET from the command line interface to filter the
following data from the DSET collection report:

Host Name

IP Address

Subnet Mask

Default Gateway

MAC Address

DHCP Server

DNS Server

Processes

Environment variables

Registry

Logs

iSCSI Data

Fibre Channel data (host WWN and port WWN)

If you want to include any of the data to the report, specify no in the privacy_presetlist.cfg file available
at /opt/dell/advdiags/dset/config/.

Installing the Dell iDRAC7 or iDRAC8 evaluation license

iDRAC is a systems management hardware and software solution that provides remote management
capabilities, crashed system recovery, and power control functions for Dell PowerEdge systems.
The Dell iDRAC7 or iDRAC8 evaluation license allows you to try and test certain Enterprise features for 30
days before you purchase a permanent license. A status icon in the iDRAC graphical user interface (GUI)
changes from green color to yellow color five days before the license expires. Customers who require
additional time to complete an evaluation can obtain an extension of 30 days by contacting their account
representative.
NOTE: Installing the Dell iDRAC7 or iDRAC8 evaluation license in a production environment is not
recommended.
You can install the Dell iDRAC7 or iDRAC8 evaluation license by:

Installing the iDRAC7 or iDRAC8 evaluation license using the desktop icon

Installing the iDRAC7 or iDRAC8 evaluation license using the gnome terminal
NOTE: For more information about using Dell iDRAC7 or iDRAC8 evaluation license, see the
Integrated Dell Remote Access Controller Users Guide available in the User Guides and Release
Notes folder that is available on the Support Live Image desktop.
NOTE: The Dell iDRAC7 or iDRAC8 evaluation license is not supported on PowerEdge C servers.

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Installing the iDRAC7 or iDRAC8 evaluation license using the desktop icon
To install the Dell iDRAC7 or iDRAC8 evaluation license:
1.

Boot the system using the Linux-Based Diagnostic Tools (Dell 9G-13G servers) option.
The Support Live Image desktop is displayed.

2.

Double-click the 12G_iDRAC7_Demo_License or 13G_iDRAC8_Demo_License icon.

The following prompt is displayed on the GNOME terminal window: Do you want to install
an enterprise evaluation license that is valid for 30 days [Y/N]?

3.

Press <Y> to install the license.

The license is imported and a warning message prompting to install a permanent license in 30 days is
displayed.

4.

At the, Press ENTER to exit prompt, press <Enter>.

The GNOME terminal is exited.

Installing the iDRAC7 or iDRAC8 evaluation license using the gnome terminal
To install the Dell iDRAC7 or iDRAC8 evaluation license:
1.

Boot the system using the Linux-Based Diagnostic Tools (Dell 9G13G servers) option.

2.

Double-click the gnome-terminal icon.

The CentOS desktop is displayed.

The GNOME terminal window is displayed.
3.

At the command prompt, type su , and press <Enter>.

The Password prompt is displayed.

4.

Type dell, and press <Enter>.

The root user command prompt is displayed.

5.

Perform one of the following:

For iDRAC7: /usr/iDracEvalLicense/uploadEvalLicense.sh

For iDRAC8: /usr/iDracEvalLicense/uploadEvalLicense.sh

The following prompt is displayed: Do you want to install an enterprise evaluation

license that is valid for 30 days [Y/N]?
6.

Press <Y> to install the license.

The license is imported and a warning message prompting to install a permanent license in 30 days is
displayed.

7.

At the Press ENTER to exit prompt, press <Enter>.

The GNOME terminal prompt is displayed.

Running Dell PowerEdge C system management pack

The PowerEdge C line of servers uses a baseboard management controller (BMC) to provide system
monitoring and administration, including remote power-on.
Dell provides the following Linux command-line tools to assist managing PowerEdge C servers (all tools
work with all PowerEdge C offerings).

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NOTE: Dell PowerEdge C System Management Pack is officially supported to work on PowerEdge C
servers only.
The tools available are:

PEC-logs

setupbios

bmc tool

Idstate

Running setupbios
Setupbios is a BIOS configuration tool. It provides a number of ways to setup and replicate BIOS settings
on PowerEdge C servers.
It is used to confirm or change BIOS settings.
To run setupbios:
1.

Boot the PowerEdge C server using the Linux-Based Diagnostics Tools (Dell 9G-13G servers)
option.
The CentOS desktop window is displayed.

2.

Double-click the gnome-terminal icon.

The GNOME terminal window is displayed.

3.

At the command prompt, type setupbios.

The list of options is displayed.

The output from setupbios is included in PEC-logs report for troubleshooting.

Running bmc-tool (bmc)

The bmc software application enables you to manage and configure PowerEdge C Baseboard
Management Controller by using command line interface (CLI). BMC abstracts some of the complicated
IPMI commands and provides simple, Linux-type of interface. It works with all PowerEdge C formats and
attempts to provide the most-commonly used commands in an easy format.
To run bmc:
1.

Boot the PowerEdge C server using the Linux-Based Diagnostics Tools (Dell 9G-13G servers)
option.
The CentOS desktop window is displayed.

2.

Double-click the gnome-terminal icon.

The GNOME terminal window is displayed.

3.

At the command prompt, type bmc.

The list of options is displayed.

The output from BMC is included in PEC-logs report for troubleshooting.

Running ldstate
ldstate is a front-end tool for subordinate tools to monitor storage arrays.
It provides storage monitoring for single-disk, chipset RAID, and MegaRAID controllers.

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To run ldstate;
1.

Boot the PowerEdge C server using the Linux-Based Diagnostics Tools (Dell 9G-13G servers)
option.
The CentOS desktop window is displayed.

2.

Double-click the gnome-terminal icon.

The GNOME terminal window is displayed.

3.

At the command prompt, type ldstate.

The list of options is displayed.

The output from ldstate is included in PEC-logs report for troubleshooting.

Running PowerEdge-C logs script

PowerEdge-C Script (pec-logs) is a utility that collects configuration and log data from the target server
for various chassis hardware, storage, and operating system components on Dell PowerEdge-C servers. It
uses OS specific built-in report tools and/or individual OS commands to pull operating system logs and
configuration.
You can run PowerEdge-C Logs Script using one of the following methods:

Running PowerEdge-C logs script using the desktop icon

Running PowerEdge-C logs script using the gnome terminal

Running PowerEdge-C logs script using the desktop icon

To run PowerEdge-C Logs Script:
1.

Boot the PowerEdge C server using the Linux-Based Diagnostics Tools (Dell 9G-13G servers)
option.
The CentOS desktop is displayed.

2.

Double-click the PEC-Logs icon.

The PowerEdge-C logs tool starts, the report is collected, and close the terminal.

3.

The PowerEdge-C logs tool exits and the report is saved in /var/data folder.

Running PowerEdge-C logs script using the gnome terminal

To run PowerEdge-C Logs Script using GNONE terminal:
1.

Boot the PowerEdge C server using the Linux-Based Diagnostics Tools (Dell 9G-13G servers)
option.
The CentOS desktop window is displayed.

2.

Double-click the gnome-terminal icon.

The GNOME terminal window is displayed.

3.

At the command prompt, type su , and press <Enter>.

The Password prompt is displayed.

4.

Enter dell, and press <Enter>.

The root user command prompt is displayed.

5.

Enter cd /opt/dell/pec/pec-logs/ and press <Enter>.

6.

Execute the script ./pec-logs.

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PowerEdge-C Logs Script is executed and the output is saved in /var/data.

NOTE: PowerEdge-C Logs Script is used only for PowerEdge C systems.

Intel Processor Diagnostic Tool

The Intel Processor Diagnostic Tool verifies the functionality of an Intel processor. The diagnostic checks
for brand identification, verifies the processor operating frequency, tests specific processor features, and
performs a stress test on the processor.

Installing Intel Processor Diagnostic Tool

Running Intel Processor Diagnostic Tool

Installing Intel Processor Diagnostic Tool using the desktop icon

To install Intel Processor Diagnostic Tool:
1.

Boot the system using the Linux-Based Diagnostics Tools (Dell 9G-13G servers) option.
The Support Live Image desktop is displayed.

2.

Double-click the IPDT_Install icon.

The Intel Processor Diagnostic Tool starts installing.
NOTE: Intel Processor Diagnostic Tool is not installed on the Hard Disk Drive.

3.

Type a and press <Enter> to accept the license agreement.

Intel Processor Diagnostic Tool will be installed.

4.

Press <Enter> to exit the installation window.

IPDT icon is displayed on the desktop.
NOTE: The IPDT_Install icon on the desktop is replaced by IPDT and IPDT Configuration
Editor icons.

Running Intel Processor Diagnostic Tool using the desktop icon

To run Intel Processor Diagnostic Tool, Double-click the IPDT icon.
The Intel Processor Diagnostic Tool starts, the report is collected, and the result is displayed.

Starting Dell OpenManage Server Update Utility

Dell OpenManage Server Update Utility (SUU) is a DVD-based application for identifying and applying
updates to the system.
You can use SUU to update the Dell PowerEdge system or to view the updates available for systems
supported by SUU. SUU compares the versions of components currently installed on the system with
update components packaged on the Dell PowerEdge Server Update Utility media.
SUU displays a comparison report of the versions and provides various options for updating the
components.
To start the Server Update Utility (SUU) application:
1.

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Start the server using the Linux-Based Diagnostic Tools (Dell 9G-13G servers) option.

The Support Live Image desktop is displayed.

2.

Mount the Server Update Utility stored in the USB drive or by inserting a DVD or by virtual console.

3.

Right-click the SUU icon on the desktop and select Open in Terminal.

4.

Type sudo ./suu g and press <Enter>.

The SUU window is displayed.

Running the stress tool using the GNOME terminal

To run the stress tool:
1.

Boot the system using the Linux-Based Diagnostics Tools (Dell 9G-13G servers) option.
The Support Live Image desktop is displayed.

2.

Double-click gnome-terminal.
The GNOME terminal window is displayed.

3.

In the Command Prompt, type sudo stress --cpu <forks> --hdd <pummels> --timeout
<seconds> --verbose, and press <Enter>.
For example, sudo stress --cpu 8 --hdd 4 --timeout 30s --verbose.
If the stress test is successful, a successful run completed message is displayed.

Sharing files using Samba Share service

Samba share is used to share the files between systems running on Linux and Windows.
To use the Samba share service:
1.

Start the server using the Linux-Based Diagnostic Tools (Dell 9G-13G servers) option.
The CentOS desktop is displayed. By default, the Samba services running on the on-boot folder
and /var/data folder is shared.

2.

By running the ifconfig command, check the IP address of Support Live Image.

3.

On a Windows server, on the taskbar, click Start Run. In the Open box, type the IP address of the
Support Live Image , and then press Enter.

4.

Enter the username (root), password (dell), and then click OK.
The Samba shared folder data is displayed.

Testing network connectivity

To test the network connectivity:
1.
2.

On the server, connect the network cable to either the network port that is having issues or to NIC1.
Boot the system using the Linux-Based Diagnostic Tools (Dell 9G-13G servers) option.
The CentOS desktop is displayed.

3.

Double-click the gnome-terminal icon

The GNOME terminal window is displayed.

4.

At the command prompt:

Type ifconfig, and then press <Enter> to display the network interface parameters, such as the
IP address.

Type route, and then press <Enter> to determine the default gateway.

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Type ping ip_address b, and then press <Enter> to verify if you can ping the default
gateway.

Assigning a static IP address and default gateway

To assign a static IP address and default gateway:
1.

Boot the system using the Linux-Based Diagnostics Tools (Dell 9G-13G servers) option.
The CentOS desktop is displayed.

2.

Double-click the gnome-terminal icon.

The GNOME terminal window is displayed.

3.

At the command prompt, type su , and then press <Enter>.

The Password prompt is displayed.

4.

Type dell, and then press <Enter>.

The root user command prompt is displayed.

5.

Type service NetworkManager stop, and press <Enter>.

6.

To assign a static IP, type ifconfig <eth0> <ip_address> netmask <subnet> , and then
press <Enter>.

7.

To assign a default gateway, type route add default gw <ip_address>, and then press
<Enter>.

8.

Type service NetworkManager start, and then press <Enter>.

Generating the PCI devices list

To generate the PCI devices list connected to your system:
1.

Boot the system using the Linux-Based Diagnostic Tools (Dell 9G13G servers) option.
The CentOS desktop is displayed.

2.

Double-click the gnome-terminal icon.

The GNOME terminal window is displayed.

3.

At the command prompt, type lspci , and press <Enter>.

The PCI devices list is displayed.

4.

To export the PCI devices list to a file, at the command prompt:

Type lspci > /var/data/lspci.txt

Type lspci > /mnt/disc/folder_name/lspci.txt to copy to the local file system after
remount, where folder_name is the folder on the local file system. For instructions to remount,
see Accessing And Remounting The Local File System.

Clearing ESM logs (Dell's 9th generation or later PowerEdge servers only)
To clear ESM logs:
1.

Start the system using the Linux-Based Diagnostic Tools (Dell 9G13G servers) option.
The CentOS desktop is displayed.

2.

Double-click the gnome-terminal icon.

3.

At the command prompt, type su-, and press <Enter>.

The GNOME terminal window is displayed.

The password prompt is displayed.

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4.

Type dell and press <Enter>.

The root user command prompt is displayed.

5.

At the command prompt, type /opt/dell/advdiags/dset/bin/./ClearESMLog , and press

<Enter>.

6.

At the Do you want to continue? Y/N prompt, press <Y>.

Clearing the SBE log

To clear SBE logs:
1.

Boot the system using the Linux-Based Diagnostic Tools (Dell 9G-13G servers) option.
The CentOS desktop is displayed.

2.

Double-click the gnome-terminal icon.

The GNOME terminal window is displayed.

3.

At the command prompt, type su , and then press <Enter>.

The Password prompt is displayed.

4.

Type dell, and then press <Enter>.

The root user command prompt is displayed.

5.

Type dcicfg command=clearmemfailures, and then press <Enter>.

Accessing and remounting the local file system

To access and mount the local file system:
NOTE: By default, the local hard disk drives are mounted as read-only.
1.

Boot the system using the Linux-Based Diagnostic Tools (Dell 9G-13G servers) option.
The Support Live Image desktop is displayed.

2.

Double-click the Local Hard Drives icon.

3.

Double-click the disc folder.

The local hard drives are represented as folders named sde1, sde2, sde3, and so on.

4.

To identify where the C: drive is mounted, open and check each folder.
The C: drive may be mounted at /mnt/disc/sde2.

5.

To remount the local file system as read/write NTFS:

a.

Close all windows that may be accessing the local file system.

b.

Double-click the gnome-terminal icon.

c.

In the CentOS terminal window, type umount /dev/sde2, where /dev/sde2 is the location of
the device or partition you want to unmount.

d.

Type mount -t ntfs /dev/sde2 /mnt/disc/sde2, where /dev/sde2 is the actual

location and /mnt/disc/sde2 is the new mount location.

The local file system is now available in read/write format.

Mounting a USB drive

To mount an USB drive:
1.

Boot the system using the Linux-Based Diagnostics Tools (Dell 9G-13G servers) option.

25

The CentOS desktop is displayed.

2.

Double-click the gnome-terminal icon.

The GNOME terminal window is displayed.

3.

At the command prompt, type su , and then press <Enter>.

The Password prompt is displayed.

4.

Type dell, and then press <Enter>.

The root user command prompt is displayed.

5.

Type mount, and then press <Enter>.

The available storage devices are listed. The USB drive is usually listed as type vfat (ro). For
example, the USB drive may be listed as /dev/sda1 on /mnt/disc/sda1 type vfat (ro).

6.

Type mount -o remount,rw /dev/<device_name>, where <device_name> is the name of the

USB device.

Copying files to a USB drive

To copy files to an USB drive:
1.

Boot the system using the Linux-Based Diagnostics Tools (Dell 9G-13G servers) option.
The CentOS desktop is displayed.

2.

Double-click the gnome-terminal icon.

The GNOME terminal window is displayed.

3.

At the command prompt, type sudo nautilus, and then press <Enter>.
The Nautilus browser is displayed.

4.

Under Places, click File System.

5.

In the right pane, navigate to the /var/data folder, and locate the file (for example, DSET collection
report) you want to copy.

6.

Right-click the file you want to copy, and then select Copy.

7.

Under Places, click File System.

8.

In the right pane, navigate to the /mnt/disc/ folder, and open the folder that corresponds to the
mounted USB drive.

9.

Right-click and select Paste.

Starting the Vim editor

Vim Editor is a text editing tool used to open the .txt files.
To start the vim editor:
1.

Boot the system using the Linux-Based Diagnostics Tools (Dell 9G-13G servers) option.
The CentOS desktop is displayed.

2.

Double-click the gnome-terminal icon.

The GNOME terminal window is displayed.

3.

At the command prompt, type vim file_name, where file_name is the name of the file.
The vim editor is displayed.

4.

To insert text, type i.

5.

Type the required information.

6.

To exit the insert mode, press <Esc>.

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7.

To save the file, type :wq.

The file is saved in the current folder.

Starting gedit
gedit is a Guibased text editing tool.
To start gedit:
1.

Boot the system using the Linux-Based Diagnostic Tools (Dell 9G-13G servers) option.
The CentOS desktop is displayed.

2.

Click Applications Accessories gedit Text Editor.

The gedit window is displayed.

Starting the Hex editor

Hex Editor is a GUI-based text editing tool.
To start the hex editor:
1.

Boot the system using the Linux-Based Diagnostic Tools (Dell 9G-13G servers) option.
The CentOS desktop is displayed.

2.

Click Applications Programming Hex Editor.

The GHex window is displayed.

Using TightVNC
You can establish a remote desktop session using TightVNC. After a remote connection is established,
you can copy and paste the configuration files from the remote system to a local system at Dell technical
support.
Ensure that TightVNC is installed on the local system (Dell technical support) and that the remote system
is booted to CentOS.
To use TightVNC:
1.

Launch TightVNC on the local system.

The New TightVNC Connection dialog box is displayed.

2.

In the TightVNC server box, type the IP address of the remote system.

3.

In the User name field, type root.

4.

In the Password field, type dell.

5.

Click Connect.
The desktop of the remote system is displayed.

Using WinSCP
WinSCP is a Windowsbased tool. You can securely transfer files between a local Windows and a remote
Linux (Support Live Image) system using WinSCP. You can use WinSCP to securely transfer the
configuration reports to Dell technical support. WinSCP is available for download at winscp.net.

27

To use WinSCP:
1.

Ensure that WinSCP is installed on the local Windows system (Dell technical support) and that the
remote system is booted to Support Live Image.

2.

Launch WinSCP on the local system.

The WinSCP Login dialog box is displayed.

3.

In the Host name box, type the ip address of the remote system.

4.

In the User name field, type root.

5.

In the Password field, type dell.

6.

Click Login.
The WinSCP window is displayed with the directory structure of the local and remote systems. You
can securely drag the files between the local and remote system.

Useful commands
This section provides the Linux commands you can use to start, stop, or restart the OMSA and network
service. At the terminal command prompt, type the commands listed in the following tables to perform
the required functions.
NOTE: You can run these commands using the root privileges.
Table 4. OMSA service commands

Command

Description

srvadmin-services.sh start

Start the OMSA service.

srvadmin-services.sh stop

Stop the OMSA service.

srvadmin-services.sh restart

Restart the OMSA service.

srvadmin-services.sh status

Status of the OMSA service.

Table 5. Network service commands

Command

Description

service network start

Start the network service.

service network stop

Stop the network service.

service network restart

Restart the network service.

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