1. Which of the following is to be done the auditor while internet banking services audit ?

[A] Tour the server room

[B] The user is not allowed to login after defined repeated failed attempts
[C] Contract clearly states the services that will be provided by the vendor
[D] All of the above
[E] None of these
(Ans):-A

2. ___________ can be one of the approach used to tax online transactions .

[A] Permanent establishment
[B] Residence based
[C] Income based classification
[D] All of the above
[E] None of these
(Ans):-D

3. To stop unauthorized access to the computer systems we should :

[A] Have a trust worthy system administrator
[B] Have a sound encryption policy
[C] Have as good password policy
[D] All of the above
[E] None of these
(Ans):-C

4. An attack on network will not bother to do :

[A] Network Investigation

[B] Network Management
[C] Access Gaining
[D] Escaping
[E] None of these
(Ans):- B

5. Which of the following details do you think should be checked on security breaches?
[A] Authorized access to system resources
[B] Un-authorized access to system
[C] Un-authorized attempts to change security definitions
[D] All of the above
[E] None of these
(Ans):-D

6. The internet is an example of a:

[A] Packet switched network
[B] Cell switched network
[C] Circuit switched network
[D] All of the above
[E] None of the above
(Ans):-A

7. Which of the following methods are NOT used by kerbaos to establish a secure connection
between the client and the target server?
[A] OCR

[B] Secret key

[C] Password
[D] Al of these
[E] None of these
(Ans):-C

8. ____________ is the process of organizing data in tables with the object of elimination
redundancy and inconsistent dependency.
[A] Data modeling
[B] Normalization
[C] Data mining
[D] All of these
[E] None of these
(Ans):-B

9. Which can be used for development for an application?

[A] Data
[B] Human factor
[C] Technology
[D] All of these
[E] None of these
(Ans):-D

10. The security features of the application should be the time of

[A] Programming phase
[B] Conceptual design

[C] Testing phase

[D] All of these
[E] None of these
(Ans):-B

11. Which of the following statements is FALSE pegarding selection of hardware /

software?
[A] Budget allocated for application is limited to hardware and software cost.
[B] The application should be easy to use by programming rather than by the end user
[C] The requirement for the application should be decided
[D] All of these are false
[E] None of these
(Ans):-B

12. A good data base should have

[A] Financial stability of the vendor
[B] Scope for achieves
[C] Provision for data integrity and system integrity
[D] All of the above
[E] None of these
(Ans):-D

13. To check if data that is being entered does not have blanks, we have
[A] A mathematically calculated check digit
[B] Control check to verify if the data is in accordance to pre-determined criteria
[C] Competeness check

[D] All of these

[E] None of these
(Ans):-C

14. A detective control is used to check if correct numbers are keyed in

[A] Sequence check
[B] Manual check
[C] Check digits
[D] All of these
[E] None of these
(Ans):-C

15. On August 23,2005, an an accounting clreck prepared an invoice dated August 31,2005,
Which control can check this ?
[A] Size check
[B] Hash total
[C] Range check
[D] All of the above
[E] None of these
(Ans):-C

16. Processing control procedures have

[A] Authorization and authentication of users
[B] Access control for online data
[C] Reporting of before and after images
[D] All of these

[E] None of these

(Ans):-D

17. Which cannot assure data accuracy in an application?

[A] Control total
[B] Limit and reasonableness test
[C] Echo checking
[D] All of these
[E] None of these
(Ans):-C

18. A computer works faster with

[A] GUI
[B] Mouse
[C] Keyboard
[D] All of these
[E] None of these
(Ans):-C

19. SMTP protocol is used for

[A] Sending email messages between servers
[B] Sits between client server
[C] Transmit news to all clients
[D] All of the above
[E] None of these

(Ans):-A

20. Which form of job scheduling uses triggers?

[A] Manual scheduling
[B] Distributed scheduling
[C] Mainframe scheduling
[D] Automated scheduling
[E] None of these
(Ans):-C

1. MICR devices can read:

[A] Letters
[B] Numbers
[C] Both of these
[D] All of these
[E] None of these
(Ans):-B

2. Auxiliary storage consists of

[A] Magnetic tapes
[B] CDs
[C] Both of these
[D] All of these
[E] None of these
(Ans):-A

3. Who can provides access rights to users?

[A] Data custodian
[B] Data owner
[C] The data base administrator
[D] Management
[E] None of these
(Ans):-C

4. Security policy of an organization need not have

[A] The overall security philosophy of the organization

[B] The authorization procedure for accessing data
[C] Security awareness program
[D] Highlights and identity of the sensitive security features
[E] None of these
(Ans):-D

5. In case of a virus getting into computer, which of the following will help?
[A] Encryption
[B] NORTON
[C] Police complaint
[D] All of these
[E] None of these
(Ans):-B

6. Which of the following do you think is NOT necessary for computerization system in a
bank?
[A] Effective customer service
[B] Effective back office integration
[C] Focus on manual records
[D] All of these
[E] None of these
(Ans):-C

7. BCNF is needed because:

[A] Otherwise tuples may be duplicated

[B] When a data is deleted tuples may be lost

[C] Updating is otherwise is difficult
[D] When there is dependent attributes in two possible composite keys one of the attribute is
unnecessarily duplicated in the tuples
[E] None of these
(Ans):-D

8. Which of the following is reliable service?

[A] TCP
[B] UDP
[C] Both [A] & (2)
[D] Either [A] nor (2)
[E] None of these
(Ans):-A

9. Firewall is used in PC for

[A] Security
[B] Authentication
[C] Data transmission
[D] All of these
[E] None of these
(Ans):-A

10. A transmission in which receiver receives the data simultaneously as it is relayed is called
[A] Video-conferencing
[B] Online transmission

[C] Real-time transmission

[D] Offline transmission
[E] None of these
(Ans):-C

11. A protocol is:

[A] Service that helps in communicating
[B] Rules that help computer talk
[C] Way of transmission data over the net
[D] All of these
[E] None of these
(Ans):-B

12. Which of the following are relational integrity constraints?

[A] Null value
[B] Prim any key
[C] Referential integrity
[D] All the above
[E] None of these
(Ans):-D

13. Which of the following do think is NOT to develop an application for computer?
[A] Feasibility study
[B] Designing
[C] Testing

[D] All the above

[E] None of these
(Ans):-D

14. Binary equivalent to 87 is:

[A] 1010111
[B] 1101111
[C] 1011111
[D] 10111111
[E] None of these
(Ans):-A

15. In binary system the highest value of an 8-bit number is

[A] 255
[B] 256
[C] 253
[D] 259
[E] None of these
(Ans):-A

16. Which of them is true?

[A] Data can be facts / figures / letters / words symbols etc. that represent an idea or object
[B] Data is raw material from which information is derived.
[C] Data is numbers, alphabets
[D] All the above

[E] None of these

(Ans):-A

17. Maximum storage space is available on

[A] CDs
[B] Floppies
[C] ROM
[D] Hard disc
[E] None of these
(Ans):-D

18. ____________ deals with the restructuring of existing source code in reverse engineering.
[A] Abstraction
[B] Completeness
[C] Users screen
[D] Directionality
[E] None of these
(Ans):-D

19. Which of the following person should be made responsible for reporting maintenance
problems in a LAN?
[A] Network administrator
[B] Users
[C] Security officer
[D] All the above
[E] None of these

(Ans):-B

20. Software change management decides:

[A] How to manage alternations, irrespective of the stage of the life cycle of a product
[B] Development stages working
[C] Maintenance stages working
[D] All the above
[E] None of these
(Ans):-A

1. Which department people can best help in auditing?

[A] ERP
[B] EDP
[C] Finance
[D] Higher Mnagement
[E] None of these
(Ans):B

2. Which is not manual technique for computer assisted audit technique?

[A] Interviews
[B] Code Reviews
[C] Questionnaires
[D] Control Flow Chart
[E] None of these
(Ans):B

3. Which of the following is not a common standard for service level management?
[A] IEC2000
[B] ISO9000
[C] ISO2000
[D] COBIT
[E] None of these
(Ans):D

4. Which of the following BEST describes Partnerin the phrasePeople, Processes,

Products and Partners?

[A] Suppliers, manufactures and vendors

[B] Custemors
[C] Enternal department
[D] The facilities management function
[E] None of these
(Ans):A

5. Which is the most important of SLM?

[A] Custemer service
[B] Custemer satisfaction
[C] 24*7 IT support
[D] Meeting the SLAs
[E] None of these
(Ans):B

6. Of the following which is not part of service lavel manegement?

(1)Service level recritement
[B] Service desk
[C] Service catalog
[D] Service improvement plan
[E] None of these
(Ans):B

7. What is the sub-process of capacity planning?

[A] Business capacity planning

[B] Service capacity planning

[C] Resource capacity planning
[D] All of these
[E] None of these
(Ans):D

8. Which of the following is not a part of Financial Mangement for IT Services?

[A] Charging
[B] Budgeting
[C] Accounting
[D] Procurement
[E] None of these
(Ans):D

9. Understanding customer usage of services and how this varies over time is part of which
process?
[A] Service protofolio Management
[B] Service level management
[C] Component capacity management
[D] Demand management
[E] None of these
(Ans):D

. 10. Which is not a charectaristics of a process?

[A] Process is always measurable
[B] Process always delivers specific results

[C] Process always responds to specific events

[D] Process always is necessary
[E] None of these
(Ans):D

11. What does a service always deliver to customer?

[A] Application
[B] Infrastructure
[C] Value
[D] Resouces
[E] None of these
(Ans):C

12. Who owns the specific costs and risks assosiated with providing a service?
[A] The service provider
[B] The service level manger
[C] The customer
[D] Resources
[E] None of these
(Ans):A

13. Financial department needs higher security measures is example for which SLA?
[A] Corporate level SLA
[B] Customer level SLA
[C] Service level SLA

[D] All of these

[E] None of these
(Ans):B

14. Which of the following activities is NOT a part of the Deming cycle?
[A] Act
[B] Plan
[C] D o
[D] Coordinate
[E] None of these
(Ans):D

15. E-mail services for a particular department needs encryption and secure backups is
example of:
[A] Corporate level SLA
[B] Customer level SLA
[C] Service level SLA
[D] All of these
[E] None of these
(Ans):C

16. Which stage of the service life cycle is MOST concerned with defining policies
andobjectives?
[A] Service design
[B] Service transition
[C] Service startegy

[D] Service operation

[E] None of these
(Ans):C

17. Which of the following should a service catelog contain?

[A] The version information of all software
[B] The organizational structure of the company
[C] The customer
[D] Resources
[E] None of these
(Ans):D

18. Which of the following do service metrics measyres?

[A] Processes and functions
[B] Maturity and cost
[C] The end to end service
[D] Infrastructure avalibility
[E] None of these
(Ans):C

19. What are the key issues in choosing the measurement process?
[A] Accuracy
[B] Cost
[C] Visibility
[D] All of these

[E] None of these

(Ans):D

20. Which of these is critcal success for service level agreement?

[A] All services are met
[B] Users appreciate the costs of desired service levels
[C] Service perfomance measures are available
[D] All of the above
[E] None of these
(Ans):B

Human Resources Management (MGT-501)

Q1. HRM is associated with the management of;

A. General people
B. Financial resources
C. Organizational people
D. Community members

Q2. Cost of human resources refers to;

A. Company profits
B. Employee shares
C. Salary packages
D. Earned revenues

Q3. Top level managers require __________________ skills the most;

A. Technical
B. Interpersonal
C. Conceptual
D. Mechanical

Q4. Matching the job description with the individuals qualification is an important aspect of;
A. IS

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Page 2

B. MIS
C. HRIS
D. DBMS

Q5. HR managers are generally the _______________ managers;

A. Line
B. Middle
C. Staff
D. Top

Q6. Manufacturing was the main concern of personnel department during;

A. Mechanistic period
B. Catalytic period
C. Organist period
D. Strategic period

Q7. SWOT Analysis is a tool for;

A. Determining organizations mission
B. Developing organizational goals
C. Formulating strategies
D. Environmental scanning

Q8. Jobs are identified & grouped while;

A. Planning
B. Organizing
C. Leading
D. Controlling

Q9. According to the Hawthorne studies, the productivity of employees;

A. Increased by increasing light
B. Decreased by decreasing light
C. Increased by observing them
D. No change in their productivity

Q10. Organizational goals should be;

A. Achievable

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Page 3

B. Ambiguous
C. Random
D. Vague

Q11. Which one of the following is NOT the source of workforce diversity?
A. Age
B. Gender
C. Education
D. Resentment

Q12. To anticipate the human resource needs of the organization based on some previous data or managerial judgment is known
as;
A. Demand forecasting
B. Supplies forecasting
C. Financial forecasting
D. Sales forecasting

Q13. The thorough & detailed study regarding jobs within an organization is represented by;
A. Job analysis
B. Job description
C. Job specification
D. Job evaluation

Q14. A practice used by companies to assign their costly activities to outside providers,
(for the purpose of cost saving), rather than completing it internally is called;
A. Planning
B. Decentralization
C. Restructuring
D. Outsourcing

Q15. Organizational behavior depicts the;

A. Jargons used within the organization

B. Collective behavior of an organization
C. Effect of societys common behavior on an organization
D. Culture prevails in an organization

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Page 4
Q16. Leaders perform;
A. Decisional roles
B. Informal roles
C. Informational roles
D. Interpersonal roles

Q17. Organizations take inputs from its;

A. Rules & Policies
B. Internal Environment
C. External Environment
D. Legislations

Q18. As organizational activities are interrelated, it is said to be;

A. A closed system
B. An isolated system
C. An open system
D. A clogged system

Q19. Management sciences department is one of the _______________ of the VU;

A. System
B. Subsystem
C. Board
D. Structure

Q20. Shifting from manual to computerized system is resulted due to;

A. Workforce diversity
B. Technological advancement
C. Stake holders involvement
D. Globalization

Human Resources Management (MGT-501)

MCQ 5

1. _________ is the process of acquiring, training, appraising and compensating employees, attending to their labor relations,
health and safety and fairness concerns.
a. Labor Relations
b. Organizational Behavior

Page 5

c. Human Resource Management

d. Organizational Health and Safety Management

2. Which of these refers to the temporary, part-time and self-employed workers?

a. Internal labor force
b. Contingent work force
c. High-performance work systems
d. Downsized employees

3. Which basic function of management includes delegating authority to subordinates and establishing channels of communication?
a. Planning
b. Organizing
c. Leading
d. Staffing

4. Over the past 25 years, all of these areas of legal environment have influenced HRM except:
a. Equal employment opportunity legislation
b. Employees pay and benefits
c. Employee competition legislation
d. Job security

5. One of the most popular methods of increasing employee responsibility and control is _______.
a. Outsourcing
b. "Military model" of management
c. HRIS
d. Work teams

6. Which of these is a major dimension of HRM practices contributing to company competitiveness?

a. Compensating human resources
b. Acquiring and preparing human resources
c. Managing the human resource environment
d. All of the given options

7. How has technology changed HRM practices?

a. Recruiting using the web generates smaller, more focused applicant pools.
b. Employee training is offered through scheduled classes rather than on demand.

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Page 6

c. Electronic resumes take less time to evaluate than paper resumes.

d. None of the given options.

8. How do companies facilitate workforce diversity?

a. Rely on external support systems for minority workers.
b. Encourage employees to challenge the beliefs and values of other employees.
c. Build in accountability through surveys and audits.
d. Reinforce traditional values.

9. Employee involvement requires extensive additional HRM activity in which of these areas?
a. Training
b. Benefits
c. Labor negotiation
d. Marketing

10. Managers who meet designated goals are _______.

a. Assertive
b. Efficient
c. Effective
d. Entitled

11. David conducts new employee orientation for a large organization. His work is within which basic HRM function?
a. Management
b. Motivation
c. Career planning
d. Training and development

12. Employee relations specialists are involved in which of these activities?

a. Handling employee complaints
b. Working with position control specialists in compensation
c. Negotiating benefits packages
d. Coordinating interview schedules

13. The father of scientific management is ________.

a. Deming
b. Burns

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Page 7

c. Taylor
d. Hawthorne

14. A large organization is an EEO employer with an affirmative action plan. Which of these activities is performed as part of the
plan?
a. All job applicants must have a recommendation from current or past employee
b. Insurance premiums from former employers of all applicants are analyzed
c. Job requirements are determined based on skills, knowledge and abilities
d. Job announcements are posted on the company bulletin board

15. Which of these items would be in the highest security category of a typical HRIS?
a. Employee name
b. Former employers
c. Salary
d. Work location

16. Which of these decreases in the labor supply is the easiest to predict?
a. Transfers-in
b. Retirements
c. Voluntary quits
d. Prolonged illnesses

17. Wal-Mart differentiates its business by offering the lowest prices. Offering the lowest prices is Wal-Marts _________.
a. Functional strategy
b. Competitive advantage
c. Distinctive competence
d. Corporate strategy

18. __________ is the process of assessing progress toward strategic goals and taking corrective action as needed.
a. Strategic management
b. Strategic planning
c. Strategic control
d. Diversification

19. _________ is the right to make decisions, to direct the work of others and to give orders.
a. Leadership

Page 8
b. Authority
c. Delegation
d. Management

20. Which of the following is considered a qualitative approach to job analysis?

a. Position analysis questionnaire
b. Interviews
c. Department of Labor approach
d. Functional job analysis

1. Which one of the following statements is not correct?

In the matrix structure of organization, there is:
(a) dual chain of command
(b) better communication
(c) more flexibility
(d) less conflict
Ans. (d)
2. Consider the following statements:
1. Model synthesis of organization is based on the fact that all organizations must deal with
uncertainty
2. Sources of uncertainty are external as well as internal
3. If the sources of organizational uncertainty are internal, then the organization will try to reduce
uncertainty by decentralizing
Which of the statements given above are correct?
(a) Only 1555555 and 2
(b) Only 2 and 3
(c) Only I and 3
(d) 1, 2 and 3
Ans. (a)
3. Consider the following statements:
Organization development is different from
1. Management development which is action oriented.
2. Operations research which is not human value oriented.
Which of the statements given above is/are correct?
(a) Only 1
(b) Only 2
(c) Both 1 and 2
(d) Neither 1 nor 2
Ans. (b)
4. Which of the following are the outcomes of organizational development?
1. Improvement in interpersonal skills of members
2. More organic organization
3. Resolution of conflicts through interactive methods
Select the correct answer using the code given below:
(a) 1, 2 and 3
(b) Only 1 and 2
(c) Only 2 and 3
(d) Only 1 and 3
Ans. (a)
5. Consider the following statements:
1. Activities classified for line authority differ in each organization.
2. For small organizations, all positions may be line positions.
3. Staff authority is based on expert power.
Which of the statements given above are correct?
(a) 1, 2 and 3
(b) Only 1 and 2
(c) Only 2 and 3
(d) Only 1 and 3
Ans. (c)
6. Consider the following statements:
1. Decentralization has the same advantages as delegation.
2. Decentralization leads to more flexibility in an organization.

3. Decentralization leads to slower decision making in raid1y changing environment

Which of the statements given above are correct?
(a) l, 2 and 3
(b) Only l and 2
(c) Only 2 and 3
(d) Only I and 3
Ans. (b)
7. Which one of the following is not a function of a leader in an organization?
(a) Motivating employees
(b) Fixing the remuneration package of the employees
(c) Resolving conflict
(d) Selecting the most effective communication channel
Ans. (b)
8. Consider the following statements:
1. Control helps to monitor environment changes and their effects on the organizations progress.
2. Delegation of authority in participative management does not change the nature of the
control process.
Which of the statements given above is/are correct?
(a) Only 1
(b) Only 2
(c) Both 1 and 2
(d) Neither 1 nor 2
Ans. (a)
9. Which of the following techniques used by organizations engaged in public administration are
based on network analysis?
1. Organization and Methods (O. and M.)
2. PERT
3. Critical Path Method
4. Work Study
Select the correct answer using the code given below:
(a) 1, 2, 3 and 4
(b) Only 1 and 2
(c) Only 2 and 3
(d) Only 1 and 4
Ans. (c)
10. Which one of the following is not a defense public sector undertaking?
(a) Bharat Dynamics Ltd.
(b) Mishra Dhatu Nigam Ltd.
(c) Bharat Earth Movers Ltd.
(d) Bharat Heavy Electrical Ltd.
Ans. (d)
11. Which of the following is/are essential to delegate authority in an organization?
1. Establish feedback channels
2. Others must not know that delegation has occurred
3. Delegates range of discretion should not be specified
Select the correct answer using the code given below:
(a) Only 1
(b) Only 2 and 3
(c) Only 1 and 3
(d) 1, 2 and 3
Ans. (a)
12. Which one of the following statements is not correct?

Wider span of control is consistent with efforts of the organizations to

(a) get closer to customers
(b) speed up decision making
(c) reduce cost
(d) improve supervision
Ans. (d)
13. Consider the following statements:
Computer technology has made the concept of:
1. authority more relevant
2. authority less relevant
3. chain of command more relevant
4. unity of command less relevant
Which of the statements given above is/are correct?
(a) l and 3
(b) Only 3
(c) 2 and 4
(d) 1 and 4
Ans. (c)
14. Consider the following statements:
Human diseconomies from increasing work specialization beyond a limit surface in the form of:
1. stress
2. poor quality of output
3. increased absenteeism
4. high turnover from the organization
Which of the statements given above is/are correct?
(a) 1, 2, 3 and 4
(b) Only 1 and 4
(c) Only 2 and 3
(d) Only 1
Ans. (a)
15. Who among the following developed the classic three- step model of organizational change?
(a) Kurt Lewin
(b) H. Simon
(c) J.P. Kotter
(d) L.R. Murphy
Ans. (a)
16. Who developed the concept that tension between workers logic of sentiment and managers
logic of cost and efficiency could lead to conflict within the organization?
(a) Herbert Simon
(b) Chester Barnard
(c) Fredrick W. Taylor
(d) Elton Mayo
Ans. (d)
17. Consider the following statements:
1. Through the Hawthorne Studies, Elton Mayo could support Mary Parker Folletts theory that the
lack of attention to human relationships was a major flaw in other management theories.
2. The book The Human Problems of an Industrialized Civilization was written by Mary Parker
Follett.
Which of the statements given above is/are correct?
(a) Only l
(b) Only 2
(c) Both 1 and 2

(d) Neither 1 nor 2

Ans. (a)
18. Match List- I (Leadership Type) with List-II (Main idea/ Model) and select the correct answer
using the code given below the lists:
List -I (Leadership Type) List-II (Main idea/Model)
A. Participative 1.Vroom and Yettons Normative Model
B. Contingency 2. The Managerial Grid
C. Behavioral 3. Likerts Leadership Style
D. Situational 4. Fiedlers Least Preferred Co-worker (LPC) Theory
Code:
ABCD
(a) 2 4 3 1
(b) 3 1 2 4
(c) 2 1 3 4
(d) 3 4 2 1
Ans. (d)
19. Which of the following are among the 14 principles of management in the classical
management work of Henri Fayol?
1. Personnel tenure
2. Unity of command
3. Core competence
4. Scalar chain
Select the correct answer using the code given below:
(a) Only 1, 2 and 3
(b) Only 2 and 4
(c) Only l and 3
(d) 1, 2, 3 and 4
Ans. (b)
20. Which of the following pairs is/are correctly matched?
Scholar Viewpoint
1. F. Riggs In developing countries, bureaucracy also performs political roles
2. Harold Laski Bureaucracy is a threat to democratic government
3. S. Eisenstadt Bureaucracy is the most rational form of organization
Select the correct answer using the code given below:
(a) 1 and 2
(b) Only 1
(c) Only 2
(d) 1 and 3
Ans. (a)
21. Which of the following pairs is/are correctly matched?
1. Cybernetic Theory : Norbert Weiner
2. Task-Technology : Joan Woodward
3. Classical Approach to : Frederick Taylor
organizational design
Select the correct answer using the code given below:
(a) Only 1 and 2
(b) Only 2 and 3
(c) Only 1
(d) 1, 2, and 3
Ans. (a)
22. Consider the following statements:
1. Defects in co-ordination inherent in large-scale organizations may apply to an organization

whether the organization is bureaucratic or not.

2. Chester Barnard criticized Weber for failing to analyze the correspondence of behaviour in
organizations with organizational blueprints.
Which of the statements given above is/are correct?
(a) Only 1
(b) Only 2
(c) Both 1 and 2
(d) Neither 1 nor 2
Ans. (c)
Directions: The following nine (9) items consist of two statements, one labelled as the Assertion
(A) and the other as Reason (R). You are to examine these two statements carefully and select the
answers to these items using the codes given below:
Codes:
(a) Both A and R are individually true and R is the correct explanation of A
(b) Both A and R are individually true but R is not correct explanation of A
(c) A is true but R is false
(d) A is false but R is true
23. Assertion (A): Behavioral approach to leadership believes that individuals trained-in
appropriate leadership would be able to lead more effectively.
Reason (R): Behaviors unlike traits can be learned.
Ans. (a)
24. Assertion (A): A bureaucrats capacity to adapt to changing circumstances is far less than that
conceived by those who drew up the organizational rules.
Reason (R): In order to be perceived as effective, the bureaucrat behaves consistently and follows
rules strictly.
Ans. (a)
25. Who among the following expressed the view that virtually all the decisions in an organization
are such that they do not maximize, but only suffice?
(a) George Miller
(b) Herbert A. Simon
(c) Kurt Lewin
(d) Abraham Maslow
Ans. (b)
26. Match List- I (Early Model of Motivation) with List -II (Person) and select the correct answer
using the code
given below the lists:
List -I List -II
(Early Model of Motivation) (Person)
A. Traditional Model 1. Douglas McGregor
B. Human Relations 2. Frederick Taylor
C. Human Resource Model 3. Elton Mayo
Codes:
ABC
(a) 1 2 3
(b) 2 3 1
(c) 1 3 2
(d) 2 1 3
Ans. (b)
27. Consider the following statements:
1. Henri Fayol was the first to describe the fly functions of management.
2. Henri Fayol was a French management theorist whose theories concerning human relations were
widely influential in the beginning of the 20th Century.

Which of the statements given above is/are correct?

(a) Only 1
(b) Only 2
(c) Both 1 and 2
(d) Neither 1 nor 2
Ans. (a)
28. Consider the following statements:
1. Much of current knowledge of selection techniques, employee training and work design is built
on the work of Hugo Munsterberg.
2. Hugo Munsterberg combined scientific management and industrial psychology in his work.
Which of the statements given above is/are correct?
(a) Only l
(b) Only2
(c) Both 1 and 2
(d) Neither 1 nor 2
Ans. (c)
29. Which one of the following is not i component of Max Webers ideal bureaucracy?
(a) Job specialization
(b) Impersonality
(c) Career orientation
(d) Organization as a social system
Ans. (d)
30. Who among the following conducted one of the most widely cited pig iron experiment as an
example of scientific management?
(a) Robert Owen
(b) Frederick W. Taylor
(c) Chester Barnard
(d) Mary Parker Follett
Ans. (b)
31. The systems approach is mainly based on the work of which one of the following?
(a) Chris Argyris
(b) Chester Barnard
(c) Ludwig Bertalanffy
(d) A. Etzioni
Ans. (c)
32. What is a Shadow Cabinet in the British system?
(a) A group of young members of the ruling party
(b) A group of members from the opposition party who scrutinize some functions of the
government and present alternative policy
(c) A team of intellectuals who advise the Cabinet
(d) A Cabinet Committee that functions under the guidance of the Cabinet
Ans. (b)
33. Consider the following statements about the features of the administrative system in France:
1. Ministers are more concerned with direct administration in the provinces.
2. Specialist personnel are found only in small numbers in the advisory and policy-making roles.
3. Freedom of executive action from the legislatures supervision increased under the Fifth
Republic.
Which of the statements given above are correct?
(a) 1, 2 and 3
(b) Only 1 and 2
(c) Only 2 and 3
(d) Only 1 and 3

Ans. (a)
34. Which of the following Departments of the Government of India were put under the Cabinet
Secretariat at the time of their creation?
1. Department of Electronics
2. Department of Scientific and Industrial Research
3. Department of Personnel
Select the correct answer using the code given below:
(a) Only 1 and 2
(b) Only 2 and 3
(c) Only 1 and 3
(d) 1, 2 and 3
Ans. (d)
35. Consider the following statements:
1. The Administrative Reforms Commission (ARC) had recommended that the Department of
Personnel of a State should be put under the charge of the Chief Secretary of the State.
2. Chief Secretary of a State is not involved in any manner in the promotion of State Civil officers
to the All-India Services.
Which of the statements given above is/are correct?
(a) Only 1
(b) Only 2
(c) Both 1 and 2
(d) Neither 1 nor 2
Ans. (a)
36. Who among the following are administratively linked with the Department of Personnel and
Training?
1. Central Bureau of Investigation
2. Union Public Service Commission
3. Central Vigilance Commission
Select the correct answer using the code given below:
(a) Only 1 and 2
(b) Only 2 and 3
(c) Only 1 and 3
(d) 1, 2 and 3
Ans. (d)
37. Who among the following introduced the concepts and phrases conflict resolution and the
task of leadership?
(a) Henri Fayol
(b) Elton Mayo
(c) Mary Parker Follett
(d) Chester Barnard
Ans. (c)
38. Consider the following statements:
1. The rationalist paradigm of public policy is dominated by scholars of public administration
rather than by political scientists.
2. The increment list paradigm of public policy making and implementation is theoretical,
effectual, prescriptive and nonnative.
Which of the staten1ts given above is/are correct?
(a) Only 1
(b) Only 2
(c) Both 1 and 2
(d) Neither 1 nor 2
Ans. (a)

39. Consider the following statements:

1. The Management Information System (MIS) provides decision making assistance for
unstructured problems.
2. Decision Support System (DDS) is structured around analytic decision models on a specialized
management database.
Which of the statements given above is/are correct?
(a) Only 1
(b) Only 2
(c) Both 1 and 2
(d) Neither 1 nor 2
Ans. (b)
40. Consider the following statements about open model of organization:
1. Means (or the proper way to do a job) are emphasized in the open model.
2. Non-routine tasks occur in unstable conditions in the open model.
3. The beginning of the open model can be traced to Saint-Simon and Auguste Comte.
Which of the statements given above is/are correct?
(a) Only 2
(b) 1 and3
(c) 2 and 3
(d) 1 and 2
Ans. (c)
41. Which one of the following is not included in hygiene factors in the Herzberg two-factor
theory of motivation?
(a) Salary
(b) Working conditions
(c) Companys policy
(d) Responsibility
Ans. (d)
42. Consider the following statements about managerial grid in the context of leadership theories:
1. It portrays a three-dimensional view of leadership style.
2. The grid shows dominating factors in a leaders thinking in regard to getting results.
3. The grid does not show results produced.
4. The grid offers a framework for conceptualizing leadership style.
Which of the statements given above are correct?
(a) Only 1, 2 and 3
(b) Only 2, 3 and 4
(c) Only 1 and 4
(d) 1, 2, 3 and 4
Ans. (d)
43. Which one of the following statements is not correct in respect of the rational comprehensive
approach of decision-making in an organization?
(a) It cannot be simulated under laboratory conditions.
(b) Values to be realized are usually not set out distinctly.
(c) Individual decision-maker cannot take a comprehensive view of the whole problem.
(d) The need for speed compels decisions to be taken on the basis of incomplete data.
Ans. (d)
44. Which one of the following statements is not correct?
Decision making in the public sector, in comparison to the private sector, involves
(a) higher levels of constraint
(b) more complexity
(c) less consultation
(d) more conflict

Ans. (c)
45. Contingency approach to leadership focuses on which
of the following?
I. Task requirements
2. Peers expectations
3. Employees expectations
4. Organizational policies
Select the correct answer using the code given below:
(a) Only l, 2 and 3
(b) Only l, 2 and 4
(c) Only 3 and 4
(d) 1, 2, 3 and 4
Ans. (d)
46. Consider the following statements:
1. Motivation cannot be used as a tool to arrange job relationships in organizations.
2. Individuals make conscious decisions about, their behaviour in the organization.
3. Motivating factors are related to the job content and the rewards of work performance.
Which of the statements given above are correct?
(a) Only 1 and 2
(b) Only 2 and 3
(c) Only 1 and 3
(d) 1, 2 and 3
Ans. (c)
47. Which one of the following is not a component of expectancy model of motivation?
(a) Positive reinforcement
(b) Valence
(c) Performance-outcome equation
(d) Effort-performance equation
Ans. (a)
48. Match List -I (Person) with List- II (Major Area) and select the correct answer using the code
given below the lists:
List-I (Person) List- II (Major Area)
A. Robert Owen 1. Motivation Theories
B. Henry L. Gantt 2. Personnel Management
C. W. Clay Hammer 3. Incentive Scheme for workers
D. Clayton Alderfer 4 Behaviour Modification Techniques
Code:
ABCD
(a) 2 4 3 1
(b) 1 3 4 2
(c) 2 3 4 1
(d) 1 4 3 2
Ans. (c)
49. The Wagner Act which proved to be the Magna Carta of labour was introduced in which
country?
(a) United Stats1of America
(b) Great Britain
(c) France
(d) Japan
Ans. (a)
50. Assertion (A): Any legislative power of the Executive Independent of the Legislature is
unimaginable in the United States of America.

Reason (R): The Doctrine of Separation of Powers underlies the American Constitution.
Ans. (a)
hemant9876@gmailcom

Contents
Contents............................................................................................................................................................ 1
Leadership Theory............................................................................................................................................. 3
Types of leadership styles............................................................................................................................. 3
bureaucratic leader................................................................................................................................... 3
charismatic leader..................................................................................................................................... 3
autocratic leader....................................................................................................................................... 3
democratic leader..................................................................................................................................... 3
laissez-faire............................................................................................................................................... 3
people-oriented leader............................................................................................................................. 4
task-oriented leader................................................................................................................................. 4
servant leader........................................................................................................................................... 4
transaction leader..................................................................................................................................... 4
transformation leader............................................................................................................................... 4
environment leader.................................................................................................................................. 4
Difference between HRD & HRM...................................................................................................................... 4
OD Interventions............................................................................................................................................... 5
HRD Interventions............................................................................................................................................. 5
Motivational Theory.......................................................................................................................................... 5
Theory X & Theory Y..................................................................................................................................... 5
Maslow's hierarchy....................................................................................................................................... 6
Herzberg Motivation Theory........................................................................................................................ 9
Provident Fund Act......................................................................................................................................... 10
Employee State Insurance Scheme................................................................................................................ 10
Difference between Wage and salary............................................................................................................ 12
Human Resource Management...................................................................................................................... 12
Workforce planning ................................................................................................................................... 13
Skills management ..................................................................................................................................... 14
Training and development ......................................................................................................................... 14
Personnel administration ........................................................................................................................... 14
Compensation in wage or salary ................................................................................................................ 14

Time management ..................................................................................................................................... 14

Travel management (sometimes assigned to accounting rather than HRM) ........................................... 15
Payroll (sometimes assigned to accounting rather than HRM)................................................................. 15
Employee benefits administration ............................................................................................................. 15
Personnel cost planning ............................................................................................................................. 15
Performance appraisal ............................................................................................................................... 15
Management by objectives (MBO) ........................................................................................................ 16
360 degree appraisal ............................................................................................................................. 16
Behavioral Observation Scale (BOS) ...................................................................................................... 17
Behaviorally Anchored Rating Scale (BARS) .......................................................................................... 17
Retention Strategies....................................................................................................................................... 17
Customer Acquisition and Talent Acquisition ................................................................................................ 18
CONSUMER PRICE INDEX (CPI)....................................................................................................................... 19
Gratuity........................................................................................................................................................... 19
Bonus Act........................................................................................................................................................ 20
Minimum Wages Act....................................................................................................................................... 20
Johari window ................................................................................................................................................ 20
Provident Fund Full notes............................................................................................................................... 21
ESI: Employees State Insurance Act, 1948.................................................................................................... 26

Leadership Theory

The word leadership can refer to:

1. Those entities that perform one or more acts of leading.
2. The ability to affect human behavior so as to accomplish a mission.
3. Influencing a group of people to move towards its goal setting or goal
achievement. (Stogdill 1950: 3)
A leader is simply someone who has followers.
Types of leadership styles
bureaucratic leader
The bureaucratic leader (Weber, 1905)[1] is very structured and follows
the procedures as they have been established.
charismatic leader
The charismatic leader (Weber, 1905) leads by infusing energy and
eagerness into heir team members
autocratic leader
The autocratic leader is given the power to make decisions alone, having
total authority.
democratic leader
The democratic leader listens to the team's ideas and studies them,.
laissez-faire
The laissez-faire ("let do") leader gives no continuous feedback or
supervision because the employees are highly experienced and need little
supervision to obtain the expected outcome.

people-oriented leader
The people-oriented leader is the one that, in order to comply with
effectiveness and efficiency, supports, trains and develops his personnel,
increasing job satisfaction and genuine interest to do a good job.
task-oriented leader
The task-oriented leader focus on the job, and concentrate on the specific
tasks assigned to each employee to reach goal accomplishment.
servant leader
The servant leader facilitates goal accomplishment by giving its team
members what they need in order to be productive
transaction leader
The transaction leader is given power to perform certain tasks and reward
or punish for the teams performance.
transformation leader
The transformation leader motivates its team to be effective and
efficient.
environment leader
The environment leader is the one who nurtures group or organisational
environment to affect the emotional and psychological perception of an
individuals place in that group or organisation.
Difference between HRD & HRM
Human resource management is the art of managing human workforce in an
organization in an optimum manner which is beneficial to the employee as
well as the organization in achieving the organizational goal.
human resource development is a part of human resource management. it
deals with the all round development of an employee within an organization,
his career development, training, counseling, updating him with the latest
technology, helping him explore his potential and develop his skills which
would prove beneficial to both the employee and the organization in

achieving the organization goals. it also means allocation of resources for

the development of the employee
Yahoo describes
Human resource development, is the process of changing an organization,
its employees, its stakeholders, and groups of people within it, using
planned and unplanned learning, in order to achieve and maintain a
competitive advantage for the organization.
Human resource management (HRM) is the strategic and coherent approach
to the management of an organization's most valued assets - the people
working there who individually and collectively contribute to the achievement
of the objectives of the business
OD Interventions

HRD Interventions

Motivational Theory
Theory X & Theory Y

Theory X and theory Y are theories of human motivation created and

developed by Douglas McGregor.
In this theory, management assumes employees are inherently lazy and will
avoid work if they can. Because of this, workers need to be closely
supervised and comprehensive systems of controls developed. A hierarchical
structure is needed with narrow span of control at each level. According to
this theory, employees will show little ambition without an enticing incentive
program and will avoid responsibility whenever they can.
In this theory management assumes employees may be ambitious, selfmotivated, anxious to accept greater responsibility, and exercise self-control,
self-direction, autonomy and empowerment. It is believed that employees
enjoy their mental and physical work duties. It is also believed that if given

the chance employees have the desire to be creative and forward thinking in
the workplace. There is a chance for greater productivity by giving
employees the freedom to perform at the best of their abilities without being
bogged down by rules.
Maslow's hierarchy

Maslow's hierarchy of needs is a theory in psychology, proposed by Abraham

Maslow
Self-Actualization Acceptance of facts, problem solving, creativity, morality
Esteem Self-esteem, confidence, achievement, respect of others, respect
by others
Love/Belonging Friendship, family , sexual intimacy
Safety - security of employment, of family, of resources, of morality, of
health
Physiological breathing, food, water, sex, sleep, excretion

Deficiency needs
The first four layers the pyramid are what Maslow called "deficiency needs"
or "D-needs": if they are not met, the body gives no indication of it
physically, but the individual feels anxious and tense. The deficiency needs
are: survival needs, safety and security, love and belonging, and esteem.
Physiological needs
These are the basic human needs for such things as food, warmth, water,
and other bodily needs. If a person is hungry or thirsty or their body is
chemically unbalanced, all of their energies turn toward remedying these
deficiencies and other needs remain inactive. Maslow explains that "Anyone
who attempts to make an emergency picture into a typical one and who will
measure all of man's goals and desires by his[her] behavior during extreme
physiological deprivation, is certainly blind to many things. It is quite true
that man lives by bread alone when there is no bread".[1]
The physiological needs of the organism (those enabling homeostasis) take
first precedence. These consist mainly of (in order of importance):

Breathing

Drinking
Eating
Excretion
Sex

If some needs are not fulfilled, a person's physiological needs take the
highest priority. Physiological needs can control thoughts and behaviors and
can cause people to feel sickness, pain, and discomfort.
Safety needs
With their physical needs relatively satisfied, the individual's safety needs
take over and dominate their behavior. These needs have to do with
people's yearning for a predictable, orderly world in which injustice and
inconsistency are under control, the familiar frequent and the unfamiliar
rare. In the world of work, these safety needs manifest themselves in such
things as a preference for job security, grievance procedures for protecting
the individual from unilateral authority, savings accounts, insurance policies,
and the like.
For the most part, physiological and safety needs are reasonably well
satisfied in the "First World". The obvious exceptions, of course, are people
outside the mainstream the poor and the disadvantaged. If frustration has
not led to apathy and weakness, such people still struggle to satisfy the
basic physiological and safety needs. They are primarily concerned with
survival: obtaining adequate food, clothing, shelter, and seeking justice from
the dominant societal groups.
Safety and Security needs include:

Personal security from crime

Financial security
Health and well-being
Safety net against accidents/illness and the adverse impacts

Social needs
After physiological and safety needs are fulfilled, the third layer of human
needs is social. This psychological aspect of Maslow's hierarchy involves
emotionally-based relationships in general, such as:

friendship
intimacy
having a supportive and communicative family

Humans need to feel a sense of belonging and acceptance, whether it comes

from a large social group, such as clubs, office culture, religious groups,
professional organizations, sports teams, gangs ("Safety in numbers"), or
small social connections (family members, intimate partners, mentors, close
colleagues, confidants). They need to love and be loved (sexually and nonsexually) by others. In the absence of these elements, many people become
susceptible to loneliness, social anxiety, and Clinical depression. This need
for belonging can often overcome the physiological and security needs,
depending on the strength of the peer pressure; an anorexic, for example,
ignores the need to eat and the security of health for a feeling of control and
belonging.
Esteem needs
All humans have a need to be respected, to have self-esteem, self-respect,
and to respect others. People need to engage themselves to gain recognition
and have an activity or activities that give the person a sense of
contribution, to feel accepted and self-valued, be it in a profession or hobby.
Imbalances at this level can result in low self-esteem or inferiority
complexes. People with low self-esteem need respect from others. They may
seek fame or glory, which again depends on others. It may be noted,
however, that many people with low self-esteem will not be able to improve
their view of themselves simply by receiving fame, respect, and glory
externally, but must first accept themselves internally. Psychological
imbalances such as depression can also prevent one from obtaining selfesteem on both levels.
Growth needs
Though the deficiency needs may be seen as "basic", and can be met and
neutralized (i.e. they stop being motivators in one's life), self-actualization
and transcendence are "being" or "growth" needs (also termed "B-needs");
i.e. they are enduring motivations or drivers of behavior.

Aesthetic needs
Based on Maslow's beliefs, it is stated in the hierarchy humans need
beautiful imagery or something new and aesthetically pleasing to continue
towards Self-Actualization. Humans need to refresh themselves in the
presence and beauty of nature while carefully absorbing and observing their
surroundings to extract the beauty the world has to offer.

Criticisms
While Maslow's theory was regarded as an improvement over previous
theories of personality and motivation, it had its detractors. For example, in
their extensive review of research which is dependent on Maslow's theory,
Wahba and Bridgewell[5] found little evidence for the ranking of needs
Maslow described, or even for the existence of a definite hierarchy at all. A
study conducted in 2002 forwards this thought, claiming: "the hierarchy of
needs is nothing more than a fool's daydream; there is no possible way to
classify ever-changing needs as society changes"[6]. Chilean economist and
philosopher Manfred Max Neef has also argued fundamental human needs
are non-hierarchical, and are ontologically universal and invariant in nature part of the condition of being human; poverty, he argues, is the result of any
one of these needs being frustrated, denied or unfulfilled.
Frederick Irving Herzberg (1923 - 2000) was a noted psychologist who
became one of the most influential names in business management. He is
most famous for introducing job enrichment and the Motivator-Hygiene
theory.
Herzberg Motivation Theory
Herzberg proposed the Motivation-Hygiene Theory, also known as the Two
factor theory (1959) of job satisfaction. According to his theory, people are
influenced by two factors:
Satisfaction, which is primarily the result of the motivator factors.
These factors help increase satisfaction but have little effect on
dissatisfaction.
Dissatisfaction is primarily the result of hygiene factors. These factors,
if absent or inadequate, cause dissatisfaction, but their presence has
little effect on long-term satisfaction

Motivator Factors

Achievement
Recognition
Work Itself
Responsibility
Promotion
Growth

Hygiene Factors

Pay and Benefits

Company Policy and Administration
Relationships with co-workers
Physical Environment
Supervision
Status
Job Security

Provident Fund Act

Provident Fund Act 1952
12% from Employee &
12% from employer In this 12% for pension scheme (Pension Scheme Act
1995) it is 8.33% & employee 3.67%
Admin Charges 1.10% + Employee Deposit Linked Insurance Scheme (EDLI)
(PF Act 1976) + 0.50% and Admin Charges +.01%
Statutory Forms
Provident Fund:Form 5:
Form 10 :
Form 12A:
Form 3A:
(Employee
Form 6A:
Declaration:
Form 2:
Form 19:
Form 13:
Form 10C:

Employees qualifying for PF for first time (Month Wise)

Employees leaving the service (Month Wise)
Statement of contribution (Monthly)
Contribution
card
for
specific
currency
period
wise)
Annual Statement of contribution (Company Wise)
By the employee
Nomination and Declaration
To be used by a major member of employees
PF Transfer
Claiming withdrawal Benefit/Scheme certificate

Employee State Insurance Scheme

SI - ESI Act 1948

6.50 Employee 4.73 ; Employer 1.77
Workers, covered under the ESI Act, are required to pay contribution
towards the scheme on a monthly basis contribution period means a sixmonth time span from 1 April to 30 October and 1
November to 31 March. Thus, in a financial year there are two contribution
periods of six months duration. Cash benefits under the scheme are
generally linked with contribution paid. The benefit period starts their
months after the closure of a contribution period,
1 April to 30 September 1 January to 30 June of the following year
1 October to 31 march 18 July to 31 December
Contribution period
1 April to 30 September
1 October to 31 march

corresponding benefit period

1 January to 30 June of the following year
18 July to 31 December

Medical BenefitsComplete medical care for the employee and family members are available
from day one of entering into insurable employment.
Old Age Medical CareIf a worker remains covered under the scheme for five years immediately
before his retirement, he and his spouse is entitled to medical care from ESI
Institutions on payment of rupees 120/ year. This facility is also available to
those workers who leave the organisation because of permanent disability.
Sickness Benefits (Cash)If a worker falls sick and needs absence from work, he is provided sickness
benefit in cash equivalent to 60% of his wage for the period of absence, as
certified by an authorised medical officer. This benefit is provided, subject to
his paid contribution for at least 78 days in a contribution period of 6

months.
Provision for women workers in pregnancyMaternity benefit in cash equivalent to full wage of 12 weeks in case of
confinement and 6 weeks in case of miscarriage is provided. This is
extendable by further one month in case of sickness arising out of
pregnancy. To avail this benefit the insured woman should have paid
contribution for atleast 70 days in preceding two contribution periods of one
year.
Disablement Benefit (Cash)In case of an accident while on duty, the insured worker suffering from any
temporary disablement are provided temporary disablement benefit@ about
75% of wage till the injury heals. If it turns to be a permanent disability then
it is paid in cash depending upon the extent of loss of their earning capacity.
This benefit is available from day one of the employment
Dependants BenefitIf a worker dies due to any accident/occupational disease sustained in the
course of his employment, his/her dependents are provided dependents
benefit @ about 75% of wages of the deceased worker.
Difference between Wage and salary
Wage is a compensation workers receive for their labor. Wage is paid on
hourly basis
Salary is a form of periodic payment from employer to employee
Human Resource Management

1. Planning & Budgeting

2. Selection / Recruiting
3. Training and Development

4.
5.
6.
7.
8.
9.

Performance Evaluation and Management

Retention / Redundancy
Industrial and Employee Relations
Record keeping of all personal data.
Compensation, pensions, bonuses etc in liaison with Payroll
Confidential advice to internal 'customers' in relation to problems at
work &
10.
Career development /Organization Development (OD)
Workforce planning
Strategic Workforce Planning involves analyzing and forecasting the
talent that companies need to execute their business strategy,
proactively rather than reactively, it is a critical strategic activity,
enabling the organization to identify, develop and sustain the
workforce skills it needs to successfully accomplish its strategic intent
whilst balancing career and lifestyle goals of its employees.

Strategic Workforce Planning is a relatively new management process

that is being used increasingly to help control labour costs, assess
talent needs, make informed business decisions, and assess talent
market risks as part of overall enterprise risk management. Strategic
workforce planning is aimed at helping companies make sure they
have the right people in the right place at the right time and at the
right price

Through Strategic Workforce Planning organizations gain insight into

what people the organization will need, and what people will be
available to meet those needs. In creating this understanding of the
gaps between an organizations demand and the available workforce
supply, organizations will be able to create and target programmes,
approaches and develop strategies to close the gaps.

Recruitment (sometimes separated into attraction and selection)

Recruitment refers to the process of sourcing, screening, and
selecting people for a job or vacancy within

 Induction and Orientation

Skills management
Skills Management is the practice of understanding, developing and
deploying people and their skills. Well-implemented skills management
should identify the skills that job roles require, the skills of individual
employees, and any gap between the two.
Training and development
In organizational development, the related field of training and
development (T & D) deals with the design and delivery of learning to
improve performance, skills, or knowledge within organizations.
In some organizations the term Learning and Development is used
instead of Training and Development in order to emphasise the
importance of learning for the individual and the organization. In other
organizations, the term Human Resource Development is used.
Organization development is the process through which an
organization develops the internal capacity to most efficiently and
effectively provide its mission work and to sustain itself over the long
term. This definition highlights the explicit connection between
organizational development work and the achievement of
organizational mission. This connection is the rationale for doing OD
work. Organization development, according to Richard Beckhard, is
defined as: a planned effort, organization-wide, managed from the
top, to increase organization effectiveness and health, through planned
interventions in the organization's 'processes', using behavioural
science knowledge.
According to Warren Bennis, organization development (OD) is a
complex strategy intended to change the beliefs, attitudes, values, and
structure of organizations so that they can better adapt to new
technologies, markets, and challenges.
Personnel administration
Compensation in wage or salary
Time management

Travel management (sometimes assigned to accounting rather than

HRM)
Payroll (sometimes assigned to accounting rather than HRM)
payroll is the sum of all financial records of salaries, wages, bonuses, and
deductions
Employee benefits administration
Employee benefits and (especially in British English) benefits in kind (also
called fringe benefits, perquisites, perqs or perks) are various non-wage
compensations provided to employees in addition to their normal wages or
salaries. Where an employee exchanges (cash) wages for some other form
of benefit, this is generally referred to as a 'salary sacrifice' arrangement. In
most countries, most kinds of employee benefits are taxable to at least some
degree.
Fringe benefits can include, but are not limited to: (employer-provided or
employer-paid) housing, group insurance (health, dental, life etc.), disability
income protection, retirement benefits, daycare, tuition reimbursement, sick
leave, vacation (paid and non-paid), social security, profit sharing, funding
of education, and other specialized benefits.
The purpose of the benefits is to increase the economic security of
employees.
The term perqs or perks is often used colloquially to refer to those benefits
of a more discretionary nature. Often, perks are given to employees who are
doing notably well and/or have seniority. Common perks are company cars,
hotel stays, free refreshments, leisure activities on work time (golf, etc.),
stationery, allowances for lunch, andwhen multiple choices existfirst
choice of such things as job assignments and vacation scheduling. They may
also be given first chance at job promotions when vacancies exist.
Personnel cost planning
Performance appraisal
Performance appraisal, also known as employee appraisal, is a method
by which the job performance of an employee is evaluated (generally in
terms of quality, quantity, cost and time). Performance appraisal is a part of
career development.

Performance appraisals are a regular review of employee performance within

organizations.
Generally, the aims of a scheme are:
Give feedback on performance to employees.
Identify employee training needs.
Document criteria used to allocate organizational rewards.
Form a basis for personnel decisions: salary increases, promotions,
disciplinary actions, etc.
Provide the opportunity for organizational diagnosis and development.
Facilitate communication between employee and administrator.
Validate selection techniques and human resource policies to meet
federal Equal Employment Opportunity requirements.

A common approach to assessing performance is to use a numerical or

scalar rating system whereby managers are asked to score an individual
against a number of objectives/attributes. In some companies, employees
receive assessments from their manager, peers, subordinates and customers
while also performing a self assessment. This is known as 360 appraisal.
The most popular methods that are being used as performance appraisal
process are:
Management by objectives (MBO)
Management by Objectives (MBO) is a process of agreeing upon
objectives within an organization so that management and employees
agree to the objectives and understand what they are in the
organization.
MBO introduced the SMART criteria: Objectives for MBO must be
SMART (Specific, Measurable, Achievable, Relevant, and TimeSpecific).
360 degree appraisal
360-degree feedback, also known as 'multi-rater feedback',
'multisource feedback', or 'multisource assessment', is employee
development feedback that comes from all around the employee. "360"
refers to the 360 degrees in a circle. The feedback would come from
subordinates, peers, and managers in the organizational hierarchy, as well

as self-assessment, and in some cases external sources such as customers

and suppliers or other interested stakeholders. It may be contrasted with
upward feedback, where managers are given feedback by their direct
reports, or a traditional performance appraisal, where the employees are
most often reviewed only by their manager.
Behavioral Observation Scale (BOS)
Behaviorally Anchored Rating Scale (BARS)

Retention Strategies
1. Communications - Getting your people to care
2. Set Clear expectations
3. Proper rewarding
4. The quality of the supervision an employee receives is critical to
employee retention. People leave managers and supervisors
more often than they leave companies or jobs
5. The ability of the employee to speak his or her mind freely within
the organization feedback
6. Talent and skill utilization is another environmental factor your
key employees seek in your workplace
7. The perception of fairness and equitable treatment is important
in employee retention
8. A career-oriented, valued employee must experience
growth opportunities within your organization.
9. Take time to meet with new employees to learn about
their talents, abilities and skills. Meet with each employee
periodically.
10. No matter what the circumstances are but never, never, ever

threaten an employee's job or income

Customer Acquisition and Talent Acquisition

Recruitment is the very first step in HRM.
Recruitment is a positive action which results in receiving lots of applications
for a single job. Selection is the end result of recruitment. If we follow the
process of recruitment thoroughly, then we are sure to achieve the end
result of selecting the right candidate at the right time and at the right
cost.
After completing my MBA (in HR), I tried hard enough to find a job in core
HRM, but I was only getting called for recruitment jobs. I had no choice
other than to take up the role of recruiter with Artech Information Systems
(formerly known as Softek India Pvt. Ltd).

Difference between Traditional Recruitment Vanilla recruitment

and Talent Acquisition -Downloaded from cite hr
The biggest constraint to pursuing growth anywhere is lack of talent
availability.
Getting the talent and retaining them is a major challenge for all
organizations today. It is almost equivalent to acquiring a customer and
retaining the customer throughout. It is becoming intensely competitive.

Customer acquisition describes overall strategic process around identifying

market segments, market sectors, targeting client prospects, running direct
campaigns, selling and receiving the order. Talent acquisition involves all the
sub processes around finding, attracting and engaging highly talented
individuals into your organization.
How is this different from plain vanilla recruitment?
Talent acquisition is part of a broader strategic approach in the quest to gain
and sustain a competitive advantage. Other aspects include talent
development and retention which are primarily inward facing, whilst the
former is outward looking.
Traditional recruitment or vanilla recruitment occurs when a vacancy arises

when an individual resigns or retires or promoted. Panic sets in, if no

suitable internal candidate is found. The organizations recruit under
pressure. Compromised are made under the bus syndrome
Talent acquisition is to get away from the fill in the box thinking to one
that is more pro-active and much closer to building the skill sets required to
achieve success.
Traditional recruitment is filling open positions.
Talent acquisition takes a long term view of not only filling positions of
today, but also identify talents for future openings
These future positions may be identifiable by looking at the succession
management plan or by analyzing the attrition.
In highly advanced talent acquisition process, organizations recruit today for
positions that do not even exist today
CONSUMER PRICE INDEX (CPI)
A consumer price index (CPI) is a measure of the average price of
consumer goods and services purchased by households. It is one of several
price indices calculated by national statistical agencies. The percent change
in the CPI is a measure of inflation. The CPI can be used to index (i.e.,
adjust for the effects of inflation) wages, salaries, pensions, or regulated or
contracted prices.
Gratuity
PAYMENT OF GRATUITY ACT, 1972
Gratuity = (Basic/26 *15)*No. of years
15 DAYS SALARY FOR 1 YEAR
MONTH IS COMPRISED OF 26 WORKING DAYS NOT 30 DAYS
IT MEANS 57.69 % OF MONTHLY BASIC IS PAYABLE (15*100/26)
OR
0.58 MONTHS BASIC FOR 1 YEAR
OR
0.58*5 MONTHS BASIC FOR 5 YEARS

OR
2.9 MONTHS BASIC FOR 60 MONTHS (12 X 5)
NOW 2.9 IS HOW MUCH %AGE OF 60 ?
2.9 X 100/ 60 = 4.83 %
HENCE GRATUITY SHOULD BE CALCULATED @ 4.83% AND NOT 4.16%

Bonus Act
PAYMENT OF BONUS ACT, 1965
The minimum bonus which an employer is required to pay even if he
suffers losses during the accounting year or there is no allocable
surplus is 8.33 % of the salary during the accounting year
Every employee receiving salary or wages upto RS. 3,500 p.m. and engaged
in any kind of work whether skilled, unskilled, managerial, supervisory etc. is
entitled to bonus for every accounting year if he has worked for at least 30
working days in that year.
The bonus should be paid in cash within 8 months from the close of the
accounting year
Minimum Wages Act
Minimum Wages Act 1948
Johari window
Johari window divides personal awareness into 4 quadrants.
1. Open quadrant- Known to self and known to others.
2. Blind quadrant- Known to others but not known to self
3. Hidden quadrant- Known to self but not known to others.
4. Unknown quadrant- Not known to self nor to others.

Provident Fund Full notes

1. The Employees Provident Fund Scheme, 1952
2. The Employees Family Pension Scheme, 1971
3. The Employees Deposit-Linked Insurance Scheme, 1976
Calculations: P.F from Basic
Employee: 12% (P.F)
Employer: 3.67% Provident Fund (A/c 1) + 8.33% Pension (A/c 10) +
1.10% Admin Charges on PF (A/c 2) + 0.50% EDLI (A/c 21) + 0.01% Admin
Charges on EDLI (A/c 22)=>13.61% on basic
* Pension (8.33% or 541/- which ever less)
Regular activities:
1. Time of joining: Form 2: Employee should fill, at the time of joining,
nomination & Declaration form.
Form 2, includes the following
Name of the employee
Parent/spouse name
Date of Birth
Sex
Marital Status
AC No
Address
Names, address, relation, Share for each etc
Also for changing nominee names Form 2 is used. His eligibility begins on
the date of joining the firm. Submitted along with form-5.
2. Withdrawers/Dead : Form 10c (pension) & 19 PF
Form 19 is used for withdrawing PF amount. Employee and parent/spouse
name, name of the establishment, Ac no, Reasons for leaving service,

Contribution for current financial year etc. Form 10 is used for pension
withdrawal.
Form 19: Employee should fill, all information like Bank a/c, name, DOJ
with signature and then
Employer like present year contributions, DORfor PF Fund Due date:
After 60 Days
of Resignation)
Form 10C: Employee should fill, all information like Bank a/c, name, DOJ
with signature and
then employer like present year contributions, DORfor Pension Due date:
After 60 Days of Resignation
3. Transfer : Form 13
Form 13 is used for transferring an employee AC from one company to
another. Both employer and employee have to specify his name, PF AC no,
Position etc and submitted with a covering letter (consolidated list of
employees). Photocopy of the above is kept in PF file for transfer.
4. Employee register 3A, 6
5. For advance : Form 31
6. In case of employee expired / dead :
Process details
Form 10 D (For claiming benefits under Pension)
Employee should fill like Expired/late employee name, nomination name,
details, Nomination Bank a/cfor monthly Pension
Form 20 (For Claiming EPF Contributions)
Employee should fill like Expired/late employee name, nomination name,
details,
Nomination Bank a/cfor withdrawal of PF Fund (Incase of Death of a
member
Form 5 IF (For Claiming EDLI benefits, nominee will get benefit)

EDLI for death case, nominee will get benefit.

7. Form 9 (Register of employers - Application for review filed under)
Monthly Remittance / Challans:
1.
2.
3.
4.

Challans every month before 15th (4 copies/ quadruplicate)

All A/c (A/c Nos-1,2,10,21&22)
To Bank
both employer & employee contribution

Account group no eg Ma mu 1246 (state-first two alphabets /city/acc no: of

the company)
Month
Total number of subscribers
Total wages due for each account (wages on which calculations are done)
Each accounts totals (consolidated amount with employer and employee
share)
Name of the establishment and address
Name and signature of the depositor
Name of the bank, mode and date of remittance etc
Challan is submitted tp PF office along with form-12A every month.
Monthly returns:
1. Form 12 A, with all information and employees list of contribution before
25th
2. With Form 5 (new joiners list) , form 10 (resigned employees list),
challans copy
3. Information about last month employees, new & resigned employees &
this month staff.
Form 5

Name of the establishment and address

Month
Code no: of the factory
A c no:
Name of new employees
Fathers or Husband name in case of married women
Date of birth

 Sex
Date of joining the fund
Total period of pervious services as on the date of joining the fund
Form 10
Name of the establishment and address
Month
Code no: of the establishment
A c no:
Name of member who is leaving
Fathers or Husband name in case of married women
Date of leaving service
Reasons for leaving service
Signature of authorized officer and stamp of the establishment
Cross checking the above is done with the salary statement which includes
the number and name all current employees.
Form 12 A:
Name of the establishment and address
Currency period and month (April yr to march yr)
Statutory rate of contribution (12%)
Group code (NA for unexampled establishment. Establishment having more
than 1000 have to keep a PF trust and have to specify the group code)
Total wages due for each account (wages on which calculations are done)
Amount of contribution and amount remitted (consolidated amount with
employer and employee share)
Date of remittance
Total number of subscribers for the current month.
Name and address of the bank in which the amount is remitted.
Details of subscribers for E.P.F, PF, EDLI
--No of subscribers as per last month
--No of new subscribers (vide Form 5)
--No of subscribers left service (vide Form 10)
--Total no of subscribers (After adding and subtracting the new and retired
employees with,
the number should tally with monthly list of employees)
Cross checking the above is done with the salary statement.
Annul returns:
1. Form 3 A (Individual Computation sheet)

2. Form 6 A (Consolidated Annual Contribution Statement)

3. before 30th April every year
Form 6A:
Currency period and month (April yr to march yr)
Name of the establishment and address
Code no: of the establishment
No: of member voluntary contributing at a higher rate
AC No of each employee followed by their name, annual salary, annual
contribution, employer contribution, refund of advance, rate of voluntary
contribution.
This grand total should tally with all form 12 A and challans totals.
Form 3A: Register
This form is filled up for each employee stating his each monthly salary,
contribution, Employer share, Refund of advance, No of days/period of non
contributing service, if any (eg. unauthorised leave). If the employee is
resigned during that financial year then the date of leaving service and
reasons for leaving service should be specified in this form. Using Form 3A,
form 6 A is filled up and crosschecking is done with all challans and 12 A
forms.
* Muster Roll * Wage Register * Inspection Book * Cash Book, Voucher &
Ledger * PF work sheet
Forms:
Form 3: Contribution Cards - Individual Computation sheet contains all PF
amts month-wise.
Form 3 A: Contribution Cards Form
Form 4: Contribution card for employees other than monthly paid employees
- Form
Form 5 A: Return of Ownership to be sent to the Regional Commissioner Form
Form 6: Return of the Contribution Cards sent to the Commissioner on the
expiry of the period
of currency Form
Form 6 A: Consolidated Annual Contribution Statement - Consolidated
Computation Sheet,
contains total employees list, there total half yearly information. Form 6 is

top sheet
and 6A is attachments.
Form 9: Register of employees - Application for review filed under.
Register 3: Individual Computation, there Gross salary, Basic, DA,
attendance, PF, Pension
Information maintains month-wise. Form 3 is top sheet and 3A is
attachments.
ESI: Employees State Insurance Act, 1948
Calculations: ESI from Gross
Employee: 1.75%
Employer: 4.75%
Coverage: All the employees Drawing wages up to Rs.10, 000/- per month
engaged either directly or thru contractor.
Regular activities:
1. Time of joining/at any time:
Form 01 : Employer Registration Form
Form 1 : Employee should fill, at the time of joining, Declaration form with
postcard size
Photograph due date with in 10 days after the employees joins.
Form 1 A : Family Declaration Form, family details
Form 1 B : Changes in family declamation form, like family members
Form 3 : Return of declaration form (Covering Letter) 3A continuation
sheet/card,
Employer should fill. Male and female separately
Form 37 : Employer should fill Certificate of Re-Employment / Continuing
employment. With Contribution period begin and end dates.
Form 105 : Employer should fill, Certificate of Entitlement.
Form 72 : Employee should fill, Application /form for changes in particular of
insured
Person. Like local office, Dispensary/Address changes.
Register 7 : Individual Computation, there Gross salary, Days, ESI amt.
Information maintains month-wise.
Cards: Temporary & Permanent Cards.

Monthly Remittance / Challans:

1.
2.
3.
4.

Challans every month before 21st (3 copies/ quadruplicate)

Submit to Bank
Both employer & employee contribution
Cheq details.

Half year returns:

Contribution period:
1st April to 30th September.
1st October to 31st March
***42 days after closing Contn. Period (before Nov 11th. And next before
May 12th)
1. Form 7 (Register of Employees)
2. Form 6A: Consolidated Computation Sheet, contains total employees list,
there total half
Yearly Information. Form 6 is top sheet and 6A is attachments. (Statement
of
Advance Payment of Contributions)
2. In Oct & April
3. With all paid challans
Need to maintain:
* Muster Roll * Wage Register * Inspection Book * Accident Register * Cash
Books, Vouchers & Ledgers * Paid Challans, RDF and Declarations
* Returns copies

Q1. What is meant by the term 'management by objectives'?

a) A system of giving the authority to carry out certain jobs by those lower down the management
hierarchy.
b) The system of management that is based on bringing together experts into a team.
c) The setting of objectives to bring about the achievement of the corporate goals.
d) The control of the organisation by those in the 'head office'.
The setting of objectives to bring about the achievement of the corporate goals.
Remember when thinking about 'management by objectives' think about how targets can be used to monitor
performance and objectives need to be reviewed and updated regularly, else they will become out of date.
Q2. A manager may delegate any of the following except
a) authority.
b) workload.
c) responsibility.
d) attendance at meetings to represent the department.

Responsibility
The MD of a business is responsible for everything that goes on in the company. Who may be taken to court after an
accident - the driver, the manager of the train company and even its MD. They are all responsible for their negligence.
Q3. Workforce planning involves all of the following except

(a)

organising the training of staff.

(b)

forecasting future personnel requirements.

(c)

examining production plans in a factory.

(d)

preparing and maintaining personnel records.

examining production plans in a factory.

Q4. Maslow, in his triangle of human needs, showed that

(a)
(b)
(c)
(d)

having challenging new tasks is a basic human need.

money always motivates workers.
safety and security is a low order human need.
workers will not give of their best unless they have good social events provided by the firm.

safety and security is a low order human need.

Q5. Piecework is a payment system where the worker is

(a) paid overtime for any hours worked beyond 25 per week.
(b) rewarded for good conduct.
(c) is paid a minimum of 4.20 per hour.
(d) is paid for what he or she achieves.
is paid for what he or she achieves.
Q6. Which of the following will NOT result following the introduction of a more decentralised system
of management?
(a)
(b)
(c)
(d)

Increased motivation amongst those empowered to make decisions.

Greater consistency in the decisions made.
The development of skills amongst the junior members of the management team.
An increase in the speed at which essential decisions are made.

Greater consistency in the decisions made.

When learning / revising decentralised management systems always think; motivation, empowerment, skills
development, quicker decision-making and the need to keep those lower down the hierarchy well-informed,
else they will not make decisions from a position of strength.

Q7. An advantage of recruitment from outside the company is

(a)
(b)
(c)
(d)

that it is cheaper than internal recruitment.

that there is no need to advertise the vacancy.
that it brings in new experience and skills to the firm.
that it avoids jealousy within the firm.

that it brings in new experience and skills to the firm.

A most important benefit for this type of recruitment. It may be vital, sometimes, to a firms long-term survival.

Q8. When designing his hierarchy of needs triangle Maslow did NOT include one of these. Was it?
(a) Good wages and salaries and working conditions.
(b) The need to feel secure at work with adequate financial rewards such as pensions to assist one
later in life.
(c) The need to build a career path .
(d) Opportunities for teamworking and social events that allow a sense of belonging to emerge.
The need to build a career path .
This is not strictly speaking part of Maslow's hierarchy. However, it gets quite close to esteem or even self-actualisation.

Q9. When deciding on objectives for management it is advised that companies should aim to achieve
'SMART' within these. Which of the following is NOT part of the SMART scheme?
(a)

The need to be Specific in the choice of objectives.

(b)
(c)
(d)

The need to make objectives Tangible.

All objectives must be Measurable.
For personnel to feel capable of reaching objectives they must be Achievable.

The need to make objectives Tangible.

The need to be Specific in the choice of objectives. It forms the S and requires positive support from senior
management.
Remember that the SMART process centres on Specific,Measurable. Achievable, Relevant and bound by a specific Time.

Q10. Which of the following is a reason for introducing a matrix management system?
(a)
(b)
(c)
(d)

Because it allows for an easily understood functional responsibility chart to designed.

The management can increase the use of delegation within the organisation.
The senior management wants to develop a clearly defined set of responsibilities.
A more centralised system of control is required.

The management can increase the use of delegation within the organisation.
Decision making is more decentralised under a matrix system. When thinking about matrix systems you need to
remember: experts are brought together to work on a specific project, a project leader has overall responsibility for
keeping to operational targets, the decision-making is more decentralises and delegation is increased. Don't forget that
success will depend on how well the system is organized.

Q11. What is meant by the term functional management?

(a) A system of business organisation that is based on an individual having a wide range of skills
needed to administer a business..
(b) A type of management that is based more on personality.
(c) A system that groups together various jobs and is organised by departments, sections or
functions.
(d) A system that supports a flat form of command chain.
A system that groups together various jobs and is organised by departments, sections or functions.
Remember we are dealing with a system that is characterised by: clearly defined channels of communication and
hierarchy, clearly defined roles and more centralised decision-making.

Q12. What is meant by the term delegation?

(a) A system of management that relies on consulting employees before making decisions.
(b) The process of using goals as the best way of motivating managers to achieve corporate
targets/objectives.
(c) The giving of tasks by a manager to a subordinate.
(d) A style of management supported by FW Taylor.
The giving of tasks by a manager to a subordinate.

The subordinate is given certain tasks and the authority to make the necessary decisions to implement these decisions.
However, the manager remains responsible for the delivery of the tasks. When thinking about delegation always
remember that to be effective: you must have the right person for the job, they must be trained and that they must be
given interesting as well as the more mundane tasks. Also no system of delegation will succeed if senior management
fails to provide the support mechanisms.

Q13. Which of the following is a reason for supporting a wider span of control within an organisation?
(a) The management wants to reduce the opportunities for delegation.
(b) There is a need for tighter control within the business.
(c) The business accepts that within its management there will be increased contact between
managers and employees.
(d) Management wishes to introduce a process of de-layering.
Management wishes to introduce a process of de-layering.
We would normally expect a wider span of control to reduce contact between managers and their employees. When
thinking about wider spans of control always remember: opportunities for delegation, looser supervision, reduced
distances between top and bottom of the organisation, less contact between managers and reportees and de-layering.

Q14. Which of the following is NOT a characteristic of a narrow span of control?

(a)
(b)
(c)
(d)

There is less opportunity to delegate.

This form of span of control creates a smaller hierarchy within the business.
Supervision and control are tighter.
The distance between the top and bottom of the organisation is greater.

This form of span of control creates a smaller hierarchy within the business.
When thinking about narrow spans of control always remember: less delegation, tighter control, shorter distances
between top and bottom of firm, more contact between managers and employees, greater opportunities for
promotion.

Q15. The effectiveness of wide spans of control will depend on

(a) The ability of the chosen manager to control effectively those under their control.
(b) Designing a complex set of tasks for less senior personnel to perform.
(c) Employees being treated in a more Theory X way (McGregor) and not left to supervise their own
working environment.
(d) The senior management wishing to encourage promotion from within its current staff.
The ability of the chosen manager to control effectively those under their control.
The company needs to promote high levels of self motivation within its workforce if wider spans of control are to be
effective. Remember that effective wider spans of control rely on: expertise of managers, an ability to control larger

number of employees, the ability to enthuse high levels of motivation within the workforce and the complexity of the
tasks under supervision.

Q16. Which of the following is the best definition of a centralised management system?
(a) A system that encourages empowerment of workers.
(b) A management structure that concentrates on developing the skills of junior personnel.
(c) A system that involves authority and responsibility for decision-making being in the hands of
senior managers.
(d) A system that encourages faster decision-making.
A system that involves authority and responsibility for decision-making being in the hands of senior managers.
When addressing the characteristics of centralised management always remember to think about consistency and the
economies of scale that may arise from having just one set of decision makers.

Q17. Most management teams use 'appraisal' but what is meant by this term?
(a)
(b)
(c)
(d)

A system used to improve the performance of personnel.

The main way in which an employees wages are determined.
A system of reward points offered by retailers to attract customer loyalty.
The evaluation of an individual employee's performance over a given period of time.

The evaluation of an individual employee's performance over a given period of time.

Appraisal is just this and in most cases it is based on a series of observations or in some cases tests. These mean that
most appraisals are partly judgmental in content. Think about developing the employee. Most systems concentrate on
either what appears in four above or use an approach that looks to identify training gaps and see if the employee
potential necessitates these being addressed.

Q18. In recent years autonomous working groups have come to play an important part in many
businesses. What are their essential features?
(a) The group reports directly to the senior management above them in the hierarchy of the firm.
(b) The creation of teams which have a high level of autonomy and control over their immediate
working environment.
(c) The bringing together of various individuals who have a common interest in solving certain
problems.
(d) A group of experts brought into research new ways of producing a product.
The creation of teams which have a high level of autonomy and control over their immediate working environment.
You need to remember that these groups are given flexibility to decide on schedules, resource allocation and task
allocation. If they work then management should see improvements in productivity. Training and preparation are
essential if they are to work.

Q19. Authoritarian leadership is a term often seen in textbooks. What does it mean?
(a) A style of leadership where the leader keeps a very tight control on all information and decisionmaking processes.
(b) A system of leadership that allows maximum participation by all employees.
(c) A chain of command that is flat and allows considerable personal freedom to make decisions.
(d) The selling of debts to an agency, who take responsibility for their collection.
A style of leadership where the leader keeps a very tight control on all information and decision-making processes.

Remember that it's a style of leadership that is based on strict objectives and control resting on one individual. You
need to remember that this is a style of leadership that is personality based, offers quick decisions, involves a one-way
communication process and seldom promotes delegation.

Q20. Ineffective planning of workforce would be highlighted by

(a)
(b)
(c)
(d)

Recruitment and selection problems.

The need to out source some of the production.
A need to offer retraining to current employees.
An opportunity to increase the use of mechanisation.

Recruitment and selection problems.

Inneffective workforce planning would mean not having the right people at the right time to do the right work. Which
of these says that? When learning/revising this part of your specification think about: poorly trained employees, low
morale, high stress levels, high and increasing labour turnover, rising levels of absenteeism, redundancies, rising costs
and reaction or crisis management.
The need to out source some of the production would probably be more the sign of supply shortages and maybe some
logistical problems.

Q21. Which of the following is one of the factors that might influence the style of leadership used by a
firm?
(a)
(b)
(c)
(d)

Accepting that employees who agree are favoured.

Workers should be left to be more in control of their own working environment.
Offering profit sharing as part of employees remuneration package.
The skills expected from each employee.

The skills expected from each employee.

The style of leadership/management used by a company is influenced by: the corporate culture, nature of the task, the
personality of the leadership ; the corporate culture, nature of the task, the skills of the workforce, the personality of
the leadership, the structure of the company, market conditions.
Workers should be left to be more in control of their own working environment this is part of the democratic system
and is taken from McGregor's Theory Y.

Q22. Which of the following will influence the style of management used by a company?
(a) The desire by the owner to have the workforce treat him in a fatherly way.
(b) The need to focus discussions on policy as a joint process between employees and employer /
manager.
(c) The culture of the company, the nature of its work and the preferences of the individual
managers.
(d) The use of distinct penalties for poor performance.
The culture of the company, the nature of its work and the preferences of the individual managers.
When considering what influences the style of management used remember to think about: the situation, the task, the
market in which the company operates and how the organisation has put together its values and visions.

Q23. What is meant by the term empowerment?

(a)
(b)
(c)
(d)

A process of giving employees greater autonomy and decision-making powers.

A system that encourages workers to move more freely within the workforce.
The opportunity to share in the company's profits.
A formal system of leadership that relies greatly on control.

A process of giving employees greater autonomy and decision-making powers.

When studying empowerment remember that it should aid flexibility, quality and is part of the process of adding value
within an organisation.

Q24. Which of the following will influence the method of recruitment and selection used by a
company?
(a)
(b)
(c)
(d)

The state of the economy.

The size of the organisation.
The type of training programmes used by the company.
The possible expansion of UK business in Europe.

The size of the organisation.

Some other factors that might influence recruitment might include: the nature of the job needing to be filled, its
location, costs, what type of labour is available, management attitudes and other external factors, such as competitors
terms and conditions.

Q25. Which of the following is an accurate definition of recruitment?

(a)
(b)
(c)
(d)

The process of attempting to fill gaps that exist in the skills of the current labour force.
The system of following someone around and noting how they perform their duties.
The process by which companies fill the need to find new employees.
A statement that enshrines the fundamental objectives of the company.

The process by which companies fill the need to find new employees.
Recruitment is all about employing staff - which of these says that best?

Think about job descriptions, alternative ways of attracting new staff, personal qualities of the needed person, where
to place the advert. the method of selection to be used, the legal procedures needed. Then you have revised most of
recruitment.

Q26. Which of the following is NOT normally a sign of poor morale amongst a workforce?
(a)
(b)
(c)
(d)

High levels of absenteeism.

High levels of turnover.
Increased levels of personal productivity.
A poor external image and difficulties attracting good recruits.

Increased levels of personal productivity.

Morale tends to be low when there are signs of: absenteesism, labour turnover, rising costs, poor external image, low
productivity and the loss of any competitive advantage.

Q27. Which of the following IS one of Herzberg's 'motivational factors'?

(a) Opportunities to achieve some personal advancement within the organisation.
(b) The application of respected supervision of employees by those responsible for this role within
the organisation.
(c) Within organisations it is the workings of groups that influence codes of behaviour.
(d) People are primarily motivated by money and little else.
Opportunities to achieve some personal advancement within the organisation.
When thinking about Herzberg and motivators remember recognition, some responsibility, the nature of the work
itself, achievment, improvements in these will increase motivation. Make sure you learn the differences between the
motivators and hygiene factors.
People are primarily motivated by money and little else is part of the work of FW Taylor.

Q28. Which of the following is one of Herzberg's 'hygiene factors'?

(a) Recognition in the workplace.
(b) A reasonable salary.
(c) An opportunity to take some responsibility in ones place of work.
(d) Developing a sense of achievement in the working environmen
A reasonable salary.
When studying Herzberg and his hygiene factors remember that improvements to them might remove some
dissatisfaction but will not increase satisfaction and personal motivation. When studying Herzberg and his Hygiene
factors remember; salary, security, supervision, working conditions, company policy and that improvements to these
might remove some dissatisfaction but they will not increase satisfaction and personal motivation.

External Influences: Test 3

Q1. Which of the following might cause a downturn in the economy?
(a)
(b)
(c)
(d)

The demand for a product is exceeding its supply.

A total fall in output and expenditure.
Distinct signs of growing business confidence.
Stocks are starting to exceed demand.

Stocks are starting to exceed demand.

Downturns are often about to happen when: inflation starts to rise quite quickly, government acts to control
inflationary pressures and business confidence begins to fall month on month.
A total fall in output and expenditure is a sign of a forthcoming recession

Q2. If the pound increased in value against the dollar what would happen to the price of exports?
(a) Imports will become more expensive and exports will be less expensive.
(b) An increase in the exchange rate means dearer exports but cheaper imports.
(c) The exchange is influenced by government action in order to prevent it changing to an undesirable
level.
(d) The government will buy the currency in order to support its value.
An increase in the exchange rate means dearer exports but cheaper imports.
When thinking about exchange rates remember to revise the types i.e. fixed, floating and managed. Also if a
currency increases in value then exports become more expensive and imports less costly. If the currency falls
against others then imports become more expensive and exports cheaper.

Q3. Rising interest rates can have all but one of the following implications for an economy. Which one
is it?
(a)
(b)
(c)
(d)

Credit sales will fall.

Investment may start to fall as business loses confidence.
Potential exporters will see the UK market as one worth selling to.
As the cost of maintaining working capital rises so stocks will need to be reduced.

Potential exporters will see the UK market as one worth selling to.
You should now be thinking about the consequences for business of increases in interest rates. Also think about
the impact on savings versus consumption, the drop in mortgage holders income and the impact on those on
low or fixed incomes.
As the cost of maintaining working capital rises so stocks will need to be reduced we would predict this to
possibly be the case for business as it adjusts to increases in interest rates.

Q4. Which of the following is an accurate definition of interest rates?

(a) The cost of borrowing money.
(b) The price of one currency expressed in terms of another.
(c) The level of unemployment that is normally apparent in an economy as some people are in
between jobs or searching for a new one.
(d) The setting of the exchange rate by the forces of the market for currency.
The cost of borrowing money.
Always make certain you understand how increases and decreases in REAL interest rates can influence business
behaviour and confidence. Interest rates represent the cost of borrowing money and so are a key cost to a firm
if they are borrowing for expansion of investment.
The setting of the exchange rate by the forces of the market for currency is a freely floating exchange rate

Q5. Which of the following would probably NOT be the result of a period of relatively high inflation?
(a) Lower sales within the economy.
(b) A loss in international competitiveness.
(c) An increase in the trade surplus of the country.
(d) Workers demand higher wages.
An increase in the trade surplus of the country.

Remember to always think who will be effected by inflation and why. Also think about what government might
do to try and reduce inflationary pressures. These can have an adverse affect on some parts of the community.
Workers demand higher wages would be a likely outcome of a period of sustained inflation.

Q6. Which of the following is NOT a primary cause of inflation in an economy?

(a) Large increases in consumer demand that cannot be adequately meet by current supply.
(b) Increases in costs, wages, imported goods / components/ raw materials and other expenses.
(c) A belief amongst many in the population that prices will be rising in the future.
(d) Falls in the amount of money in circulation beneath the growth rates being recorded by the
economy.
Falls in the amount of money in circulation beneath the growth rates being recorded by the economy.
Most of these ARE causes. Look for the one that won't lead to higher demand or higher costs for firms that they
have to pass on to consumers in higher prices. Always think about how any or all of these might affect a
business and an economy. Think falls in demand, increases in cost, loss of competitiveness and increases in
unemployment. Most of the options give ARE causes, falling money supply growth will have the opposite effect.
Large increases in consumer demand that cannot be adequately meet by current supply is known as demand
pull inflation. It normally needs high levels of employment are relatively cheap sources of credit to exist.

Q7. Which of the following is an accurate definition of price inflation.

(a) An increase in prices.
(b) A persistent increase in the general level of prices.
(c) Decreases in the general level of prices.
(d) The index that measures monthly movements in prices.
A persistent increase in the general level of prices
Make certain you know what is meant by inflation and how and why it affects certain groups more than others.

Q8. Which of the following is a clear sign that an economy is heading for recession?
(a)
(b)
(c)
(d)

A rise in the demand for consumer goods.

Companies start to post growing amounts of bad debts.
The capacity within the economy is being fully used.
Potential bottlenecks start to appear within the economy.

Companies start to post growing amounts of bad debts

Corporate debts become higher as sales fall at a time of recession. Think about falls in output, bankruptcies,
increasing unemployment, falling investment and a loss of business confidence.

Q9. Which of the following might cause cyclical unemployment?

(a) A downturn in world export trade.
(b) The replacement of coal by gas in many of the UK power stations.
(c) A fall in the competitiveness of UK clothing products.
(d) Some workers in the hotel trade being laid off in late October.
A downturn in world export trade
Cyclical unemployment is unemployment that happens with a downturn in the trade cycle. Which of these
might cause that? When working on cyclical unemployment always remember to focus on: the market for the
product under consideration, luxuries versus necessities, the level of profit being earned by the product, how
quickly falls in business confidence will affect the industry.
The replacement of coal by gas in many of the UK power stations is normally a cause of structural
unemployment.

External Influences: Test 2

Q1. A firm will have monopoly power if

(a) it is the sole producer of its product.
(b) it has a market share of at least 25%.
(c) it can set its price.
(d) it is making high profits.
it has a market share of at least 25%.
Monopoly is the least competitive type of market. Firm controls the market. But can a firm exert control on a
market if there are other suppliers?
Any firm can set its price. The market decides if it sells or not.

Q2. All of the following are examples of unfair competition, except

(a)
(b)
(c)
(d)

restricting supply to retailers who agree to take a complete range of items.

a monopoly charging excessive prices because of lack of competition.
market sharing; where a group of firms agree to share a market and fix prices in their favour.
a firm taking out a patent for a drug it has invented.

a firm taking out a patent for a drug it has invented

It is not the taking of a patent that might be unfair, its how it is used. What is unfair competition? It is the
earning of excessive profits, well above the amount that could reasonable be expected. Note that the words
'excessive' and 'reasonable' are subjective.

Q3. The dominant firm in a market is operating at near full capacity, and the other firms can do little to
significantly increase their supply to the market. This will lead to all of the following, except
(a)
(b)
(c)
(d)

rising prices as demand begins to outstrip supply.

high and rising profit margins.
increased levels of marketing, especially advertising.
new firms considering entering the market.

increased levels of marketing, especially advertising.

Think of supply and demand. Demand will exceed supply, prices will rise, but not costs. High profits will attract
new entrants, though that may not find it easy to do.

Q4. A rise in interest rates, followed by a rise in the exchange rate, will result in all of the following
effects, except
(a)
(b)
(c)
(d)

The price of imported raw materials will rise.

The price of imported raw materials will fall.
The price of exported goods will rise..
Domestic producers will find it harder to compete against imported goods.

The price of imported raw materials will rise.

Q5. The business cycle is the regular pattern of upturns and relative downturns in output and demand
within an economy. All of the following can cause this, except
(a)
(b)
(c)
(d)

Government policies which effectively achieve steady, sustainable growth.

changes in business confidence, leading to more of less capital investment.
stockbuilding, followed by destocking.
Irregular buying of consumer durables such as cars and household appliances

Government policies which effectively achieve steady, sustainable growth. Think about what will cause a
company to increase or decrease its production.

External Influences: Test 1

Q1. An increase in the rate of interest may reduce the profits of a company because
(a)
(b)
(c)
(d)

the customers will have more money to spend.

exports will become easier and cheaper.
costs will increase since overdrafts and loans will be more expensive.
it will become more rewarding to invest in new products and projects.

costs will increase since overdrafts and loans will be more expensive.
Note the link between interest rates and the exchange rate for sterling.
It will become more rewarding (and less risky (to leave the money in the bank.

Q2. All of the following are examples of external stakeholders of a company except
(a)
(b)
(c)
(d)

shareholders.
suppliers.
customers.
local government.

shareholders
Stakeholders are any group, individuals or firms which have an interest in the survival and operation of a
business. Internal stakeholders are shareholders, directors, managers and workers. All the rest are external.
Suppliers are outside the firm but depend on it.

Q3. Structural unemployment can be caused by all of the following, except

(a)
(b)
(c)
(d)

a collapse in the demand for coal, leading to pit closures in South Wales.
a slowing of the economy.
growth of the textile industry in India, leading to the failure of the industry in Lancashire.
collapse of the market for valves after the invention of transistors.

slowing of the economy will cause cyclical unemployment. Cyclical unemployment is unemployment resulting
at the downturn in the trade cycle, so this is not structural.

Q4. A market is said to be oligopolistic when

(a)
(b)
(c)
(d)

it is dominated by a single supplier of a product.

a few significant suppliers dominate the market for a product.
there are many small firms supplying the same product.
there are many branded varieties of the product on the market.

a few significant suppliers dominate the market for a product

oligopoly means 'run by the few'.

Q5. All of the following are examples of unfair competition, except

(a)
(b)
(c)

two firms agreeing to fix their prices.

three companies agreeing to share a market between them.
a monopolist charging excess prices for its product.

(d)

exploiting a patent that the firm has on a product it has developed itself..

Exploiting a patent that the firm has on a product it has developed itself. It is an asset that it has developed
itself. It has a fair competitive advantage.

1. Which one of the following statements is not correct?

In the matrix structure of organization, there is:
(a) dual chain of command
(b) better communication
(c) more flexibility
(d) less conflict
Ans. (d)
2. Consider the following statements:
1. Model synthesis of organization is based on the fact that all organizations must deal with
uncertainty
2. Sources of uncertainty are external as well as internal
3. If the sources of organizational uncertainty are internal, then the organization will try to reduce
uncertainty by decentralizing
Which of the statements given above are correct?
(a) Only 1555555 and 2
(b) Only 2 and 3
(c) Only I and 3
(d) 1, 2 and 3
Ans. (a)
3. Consider the following statements:
Organization development is different from
1. Management development which is action oriented.
2. Operations research which is not human value oriented.
Which of the statements given above is/are correct?
(a) Only 1
(b) Only 2
(c) Both 1 and 2
(d) Neither 1 nor 2
Ans. (b)
4. Which of the following are the outcomes of organizational development?
1. Improvement in interpersonal skills of members
2. More organic organization
3. Resolution of conflicts through interactive methods
Select the correct answer using the code given below:
(a) 1, 2 and 3
(b) Only 1 and 2
(c) Only 2 and 3
(d) Only 1 and 3
Ans. (a)
5. Consider the following statements:
1. Activities classified for line authority differ in each organization.
2. For small organizations, all positions may be line positions.
3. Staff authority is based on expert power.
Which of the statements given above are correct?
(a) 1, 2 and 3
(b) Only 1 and 2
(c) Only 2 and 3
(d) Only 1 and 3
Ans. (c)
6. Consider the following statements:
1. Decentralization has the same advantages as delegation.
2. Decentralization leads to more flexibility in an organization.

3. Decentralization leads to slower decision making in raid1y changing environment

Which of the statements given above are correct?
(a) l, 2 and 3
(b) Only l and 2
(c) Only 2 and 3
(d) Only I and 3
Ans. (b)
7. Which one of the following is not a function of a leader in an organization?
(a) Motivating employees
(b) Fixing the remuneration package of the employees
(c) Resolving conflict
(d) Selecting the most effective communication channel
Ans. (b)
8. Consider the following statements:
1. Control helps to monitor environment changes and their effects on the organizations progress.
2. Delegation of authority in participative management does not change the nature of the
control process.
Which of the statements given above is/are correct?
(a) Only 1
(b) Only 2
(c) Both 1 and 2
(d) Neither 1 nor 2
Ans. (a)
9. Which of the following techniques used by organizations engaged in public administration are
based on network analysis?
1. Organization and Methods (O. and M.)
2. PERT
3. Critical Path Method
4. Work Study
Select the correct answer using the code given below:
(a) 1, 2, 3 and 4
(b) Only 1 and 2
(c) Only 2 and 3
(d) Only 1 and 4
Ans. (c)
10. Which one of the following is not a defense public sector undertaking?
(a) Bharat Dynamics Ltd.
(b) Mishra Dhatu Nigam Ltd.
(c) Bharat Earth Movers Ltd.
(d) Bharat Heavy Electrical Ltd.
Ans. (d)
11. Which of the following is/are essential to delegate authority in an organization?
1. Establish feedback channels
2. Others must not know that delegation has occurred
3. Delegates range of discretion should not be specified
Select the correct answer using the code given below:
(a) Only 1
(b) Only 2 and 3
(c) Only 1 and 3
(d) 1, 2 and 3
Ans. (a)
12. Which one of the following statements is not correct?

Wider span of control is consistent with efforts of the organizations to

(a) get closer to customers
(b) speed up decision making
(c) reduce cost
(d) improve supervision
Ans. (d)
13. Consider the following statements:
Computer technology has made the concept of:
1. authority more relevant
2. authority less relevant
3. chain of command more relevant
4. unity of command less relevant
Which of the statements given above is/are correct?
(a) l and 3
(b) Only 3
(c) 2 and 4
(d) 1 and 4
Ans. (c)
14. Consider the following statements:
Human diseconomies from increasing work specialization beyond a limit surface in the form of:
1. stress
2. poor quality of output
3. increased absenteeism
4. high turnover from the organization
Which of the statements given above is/are correct?
(a) 1, 2, 3 and 4
(b) Only 1 and 4
(c) Only 2 and 3
(d) Only 1
Ans. (a)
15. Who among the following developed the classic three- step model of organizational change?
(a) Kurt Lewin
(b) H. Simon
(c) J.P. Kotter
(d) L.R. Murphy
Ans. (a)
16. Who developed the concept that tension between workers logic of sentiment and managers
logic of cost and efficiency could lead to conflict within the organization?
(a) Herbert Simon
(b) Chester Barnard
(c) Fredrick W. Taylor
(d) Elton Mayo
Ans. (d)
17. Consider the following statements:
1. Through the Hawthorne Studies, Elton Mayo could support Mary Parker Folletts theory that the
lack of attention to human relationships was a major flaw in other management theories.
2. The book The Human Problems of an Industrialized Civilization was written by Mary Parker
Follett.
Which of the statements given above is/are correct?
(a) Only l
(b) Only 2
(c) Both 1 and 2

(d) Neither 1 nor 2

Ans. (a)
18. Match List- I (Leadership Type) with List-II (Main idea/ Model) and select the correct answer
using the code given below the lists:
List -I (Leadership Type) List-II (Main idea/Model)
A. Participative 1.Vroom and Yettons Normative Model
B. Contingency 2. The Managerial Grid
C. Behavioral 3. Likerts Leadership Style
D. Situational 4. Fiedlers Least Preferred Co-worker (LPC) Theory
Code:
ABCD
(a) 2 4 3 1
(b) 3 1 2 4
(c) 2 1 3 4
(d) 3 4 2 1
Ans. (d)
19. Which of the following are among the 14 principles of management in the classical
management work of Henri Fayol?
1. Personnel tenure
2. Unity of command
3. Core competence
4. Scalar chain
Select the correct answer using the code given below:
(a) Only 1, 2 and 3
(b) Only 2 and 4
(c) Only l and 3
(d) 1, 2, 3 and 4
Ans. (b)
20. Which of the following pairs is/are correctly matched?
Scholar Viewpoint
1. F. Riggs In developing countries, bureaucracy also performs political roles
2. Harold Laski Bureaucracy is a threat to democratic government
3. S. Eisenstadt Bureaucracy is the most rational form of organization
Select the correct answer using the code given below:
(a) 1 and 2
(b) Only 1
(c) Only 2
(d) 1 and 3
Ans. (a)
21. Which of the following pairs is/are correctly matched?
1. Cybernetic Theory : Norbert Weiner
2. Task-Technology : Joan Woodward
3. Classical Approach to : Frederick Taylor
organizational design
Select the correct answer using the code given below:
(a) Only 1 and 2
(b) Only 2 and 3
(c) Only 1
(d) 1, 2, and 3
Ans. (a)
22. Consider the following statements:
1. Defects in co-ordination inherent in large-scale organizations may apply to an organization

whether the organization is bureaucratic or not.

2. Chester Barnard criticized Weber for failing to analyze the correspondence of behaviour in
organizations with organizational blueprints.
Which of the statements given above is/are correct?
(a) Only 1
(b) Only 2
(c) Both 1 and 2
(d) Neither 1 nor 2
Ans. (c)
Directions: The following nine (9) items consist of two statements, one labelled as the Assertion
(A) and the other as Reason (R). You are to examine these two statements carefully and select the
answers to these items using the codes given below:
Codes:
(a) Both A and R are individually true and R is the correct explanation of A
(b) Both A and R are individually true but R is not correct explanation of A
(c) A is true but R is false
(d) A is false but R is true
23. Assertion (A): Behavioral approach to leadership believes that individuals trained-in
appropriate leadership would be able to lead more effectively.
Reason (R): Behaviors unlike traits can be learned.
Ans. (a)
24. Assertion (A): A bureaucrats capacity to adapt to changing circumstances is far less than that
conceived by those who drew up the organizational rules.
Reason (R): In order to be perceived as effective, the bureaucrat behaves consistently and follows
rules strictly.
Ans. (a)
25. Who among the following expressed the view that virtually all the decisions in an organization
are such that they do not maximize, but only suffice?
(a) George Miller
(b) Herbert A. Simon
(c) Kurt Lewin
(d) Abraham Maslow
Ans. (b)
26. Match List- I (Early Model of Motivation) with List -II (Person) and select the correct answer
using the code
given below the lists:
List -I List -II
(Early Model of Motivation) (Person)
A. Traditional Model 1. Douglas McGregor
B. Human Relations 2. Frederick Taylor
C. Human Resource Model 3. Elton Mayo
Codes:
ABC
(a) 1 2 3
(b) 2 3 1
(c) 1 3 2
(d) 2 1 3
Ans. (b)
27. Consider the following statements:
1. Henri Fayol was the first to describe the fly functions of management.
2. Henri Fayol was a French management theorist whose theories concerning human relations were
widely influential in the beginning of the 20th Century.

Which of the statements given above is/are correct?

(a) Only 1
(b) Only 2
(c) Both 1 and 2
(d) Neither 1 nor 2
Ans. (a)
28. Consider the following statements:
1. Much of current knowledge of selection techniques, employee training and work design is built
on the work of Hugo Munsterberg.
2. Hugo Munsterberg combined scientific management and industrial psychology in his work.
Which of the statements given above is/are correct?
(a) Only l
(b) Only2
(c) Both 1 and 2
(d) Neither 1 nor 2
Ans. (c)
29. Which one of the following is not i component of Max Webers ideal bureaucracy?
(a) Job specialization
(b) Impersonality
(c) Career orientation
(d) Organization as a social system
Ans. (d)
30. Who among the following conducted one of the most widely cited pig iron experiment as an
example of scientific management?
(a) Robert Owen
(b) Frederick W. Taylor
(c) Chester Barnard
(d) Mary Parker Follett
Ans. (b)
31. The systems approach is mainly based on the work of which one of the following?
(a) Chris Argyris
(b) Chester Barnard
(c) Ludwig Bertalanffy
(d) A. Etzioni
Ans. (c)
32. What is a Shadow Cabinet in the British system?
(a) A group of young members of the ruling party
(b) A group of members from the opposition party who scrutinize some functions of the
government and present alternative policy
(c) A team of intellectuals who advise the Cabinet
(d) A Cabinet Committee that functions under the guidance of the Cabinet
Ans. (b)
33. Consider the following statements about the features of the administrative system in France:
1. Ministers are more concerned with direct administration in the provinces.
2. Specialist personnel are found only in small numbers in the advisory and policy-making roles.
3. Freedom of executive action from the legislatures supervision increased under the Fifth
Republic.
Which of the statements given above are correct?
(a) 1, 2 and 3
(b) Only 1 and 2
(c) Only 2 and 3
(d) Only 1 and 3

Ans. (a)
34. Which of the following Departments of the Government of India were put under the Cabinet
Secretariat at the time of their creation?
1. Department of Electronics
2. Department of Scientific and Industrial Research
3. Department of Personnel
Select the correct answer using the code given below:
(a) Only 1 and 2
(b) Only 2 and 3
(c) Only 1 and 3
(d) 1, 2 and 3
Ans. (d)
35. Consider the following statements:
1. The Administrative Reforms Commission (ARC) had recommended that the Department of
Personnel of a State should be put under the charge of the Chief Secretary of the State.
2. Chief Secretary of a State is not involved in any manner in the promotion of State Civil officers
to the All-India Services.
Which of the statements given above is/are correct?
(a) Only 1
(b) Only 2
(c) Both 1 and 2
(d) Neither 1 nor 2
Ans. (a)
36. Who among the following are administratively linked with the Department of Personnel and
Training?
1. Central Bureau of Investigation
2. Union Public Service Commission
3. Central Vigilance Commission
Select the correct answer using the code given below:
(a) Only 1 and 2
(b) Only 2 and 3
(c) Only 1 and 3
(d) 1, 2 and 3
Ans. (d)
37. Who among the following introduced the concepts and phrases conflict resolution and the
task of leadership?
(a) Henri Fayol
(b) Elton Mayo
(c) Mary Parker Follett
(d) Chester Barnard
Ans. (c)
38. Consider the following statements:
1. The rationalist paradigm of public policy is dominated by scholars of public administration
rather than by political scientists.
2. The increment list paradigm of public policy making and implementation is theoretical,
effectual, prescriptive and nonnative.
Which of the staten1ts given above is/are correct?
(a) Only 1
(b) Only 2
(c) Both 1 and 2
(d) Neither 1 nor 2
Ans. (a)

39. Consider the following statements:

1. The Management Information System (MIS) provides decision making assistance for
unstructured problems.
2. Decision Support System (DDS) is structured around analytic decision models on a specialized
management database.
Which of the statements given above is/are correct?
(a) Only 1
(b) Only 2
(c) Both 1 and 2
(d) Neither 1 nor 2
Ans. (b)
40. Consider the following statements about open model of organization:
1. Means (or the proper way to do a job) are emphasized in the open model.
2. Non-routine tasks occur in unstable conditions in the open model.
3. The beginning of the open model can be traced to Saint-Simon and Auguste Comte.
Which of the statements given above is/are correct?
(a) Only 2
(b) 1 and3
(c) 2 and 3
(d) 1 and 2
Ans. (c)
41. Which one of the following is not included in hygiene factors in the Herzberg two-factor
theory of motivation?
(a) Salary
(b) Working conditions
(c) Companys policy
(d) Responsibility
Ans. (d)
42. Consider the following statements about managerial grid in the context of leadership theories:
1. It portrays a three-dimensional view of leadership style.
2. The grid shows dominating factors in a leaders thinking in regard to getting results.
3. The grid does not show results produced.
4. The grid offers a framework for conceptualizing leadership style.
Which of the statements given above are correct?
(a) Only 1, 2 and 3
(b) Only 2, 3 and 4
(c) Only 1 and 4
(d) 1, 2, 3 and 4
Ans. (d)
43. Which one of the following statements is not correct in respect of the rational comprehensive
approach of decision-making in an organization?
(a) It cannot be simulated under laboratory conditions.
(b) Values to be realized are usually not set out distinctly.
(c) Individual decision-maker cannot take a comprehensive view of the whole problem.
(d) The need for speed compels decisions to be taken on the basis of incomplete data.
Ans. (d)
44. Which one of the following statements is not correct?
Decision making in the public sector, in comparison to the private sector, involves
(a) higher levels of constraint
(b) more complexity
(c) less consultation
(d) more conflict

Ans. (c)
45. Contingency approach to leadership focuses on which
of the following?
I. Task requirements
2. Peers expectations
3. Employees expectations
4. Organizational policies
Select the correct answer using the code given below:
(a) Only l, 2 and 3
(b) Only l, 2 and 4
(c) Only 3 and 4
(d) 1, 2, 3 and 4
Ans. (d)
46. Consider the following statements:
1. Motivation cannot be used as a tool to arrange job relationships in organizations.
2. Individuals make conscious decisions about, their behaviour in the organization.
3. Motivating factors are related to the job content and the rewards of work performance.
Which of the statements given above are correct?
(a) Only 1 and 2
(b) Only 2 and 3
(c) Only 1 and 3
(d) 1, 2 and 3
Ans. (c)
47. Which one of the following is not a component of expectancy model of motivation?
(a) Positive reinforcement
(b) Valence
(c) Performance-outcome equation
(d) Effort-performance equation
Ans. (a)
48. Match List -I (Person) with List- II (Major Area) and select the correct answer using the code
given below the lists:
List-I (Person) List- II (Major Area)
A. Robert Owen 1. Motivation Theories
B. Henry L. Gantt 2. Personnel Management
C. W. Clay Hammer 3. Incentive Scheme for workers
D. Clayton Alderfer 4 Behaviour Modification Techniques
Code:
ABCD
(a) 2 4 3 1
(b) 1 3 4 2
(c) 2 3 4 1
(d) 1 4 3 2
Ans. (c)
49. The Wagner Act which proved to be the Magna Carta of labour was introduced in which
country?
(a) United Stats1of America
(b) Great Britain
(c) France
(d) Japan
Ans. (a)
50. Assertion (A): Any legislative power of the Executive Independent of the Legislature is
unimaginable in the United States of America.

Reason (R): The Doctrine of Separation of Powers underlies the American Constitution.
Ans. (a)
hemant9876@gmailcom

HRM MCQ's courtesy: Virtual University MCQs BANK

Which of the following is not a function of HRM?

Select correct option:
Recruitment
Training
Procurement
None of the above
Which one statement is true about internal equity in compensation system?
Select correct option:
This means that as job rates are set, they are determined on such dimensions As skills, job responsibilities, effort and accountability.
Internal equity not shows the fairness of pay structure
Internal equity means comparing employees with each other by their personal characteristics
None of given options
Best Training program is the one that:
Select correct option:
Has fulfilled all the steps of training process
That leaves academic impact on participants
That leaves a permanent impact on participants
None of the given
Who is responsible to take corrective actions in response to unforeseen problems?
Select correct option:
Liaison
Disturbance-handler
Figurehead
Spokesperson
Which of them is most valid interview form for predicting job performance?
Informal interview
Unstructured interview
Structured interview
All of them
The invisible barrier that blocks females & minorities from ascending into upper levels of an organization, is termed as:
Gender discrimination
Glass ceiling
Affirmative action
Stereotype
Following are the stages of socialization process, EXCEPT:
Pre-arrival stage
Encounter stage
Metamorphosis stage
Completion stage
How do companies facilitate workforce diversity?
By relying on external support systems for minority workers
By encouraging employees to challenge beliefs and values of other employees
By organizing social activities

By reinforcing traditional values

Which of the following term focuses on the differences and similarities among the workforce?
Variety
Diversity
Uniformity
Harmony
Which of the following is a forecasting technique that involves experimenting a real-world situation through a mathematical model?
Simulation
Modeling
Mock-up
Replication
Individual's behavior comprises of:
Heritage
Perception
Emotions
All of the given options

Question # 1 of 15 ( Start time: 10:50:09 AM ) Total M - 1

The process by which people acquire skills & abilities required to perform jobs at hand, is known as:
Select correct option:
Learning
Training
Development
Need analysis

Question # 2 of 15 ( Start time: 10:50:50 AM ) Total M - 1

Organization, where employees are provided with the opportunity to learn on continuous basis is known as:
Select correct option:
Formal
Informal
Bureaucratic
Learning

Question # 3 of 15 ( Start time: 10:51:37 AM ) Total M - 1

Job evaluation is conducted to develop:
Select correct option:
Compensation packages

Training modules
Organizational grapevine
Rules & policies

Question # 4 of 15 ( Start time: 10:52:24 AM ) Total M - 1

The invisible barrier that blocks females & minorities from ascending into upper levels of an organization, is termed as:
Select correct option:
Gender discrimination
Glass ceiling
Affirmative action
Stereotype

Question # 5 of 15 ( Start time: 10:52:51 AM ) Total M - 1

The process through which someone becomes aware of personal skills, interests, knowledge, motivations; acquires information about
opportunities; identifies career goals; and establishes action plans to attain those goals is called___.
Select correct option:
Organizational development
Career management
Career development
Career planning

Question # 6 of 15 ( Start time: 10:53:45 AM ) Total M - 1

The procedure of initiating a document that specifies job title, department, the date the employee is needed for work, and other
details, is known as:
Select correct option:
Employee request
Employee appropriation
Employee requisition
Employee demand
Question # 7 of 15 ( Start time: 10:54:50 AM ) Total M - 1
Who is the primary person responsible for doing the actual appraising of an employees performance?
Select correct option:
The employees direct supervisor
The company appraiser
The human resource manager
The EEO contact person

Question # 8 of 15 ( Start time: 10:55:14 AM ) Total M - 1

Socialization process of newly hired employees is usually conducted by:
Select correct option:
Marketing department
HR department

Accounts department
All of the given options
Question # 9 of 15 ( Start time: 10:55:34 AM ) Total M - 1
Which of the following term is said to be a part of Organizational Structure?
Select correct option:
Goal attainment
Hierarchy level
Performance standards
Supporting staff

Question # 10 of 15 ( Start time: 10:55:58 AM ) Total M - 1

HR responsibilities of staff managers include
Select correct option:
assistance in hiring
rewarding, counseling
assistance in promotiion
all given option
Question # 11 of 15 ( Start time: 10:56:13 AM ) Total M - 1
Which of the following defines the process of 'Recruitment'?
Select correct option:
Forecasting the demand of human resources
Forecasting the supply of human resources
Discovering potential job candidates for a particular position
Making a hire or no hire decisions

Question # 12 of 15 ( Start time: 10:56:55 AM ) Total M - 1

Charismatic leaders are those who have the ability to:
Select correct option:
Resolve every problem prevailing in the organization
Influence others in a desired manner
Command over larger number of employees
Strictly impose the set rules
Question # 13 of 15 ( Start time: 10:57:42 AM ) Total M - 1
Which of the following term is used for locating the qualified candidates?
Select correct option:
Recruitment sources
Recruitment leads
Recruitment pools
Recruitment personnels

Question # 14 of 15 ( Start time: 10:58:33 AM ) Total M - 1

Impact of individuals' behavior in an organization is studied under:

Select correct option:
Organizational culture
Organizational norms
Organizational behavior
Organizational rules

Question # 15 of 15 ( Start time: 10:58:50 AM ) Total M - 1

The lifelong series of activities that contribute to a persons career exploration, establishment, success, and fulfillment is called:
Select correct option:
Organizational development
Career management
Career development
Career planning

Question # 1 of 15 ( Start time: 11:01:10 AM ) Total M - 1

Organization, where employees are provided with the opportunity to learn on continuous basis is known as:
Select correct option:
Formal
Informal
Bureaucratic
Learning
Question # 2 of 15 ( Start time: 11:02:02 AM ) Total M - 1
Providing timely performance feedback, development assignments, and support are all part of the _____s role in career
development.
Select correct option:
Individual
Manager
Company
Human resource specialist

Question # 3 of 15 ( Start time: 11:03:24 AM ) Total M - 1

Which of the following defines the process of 'Recruitment'?
Select correct option:
Forecasting the demand of human resources

Forecasting the supply of human resources

Discovering potential job candidates for a particular position
Making a hire or no hire decisions
Question # 4 of 15 ( Start time: 11:04:22 AM ) Total M - 1
Which of the following practice involves the selling off portions of the company and making severe staff reductions?
Select correct option:
Redesigning
Restructuring
Organizational designing
Reengineering
Question # 5 of 15 ( Start time: 11:04:58 AM ) Total M - 1
Authority is classified among______________levels of categories.
Select correct option:
2
4
6
3
Question # 6 of 15 ( Start time: 11:05:57 AM ) Total M - 1
People within a group who initiate the work, give new ideas and also collect information about the task, are actually performing:
Select correct option:
Information collector roles
Task oriented roles
Relationship oriented roles
Individual roles

Question # 7 of 15 ( Start time: 11:06:49 AM ) Total M - 1

several factors radically changed attitudes towards human resource information systems during
Select correct option:
During the 1960s and 1970s
During the 1970s and 1980s
During the 1990s and 2000s
During the 1950s and 1960s
Question # 8 of 15 ( Start time: 11:08:00 AM ) Total M - 1
System used to collect, record, store, analyze, & retrieve data related to an organization, is termed as:
Select correct option:
IS (Information System)
MIS (Management Information System)
HRIS (Human Resource Information System)
DBMS (Data Base Management System)

Question # 9 of 15 ( Start time: 11:08:49 AM ) Total M - 1

For the selection of pilot, PIAs management took the written test based on the understanding & application of aeronautical
engineering; under which category this test will fall?
Select correct option:
Reliable test
Content-valid test
Criterion-valid test
Face-valid test
Question # 10 of 15 ( Start time: 11:10:01 AM ) Total M - 1
Employees quit the organizations at their own choice through
Select correct option:
Outplacement, restructuring
Discharging, layoff
Transfer, demotion
Resigning, retirement

Question # 11 of 15 ( Start time: 11:11:04 AM ) Total M - 1

The inner drive that directs a persons behavior towards goal attainment is known as:
Select correct option:
Performance
Motivation
Need
Attitude
Question # 12 of 15 ( Start time: 11:11:53 AM ) Total M - 1
Methods of Collecting Job Analysis Information include
Select correct option:
Interview
Questionnaire
Logs
all of given option
Question # 13 of 15 ( Start time: 11:12:24 AM ) Total M - 1
As being part of an organization, it is an employees__________to align his/her actions according to the set rules & policies.
Select correct option:
Right
Responsibility
Task
Contractual right

Question # 14 of 15 ( Start time: 11:13:14 AM ) Total M - 1

Which of the following skill/s is/are required for an effective team?
Select correct option:
Problem-solving skills
Technical skills
Interpersonal skills
All of the given options
Question # 15 of 15 ( Start time: 11:13:50 AM ) Total M - 1
The physical or psychological condition induced in workers by overwork or overexposure to stress in the workplace, is known as:
Select correct option:
Exhaustion
Burnout
Collapse
Fatigue

Select correct option:

Interpersonal role
Decisional role
Informational role
Supportive role

Question # 6 of 20 ( Start time: 01:32:08 AM )

The emigration of trained and talented individuals to other nations due to lack of opportunity or other reasons is known as
_____________.
Select correct option:

Job Insecurity
Outsourcing
Workforce diversity
Brain Drain

Question # 7 of 20 ( Start time: 01:32:50 AM )

Total M - 1
Staffing is a process of hiring qualified employees at the right place and at the right time, to achieve __________.
Select correct option:

Targeted sales goals

Individual career goals
Return on investment
Organizational objectives

Question # 8 of 20 ( Start time: 01:33:39 AM )

Total M - 1
Manufacturing was the main concern of personnel department during:
Select correct option:

Mechanistic period
Catalytic period
Organistic period
Strategic period

Question # 9 of 20 ( Start time: 01:34:07 AM )

Total M - 1
_________________ is achieved by combining capital, raw material & human resource by an organization.
Select correct option:

Sales

Capital
Input
Output

Question # 10 of 20 ( Start time: 01:34:27 AM )

Total M - 1
Supervisors fall into the:
Select correct option:

Top-level
Middle-level
First-line level
Executive level

Question # 11 of 20 ( Start time: 01:34:42 AM )

Total M - 1
HRM is associated with the management of:
Select correct option:

General people
Labors only
Organizational people
Employers only

Question # 12 of 20 ( Start time: 01:34:58 AM )

Total M - 1
A practice used by different companies to reduce costs by transferring portions of work to outside provider rather than completing it
internally is termed as:
Select correct option:

Planning
Decentralization
Restructuring
Outsourcing

Question # 13 of 20 ( Start time: 01:35:28 AM )

Total M - 1
The cognitive component consists of a persons:
Select correct option:

Emotions
Knowledge
Attitude
Feelings

Question # 14 of 20 ( Start time: 01:36:07 AM )

Total M - 1
Reactive approach to overcome the influence of discriminatory practices occurred in the past is referred as:
Select correct option:

Equal employment opportunity

Affirmative action

HR planning
Litigation process

Question # 15 of 20 ( Start time: 01:36:29 AM )

Total M - 1
Which of the following terminology describes the legal legislation in which job applicant should not be rejected on the basis of
discriminatory practices?
Select correct option:

Affirmative action
Legal compliance
Equal employment opportunity
Stereotype

Question # 16 of 20 ( Start time: 01:37:46 AM )

Total M - 1
An organization operates in:
Select correct option:

An isolated system
A closed system
A clogged system
An open system

Question # 17 of 20 ( Start time: 01:38:17 AM )

Total M - 1

________ refers to a set of expected behavior patterns attributed to someone who occupies a given position in a social unit.
Select correct option:

Norm
Perception
Role
Stereotyping

Question # 18 of 20 ( Start time: 01:38:44 AM )

Total M - 1
People can be more productive while working in:
Select correct option:

Isolation
Groups
Crowd
None of the given options

Question # 19 of 20 ( Start time: 01:39:02 AM )

Total M - 1
Which of the following component consists of a persons beliefs, opinions, knowledge, and information?
Select correct option:

Affective component
Cognitive component
Behavioral component

Objective component

Question # 20 of 20 ( Start time: 01:39:51 AM )

Total M - 1
Which of the following involves holding beliefs about people that place them in categories for recognizing and accepting differences?
Select correct option:

Backlash
Mistrust
Cohesiveness
Stereotyping

1. Which of the following personality characteristics are associated with people who are likely to exhibit violent behavior on the job?
a. Neurotic
b. Optimistic
c. Extraverted
d. Type A

2. Which of these suggestions is an effective way to deal with stress?

a. Meditation
b. Exercise
c. Talking with others
d. All of the given options

3. In most large facilities, who is responsible for reducing unsafe working conditions and reducing unsafe acts by employees?
a. Chief executive officer

b. Chief safety officer

c. Occupational safety and health officer
d. Chief operations officer

4. Who distinguished between intrinsic motivation and extrinsic motivation?

a. Frederick Taylor
b. Frederick Herzberg
c. David McClelland
d. Edward Deci

5. Which of the following is categorized as an indirect payment portion of employee compensation?

a. Wages
b. Salaries
c. Employer-paid insurance
d. Commissions

6. Stress can affect not only your health, but also other aspects of your life. What else can be affected by stress?
a. Family relationships
b. Work performance
c. Your attention to safety
d. All of the given options

7. Unemployment benefits are typically about __________ percent of a person's earnings and last for__________.
a. 50; 26 weeks
b. 75; 1 year
c. 100; 2 years
d. 25; 4 weeks

8. Unsafe acts can be reduced through all of the following methods except:
a. Job rotation
b. Screening
c. Training
d. Incentive programs

9. Which of these is the most common type of retirement plan?

a. Defined benefit
b. ERISA
c. Defined contribution
d. Money purchase plan

10. Which one of the following statements is correct in relation to monetary rewards in accordance with Herzbergs Two-Factor
theory?
a. Pay increases are a powerful long-term motivator
b. Inadequate monetary rewards are a powerful dissatisfier
c. Monetary rewards are more important than non-monetary rewards
d. Pay can never be used as a motivator

11. Which pattern of communication is the quickest way to send a message?

a. The circle
b. The chain
c. The Y
d. The wheel

12. Chronic stress is the stress that wears at people day after day. Which of these is an example of chronic stress?

a. An unhappy marriage
b. Ongoing money problems
c. Dissatisfaction with a job
d. All of the given options

13. The relative position of an organization's pay incentives compared to other companies in the same industry is known as:
a. Pay structure
b. Pay appraisal
c. Pay level
d. Pay feedback

14. Poor quality lateral communication will result in which of the following?
a. Lack of direction
b. Lack of coordination
c. Lack of delegation
d. Lack of control

15. Which of the following is a health hazard in the work place?

a. Uncollected waste paper
b. Heavy object
c. Frayed crypt
d. All of the given options

16. Managers can motivate people to avoid performing dysfunctional behaviors by using:
I. Extinction
II. Punishment
III. Negative reinforcement
a. I, II, III
b. I and III

c. II and III
d. I and II

17. Workers' compensation benefits fall into all of these major categories except:
a. Medical care
b. Retirement benefits
c. Disability income
d. Death benefits

18. Expectancy theory focuses on the relationships between which three factors?
a. Needs, effort and persistence
b. Needs, performance and inputs
c. Inputs, performance and outcomes
d. Needs, performance and outcomes

19. A horizontal extension of the object to increase task variety is called:

a. Job evaluation
b. Job enrichment
c. Job enlargement
d. Job rotation

20. Communication between two members of a project team from different function, but the same level of authority is ________
communication.
a. UP ward
b. Downward
c. Lateral
d. Diagonal

1) Appraisal of a workers performance can be described as:

a) Planning Activity
b) Organizing Activity
c) Controlling Activity
d) Leading Activity

2)Hawthornestudies depict the effects of work environment on:

a) Human Behavior
b) Human Performance

c) Human Satisfaction

d) All the given options

3) Process of working with different resources to accomplish organizational goals is known as:

a) Strategic management
b) Human Resource management
c) Management
d) Team work

4) The concept of how a person behaves in a group can be attributed to:

a) Thermodynamics
b) Group Dynamics
c) MBO (Management by objectives)

d) Group Behavior

5) The study of Organizational Behavior is closely related to:

a) Human Psychology

b) Human Behavior in general

c) Human Behavior at work
d) Human-Machine Interaction

6) Essential component of an organization is:

a) Team
b) Structure
c) Individual
d) None of the given options

7) The whole is greater than the sum of its parts is known as:

a) Efficiency

b) Effectiveness

c) Productivity
d) Synergy

8) Virtual teams can contribute to better coordination among the team members because:

a) Technology brings them together on a forum.

b) Team members meet physically with each other

c) Team members share views among themselves via communication links.

d) Team members have the real time environment for interaction.

9) Setting standards should be left to the employee rather than organization leads to self controlling because:

a) It follows the management by objective approach.

b) It increases the productivity of the worker

c) It increases the confidence of workers

d) Workers come up to the high standard since they have no pressure from his superiors.

10) Which one is not basic component ofOB(Organizational Behavior) Model?

a) Organization

b) Group
c) Team
d) Individual
Q-1: Job posting is:
1.Internal advertisement by an organization to attract candidates from the existing employees, against a vacancy.
2.The system of transferring existing employees to comparable new jobs available in the organization.
3.An arrangement of in house training of employees for career advancement.
4.Grouping together of a family of similar jobs, under a single title to establish uniformity of standards in controls and compensations.
Q-2: Realistic job preview is a:

1.Technique for listing elements of job before selecting someone to perform it.
2.Performance appraisal technique.
3.A selection device that enables the candidates to learn both the negative and positive information about the job and organization.
4. None of the given options

Q-3: Job analysis can be performed in all of the following ways except:

Observing hourly work

Reviewing interviews conducted with departing employees
Studying diaries or daily journals that manager kept over a three-month period
Giving workers checklists to indicate which tasks on the list are performed during job execution

Q-4: Considering continuous process improvement activities in organizations,

Should Zero defects really be a goal?
1.Yes perfection is reasonable goal.
2.No, 0.1 percent errors can be corrected much more efficiently than they can be prevented
3.Yes most industries find this an attainable goal.
4.Sometimes, for some mistakes, cost benefits can not be calculated

Q-5: Organizational efficiency is expressed as:

1.Planning for long-run goals
2.Making the best use of scarce resources
3.Goal attainment
4.Meeting deadlines

-6: Goal setting is:

1.Top down process

2.Bottom up process

3.A process of top down support and bottom up development

4.A function of senior management

Q-7: When the firm changes the way it operates, the process is known as:
1. Downsizing
2. Brain drain
3. Restructuring
4. Outsourcing

Q-8: Which one is not included in the hiring process?

1.Recruitment
2.Socialization
3.Selection
4.Job specification

Q-9: Effectiveness is ----------1. Do right things

2. Do things right
3. Productivity
4. All of the given options

Q-10: Extents of individual freedom and discretion employees have in performing

their jobs is Known as
1.Capitation
2. Flextime
3.Empowerment
4.Autonomy

Which of the following measures are taken to assess the intensity of

employees satisfaction and their attitude toward the training
program?
Select correct option:
Continuous feedback
Profitability rate
Market share
Productivity levels
Question # 5 of 10 ( Start time: 10:58:34 AM ) Total M - 1
Organization, where employees are provided with the opportunity to
learn on continuous basis is known as:

Select correct option:

Formal
Informal
Bureaucratic
Learning
Question # 6 of 10 ( Start time: 10:59:01 AM ) Total M - 1
Under which of the following no screening of applicant pool is
conducted before making final selection?
Select correct option:
Walk-in applicants
Employee referrals
Employment agency
School placement
Question # 7 of 10 ( Start time: 10:59:49 AM ) Total M - 1
Which of the following is NOT a concern of Human Resource Development
(HRD)?
Select correct option:
Employee training
Employee orientation
Employee rights
Employee appraisals
Question # 8 of 10 ( Start time: 11:00:59 AM ) Total M - 1(Solution courtesy Marina Khan)
Employee commitment has suffered in recent years because of:
Select correct option:
Downsizing
Training issues
Appraisals
Performance standards
Question # 9 of 10 ( Start time: 11:01:34 AM ) Total M - 1 (Solution courtesy Marina Khan)
The process through which someone becomes aware of personal skills,
interests, knowledge, motivations; acquires information about
opportunities; identifies career goals; and establishes action plans
to attain those goals is called _____.
Select correct option:
Organizational development
Career management
Career development
Career planning
Question # 10 of 10 ( Start time: 11:03:04 AM ) Total M 1

Following are the stages of socialization process, EXCEPT:

Select correct option:
Pre-arrival stage
Encounter stage
Metamorphosis stage
Completion stage
Which performance appraisal technique lists traits and a range of performance?

Select correct option:

Alternation ranking
Graphic rating scale
Management By Objective

Paired comparison

Which of the following is part of an employees role in his or her own career development?

Select correct option:

Providing timely performance feedback

Participating in career development discussions
Establishing goals and career plans
Offering a variety of career options

_________________ is achieved by combining capital, raw material & human resource by an organization.

Select correct option:

Sales

Capital

Input
Output

Decision regarding the delivery medium for training is made prior to which of the following step?

Select correct option:

Evaluating the training program

Designing the contents of training to be delivered
Identifying whether the training is required or not

Conducting need assessment to identify issues

Unofficial part of an organization formed on the basis of common interests is known as:

Select correct option:

Formal organization
Informal organization
Bureaucratic organization

Virtual organization

The re-arrangement of organizational structure & change in organizational culture is accomplished during:

Select correct option:

Task analysis
Organizational analysis
Person analysis

Management analysis

Which of the following statement reflects the 'Age Discrimination Act' for workers?

Select correct option:

At the age of 40 to 70, workers can not be retired by force
At the age below 18, workers can never be hired

Having 10 years of experience, workers should be promoted

Workers can never be rehired if retired once

Which of the following is a process of attracting individuals on timely basis, in sufficient numbers and with appropriate qualifications,
to apply for jobs with an organization?

Select correct option:

Selection
Recruitment
Staffing

Enrollment

Providing training & development opportunities, and career information & programs, are all part of the _____s role in career
development.

Select correct option:

Individual

Manager
Supervisor
Company

Which of the following method includes the exchange of information between organizational member & the applicant through a goaloriented conversation?

Select correct option:

Counseling simulations

Vocational interest test

Role playing
Employment interview

_______________________ is an obligation to perform certain tasks/activities.

Select correct option:

Duty

Responsibility
Position

Work

If the workforce of an organization represents true proportion of the community sectors in all its job classifications, it represents the
_____________________ of its affirmative action.

Select correct option:

Performance

Gaps
Effectiveness
Discrepancies

Studying organizational behavior helps managers:

Select correct option:

To see the value of workforce diversity

To analyze the efficiency of organization

To analyze the efficiency of organization

To become more effective in society

If a company is employing the fresh graduates as well as the professional experts, the management is said to be enhancing
_____________.

Select correct option:

Stereotyping

Variety
Diversity
Uniformity

The cognitive component consists of a persons:

Select correct option:

Emotions
Knowledge
Attitude

Feelings

Which of the given term is used to represent the segments of jobs held by an individual throughout his/her life time?

Select correct option:

Responsibility
Career
Occupation

Position

Which of the following information is NOT collected through observation method while conducting job analysis?

Select correct option:

Who is monitoring the task?

What task has done?

How task has done?

How long a task has taken to complete?

The cognitive component consists of a persons:

Select correct option:

Emotions
Knowledge
Attitude

Feelings

What is another term used for 360-degree feedback?

Select correct option:

Feedback loop
Multi-source assessment
Upward reporting

Round communication

Which one of the following is an outcome of 'organizing' function of management

Select correct option:

Organizations strategy

Motivation & commitment

Organizations structure

Performance measurement

Which of the following is a stated outcome of 'Job Analysis'?

Select correct option:

Job description

Job specification

Job evaluation
All of the given options

Which of the following is MOST important to manage workforce diversity?

Select correct option:

Lower cohesiveness

Support group
Top-level commitment
Resistance to change

Training to the raters of performance appraisal is an important responsibility of:

Select correct option:

Top management
HR department
Line managers

Production department

Graphic rating scales are subjected to all of the following problems, EXCEPT:

Select correct option:

Halo effects
Complexity
Central tendency

Leniency

Which of the following is responsible for implementing the developed strategies?

Select correct option:

Human resource
Physical resource

Rules & policies

Installed equipment

In which of the following area organizations are legally bound to maintain consistency in HR policies?

Select correct option:

Compensation system

Training & development

Safety measures
None of the given options

How can companies provide career counseling, development advice, and therapy for employees seeking to grow in

their careers?

Select correct option:

Provide career coaches

Encourage role reversal

Establish a corporate campus

Offer online career centers

Which ONE of the following is not a part of Human Resource Development?

Select correct option:

Training
Education
Development

Rewards

What type of screening mode is used to reduce absenteeism and establish a baseline for future insurance claims?

Select correct option:

Physical examinations
Personality tests

Polygraph tests

Substance abuse screening

Which of the following is part of the organizations role in an employees career development?

Select correct option:

Communicating the mission, policies, and procedures

Providing timely performance feedback

Participating in career development discussions

Seeking out career information

Which of the following term is said to be a part of Organizational Structure?

Select correct option:

Goal attainment
Hierarchy level
Performance standards

Supporting staff

On going process of evaluating & managing both the behavior & outcomes in the workplace is known as;

Select correct option:

Training & development

Performance appraisal
Compensation management

Job analysis

Which performance appraisal technique lists traits and a range of performance?

Select correct option:

Alternation ranking
Graphic rating scale
Management By Objective

Paired comparison

HRIS helps managers to perform _______________________ more effectively & systematically.

Select correct option:

Management functions

Controlling functions

Planning functions
HR functions
Q-1:Job posting is:
1.Internal

advertisement by an organization to attract candidates from the existing

employees, against a vacancy.
2.The system of transferring existing employees to comparable new jobs available in the organization.
3.An arrangement of in house training of employees for career advancement.
4.Grouping together of a family of similar jobs, under a single title to establish uniformity of standards in controls and
compensations.

Q-2:Realistic job preview is a:

1.Technique for listing elements of job before selecting someone to perform it.
2.Performance appraisal technique.
3.A

selection device that enables the candidates to learn both the negative and
positive information about the job and organization .
4.None of the given options

Q-3:Job analysis can be performed in all of the following ways except:

1.Observing hourly work

1.Reviewing interviews conducted with departing employees
2.Studying diaries or daily journals that manager kept over a three-month period
3.Giving workers checklists to indicate which tasks on the list are performed during job execution

Q-4:Considering continuous process improvement activities in organizations,

Should Zero defects really be a goal?
1.Yes perfection is reasonable goal.
2.No, 0.1 percent errors can be corrected much more efficiently than they can beprevented
3.Yes most industries find this an attainable goal.

4.Sometimes, for some mistakes, cost benefits can not be calculated

Q-5:Organizational efficiency is expressed as:

1.Planning for long-run goals

2.Making the best use of scarce resources

3.Goal attainment
4.Meeting deadlines

Q-6:Goal setting is:

1.Top down process

2.Bottom up process

3.A process of top down support and bottom up development

4.A function of senior management
Q-7: When the firm changes the way it operates, the process is known as:

1.Downsizing
2.Brain drain

3.Restructuring
4.Outsourcing
Q-8: Which one is not included in the hiring process?
1.Recruitment
2.Socialization
3.Selection

4.Job specification
Q-9: Effectiveness is -----------

1.Do right things

2.Do things right
3.Productivity
4.All of the given options

Q-10:Extents of individual freedom and discretion employees have in performing

their jobs is Known as
1.Capitation
2.Flextime
3.Empowerment

4.Autonomy
Which performance appraisal technique lists traits and a range of performance?
Select correct option:
1.Alternation ranking
2.Graphic rating scale
3.Management By Objective
4.Paired comparison
Which of the following is part of an employees role in his or her own career development?
Select correct option:

1.Providing timely performance feedback

2.Participating in career development discussions
3.Establishing goals and career plans
4.Offering a variety of career options
_________________ is achieved by combining capital, raw material & human resource by an
organization.
Select correct option:
1.Sales
2.Capital
3.Input
4.Output
Decision regarding the delivery medium for training is made prior to which of the following step?
Select correct option:
1.Evaluating the training program
2.Designing the contents of training to be delivered
3.Identifying whether the training is required or not
4.Conducting need assessment to identify issues
Unofficial part of an organization formed on the basis of common interests is known as:
Select correct option:
1.Formal organization
2.Informal organization
3.Bureaucratic organization
4.Virtual organization
The re-arrangement of organizational structure & change in organizational culture is accomplished
during:
Select correct option:
1.Task analysis
2.Organizational analysis
3.Person analysis
4.Management analysis
Which of the following statement reflects the 'Age Discrimination Act' for workers?
Select correct option:
1.At the age of 40 to 70, workers can not be retired by force
2.At the age below 18, workers can never be hired
3.Having 10 years of experience, workers should be promoted
4.Workers can never be rehired if retired once

Which of the following is a process of attracting individuals on timely basis, in sufficient numbers
and with appropriate qualifications, to apply for jobs with an organization?
Select correct option:
1.Selection
2.Recruitment
3.Staffing
4.Enrollment
Providing training & development opportunities, and career information & programs, are all part of
the _____s role in career development.
Select correct option:
1.Individual
2.Manager
3.Supervisor
4.Company
Which of the following method includes the exchange of information between organizational
member & the applicant through a goal-oriented conversation?
Select correct option:
1.Counseling simulations
2.Vocational interest test
3.Role playing
4.Employment interview
_______________________ is an obligation to perform certain tasks/activities.
Select correct option:
1.Duty
2.Responsibility
3.Position
4.Work
If the workforce of an organization represents true proportion of the community sectors in all its job
classifications, it represents the _____________________ of its affirmative action.
Select correct option:
1.Performance

2.Gaps
3.Effectiveness
4.Discrepancies
Studying organizational behavior helps managers:
Select correct option:

1.To see the value of workforce diversity

2.To analyze the efficiency of organization
3.To analyze the efficiency of organization
4.To become more effective in society
If a company is employing the fresh graduates as well as the professional experts, the management
is said to be enhancing _____________.
Select correct option:
1.Stereotyping
2.Variety
3.Diversity
4.Uniformity
The cognitive component consists of a persons:
Select correct option:
1.Emotions
2.Knowledge
3.Attitude
4.Feelings
Which of the given term is used to represent the segments of jobs held by an individual throughout his/her life time?
Select correct option:
1.Responsibility
2.Career
3.Occupation
4.Position
Which of the following information is NOT collected through observation method while conducting job analysis?
Select correct option:
1.Who is monitoring the task?
2.What task has done?
3.How task has done?
4.How long a task has taken to complete?
The cognitive component consists of a persons:
Select correct option:

1.Emotions
2.Knowledge
3.Attitude
4.Feelings
What is another term used for 360-degree feedback?
Select correct option:
1.Feedback loop
2.Multi-source assessment
3.Upward reporting
4.Round communication
Which one of the following is an outcome of 'organizing' function of management?
Select correct option:
1.Organizations strategy
2.Motivation & commitment
3.Organizations structure
4.Performance measurement
Which of the following is a stated outcome of 'Job Analysis'?
Select correct option:
1.Job description
2.Job specification
3.Job evaluation
4.All of the given options
Which of the following is MOST important to manage workforce diversity?
Select correct option:
1.Lower cohesiveness
2.Support group
3.Top-level commitment
4.Resistance to change
Training to the raters of performance appraisal is an important responsibility of:
Select correct option:
1.Top management
2.HR department
3.Line managers
4.Production department
Graphic rating scales are subjected to all of the following problems, EXCEPT:
Select correct option:

1.Halo effects
2.Complexity
3.Central tendency
4.Leniency
Which of the following is responsible for implementing the developed strategies?
Select correct option:
1.Human resource
2.Physical resource
3.Rules & policies
4.Installed equipment
In which of the following area organizations are legally bound to maintain consistency in HR policies?
Select correct option:
1.Compensation system
2.Training & development
3.Safety measures
4.None of the given options
How can companies provide career counseling, development advice, and therapy for employees seeking to grow in
their careers?
Select correct option:
1.Provide career coaches
2.Encourage role reversal
3.Establish a corporate campus
4.Offer online career centers
Which ONE of the following is not a part of Human Resource Development?
Select correct option:
1.Training
2.Education
3.Development
4.Rewards
What type of screening mode is used to reduce absenteeism and establish a baseline for future insurance claims?
Select correct option:
1.Physical examinations
2.Personality tests
3.Polygraph tests
4.Substance abuse screening
Which of the following is part of the organizations role in an employees career development?
Select correct option:

1.Communicating the mission, policies, and procedures

2.Providing timely performance feedback
3.Participating in career development discussions
4.Seeking out career information
Which of the following term is said to be a part of Organizational Structure?
Select correct option:
1.Goal attainment
2.Hierarchy level
3.Performance standards
4.Supporting staff

On going process of evaluating & managing both the behavior & outcomes in the workplace is known as;
Select correct option:
1.Training & development
2.Performance appraisal
3.Compensation management
4.Job analysis
Which performance appraisal technique lists traits and a range of performance?
Select correct option:
1.Alternation ranking
2.Graphic rating scale
3.Management By Objective
4.Paired comparison
HRIS helps managers to perform _______________________ more effectively & systematically.
Select correct option:
1.Management functions
2.Controlling functions
3.Planning functions
4.HR functions

Human Resources Management (MGT-501)

Q1. HRM is associated with the management of;

A. General people
B. Financial resources
C. Organizational people
D. Community members

Q2. Cost of human resources refers to;

A. Company profits
B. Employee shares
C. Salary packages
D. Earned revenues

Q3. Top level managers require __________________ skills the most;

A. Technical
B. Interpersonal
C. Conceptual
D. Mechanical

Q4. Matching the job description with the individuals qualification is an important aspect of;
A. IS

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B. MIS
C. HRIS
D. DBMS

Q5. HR managers are generally the _______________ managers;

A. Line
B. Middle
C. Staff
D. Top

Q6. Manufacturing was the main concern of personnel department during;

A. Mechanistic period
B. Catalytic period
C. Organist period
D. Strategic period

Q7. SWOT Analysis is a tool for;

A. Determining organizations mission
B. Developing organizational goals
C. Formulating strategies
D. Environmental scanning

Q8. Jobs are identified & grouped while;

A. Planning
B. Organizing
C. Leading
D. Controlling

Q9. According to the Hawthorne studies, the productivity of employees;

A. Increased by increasing light
B. Decreased by decreasing light
C. Increased by observing them
D. No change in their productivity

Q10. Organizational goals should be;

A. Achievable

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B. Ambiguous
C. Random
D. Vague

Q11. Which one of the following is NOT the source of workforce diversity?
A. Age
B. Gender
C. Education
D. Resentment

Q12. To anticipate the human resource needs of the organization based on some previous data or managerial judgment is known
as;
A. Demand forecasting
B. Supplies forecasting
C. Financial forecasting
D. Sales forecasting

Q13. The thorough & detailed study regarding jobs within an organization is represented by;
A. Job analysis
B. Job description
C. Job specification
D. Job evaluation

Q14. A practice used by companies to assign their costly activities to outside providers,
(for the purpose of cost saving), rather than completing it internally is called;
A. Planning
B. Decentralization
C. Restructuring
D. Outsourcing

Q15. Organizational behavior depicts the;

A. Jargons used within the organization
B. Collective behavior of an organization
C. Effect of societys common behavior on an organization
D. Culture prevails in an organization

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Q16. Leaders perform;
A. Decisional roles
B. Informal roles
C. Informational roles
D. Interpersonal roles

Q17. Organizations take inputs from its;

A. Rules & Policies
B. Internal Environment
C. External Environment
D. Legislations

Q18. As organizational activities are interrelated, it is said to be;

A. A closed system
B. An isolated system
C. An open system
D. A clogged system

Q19. Management sciences department is one of the _______________ of the VU;

A. System
B. Subsystem
C. Board
D. Structure

Q20. Shifting from manual to computerized system is resulted due to;

A. Workforce diversity
B. Technological advancement
C. Stake holders involvement
D. Globalization

Human Resources Management (MGT-501)

MCQ 5

1. _________ is the process of acquiring, training, appraising and compensating employees, attending to their labor relations,
health and safety and fairness concerns.
a. Labor Relations
b. Organizational Behavior

MGT501-MCQ-4 & MCQ-5

Page 5

c. Human Resource Management

d. Organizational Health and Safety Management

2. Which of these refers to the temporary, part-time and self-employed workers?

a. Internal labor force
b. Contingent work force
c. High-performance work systems
d. Downsized employees

3. Which basic function of management includes delegating authority to subordinates and establishing channels of communication?
a. Planning
b. Organizing
c. Leading
d. Staffing

4. Over the past 25 years, all of these areas of legal environment have influenced HRM except:
a. Equal employment opportunity legislation
b. Employees pay and benefits
c. Employee competition legislation
d. Job security

5. One of the most popular methods of increasing employee responsibility and control is _______.
a. Outsourcing
b. "Military model" of management
c. HRIS
d. Work teams

6. Which of these is a major dimension of HRM practices contributing to company competitiveness?

a. Compensating human resources
b. Acquiring and preparing human resources
c. Managing the human resource environment
d. All of the given options

7. How has technology changed HRM practices?

a. Recruiting using the web generates smaller, more focused applicant pools.
b. Employee training is offered through scheduled classes rather than on demand.

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c. Electronic resumes take less time to evaluate than paper resumes.

d. None of the given options.

8. How do companies facilitate workforce diversity?

a. Rely on external support systems for minority workers.
b. Encourage employees to challenge the beliefs and values of other employees.
c. Build in accountability through surveys and audits.
d. Reinforce traditional values.

9. Employee involvement requires extensive additional HRM activity in which of these areas?
a. Training
b. Benefits
c. Labor negotiation
d. Marketing

10. Managers who meet designated goals are _______.

a. Assertive
b. Efficient
c. Effective
d. Entitled

11. David conducts new employee orientation for a large organization. His work is within which basic HRM function?
a. Management
b. Motivation
c. Career planning
d. Training and development

12. Employee relations specialists are involved in which of these activities?

a. Handling employee complaints
b. Working with position control specialists in compensation
c. Negotiating benefits packages
d. Coordinating interview schedules

13. The father of scientific management is ________.

a. Deming
b. Burns

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c. Taylor
d. Hawthorne

14. A large organization is an EEO employer with an affirmative action plan. Which of these activities is performed as part of the
plan?
a. All job applicants must have a recommendation from current or past employee
b. Insurance premiums from former employers of all applicants are analyzed
c. Job requirements are determined based on skills, knowledge and abilities
d. Job announcements are posted on the company bulletin board

15. Which of these items would be in the highest security category of a typical HRIS?
a. Employee name
b. Former employers
c. Salary
d. Work location

16. Which of these decreases in the labor supply is the easiest to predict?
a. Transfers-in
b. Retirements
c. Voluntary quits
d. Prolonged illnesses

17. Wal-Mart differentiates its business by offering the lowest prices. Offering the lowest prices is Wal-Marts _________.
a. Functional strategy
b. Competitive advantage
c. Distinctive competence
d. Corporate strategy

18. __________ is the process of assessing progress toward strategic goals and taking corrective action as needed.
a. Strategic management
b. Strategic planning
c. Strategic control
d. Diversification

19. _________ is the right to make decisions, to direct the work of others and to give orders.
a. Leadership

MGT501-MCQ-4 & MCQ-5

Page 8
b. Authority
c. Delegation
d. Management

20. Which of the following is considered a qualitative approach to job analysis?

a. Position analysis questionnaire
b. Interviews
c. Department of Labor approach
d. Functional job analysis

OBJECTIVE TYPE QUESTIONS

1.

The Number of Persons required for forming & registering trade Union is ?

a. 6

b. 5

c. 7

d. 8

2. Trade Unions Act was enacted in the year _______- ?

a. 1927
b. 1925
c. 1926

d. 1928

3. Works Committee is to be constituted in an Industry which is employing _____ or more

employees ?
a. 75

b. 90 c. 100

d. 80

4. The process by which a Third Party Persuades disputants to come to an amicable adjustment of
claims is called ?
a. Arbitration

b. Collective Bargaining

c. Conciliation.

5. An interim or Final Order pertaining to Industrial Dispute passed by Industrial Tribunal / Labour
Court is called ?
a. Judgement

b. Order

c. Award.

6. The temporary closing of a place of employemtn or the suspension of work, or refusal by an

employer is called ?
a. Lay off

b. Lock-out

c. Retrenchment.

7. The total number of protected workman to be in an organization is ?

a. Min. 10 Max. 120

b. Min. 5 Max. 100

c. Min. 15 Max. 125.

8.
Industrial Employment ( Standing Order) Act, 1946 is applicable to Organisation employing
_________
a. 100 or more

b. 125 or more

c. 150 or more.

9. The rate of Subsistence allowance paid to an employee under suspension for first 90 days is ?
a. 75%
10.
a. 1948

b. 60%

c. 50%

Contract Labour ( Regulation & Abolition), Act was enacted in ________

b. 1946

c. 1970

d. 1965.

11.
Under Contract Labour Act, In a factory, the owner or occupier of the factory is called
__________
a. Manager b. Principal Employer c. Managing Director.

12. Payment of Gratuity Act was enacted in _______

a. 1975
b. 1972
c. 1976
13. The Maximum Amount of Gratuity Payable under Payment of Gratuity Act is _____________
a. Rs. 3,00,000
b. Rs. 3,50,000
c. Rs. 3, 75,000
14. The Gratuity is payable to person who has rendered service of ______ years ?
a. 5
b. 3
c. 6
d. 4
15.Who is an adult as per Factories Act, 1948 ?
a. Who has completed 18 years of age
c. who is more than 14 years
16.

b. who is less than 18 years

d. who is more than 15 years

Who is an Adolescent as per Factories Act, 1948 ?

a. Who has completed 17 years of age

b. who is less than 18 years
c. who has completed 15 years but less than 18 years.
17. A person who has ultimate control over the affairs of the factory under factories act, 1948 is
called as _________
a. Occupier

b. Manager

c. Chairman

d. Managing Director.

18. The space for every worker employed in the Factory after the commencement of Factories Act,
1948 should be ________ Cubic Meters.
a. 9.9 b. 10.2
c. 14.2
d. 13.2
19. The provision for cooling water during hot weather should be made by the organization if it
employees _______ or more employees.
a. 200 b. 250
c. 300
d. 150
20. Safety Officers are to be appointed if Organisation is engaging ______ or more employees.
a. 1000
b. 2000
c. 500
d. 750
21. Canteen is to be provided if engaging employees more than ______ persons.
a. 250 b. 230
c. 300 d. 275.
22. The Ambulance Room is to be provided if engaging employees more than______
a. 400
b. 350
c. 500
d. 450
23. First Aid Boxes is to be provided for ______ of persons
a. 125
b. 135
c. 150
d. 160
24. Creche is to be provided if ______ or more lady employees are engaged.
a. 25
b. 32
c. 30 d. 40

25. Welfare Officers are to be appointed if Organisation is engaging ______ or more employees.
a. 500
b. 250
c. 600
d. 750
26.

An adult worker can upto ____ hrs in a day as per factories Act, 1948

a. 8

b. 9

c. 10

d. 12

27. Leave with wages is allowed for employees if they work for _______ days in a month.
a. 15
b. 25
c. 20 d. 28
28.

Chapter V of ID Act, 1947 Envisages about _______

a. Arbitration b. Conciliation

c. Strikes and Lock-outs

29. Chapter V-A of ID Act, 1947 Envisages about _______

a. closure
b. grievance redressal

d. lay-off

c. lay-off retrenchment

30. Which act provides for the Health, Safety and Welfare of Apprentices ?
a. Apprenticeship Act b. Factories Act, 1948 c. Workmen Compensation Act
31. Whether Apprentices are eligible for compensation for any Injury in the course of his/ her
training under Workmen Compensation act.
a. Yes

b. No

32. What percentage of Employers Contribution is deposited in Employees Provident Fund ?

a. 12%
b. 8%
c. 8.33%
33. What percentage is the employers contribution under ESI Act, 1948 ?
a. 4.75 %

b. 4%

c. 5 %

d. 3.5%

34. What percentage is the employees contribution under ESI Act, 1948 ?
a. 2.75 %

b. 3%

c. 1.75 %

d. 3.75%

35. The employees drawing upto Rs.________ as wages are only covered under ESI, Act, 1948 ?
a. 6500
b. 8500
c. 10000
36. Which one of the following is not a welfare provision under Factories Act, 1948
a. Canteen
b. Creches
c. First Aid
d. Drinking water.
37. When was the Minimum Wages Act enacted
a. 1947
b. 1946
c. 1948.

38. What is the percentage of Maximum bonus Payable ?

a. 25%
b. 20%
c. 22%

d. 26%

39. What is the percentage of Minimum bonus Payable ?

a. 7.33%
b. 8.33%
c. 9.33%

d. 6.33%

40. Section 9-A of ID Act, 1947 Stipulates about ?

a. Reference of Disputes
b. Notice of Change c. Adjudication.
41. How many days notice is to be given for notice of change under ID Act, 1947
a. 22
b. 23
c. 21 d. 20

HRM MCQ's courtesy: Virtual University MCQs BANK

Which of the following is not a function of HRM?

Select correct option:
Recruitment
Training
Procurement
None of the above
Which one statement is true about internal equity in compensation system?
Select correct option:
This means that as job rates are set, they are determined on such dimensions As skills, job responsibilities, effort and accountability.
Internal equity not shows the fairness of pay structure
Internal equity means comparing employees with each other by their personal characteristics
None of given options
Best Training program is the one that:
Select correct option:
Has fulfilled all the steps of training process
That leaves academic impact on participants
That leaves a permanent impact on participants
None of the given
Who is responsible to take corrective actions in response to unforeseen problems?
Select correct option:
Liaison
Disturbance-handler
Figurehead
Spokesperson
Which of them is most valid interview form for predicting job performance?
Informal interview
Unstructured interview
Structured interview
All of them
The invisible barrier that blocks females & minorities from ascending into upper levels of an organization, is termed as:
Gender discrimination
Glass ceiling
Affirmative action
Stereotype
Following are the stages of socialization process, EXCEPT:
Pre-arrival stage
Encounter stage
Metamorphosis stage
Completion stage
How do companies facilitate workforce diversity?
By relying on external support systems for minority workers
By encouraging employees to challenge beliefs and values of other employees
By organizing social activities

By reinforcing traditional values

Which of the following term focuses on the differences and similarities among the workforce?
Variety
Diversity
Uniformity
Harmony
Which of the following is a forecasting technique that involves experimenting a real-world situation through a mathematical model?
Simulation
Modeling
Mock-up
Replication
Individual's behavior comprises of:
Heritage
Perception
Emotions
All of the given options

Question # 1 of 15 ( Start time: 10:50:09 AM ) Total M - 1

The process by which people acquire skills & abilities required to perform jobs at hand, is known as:
Select correct option:
Learning
Training
Development
Need analysis

Question # 2 of 15 ( Start time: 10:50:50 AM ) Total M - 1

Organization, where employees are provided with the opportunity to learn on continuous basis is known as:
Select correct option:
Formal
Informal
Bureaucratic
Learning

Question # 3 of 15 ( Start time: 10:51:37 AM ) Total M - 1

Job evaluation is conducted to develop:
Select correct option:
Compensation packages

Training modules
Organizational grapevine
Rules & policies

Question # 4 of 15 ( Start time: 10:52:24 AM ) Total M - 1

The invisible barrier that blocks females & minorities from ascending into upper levels of an organization, is termed as:
Select correct option:
Gender discrimination
Glass ceiling
Affirmative action
Stereotype

Question # 5 of 15 ( Start time: 10:52:51 AM ) Total M - 1

The process through which someone becomes aware of personal skills, interests, knowledge, motivations; acquires information about
opportunities; identifies career goals; and establishes action plans to attain those goals is called___.
Select correct option:
Organizational development
Career management
Career development
Career planning

Question # 6 of 15 ( Start time: 10:53:45 AM ) Total M - 1

The procedure of initiating a document that specifies job title, department, the date the employee is needed for work, and other
details, is known as:
Select correct option:
Employee request
Employee appropriation
Employee requisition
Employee demand
Question # 7 of 15 ( Start time: 10:54:50 AM ) Total M - 1
Who is the primary person responsible for doing the actual appraising of an employees performance?
Select correct option:
The employees direct supervisor
The company appraiser
The human resource manager
The EEO contact person

Question # 8 of 15 ( Start time: 10:55:14 AM ) Total M - 1

Socialization process of newly hired employees is usually conducted by:
Select correct option:
Marketing department
HR department

Accounts department
All of the given options
Question # 9 of 15 ( Start time: 10:55:34 AM ) Total M - 1
Which of the following term is said to be a part of Organizational Structure?
Select correct option:
Goal attainment
Hierarchy level
Performance standards
Supporting staff

Question # 10 of 15 ( Start time: 10:55:58 AM ) Total M - 1

HR responsibilities of staff managers include
Select correct option:
assistance in hiring
rewarding, counseling
assistance in promotiion
all given option
Question # 11 of 15 ( Start time: 10:56:13 AM ) Total M - 1
Which of the following defines the process of 'Recruitment'?
Select correct option:
Forecasting the demand of human resources
Forecasting the supply of human resources
Discovering potential job candidates for a particular position
Making a hire or no hire decisions

Question # 12 of 15 ( Start time: 10:56:55 AM ) Total M - 1

Charismatic leaders are those who have the ability to:
Select correct option:
Resolve every problem prevailing in the organization
Influence others in a desired manner
Command over larger number of employees
Strictly impose the set rules
Question # 13 of 15 ( Start time: 10:57:42 AM ) Total M - 1
Which of the following term is used for locating the qualified candidates?
Select correct option:
Recruitment sources
Recruitment leads
Recruitment pools
Recruitment personnels

Question # 14 of 15 ( Start time: 10:58:33 AM ) Total M - 1

Impact of individuals' behavior in an organization is studied under:

Select correct option:
Organizational culture
Organizational norms
Organizational behavior
Organizational rules

Question # 15 of 15 ( Start time: 10:58:50 AM ) Total M - 1

The lifelong series of activities that contribute to a persons career exploration, establishment, success, and fulfillment is called:
Select correct option:
Organizational development
Career management
Career development
Career planning

Question # 1 of 15 ( Start time: 11:01:10 AM ) Total M - 1

Organization, where employees are provided with the opportunity to learn on continuous basis is known as:
Select correct option:
Formal
Informal
Bureaucratic
Learning
Question # 2 of 15 ( Start time: 11:02:02 AM ) Total M - 1
Providing timely performance feedback, development assignments, and support are all part of the _____s role in career
development.
Select correct option:
Individual
Manager
Company
Human resource specialist

Question # 3 of 15 ( Start time: 11:03:24 AM ) Total M - 1

Which of the following defines the process of 'Recruitment'?
Select correct option:
Forecasting the demand of human resources

Forecasting the supply of human resources

Discovering potential job candidates for a particular position
Making a hire or no hire decisions
Question # 4 of 15 ( Start time: 11:04:22 AM ) Total M - 1
Which of the following practice involves the selling off portions of the company and making severe staff reductions?
Select correct option:
Redesigning
Restructuring
Organizational designing
Reengineering
Question # 5 of 15 ( Start time: 11:04:58 AM ) Total M - 1
Authority is classified among______________levels of categories.
Select correct option:
2
4
6
3
Question # 6 of 15 ( Start time: 11:05:57 AM ) Total M - 1
People within a group who initiate the work, give new ideas and also collect information about the task, are actually performing:
Select correct option:
Information collector roles
Task oriented roles
Relationship oriented roles
Individual roles

Question # 7 of 15 ( Start time: 11:06:49 AM ) Total M - 1

several factors radically changed attitudes towards human resource information systems during
Select correct option:
During the 1960s and 1970s
During the 1970s and 1980s
During the 1990s and 2000s
During the 1950s and 1960s
Question # 8 of 15 ( Start time: 11:08:00 AM ) Total M - 1
System used to collect, record, store, analyze, & retrieve data related to an organization, is termed as:
Select correct option:
IS (Information System)
MIS (Management Information System)
HRIS (Human Resource Information System)
DBMS (Data Base Management System)

Question # 9 of 15 ( Start time: 11:08:49 AM ) Total M - 1

For the selection of pilot, PIAs management took the written test based on the understanding & application of aeronautical
engineering; under which category this test will fall?
Select correct option:
Reliable test
Content-valid test
Criterion-valid test
Face-valid test
Question # 10 of 15 ( Start time: 11:10:01 AM ) Total M - 1
Employees quit the organizations at their own choice through
Select correct option:
Outplacement, restructuring
Discharging, layoff
Transfer, demotion
Resigning, retirement

Question # 11 of 15 ( Start time: 11:11:04 AM ) Total M - 1

The inner drive that directs a persons behavior towards goal attainment is known as:
Select correct option:
Performance
Motivation
Need
Attitude
Question # 12 of 15 ( Start time: 11:11:53 AM ) Total M - 1
Methods of Collecting Job Analysis Information include
Select correct option:
Interview
Questionnaire
Logs
all of given option
Question # 13 of 15 ( Start time: 11:12:24 AM ) Total M - 1
As being part of an organization, it is an employees__________to align his/her actions according to the set rules & policies.
Select correct option:
Right
Responsibility
Task
Contractual right

Question # 14 of 15 ( Start time: 11:13:14 AM ) Total M - 1

Which of the following skill/s is/are required for an effective team?
Select correct option:
Problem-solving skills
Technical skills
Interpersonal skills
All of the given options
Question # 15 of 15 ( Start time: 11:13:50 AM ) Total M - 1
The physical or psychological condition induced in workers by overwork or overexposure to stress in the workplace, is known as:
Select correct option:
Exhaustion
Burnout
Collapse
Fatigue

Select correct option:

Interpersonal role
Decisional role
Informational role
Supportive role

Question # 6 of 20 ( Start time: 01:32:08 AM )

The emigration of trained and talented individuals to other nations due to lack of opportunity or other reasons is known as
_____________.
Select correct option:

Job Insecurity
Outsourcing
Workforce diversity
Brain Drain

Question # 7 of 20 ( Start time: 01:32:50 AM )

Total M - 1
Staffing is a process of hiring qualified employees at the right place and at the right time, to achieve __________.
Select correct option:

Targeted sales goals

Individual career goals
Return on investment
Organizational objectives

Question # 8 of 20 ( Start time: 01:33:39 AM )

Total M - 1
Manufacturing was the main concern of personnel department during:
Select correct option:

Mechanistic period
Catalytic period
Organistic period
Strategic period

Question # 9 of 20 ( Start time: 01:34:07 AM )

Total M - 1
_________________ is achieved by combining capital, raw material & human resource by an organization.
Select correct option:

Sales

Capital
Input
Output

Question # 10 of 20 ( Start time: 01:34:27 AM )

Total M - 1
Supervisors fall into the:
Select correct option:

Top-level
Middle-level
First-line level
Executive level

Question # 11 of 20 ( Start time: 01:34:42 AM )

Total M - 1
HRM is associated with the management of:
Select correct option:

General people
Labors only
Organizational people
Employers only

Question # 12 of 20 ( Start time: 01:34:58 AM )

Total M - 1
A practice used by different companies to reduce costs by transferring portions of work to outside provider rather than completing it
internally is termed as:
Select correct option:

Planning
Decentralization
Restructuring
Outsourcing

Question # 13 of 20 ( Start time: 01:35:28 AM )

Total M - 1
The cognitive component consists of a persons:
Select correct option:

Emotions
Knowledge
Attitude
Feelings

Question # 14 of 20 ( Start time: 01:36:07 AM )

Total M - 1
Reactive approach to overcome the influence of discriminatory practices occurred in the past is referred as:
Select correct option:

Equal employment opportunity

Affirmative action

HR planning
Litigation process

Question # 15 of 20 ( Start time: 01:36:29 AM )

Total M - 1
Which of the following terminology describes the legal legislation in which job applicant should not be rejected on the basis of
discriminatory practices?
Select correct option:

Affirmative action
Legal compliance
Equal employment opportunity
Stereotype

Question # 16 of 20 ( Start time: 01:37:46 AM )

Total M - 1
An organization operates in:
Select correct option:

An isolated system
A closed system
A clogged system
An open system

Question # 17 of 20 ( Start time: 01:38:17 AM )

Total M - 1

________ refers to a set of expected behavior patterns attributed to someone who occupies a given position in a social unit.
Select correct option:

Norm
Perception
Role
Stereotyping

Question # 18 of 20 ( Start time: 01:38:44 AM )

Total M - 1
People can be more productive while working in:
Select correct option:

Isolation
Groups
Crowd
None of the given options

Question # 19 of 20 ( Start time: 01:39:02 AM )

Total M - 1
Which of the following component consists of a persons beliefs, opinions, knowledge, and information?
Select correct option:

Affective component
Cognitive component
Behavioral component

Objective component

Question # 20 of 20 ( Start time: 01:39:51 AM )

Total M - 1
Which of the following involves holding beliefs about people that place them in categories for recognizing and accepting differences?
Select correct option:

Backlash
Mistrust
Cohesiveness
Stereotyping

1. Which of the following personality characteristics are associated with people who are likely to exhibit violent behavior on the job?
a. Neurotic
b. Optimistic
c. Extraverted
d. Type A

2. Which of these suggestions is an effective way to deal with stress?

a. Meditation
b. Exercise
c. Talking with others
d. All of the given options

3. In most large facilities, who is responsible for reducing unsafe working conditions and reducing unsafe acts by employees?
a. Chief executive officer

b. Chief safety officer

c. Occupational safety and health officer
d. Chief operations officer

4. Who distinguished between intrinsic motivation and extrinsic motivation?

a. Frederick Taylor
b. Frederick Herzberg
c. David McClelland
d. Edward Deci

5. Which of the following is categorized as an indirect payment portion of employee compensation?

a. Wages
b. Salaries
c. Employer-paid insurance
d. Commissions

6. Stress can affect not only your health, but also other aspects of your life. What else can be affected by stress?
a. Family relationships
b. Work performance
c. Your attention to safety
d. All of the given options

7. Unemployment benefits are typically about __________ percent of a person's earnings and last for__________.
a. 50; 26 weeks
b. 75; 1 year
c. 100; 2 years
d. 25; 4 weeks

8. Unsafe acts can be reduced through all of the following methods except:
a. Job rotation
b. Screening
c. Training
d. Incentive programs

9. Which of these is the most common type of retirement plan?

a. Defined benefit
b. ERISA
c. Defined contribution
d. Money purchase plan

10. Which one of the following statements is correct in relation to monetary rewards in accordance with Herzbergs Two-Factor
theory?
a. Pay increases are a powerful long-term motivator
b. Inadequate monetary rewards are a powerful dissatisfier
c. Monetary rewards are more important than non-monetary rewards
d. Pay can never be used as a motivator

11. Which pattern of communication is the quickest way to send a message?

a. The circle
b. The chain
c. The Y
d. The wheel

12. Chronic stress is the stress that wears at people day after day. Which of these is an example of chronic stress?

a. An unhappy marriage
b. Ongoing money problems
c. Dissatisfaction with a job
d. All of the given options

13. The relative position of an organization's pay incentives compared to other companies in the same industry is known as:
a. Pay structure
b. Pay appraisal
c. Pay level
d. Pay feedback

14. Poor quality lateral communication will result in which of the following?
a. Lack of direction
b. Lack of coordination
c. Lack of delegation
d. Lack of control

15. Which of the following is a health hazard in the work place?

a. Uncollected waste paper
b. Heavy object
c. Frayed crypt
d. All of the given options

16. Managers can motivate people to avoid performing dysfunctional behaviors by using:
I. Extinction
II. Punishment
III. Negative reinforcement
a. I, II, III
b. I and III

c. II and III
d. I and II

17. Workers' compensation benefits fall into all of these major categories except:
a. Medical care
b. Retirement benefits
c. Disability income
d. Death benefits

18. Expectancy theory focuses on the relationships between which three factors?
a. Needs, effort and persistence
b. Needs, performance and inputs
c. Inputs, performance and outcomes
d. Needs, performance and outcomes

19. A horizontal extension of the object to increase task variety is called:

a. Job evaluation
b. Job enrichment
c. Job enlargement
d. Job rotation

20. Communication between two members of a project team from different function, but the same level of authority is ________
communication.
a. UP ward
b. Downward
c. Lateral
d. Diagonal

1) Appraisal of a workers performance can be described as:

a) Planning Activity
b) Organizing Activity
c) Controlling Activity
d) Leading Activity

2)Hawthornestudies depict the effects of work environment on:

a) Human Behavior
b) Human Performance

c) Human Satisfaction

d) All the given options

3) Process of working with different resources to accomplish organizational goals is known as:

a) Strategic management
b) Human Resource management
c) Management
d) Team work

4) The concept of how a person behaves in a group can be attributed to:

a) Thermodynamics
b) Group Dynamics
c) MBO (Management by objectives)

d) Group Behavior

5) The study of Organizational Behavior is closely related to:

a) Human Psychology

b) Human Behavior in general

c) Human Behavior at work
d) Human-Machine Interaction

6) Essential component of an organization is:

a) Team
b) Structure
c) Individual
d) None of the given options

7) The whole is greater than the sum of its parts is known as:

a) Efficiency

b) Effectiveness

c) Productivity
d) Synergy

8) Virtual teams can contribute to better coordination among the team members because:

a) Technology brings them together on a forum.

b) Team members meet physically with each other

c) Team members share views among themselves via communication links.

d) Team members have the real time environment for interaction.

9) Setting standards should be left to the employee rather than organization leads to self controlling because:

a) It follows the management by objective approach.

b) It increases the productivity of the worker

c) It increases the confidence of workers

d) Workers come up to the high standard since they have no pressure from his superiors.

10) Which one is not basic component ofOB(Organizational Behavior) Model?

a) Organization

b) Group
c) Team
d) Individual
Q-1: Job posting is:
1.Internal advertisement by an organization to attract candidates from the existing employees, against a vacancy.
2.The system of transferring existing employees to comparable new jobs available in the organization.
3.An arrangement of in house training of employees for career advancement.
4.Grouping together of a family of similar jobs, under a single title to establish uniformity of standards in controls and compensations.
Q-2: Realistic job preview is a:

1.Technique for listing elements of job before selecting someone to perform it.
2.Performance appraisal technique.
3.A selection device that enables the candidates to learn both the negative and positive information about the job and organization.
4. None of the given options

Q-3: Job analysis can be performed in all of the following ways except:

Observing hourly work

Reviewing interviews conducted with departing employees
Studying diaries or daily journals that manager kept over a three-month period
Giving workers checklists to indicate which tasks on the list are performed during job execution

Q-4: Considering continuous process improvement activities in organizations,

Should Zero defects really be a goal?
1.Yes perfection is reasonable goal.
2.No, 0.1 percent errors can be corrected much more efficiently than they can be prevented
3.Yes most industries find this an attainable goal.
4.Sometimes, for some mistakes, cost benefits can not be calculated

Q-5: Organizational efficiency is expressed as:

1.Planning for long-run goals
2.Making the best use of scarce resources
3.Goal attainment
4.Meeting deadlines

-6: Goal setting is:

1.Top down process

2.Bottom up process

3.A process of top down support and bottom up development

4.A function of senior management

Q-7: When the firm changes the way it operates, the process is known as:
1. Downsizing
2. Brain drain
3. Restructuring
4. Outsourcing

Q-8: Which one is not included in the hiring process?

1.Recruitment
2.Socialization
3.Selection
4.Job specification

Q-9: Effectiveness is ----------1. Do right things

2. Do things right
3. Productivity
4. All of the given options

Q-10: Extents of individual freedom and discretion employees have in performing

their jobs is Known as
1.Capitation
2. Flextime
3.Empowerment
4.Autonomy

Which of the following measures are taken to assess the intensity of

employees satisfaction and their attitude toward the training
program?
Select correct option:
Continuous feedback
Profitability rate
Market share
Productivity levels
Question # 5 of 10 ( Start time: 10:58:34 AM ) Total M - 1
Organization, where employees are provided with the opportunity to
learn on continuous basis is known as:

Select correct option:

Formal
Informal
Bureaucratic
Learning
Question # 6 of 10 ( Start time: 10:59:01 AM ) Total M - 1
Under which of the following no screening of applicant pool is
conducted before making final selection?
Select correct option:
Walk-in applicants
Employee referrals
Employment agency
School placement
Question # 7 of 10 ( Start time: 10:59:49 AM ) Total M - 1
Which of the following is NOT a concern of Human Resource Development
(HRD)?
Select correct option:
Employee training
Employee orientation
Employee rights
Employee appraisals
Question # 8 of 10 ( Start time: 11:00:59 AM ) Total M - 1(Solution courtesy Marina Khan)
Employee commitment has suffered in recent years because of:
Select correct option:
Downsizing
Training issues
Appraisals
Performance standards
Question # 9 of 10 ( Start time: 11:01:34 AM ) Total M - 1 (Solution courtesy Marina Khan)
The process through which someone becomes aware of personal skills,
interests, knowledge, motivations; acquires information about
opportunities; identifies career goals; and establishes action plans
to attain those goals is called _____.
Select correct option:
Organizational development
Career management
Career development
Career planning
Question # 10 of 10 ( Start time: 11:03:04 AM ) Total M 1

Following are the stages of socialization process, EXCEPT:

Select correct option:
Pre-arrival stage
Encounter stage
Metamorphosis stage
Completion stage
Which performance appraisal technique lists traits and a range of performance?

Select correct option:

Alternation ranking
Graphic rating scale
Management By Objective

Paired comparison

Which of the following is part of an employees role in his or her own career development?

Select correct option:

Providing timely performance feedback

Participating in career development discussions
Establishing goals and career plans
Offering a variety of career options

_________________ is achieved by combining capital, raw material & human resource by an organization.

Select correct option:

Sales

Capital

Input
Output

Decision regarding the delivery medium for training is made prior to which of the following step?

Select correct option:

Evaluating the training program

Designing the contents of training to be delivered
Identifying whether the training is required or not

Conducting need assessment to identify issues

Unofficial part of an organization formed on the basis of common interests is known as:

Select correct option:

Formal organization
Informal organization
Bureaucratic organization

Virtual organization

The re-arrangement of organizational structure & change in organizational culture is accomplished during:

Select correct option:

Task analysis
Organizational analysis
Person analysis

Management analysis

Which of the following statement reflects the 'Age Discrimination Act' for workers?

Select correct option:

At the age of 40 to 70, workers can not be retired by force
At the age below 18, workers can never be hired

Having 10 years of experience, workers should be promoted

Workers can never be rehired if retired once

Which of the following is a process of attracting individuals on timely basis, in sufficient numbers and with appropriate qualifications,
to apply for jobs with an organization?

Select correct option:

Selection
Recruitment
Staffing

Enrollment

Providing training & development opportunities, and career information & programs, are all part of the _____s role in career
development.

Select correct option:

Individual

Manager
Supervisor
Company

Which of the following method includes the exchange of information between organizational member & the applicant through a goaloriented conversation?

Select correct option:

Counseling simulations

Vocational interest test

Role playing
Employment interview

_______________________ is an obligation to perform certain tasks/activities.

Select correct option:

Duty

Responsibility
Position

Work

If the workforce of an organization represents true proportion of the community sectors in all its job classifications, it represents the
_____________________ of its affirmative action.

Select correct option:

Performance

Gaps
Effectiveness
Discrepancies

Studying organizational behavior helps managers:

Select correct option:

To see the value of workforce diversity

To analyze the efficiency of organization

To analyze the efficiency of organization

To become more effective in society

If a company is employing the fresh graduates as well as the professional experts, the management is said to be enhancing
_____________.

Select correct option:

Stereotyping

Variety
Diversity
Uniformity

The cognitive component consists of a persons:

Select correct option:

Emotions
Knowledge
Attitude

Feelings

Which of the given term is used to represent the segments of jobs held by an individual throughout his/her life time?

Select correct option:

Responsibility
Career
Occupation

Position

Which of the following information is NOT collected through observation method while conducting job analysis?

Select correct option:

Who is monitoring the task?

What task has done?

How task has done?

How long a task has taken to complete?

The cognitive component consists of a persons:

Select correct option:

Emotions
Knowledge
Attitude

Feelings

What is another term used for 360-degree feedback?

Select correct option:

Feedback loop
Multi-source assessment
Upward reporting

Round communication

Which one of the following is an outcome of 'organizing' function of management

Select correct option:

Organizations strategy

Motivation & commitment

Organizations structure

Performance measurement

Which of the following is a stated outcome of 'Job Analysis'?

Select correct option:

Job description

Job specification

Job evaluation
All of the given options

Which of the following is MOST important to manage workforce diversity?

Select correct option:

Lower cohesiveness

Support group
Top-level commitment
Resistance to change

Training to the raters of performance appraisal is an important responsibility of:

Select correct option:

Top management
HR department
Line managers

Production department

Graphic rating scales are subjected to all of the following problems, EXCEPT:

Select correct option:

Halo effects
Complexity
Central tendency

Leniency

Which of the following is responsible for implementing the developed strategies?

Select correct option:

Human resource
Physical resource

Rules & policies

Installed equipment

In which of the following area organizations are legally bound to maintain consistency in HR policies?

Select correct option:

Compensation system

Training & development

Safety measures
None of the given options

How can companies provide career counseling, development advice, and therapy for employees seeking to grow in

their careers?

Select correct option:

Provide career coaches

Encourage role reversal

Establish a corporate campus

Offer online career centers

Which ONE of the following is not a part of Human Resource Development?

Select correct option:

Training
Education
Development

Rewards

What type of screening mode is used to reduce absenteeism and establish a baseline for future insurance claims?

Select correct option:

Physical examinations
Personality tests

Polygraph tests

Substance abuse screening

Which of the following is part of the organizations role in an employees career development?

Select correct option:

Communicating the mission, policies, and procedures

Providing timely performance feedback

Participating in career development discussions

Seeking out career information

Which of the following term is said to be a part of Organizational Structure?

Select correct option:

Goal attainment
Hierarchy level
Performance standards

Supporting staff

On going process of evaluating & managing both the behavior & outcomes in the workplace is known as;

Select correct option:

Training & development

Performance appraisal
Compensation management

Job analysis

Which performance appraisal technique lists traits and a range of performance?

Select correct option:

Alternation ranking
Graphic rating scale
Management By Objective

Paired comparison

HRIS helps managers to perform _______________________ more effectively & systematically.

Select correct option:

Management functions

Controlling functions

Planning functions
HR functions
Q-1:Job posting is:
1.Internal

advertisement by an organization to attract candidates from the existing

employees, against a vacancy.
2.The system of transferring existing employees to comparable new jobs available in the organization.
3.An arrangement of in house training of employees for career advancement.
4.Grouping together of a family of similar jobs, under a single title to establish uniformity of standards in controls and
compensations.

Q-2:Realistic job preview is a:

1.Technique for listing elements of job before selecting someone to perform it.
2.Performance appraisal technique.
3.A

selection device that enables the candidates to learn both the negative and
positive information about the job and organization .
4.None of the given options

Q-3:Job analysis can be performed in all of the following ways except:

1.Observing hourly work

1.Reviewing interviews conducted with departing employees
2.Studying diaries or daily journals that manager kept over a three-month period
3.Giving workers checklists to indicate which tasks on the list are performed during job execution

Q-4:Considering continuous process improvement activities in organizations,

Should Zero defects really be a goal?
1.Yes perfection is reasonable goal.
2.No, 0.1 percent errors can be corrected much more efficiently than they can beprevented
3.Yes most industries find this an attainable goal.

4.Sometimes, for some mistakes, cost benefits can not be calculated

Q-5:Organizational efficiency is expressed as:

1.Planning for long-run goals

2.Making the best use of scarce resources

3.Goal attainment
4.Meeting deadlines

Q-6:Goal setting is:

1.Top down process

2.Bottom up process

3.A process of top down support and bottom up development

4.A function of senior management
Q-7: When the firm changes the way it operates, the process is known as:

1.Downsizing
2.Brain drain

3.Restructuring
4.Outsourcing
Q-8: Which one is not included in the hiring process?
1.Recruitment
2.Socialization
3.Selection

4.Job specification
Q-9: Effectiveness is -----------

1.Do right things

2.Do things right
3.Productivity
4.All of the given options

Q-10:Extents of individual freedom and discretion employees have in performing

their jobs is Known as
1.Capitation
2.Flextime
3.Empowerment

4.Autonomy
Which performance appraisal technique lists traits and a range of performance?
Select correct option:
1.Alternation ranking
2.Graphic rating scale
3.Management By Objective
4.Paired comparison
Which of the following is part of an employees role in his or her own career development?
Select correct option:

1.Providing timely performance feedback

2.Participating in career development discussions
3.Establishing goals and career plans
4.Offering a variety of career options
_________________ is achieved by combining capital, raw material & human resource by an
organization.
Select correct option:
1.Sales
2.Capital
3.Input
4.Output
Decision regarding the delivery medium for training is made prior to which of the following step?
Select correct option:
1.Evaluating the training program
2.Designing the contents of training to be delivered
3.Identifying whether the training is required or not
4.Conducting need assessment to identify issues
Unofficial part of an organization formed on the basis of common interests is known as:
Select correct option:
1.Formal organization
2.Informal organization
3.Bureaucratic organization
4.Virtual organization
The re-arrangement of organizational structure & change in organizational culture is accomplished
during:
Select correct option:
1.Task analysis
2.Organizational analysis
3.Person analysis
4.Management analysis
Which of the following statement reflects the 'Age Discrimination Act' for workers?
Select correct option:
1.At the age of 40 to 70, workers can not be retired by force
2.At the age below 18, workers can never be hired
3.Having 10 years of experience, workers should be promoted
4.Workers can never be rehired if retired once

Which of the following is a process of attracting individuals on timely basis, in sufficient numbers
and with appropriate qualifications, to apply for jobs with an organization?
Select correct option:
1.Selection
2.Recruitment
3.Staffing
4.Enrollment
Providing training & development opportunities, and career information & programs, are all part of
the _____s role in career development.
Select correct option:
1.Individual
2.Manager
3.Supervisor
4.Company
Which of the following method includes the exchange of information between organizational
member & the applicant through a goal-oriented conversation?
Select correct option:
1.Counseling simulations
2.Vocational interest test
3.Role playing
4.Employment interview
_______________________ is an obligation to perform certain tasks/activities.
Select correct option:
1.Duty
2.Responsibility
3.Position
4.Work
If the workforce of an organization represents true proportion of the community sectors in all its job
classifications, it represents the _____________________ of its affirmative action.
Select correct option:
1.Performance

2.Gaps
3.Effectiveness
4.Discrepancies
Studying organizational behavior helps managers:
Select correct option:

1.To see the value of workforce diversity

2.To analyze the efficiency of organization
3.To analyze the efficiency of organization
4.To become more effective in society
If a company is employing the fresh graduates as well as the professional experts, the management
is said to be enhancing _____________.
Select correct option:
1.Stereotyping
2.Variety
3.Diversity
4.Uniformity
The cognitive component consists of a persons:
Select correct option:
1.Emotions
2.Knowledge
3.Attitude
4.Feelings
Which of the given term is used to represent the segments of jobs held by an individual throughout his/her life time?
Select correct option:
1.Responsibility
2.Career
3.Occupation
4.Position
Which of the following information is NOT collected through observation method while conducting job analysis?
Select correct option:
1.Who is monitoring the task?
2.What task has done?
3.How task has done?
4.How long a task has taken to complete?
The cognitive component consists of a persons:
Select correct option:

1.Emotions
2.Knowledge
3.Attitude
4.Feelings
What is another term used for 360-degree feedback?
Select correct option:
1.Feedback loop
2.Multi-source assessment
3.Upward reporting
4.Round communication
Which one of the following is an outcome of 'organizing' function of management?
Select correct option:
1.Organizations strategy
2.Motivation & commitment
3.Organizations structure
4.Performance measurement
Which of the following is a stated outcome of 'Job Analysis'?
Select correct option:
1.Job description
2.Job specification
3.Job evaluation
4.All of the given options
Which of the following is MOST important to manage workforce diversity?
Select correct option:
1.Lower cohesiveness
2.Support group
3.Top-level commitment
4.Resistance to change
Training to the raters of performance appraisal is an important responsibility of:
Select correct option:
1.Top management
2.HR department
3.Line managers
4.Production department
Graphic rating scales are subjected to all of the following problems, EXCEPT:
Select correct option:

1.Halo effects
2.Complexity
3.Central tendency
4.Leniency
Which of the following is responsible for implementing the developed strategies?
Select correct option:
1.Human resource
2.Physical resource
3.Rules & policies
4.Installed equipment
In which of the following area organizations are legally bound to maintain consistency in HR policies?
Select correct option:
1.Compensation system
2.Training & development
3.Safety measures
4.None of the given options
How can companies provide career counseling, development advice, and therapy for employees seeking to grow in
their careers?
Select correct option:
1.Provide career coaches
2.Encourage role reversal
3.Establish a corporate campus
4.Offer online career centers
Which ONE of the following is not a part of Human Resource Development?
Select correct option:
1.Training
2.Education
3.Development
4.Rewards
What type of screening mode is used to reduce absenteeism and establish a baseline for future insurance claims?
Select correct option:
1.Physical examinations
2.Personality tests
3.Polygraph tests
4.Substance abuse screening
Which of the following is part of the organizations role in an employees career development?
Select correct option:

1.Communicating the mission, policies, and procedures

2.Providing timely performance feedback
3.Participating in career development discussions
4.Seeking out career information
Which of the following term is said to be a part of Organizational Structure?
Select correct option:
1.Goal attainment
2.Hierarchy level
3.Performance standards
4.Supporting staff

On going process of evaluating & managing both the behavior & outcomes in the workplace is known as;
Select correct option:
1.Training & development
2.Performance appraisal
3.Compensation management
4.Job analysis
Which performance appraisal technique lists traits and a range of performance?
Select correct option:
1.Alternation ranking
2.Graphic rating scale
3.Management By Objective
4.Paired comparison
HRIS helps managers to perform _______________________ more effectively & systematically.
Select correct option:
1.Management functions
2.Controlling functions
3.Planning functions
4.HR functions

Human Resources Management (MGT-501)

Q1. HRM is associated with the management of;

A. General people
B. Financial resources
C. Organizational people
D. Community members

Q2. Cost of human resources refers to;

A. Company profits
B. Employee shares
C. Salary packages
D. Earned revenues

Q3. Top level managers require __________________ skills the most;

A. Technical
B. Interpersonal
C. Conceptual
D. Mechanical

Q4. Matching the job description with the individuals qualification is an important aspect of;
A. IS

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B. MIS
C. HRIS
D. DBMS

Q5. HR managers are generally the _______________ managers;

A. Line
B. Middle
C. Staff
D. Top

Q6. Manufacturing was the main concern of personnel department during;

A. Mechanistic period
B. Catalytic period
C. Organist period
D. Strategic period

Q7. SWOT Analysis is a tool for;

A. Determining organizations mission
B. Developing organizational goals
C. Formulating strategies
D. Environmental scanning

Q8. Jobs are identified & grouped while;

A. Planning
B. Organizing
C. Leading
D. Controlling

Q9. According to the Hawthorne studies, the productivity of employees;

A. Increased by increasing light
B. Decreased by decreasing light
C. Increased by observing them
D. No change in their productivity

Q10. Organizational goals should be;

A. Achievable

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B. Ambiguous
C. Random
D. Vague

Q11. Which one of the following is NOT the source of workforce diversity?
A. Age
B. Gender
C. Education
D. Resentment

Q12. To anticipate the human resource needs of the organization based on some previous data or managerial judgment is known
as;
A. Demand forecasting
B. Supplies forecasting
C. Financial forecasting
D. Sales forecasting

Q13. The thorough & detailed study regarding jobs within an organization is represented by;
A. Job analysis
B. Job description
C. Job specification
D. Job evaluation

Q14. A practice used by companies to assign their costly activities to outside providers,
(for the purpose of cost saving), rather than completing it internally is called;
A. Planning
B. Decentralization
C. Restructuring
D. Outsourcing

Q15. Organizational behavior depicts the;

A. Jargons used within the organization
B. Collective behavior of an organization
C. Effect of societys common behavior on an organization
D. Culture prevails in an organization

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Q16. Leaders perform;
A. Decisional roles
B. Informal roles
C. Informational roles
D. Interpersonal roles

Q17. Organizations take inputs from its;

A. Rules & Policies
B. Internal Environment
C. External Environment
D. Legislations

Q18. As organizational activities are interrelated, it is said to be;

A. A closed system
B. An isolated system
C. An open system
D. A clogged system

Q19. Management sciences department is one of the _______________ of the VU;

A. System
B. Subsystem
C. Board
D. Structure

Q20. Shifting from manual to computerized system is resulted due to;

A. Workforce diversity
B. Technological advancement
C. Stake holders involvement
D. Globalization

Human Resources Management (MGT-501)

MCQ 5

1. _________ is the process of acquiring, training, appraising and compensating employees, attending to their labor relations,
health and safety and fairness concerns.
a. Labor Relations
b. Organizational Behavior

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c. Human Resource Management

d. Organizational Health and Safety Management

2. Which of these refers to the temporary, part-time and self-employed workers?

a. Internal labor force
b. Contingent work force
c. High-performance work systems
d. Downsized employees

3. Which basic function of management includes delegating authority to subordinates and establishing channels of communication?
a. Planning
b. Organizing
c. Leading
d. Staffing

4. Over the past 25 years, all of these areas of legal environment have influenced HRM except:
a. Equal employment opportunity legislation
b. Employees pay and benefits
c. Employee competition legislation
d. Job security

5. One of the most popular methods of increasing employee responsibility and control is _______.
a. Outsourcing
b. "Military model" of management
c. HRIS
d. Work teams

6. Which of these is a major dimension of HRM practices contributing to company competitiveness?

a. Compensating human resources
b. Acquiring and preparing human resources
c. Managing the human resource environment
d. All of the given options

7. How has technology changed HRM practices?

a. Recruiting using the web generates smaller, more focused applicant pools.
b. Employee training is offered through scheduled classes rather than on demand.

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c. Electronic resumes take less time to evaluate than paper resumes.

d. None of the given options.

8. How do companies facilitate workforce diversity?

a. Rely on external support systems for minority workers.
b. Encourage employees to challenge the beliefs and values of other employees.
c. Build in accountability through surveys and audits.
d. Reinforce traditional values.

9. Employee involvement requires extensive additional HRM activity in which of these areas?
a. Training
b. Benefits
c. Labor negotiation
d. Marketing

10. Managers who meet designated goals are _______.

a. Assertive
b. Efficient
c. Effective
d. Entitled

11. David conducts new employee orientation for a large organization. His work is within which basic HRM function?
a. Management
b. Motivation
c. Career planning
d. Training and development

12. Employee relations specialists are involved in which of these activities?

a. Handling employee complaints
b. Working with position control specialists in compensation
c. Negotiating benefits packages
d. Coordinating interview schedules

13. The father of scientific management is ________.

a. Deming
b. Burns

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c. Taylor
d. Hawthorne

14. A large organization is an EEO employer with an affirmative action plan. Which of these activities is performed as part of the
plan?
a. All job applicants must have a recommendation from current or past employee
b. Insurance premiums from former employers of all applicants are analyzed
c. Job requirements are determined based on skills, knowledge and abilities
d. Job announcements are posted on the company bulletin board

15. Which of these items would be in the highest security category of a typical HRIS?
a. Employee name
b. Former employers
c. Salary
d. Work location

16. Which of these decreases in the labor supply is the easiest to predict?
a. Transfers-in
b. Retirements
c. Voluntary quits
d. Prolonged illnesses

17. Wal-Mart differentiates its business by offering the lowest prices. Offering the lowest prices is Wal-Marts _________.
a. Functional strategy
b. Competitive advantage
c. Distinctive competence
d. Corporate strategy

18. __________ is the process of assessing progress toward strategic goals and taking corrective action as needed.
a. Strategic management
b. Strategic planning
c. Strategic control
d. Diversification

19. _________ is the right to make decisions, to direct the work of others and to give orders.
a. Leadership

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b. Authority
c. Delegation
d. Management

20. Which of the following is considered a qualitative approach to job analysis?

a. Position analysis questionnaire
b. Interviews
c. Department of Labor approach
d. Functional job analysis

Q1. What is meant by the term 'management by objectives'?

a) A system of giving the authority to carry out certain jobs by those lower down the management
hierarchy.
b) The system of management that is based on bringing together experts into a team.
c) The setting of objectives to bring about the achievement of the corporate goals.
d) The control of the organisation by those in the 'head office'.
The setting of objectives to bring about the achievement of the corporate goals.
Remember when thinking about 'management by objectives' think about how targets can be used to monitor
performance and objectives need to be reviewed and updated regularly, else they will become out of date.
Q2. A manager may delegate any of the following except
a) authority.
b) workload.
c) responsibility.
d) attendance at meetings to represent the department.

Responsibility
The MD of a business is responsible for everything that goes on in the company. Who may be taken to court after an
accident - the driver, the manager of the train company and even its MD. They are all responsible for their negligence.
Q3. Workforce planning involves all of the following except

(a)

organising the training of staff.

(b)

forecasting future personnel requirements.

(c)

examining production plans in a factory.

(d)

preparing and maintaining personnel records.

examining production plans in a factory.

Q4. Maslow, in his triangle of human needs, showed that

(a)
(b)
(c)
(d)

having challenging new tasks is a basic human need.

money always motivates workers.
safety and security is a low order human need.
workers will not give of their best unless they have good social events provided by the firm.

safety and security is a low order human need.

Q5. Piecework is a payment system where the worker is

(a) paid overtime for any hours worked beyond 25 per week.
(b) rewarded for good conduct.
(c) is paid a minimum of 4.20 per hour.
(d) is paid for what he or she achieves.
is paid for what he or she achieves.
Q6. Which of the following will NOT result following the introduction of a more decentralised system
of management?
(a)
(b)
(c)
(d)

Increased motivation amongst those empowered to make decisions.

Greater consistency in the decisions made.
The development of skills amongst the junior members of the management team.
An increase in the speed at which essential decisions are made.

Greater consistency in the decisions made.

When learning / revising decentralised management systems always think; motivation, empowerment, skills
development, quicker decision-making and the need to keep those lower down the hierarchy well-informed,
else they will not make decisions from a position of strength.

Q7. An advantage of recruitment from outside the company is

(a)
(b)
(c)
(d)

that it is cheaper than internal recruitment.

that there is no need to advertise the vacancy.
that it brings in new experience and skills to the firm.
that it avoids jealousy within the firm.

that it brings in new experience and skills to the firm.

A most important benefit for this type of recruitment. It may be vital, sometimes, to a firms long-term survival.

Q8. When designing his hierarchy of needs triangle Maslow did NOT include one of these. Was it?
(a) Good wages and salaries and working conditions.
(b) The need to feel secure at work with adequate financial rewards such as pensions to assist one
later in life.
(c) The need to build a career path .
(d) Opportunities for teamworking and social events that allow a sense of belonging to emerge.
The need to build a career path .
This is not strictly speaking part of Maslow's hierarchy. However, it gets quite close to esteem or even self-actualisation.

Q9. When deciding on objectives for management it is advised that companies should aim to achieve
'SMART' within these. Which of the following is NOT part of the SMART scheme?
(a)

The need to be Specific in the choice of objectives.

(b)
(c)
(d)

The need to make objectives Tangible.

All objectives must be Measurable.
For personnel to feel capable of reaching objectives they must be Achievable.

The need to make objectives Tangible.

The need to be Specific in the choice of objectives. It forms the S and requires positive support from senior
management.
Remember that the SMART process centres on Specific,Measurable. Achievable, Relevant and bound by a specific Time.

Q10. Which of the following is a reason for introducing a matrix management system?
(a)
(b)
(c)
(d)

Because it allows for an easily understood functional responsibility chart to designed.

The management can increase the use of delegation within the organisation.
The senior management wants to develop a clearly defined set of responsibilities.
A more centralised system of control is required.

The management can increase the use of delegation within the organisation.
Decision making is more decentralised under a matrix system. When thinking about matrix systems you need to
remember: experts are brought together to work on a specific project, a project leader has overall responsibility for
keeping to operational targets, the decision-making is more decentralises and delegation is increased. Don't forget that
success will depend on how well the system is organized.

Q11. What is meant by the term functional management?

(a) A system of business organisation that is based on an individual having a wide range of skills
needed to administer a business..
(b) A type of management that is based more on personality.
(c) A system that groups together various jobs and is organised by departments, sections or
functions.
(d) A system that supports a flat form of command chain.
A system that groups together various jobs and is organised by departments, sections or functions.
Remember we are dealing with a system that is characterised by: clearly defined channels of communication and
hierarchy, clearly defined roles and more centralised decision-making.

Q12. What is meant by the term delegation?

(a) A system of management that relies on consulting employees before making decisions.
(b) The process of using goals as the best way of motivating managers to achieve corporate
targets/objectives.
(c) The giving of tasks by a manager to a subordinate.
(d) A style of management supported by FW Taylor.
The giving of tasks by a manager to a subordinate.

The subordinate is given certain tasks and the authority to make the necessary decisions to implement these decisions.
However, the manager remains responsible for the delivery of the tasks. When thinking about delegation always
remember that to be effective: you must have the right person for the job, they must be trained and that they must be
given interesting as well as the more mundane tasks. Also no system of delegation will succeed if senior management
fails to provide the support mechanisms.

Q13. Which of the following is a reason for supporting a wider span of control within an organisation?
(a) The management wants to reduce the opportunities for delegation.
(b) There is a need for tighter control within the business.
(c) The business accepts that within its management there will be increased contact between
managers and employees.
(d) Management wishes to introduce a process of de-layering.
Management wishes to introduce a process of de-layering.
We would normally expect a wider span of control to reduce contact between managers and their employees. When
thinking about wider spans of control always remember: opportunities for delegation, looser supervision, reduced
distances between top and bottom of the organisation, less contact between managers and reportees and de-layering.

Q14. Which of the following is NOT a characteristic of a narrow span of control?

(a)
(b)
(c)
(d)

There is less opportunity to delegate.

This form of span of control creates a smaller hierarchy within the business.
Supervision and control are tighter.
The distance between the top and bottom of the organisation is greater.

This form of span of control creates a smaller hierarchy within the business.
When thinking about narrow spans of control always remember: less delegation, tighter control, shorter distances
between top and bottom of firm, more contact between managers and employees, greater opportunities for
promotion.

Q15. The effectiveness of wide spans of control will depend on

(a) The ability of the chosen manager to control effectively those under their control.
(b) Designing a complex set of tasks for less senior personnel to perform.
(c) Employees being treated in a more Theory X way (McGregor) and not left to supervise their own
working environment.
(d) The senior management wishing to encourage promotion from within its current staff.
The ability of the chosen manager to control effectively those under their control.
The company needs to promote high levels of self motivation within its workforce if wider spans of control are to be
effective. Remember that effective wider spans of control rely on: expertise of managers, an ability to control larger

number of employees, the ability to enthuse high levels of motivation within the workforce and the complexity of the
tasks under supervision.

Q16. Which of the following is the best definition of a centralised management system?
(a) A system that encourages empowerment of workers.
(b) A management structure that concentrates on developing the skills of junior personnel.
(c) A system that involves authority and responsibility for decision-making being in the hands of
senior managers.
(d) A system that encourages faster decision-making.
A system that involves authority and responsibility for decision-making being in the hands of senior managers.
When addressing the characteristics of centralised management always remember to think about consistency and the
economies of scale that may arise from having just one set of decision makers.

Q17. Most management teams use 'appraisal' but what is meant by this term?
(a)
(b)
(c)
(d)

A system used to improve the performance of personnel.

The main way in which an employees wages are determined.
A system of reward points offered by retailers to attract customer loyalty.
The evaluation of an individual employee's performance over a given period of time.

The evaluation of an individual employee's performance over a given period of time.

Appraisal is just this and in most cases it is based on a series of observations or in some cases tests. These mean that
most appraisals are partly judgmental in content. Think about developing the employee. Most systems concentrate on
either what appears in four above or use an approach that looks to identify training gaps and see if the employee
potential necessitates these being addressed.

Q18. In recent years autonomous working groups have come to play an important part in many
businesses. What are their essential features?
(a) The group reports directly to the senior management above them in the hierarchy of the firm.
(b) The creation of teams which have a high level of autonomy and control over their immediate
working environment.
(c) The bringing together of various individuals who have a common interest in solving certain
problems.
(d) A group of experts brought into research new ways of producing a product.
The creation of teams which have a high level of autonomy and control over their immediate working environment.
You need to remember that these groups are given flexibility to decide on schedules, resource allocation and task
allocation. If they work then management should see improvements in productivity. Training and preparation are
essential if they are to work.

Q19. Authoritarian leadership is a term often seen in textbooks. What does it mean?
(a) A style of leadership where the leader keeps a very tight control on all information and decisionmaking processes.
(b) A system of leadership that allows maximum participation by all employees.
(c) A chain of command that is flat and allows considerable personal freedom to make decisions.
(d) The selling of debts to an agency, who take responsibility for their collection.
A style of leadership where the leader keeps a very tight control on all information and decision-making processes.

Remember that it's a style of leadership that is based on strict objectives and control resting on one individual. You
need to remember that this is a style of leadership that is personality based, offers quick decisions, involves a one-way
communication process and seldom promotes delegation.

Q20. Ineffective planning of workforce would be highlighted by

(a)
(b)
(c)
(d)

Recruitment and selection problems.

The need to out source some of the production.
A need to offer retraining to current employees.
An opportunity to increase the use of mechanisation.

Recruitment and selection problems.

Inneffective workforce planning would mean not having the right people at the right time to do the right work. Which
of these says that? When learning/revising this part of your specification think about: poorly trained employees, low
morale, high stress levels, high and increasing labour turnover, rising levels of absenteeism, redundancies, rising costs
and reaction or crisis management.
The need to out source some of the production would probably be more the sign of supply shortages and maybe some
logistical problems.

Q21. Which of the following is one of the factors that might influence the style of leadership used by a
firm?
(a)
(b)
(c)
(d)

Accepting that employees who agree are favoured.

Workers should be left to be more in control of their own working environment.
Offering profit sharing as part of employees remuneration package.
The skills expected from each employee.

The skills expected from each employee.

The style of leadership/management used by a company is influenced by: the corporate culture, nature of the task, the
personality of the leadership ; the corporate culture, nature of the task, the skills of the workforce, the personality of
the leadership, the structure of the company, market conditions.
Workers should be left to be more in control of their own working environment this is part of the democratic system
and is taken from McGregor's Theory Y.

Q22. Which of the following will influence the style of management used by a company?
(a) The desire by the owner to have the workforce treat him in a fatherly way.
(b) The need to focus discussions on policy as a joint process between employees and employer /
manager.
(c) The culture of the company, the nature of its work and the preferences of the individual
managers.
(d) The use of distinct penalties for poor performance.
The culture of the company, the nature of its work and the preferences of the individual managers.
When considering what influences the style of management used remember to think about: the situation, the task, the
market in which the company operates and how the organisation has put together its values and visions.

Q23. What is meant by the term empowerment?

(a)
(b)
(c)
(d)

A process of giving employees greater autonomy and decision-making powers.

A system that encourages workers to move more freely within the workforce.
The opportunity to share in the company's profits.
A formal system of leadership that relies greatly on control.

A process of giving employees greater autonomy and decision-making powers.

When studying empowerment remember that it should aid flexibility, quality and is part of the process of adding value
within an organisation.

Q24. Which of the following will influence the method of recruitment and selection used by a
company?
(a)
(b)
(c)
(d)

The state of the economy.

The size of the organisation.
The type of training programmes used by the company.
The possible expansion of UK business in Europe.

The size of the organisation.

Some other factors that might influence recruitment might include: the nature of the job needing to be filled, its
location, costs, what type of labour is available, management attitudes and other external factors, such as competitors
terms and conditions.

Q25. Which of the following is an accurate definition of recruitment?

(a)
(b)
(c)
(d)

The process of attempting to fill gaps that exist in the skills of the current labour force.
The system of following someone around and noting how they perform their duties.
The process by which companies fill the need to find new employees.
A statement that enshrines the fundamental objectives of the company.

The process by which companies fill the need to find new employees.
Recruitment is all about employing staff - which of these says that best?

Think about job descriptions, alternative ways of attracting new staff, personal qualities of the needed person, where
to place the advert. the method of selection to be used, the legal procedures needed. Then you have revised most of
recruitment.

Q26. Which of the following is NOT normally a sign of poor morale amongst a workforce?
(a)
(b)
(c)
(d)

High levels of absenteeism.

High levels of turnover.
Increased levels of personal productivity.
A poor external image and difficulties attracting good recruits.

Increased levels of personal productivity.

Morale tends to be low when there are signs of: absenteesism, labour turnover, rising costs, poor external image, low
productivity and the loss of any competitive advantage.

Q27. Which of the following IS one of Herzberg's 'motivational factors'?

(a) Opportunities to achieve some personal advancement within the organisation.
(b) The application of respected supervision of employees by those responsible for this role within
the organisation.
(c) Within organisations it is the workings of groups that influence codes of behaviour.
(d) People are primarily motivated by money and little else.
Opportunities to achieve some personal advancement within the organisation.
When thinking about Herzberg and motivators remember recognition, some responsibility, the nature of the work
itself, achievment, improvements in these will increase motivation. Make sure you learn the differences between the
motivators and hygiene factors.
People are primarily motivated by money and little else is part of the work of FW Taylor.

Q28. Which of the following is one of Herzberg's 'hygiene factors'?

(a) Recognition in the workplace.
(b) A reasonable salary.
(c) An opportunity to take some responsibility in ones place of work.
(d) Developing a sense of achievement in the working environmen
A reasonable salary.
When studying Herzberg and his hygiene factors remember that improvements to them might remove some
dissatisfaction but will not increase satisfaction and personal motivation. When studying Herzberg and his Hygiene
factors remember; salary, security, supervision, working conditions, company policy and that improvements to these
might remove some dissatisfaction but they will not increase satisfaction and personal motivation.

External Influences: Test 3

Q1. Which of the following might cause a downturn in the economy?
(a)
(b)
(c)
(d)

The demand for a product is exceeding its supply.

A total fall in output and expenditure.
Distinct signs of growing business confidence.
Stocks are starting to exceed demand.

Stocks are starting to exceed demand.

Downturns are often about to happen when: inflation starts to rise quite quickly, government acts to control
inflationary pressures and business confidence begins to fall month on month.
A total fall in output and expenditure is a sign of a forthcoming recession

Q2. If the pound increased in value against the dollar what would happen to the price of exports?
(a) Imports will become more expensive and exports will be less expensive.
(b) An increase in the exchange rate means dearer exports but cheaper imports.
(c) The exchange is influenced by government action in order to prevent it changing to an undesirable
level.
(d) The government will buy the currency in order to support its value.
An increase in the exchange rate means dearer exports but cheaper imports.
When thinking about exchange rates remember to revise the types i.e. fixed, floating and managed. Also if a
currency increases in value then exports become more expensive and imports less costly. If the currency falls
against others then imports become more expensive and exports cheaper.

Q3. Rising interest rates can have all but one of the following implications for an economy. Which one
is it?
(a)
(b)
(c)
(d)

Credit sales will fall.

Investment may start to fall as business loses confidence.
Potential exporters will see the UK market as one worth selling to.
As the cost of maintaining working capital rises so stocks will need to be reduced.

Potential exporters will see the UK market as one worth selling to.
You should now be thinking about the consequences for business of increases in interest rates. Also think about
the impact on savings versus consumption, the drop in mortgage holders income and the impact on those on
low or fixed incomes.
As the cost of maintaining working capital rises so stocks will need to be reduced we would predict this to
possibly be the case for business as it adjusts to increases in interest rates.

Q4. Which of the following is an accurate definition of interest rates?

(a) The cost of borrowing money.
(b) The price of one currency expressed in terms of another.
(c) The level of unemployment that is normally apparent in an economy as some people are in
between jobs or searching for a new one.
(d) The setting of the exchange rate by the forces of the market for currency.
The cost of borrowing money.
Always make certain you understand how increases and decreases in REAL interest rates can influence business
behaviour and confidence. Interest rates represent the cost of borrowing money and so are a key cost to a firm
if they are borrowing for expansion of investment.
The setting of the exchange rate by the forces of the market for currency is a freely floating exchange rate

Q5. Which of the following would probably NOT be the result of a period of relatively high inflation?
(a) Lower sales within the economy.
(b) A loss in international competitiveness.
(c) An increase in the trade surplus of the country.
(d) Workers demand higher wages.
An increase in the trade surplus of the country.

Remember to always think who will be effected by inflation and why. Also think about what government might
do to try and reduce inflationary pressures. These can have an adverse affect on some parts of the community.
Workers demand higher wages would be a likely outcome of a period of sustained inflation.

Q6. Which of the following is NOT a primary cause of inflation in an economy?

(a) Large increases in consumer demand that cannot be adequately meet by current supply.
(b) Increases in costs, wages, imported goods / components/ raw materials and other expenses.
(c) A belief amongst many in the population that prices will be rising in the future.
(d) Falls in the amount of money in circulation beneath the growth rates being recorded by the
economy.
Falls in the amount of money in circulation beneath the growth rates being recorded by the economy.
Most of these ARE causes. Look for the one that won't lead to higher demand or higher costs for firms that they
have to pass on to consumers in higher prices. Always think about how any or all of these might affect a
business and an economy. Think falls in demand, increases in cost, loss of competitiveness and increases in
unemployment. Most of the options give ARE causes, falling money supply growth will have the opposite effect.
Large increases in consumer demand that cannot be adequately meet by current supply is known as demand
pull inflation. It normally needs high levels of employment are relatively cheap sources of credit to exist.

Q7. Which of the following is an accurate definition of price inflation.

(a) An increase in prices.
(b) A persistent increase in the general level of prices.
(c) Decreases in the general level of prices.
(d) The index that measures monthly movements in prices.
A persistent increase in the general level of prices
Make certain you know what is meant by inflation and how and why it affects certain groups more than others.

Q8. Which of the following is a clear sign that an economy is heading for recession?
(a)
(b)
(c)
(d)

A rise in the demand for consumer goods.

Companies start to post growing amounts of bad debts.
The capacity within the economy is being fully used.
Potential bottlenecks start to appear within the economy.

Companies start to post growing amounts of bad debts

Corporate debts become higher as sales fall at a time of recession. Think about falls in output, bankruptcies,
increasing unemployment, falling investment and a loss of business confidence.

Q9. Which of the following might cause cyclical unemployment?

(a) A downturn in world export trade.
(b) The replacement of coal by gas in many of the UK power stations.
(c) A fall in the competitiveness of UK clothing products.
(d) Some workers in the hotel trade being laid off in late October.
A downturn in world export trade
Cyclical unemployment is unemployment that happens with a downturn in the trade cycle. Which of these
might cause that? When working on cyclical unemployment always remember to focus on: the market for the
product under consideration, luxuries versus necessities, the level of profit being earned by the product, how
quickly falls in business confidence will affect the industry.
The replacement of coal by gas in many of the UK power stations is normally a cause of structural
unemployment.

External Influences: Test 2

Q1. A firm will have monopoly power if

(a) it is the sole producer of its product.
(b) it has a market share of at least 25%.
(c) it can set its price.
(d) it is making high profits.
it has a market share of at least 25%.
Monopoly is the least competitive type of market. Firm controls the market. But can a firm exert control on a
market if there are other suppliers?
Any firm can set its price. The market decides if it sells or not.

Q2. All of the following are examples of unfair competition, except

(a)
(b)
(c)
(d)

restricting supply to retailers who agree to take a complete range of items.

a monopoly charging excessive prices because of lack of competition.
market sharing; where a group of firms agree to share a market and fix prices in their favour.
a firm taking out a patent for a drug it has invented.

a firm taking out a patent for a drug it has invented

It is not the taking of a patent that might be unfair, its how it is used. What is unfair competition? It is the
earning of excessive profits, well above the amount that could reasonable be expected. Note that the words
'excessive' and 'reasonable' are subjective.

Q3. The dominant firm in a market is operating at near full capacity, and the other firms can do little to
significantly increase their supply to the market. This will lead to all of the following, except
(a)
(b)
(c)
(d)

rising prices as demand begins to outstrip supply.

high and rising profit margins.
increased levels of marketing, especially advertising.
new firms considering entering the market.

increased levels of marketing, especially advertising.

Think of supply and demand. Demand will exceed supply, prices will rise, but not costs. High profits will attract
new entrants, though that may not find it easy to do.

Q4. A rise in interest rates, followed by a rise in the exchange rate, will result in all of the following
effects, except
(a)
(b)
(c)
(d)

The price of imported raw materials will rise.

The price of imported raw materials will fall.
The price of exported goods will rise..
Domestic producers will find it harder to compete against imported goods.

The price of imported raw materials will rise.

Q5. The business cycle is the regular pattern of upturns and relative downturns in output and demand
within an economy. All of the following can cause this, except
(a)
(b)
(c)
(d)

Government policies which effectively achieve steady, sustainable growth.

changes in business confidence, leading to more of less capital investment.
stockbuilding, followed by destocking.
Irregular buying of consumer durables such as cars and household appliances

Government policies which effectively achieve steady, sustainable growth. Think about what will cause a
company to increase or decrease its production.

External Influences: Test 1

Q1. An increase in the rate of interest may reduce the profits of a company because
(a)
(b)
(c)
(d)

the customers will have more money to spend.

exports will become easier and cheaper.
costs will increase since overdrafts and loans will be more expensive.
it will become more rewarding to invest in new products and projects.

costs will increase since overdrafts and loans will be more expensive.
Note the link between interest rates and the exchange rate for sterling.
It will become more rewarding (and less risky (to leave the money in the bank.

Q2. All of the following are examples of external stakeholders of a company except
(a)
(b)
(c)
(d)

shareholders.
suppliers.
customers.
local government.

shareholders
Stakeholders are any group, individuals or firms which have an interest in the survival and operation of a
business. Internal stakeholders are shareholders, directors, managers and workers. All the rest are external.
Suppliers are outside the firm but depend on it.

Q3. Structural unemployment can be caused by all of the following, except

(a)
(b)
(c)
(d)

a collapse in the demand for coal, leading to pit closures in South Wales.
a slowing of the economy.
growth of the textile industry in India, leading to the failure of the industry in Lancashire.
collapse of the market for valves after the invention of transistors.

slowing of the economy will cause cyclical unemployment. Cyclical unemployment is unemployment resulting
at the downturn in the trade cycle, so this is not structural.

Q4. A market is said to be oligopolistic when

(a)
(b)
(c)
(d)

it is dominated by a single supplier of a product.

a few significant suppliers dominate the market for a product.
there are many small firms supplying the same product.
there are many branded varieties of the product on the market.

a few significant suppliers dominate the market for a product

oligopoly means 'run by the few'.

Q5. All of the following are examples of unfair competition, except

(a)
(b)
(c)

two firms agreeing to fix their prices.

three companies agreeing to share a market between them.
a monopolist charging excess prices for its product.

(d)

exploiting a patent that the firm has on a product it has developed itself..

Exploiting a patent that the firm has on a product it has developed itself. It is an asset that it has developed
itself. It has a fair competitive advantage.

HRM MCQ's courtesy: Virtual University MCQs BANK

Which of the following is not a function of HRM?

Select correct option:
Recruitment
Training
Procurement
None of the above
Which one statement is true about internal equity in compensation system?
Select correct option:
This means that as job rates are set, they are determined on such dimensions As skills, job responsibilities, effort and accountability.
Internal equity not shows the fairness of pay structure
Internal equity means comparing employees with each other by their personal characteristics
None of given options
Best Training program is the one that:
Select correct option:
Has fulfilled all the steps of training process
That leaves academic impact on participants
That leaves a permanent impact on participants
None of the given
Who is responsible to take corrective actions in response to unforeseen problems?
Select correct option:
Liaison
Disturbance-handler
Figurehead
Spokesperson
Which of them is most valid interview form for predicting job performance?
Informal interview
Unstructured interview
Structured interview
All of them
The invisible barrier that blocks females & minorities from ascending into upper levels of an organization, is termed as:
Gender discrimination
Glass ceiling
Affirmative action
Stereotype
Following are the stages of socialization process, EXCEPT:
Pre-arrival stage
Encounter stage
Metamorphosis stage
Completion stage
How do companies facilitate workforce diversity?
By relying on external support systems for minority workers
By encouraging employees to challenge beliefs and values of other employees
By organizing social activities

By reinforcing traditional values

Which of the following term focuses on the differences and similarities among the workforce?
Variety
Diversity
Uniformity
Harmony
Which of the following is a forecasting technique that involves experimenting a real-world situation through a mathematical model?
Simulation
Modeling
Mock-up
Replication
Individual's behavior comprises of:
Heritage
Perception
Emotions
All of the given options

Question # 1 of 15 ( Start time: 10:50:09 AM ) Total M - 1

The process by which people acquire skills & abilities required to perform jobs at hand, is known as:
Select correct option:
Learning
Training
Development
Need analysis

Question # 2 of 15 ( Start time: 10:50:50 AM ) Total M - 1

Organization, where employees are provided with the opportunity to learn on continuous basis is known as:
Select correct option:
Formal
Informal
Bureaucratic
Learning

Question # 3 of 15 ( Start time: 10:51:37 AM ) Total M - 1

Job evaluation is conducted to develop:
Select correct option:
Compensation packages

Training modules
Organizational grapevine
Rules & policies

Question # 4 of 15 ( Start time: 10:52:24 AM ) Total M - 1

The invisible barrier that blocks females & minorities from ascending into upper levels of an organization, is termed as:
Select correct option:
Gender discrimination
Glass ceiling
Affirmative action
Stereotype

Question # 5 of 15 ( Start time: 10:52:51 AM ) Total M - 1

The process through which someone becomes aware of personal skills, interests, knowledge, motivations; acquires information about
opportunities; identifies career goals; and establishes action plans to attain those goals is called___.
Select correct option:
Organizational development
Career management
Career development
Career planning

Question # 6 of 15 ( Start time: 10:53:45 AM ) Total M - 1

The procedure of initiating a document that specifies job title, department, the date the employee is needed for work, and other
details, is known as:
Select correct option:
Employee request
Employee appropriation
Employee requisition
Employee demand
Question # 7 of 15 ( Start time: 10:54:50 AM ) Total M - 1
Who is the primary person responsible for doing the actual appraising of an employees performance?
Select correct option:
The employees direct supervisor
The company appraiser
The human resource manager
The EEO contact person

Question # 8 of 15 ( Start time: 10:55:14 AM ) Total M - 1

Socialization process of newly hired employees is usually conducted by:
Select correct option:
Marketing department
HR department

Accounts department
All of the given options
Question # 9 of 15 ( Start time: 10:55:34 AM ) Total M - 1
Which of the following term is said to be a part of Organizational Structure?
Select correct option:
Goal attainment
Hierarchy level
Performance standards
Supporting staff

Question # 10 of 15 ( Start time: 10:55:58 AM ) Total M - 1

HR responsibilities of staff managers include
Select correct option:
assistance in hiring
rewarding, counseling
assistance in promotiion
all given option
Question # 11 of 15 ( Start time: 10:56:13 AM ) Total M - 1
Which of the following defines the process of 'Recruitment'?
Select correct option:
Forecasting the demand of human resources
Forecasting the supply of human resources
Discovering potential job candidates for a particular position
Making a hire or no hire decisions

Question # 12 of 15 ( Start time: 10:56:55 AM ) Total M - 1

Charismatic leaders are those who have the ability to:
Select correct option:
Resolve every problem prevailing in the organization
Influence others in a desired manner
Command over larger number of employees
Strictly impose the set rules
Question # 13 of 15 ( Start time: 10:57:42 AM ) Total M - 1
Which of the following term is used for locating the qualified candidates?
Select correct option:
Recruitment sources
Recruitment leads
Recruitment pools
Recruitment personnels

Question # 14 of 15 ( Start time: 10:58:33 AM ) Total M - 1

Impact of individuals' behavior in an organization is studied under:

Select correct option:
Organizational culture
Organizational norms
Organizational behavior
Organizational rules

Question # 15 of 15 ( Start time: 10:58:50 AM ) Total M - 1

The lifelong series of activities that contribute to a persons career exploration, establishment, success, and fulfillment is called:
Select correct option:
Organizational development
Career management
Career development
Career planning

Question # 1 of 15 ( Start time: 11:01:10 AM ) Total M - 1

Organization, where employees are provided with the opportunity to learn on continuous basis is known as:
Select correct option:
Formal
Informal
Bureaucratic
Learning
Question # 2 of 15 ( Start time: 11:02:02 AM ) Total M - 1
Providing timely performance feedback, development assignments, and support are all part of the _____s role in career
development.
Select correct option:
Individual
Manager
Company
Human resource specialist

Question # 3 of 15 ( Start time: 11:03:24 AM ) Total M - 1

Which of the following defines the process of 'Recruitment'?
Select correct option:
Forecasting the demand of human resources

Forecasting the supply of human resources

Discovering potential job candidates for a particular position
Making a hire or no hire decisions
Question # 4 of 15 ( Start time: 11:04:22 AM ) Total M - 1
Which of the following practice involves the selling off portions of the company and making severe staff reductions?
Select correct option:
Redesigning
Restructuring
Organizational designing
Reengineering
Question # 5 of 15 ( Start time: 11:04:58 AM ) Total M - 1
Authority is classified among______________levels of categories.
Select correct option:
2
4
6
3
Question # 6 of 15 ( Start time: 11:05:57 AM ) Total M - 1
People within a group who initiate the work, give new ideas and also collect information about the task, are actually performing:
Select correct option:
Information collector roles
Task oriented roles
Relationship oriented roles
Individual roles

Question # 7 of 15 ( Start time: 11:06:49 AM ) Total M - 1

several factors radically changed attitudes towards human resource information systems during
Select correct option:
During the 1960s and 1970s
During the 1970s and 1980s
During the 1990s and 2000s
During the 1950s and 1960s
Question # 8 of 15 ( Start time: 11:08:00 AM ) Total M - 1
System used to collect, record, store, analyze, & retrieve data related to an organization, is termed as:
Select correct option:
IS (Information System)
MIS (Management Information System)
HRIS (Human Resource Information System)
DBMS (Data Base Management System)

Question # 9 of 15 ( Start time: 11:08:49 AM ) Total M - 1

For the selection of pilot, PIAs management took the written test based on the understanding & application of aeronautical
engineering; under which category this test will fall?
Select correct option:
Reliable test
Content-valid test
Criterion-valid test
Face-valid test
Question # 10 of 15 ( Start time: 11:10:01 AM ) Total M - 1
Employees quit the organizations at their own choice through
Select correct option:
Outplacement, restructuring
Discharging, layoff
Transfer, demotion
Resigning, retirement

Question # 11 of 15 ( Start time: 11:11:04 AM ) Total M - 1

The inner drive that directs a persons behavior towards goal attainment is known as:
Select correct option:
Performance
Motivation
Need
Attitude
Question # 12 of 15 ( Start time: 11:11:53 AM ) Total M - 1
Methods of Collecting Job Analysis Information include
Select correct option:
Interview
Questionnaire
Logs
all of given option
Question # 13 of 15 ( Start time: 11:12:24 AM ) Total M - 1
As being part of an organization, it is an employees__________to align his/her actions according to the set rules & policies.
Select correct option:
Right
Responsibility
Task
Contractual right

Question # 14 of 15 ( Start time: 11:13:14 AM ) Total M - 1

Which of the following skill/s is/are required for an effective team?
Select correct option:
Problem-solving skills
Technical skills
Interpersonal skills
All of the given options
Question # 15 of 15 ( Start time: 11:13:50 AM ) Total M - 1
The physical or psychological condition induced in workers by overwork or overexposure to stress in the workplace, is known as:
Select correct option:
Exhaustion
Burnout
Collapse
Fatigue

Select correct option:

Interpersonal role
Decisional role
Informational role
Supportive role

Question # 6 of 20 ( Start time: 01:32:08 AM )

The emigration of trained and talented individuals to other nations due to lack of opportunity or other reasons is known as
_____________.
Select correct option:

Job Insecurity
Outsourcing
Workforce diversity
Brain Drain

Question # 7 of 20 ( Start time: 01:32:50 AM )

Total M - 1
Staffing is a process of hiring qualified employees at the right place and at the right time, to achieve __________.
Select correct option:

Targeted sales goals

Individual career goals
Return on investment
Organizational objectives

Question # 8 of 20 ( Start time: 01:33:39 AM )

Total M - 1
Manufacturing was the main concern of personnel department during:
Select correct option:

Mechanistic period
Catalytic period
Organistic period
Strategic period

Question # 9 of 20 ( Start time: 01:34:07 AM )

Total M - 1
_________________ is achieved by combining capital, raw material & human resource by an organization.
Select correct option:

Sales

Capital
Input
Output

Question # 10 of 20 ( Start time: 01:34:27 AM )

Total M - 1
Supervisors fall into the:
Select correct option:

Top-level
Middle-level
First-line level
Executive level

Question # 11 of 20 ( Start time: 01:34:42 AM )

Total M - 1
HRM is associated with the management of:
Select correct option:

General people
Labors only
Organizational people
Employers only

Question # 12 of 20 ( Start time: 01:34:58 AM )

Total M - 1
A practice used by different companies to reduce costs by transferring portions of work to outside provider rather than completing it
internally is termed as:
Select correct option:

Planning
Decentralization
Restructuring
Outsourcing

Question # 13 of 20 ( Start time: 01:35:28 AM )

Total M - 1
The cognitive component consists of a persons:
Select correct option:

Emotions
Knowledge
Attitude
Feelings

Question # 14 of 20 ( Start time: 01:36:07 AM )

Total M - 1
Reactive approach to overcome the influence of discriminatory practices occurred in the past is referred as:
Select correct option:

Equal employment opportunity

Affirmative action

HR planning
Litigation process

Question # 15 of 20 ( Start time: 01:36:29 AM )

Total M - 1
Which of the following terminology describes the legal legislation in which job applicant should not be rejected on the basis of
discriminatory practices?
Select correct option:

Affirmative action
Legal compliance
Equal employment opportunity
Stereotype

Question # 16 of 20 ( Start time: 01:37:46 AM )

Total M - 1
An organization operates in:
Select correct option:

An isolated system
A closed system
A clogged system
An open system

Question # 17 of 20 ( Start time: 01:38:17 AM )

Total M - 1

________ refers to a set of expected behavior patterns attributed to someone who occupies a given position in a social unit.
Select correct option:

Norm
Perception
Role
Stereotyping

Question # 18 of 20 ( Start time: 01:38:44 AM )

Total M - 1
People can be more productive while working in:
Select correct option:

Isolation
Groups
Crowd
None of the given options

Question # 19 of 20 ( Start time: 01:39:02 AM )

Total M - 1
Which of the following component consists of a persons beliefs, opinions, knowledge, and information?
Select correct option:

Affective component
Cognitive component
Behavioral component

Objective component

Question # 20 of 20 ( Start time: 01:39:51 AM )

Total M - 1
Which of the following involves holding beliefs about people that place them in categories for recognizing and accepting differences?
Select correct option:

Backlash
Mistrust
Cohesiveness
Stereotyping

1. Which of the following personality characteristics are associated with people who are likely to exhibit violent behavior on the job?
a. Neurotic
b. Optimistic
c. Extraverted
d. Type A

2. Which of these suggestions is an effective way to deal with stress?

a. Meditation
b. Exercise
c. Talking with others
d. All of the given options

3. In most large facilities, who is responsible for reducing unsafe working conditions and reducing unsafe acts by employees?
a. Chief executive officer

b. Chief safety officer

c. Occupational safety and health officer
d. Chief operations officer

4. Who distinguished between intrinsic motivation and extrinsic motivation?

a. Frederick Taylor
b. Frederick Herzberg
c. David McClelland
d. Edward Deci

5. Which of the following is categorized as an indirect payment portion of employee compensation?

a. Wages
b. Salaries
c. Employer-paid insurance
d. Commissions

6. Stress can affect not only your health, but also other aspects of your life. What else can be affected by stress?
a. Family relationships
b. Work performance
c. Your attention to safety
d. All of the given options

7. Unemployment benefits are typically about __________ percent of a person's earnings and last for__________.
a. 50; 26 weeks
b. 75; 1 year
c. 100; 2 years
d. 25; 4 weeks

8. Unsafe acts can be reduced through all of the following methods except:
a. Job rotation
b. Screening
c. Training
d. Incentive programs

9. Which of these is the most common type of retirement plan?

a. Defined benefit
b. ERISA
c. Defined contribution
d. Money purchase plan

10. Which one of the following statements is correct in relation to monetary rewards in accordance with Herzbergs Two-Factor
theory?
a. Pay increases are a powerful long-term motivator
b. Inadequate monetary rewards are a powerful dissatisfier
c. Monetary rewards are more important than non-monetary rewards
d. Pay can never be used as a motivator

11. Which pattern of communication is the quickest way to send a message?

a. The circle
b. The chain
c. The Y
d. The wheel

12. Chronic stress is the stress that wears at people day after day. Which of these is an example of chronic stress?

a. An unhappy marriage
b. Ongoing money problems
c. Dissatisfaction with a job
d. All of the given options

13. The relative position of an organization's pay incentives compared to other companies in the same industry is known as:
a. Pay structure
b. Pay appraisal
c. Pay level
d. Pay feedback

14. Poor quality lateral communication will result in which of the following?
a. Lack of direction
b. Lack of coordination
c. Lack of delegation
d. Lack of control

15. Which of the following is a health hazard in the work place?

a. Uncollected waste paper
b. Heavy object
c. Frayed crypt
d. All of the given options

16. Managers can motivate people to avoid performing dysfunctional behaviors by using:
I. Extinction
II. Punishment
III. Negative reinforcement
a. I, II, III
b. I and III

c. II and III
d. I and II

17. Workers' compensation benefits fall into all of these major categories except:
a. Medical care
b. Retirement benefits
c. Disability income
d. Death benefits

18. Expectancy theory focuses on the relationships between which three factors?
a. Needs, effort and persistence
b. Needs, performance and inputs
c. Inputs, performance and outcomes
d. Needs, performance and outcomes

19. A horizontal extension of the object to increase task variety is called:

a. Job evaluation
b. Job enrichment
c. Job enlargement
d. Job rotation

20. Communication between two members of a project team from different function, but the same level of authority is ________
communication.
a. UP ward
b. Downward
c. Lateral
d. Diagonal

1) Appraisal of a workers performance can be described as:

a) Planning Activity
b) Organizing Activity
c) Controlling Activity
d) Leading Activity

2)Hawthornestudies depict the effects of work environment on:

a) Human Behavior
b) Human Performance

c) Human Satisfaction

d) All the given options

3) Process of working with different resources to accomplish organizational goals is known as:

a) Strategic management
b) Human Resource management
c) Management
d) Team work

4) The concept of how a person behaves in a group can be attributed to:

a) Thermodynamics
b) Group Dynamics
c) MBO (Management by objectives)

d) Group Behavior

5) The study of Organizational Behavior is closely related to:

a) Human Psychology

b) Human Behavior in general

c) Human Behavior at work
d) Human-Machine Interaction

6) Essential component of an organization is:

a) Team
b) Structure
c) Individual
d) None of the given options

7) The whole is greater than the sum of its parts is known as:

a) Efficiency

b) Effectiveness

c) Productivity
d) Synergy

8) Virtual teams can contribute to better coordination among the team members because:

a) Technology brings them together on a forum.

b) Team members meet physically with each other

c) Team members share views among themselves via communication links.

d) Team members have the real time environment for interaction.

9) Setting standards should be left to the employee rather than organization leads to self controlling because:

a) It follows the management by objective approach.

b) It increases the productivity of the worker

c) It increases the confidence of workers

d) Workers come up to the high standard since they have no pressure from his superiors.

10) Which one is not basic component ofOB(Organizational Behavior) Model?

a) Organization

b) Group
c) Team
d) Individual
Q-1: Job posting is:
1.Internal advertisement by an organization to attract candidates from the existing employees, against a vacancy.
2.The system of transferring existing employees to comparable new jobs available in the organization.
3.An arrangement of in house training of employees for career advancement.
4.Grouping together of a family of similar jobs, under a single title to establish uniformity of standards in controls and compensations.
Q-2: Realistic job preview is a:

1.Technique for listing elements of job before selecting someone to perform it.
2.Performance appraisal technique.
3.A selection device that enables the candidates to learn both the negative and positive information about the job and organization.
4. None of the given options

Q-3: Job analysis can be performed in all of the following ways except:

Observing hourly work

Reviewing interviews conducted with departing employees
Studying diaries or daily journals that manager kept over a three-month period
Giving workers checklists to indicate which tasks on the list are performed during job execution

Q-4: Considering continuous process improvement activities in organizations,

Should Zero defects really be a goal?
1.Yes perfection is reasonable goal.
2.No, 0.1 percent errors can be corrected much more efficiently than they can be prevented
3.Yes most industries find this an attainable goal.
4.Sometimes, for some mistakes, cost benefits can not be calculated

Q-5: Organizational efficiency is expressed as:

1.Planning for long-run goals
2.Making the best use of scarce resources
3.Goal attainment
4.Meeting deadlines

-6: Goal setting is:

1.Top down process

2.Bottom up process

3.A process of top down support and bottom up development

4.A function of senior management

Q-7: When the firm changes the way it operates, the process is known as:
1. Downsizing
2. Brain drain
3. Restructuring
4. Outsourcing

Q-8: Which one is not included in the hiring process?

1.Recruitment
2.Socialization
3.Selection
4.Job specification

Q-9: Effectiveness is ----------1. Do right things

2. Do things right
3. Productivity
4. All of the given options

Q-10: Extents of individual freedom and discretion employees have in performing

their jobs is Known as
1.Capitation
2. Flextime
3.Empowerment
4.Autonomy

Which of the following measures are taken to assess the intensity of

employees satisfaction and their attitude toward the training
program?
Select correct option:
Continuous feedback
Profitability rate
Market share
Productivity levels
Question # 5 of 10 ( Start time: 10:58:34 AM ) Total M - 1
Organization, where employees are provided with the opportunity to
learn on continuous basis is known as:

Select correct option:

Formal
Informal
Bureaucratic
Learning
Question # 6 of 10 ( Start time: 10:59:01 AM ) Total M - 1
Under which of the following no screening of applicant pool is
conducted before making final selection?
Select correct option:
Walk-in applicants
Employee referrals
Employment agency
School placement
Question # 7 of 10 ( Start time: 10:59:49 AM ) Total M - 1
Which of the following is NOT a concern of Human Resource Development
(HRD)?
Select correct option:
Employee training
Employee orientation
Employee rights
Employee appraisals
Question # 8 of 10 ( Start time: 11:00:59 AM ) Total M - 1(Solution courtesy Marina Khan)
Employee commitment has suffered in recent years because of:
Select correct option:
Downsizing
Training issues
Appraisals
Performance standards
Question # 9 of 10 ( Start time: 11:01:34 AM ) Total M - 1 (Solution courtesy Marina Khan)
The process through which someone becomes aware of personal skills,
interests, knowledge, motivations; acquires information about
opportunities; identifies career goals; and establishes action plans
to attain those goals is called _____.
Select correct option:
Organizational development
Career management
Career development
Career planning
Question # 10 of 10 ( Start time: 11:03:04 AM ) Total M 1

Following are the stages of socialization process, EXCEPT:

Select correct option:
Pre-arrival stage
Encounter stage
Metamorphosis stage
Completion stage
Which performance appraisal technique lists traits and a range of performance?

Select correct option:

Alternation ranking
Graphic rating scale
Management By Objective

Paired comparison

Which of the following is part of an employees role in his or her own career development?

Select correct option:

Providing timely performance feedback

Participating in career development discussions
Establishing goals and career plans
Offering a variety of career options

_________________ is achieved by combining capital, raw material & human resource by an organization.

Select correct option:

Sales

Capital

Input
Output

Decision regarding the delivery medium for training is made prior to which of the following step?

Select correct option:

Evaluating the training program

Designing the contents of training to be delivered
Identifying whether the training is required or not

Conducting need assessment to identify issues

Unofficial part of an organization formed on the basis of common interests is known as:

Select correct option:

Formal organization
Informal organization
Bureaucratic organization

Virtual organization

The re-arrangement of organizational structure & change in organizational culture is accomplished during:

Select correct option:

Task analysis
Organizational analysis
Person analysis

Management analysis

Which of the following statement reflects the 'Age Discrimination Act' for workers?

Select correct option:

At the age of 40 to 70, workers can not be retired by force
At the age below 18, workers can never be hired

Having 10 years of experience, workers should be promoted

Workers can never be rehired if retired once

Which of the following is a process of attracting individuals on timely basis, in sufficient numbers and with appropriate qualifications,
to apply for jobs with an organization?

Select correct option:

Selection
Recruitment
Staffing

Enrollment

Providing training & development opportunities, and career information & programs, are all part of the _____s role in career
development.

Select correct option:

Individual

Manager
Supervisor
Company

Which of the following method includes the exchange of information between organizational member & the applicant through a goaloriented conversation?

Select correct option:

Counseling simulations

Vocational interest test

Role playing
Employment interview

_______________________ is an obligation to perform certain tasks/activities.

Select correct option:

Duty

Responsibility
Position

Work

If the workforce of an organization represents true proportion of the community sectors in all its job classifications, it represents the
_____________________ of its affirmative action.

Select correct option:

Performance

Gaps
Effectiveness
Discrepancies

Studying organizational behavior helps managers:

Select correct option:

To see the value of workforce diversity

To analyze the efficiency of organization

To analyze the efficiency of organization

To become more effective in society

If a company is employing the fresh graduates as well as the professional experts, the management is said to be enhancing
_____________.

Select correct option:

Stereotyping

Variety
Diversity
Uniformity

The cognitive component consists of a persons:

Select correct option:

Emotions
Knowledge
Attitude

Feelings

Which of the given term is used to represent the segments of jobs held by an individual throughout his/her life time?

Select correct option:

Responsibility
Career
Occupation

Position

Which of the following information is NOT collected through observation method while conducting job analysis?

Select correct option:

Who is monitoring the task?

What task has done?

How task has done?

How long a task has taken to complete?

The cognitive component consists of a persons:

Select correct option:

Emotions
Knowledge
Attitude

Feelings

What is another term used for 360-degree feedback?

Select correct option:

Feedback loop
Multi-source assessment
Upward reporting

Round communication

Which one of the following is an outcome of 'organizing' function of management

Select correct option:

Organizations strategy

Motivation & commitment

Organizations structure

Performance measurement

Which of the following is a stated outcome of 'Job Analysis'?

Select correct option:

Job description

Job specification

Job evaluation
All of the given options

Which of the following is MOST important to manage workforce diversity?

Select correct option:

Lower cohesiveness

Support group
Top-level commitment
Resistance to change

Training to the raters of performance appraisal is an important responsibility of:

Select correct option:

Top management
HR department
Line managers

Production department

Graphic rating scales are subjected to all of the following problems, EXCEPT:

Select correct option:

Halo effects
Complexity
Central tendency

Leniency

Which of the following is responsible for implementing the developed strategies?

Select correct option:

Human resource
Physical resource

Rules & policies

Installed equipment

In which of the following area organizations are legally bound to maintain consistency in HR policies?

Select correct option:

Compensation system

Training & development

Safety measures
None of the given options

How can companies provide career counseling, development advice, and therapy for employees seeking to grow in

their careers?

Select correct option:

Provide career coaches

Encourage role reversal

Establish a corporate campus

Offer online career centers

Which ONE of the following is not a part of Human Resource Development?

Select correct option:

Training
Education
Development

Rewards

What type of screening mode is used to reduce absenteeism and establish a baseline for future insurance claims?

Select correct option:

Physical examinations
Personality tests

Polygraph tests

Substance abuse screening

Which of the following is part of the organizations role in an employees career development?

Select correct option:

Communicating the mission, policies, and procedures

Providing timely performance feedback

Participating in career development discussions

Seeking out career information

Which of the following term is said to be a part of Organizational Structure?

Select correct option:

Goal attainment
Hierarchy level
Performance standards

Supporting staff

On going process of evaluating & managing both the behavior & outcomes in the workplace is known as;

Select correct option:

Training & development

Performance appraisal
Compensation management

Job analysis

Which performance appraisal technique lists traits and a range of performance?

Select correct option:

Alternation ranking
Graphic rating scale
Management By Objective

Paired comparison

HRIS helps managers to perform _______________________ more effectively & systematically.

Select correct option:

Management functions

Controlling functions

Planning functions
HR functions
Q-1:Job posting is:
1.Internal

advertisement by an organization to attract candidates from the existing

employees, against a vacancy.
2.The system of transferring existing employees to comparable new jobs available in the organization.
3.An arrangement of in house training of employees for career advancement.
4.Grouping together of a family of similar jobs, under a single title to establish uniformity of standards in controls and
compensations.

Q-2:Realistic job preview is a:

1.Technique for listing elements of job before selecting someone to perform it.
2.Performance appraisal technique.
3.A

selection device that enables the candidates to learn both the negative and
positive information about the job and organization .
4.None of the given options

Q-3:Job analysis can be performed in all of the following ways except:

1.Observing hourly work

1.Reviewing interviews conducted with departing employees
2.Studying diaries or daily journals that manager kept over a three-month period
3.Giving workers checklists to indicate which tasks on the list are performed during job execution

Q-4:Considering continuous process improvement activities in organizations,

Should Zero defects really be a goal?
1.Yes perfection is reasonable goal.
2.No, 0.1 percent errors can be corrected much more efficiently than they can beprevented
3.Yes most industries find this an attainable goal.

4.Sometimes, for some mistakes, cost benefits can not be calculated

Q-5:Organizational efficiency is expressed as:

1.Planning for long-run goals

2.Making the best use of scarce resources

3.Goal attainment
4.Meeting deadlines

Q-6:Goal setting is:

1.Top down process

2.Bottom up process

3.A process of top down support and bottom up development

4.A function of senior management
Q-7: When the firm changes the way it operates, the process is known as:

1.Downsizing
2.Brain drain

3.Restructuring
4.Outsourcing
Q-8: Which one is not included in the hiring process?
1.Recruitment
2.Socialization
3.Selection

4.Job specification
Q-9: Effectiveness is -----------

1.Do right things

2.Do things right
3.Productivity
4.All of the given options

Q-10:Extents of individual freedom and discretion employees have in performing

their jobs is Known as
1.Capitation
2.Flextime
3.Empowerment

4.Autonomy
Which performance appraisal technique lists traits and a range of performance?
Select correct option:
1.Alternation ranking
2.Graphic rating scale
3.Management By Objective
4.Paired comparison
Which of the following is part of an employees role in his or her own career development?
Select correct option:

1.Providing timely performance feedback

2.Participating in career development discussions
3.Establishing goals and career plans
4.Offering a variety of career options
_________________ is achieved by combining capital, raw material & human resource by an
organization.
Select correct option:
1.Sales
2.Capital
3.Input
4.Output
Decision regarding the delivery medium for training is made prior to which of the following step?
Select correct option:
1.Evaluating the training program
2.Designing the contents of training to be delivered
3.Identifying whether the training is required or not
4.Conducting need assessment to identify issues
Unofficial part of an organization formed on the basis of common interests is known as:
Select correct option:
1.Formal organization
2.Informal organization
3.Bureaucratic organization
4.Virtual organization
The re-arrangement of organizational structure & change in organizational culture is accomplished
during:
Select correct option:
1.Task analysis
2.Organizational analysis
3.Person analysis
4.Management analysis
Which of the following statement reflects the 'Age Discrimination Act' for workers?
Select correct option:
1.At the age of 40 to 70, workers can not be retired by force
2.At the age below 18, workers can never be hired
3.Having 10 years of experience, workers should be promoted
4.Workers can never be rehired if retired once

Which of the following is a process of attracting individuals on timely basis, in sufficient numbers
and with appropriate qualifications, to apply for jobs with an organization?
Select correct option:
1.Selection
2.Recruitment
3.Staffing
4.Enrollment
Providing training & development opportunities, and career information & programs, are all part of
the _____s role in career development.
Select correct option:
1.Individual
2.Manager
3.Supervisor
4.Company
Which of the following method includes the exchange of information between organizational
member & the applicant through a goal-oriented conversation?
Select correct option:
1.Counseling simulations
2.Vocational interest test
3.Role playing
4.Employment interview
_______________________ is an obligation to perform certain tasks/activities.
Select correct option:
1.Duty
2.Responsibility
3.Position
4.Work
If the workforce of an organization represents true proportion of the community sectors in all its job
classifications, it represents the _____________________ of its affirmative action.
Select correct option:
1.Performance

2.Gaps
3.Effectiveness
4.Discrepancies
Studying organizational behavior helps managers:
Select correct option:

1.To see the value of workforce diversity

2.To analyze the efficiency of organization
3.To analyze the efficiency of organization
4.To become more effective in society
If a company is employing the fresh graduates as well as the professional experts, the management
is said to be enhancing _____________.
Select correct option:
1.Stereotyping
2.Variety
3.Diversity
4.Uniformity
The cognitive component consists of a persons:
Select correct option:
1.Emotions
2.Knowledge
3.Attitude
4.Feelings
Which of the given term is used to represent the segments of jobs held by an individual throughout his/her life time?
Select correct option:
1.Responsibility
2.Career
3.Occupation
4.Position
Which of the following information is NOT collected through observation method while conducting job analysis?
Select correct option:
1.Who is monitoring the task?
2.What task has done?
3.How task has done?
4.How long a task has taken to complete?
The cognitive component consists of a persons:
Select correct option:

1.Emotions
2.Knowledge
3.Attitude
4.Feelings
What is another term used for 360-degree feedback?
Select correct option:
1.Feedback loop
2.Multi-source assessment
3.Upward reporting
4.Round communication
Which one of the following is an outcome of 'organizing' function of management?
Select correct option:
1.Organizations strategy
2.Motivation & commitment
3.Organizations structure
4.Performance measurement
Which of the following is a stated outcome of 'Job Analysis'?
Select correct option:
1.Job description
2.Job specification
3.Job evaluation
4.All of the given options
Which of the following is MOST important to manage workforce diversity?
Select correct option:
1.Lower cohesiveness
2.Support group
3.Top-level commitment
4.Resistance to change
Training to the raters of performance appraisal is an important responsibility of:
Select correct option:
1.Top management
2.HR department
3.Line managers
4.Production department
Graphic rating scales are subjected to all of the following problems, EXCEPT:
Select correct option:

1.Halo effects
2.Complexity
3.Central tendency
4.Leniency
Which of the following is responsible for implementing the developed strategies?
Select correct option:
1.Human resource
2.Physical resource
3.Rules & policies
4.Installed equipment
In which of the following area organizations are legally bound to maintain consistency in HR policies?
Select correct option:
1.Compensation system
2.Training & development
3.Safety measures
4.None of the given options
How can companies provide career counseling, development advice, and therapy for employees seeking to grow in
their careers?
Select correct option:
1.Provide career coaches
2.Encourage role reversal
3.Establish a corporate campus
4.Offer online career centers
Which ONE of the following is not a part of Human Resource Development?
Select correct option:
1.Training
2.Education
3.Development
4.Rewards
What type of screening mode is used to reduce absenteeism and establish a baseline for future insurance claims?
Select correct option:
1.Physical examinations
2.Personality tests
3.Polygraph tests
4.Substance abuse screening
Which of the following is part of the organizations role in an employees career development?
Select correct option:

1.Communicating the mission, policies, and procedures

2.Providing timely performance feedback
3.Participating in career development discussions
4.Seeking out career information
Which of the following term is said to be a part of Organizational Structure?
Select correct option:
1.Goal attainment
2.Hierarchy level
3.Performance standards
4.Supporting staff

On going process of evaluating & managing both the behavior & outcomes in the workplace is known as;
Select correct option:
1.Training & development
2.Performance appraisal
3.Compensation management
4.Job analysis
Which performance appraisal technique lists traits and a range of performance?
Select correct option:
1.Alternation ranking
2.Graphic rating scale
3.Management By Objective
4.Paired comparison
HRIS helps managers to perform _______________________ more effectively & systematically.
Select correct option:
1.Management functions
2.Controlling functions
3.Planning functions
4.HR functions

Human Resources Management (MGT-501)

Q1. HRM is associated with the management of;

A. General people
B. Financial resources
C. Organizational people
D. Community members

Q2. Cost of human resources refers to;

A. Company profits
B. Employee shares
C. Salary packages
D. Earned revenues

Q3. Top level managers require __________________ skills the most;

A. Technical
B. Interpersonal
C. Conceptual
D. Mechanical

Q4. Matching the job description with the individuals qualification is an important aspect of;
A. IS

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Page 2

B. MIS
C. HRIS
D. DBMS

Q5. HR managers are generally the _______________ managers;

A. Line
B. Middle
C. Staff
D. Top

Q6. Manufacturing was the main concern of personnel department during;

A. Mechanistic period
B. Catalytic period
C. Organist period
D. Strategic period

Q7. SWOT Analysis is a tool for;

A. Determining organizations mission
B. Developing organizational goals
C. Formulating strategies
D. Environmental scanning

Q8. Jobs are identified & grouped while;

A. Planning
B. Organizing
C. Leading
D. Controlling

Q9. According to the Hawthorne studies, the productivity of employees;

A. Increased by increasing light
B. Decreased by decreasing light
C. Increased by observing them
D. No change in their productivity

Q10. Organizational goals should be;

A. Achievable

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Page 3

B. Ambiguous
C. Random
D. Vague

Q11. Which one of the following is NOT the source of workforce diversity?
A. Age
B. Gender
C. Education
D. Resentment

Q12. To anticipate the human resource needs of the organization based on some previous data or managerial judgment is known
as;
A. Demand forecasting
B. Supplies forecasting
C. Financial forecasting
D. Sales forecasting

Q13. The thorough & detailed study regarding jobs within an organization is represented by;
A. Job analysis
B. Job description
C. Job specification
D. Job evaluation

Q14. A practice used by companies to assign their costly activities to outside providers,
(for the purpose of cost saving), rather than completing it internally is called;
A. Planning
B. Decentralization
C. Restructuring
D. Outsourcing

Q15. Organizational behavior depicts the;

A. Jargons used within the organization

B. Collective behavior of an organization
C. Effect of societys common behavior on an organization
D. Culture prevails in an organization

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Q16. Leaders perform;
A. Decisional roles
B. Informal roles
C. Informational roles
D. Interpersonal roles

Q17. Organizations take inputs from its;

A. Rules & Policies
B. Internal Environment
C. External Environment
D. Legislations

Q18. As organizational activities are interrelated, it is said to be;

A. A closed system
B. An isolated system
C. An open system
D. A clogged system

Q19. Management sciences department is one of the _______________ of the VU;

A. System
B. Subsystem
C. Board
D. Structure

Q20. Shifting from manual to computerized system is resulted due to;

A. Workforce diversity
B. Technological advancement
C. Stake holders involvement
D. Globalization

Human Resources Management (MGT-501)

MCQ 5

1. _________ is the process of acquiring, training, appraising and compensating employees, attending to their labor relations,
health and safety and fairness concerns.
a. Labor Relations
b. Organizational Behavior

MGT501-MCQ-4 & MCQ-5

Page 5

c. Human Resource Management

d. Organizational Health and Safety Management

2. Which of these refers to the temporary, part-time and self-employed workers?

a. Internal labor force
b. Contingent work force
c. High-performance work systems
d. Downsized employees

3. Which basic function of management includes delegating authority to subordinates and establishing channels of communication?
a. Planning
b. Organizing
c. Leading
d. Staffing

4. Over the past 25 years, all of these areas of legal environment have influenced HRM except:
a. Equal employment opportunity legislation
b. Employees pay and benefits
c. Employee competition legislation
d. Job security

5. One of the most popular methods of increasing employee responsibility and control is _______.
a. Outsourcing
b. "Military model" of management
c. HRIS
d. Work teams

6. Which of these is a major dimension of HRM practices contributing to company competitiveness?

a. Compensating human resources
b. Acquiring and preparing human resources
c. Managing the human resource environment
d. All of the given options

7. How has technology changed HRM practices?

a. Recruiting using the web generates smaller, more focused applicant pools.
b. Employee training is offered through scheduled classes rather than on demand.

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c. Electronic resumes take less time to evaluate than paper resumes.

d. None of the given options.

8. How do companies facilitate workforce diversity?

a. Rely on external support systems for minority workers.
b. Encourage employees to challenge the beliefs and values of other employees.
c. Build in accountability through surveys and audits.
d. Reinforce traditional values.

9. Employee involvement requires extensive additional HRM activity in which of these areas?
a. Training
b. Benefits
c. Labor negotiation
d. Marketing

10. Managers who meet designated goals are _______.

a. Assertive
b. Efficient
c. Effective
d. Entitled

11. David conducts new employee orientation for a large organization. His work is within which basic HRM function?
a. Management
b. Motivation
c. Career planning
d. Training and development

12. Employee relations specialists are involved in which of these activities?

a. Handling employee complaints
b. Working with position control specialists in compensation
c. Negotiating benefits packages
d. Coordinating interview schedules

13. The father of scientific management is ________.

a. Deming
b. Burns

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Page 7

c. Taylor
d. Hawthorne

14. A large organization is an EEO employer with an affirmative action plan. Which of these activities is performed as part of the
plan?
a. All job applicants must have a recommendation from current or past employee
b. Insurance premiums from former employers of all applicants are analyzed
c. Job requirements are determined based on skills, knowledge and abilities
d. Job announcements are posted on the company bulletin board

15. Which of these items would be in the highest security category of a typical HRIS?
a. Employee name
b. Former employers
c. Salary
d. Work location

16. Which of these decreases in the labor supply is the easiest to predict?
a. Transfers-in
b. Retirements
c. Voluntary quits
d. Prolonged illnesses

17. Wal-Mart differentiates its business by offering the lowest prices. Offering the lowest prices is Wal-Marts _________.
a. Functional strategy
b. Competitive advantage
c. Distinctive competence
d. Corporate strategy

18. __________ is the process of assessing progress toward strategic goals and taking corrective action as needed.
a. Strategic management
b. Strategic planning
c. Strategic control
d. Diversification

19. _________ is the right to make decisions, to direct the work of others and to give orders.
a. Leadership

MGT501-MCQ-4 & MCQ-5

Page 8
b. Authority
c. Delegation
d. Management

20. Which of the following is considered a qualitative approach to job analysis?

a. Position analysis questionnaire
b. Interviews
c. Department of Labor approach
d. Functional job analysis