Employee Resume
Name: Puneet Jain
CRM Technical Consultant
Mannai Partner CV
_______________________________________________________________________
Employee Resume
Personal Data:
Name
Nationality
Experience
: Puneet Jain
: Indian
: 4+ years
Languages
Language
Reading
Speaking
Writing
English
Excellent
Excellent
Excellent
Hindi
Native
Native
Native
Professional Skills:
CRM & ERP Tools: Microsoft Dynamics CRM 2011, 2013
RDBMS: SQL Server 2008, SQL Server 2012
Languages: C, C#,C++, SQL, JavaScript & JQuery, HTML, CSS, brief
exposure of WCF services
Operating System: Windows Server 2008, Windows XP, Windows
XP, Windows 7
Tools: SQL Server 2008 & 2012 ,Visual Studio 2010 & 2012, Avaya
One X Agent
MS BI: SSRS, SSIS
Other
Skills:
fetch
XML,
REST,
Brief
introduction
to
SOAP,
Installation of CCA, well versed knowledge of cluster environment
Professional Experience:
Project
UIDAI (The Unique
Identification
Authority of India)
Description
UIDAI intends to create and
maintain a common Customer
Relationship Management platform
to support Residents and other
partner agencies. This CRM
platform will support operations of
Responsibilities
Customization, design and coding
of CRM system, Writing plug-in,
JavaScript and workflows as per the
client requirement,Involved in
integration with various eco
systems (Java and .net portal)
through web services,Involved in
______________________________________
Mannai Partner CV
_______________________________________________________________________
multiple contact centres that may
be servicing UIDAI. UIDAI caters
Indian citizens problem related to
Aadhaar grievances via
deployment of Dynamics CRM in
third party call centre environment
by providing sophisticated
resolution.
Alumni Management
System, Qatar
University
Data management system which is
responsible for their alumni
management. Organizing alumni
meet; send bulk SMS, send bulk
Email, Direct conversion with
alumni through Phone Call and
Data Migration to CRM from their
oracle Database are the features of
system
Trade & Tax, Delhi
The new consumption tax system
was finally put in force from April 1,
2005 in Delhi, along with 20 other
states. DVAT replaces the old Delhi
Sales Tax Act, Delhi Sales Tax on
Works Contract Act, Delhi Sales Tax
on Right to use goods Act and
Delhi Sales Tax on entry of motor
vehicles. The Department of Trade
and Taxes is the state department
in charge of all matters related to
VAT administration
Elite, Product Zven
Base of the Product is Microsoft
dynamics CRM. There are three
module Finance, HR, EMS
developed apart from vanilla
unit and integration
testing,Involved in bug
fixing,Integration of CRM with
AVAYA One-X agent,Installation of
CRM 2011 over distributed systems
and clustered
environments,Developed Dynamic
Search functionality ,Involved in
Production Changes after Go
live,involved in product
enhancement,Inbound and
outbound SMS
integration,Developed various
configuration mechanism to
improve product scalability.
Customization, design and coding
of CRM system,Writing plug-in,
JavaScript and workflows as per the
client requirement,Ingratiation of
CRM with external API's
(CISCO),Involved in unit and
integration testing,Installation of
SQl Server 2012 and CRM
2011,Data Migration from Oracle to
MS CRM Database,Alumni Portal
Integration,SQL Reports (Graphical
and Tabular)
Involved in Requirements
Gathering, Design and
Development,Customization,
design and coding of CRM
system,Writing plug-in, JavaScript
and workflows,Involved in unit and
integration testing,Installation of
SQl Server 2012 and CRM 2011 on
premise,Made documentation for
projects in all levels such as
requirements document, technical
and functional specs, integration
manuals, product marketing
documents etc.,Data Import
application for MS CRM,AD FS 2.0
Implementation for CRM system
Administrative tasks for MS CRM &
SharePoint
Customization, design and coding
of CRM system,Writing plug-in,
JavaScript and workflows,Finance
Portal design and
integration,Installation of SQl
Server 2012 and CRM 2011 on
premise,Web Services and WCF
services,AD FS 2.0 Implementation
______________________________________
Mannai Partner CV
_______________________________________________________________________
for CRM system
Education:
Course
University
Master Degree in
Computer Application
Raj Kumar Goel Institute of Technology
______________________________________
