A Case Study On The Internationalisation of Urban Outfitters
A Case Study On The Internationalisation of Urban Outfitters
A Case Study On The Internationalisation of Urban Outfitters
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Introduction
This report will evaluate the American brand, Urban Outfitters. It will
develop a comprehensive case history on the company, taking a look at its
early beginnings in Philadelphia, before its move to Europe in the late
1990s. The report will then assess the challenges faced in the international
marketplace, focusing on supply chain and branding. It will then analyse
its mode of entry to new markets, and investigate its successes, as well as
any failures or withdrawals.
inexpensive
second-hand
clothing,
Indian
fabrics,
scented
was
certainly
gap
in
the
market
for
Urban
Outfitters
there was no trace of that ingenuity or excitement left on the high street
[Urban Outfitters] makes no bones about the fact that it exists for the
cool kids: youll find none of the basics that other shops rely on to bulk up
sales when more trend-led pieces fail.
The first store opened on Kensington High Street in June 1998, off the
beaten track of the Oxford Street district, the usual choice for international
retailers. Kensington is home to the Heatherley School of Fine Art and the
Royal College of Art (The Guide to Kensington and Chelsea: Schools,
Colleges and Universities), ensuring that Urban Outfitters intended to
continue to appeal to their target market of students, especially arty
bohemian types, in Europe. At the time, it was reported that Hayne
believed the Kensington store opening to be the beginning of a 30-store
expansion across Europe, with six or seven of those stores in the United
Kingdom. (Von Bergen, 1998)
Timeline of Moves
1998 The first European store was established in the United Kingdom on
Londons Kensington High Street.
2001 The first Irish store opened in Dublins Temple Bar.
2004 A store was opened in Londons Covent Garden.
2005 Stores were established in Birmingham and Belfast.
2007 A second Irish store opened in Dundrum Town Centre in South
Dublin.
2008 Stores appeared in Bristol, Leeds and Liverpool. The first
continental European store opened in Hamburg in Germany.
2009 Scotlands Edinburgh and Glasgow each welcomed new stores. The
first Belgian store was opened in Antwerp.
2010 More UK stores sprung up in Bath, Brighton, Cardiff, and Londons
Spitalfields.
2011 A store was opened in the brand new Westfield Shopping Centre in
Londons Stratford. A second Belgian store was opened in Brussels and a
second German store was opened in Frankfurt.
2012 A year of major expansion for the brand. A further nine UK stores
were established in Guildford, Kent, Londons Marble Arch, Londons White
City, Manchester, Newcastle, Sheffield, Southampton and York. The first
Danish store was opened in Copenhagen, the first Swedish store was
opened in Stockholm, and three new German stores were opened, two in
Berlin and one in Nuremberg.
2013 The mass expansion continued throughout the UK and Europe. Two
more stores opened in London, a flagship store complete with a European
head office on Oxford Street, and a store in Camden, as well as a new
store in Nottingham. Another German store was established in Cologne.
The first Dutch store opened in Amsterdam, and the French got their first
taste of the brand as a pop-up shop opened in Pariss Galeries Lafayettes
department store.
2014 Urban Outfitters expanded into the Asian market with a store in
Hong Kong. As well as this, another UK store opened in Leicester. There
was another French opening in Pariss Le BHV Marais department store,
two more German stores were established in Munich and Stuttgart, and
the first Spanish store opened in Barcelona.
2015 It was reported in 2011 that Urban Outfitters expected to have
tripled its store count in Europe by 2015 the group hopes to build a
network of 15 stores in Germany, to have entered the French market and
to be ready to enter Spain and Italy (Goyot, 2011). The company had 20
stores in operation in Europe in 2011. Presently, now in the last quarter of
the fiscal year 2015, Urban Outfitters operates 45 European stores. It has
not quite achieved its intention of tripling its European presence, and is
seven stores away from its goal of 15 in Germany, but has achieved its
aim of entering the Spanish market.
Rate of Expansion
Upon opening its first European store in London, Urban Outfitters remained
still for three years before trying out the Irish market and opening a store
in Dublin. The company spent another seven years expanding throughout
the UK and Ireland before moving to another market; the German one.
After this, it may be said that the company began to rapidly spread
through Europe. Just five years after first opening in Germany, the
company had established stores in Belgium, Denmark, Sweden, the
Netherlands and France.
E-Commerce
Urban Outfitters are an omni-channel retailer, offering a customer
experience through the medium of retail stores, a catalogue, and a
website (both online and mobile). Urban Outfitters products are available
online, internationally, as of 2013 (Multivu, 2013), which allows the
company to scope out potential markets by analysing the popularity of
their online store in various countries.
Branding
Urban Outfitters
has
long
been
associated
with
youth
expansion,
rather
than
franchising
or
simply
leasing
Mode of Entry
-
the fashion retail market refers to the mechanism that a fashion retailer
chooses to enter, develop, and distribute its brands in a foreign market,
Urban Outfitters do this through establishing key locations and building
brick and mortar stores, they also use e-commerce as a tool to heighten
their awareness in foreign markets (Picot-Coupey, 2006).
This entry strategy requires a high level of investment and exposes the
retailer to significant risks, but it also has the greatest potential returns for
a retailer, through building brand awareness and having direct interaction
with customers. The advantage of direct investment for Urban Outfitters is
that they have complete control of the operations (Warrington, n.d., para.
5). It serves its customers directly through retail stores, websites, mobile
applications, catalogs, and customer contact centers (Bloomberg, 2014).
The new stores maintain a "counterculture" approach, and the company
relies heavily on its buildings and interior displays to entice customers to
enter, explore the store experince, and buy its goods. Urban Outfitters use
renovated buildings, which help to convey the idea of the store being
recycled and ethnic, in keeping with their target market of the nouveau
hipster. Competing retailers go into a mall and put their image into a
space, where Urban Outfitters use an existing space to enhance their
image, none of the stores look alike. The approach is to enter a new
building and adapt for themselves and the target market for that specific
area. In Washington, D.C., the company took over a Woolworth's store,
complete with worn wooden floors, exposed brick walls, and a steel
staircase to the basement. The Ann Arbor store was established in an old
theater, and other locations included a former bank and stock exchange.
In 1993, Urban Outfitters stores averaged approximately 9,000 net selling
square feet. (Reference for Business, 2014, para, 5)
The decor within each store is unique, although the atmosphere remains
similar throughout the chain casual and fun. Staff are hired within the
targeted age group and depend on their personal style to guide
merchandising strategies. Their stores incorporate creative inventions for
fixtures and displays. The store mode of entry is an effective and
communicative experience creating an unconventional atmosphere which,
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Urban Outfitters hope will drive customer traffic making this a fun, friendly
creative place to shop. Their stores are down-to-earth places, unlike
competitors including J. Crew and Gap. Urban Outfitters build their stores
on the concept of authenticity (Funding Universe, n.d., para. 7).
Urban Outfitters want to elevate the store experience, produce a
captivating environment and strengthen customer engagement through
their brick and mortar store, bringing a new, authentic store element to
their chosen markets.
-
E-Commerce
As international markets present dynamic growth opportunities,
retailers have become increasingly eager to test new markets or
complement an existing physical presence with an ecommerce
channel. Multiple expansion roles have been employed by Urban
Outfitters and differ based on strategic goals for key markets
(Deloitte, 2014).
Urban Outfitters have invested heavily in building an online
presence. They plan to grow online sales by selling more products
and categories online, expanding online overseas, into Asian
markets and enhancing the ecommerce shopping experience (Retail
Week, 2014).
Urban Outfitters wants shopping to be a voyage of discovery for its
customers. In its stores, shoppers expect to find intriguing new
products that are just right for their lifestyle. The retailer strives to
provide the same compelling experience on its web site, but needed
to break out of the linear constraints of online shopping.
By offering their customers more product online, they want to make
that
plentiful
store
experience
translate
into
rich
online
experience.
Urban Outfitters face the challenge of carrying a vast, dynamic
catalog of eclectic products in its online store, but require a means
to replicate the suitable in-store experience for shoppers who dont
live near a store or who like to shop both online and in stores. They
want to become more than a store and now carry a much wider
assortment online than any of our stores, thus requiring a full,
broad, diverse set of offerings to be represented over the web. They
now offer 250 new products a week, and the average life of a
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Initially, the expansion was slow with only five stores added annually
between 2010-2013. At the end of 2013, the brand operated 40 stores
in nine European countries, including larger markets such as Germany
and the U.K. Apart from the U.K and Germany., the brands presence in
seven other countries is relatively small in Ireland, Spain, Holland,
France, Belgium, Sweden and Denmark (only 13 stores). However, the
retailer has the opportunity to open a new store in Japan.
Although Europe is deemed to be a vast market, the current economic
weakness is likely to keep consumer spending under pressure. As a
result, apparel retailers will have to rely on selling more volume to
maintain their growth in the region. They have accomplished some of
this success through their online footprint. However, the expansion
needs to be controlled and targeted, as aggressive store growth can
negatively impact productivity.
That is why Urban Outfitters is looking to identify key underpenetrated
markets in Europe for its expansion. For fiscal 2015, the company plans
to open three Urban Outfitters stores in the region. The retailer had
recently stated that its brand has done better in Europe compared to
the U.S. This factor might encourage it to slightly scale up the brands
expansion going forward. It is expected that their store count will
increase by 5 to 6 stores annually over the course of next five to six
years, which sums up approximately 35 new stores in Europe by the
end of the 2015 forecast period.
Although Urban Outfitters initiated its wholesale business in Asia in
2012, plans have been made to open a store in Hong Kong. They
are planning to open their own stores in the future as the region has
big apparel markets such as China and Japan, and fast growing
markets such as India.
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be a little more obscure and fashionable in their own way (The Demise of
the Subcultural Identity: Towards a Postmodern Theory of The Hipster and
Hipster Style, Gould-Kavet, n.d.).
The Urban Outfitters corporation has also acknowledged that it has made
some serious fashion mistakes of late, with financial and reputational
consequences (How Urban Outfitters Plans to Win Back the Hipsters It
Lost, Quartz, 2014).
The controversial mistakes include the vintage faux-bloodstained Kent
State Sweatshirt which made reference to the Kent State Massacre, an
Eat Less printed t-shirt offended advocates for the prevention of eating
disorder sufferers and a t-shirt that resembled the Star of David from the
Holocaust was described as distasteful and offensive. The often bizarre
styles sold in store may be the reason as to why the company is losing
investors confidence, according to Quintiliano, an analyst at Oppenheimer
& Co. The shares have decreased 27 percent this year (13 Urban
Outfitters Controversies, The Week, 2014).
However, these controversial stories might be successful, one reason that
Urban Outfitters has been a successful company is that they focus on a
particular target market customer. The company understands what they
find funny and topical and hone in on it, part of the appeal is doing
products that other people find offensive and to get their customer talking
about them.
Urban Outfitters has long described itself as fashion forward. However,
earlier this year retail analysts cautioned that the company might have
pushed too far with some of their latest designs, including an infamous
denim-and-tutu creation. Some of their styles are condemned for being too
wacky (This Bizarre Denim and Tutu Combination Made Goldman Sachs
Think Twice About Urban Outfitters, Quartz, 2013).
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and
has
seen
positive
growth
over
the
past
four
years,
regardless
of
the
similar,
unstable
environment.
German
consumption is moving slowly away from the discount retailer and trends
suggest that they are investing in better quality goods.
Growth is likely to accelerate going forward, fueled by the rapid
development of online retail sales and proliferation of casual clothing. The
fashion industry is expected to climb at a compound annual growth rate
(CAGR) of 3% through to 2017, which will bring it to an estimated $96
billion. As a result, Urban Outfitters has every reason to remain interested
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Bibliography
13 Urban Outfitters controversies, The Week (2014).
(http://theweek.com/article/index/220370/racist-navajo-attire-and-7-otherurban-outfitters-controversies)
Can Urban Outfitters European Stores Remain More Productive than its
Domestic Stores? Trefis (2014).
(http://www.trefis.com/stock/urbn/articles/248364/can-urban-outfitterseuropean-stores-remain-more-productive-than-its-domestic-stores/201407-25)
Urban Outfitters Europe introduce international shipping, Multivu (2013).
(http://www.multivu.com/mnr/60665-urban-outfitters-internationalshipping)
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