CHAPTER 1

1.1 INTRODUCTION
Organizational behavior is the study of both group and individual performance and activity
within an organization. Internal and external perspectives are two theories of how
organizational behavior can be viewed by companies.
The study of the way people interact within groups. Normally this study is applied in an
attempt to create more efficient business organizations. The central idea of the study of
organizational behavior is that a scientific approach can be applied to the management of
workers. Organizational behavior theories are used for human resource purposes to maximize
the output from individual group members.
There are a variety of different models and philosophies of organizational behavior. Areas of
research include improving job performance, increasing job satisfaction, promoting
innovation and encouraging leadership. In order to achieve the desired results, managers may
adopt different tactics, including reorganizing groups, modifying compensation structures and
changing the way performance is evaluated.
OB is nothing more than developing our understanding and development of people skill. A
multidisciplinary field devoted to understanding individual and group behavior, interpersonal
processes, and organizational dynamics.
OB is Study of human behavior in organizations. There are two words1-

Organization

2-

Behaviour

An organization is a collection of people working together in a division of labor to achieve a

common purpose.
The study of Organizational Behaviour (OB) is very interesting and challenging too. It is
related to individuals, group of people working together in teams. The study of organizational
behaviour relates to the expected behaviour of an individual in the organization. No two
individuals are likely to behave in the same manner in a particular work situation. It is the
predictability of a manager about the expected behaviour of an individual.
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OB is concerned with the study of what people do in an organization (social system) and how
that behavior affects the performance of the organization

Individual Behavior

Individual and group behavior

Organizational structure

Organizational Behavior
Why do people behave a certain way in an organizational environment? What factors affect
job performance, employee interaction, job commitment, leadership and managerial styles?
Individuals have studied this very topic for decades in order to find ways of increasing
organizational performance. Organizational behavior is the study of both group and
individual performance and activity within an organization.
This area of study examines human behavior in a work environment and determines its
impact on job structure, performance, communication, motivation, leadership, etc. Internal
and external perspectives are two theories of how organizational behavior can be viewed by
companies. Let's take a look at how the perspectives are different through examining
Integreon, Inc.
During the last 20 years, there have been additional developments in OB research and
practice:

Anthropology has become increasingly influential, and led to the idea that one can
understand firms as communities, by introducing concepts such as organizational culture,
organizational rituals, and symbolic acts.

Leadership studies became part of OB.

OB researchers have shown increased interest in ethics and its importance in an

organization.

OB researchers have become interested in the aesthetic sphere of

organizations, drawing on theories and methods from the humanities, including theater,
literature, music, and art.
2

DEFINITIONS
According to Luthans
OB is directly concerned with the understanding, predicting and controlling of human
behavior in organizations.
According to LM Prasad
The study and application of knowledge about human behaviour related to other elements of
an organization such as structure, technology and social systems
Stephen P Robins
Organizational behaviour as a systematic study of the actions and attitudes that people exhibit
within organizations.
Roman J. Alday
O.B as a branch of the social science that seeks to build theories that can be applied to
predicting understanding and controlling behavior in work organizations
Organizational behaviour is a field of study that investigates the impact that individuals,
groups and organizational structure have on behaviour within the organization, for the
purpose of applying such knowledge towards improving an organizational effectiveness.
Chester Barnard
He recognized that individuals behave differently when acting in their organizational role
than when acting separately from the organization.
OB researchers study the behavior of individuals primarily in their organizational roles. One
of the main goals of organizational theorists in OB is "to revitalize organizational theory and
develop a better conceptualization of organizational life"

NATURE OF ORAGANIZTIONAL BEHAVIOUR

1) A separate field of study and not a discipline only
It has assumed the status of a distinct field of study. It is a part of general management. It
represents behavioral approach to management.
2) An inter-disciplinary approach
The OB is heavily influenced by several other behavioral sciences and social sciences like
psychology, Sociology and anthropology. O.B. has psychological foundations. The concept
like learning, perception, attitude, motivation etc is borrowed from psychology, sociology and
anthropology.
3) A Normative Science
Organizational behaviour is a normative science. A normative science prescribes how the
various findings of researches can be applied to get organizational results, which are
acceptable to the society. Thus, what is acceptable by the society or individuals engaged in an
organization is a matter of values of the society and people concerned.
4) A Science and Art
Organization behavior is both art and science. It is considered as art because it contains
knowledge about behavior of individuals. It is considered as science because it involves
application of science.
5) Humanistic and Optimistic Approach
Organizational behaviour focuses the attention on people from humanistic point of view. It is
based on the belief that needs and motivation of people are of high' concern. Further, there is
optimism about the innate potential of man to be independent, creative, predictive and
capable of contributing positively to the objectives of the organization.
6) Oriented towards Organizational Objectives

7) A Total System Approach

1.2 OBJECTIVES OF THE RESEARCH

To get an idea about the People and Culture of Integreon, Inc.
To understand what is the process of organizational behavior structure that should be
followed.
To understand the structure of organizational structure followed by
Integreon, Inc.
To understand the recruitment policy followed by Integreon, Inc.
To search or headhunt people whose skill fits into the companys values?

1.3 LIMITATIONS OF THE RESEARCH

It is simple to assume that every work will proceed without any hurdles. But as usual there
were many hurdles and bottlenecks faced during the working on this project. The main
limitations were as follows:

The limitation in this survey was that I could not conduct a survey on a big scale, due to
the time constraint.

Lack of co-operative attitude from companies.

Unavailability of the resource persons.

Ease of access to important and relevant data.

The main limitation of the study is the collection of information. Because most of the
information are confidential. So they dont want to disclose them. And I am not able to
show any forms which they use in the time of joining or we use to upgrade the files.

Taking appointment of the respondents became a little difficulty.

1.4 RESEARCH METHODOLOGY

Type of research:
I have carried out a research which is both qualitative and quantitative in its support. The
qualitative approach applies to both, descriptive and inductive forms of research. While as in
case of quantitative approach, an extensive use has been made of the literature available to
carry out a detail research on the nature of the problem. I have chosen Nestle as the target
company for my research study.

Method of data collection & analysis:

The data, after collection, has to be processed and analyzed in accordance with the outline
laid down for the purpose at the time of developing the research plan. This is essential for a
scientific study and for ensuring that we have all relevant data for making contemplated
comparisons and analysis.

I have conducted a graphical analysis based on the responses received from the persons
questioned and interviewed. Once the interview was over, the responses received were be
grouped together, and a graphical presentation and analysis has been made for every set of
questions.

Nature of data:
I have made use of both, the primary sources and the secondary sources of data in eliciting
information.

Primary data are collected from:

interview

questionnaire

Secondary data are collected from:

internet,

books,

journal

articles

PRIMARY DATA:
Data that has been collected from first-hand-experience is known as primary data. Primary
data has not been published yet and is more reliable, authentic and objective. Primary data
has not been changed or altered by human beings, therefore its validity is greater than
secondary data.

The primary source of data involves oral interviews and questionnaires. These sources are
inadvertently expected to yield more qualitative data and results.
SAMPLE SIZE: 10
SURVEY AREA: Mumbai

Primary data collection methods:

Interviews:

I have conducted oral interviews with retailers of Nestle. In considering an oral interview of
such a nature, a follow up and step by step approach was adopted in getting through the
interviewees.
The oral interview involved a set of well thought out questions that were asked and the
responses there on noted as a basis for analysis. Subsequently a graphical analysis has been
made based on the responses received from the persons questioned and interviewed.

Questionnaire:
I have collected primary data with the help of the questionnaire which was conducted with
the help of students, retailer, consumer.

SECONDARY DATA:
Data collected from a source that has already been published in any form is called as
secondary data. The review of literature in nay research is based on secondary data. Mostly
from books, journals and periodicals.

Secondary data collection method:

The secondary source of data includes relevant literature including periodicals and journal
articles in the areas of Marketing, customer satisfaction.

I have collected the secondary data from the sites or links like;
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www.integreon.com

www.glassdoor.com

www.indeed.com

www.capitaliq.com

I have also collected the secondary data from the books like:

Marketing Management - Philip Kotler

CHAPTER 2
2.1 COMPANY PROFILE OF INTEGREON, INC.

Integreon, Inc. provides integrated legal, discovery, research, and business support solutions
to professionals. It offers legal services, such as consulting, e-discovery and document
review, contract management and review, due diligence, intellectual property, legal research
and drafting, and on-site legal resourcing services; and business services, including
consulting, facilities and property management, finance and accounting, information
technology, marketing and business development, and procurement management services.
The company also provides document services, such as document processing, presentation,
transcription, proofreading, workflow coordination, and virtual assistant services; and
research services, including research consulting, strategic research, library and information,
customer analytics, market research, financial services research, competitive intelligence
monitoring, and knowledge management services, as well as human resource services.

It serves law firms and corporate law departments, corporations, financial services
organizations, investment banks, pharmaceutical and technology firms, and professional
services firms in the areas of market and competitive intelligence, discovery, legal process
outsourcing, operating model transformation, and back office redesign. Integreon, Inc. was
formerly known as Conoda, Inc.
The company was founded in 1998 and is based in Los Angeles, California with additional
offices in North America, Europe, Asia, and Africa. It has locations in Toronto, Canada;
Johannesburg, South Africa; Tokyo, Japan; and Manila, the Philippines; Beijing, China;
Atlanta, Georgia; Fargo, North Dakota; Los Angeles, California; New York, New York;
Arlington, Virginia; Bristol and London, United Kingdom; and Mumbai and New Delhi,
India. Integreon, Inc. operates as a subsidiary of Ayala Corp.

MANY ASSOCIATES, ONE COMPANY

Our 2,200+ Associates operate in North America, Europe, Asia, Africa and Australia,
collaborating with our clients across time zones, borders and languages. As a global company,
we know that drawing on different backgrounds, cultures, skills and points of view enables us
to better serve our clients around the world.
As a growing company, we look for people who want to build a career. Start your journey
with Integreon at our Careers Page.

INTEGREONS DNA
Every company has its own DNA, the behaviors and values that make that company what it
is. Weve identified nine behaviors that embody our three ONE INTEGREON values and
make up the strands of Integreons corporate DNA. They are:
TEAMWORK

We do what we say and we hold our colleagues to the same standard.

We address issues immediately and transparently.

We strive to help each other succeed.

PERFORMANCE

10

We produce quality work, all of the time.

We make promises with care and exceed expectations.

We leverage technology to be more effective and efficient.

PASSION

We aim to delight our clients at every opportunity.

We sell Integreon through every action of every Associate.

We make a difference to our clients and our communities every day.

KEY PEOPLES
ROBERT GOGEL : CHIEF EXECUTIVE OFFICER
Robert (Bob) Gogel has more than three decades of experience as both a provider and
purchaser of global outsourcing, technology and consulting services. A proven senior
executive of high-value services businesses, he has held a number of CEO roles in worldclass outsourcing organizations. He has been active in developing onshore, near-shore, and
offshore service delivery centers for global organizations. He has worked closely with private
equity firms, multinational companies, and the public sector, and is a recognized industry
thought leader.

Before joining Integreon as CEO in July 2011, he was CEO of Enrich, the employee benefits
consultancy, and had held positions on the executive boards of AXA Group and Siemens
11

Business Services GmbH. Prior to that, he had 17 years of strategy and organizational
consulting experience at Gemini Consulting (formerly the MAC Group), as a senior partner
in both the US and Europe. His industry focus has been on financial services firms and
professional services organizations, and he has extensive experience building teams across
multiple countries and cultures.
Bob is co-founder of a leading think tank the European Executive Council (EEC), the
editor-in-chief of the annual State of the European Union conference, and a member of the
faculty teaching the MBA program at HEC in Paris and Shanghai. The author of several
business books and a frequent contributor to publications and forums, he holds a BA from
Harvard, a Masters degree in Applied Economics from the University of Louvain and an
MBA from the University of Chicago.
He is a participant in many of Integreons CSR initiatives and believes passionately in
improving the communities where Integreon does business.
ANSHU GUPTA
COUNTRY HEAD, INDIA AND HEAD OF STRATEGY
Anshu Gupta joined Integreon in October 2013 and works with the CEO Robert Gogel on
strategic, delivery excellence and organizational transformation projects across Integreons
global locations. In 2015, Anshu has also been named as Integreons India Country Head.

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Anshu has 8 years of Strategy Consulting experience across A.T. Kearney and Bain &
Company. At Bain, he focused on Private Equity consulting - commercial due diligences and
portfolio management projects. He has also led strategic and performance improvement
engagements across high growth sectors in developing economies - outsourcing, healthcare,
cement and retail. He has pre-MBA operations delivery experience with the Indian tobacco
major ITC Ltd.
Anshu holds a post graduate in engineering from Indian Institute of Technology (IIT), Delhi
and an MBA from Indian School of Business (ISB), Hyderabad.

2.2 CULTURE, VALUES & POLICIES OF INTEGREON, INC.

FLEXIBLE AND ADAPTABLE
Whatever your business requirements, we are ready to meet your needs. Onshore, offshore,
on-site we deliver to your specification.
GLOBAL REACH
On behalf of our clients, we work in more than 50 languages and interact with people in more
than 140 countries. We operate 12 delivery centers across four continents, with locations in
the US, UK, India, China, Philippines and South Africa.
TRANSFORMATIVE RESULTS
Partnering with Integreon positively transforms your non-core operations. Focus on your
strengths, while we reduce your costs and increase your efficiency.
DOMAIN EXPERTISE
Deep experience and a profound understanding of the legal, banking, consulting, professional
services and corporate sectors allows us to seamlessly integrate with our clients operations.
CUSTOMIZED, INTEGRATED APPROACH
Our unique range of global, integrated support services means we are able to deliver tailored
solutions for all our clients, no matter how complex their issues.
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TRUSTED TO DELIVER
Demanding organizations, like yours, trust Integreon. We have supported six of the top ten
global investment banks and ten of the top ten global law firms, and we are ready to meet
your needs.
INSIGHTFUL AND INTELLIGENT
Collaborating with the worlds most forward-thinking firms, we deliver insight that enables
clients to make smarter business decisions and do more for less.
RECOGNIZED AS LEADERS
We are widely recognized for our excellence and leadership, and regularly listed among the
worlds top outsourcing providers by industry analysts.
FOCUS ON VALUE AND VALUES
Our commitment to teamwork, performance and passion making a difference for both our
clients and the communities that support us is built into our corporate DNA.

PHILOSOPHY
Integreon aims to be the most trusted provider of outsourced legal, document, business and
research services to discerning professionals. Our philosophy is built on three key values:

TEAMWORK

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We are inspired to work together as part of a global business.

PERFORMANCE

We deliver quality services to our clients which provide value for money.

PASSION

We are dedicated to making a positive contribution to Integreon and the communities in

which we live.
Together, these values serve as an inspiration and a reference. They inform everything we do,
from putting our clients first, to growing a diverse workplace, to building our corporate social
responsibility program, SMILE. Through them, we are ONE INTEGREON and we are better
partners to our clients, our Associates and our communities.
APPROACH
We are on your side.
We partner with our clients to determine their strengths, build on them with custom solutions
and work to refine them every day. As part of our ongoing service delivery, we measure
quality regularly, report diligently and never stop looking for opportunities for continuous
improvement. With such a singular focus on client service and outcomes, we have become a
highly-awarded company in the outsourcing field.
AWARDS
We are one of the most widely recognized companies in the industry, winning more than 40
industry citations for outstanding service over the past eight years

INSIGHTS & INNOVATIONS

More than just an outsourcing pioneer, Integreon is also a thought leader whose insights and
innovations help set the tone for the outsourcing industry. Our white papers, research reports,
podcasts, webcasts, blog posts, articles and lunch-and-learn seminars reflect the experience of
our Associates and our company on a range of issues.

15

In addition, our sponsorship of the Financial Times Innovative Lawyers (FTIL) awards
around the world recognizes law firms and individual lawyers who are proactively
responding to the challenges of their profession.
Lastly, Integreons Centre for Legal Service Innovation is comprised of thought leaders, Six
Sigma black belts, technologies, consultants and LPO solution architects who systematically
assess the future of the industry. The Centre works with legal industry leaders and client
service teams to identify, develop and deliver excellence and innovation across the full range
of legal services.

2.3 ORAGANIZATIONAL BEHAVIOUR OF INTEGREON, INC.

JOINING THE TEAM
Integreon continually seeks skilled applicants eager for the opportunity to work with
Associates across the globe in support of our clients. Follow this link to learn more about
opportunities currently available at Integreon.

DEVELOPING AND REWARDING OUR ASSOCIATES

Keeping our Associates happy is important, so we offer a full range of benefits, rewards for
excellent performance, incentives to improve and an enjoyable company culture.
Integreon provides a robust training program for Associates at all levels of the organization,
with more than 50 classes that help develop skills and expertise in everything from personal
development and communication to expert level knowledge of design software and office
applications.

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Our salaries are benchmarked against market rates and promotions are based on performance
and potential, not on tenure. Associates who exceed their performance objectives are eligible
for salary increases and other rewards. The most prominent of these is the Integreon Change
Agent Program, or ICAP.
INTEGREON CHANGE AGENT PROGRAM (ICAP)
Through ICAP, Associates are removed from their standard roles and placed on a quality-,
process- or product-improvement project that they help design. After training, ICAP
Associates work with executive mentors to drive their projects to completion. Associates are
eligible for ICAP solely on their ability, and part-time staff are welcome to apply.

Past ICAP projects have included studying and opening new geographies for Integreon,
finding better ways for management to communicate with Associates and redesigning the
website youre reading right now.
CAREER PATHS

17

The success of our four Business Units: Legal, Document Services, Research and Business
Services means that our Associates enjoy a broad selection of career paths. In your career,
you may move from direct client support on a delivery team to operational management,
specialize in a service line or join a support division such as business development or
administration.

COMMITMENT TO DIVERSITY
As a global company, we know that respecting different backgrounds, cultures and points of
view provides us with a broader range of skills and capabilities within our Associate teams,
and allows us to better serve our clients around the world.

Integreon is committed to a policy of equal employment opportunity. Integreon prohibits

discrimination or harassment based on race, color, religion, creed, gender, sexual orientation,
gender identity, gender expression, national origin, ancestry, citizenship, age, disability,
genetic information, marital status, domestic partner status, domestic violence victim status,
U.S. veteran or military service or obligation, military reserve status, national guard status,
military caregiver status, political belief or activity, or any other category protected by local,
state or federal laws.
Integreon makes reasonable accommodations for applicants who need additional assistance of
any type. Any such reasonable accommodations provided by Integreon will be in accordance
with applicable law. In addition, Integreon takes affirmative action to employ and advance in
employment qualified protected US veterans at all levels of employment, including the
executive level.

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COMMITMENT TO CORPORATE SOCIAL RESPONSIBILITY

Corporate Social Responsibility (CSR) initiatives are an essential part of our operations and
our culture. Since 2003, Integreon and its Associates have backed numerous programs to
support local educational, environmental, social and healthcare initiatives, all under the
banner of SMILE: Spread Magic through Initiative, Love and Enthusiasm.
Throughout the year, our Associates engage in projects that range from volunteer work to
fundraising to supply drives to supporting advocacy groups.

As an Integreon Associate, youll have the opportunity to support diverse organizations

throughout the year and bring other causes to our attention. Click here to read more about
how Integreon and its Associates contribute to their communities every day.
RECRUITMENT CYCLE
Integreon, Inc. Human Resources Division will take maximum 15 days to complete a
recruitment process. The breakdown of the 15 days as follows:

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Requisition

= 1 days

Advertisement

= 7 days

Short listing/Screening

= 2days

Written test

= 1 days

Compilation & Approval

= 1 days

Reference Check

= 1 days

Medical Check

= 1 days

Appointment letter

= 1 day

MODERN APPROACH TO ORGANIZATIONAL BEHAVIOUR

Human Resources Approach

The human resources approach is concerned with the growth and development of people
towards higher levels of competency, creativity and fulfillment, because people are the
central resource in any organization. This approach help employees become better in terms of
work and responsibility and then it tries to create a climate in which they can contribute to the
best of their improved abilities. This approach is also known as 'supportive approach' because
the manager's primary role changes from control of employees to providing an active support
for their growth and performance.

Contingency Approach

A contingency approach to organizational behaviour implies that different situations require

different behavioral practices for effectiveness instead of following a traditional approach for
all situations. Each situation must be analyzed carefully to determine the significant variables
that exist in order to establish the more effective practices. The strength of this approach is
that it encourages analysis of each situation prior to action. Thus, it helps to use all the current
knowledge about people in the organization in the most appropriate manner.

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Productivity Approach

Productivity is a ratio that compares units of output with units of input. It is often measured in
terms of economic inputs and outputs. Productivity is considered to be improved, if more
outputs can be produced from the same amount of inputs. But besides economic inputs and
outputs, human and social inputs and outputs also arc important.

Systems Approach

A system is an interrelated part of an organization or a society that interacts with everyone

related to that organization or society and functions as a whole. Within the organization
'people' employ 'technology' in performing the 'task' that they are responsible for, while the
'structure' of the organization serves as a basis for co-ordinating all their different activities.
The systems view emphasizes the interdependence of each of these elements within the
organization, if the organization as a whole is to function effectively.
The other key aspect of the systems view of organization is its emphasis on the interaction
between the organization and its broader environment,, which consists of social, economic,
cultural and political environment within which they operate.
Organizations arc dependent upon their surrounding environment in two main ways:
First, the organization requires 'inputs' from the environment in the form of raw material,
people, money, ideas and so on. The organization itself can be thought of as performing
certain 'transformation' processes, on its inputs in order to create outputs in the form of
products or services.
Secondly, the organization depends on environment such as, public to accept its output. The
systems view of organization thus emphasizes on the key interdependencies that
organizations must manage.
Within themselves the organizations must trade off the interdependencies among people,
tasks, technology and structure in order to perform their transformation processes effectively
and efficiently. Organizations must also recognize their interdependence with the broader
environments within which they exist.

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2.4 WHAT WE DO?

1. RESEARCH SERVICE

FINANCIAL RESEARCH & ANALYTICS OVERVIEW

Financial services firms have many and exacting research requirements, with long-term
decisions riding on the results. Integreon analysts are experts in researching, analyzing and
reporting on companies and industries from an investors perspective.
Our investment analysts include qualified MBAs, CFAs or Chartered Accountants who have
work experience with global investment banks and research firms.
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Integreon analysts have industry-standard backgrounds and training, and frequently work
alongside client analysts. We source historical and projected financials from public filings
and other reputable sources, and use them to provide fast and accurate turnaround for high
volumes of financial research, freeing your staff to pursue higher-level core functions. We
also build financial models for individual companies using historical and projected data to
generate P/E, EBIT, EBITDA, cash flow multiples, and discounted cash flow (DCF) and
leveraged buy-out (LBO) models.
In additional to quantitative analysis, our team is skilled at reviewing company and industry
developments in order to understand the story behind the numbers. Tying these developments
to historical or future financial performance provides a clear picture of the value of an asset
or investment.
STRATEGIC RESEARCH
In a universe of sound-alike options, Grail Research uniquely combines a strategy consulting
heritage, analytical horsepower and global reach to meet your specific business challenges.
Our consulting heritage means we know how to listen and how to find the information you
need to focus on your future.
When business challenges are complex and the stakes high, we have the knowledge,
experience and flexibility to help you find the answers you need. Our worldwide reach, and
local resources, offer a global perspective in a changing world.

BUSINESS INFORMATION SERVICES

As one of the largest providers of business information services, we draw on a wide range of
data sources and a global network of delivery centers and people to support our clients.
We help clients answer questions that range from basic to complex, such as:
What are the top 20 chemical manufacturers in Nanjing, China? What are their products?
What are historical P/E ratios for the top 50 big-box retailers, 2007 versus 2012?
I need customized profiles on 24 companies, right away.
23

We address these questions with one of the largest and most experienced business
information talent pools in the industry. Our 100+ professionals have experience across a
very wide array of databases, search methodologies, delivery locations and languages and
process about 10,000 requests per month from delivery centers in London, and Mumbai and
Noida, India. We also have on-site teams at client locations in New York, Los Angeles,
London, Hong Kong and Tokyo.

2. DOCUMENT SERVICES
Integreon offers a range of document services to help you reduce costs and better utilize
resources. By transitioning document preparation and production to Integreon, you can free
up your administrative resources to focus on client-facing activities. With dedicated delivery
centers in the US, UK, India, and the Philippines, were ready to offer the right mix of
onshore and offshore resources, available around-the-clock, to meet your exact needs.

Dont let poor presentation spoil your hard work. Focus on your message, and well make
sure it shines with high quality document processing, presentation services, transcription,
proofreading, workflow coordination, virtual assistant and marketing support services, and
secretarial transformation.

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Integreon supports a diverse group of clients in the following industries: Legal, Financial
Services, Insurance, Technology, Pharmaceuticals and Consulting.

3. LEGAL SERVICES
We are a trusted partner for leading law firms and corporate legal departments, helping our
clients deliver more for less and increasing the value they offer their own clients. Integreon
offers more predictable costs and outcomes, process engineering expertise and a flexible,
scalable network of global resources delivering a full range of discovery, compliance and
legal process outsourcing solutions.

For more than a decade, Integreon has combined highly trained people, best practices and the
latest technology to deliver award-winning service. We support our clients through:

Compliance

Consulting

Contract Management & Review

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Due Diligence

E-Discovery and Document Review

Managed Discovery

Legal Research & Drafting

On-Site Legal Resourcing

Delegating these high-volume, often standardized tasks frees your legal professionals to focus
on higher-value work. Leading law firms, investment banks, pharmaceutical companies,
technology companies, global corporations and many others rely on our expertise, our
processes and our global network of delivery centers to help them operate more efficiently
and more effectively.
Our hybrid onshore, offshore and on-site delivery model enables around-the-clock, follow
the sun operations across four continents, and in more than 50 languages, from delivery
centers that are certified to international information security and quality management
standards. Our commitment to Six Sigma and Lean principles ensures we meet the highest
standards of continuous improvement and efficiency across all our locations.

4. BUISNESS SERVICES
Keeping your business running requires a range of support services operating at the required
quality and cost including finance and accounting, client contact management services,
library and research, sourcing of services, IT, and others (that are not your core areas).
Outsourcing these business support services can enable you to focus on your core
competencies while benefiting from the providers service delivery experience and associated
economies of scale.
Benefits of outsourcing business services

Sourcing non-core business support services lowers costs, increases efficiency and
frees your management team to focus on your areas of expertise.

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Business process outsourcers offer economies of scale that can be difficult to achieve
internally.

Because of their focus on specific processes, business process outsourcers offer levels
of quality and expertise that are difficult to achieve internally.

Our flexible staffing models mean you only pay for what you need, when you need it.

How to judge a business services outsourcer

Service breadth The broader a providers set of services, the more likely they are to
have the skills you need.

Global reach Ensures that a provider can support you wherever your needs are,
today and in the future.

Commitment to quality Highly trained personnel and rigorous processes will

ensure you get the highest quality work.

Ability to support your unique requirements Verify that the provider can support
your standards, systems and formats.

Technology Technologies that automate processes and manage workflows increase

efficiency and provide greater visibility and control.

Integreon supports a diverse group of clients from legal firms, banking and financial services
firms, consulting and professional services firms, as well as corporations.
Our experience extends beyond general and industry-specific databases to the management of
global research teams. Our expertise includes in hiring, training and quality processes,
optimization of team and resource utilization, and IT and physical security for large and small
teams.

27

Click the database categories below to see some of resources we manage for our clients. As
needed, we can access virtually any database in the industry. Please note that some resources
appear under multiple headings, reflecting their diverse use by multiple industries.

2.5 CORPORATE SOCIAL RESPONSIBILITY OF INTEGREON, INC.

Since 2003, Integreon and its Associates have backed numerous programs to support local
educational, environmental, social and healthcare initiatives, all under the banner of SMILE:
Spread Magic through Initiative, Love and Enthusiasm.

Guided by our core values, our corporate social responsibility (CSR) efforts are divided into
four categories:
Education: Integreon aims to improve the quality of education by providing institutions with
the supplies, books, classrooms and training experiences that will help improve students
achievement.
Social and Environmental Awareness: Integreon aims to raise awareness of social and
environmental issues, help provide for primary needs, support relief operations for disasters
and other volunteer projects for the benefit of the underprivileged.

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Healthcare: Integreon aims to support projects that concentrate on promoting wellness,

researching cures for life-threatening diseases and improving patient care.
Throughout the year, our Associates engage in projects that range from volunteer work to
fundraising to supply drives to supporting advocacy groups.

PROJECT EDU-LYNC (MUMBAI)

September 2014 | Rotary Sanskardham Academy provides an education for hearing-impaired
and speech-impaired students from kindergarten to the 10th grade. The school operates on
meager amounts of government support and the limited funds it brings in from selling crafts
made by its students, making it difficult to offer broader professional training.
To help, our CEO, Bob Gogel, conceived Project Edu-Lync. Bob saw an opportunity for
Integreon Associates to bring virtual teaching sessions to the school by using Microsoft Lync,
the same video conferencing system we employ in our day-to-day business. At no cost,
Integreon installed the equipment and coordinated with teaching staff over the curriculum. In
September 2013, as part of our World Literacy Week, Bob and an in-class interpreter
delivered the first lesson - "The Importance of Education".
Following the success of this pilot, Integreon invited Associates from around the globe to
share their professional skills and sign up as virtual teachers. A broad program of lessons is
planned for 2014 and will include bookkeeping and finance, economics, organization of
commerce, secretarial practice, and computers and IT, as well as more vocational subjects
such as animation, jewelry design, personality development, corporate grooming and graphic
designing.
A spokesperson for the school said This project has benefitted us by giving us a few extra
hands when earlier there were none. We found it hard to impart quality education with our
limited resources and faculty earlier, now we work with Integreon to achieve this goal.

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PROJECT VIDYA (MUMBAI)

June 2014 | The SMILE Mumbai team arranged training sessions for eight Shelter of Love
orphanage children in our Mumbai deliver center, where we provided training in MS Office
Basic skills, including Word, Excel and PowerPoint.

TREE PLANTING (MANILA)

May 2014 | For our week-long celebration of World Environment Day, 45 Associates
participated in a tree planting event in San Mateo, Rizal, Philippines in May 2014. The
location is a 73-hectacre closed landfill rehabilitation area, which is part of the National
Greening Program of the Philippines Department of Environment and Natural Resources
(DENR). In coordination with the Metropolitan Manila Development Authority, we planted
about 300 saplings. Although our initial target was 1000, DENR requested we limit our
efforts to 300, the most they could sustain over a hot, dry summer.
ADOPT AND NAME A PENGUIN (JOHANNESBURG)
April 2014 | On April 22, the Johannesburg office celebrated Earth Day by adopting an
African Penguin, in cooperation with SANCCOBs Adopt a Penguin Program. SANCCOB,
the Southern African Foundation for the Conservation of Coastal Birds, uses the program to
encourage support for endangered African penguins.

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With adoption papers in hand, the SMILE South Africa Team, in cooperation with the Global
Steering Committee, launched a contest to name the penguin. The prize was a special penguin
T-shirt from SANCCOB.
The winner of our week-long contest bested more than 120 entries with Integwen. Wed
also like to congratulate the two runners-up, Intenguin and Integuin.

CLOTHING DRIVE (BEIJING)

March 2014 | Seven of our Associates led a drive to donate clothes to poor and remote areas
in China. By March 16, they had collected more than 51 kg of clothes, bags, shoes and quilts.
Working with a local intermediary, we sent the clothes to the town of Ge Er Mu, in Qinghai
Province.
PENS OF HOPE IN DAVAO (LONDON & BRISTOL)
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June 2014 | On Sunday, June 1, countries around the world observed International Childrens
Day. In honor of this special day, Integreon celebrated with a week of activities that started
Tuesday, May 27.

One of these activities was a collection drive for Pens of Hope in Davao, an outreach
program to address the scarcity of writing materials in the Philippines. Most of us take having
these things in our homes and schools for granted, but there are many schools in the world
who struggle to fund such items and children have to learn without them.
In London, our Associates purchased 1,837 items of stationery for donation and, in Bristol,
Associates donated 400 items. These items consisted of writing pens and pencils, coloring
pens and pencils, erasers, pencil sharpeners, rulers, notepads and coloring books. Our
donations were given to the community in the province of Agusan del Norte.
Pens of Hope in Davao expressed their gratitude through their blog. Please follow the link
below to see their BlogSpot, which features pictures of our donations reaching children in the
Philippines:

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CHAPTER 3
3.1 COLLECTION OF DATA & ANALYSIS
Q.1 How do I apply to Integreon?
Please apply via the current openings page on our website.
Q.2 What will the interview process include?
During the interview process, we explore your qualifications and experience related to the
position at hand. What is critical to us is your ability to communicate your ideas in a clear and
logical manner. We go over your resume in detail and may introduce you to potential coworkers. If the position requires specific skills, you will be assessed on those, but we will
also evaluate your overall attitude toward our Integreon core values of Teamwork,
Performance and Passion.
Q.3 Do I need prior experience in the legal, document, research or business services
outsourcing industry?
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Many positions require specific experience or qualifications; please consider them when you
apply. Where experience and qualifications are not specified, we may consider hiring and
training new graduates or candidates from other industries. In these cases, please use your
cover letter to explain how your experience relates to the position.
Q.4 What are the opportunities for career progression at Integreon?
Integreon works with prestigious clients in a number of industries, and we provide our
Associates with opportunities for career progression based on performance. Associates who
model Integreons core values of Teamwork, Performance and Passion; demonstrate strong
technical and process skills; and show an aptitude for leadership are identified and selected
for advancement.

Q.5 What are the training and development opportunities at Integreon?

Integreon offers an extensive training program to prepare Associates for their specific client
work and to educate them about the company, its history, goals and structure. Our dedicated
training teams train new Associates on both technical, as well as soft skills, such as customer
care. Every six months, Associates meet with their manager to discuss their performance to
date, objectives for the coming period, and training or developmental opportunities.
Q. 6 How will I know whether I have been short-listed for interview?
We will contact you by email or telephone to schedule a phone interview within one week of
submitting your application.
Q.7 How long does it take to let me know the outcome of an interview?
You can expect to hear from us within one week of your last interview.

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CHAPTER 4
4.1 CONCLUSION
Integreon is a trusted provider of integrated legal, document, research and business support
solutions to discerning professionals, including law firms and corporate law departments,
leading corporations, financial services organizations and professional services firms.
Integreons 2,000+ associates work globally to support its clients in areas such as market and
competitive intelligence, discovery, legal process outsourcing (LPO), operating model
transformation and back office redesign. Integreon also excels in business support services
such as IT, document processing, finance, and HR. With unrivalled outsourcing experience
and its industry-leading onshore and offshore capabilities, clients increasingly rely on
Integreon to meet their needs in a demanding business environment. Integreon provides its
services to its global client base with delivery capabilities from the US, UK, India,
Philippines, South Africa and China.

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4.2 SUGGESTION
1. Manpower requirement for each department in the company is identified well in advance.
2. Perfect manpower consultants should avoid dealing with low profile requirements (like
recruiting office assistants, front office executives or were the salary package is less than Rs
8000). Because time and energy (work force) used to fulfil the low profile requirement can be
used in a better else were to generate more revenues.
3. Though consultancy has already owned a good reputation, but it always need some type of
publicity as a reminder to the young stars approaching to the jobs. This might help in
accumulating good data base.
4. Every department employee should aware about the current recruitment process.
5. Integreon, Inc. should give to advertisement for current job vacancy. Then the outsourcing
or fresher can know about the job vacancies at Integreon, Inc.

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ANNEXURE
5.1 QUESTIONNAIRE
Q.1 How do I apply to Integreon?
Q.2 What will the interview process include?
Q.2 Do I need prior experience in the legal, document, research or business services
outsourcing industry?
Q.3 What are the opportunities for career progression at Integreon?
Q.4 What are the training and development opportunities at Integreon?
Q. 5 How will I know whether I have been short-listed for interview?
Q.6 How long does it take to let me know the outcome of an interview?

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5.2 BIBLIOGRAPHY

Marketing Management - Philip Kotler

5.3 WEBLIOGRAPHY

www.integreon.com

www.glassdoor.com

www.indeed.com

www.capitaliq.com

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