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    TQM

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    Rashadafaneh
    This document provides information about a quality management course taught at An-Najah National University during the summer of 2013. The course is taught by Dr. Yahya Saleh and covers concepts and statistical methods used to ensure products meet specifications, including statistical process control, total quality management, and reliability. The textbook is Managing, Controlling, and Improving Quality by Montgomery, Jennings, and Pfund. Student performance will be evaluated based on two midterms, a final exam, homework, attendance, and a term paper. Academic integrity is strictly enforced and attendance at all classes is mandatory.

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    TQM

    Uploaded by

    Rashadafaneh
    73 views3 pages
    This document provides information about a quality management course taught at An-Najah National University during the summer of 2013. The course is taught by Dr. Yahya Saleh and covers concepts and statistical methods used to ensure products meet specifications, including statistical process control, total quality management, and reliability. The textbook is Managing, Controlling, and Improving Quality by Montgomery, Jennings, and Pfund. Student performance will be evaluated based on two midterms, a final exam, homework, attendance, and a term paper. Academic integrity is strictly enforced and attendance at all classes is mandatory.

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    465212 TQM

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    This document provides information about a quality management course taught at An-Najah National University during the summer of 2013. The course is taught by Dr. Yahya Saleh and covers concepts and statistical methods used to ensure products meet specifications, including statistical process control, total quality management, and reliability. The textbook is Managing, Controlling, and Improving Quality by Montgomery, Jennings, and Pfund. Student performance will be evaluated based on two midterms, a final exam, homework, attendance, and a term paper. Academic integrity is strictly enforced and attendance at all classes is mandatory.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    73 views3 pages

    TQM

    Uploaded by

    Rashadafaneh
    This document provides information about a quality management course taught at An-Najah National University during the summer of 2013. The course is taught by Dr. Yahya Saleh and covers concepts and statistical methods used to ensure products meet specifications, including statistical process control, total quality management, and reliability. The textbook is Managing, Controlling, and Improving Quality by Montgomery, Jennings, and Pfund. Student performance will be evaluated based on two midterms, a final exam, homework, attendance, and a term paper. Academic integrity is strictly enforced and attendance at all classes is mandatory.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    An-Najah National University

    Summer 2013
    Faculty of Graduate Studies

    (465212) Quality Management


    Instructor: Dr. Yahya Saleh
    Industrial Engineering Department
    Faculty of Engineering
    Office No. 2740 and 2600 (NaBIC)
    Telephone: +970 (9) 2345113, Ext. 2520
    E-mail: [email protected]
    Office Hours: Only by appointment via email.
    Course Schedule: To be announced.
    Class Room: To be announced.
    Course Summary: Concepts and statistical methods employed in the assurance of product
    conformance to specification limits. Emphasis is placed on statistical process control, total
    quality management, acceptance sampling, process design and reliability.
    Prerequisite: A background with some basic knowledge on probability (discrete and
    continuous random variables) and statisitics (hypothesis testing) (465122) is needed to
    follow the course. Nevertheless, the instructor will make a quick review of some basic
    concepts of 465122, if necessary.
    Course Textbook:
    Douglas C. Montgomery, Cheryl L. Jennings, Michele E. Pfund (2011). Managing,
    Controlling, and Improving Quality. First Edition, John Wiley.

    Recommended References:

    Quality, Donna C. S. Summers, 5th edition, Prentice-Hall, 2006.

    Managing Quality, Barrie G. Dale, 4th edition, Blackwell, 2003.

    Introduction to statistical quality control, Douglas C. Montgomery, 7th edition, John Wiley,
    2009.

    The Management and Control of Quality, 7th Edition. Evans and Lindsay, 2008. South
    Western Publishing.
    1

    Software Package:
    Microsoft Excel, Minitab.
    Course Outline

    Chapter 1. Introduction to Quality.


    Chapter 2. Management Aspects of Quality.
    Chapter 3. Tools and Techniques for Quality Control and Improvement.
    Chapter 4. Statistical Inference about Product and Process Quality.
    Chapter 5. Control Charts for Variables.
    Chapter 6. Control Charts for Attributes.
    Chapter 7. Lot-by-Lot Acceptance Sampling Procedures.
    Chapter 8. Process Design and Improvement with Designed Experiments.
    Chapter 9. Reliability.

    Grading Policy:
    Two in-class midterms and a comprehensive final exam of essay type will be given. The
    following are the weights for exams and home work problems:
    Midterm I (Ch.1-Ch.4)

    20%

    Midterm II (Ch.5-Ch.7)

    20%

    Final (Compprehensive)

    40%

    Attendance, HW, participation

    10%

    Term Paper

    10%

    Academic Dishonesty: Academic misconduct is not tolerated, and violations will be


    dispatched in accordance with the University policy.
    Course Conduct Policy:
    1. All students and the instructor of the course are expected to
    Respect each other.
    Help each other in creating a suitable environment for learning.
    Help each other to have fair assessment of the work done.
    2. Attendance is mandatory and students who will miss a class should inform the instructor in
    advance. Class participation is required and students may need to prepare before the class.
    3. All exams will be in class, closed books and notes. In each written exam, you will be asked to
    sign the following statement:

    Academic integrity is expected of all students of An-Najah National University at all times,
    whether in the presence or absence of members of the faculty. Understanding this, I declare
    that I shall not give, use or receive unauthorized aid in the examination.
    4. Discussion of the course material and working in groups are effective ways of learning.
    Homework problems will be suggested, collected and occationally will be graded. However,
    this does not mean that you can copy the homework from one of your friends. You can
    discuss the solution of a problem with your friends, but you should be alone, without any
    written solution in front of you, when you actually solve the problem. It is extremely
    important to understand the value of this exercise in the process of learning.
    5. Late homework will not be accepted.
    6. Students will be asked to choose a published article pertinent to at least one of the topics
    being covered in this course. Each student will be asked to analyze the chosen article and
    submit a 2-3 pages report summarizing the problem, model, methodology and the main
    findings of the article. Also, students will be asked to prepare a 10-15 minutes
    presentation and individually present their analysis to the class.

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