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    Case Study

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    Laura Jean De Sagun
    The database system developed during JetBlue's 2007 crisis has since been implemented more broadly. While expensive to develop and posing staff training challenges, it provides benefits like improved customer communication and increased efficiency. Similarly, the VA's interconnected applications - while collapsing due to a small change - have the benefit of allowing clinicians easy access to patient health records, increasing diagnosis accuracy. However, centralized IT infrastructure and consulting may have helped the VA alternative consider solutions during its failure.

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    Case Study

    Uploaded by

    Laura Jean De Sagun
    2K views3 pages
    The database system developed during JetBlue's 2007 crisis has since been implemented more broadly. While expensive to develop and posing staff training challenges, it provides benefits like improved customer communication and increased efficiency. Similarly, the VA's interconnected applications - while collapsing due to a small change - have the benefit of allowing clinicians easy access to patient health records, increasing diagnosis accuracy. However, centralized IT infrastructure and consulting may have helped the VA alternative consider solutions during its failure.

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    The database system developed during JetBlue's 2007 crisis has since been implemented more broadly. While expensive to develop and posing staff training challenges, it provides benefits like improved customer communication and increased efficiency. Similarly, the VA's interconnected applications - while collapsing due to a small change - have the benefit of allowing clinicians easy access to patient health records, increasing diagnosis accuracy. However, centralized IT infrastructure and consulting may have helped the VA alternative consider solutions during its failure.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    2K views3 pages

    Case Study

    Uploaded by

    Laura Jean De Sagun
    The database system developed during JetBlue's 2007 crisis has since been implemented more broadly. While expensive to develop and posing staff training challenges, it provides benefits like improved customer communication and increased efficiency. Similarly, the VA's interconnected applications - while collapsing due to a small change - have the benefit of allowing clinicians easy access to patient health records, increasing diagnosis accuracy. However, centralized IT infrastructure and consulting may have helped the VA alternative consider solutions during its failure.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    JetBlue and the Veterans Administration: The Critical Importance of IT Processes

    Case Study Questions

    1. Eric Brinker of JetBlue noted that the database developed during the crisis had
    not been needed before because the company had never experienced a
    meltdown. What are the risks and benefits associated with this approach to IT
    planning? Provide some examples of each.
    The database system that developed during the crisis has now been
    implemented at JetBlue airways, but there are certain risks and benefits associated with
    this approach to the IT Planning.
    Risks:
    a) Inability of the employees and IT Staff to discern if there would be a system
    failure that may happen, as a result to failure in the fixation and continuation of
    the systems operations. Another disadvantage that may occur is the low volume
    of customers who will patronize the services offered by JetBlue resulting to
    decreasing market share.
    b) Additional allocation of money to compensate for the new system and its
    maintenance implemented by JetBlue was expensive.
    c) Not all the staff are educational or experienced enough how to use the system,
    as a result greater probability that failure may occur.
    As for example:
    On February 2007, after an ice storm, JetBlue Airways was forced to cancel more
    than 1,000 flights, on that very day, JetBlue doesnt have enough of its home-office
    employees or crew members that was trained enough for their reservation system. If
    they were unable to resolve that problem using their system there might be a possibility
    that there business process and operations will take certain circumstances.

    Benefits:
    a) Better communication between JetBlue and the customers arises through the
    use of the database system. Since then, the customers are able to take auto,

    mated flights which was addressed to them through e-mail and mobile devices.
    As a result of this implementation of the database system, increase in
    competence and marketability was established.
    b) Staff members and employees are able to do the multi-tasking, additionally, there
    was an increase in efficiency and increase in productivity resulting to gain of
    profit.
    c) Better flow of communication and information through the members and staff of
    JetBlue. They have now the capability to discern certain situations happening
    from time to time.
    2. With hindsight, we now know that the decision made by Eric Raffin of the VA
    not to fail over to the Denver site was the correct one. However, it involved failing
    to follow established backup procedures. With the information he had at the time,
    what other alternatives could he have considered? Develop at least two of them.

    Eric Raffin made the decision not to fail over to the Denver site to avoid further
    risk Denver site could be incurred. But, if the problem is software-related, fail over from
    Sacramento VA medical facility to Denver VA medical facility he could lost the remaining
    11 sites in the Denver environment.

    1st Alternative:
    Reforming the IT organization at VA Medical Facility from local processing to
    regional data-processing centres. From the case, we know that VA owned an IT service,
    has personal budget authority, and its own staff, additionally it has its own autonomy on
    how its infrastructure evolved.

    Decisions with related to IT are generated between the local IT Leadership


    officials and the director of VA Medical Facility. This kind of program made a necessary
    adjustment across sites to be closely impossible to undertake, to counteract this
    situation they need to make a data- processing centre so that informations and certain
    data needed will be centralized.

    2nd Alternative:
    Provide a centralized data storage infrastructure for IT Consultancy and other IT
    Services. By this, the capability to conclude for possible solutions whenever failure
    come up will be easy.

    3. A small, undocumented change resulted in the collapse of the VA system,


    largely because of the high interrelationship between its applications. What is the
    positive side of this high degree of interconnection, and how does this benefit
    patients? Provide examples from the case to justify your answer.

    VA uses two application on their daily operations, the first one is VISTA which
    stands for Veteran Health Information System and Technology Architecture which
    maintains electronic health records. The other application is CPRS which stands for
    Computerized Patient Record System, is a collection of clinical applications that
    provides an across-the board-view of each veterans health record. To access CPRS,
    the user needs VISTA applications, with these two combination doctors and nurses able
    to pull up patient health records. From studying the record doctors could increase the
    accuracy of his diagnosis for the patient.
    From the case, we know beside the accuracy of diagnosis, interrelationship of
    the systems gives the user other advantages that it enables the user to have a real-time
    order checking, notification system to alert clinicians of significant events, and a clinical
    reminder system.

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