Alcatel 4059 Attendant Console
Alcatel 4059 Attendant Console
Alcatel 4059 Attendant Console
A L C
T EL
WARNING :
The availability of some of the features described in this manual (or the way in
which they are accessed) may depend on the version or configuration of your
system. If in doubt, consult your system administrator.
This manual has been updated for version R4.2
The CE mark indicates that this product conforms to the following Council
Directives :
- 89/336/CEE (concerning electro-magnetic compatibility)
- 73/23/CEE (concerning electrical safety)
- 1999/5/CE (R&TTE)
Summary
Chapter 1
Presentation
1.1
Introduction
1.2
System architecture
1.3
1.4
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 1. 1
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 1. 1
. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 1. 2
1. 2
Chapter 2
Basic screens
2.1
General
2.2
2.2.1
2.2.2
2.2.3
Status bar .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2. 4
2.2.4
2.2.5
2.2.6
2.2.7
2.3
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2. 1
. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2. 1
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2.13
0-1
Chapter 3
Customization
3.1
Menu bar
3.2
Attendant menu .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
3. 1
3.3
Directory menu . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
3. 2
3.4
Extension menu
3.4.1
Appointment reminder .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3. 4
3.4.2
Text messages . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3. 4
3.5
View menu
3.5.1
Configuration . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3. 6
3.5.2
3.6
Options menu . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
3.6.1
3.6.2
3.6.3
3.7
Directories
. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3. 1
. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3. 3
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3. 6
3.10
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3.16
Chapter 4
Operating mode
4.1
General
4.2
Guide mode
4.2.1
Guide . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 2
4.2.2
Auto answer . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 2
4.2.3
Auto transfer .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 3
4.2.4
Auto record .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 3
4.2.5
Melody programming . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 3
4.2.6
Ringing type .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 4
0-2
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 1
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 1
Language . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 4
4.3
Service mode .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
4.3.1
Counter .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 6
4.3.2
Financial report .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 7
4.3.3
Monitoring option . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 7
4.3.4
Tax threshold . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 8
4.3.5
Duration threshold . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 8
4.3.6
Traffic state .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 8
4.3.7
Traffic threshold . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 8
4.3.8
Monitoring users .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 9
4.3.9
Group status .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 9
4.3.10
Entities status .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4. 9
4.3.11
System .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.10
4.3.12
4.3.13
DECT . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.12
4.3.14
Whom .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.12
4.3.15
Pari .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.12
4.3.16
4.3.17
Registration . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.13
4.3.18
Deregistration .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.14
4.3.19
4.3.20
4.3.21
Bundle . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4.15
4.3.22
4. 4
Chapter 5
Supervision and functional icons
5.1
General
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5. 1
0-3
Supervision icons .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
5.2.1
Analogue sets .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5. 1
5.2.2
5.2.3
Attendant set . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5. 2
5.2.4
Fax .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5. 3
5.2.5
Hunting group .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5. 3
5.2.6
Trunk lines . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5. 3
5.2.7
5.3
Operation icons .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
5.3.1
Presentation .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5. 4
5.3.2
Description .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5. 4
5. 1
5. 4
Chapter 6
Telephone features
6.1
Implementation
6.2
6.2.1
6.2.2
6.2.3
6.2.4
6.2.5
Forwarding on no reply .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6. 6
6.3
6.3.1
6.3.2
6.3.3
6.3.4
6.3.5
6.3.6
0-4
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6. 1
. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6. 1
6. 7
6.4.1
Dialling .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.11
6.4.2
6.4.3
6.4.4
6.4.5
6.4.6
6.4.7
6.4.8
6.5
Call by name . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
6.5.1
Activation .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.13
6.5.2
6.6
6.6.1
6.6.2
6.6.3
6.6.4
6.7
6.7.1
6.7.2
6.7.3
6.7.4
6.8
6.8.1
6.8.2
6.8.3
6.8.4
6.8.5
6.8.6
Transfer . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.22
6.8.7
Intrusion .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.23
.. .. .. .. .. .. .. .. .. .. 6.11
6.13
6.16
. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.18
. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6.19
0-5
Chapter 7
Additional features
7.1
General
7.2
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 7. 1
7.3
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 7. 1
7.4
7.5
Attendant forwarding
7.6
7.7
7. 2
7.8
7. 2
7.9
7.10
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 7. 1
7. 2
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 7. 2
. .. .. .. .. 7. 2
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 7. 2
7. 3
Chapter 8
External 4755 directory
8.1
8. 1
8.2
8. 1
0-6
Chapter
1
1.1
Presentation
Introduction
The Alcatel 4059 MAC (Multimedia Attendant Console) terminal, also called SBC (Screen
Based Console), is a Windows graphic application which is used to activate all the functions
of an attendant console on a compatible PC. This application also provides the maximum level
of comfort and user friendliness.
The Alcatel 4059 MAC application has a specific Alcatel keyboard which improves the operation
of the attendant workstation.
The Alcatel keyboard is a PC-type keyboard to which a set of function keys has been added.
An audio handset may also be connected either on the right or left hand side of the keyboard.
1.2
System architecture
The PC on which the 4059 application is installed may be content connected to a TA unit
associated with a specific Alcatel keyboard.
1-1
Chapter
1.3
Presentation
click on the icon which opens the Alcatel 4059 welcome window
or click on the menu Start >> Programs >> Appllications >> Alcatel 4059 MAC.
This procedure offers multi-user access to the 4059 application. Only the configuration
and management of the screen may be controlled by the user, as the management of the
installations data is common to all users.
1.4
1-2
The Basic screens chapter helps you to get familiar with the screen, the keyboard and
its features. See chapter Basic screens ,
The Customization chapter describes how to use the general features such as the
operating mode of your Alcatel 4059 or the screen fields. See chapter Customization ,
The Operating mode chapter specifies the programming operations required for coorect
operation in line with Guide and Service modes. See chapter Operating mode ,
The Supervision and functional icons chapter describes the different icons used by the
4059 application (representation and colour code). See chapter Supervision and functional
icons ,
The Telephone features chapter describes how to implement the call processing
procedures. See chapter Telephone features ,
The Additional features chapter lists the features available when the attendant is calling.
See chapter Additional features.
The External 4755 directory chapter describes the 4755 directory connection and
selection procedures in order to use the directory in the framework of Call by name
telephone operation. See chapter External 4755 directory.
Chapter
2
2.1
Basic screens
General
This chapter describes the basic screens of the Alcatel 4059. Two basic screens are possible,
depending on whether or not the "General Hold" PCOT has been programmed by the
management.
Depending on the programming, the basic or welcome screen will be of type 1 or 2.
Note: PCOT : circuit for processing calls to the attendant set.
2.2
2-1
Chapter
Basic screens
This screen is displayed when the Alcatel 4059 is connected to an OmniPCX 4400 with the
"General Hold" PCOT .
2.2.1
The title bar displays the name of the application as well as the name of the current user.
The menu bar can be found directly below the title bar. It displays the list of operations which
are available to you.
2-2
Basic screens
2.2.2
supervision icons,
programmable keys,
The supervision icon field and the programmable key field can be displayed either separately
or together.
The windows of these fields may be re-sized and re-positioned in order to better organise the
screen.
If the two fields occupy the top half of the screen, you can pass from one to the other using the
"TAB" key.
A signalling bar in the upper part of a field indicates that you are working in that field (small icon
turns green if block is being used or not) as well as the number of pages it contains.
Within the supervision icon field or the programmable key field, you can move around using
the "PAGE UP" or "PAGE DOWN" keys. This is also the case for the cursors which appear in
the right hand side of the field which appears if additional pages are required for the number
of icons.
Up to 8 supervision icons and 12 programmable keys can be displayed on the main screen.
The programmable keys are distributed on 1 page with 8 keys and 1 page with the 4 remaining
keys.
2.2.2.1
Supervision icons
The supervision icons indicate the status of sets, network lines and trunk lines.
Example:
The attendant may point the mouse to an icon to find out its function and status.
2.2.2.2
Programmable keys
Example:
2-3
Chapter
Basic screens
The programmable keys enable you to access keys which have already been programmed by
the system in management, such as: directory no. supervision, individual routing, etc.
Use:
To select a function, directly press the key (F1 to F8 ) which corresponds to the function you
require. If there are more than 8 functions programmed, move to the next page before selecting
the key.
Remark: You may also select a function by clicking on it with the mouse.
The attendant may also point the mouse to a programmable key to find out its function and its
status (indicated with an led).
2.2.3
Status bar
Example:
This display field, which is located in the center of the screen, is composed of:
-
a row of icons,
Warning: the dialling area only appears for the time it takes to enter the user number in the field
which displays the row of icons.
2.2.3.1
Call counters
This field indicates the number of calls:
2-4
Basic screens
2.2.3.2
Row of icons
The status of the attendant set is indicated by a row of icons.
Example:
In the example:
in use (colored).
day service.
the supervision icons are enabled (colored).
hands free mode activated (colored).
loudspeaker activated (colored).
mute deactivated - micro activated (greyed out).
automatic answer activated (colored).
automatic transfer activated (colored).
loudspeaker volume (colored).
composition by impulse deactivated (greyed out).
The other icons are described in chapter Supervision and functional icons .
2.2.3.3
Dialling area
The dialling digits are displyed here as they are entered. They only appear for the length of
time it takes to dial the number, after which the field containing the status of the attendant set
is displayed.
2-5
Chapter
2.2.4
Basic screens
2.2.4.1
It is important to note that the counters are present whether or not the attendant authorized
them during management. See chapter Customization .
1.
List mode:
Example:
2-6
Basic screens
Calls do not need to be dealt with according to their arrival order ; the operator may respond
as he pleases.
Additional user information will be displayed when the attendant picks up the line.
Counter mode:
Example:
This field only shows the total number of incoming calls to the attendant and urgent calls
waiting.
The attendant takes calls (lines) in the order in which they arrive, that is, the first call to
arrive is the first to be dealt with.
2.
2-7
Chapter
Basic screens
The users Surname-First name and telephone number are displayed in this field.
2.2.4.2
The attendant sees an icon which gives the status of the call, the Surname-First name of the
user, the status of the set his directory number and telephone category.
Remarks:
The icon dispays the status of the user set.
The information displayed changes according to the call handling.
This field gives you access to information concerning internal or external enquiry calls made
by the attendant (for example to transfer the main call).
The attendant will view a display showing the name, the directory number, the status of the
enquiry call correspondent with its service class and the nature of the call and its entity.
Remark: The information field for a call in progress is surrounded with a black border while the field
for the main caller is greyed out. You may move from one field to another by pressing the
2-8
key.
Basic screens
2.2.5
S2
S3
S4
S5
S6
The mouse may also be used by clicking on keys S1 to S6 in the user entry field.
The functions associated with the keys S1 to S6 depend on the status of the current call.
and
on the keyboard correspond to the
The keys
are used to switch from one page to another.
2.2.6
and
2-9
Chapter
2.2.7
Basic screens
Audio keys
Leds
Function keys
Switchover key
S1
S2
F1
Echap
S3
1
&
F2
2
~
3
"#
Q
>
<
Ctrl
F3
F4
4
'{
5
([
F5
Alt
K
?
,
M
/
:
F11
F12
Entre
+
=
L
.
;
F10
F9
0
@
J
N
F8
H
B
F7
8
_\
S6
F6
7
`
F
C
S5
6
-|
D
X
S4
Arrt
dfil
Suppr
Pause
Attn
Verr
num
Insert
!
Alt Gr
Imp
cran
Syst
Fin
+
Suppr
Fin
Entr
Ctrl
Ins
Warning: the keys surrounding the standard PC keyboard are always dedicated to the application.
These keys will be available for call handling even if you are using another application or the
application and/or the PC are off.
2-10
Basic screens
Switchover key
Audio keys
mute
raises the volume
loudspeaker
activated/deactivated
end of attendant
intervention on the
current call
broker's call
2-11
Chapter
Basic screens
Leds
Night forwarding
Auto answer
Auto Transfer
Trunk Reservation
System message
PC keyboard keys
.....
end of dialling
1.
shift +
shift +
for the list of calls on routing or on hold/routing depending on the
configuration of the screen with or without the "General Hold" PCOT.
The list of calls on hold will be presented according to the configuration of the screen
with or without the "General Hold" PCOT.
b.
Select the call required using the "Pg Up" and "Pg dn" keys.
c.
Second case:
a.
b.
Take the required call by pressing one of the keys on the numerical keyboard which
corresponds to this call.
Third case:
Take the first call in the list by:
2-12
Basic screens
The list of calls on hold will be presented according to the configuration of the screen with
or without the "General Hold" PCOT.
2.
2.3
Example:
2-13
Chapter
Basic screens
This screen is displayed when the Alcatel 4059 is connected to an OmniPCX 4400 with the
"General Hold" PCOT .
The only difference between the basic screen type 2 and 1 is the call processing field display
which is as follows (idle):
2-14
Basic screens
2-15
Chapter
2-16
Basic screens
Chapter
3
3.1
Customization
Menu bar
This menu bar offers you the choice of the following menus:
-
Operator
Directory
Extension
View
Options
Help
3.2
Attendant menu
Example:
Among other operations, this menu is used to select the operating mode:
Sign on
Mute
3-1
Chapter
Customization
Loudspeaker...
Redial...
opens a dialog box where the user may record and enter a
list of names. After a name has been selected it is dialled
automatically and the display returns to the screen.
Exit
Remark: Most of the changes made are displayed in the bar with the icons which give the status of
the attendant set.
3.3
Directory menu
Example:
This menu allows you to use a directory to carry out user search options according to certain
criterion.
Multi Directory Search...
System...
3-2
Customization
3.4
Extension menu
Example:
This menu provides the attendant with access to a range of management services.
External Directory...
Service Mode...
Guide Mode...
3-3
Chapter
3.4.1
Customization
Appointment reminder...
Text messages...
Appointment reminder
1.
Programming an appointment
After clicking in the Appointment reminder box, the attendant enters the time in the format
(HH:mm) and the users telephone number. The selection is validated with the Add key.
If no appointment has been recorded previously, a dialog box opens where you confirm
that the programming has been made. If not, another box opens, informing you that an
appointment has already been programmed and asking whether or not you want to modify
it.
This dialog box may be accessed by a prefix programmed by the system manager.
2.
Cancelling an appointment
After deselecting the Appointment reminder box, the attendant enters the user telephone
number then validates the modification with the Delete key.
This dialog box may be accessed by a prefix programmed by the system manager.
To exit the menu, press the Close button.
3.4.2
Text messages
Reception of one or more messages is indicated on the keyboard by the Message LED
flashing. The LED being lit steady indicates the presence of one or more messages stored
when the dialogue box was previously opened.
3-4
Customization
Example:
This dialogue box enables the waiting message(s) for the attendant to be viewed (8 maximum).
The dialogue box is divided in two parts:
-
The first part lists the users that sent a message. They are identified with their name and
the message reception date and time.
The former messages are the messages stored when the dialogue box was previously opened.
Button functions:
3-5
Chapter
Customization
Save
Saves the selected message. The (*) symbol will appear in front of it
next time the dialogue box is opened.
Delete
CallBk
Note: these buttons are only available if one of the messages is selected (selection bar is available). To
make it available, click on the corresponding user.
To exit this screen, press "Close". Closing the dialogue box will lose all the messages (former
and/or new messages).
3.5
View menu
3.5.1
Status bar
Configuration...
Background color...
Configuration
Example:
3-6
Customization
define two sizes for the supervison icons when the programmable keys are not displayed,
select the 4059 activation mode when the user is in another application,
define the priority for call seizure when entity calls and other calls are received,
display or partially hide the incoming calls when the information field for the main call is
active,
modify the layout of the different blocks on the screen when the Use full resizing options
mode is selected.
1.
On the display
The application does not need to be restarted if the display mode is modified. It is validated
when the dialog box is closed.
An icon in the left hand corner of the screen enables the user to view the modifications
made without having to return to the main screen.
When the supervision icons field is active and the programmable key field is not, there are
two possible sizes for the screen:
full screen display the lamps on 5 lines of 4 icons rather than on 2 lines.
3-7
Chapter
2.
Customization
On the activation
The choice may be made:
Signification:
By telephony key:
Whichever key is dedicated to the telphone functions, pressing this key displays the
basic screen.
3.
4.
Entity having precedence, call type being second: in such configuration, entity
calls will be presented to the attendant before any other call,
Call type having precedence, entity call being second: in such configuration, any
other call type will be presented to the attendant before an entiy call.
Note: if the waiting call number selected is 0, the information field for the main call is resized to the
Next calls field outline.
5.
3-8
Customization
positioning the cursor on the edge of a block increases or reduces its size.
Remark: Resizing keeps the same size for the icons and the text but modifies the number of lines
according to whether the block is modified by size or by height. If the Use full resizing options
function is deactivated, you automatically return to the applications start screen.
3-9
Chapter
3.5.2
Customization
Background color
This dialog box offers the user the possibility of modifying the background color of the main
screen.
The user may click on the chosen color under the basic color heading and validate then entry
with the Ok button.
He may also create his own color by pressing the "Define custome colors" button. A new
dialog box opens enabling the user to compose his own paint box, validating the choice with
"Add to custom colors" . This new color is displayed under the custom color heading.
To exit the menu, press the Cancel button.
3.6
Options menu
3-10
Customization
3.6.1
Attendant
mini-messages...
Programmable keys...
Login history...
Directories
Attendant mini-message
This dialog box allows you to record one or more messages to be used afterwards when you
want to leave a message on a free or busy set.
Buttons:
Close
Delete
The messages are saved automatically when you press the Close button to exit the menu.
3.6.2
3-11
Chapter
Customization
You may also access it by clicking the right hand mouse button in the supervision icons display
field on the main screen. Select " configuration..." in the dialog box which opens.
3.6.2.1
3-12
Customization
3.6.2.2
3.6.2.3
Adding:
1.
Click on the supervision icon in the place where you want to configure it,
7.
By pressing Insert, you can insert a new lamp in the selected place. You
can move the rest of the lamps using the same procedure, The procedure to
reserve a supervision icon is used,
5.
Deleting:
1.
6.
By pressing Delete, you can delete the lamp from the selected place,
5.
Confirm the entry by Ok. To exit the menu, press the Cancel button.
Red
Grey
It is also displayed for a set which is located on a PBX node other than the attendant console.
The equipment of a PBX node different from that of the attendant console cannot be supervised.
3.6.3
Programmable keys
3.6.3.1
Presentation
You may access this by clicking the right hand mouse button in the programmable key display
field in the main screen. Select "configuration..." in the dialog box which opens.
Example:
3-13
Chapter
Customization
All of the following functions may be programmed in management. Only the "programmable
key" function is provided by the user who may define its content. Pressing this key will directly
activate the call without dialling.
Denomination:
3-14
Not Allocated
Abbreviated Number
Individual Routing
Network/Network Transfer
Individual Hold
Customization
Call Presentation
It should be noted that names and functions are written in abbreviated form on the screen.
Position the cursor over the key for a few seconds to display a message on screen containing
the full description of this function.
Remark: You must configure the first programmable key as "misc" , default installation, which will
enable you to present all types of non programmed and other calls (wrong numbers, etc.).
Leds which give the status of these keys which are programmed in management in:
3.6.3.2
Green
off.
Red
on.
red or blue
3-15
Chapter
Customization
1.
Select the programmable key, a check box appears at the bottom of the box which enables
you to associate a call number.
2.
3.
3.7
Directories
Selecting the Directories option gives access to the following sub-menu:
Important: the Search configuration... and Directories configuration... options are reserved to the
installer.
3-16
Customization
This dialogue box allows the default directory(ies) to be selected in order to use them for the
call by name feature.
Selection is made by clicking the checkbox in front of the directory. By default, the system
directory is the only selected directory.
External directories can be added to the directory list.
Button functions:
OK
Cancel
3-17
Chapter
3-18
Customization
Chapter
4
4.1
Operating mode
General
This chapter concerns:
-
the general and main operation of the programming functions using the Service mode.
Remarks:
4.2
If the user does not carry out any operations over a certain period of time, the (Guide or
Service) dialog box closes.
If you have not saved any modifications you have made, when you close the box another
dialog box appears asking you to validate or cancel the modifications you have made.
Guide mode
There are two ways to access the Guide mode:
-
by selecting the Guide mode option in the menu bar of the extension menu.
This mode is used to customize the Alcatel 4059 application and provides access to the
following dialog box:
Information relating to the function will be displayed in the right hand side of the window.
Definition:
4-1
Chapter
Operating mode
Guide
Auto answer
Auto transfer
Auto record
Melody programming
Ringing type
Language
To close a session in Guide mode, click on Close or press "Escape" "Escape" on the
keyboard.
4.2.1
Guide
This window is displayed by default each time Guide mode is opened. It is used to check all
the modificatons made to the functions in Guide mode.
4.2.2
Auto answer
Double clicking on this function opens the following window:
4-2
Operating mode
This function is used to program the automatic or manual mode for distributing calls to the
attendant set.
4.2.3
Auto transfer
Double clicking on this function opens a window similar to that shown in 4.2.2 : Auto answer.
It allows activation or deactivation of the automatic forwarding feature (if it is activated, routing
is automatically performed after dialling without pressing
on the keyboard).
4.2.4
Auto record
Double clicking on this function opens a window similar to that shown in 4.2.2 : Auto answer.
It allows activation or deactivation of the automatic call recording feature (if it is activated, any
set up call (internal or external) is automatically recorded on the recorder connected to the
console).
Validate the change by pressing "Apply".
4.2.5
Melody programming
Double clicking on this function opens the following window:
To check the selected tone, press Test . The test is stopped when:
-
4-3
Chapter
Operating mode
4.2.6
Ringing type
Double clicking on this function opens a window which allows you to select the type of ringing
from a predefined list:
-
No ring. :
Normal:
Delayed:
With Beep:
4.2.7
Language
Double clicking on this function opens a window which enables you to select the language used
to display the information on screen from a predefined list.
Click on the chosen language and the change will be validated when the Guide mode session
is closed.
4.3
Service mode
There are two ways to access the Service mode:
-
by selecting the Guide mode option in the menu bar of the extension menu.
This mode is used to customize the Alcatel 4059 application and provides access to the
following dialog box:
4-4
Operating mode
The function will be displayed in the right hand part of the window.
Remark: Use the cursors placed around the menu to scroll through all the functions in Service mode.
Warning: The authorization to access these functions depends on the rights attributed to the
attendant set by the system administrator. The functions which may not be accessed by the
attendant are indicated by the
symbol.
For certain functions, the modifications may only be validated by entering the attendant code.
The
icon indicates the functions which need the attendant code. A dialog box opens for
the attendant code to be entered:
Definition:
Counter
Financial report
4-5
Chapter
4.3.1
Operating mode
Monitoring option
Tax threshold
Duration threshold
Traffic state
Traffic threshold
Group status
Entities status
System
Subscriber services
Dect
Whom
PARI
DECT installation
Registration
Deregistration
Bundle
reserve bundles.
Counter
Double clicking on this function opens the following window which is used to search for a
subscriber:
4-6
Operating mode
1.
2.
3.
4.
5.
A dialog box containing information relating to the subscriber opens and is used to display calls
for billing purposes.
Buttons:
4.3.2
Reset
Back
Financial report
Double clicking on this function opens the window in which you will enter the start and finish
dates.
Press Print to print the report.
4.3.3
Monitoring option
Double clicking on this function opens the window in which the attendant will create the filters.
Select from the list:
4-7
Chapter
Operating mode
No users
no monitoring,
All users
Duration
Cost
All calls
4.3.4
Tax threshold
Double clicking on this function opens a window which is used to enter a new charging
threshold.
Validate the modification with the Apply button.
Warning: You must first check in the Monitoring option dialog box that the Cost or By cost and
duration filter type is selected. If not, the editing box is greyed out and this will be indicated to
the attendant.
4.3.5
Duration threshold
Double clicking on this function opens a windw which is used to enter a new duration threshold.
Validate the modification with the Apply button.
Warning: You must first check in the Monitoring option dialog box that the Cost or By cost and
duration filter type is selected. If not, the editing box is greyed out and this will be indicated to
the attendant.
4.3.6
Traffic state
Double clicking on this function opens a window which is used to acivate or deactivate the
group call overflow function.
Press the Apply button to validate the modification.
4.3.7
Traffic threshold
Double clicking on this function opens a window which is used to modify the group call traffic
threshold.
4-8
Operating mode
4.3.8
Monitoring users
Double clicking on this function opens a window which is used to display the filtering list.
Buttons:
Add
Delete
After pressing the Add key, you access a window whose principle is identical to the one in
4.3.1 : Counter with the subscriber search.
Buttons:
4.3.9
Select
Cancel
Group status
Double clicking on this function opens the window in which the attendant may modify the group
status as:
-
Night
Day
Forward1
Forward2
4.3.10
It is important to note that the window includes 4 separate services which may require the
attendant code or may be restricted separately.
If the relevant service requires the code, and the code has not been entered since Service
mode was opened, a dialog box will open and request the entry of the attendant code when
you press the Apply button to enter the selected mode.
Entities status
Double clicking on this function displays the window in which the attendant may view the current
list of entities. To change the staus of an entity, the user must press the appropriate button:
-
Night
Day
4-9
Chapter
Operating mode
Forward1
Forward2
Remarks:
4.3.11
It is important to note that the window includes 4 separate services which may require the
attendant code or may be restricted separately.
If the relevant service requires the code, and the code has not been entered since Service
mode was opened, a dialog box will open and request the entry of the attendant code when
you press the Apply button to enter the selected mode.
System
Double clicking on this function opens the window in which the attendant enters the new date
and/or time.
Press the Apply button to validate the modifications.
4.3.12
Subscriber Services
Double clicking on this function opens the following window:
4-10
1.
2.
3.
4.
5.
Operating mode
the arrow keys on the keyboard to move from one to another then the Enter key.
It is important to note that any modifications made to the service only take effect when the
attendant selects a new service or presses the Apply .
Buttons:
Apply
Search
Definitions:
Info
DND
Password
Forward
Description:
4-11
Chapter
Operating mode
Info
DND
the user activates the Do Not Disturb function in the box reserved for
this purpose on the subscriber set.
Password
the user resets the set code in the box reserved for this purpose. If
the user does not have the code, the editing box will be greyed out.
Forward
Remarks:
4.3.13
The following windows Forward main lines and Forward secondary lines only appear if
the selected set is a multiline set.
The functionalities are the same as in the General forward service above.
In the case of a multiline set, the attendant may program the forwarding of:
all lines.
main lines.
secondary lines.
main and secondary lines.
It is important to note that when a user wants to program a general forward , a dialog box
opens requesting the confirmation of the cancellation of the forwards of other lines, if they
are already programmed and vice versa.
DECT
Double clicking on this function opens a window which is used to display a range of information
relating to the PARI and the Dect mobile handsets.
4.3.14
Whom
Double clicking on this function opens the window in which the attendant may enter the
identification number (IPUI-N) of the DECT mobile handset.
Press the Apply button to validate the modifications.
4.3.15
Pari
Double clicking on this function opens a window in which the identification number of the PABX
from which the DECT mobile handset must communicate is displayed.
4-12
Operating mode
4.3.16
DECT installation
Double clicking on this function opens the following window:
4.3.17
1.
2.
3.
4.
Display the search with the Install command. Select the subscriber.
5.
Registration
Double clicking on this function opens the window which is used to manage, according to
its usage, the recording of a DECT mobile handset to make it operational in the PABX. The
attendant may modify the status by:
Permanent
Internal visitor
External visitor
Press the Regist button to validate. A dialog box opens (similar to the one in 4.3.16 : DECT
installation ) where a set may be allocated to this modification:
1.
4-13
Chapter
Operating mode
2.
3.
4.
5.
The Back button is used to search for a new subscriber and return to the main screen.
4.3.18
Deregistration
Double clicking on this function opens the following window which is used to unassign a DECT
mobile handset:
4.3.19
1.
2.
3.
4.
5.
4-14
to
Operating mode
You then access the following window which displays the characteristics of the set:
To carry out any modifications, use the mouse to select the parameter to be modified and
change its value.
Buttons:
4.3.20
Apply
Back
4.3.21
Expiry
Dereg
Bundle
Double clicking on this function opens the following window and displays the bundle
parameters:
4-15
Chapter
Operating mode
In order to manage the bundles which have been declared "only for attendants if wanted",
the user must first close the window above then open a new window using the Trunk
programmable key. This offers the following 3 services:
-
Bundle reservation
This window displays all the bundles. Each bundle in the list is described by:
When the user selects a bundle, the name of the button changes according to the
reservation status of the bundle:
If the name of the button is Free , the trunk group selected is "reserved".
If the name of the button is Reserve , the trunk group selected is "free".
In order to release or reserve a bundle, the attendant must select the bundle and press
the Free or Reserve button. The change is made automatically.
-
4-16
Operating mode
4.3.22
4-17
Chapter
4-18
Operating mode
Chapter
5
5.1
General
This chapter details all the icons that may be displayed when the 4059 application is active.
There are two types of icons:
-
supervision icons specify the status of the sets, trunks and trunk groups. They are
displayed on the main screen in a specific window,
the operation icons inform the attendant about the console status. They are displayed in
the status bar.
For each icon, the possible function and status are given. The status is identified with a colour
code.
5.2
Supervision icons
5.2.1
Analogue sets
Set free (green in color).
Set out of service (red in colour).
Set inaccessible (yellow in colour).
Set in "Do not disturb" mode (grey in color).
Set busy with an internal call.
Set busy with an external call.
5-1
Chapter
Set off-hook.
Set in "absent" mode (absence message recorded).
5.2.2
5.2.3
Attendant set
Attendant set is free (green in color).
Attendant set out of service (red in color).
Attendant set busy.
5-2
Attendant absent.
5.2.4
Fax
Available (green in color).
Busy (yellow in color).
Out of service (red in color).
5.2.5
Hunting group
Hunting group free (green in color).
Hunting group busy (yellow in color).
Hunting group partially busy (green at the front and yellow at the back).
5.2.6
Trunk lines
Trunk line free (green in color).
Trunk line busy (yellow in color).
Trunk line out of service Hardware or Software (red in color).
5.2.7
5-3
Chapter
Group of lines partially busy (half yellow and half green in color).
Group of lines out of service Hardware or Software (red in color).
5.3
Operation icons
5.3.1
Presentation
A field of icons is displayed in the main window, to show the current operating mode of the
attendant set.
Example:
5.3.2
Description
Switched on (colored).
Day service.
Night service.
Call forwarding 1
Call forwarding 2
5-4
Loudspeaker volume.
5-5
Chapter
5-6
Chapter
6
6.1
Telephone features
Implementation
When the console is powered up, it initializes and goes to the "Unplugged " position. It is
icon (displayed in the status bar).
To become operational, the console must be switched to the "Plugged in" position. To do this,
click the "Sign on" option in the "Operator" menu. Once this operation is performed, the
console status changes and the
6.2
icon is colored.
on the keyboard.
Note: a LED is associated with each keyboard key dedicated to call processing. The LED being lit informs
the attendant that the corresponding key is available for any operation.
This feature, which is characteristic of the attendant set, ensures that the attendant can always
reach his correspondent.
6.2.1
If the set goes off-hook, the attendant hears the music on-hold which indicates that the set
is "reserved" and that he will not be allowed to make any outgoing calls.
6-1
Chapter
6.2.1.1
Telephone features
Dialling
Dial the directory number of the destination set using the numerical keypad. The field containing
the icons which display the status of the attendant console in
where the number dialled is displayed.
As soon as this number has been accepted, the call handling field
about the user.
provides information
Example:
Note: The black text indicates that this field is active. If it is inactive, the text will be greyed out.
6-2
Telephone features
Field
is used to supervise the status of the different icons of the supervised sets.
After numbering operations, the keyboard keys provide the attendant with several call
processing features.
Description:
Description:
Call Back
Text Mail
Remark: Depending on the set configuration, you may have access to additional function keys, such
as:
6.2.1.2
Call
Press the
In the call field
The attendant is able to release the current call before the destination set is taken off-hook by
using the
6.2.1.3
key.
6-3
Chapter
Telephone features
6.2.1.4
Function keys
During conversation, new function keys are displayed in
4 .
6.2.1.5
Place on hold
With the
key.
The correspondent who has been placed on hold in 5 hears either the please wait music or
the please wait tone and the normal wait counter is increased.
6.2.1.6
End of timer
If the attendant does not take the call quickly enough, it will return as a call back when the timer
comes to an end. Display it again in
A ringer is activated to indicate this change and a red led appears on the associated set.
The normal wait becomes urgent . In the calls on hold field, the value of the Urgent counter
is incremented.
6.2.1.7
Re-seizing a call
If no other call has been made to the attendant set, press
has been put on hold.
6.2.1.8
Release
Press the
6-4
or
Telephone features
6.2.2
6.2.3
two choices:
- System messages which have been predefined by the
system manager.
- Attendant messages which have been created by the
attendant from the option and attendant mini-messages...
menu.
Message
you have just selected the message you want to send. If the
message is if system type, you may find predefined messages
which the attendant must complete.
Example: E.g.: Please, call:...
Receive status
after validation, read here to see if the message has been sent
or not.
6.2.4
In the example:
6-5
Chapter
Telephone features
Firstly, the destination set of the forward and its entity are displayed.
Then the set which has forwarded its calls and its telephone No. are displayed.
Then the status of the set and finally the No. and the service class of the forward destination
set are displayed.
From this screen the procedure is identical to that described for calling a free station. The
key is used to ring the forward destination set.
The function keys at the bottom of the screen are used to:
6.2.5
Back
enables the attendant to override the forward and call the initial set,
in the example, set 3000 .
Call Back
Text Mail
Forwarding on no reply
Set 3000 is forwarded on no reply to set 3001 .
The attendant dials 3000 then makes the set ring using the
key.
As soon as the number which has been dialled has been accepted, the call handling field
provides information about the user.
In the example:
6-6
Telephone features
The attendant sees that user 3000 is free and that he has been forwarded on no reply to user
3001 .
The function keys at the bottom of the screen are used to:
Call Back
Forward
Text Mail
The forwarding destination is selected by pressing the FRWD key. The attendant can then
decide whether to ring the forwarding destination or not, or to use the "Backward" or "Text
mail" function keys
6.3
6.3.1
6.3.1.1
provides information on
In the example:
6-7
Chapter
Telephone features
6.3.1.2
provides information on
In the example:
The function keys at the bottom of the screen are used to:
6-8
Intrude
Call Back
Telephone features
Display Mail
Text Mail
6.3.2
provides information on
provides information on
Example:
6.3.3
6-9
Chapter
6.3.4
Telephone features
provides information on
provides information on
Example:
6.3.5
Unauthorized dialling
As soon as the dialling has been accepted, the call handling field
the user.
Example:
6.3.6
6-10
Telephone features
The attendant enters the message to be sent (see 6.2.3 : Mini-messaging to free set ). Validate
it using the Send key.
The message is displayed on the sets screen.
6.4
6.4.1
Dialling
The operator dials the directory number of the external correspondent. E.g.: 0198473000
6.4.2
Tone pick-up
key.
With
After the first figure, the attendant may return to the external tone and may start dialling again
on the same trunk line.
6.4.3
6.4.4
Del
key.
6-11
Chapter
Telephone features
If the numbering format is unknown, the attendant must use this key to confirm that the
numbering entered has terminated and to allow the switchover to conversation with the
external correspondent (otherwise, the switch takes place after a time-out).
6.4.5
Correspondant replies
After the
key is pressed, the call handling field in
party answers:
Example:
Trunkgrp2
Status
Conversation
Possibilities:
6.4.6
Call on hold
puts the external correspondent on hold and increases the counter values.
6.4.7
End of timer
If the attendant does not take the call quickly enough, it will call back after the timer has run out.
The normal wait becomes "urgent" .
6-12
Telephone features
6.4.8
Call pick-up
With
key.
Using this key, the attendant may take the call which has previously been put on hold.
The conversation is re-established.
6.5
Call by name
This telephone feature allows you to call a user without dialling his directory number on the
keyboard.
A search to find the user is performed according to certain criteria in one or more of the following
directories:
-
personal,
System,
LDAP (only available if access to this directory has been set up),
ODBC (only available if access to this directory has been set up),
External 4755 (This directory is only available if the PC Client software is also installed on
the PC).
The Personal directory is the internal directory from the Store and redial directory window.
The System directory is the OmniPCX 4400 internal directory.
The other directories when they are available come from external sources (e.g.: the external
4755 directory is on a SUN workstation equipped with the 4755 software).
6.5.1
Activation
There are two ways for the attendant to launch a subscriber search:
1.
by directly pressing one of the alphabetical keyboard keys (G for example). The following
dialogue box opens:
Example:
6-13
Chapter
Telephone features
Enter the subscriber name. As soon as a given number of letters is entered, an automatic
search for the name is launched in the directories selected by default in management (in
the option, directory then Call by name menus). Otherwise, press the Search button.
2.
by selecting a specific directory in the Directory menu. The proposed directories are:
Personal directory, System, Alcatel 4755 (if any), ODBC and/or LDAP directories (if
they have been configured).
Selecting one of these directories (e.g.: system directory) opens the following dialogue
box:
Example:
Enter the complete name and, if necessary, the first name of the searched subscriber.
Use the S2 or S4 keyboard keys (or the corresponding buttons in the dialogue box) to
respectively launch a search by name or by name and first name.
In the case of a search by initials, enter the first letter of the name then the first letter of
the first name. Use the S3 keyboard key (or the corresponding button in the dialogue box)
to launch the search.
To move from one field to another, use the "tab" key on the keyboard or the mouse.
Note: the principle is the same for the other directories. The only difference is the buttons used to launch
the subscriber search (Prefix (S2) and Word (S3)).
6.5.2
Search result
Once the is subscriber search is launched, the following dialogue box opens:
Example:
6-14
Telephone features
This dialogue box is the multi-directories search result. In the case of a search in a specific
directory, the dialogue box opened has a different display as the one shown in 1 . However,
the subscriber selection principle remains the same as described below.
To select a subscriber, use the "" keys on the keyboard or press the two digits corresponding
to the keypad help.
Once the subscriber is selected, the attendant can:
-
or access to the additional information about the subscriber if the Details button is
available (in
Example:
6-15
Chapter
Telephone features
Important: this window does not open if the Alcatel 4760 application is available on the PC and if the
site manager has programmed the 4760 application to be used for viewing the additional information
for the called party directory.
launch the call. In this case, click the icon directory number then press the
button or "Enter" on the keyboard. The process after launching the call is the same
as for an outgoing call after dialling.
send an Email if the corresponding icon is available. In this case, click the Email icon
then the
button. This action opens the voice mail on the available PC.
button.
click on one of the title bar labels, so that the subscribers are sorted:
button.
6.6
6.6.1
6-16
Telephone features
and/or
6.6.2
6.6.3
The
key allows you to reply to all calls which are group calls.
The
key available.
Call on hold
puts the external caller on hold and increases the counter values.
Possible development:
If the attendant does not pick up the call on hold using the
status once the timer expires.
The attendant may release the call at any time using the
6.6.4
key.
6-17
Chapter
Telephone features
If the attendant does not reply to the call immediately and waits, the call will be put on urgent
hold which will be indicated as follows:
-
and/or
, the
icon.
To return to Plugged in position, click the Sign on option in the Operator menu. Once
this operation is performed, the
6.7
6.7.1
icon.
and/or
If the attendant does not answer the call, then the procedure which follows is the same as for
an internal call (see 6.6.4 : The attendant does not reply immediately ).
6.7.2
6-18
Telephone features
6.7.3
Call pick-up
places the external correspondent on hold and increments the counter values.
If the attendant does not pick up the call on hold using the
call once the timer has expired.
6.7.4
The attendant sends the call from the calling user by pressing the
At the bottom of the screen in
mesage.
key.
Note: while the attendant does not have the user on line, the Call Back key remains displayed in
6.8
The attendant may proceed from this status to two types of routing.
6.8.1
key.
At the call processing field level, routing is displayed until the called party is answered.
6-19
Chapter
Telephone features
As long as the called set has not answered, the attendant can retrieve the routing by the
key.
The attendant exits the conversation and the attendant set returns to the idle state. Fields
and
6.8.2
are empty.
key.
The attendant waits for the internal called party to answer before transferring the
communication using the
key.
The attendant exits the conversation and the attendant set returns to the idle state. Fields
and
6.8.3
are empty.
6.8.4
key.
6.8.4.1
Description
The attendant dials the directory number of the user he wishes to call.
The number is displayed in directory field
As soon as the dialling has been accepted, the call handling field
the called user and the field in
provides information on
Example:
6-20
Telephone features
The first correspondent is in conversation with the attendant and the second is reserved.
Possibilities which follow:
6.8.4.2
Call Back
Text Mail
Call
Press the
In the call field
greyed out.
In the call field
6-21
Chapter
Telephone features
6.8.4.3
6.8.5
Brokers call
By pressing the key once, the attendant is put in conversation with the first correspondent and
the second correspondent is put on hold (his field is greyed out).
By pressing the key a second time, the first correspondent is put on hold and reconnects
communication with the second corespondent.
Each time the key is pressed, the conversation switches between the first and the second
correspondent, automatically putting the other one on hold.
6.8.6
Transfer
By using the
-
6-22
Telephone features
6.8.7
Intrusion
Remark: This functionality is only available if the system administrator has not protected the set in
question against intrusion.
The attendant dials the directory number of the destination set.
As soon as the dialling has been accepted, the call handling field
the user:
provides information on
Intrude and
6-23
Chapter
6-24
Telephone features
Chapter
7
7.1
Additional features
General
During call processing, the attendant can use additional features such as:
Chained Call
chained release
Charged Call
charged withdrawal
Release Ctrl
controlled release
Forward Ope
attendant forwarding
DTMF
Record
Switch Decima
Pulse
Auto Forwd
Remark: some of these keys operate in bistable mode. They can be distinguished by the presence
of the
symbol or the
symbol which indicates the activation status of the feature associated to
these keys.
7.2
7.3
7-1
Chapter
7.4
Additional features
7.5
Attendant forwarding
Forward Ope key.
The attendant may forward an internal or external call to another available attendant.
7.6
7.7
7.8
7.9
7-2
Additional features
7.10
7-3
Chapter
7-4
Additional features
Chapter
8
8.1
8.2
2.
Using the 4059 "Directories" menu and selecting the external 4755 directory (see chapter
Customization - Directories ).
3.
Selecting the external 4755 directory as the default directory in the Extension menu
(see chapter Customization - Extension menu ). The external directory will be used
automatically a call by name is made (see chapter Telephone features - Call by name).
For further information on the use of the external 4755 directory on the PC, consult the 4755
Manual - "Client PC administrative directory".
8-1
Chapter
8-2