Project Start-up Toolkit

CiCS Programme & Project Unit

Contents
1. Introduction
2. Project Start-up Flowchart
3. Project Start-up Some Aspects to Consider
4. Working With People
5. Project Start-up Meeting
6. Housekeeping
7. Outputs of the Startup Process
8. Further assistance

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Appendix 1: Project Approval

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1. Introduction
Where did your project come from?
Was it.

A response to a business need?

Driven by technological change?
A desire to maximise use of services we already have?
Commercial pressures.
Competition (theyre doing it so we have to)?
Self-promoted your very own bright idea?

Wherever it was, at the end of the day someone has decided that we need a project, and it is fallen to you to kick
that project off. You are probably feeling a little nervous at this stage - will your project succeed? Is your heart really
in it anyway it might be so much easier to keep your head down and carry on with business as usual mightnt it?
With this toolkit, we hope to allay some of these fears and give you some of the tools you need to get the project off
the ground. Once it is up and running, youre probably going to need some more help, and thats what PPU is here
for, and our Support for Project Managers website but well get to that later.
Project Start-Up is marked by the completion of three main documents - the Project Definition, the Risk Log and the
Project Plan. However, this is a lot more than a form-filling exercise the work that you do to prepare these
documents defines the aims and objectives of the project and the course it will take. We hope the toolkit will help
you take a step back and consider the project in all its aspects before you embark upon the Golden Road that will
take you a successful completion.
The Flow-chart on the next page suggests a route through from initial conception to Active Project stage. For more
on Project Approval see Appendix 2.

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2. Project Start-up Flowchart

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3. Project Start-up Some Aspects to Consider

Support for you
PPU offer a range of documents to help you get started. In the M:\Projects\PROJECTS SUPPORT\Standard
Documents area you will find the following templates and advice notes:

Project Definition & Notes

Project Managers Diary
Project Plan
Project Web Page
Quality and Test Log & Notes
Risk Log

The CiCS Projects website offers further assistance at www.shef.ac.uk/cics/projects/projectmanagers.html

including:
Planning Toolkit
Benefits Management Toolkit for Project Managers
For further assistance please contact the Programme and Project Unit by phone, by e-mail at
[email protected], or come to 340 Glossop Road.
Once your project is up and running PPU will offer you regular 1:1 sessions to give you an opportunity to talk about
the project, bounce ideas around and feed back on issues.

Outline Requirements
Bear in mind that when you propose a project what you are really trying to do is define where you want to be and
how you intend to get there. A project proposal that merely says install piece of software x will not gain approval
unless the reasons for selecting that particular piece of software are fully justified.
Where the procedures for selecting that particular solution have already been followed, then it may be perfectly
reasonable to specify the solution you wish to adopt - in other cases you should merely specify what you want to
achieve and what the benefits of that objective are likely to be, not the deliverables themselves.
At the Project Definition stage you will have to define objectives that are SMART - Specific, Measurable, Agreed,
Realistic and Time-based - but not yet.
What have you done to gather user requirements, and limit user expectations?

Benefits and Risks

Benefits
If a project doesnt deliver benefits it is not worth doing. The benefits you identify should be owned by somebody on
the project group normally the customer although you do not have to specify this at this stage. The benefits
should be organisational and should be distinguishable from features for example XYZ Capable is not a reason
to do something, but makes service available off-site may be.
Benefits are all about making sure full advantage will be taken of the projects deliverables. Benefits should have
an owner who is responsible for benefits delivery, i.e. making sure the new capabilities the project has delivered will
be used.
If you can answer the following set of questions you will be well on the way to understanding the potential benefits
the project can bring.
1) Who will be affected by the requested change (stakeholders)?
2) Have they been consulted?
3) What value (benefits) will the change bring (doesnt have to be financial):
for you?
for the University?
for the other stakeholders?

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4)
5)
6)
7)
8)
9)

When (quarter or year) would the benefits be realised?

Will the benefits also depend on other changes?
What are these changes?
Who owns these changes?
What are the risks of not achieving the benefits?
How will you know it has been successful (measures)?

The Benefits Management Toolkit for Project Managers document will help you in this area.
Risks
Risks - the great imponderable. You should identify the risks you can, but be aware that there are other risks out
there that may not be apparent at first. Also be wary of over-stating the risks your stakeholder may well say, well
if its that risky, why bother?
Risks can be positive as well as negative, and the perception of a risk may vary according to the perception of the
stakeholder.
Having identified the risks, you have to ask yourself how likely are these risks? What will the impact of the risks
be, if they do occur?
Use the Risk Log template to help identify the highest priority risks and what you need to do about it.

Looking at the Project Proposal

Most projects are approved on the basis of a Project Proposal. If your project is one of these you are off to a flying
start with the Project Definition.
Consequences of Non-Implementation
This should give an indication of what would happen if we continued with the do nothing option.
Proposal
This is the kernel of the project. What does the project actually want to do, and how can it be done? There may be
alternative approaches defined if not it is still worth considering this.
Cost & Time estimates
Costs are very difficult to estimate in a University environment. Where there is software or hardware to be bought,
its fairly easy to get a costing. However, very often you will be using existing infrastructure to develop a new
system. The proportion of the costs of the entire infrastructure you will be using is hard to quantify, and the
developers you are working with will find it very hard to tell you how long the system they are working on will take to
complete, so person-hour figures are hard to obtain. The only time that estimates for projects are accurate is at the
end hopefully the proposer has given it their best shot.
The costs should have included a proportion of the schedule for roll-out, documentation, change management and
so on this is usually much more arduous than expected.
In costs, if a resource is needed to look after the system once it is rolled out, This should have been stated clearly.
Is your project a replacement for an existing system, in which case the people currently looking after the system will
need to be retrained, or is it a new system requiring a completely new resource? If so, where is this new resource
going to come from? You need to make the CiCS Service Strategy Board aware if this is an issue.

Other Aspects of the Project Definition

The Project Definition format was rationalised in 2009 to make it clearer and easier to use. There are 'Project
Definition Notes' on the website which will help you with drafting it.
Scope
Like Service Level Agreements, scoping is as much about what you are not going to do as what you are. You need
to take a long hard look at what it is going to be feasible to do with the resources you have and the time you have
available.
Beware scope creep! As the project progresses you may well find that there are other tasks that follow on from
your project and you might want to take them on, or you might have to do them if your project is going to be a

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success (an infrastructure improvement to support your new software for example) Here you need to use your
judgement can you afford to take this extra task on, or can you afford not to?
Bear in mind that if the additional work is going to need another project, there is going to be a high administrative
overhead in setting up and running it and it might actually be less work to include the extra work in the Scope to
save you having to go through the whole thing again.
Standards
Does the product you propose to deliver meet University standards, e.g. inter-platform operability, accessibility?
How does your project fit in to the Universitys strategy? Is it aligned with our aims and objectives? It may seem a
long way from the installation of a widget to developing our international standing, but our web-based systems are
available world-wide and have to be fit for purpose. See Appendix 1 for more about the CiCS portfolio of projects.
Time constraints
University business is cyclical, based on the Academic Calendar. For many projects there are only certain periods
when work can be done. You may need to get the project completed for registration, or you may find that no work
can be done during the registration period as staff are busy elsewhere.
There are other periods when certain sectors of personnel are unavailable, for example the exams marking period.
It may be unwise to roll out a new product during these periods.
This should be discussed with everyone involved, including the customers who will probably be doing the testing
and undertaking the roll-out.
Deadlines
Is your project being driven by an external deadline, or are you able to set the deadline yourself? If it is the former,
then you should consider carefully whether the project is appropriately resourced to achieve that deadline. If it is
the latter, extrapolating through the Project Plan should enable you to set a realistic deadline.
Interaction with Other Projects
If you have a Project Proposal this may already have been defined there. However whether it is or not we
recommend you have a look through the current Portfolio Plan and see whether there are any other projects you
are reliant upon, or which are reliant upon you. There may also be overlaps with other projects, or even projects
that are due to deliver the product you require need a new online calendar anyone?
The Product

What are you actually going to produce?

What form will it take
A large product may be broken down into deliverables. Each deliverable can be signed-off individually by
the customer.

Planning Project Phases and Resources

So far the trend in CiCS has been to provide estimates that are unfeasibly optimistic. You could try using the PERT
technique, as follows:
Optimistic
(Shortest)
Time to
complete
Days
30
4

Pessimistic
(Longest)
Time to
complete
Days
90
12

Result
Most likely
Time to
complete
Days
60
8

PERT Estimate Formula

Shortest + (4xMost likely) + Longest
6

60
8

If you feel this type of approach would be useful please talk to PPU about it before attempting it.
The PPU has produced a Planning Toolkit to signpost the common phases and tasks and how to approach
planning.

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Resource management
As part of the Project Definition you need to identify what resources you will need and when you will need them.
This will go to the CiCS Service Strategy Board who will discuss with you whether you need to alter the plan or the
scope to fit in with what, or who, is available. You dont of course need to wait until the next monthly CiCS Service
Strategy Board meeting to talk to the relevant people.
A Financial Business Case
It is generally hard to make a financial case for the kinds of projects we undertake. That is why we have focused on
benefits rather than financial gain. However, there are tools available to assist you to make a financial business
case should you find yourself with a project that will produce something with a clear income stream (the student
printing service is an example) Estimates of when a project is likely to break even should take into account
current and projected inflation levels.

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4. Working With People

Project Management is about People Management.

Clarifying Roles
The Project Definition allows for a set of standard roles that people should fit into, although it may be necessary for
some projects to establish other roles. There is an Appendix at the end of the Project Definition template which
defines the main roles adapt it for your project if necessary.
The standard roles are:
Project Sponsor:
Project Manager:

See the section on Sponsor Management below

This will be decided by the CiCS Service Strategy Board. The person who has written
the Proposal need not be the PM. This will depend on other priorities and commitments
Project Customer:
Who are you doing the project for?
User representatives:
This should be a cross-section of the potential user base, and users should be prepared
to take part in pilots.
CiCS Service Manager:
Will consider how the resulting service will work within CiCS and will help ensure a
smooth transition.
Technical representatives: People with an in-depth knowledge of the technical area
Systems Developers:
In IT projects, crucial members of the team the people who will do the work to provide
the system you need.
Comms representative:
The Customer Service and Communications team member for the appropriate service
area will handle the communications aspect of the project, in conjunction with the
Service Manager, and can advise on training and documentation. Dont expect your
developer to be the first point of contact with the user population. We have
professionals to do that for you.

Sponsor Management
Are you choosing the right sponsor?
The CiCS Service Strategy Board may have suggested your Sponsor and Customer to you at start-up. If not you
should make your choice of sponsor carefully. We tend to choose the most powerful and influential people we can.
This makes sure your project gets the highest profile possible and can guarantee resources, but can also mean
that your sponsor doesnt have much time to devote to your project. It might be worthwhile finding out whether your
proposed sponsor has a right-hand person and either appointing them as sponsor or sponsor deputy.
Your Customer may take on the some of the roles of the Sponsor, particularly in realising the benefits of the project
once it has closed.
Sponsors should:

Be aware of their full responsibilities

Own the benefits of the project *
Be prepared to evangelise the project/product - sell it to users.

This role, clearly, extends beyond the project life-cycle. You have to consider, right from the start of the project,
what will happen when the project ends.
* Under the APM methodology, benefits are clearly owned by the sponsor. The PRINCE2 methodology we use is
less clear on this point, and in practice at the University Benefits are often owned by the Customer. The main point
is that someone on the Project Board should be prepared to take the product forward beyond the life-span of the
project, and report back at the six-month review and beyond stage how well the product has been received. By
doing this we should be able to learn lessons where we got things wrong and re-use techniques that have worked
well.

The Project Board

All too often Project Board members are selected by the finger in the air technique, and you are likely to end up
with the Usual Suspects. Customer Service and Communications are responsible for 'user engagement' and can
help you identify suitable Board members.

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Where staffing resource is from other departments, you will need to discuss it with the relevant Board member who
of course may well need to take this back to their department in order to agree the commitment with you.
Again this may mean adjusting the project schedule.
During the project talk to line managers as well as team members about the allocation of tasks, particularly if
pressure of other work is preventing team members from getting on with the project work. Diplomacy is needed
here, particularly for staff in other departments the relevant Board member may be able to assist.
Have regular one-to-one meetings with team members, to talk about the work previously allocated and perhaps to
help them with it.
Hold regular meetings where team members can share ideas, follow up on action from previous meetings,report
back on the work they are doing and generate new actions.
As always, where problems cannot be easily resolved you should bring them back to the Project Board where the
options can be discussed perhaps extending the time-scale, or trimming the deliverables, or getting more
resource from elsewhere. Remember to alert the CiCS Service Strategy Board in your monthly reports, and ask for
advice or assistance if needed.
Assigning responsibilities
Members of the Project Board should be clear that they are there to do some work and take responsibility. Some
larger projects may have a Project Board where the some members just have an advice and consultancy role, or
there may even be a senior Steering Group. It is the PMs responsibility to make sure that everyone knows their
roles.

Getting the group to gel

Before we start, have you notified your groups team leaders that you would like them to work on the project?
There is a known process that has to be worked through as the project
group comes together. During this period the PM has to adopt differing
strategies for different phases.
Once you have selected your project group, you need to get them to
work together. Some kind of facilitated session might help to get things
started a benefits realisation session, is an example of this and is also
a useful way of clarifying the objectives of the project.
Forming
The team need to get to know who each other are, why they are
here etc.
Storming
Your team may have differing views about the project. Some will
be enthusiastic, others more cautious, and some may be
antagonistic. You need to be a bit of a politician to manage these
conflicts and you may need to enter into negotiations to resolve
differences.
Norming
Once this stormy period is over you should be able to agree on common goals and clearly defined roles for
each project group member. Bear in mind the importance of giving each project group member some
responsibility for an aspect of the project if someone has no role they will start to wonder why they are on
the project and possibly drop out. The Project Plan and Work Breakdown Structure, if required, should come
out of this phase
Performing
You should emerge with a group who have gelled, have a clear common purpose and are ready to get on
with the job. If youve been really effective your group will be grief-stricken when the project closes, and
eager to get back together to get on with the next one!

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With luck, you will get through this process in one meeting, although you should be aware of potential conflicts that
may flare up as the project progresses. PPU is willing to help facilitate this process, and a Benefits Realisation
session has been shown to be one way achieving this, in addition to the core purpose of focussing members of the
project group on the objectives of the project. The Benefits Management Toolkit for Project Managers document
will help you in this area.

User Groups and Stakeholders.

User Groups are the people who will make use of the product you deliver. Bear in mind that this may be a wider
group than it at first appears. For example, there are around 100 users of the timetabling software but everyone
who ever attends an event that has been scheduled using the software is a user of the service.
What is a Stakeholder? Basically anyone with an interest in the Project. Typically in an IT Project your stakeholders
will include the following:
Users (or Customers)
Head of Service
Project Team Members
Suppliers
Students
Sponsors
Front-line Support/Helpdesks
Whoever will be responsible for the system after go-live
You should consider the following:
Stakeholder attitude to project
This will affect your projects success. Peoples attitudes will vary greatly some people will welcome the
improvements you want to bring about, others will feel threatened. You need to manage stakeholder expectations
few systems will deliver everything that every user will want to see, whilst no system is as much of a potential
disaster and threat to existing practices as the most sceptical of users will suggest, especially if the project is well
managed.
Stakeholders influence over project
This is the flipside of stakeholder attitude. If the person who has the most negative views has the least influence,
then you dont need to make winning them over your highest priority. However, there is more to influence than
status - if that most negative person is actually the key user for the system then they can put your project most at
risk by refusing to use the deliverables or even deliberately sabotaging operations.
You can use the following chart to assess your stakeholders:

Clearly people on the Against the Project/High Influence are the ones you have to pay attention to most, whilst you
can use the High For the Project/High Influence people to help promote and develop your project.

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Communications strategy
This leads on from your Stakeholder management - now that you know who the project will impact you need to
work out how to communicate
Who, Why What When Where and How are the things to consider when it comes to telling people about your
project.
Who do you need to communicate with?
Why - do you need to communicate with them?
What - will you communicate? Project successes, milestones, or overall objectives for example
When - will you communicate?
Where and How what means will you use for communication?
We have a number of communication networks at the University: email, MUSE groups, newsletters, the web site,
presentations for groups such as the CiCS User Group. . It is up to you to take advantage of them. Projects News
is a good way to keep people up to date, but again it is up to you to make sure it is updated through the monthly
reports.
Silence is a valid communications strategy if it seems that demand for a service is so high that you will be
swamped with enquiries if you make any announcements about it, it might be better to keep it under wraps until you
have the systems, procedures and resources available to cope with the demand.
The Customer Service and Communications team are responsible for 'user engagement' and can help you not just
with communications as such but also with much more in depth user involvement such as focus groups.

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5. Project Start-up Meeting

A major hurdle at project start-up is the task of producing a Project Definition - there will be some information
available regarding the overall purpose of the project (see Project Proposal), but not enough detail to enable a
Project Definition to be drafted.
A start-up meeting gives the Project Manager a means of gathering information from relevant stakeholders prior to
the first meeting of the project board
Project Start-up
Meeting

- Relevant stakeholders
- PPU Support

Outputs from
meeting

Initial draft of
Project Definition

- Aims
- Benefits
- Phases & tasks
- Priorities
- etc...

Initial meeting of
Project Board

Aims of the meeting

These may include:
To generate sufficient information/outputs to enable a first draft of the Project Definition to be produced
To brainstorm the work/tasks that need to be done
To gain an understanding of stakeholder expectations of the project
To gain an understanding of the possible scale of the project
To identify priorities
To identify benefits
To identify membership of the Project Board
etc

Issues to consider
A start-up meeting provides an opportunity to bring together a group of people with an interest in the project and to
gather as much information as possible from those attending. It may be that this is a once only opportunity, so the
event should be carefully planned to get the most from it. It is important to be clear about the outputs required from
the meeting, how these will be obtained and who will participate.
Who to involve?
You need to identity and involve a representative sample of relevant stakeholders in order to get a realistic
picture
Format
Many ideas will be generated from a group of stakeholders in the early stages of the project and this raises the
question of how to capture all of the issues/information generated during discussion. In this situation, a traditional
style meeting could be difficult to control/steer and also difficult to minute. An alternative approach would be to
make use of a more interactive workshop and to use hands-on exercises that will generate some kind of written
outputs from those attending (e.g. capture participant ideas on flipchart paper)
An example format could be:
1. Start with a quick exercise to get the group thinking
For instance:
Looking into the future (exercise in forward thinking)
How will we describe our support for system x/service y in a year's time? Key words
and phrases that will sum up what we are aiming for in an IT solution.

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Example output from this exercise:

Integration

User friendly

Effective

Efficient

Retains personal touch

Well supported technically

Speedy (response/system)

Trends reporting

Easily updatable

Flexibility

Consistent/looks joined-up

Accessible (disabilities/technology)

Relevant to the user

Does what it says on the tin

Affordable/realistic

Responsive/consultative (all users)

Cutting edge/competitive

Intelligent

Availability of info/delivery (e.g. mobile

technologies)

Minimises duplication (records/info and

workload)

Customer self-service

Robust

Excellent reporting options

Customer-focussed

2. Group exercises
Plan the number of groups & mix of people beforehand - e.g. may want to split IT,
Finance, Academic Department staff etc between groups.
For instance:
Group Exercise 1 Identify up to four priorities for this project, such as What
features/functionality do we need from system x/service y?
Participants to write each priority on a separate sheet of flip-chart paper
Group Exercise 2 Identify the benefits & risks that may apply to each of the priorities
identified in exercise 1.
Participants add benefits & risks to each sheet of flip-chart paper
Group Exercise 3 - Each group to identify their top priority and to present an
overview/summary
3. Finish off with a closing discussion
Record details so key points are clarified.
Example output from this exercise:
Key issues
The need to consider and define the roles and responsibilities required to deliver a service
The need to address how we deal with multiple questions from a customer
The need to recognise the UG/PGT/PGR split and have appropriate strategies for dealing
with each of these groups in essence the need for a clear, overarching strategy
The need to address issues with current business processes/working practices prior to
software implementation (noted that the general advice is that approx 10%-20% of an
implementation is attributable to technology and 80%-90% to process and people)

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6. Housekeeping
Once your project is approved a folder will be set up for you under M:\Projects. The Project Management folder is
for the Project Management documents such as the Project definition, not for project outputs, which should be put
in the Documents folder. All the project document templates, and loads of support material, are available from the
Support for Project Managers section of our website.
Whilst the project is running you will be asked for monthly reports. These go to the CiCS Service Strategy Board
(consisting of the Head of Department and Assistant Directors, the Development Portfolio Manager and the seven
Service Managers). They do get read and if you raise an issue under the Issues Needing
Decision/Action/Feedback by CiCS Service Strategy Board section someone will get back to you contact Pablo if
they dont ([email protected]).
A uSpace space is a good way of keeping everyone up to speed, especially if your project is cross-departmental.
You can collaborate on documents, share files, initiate discussions, blog etc, all of which can inform people and
help to keep them interested in the project. Email the PPU to get one set up for you in the top level CiCS Projects
area. One thing though. The central filestore project directory (M:\Projects\YourProject) must still hold the 'gold'
copies of essential documentation, ie the Project Definition and other project documents, Board meeting minutes,
and key reports: If you want these on uSpace you could put them there as pdf's to ensure it is clear these are
copies.
Emailing everyone in the group with papers as attachments is not necessarily a good idea as it leads to
proliferation of copies and eats up filestore. uSpace and network storage allows to you make available a single file,
which group members can make a copy of if they wish.
Pay attention to version control having different versions of a document in circulation is a bad idea. Version the
docs, e.g. Draft 1, Draft 2 , V1, V2 etc. Only make available the latest copy of a document. Once your document
has been approved, archive earlier draft versions. Its always possible that someone will say I dont remember us
approving that change and you will have to look up the change in earlier versions. The Project Definition itself has
a simple change tracking section at the beginning to identify major project changes. The track changes facility in
Word can also be useful and the Livelink document management system may offer some advantages for PMs
once it is fully rolled out.

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7. Outputs of the Startup Process

From your deliberations you should be able to complete the three main documents, using the standard templates
and guidance notes which are with them.
Project Definition
This will expand upon the outlines that set out in the Proposal.
The Project Definition shouldnt be set in stone it should be an active document that changes as the project
progresses make different versions and archive the old ones. You do need to track the major changes as you go
along, or youll never be able to answer the how did we get to here? question later on.
Risk Log
Important to discuss this at the Board meeting. There are supporting notes and an example Risk Log on the web.
Project Plan
You will need this either as a Microsoft Project Plan (using the template) or as a task list with dates and resources,
for smaller projects. For very small projects the table in the Project Definition may be enough.
Further Documentation
These are some of the documents you should consider using at start up or as the Project progresses
Issues Log
Quality and Test Log
Budget Plan
Milestone Report
Service Launch Checklist
Project Managers Diary

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8. Further assistance
The Programme and Project Unit is there because
We want successful projects effective and well controlled.
We want to see the products you deliver used properly.
We want to support you and help you with your work.
If you have any problems getting your project off the ground please contact us for assistance by phone, by e-mail
at [email protected], or come to 340 Glossop Road.

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Appendix 1: Project Approval

It can be confusing to know exactly who you should seek approval from for a project proposal. The exact route it
takes depends on the type of project it is. But broadly speaking a proposal should go to the relevant Service
Advisory Group for prioritisation, after which it goes to the CiCS Service Strategy Board.
The main point about this is that many projects have an impact that goes beyond CiCS, and it is important that
stakeholders beyond CiCS have an input to the project.
Do send it to the PPU as soon as it is ready though, as we may be able to help expedite matters and may be able
to assist with drafting too.

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