Forces Influencing Working and Learning

Forces influencing working & learning
Economic cycle
Globalization
Increased value placed on intangible assets & human capital
Talent management
Customer service and Quality emphasis
Changing demographics and diversity of the work force
New technology
High-performance model of work systems
Forces Influencing Working and

Learning
Economic cycles
Provide an opportunity for companies to take a closer look at
training and development to identify those activities that are

critical for supporting the business strategy as well as those
mandated by law.

Learning (cont.)
Globalization
Provide training and development opportunities for global
employees.
Provide cross-cultural training to prepare employees and their
families to understand the culture and norms of the country to
which they are being relocated and assists in their return to their
home country after the assignment.
Table - Examples of
Intangible Assets

Learning (cont.)
The value of intangible assets and human capital has the
following implication:
Focus on knowledge worker - employees who contribute to
the company not through manual labor but through what they
know, perhaps about customers or a specialized body of
knowledge.

Learning (cont.)
The value of intangible assets and human capital has the
Employee engagement - the degree to which employees are
fully involved in their work and the strength of their commitment

to their job and the company.
Companies measure employees' engagement levels with attitude
or opinion surveys.

Learning
(cont.)
The value of intangible
assets and human capital has the
Change - the adoption of a new idea or behavior by a company.
Learning organization - embraces a culture of lifelong
learning, enabling all employees to continually acquire and share

knowledge.
Table - How Managing Cultural Diversity can Provide

Competitive Advantage

Learning (cont.)
Talent management - attracting, retaining, developing,
and motivating highly skilled employees and managers.

It is becoming increasingly more important because of:
occupational and job changes.

retirement of baby boomers.
skill requirements.
the need to develop leadership skills.

Learning (cont.)
Customer service and quality emphasis
Total Quality Management (TQM) - a companywide effort
to continuously improve the ways people, machines, and

systems accomplish work.

Learning (cont.)
Core values of TQM
Methods and processes are designed to meet the needs of
internal and external customers.

Every employee in the company receives training in quality,
which is designed into a product or service to prevent errors
from occurring rather than being detected and corrected.

Learning (cont.)
Core values of TQM
The company promotes cooperation with vendors, suppliers,
and customers to improve quality and hold down costs.

Managers measure progress with feedback based on data.

Learning (cont.)
The Malcolm Baldrige National Quality Award , created
by public law, is the highest level of national recognition for

quality that a U.S. company can receive.
The ISO 9000 is a family of standards that include requirements
for dealing with how to establish quality standards and how to
document work processes to help companies understand quality
system requirements.
Table - Categories and Point Value for the

Malcolm Baldrige National Quality Award
Examination

Learning (cont.)
Six Sigma process - a process of measuring, analyzing,
improving, and then controlling processes once they have been

brought within the narrow six sigma quality tolerances or
standards.
Training can help companies meet the quality challenge by
teaching employees statistical process control and engaging in
lean processes.

Learning (cont.)
Lean thinking - involves doing more with less effort,
equipment, space, and time, but providing customers with what

they need and want.
ISO 10015 - a quality management tool designed to ensure that
training is linked to company needs and performance.

Learning (cont.)
New technology
Is changing the delivery of training and makes training more
realistic.
Allows training to occur at any time and any place.
Reduces travel costs.
Provides greater accessibility to training and consistent delivery.

Learning (cont.)
Provides the ability to access experts and share learning with
others.
Provides the possibility of creating a learning environment with
many positive features such as feedback, self-pacing, and
practice exercises.
Allows companies greater use of alternative work
arrangements.

Learning (cont.)
High performance models of work systems

Work teams - involve employees with various skills who
interact to assemble a product or provide a service.

Cross training - training employees in a wide range of skills so
they can fill any of the roles needed to be performed on the
team.

Learning (cont.)
High performance models of work systems
Virtual teams - teams that are separated by time, geographic
distance, culture, and/or organizational boundaries and that rely

almost exclusively on technology to interact and complete their
projects.
Use of new technology and work designs are supported by
human resource management practices.

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What are some of the forces influencing working and learning?

What are some of the forces influencing working and learning?

How does globalization impact training and development?

How does globalization impact training and development?

Forces influencing working & learning

Forces Influencing Working and

training and development to identify those activities that are

Forces Influencing Working and

Forces Influencing Working and

Forces Influencing Working and

fully involved in their work and the strength of their commitment

Forces Influencing Working and

learning, enabling all employees to continually acquire and share

Table - How Managing Cultural Diversity can Provide

Forces Influencing Working and

and motivating highly skilled employees and managers.

occupational and job changes.

Forces Influencing Working and

to continuously improve the ways people, machines, and

Forces Influencing Working and

internal and external customers.

Forces Influencing Working and

and customers to improve quality and hold down costs.

Forces Influencing Working and

by public law, is the highest level of national recognition for

Table - Categories and Point Value for the

Forces Influencing Working and

improving, and then controlling processes once they have been

Forces Influencing Working and

equipment, space, and time, but providing customers with what

Forces Influencing Working and

Forces Influencing Working and

Forces Influencing Working and

High performance models of work systems

interact to assemble a product or provide a service.

Forces Influencing Working and

distance, culture, and/or organizational boundaries and that rely

human resource management practices.

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