Resume Chapter 3 SPM
Resume Chapter 3 SPM
Resume Chapter 3 SPM
Resume chapter 3
Behavior in Organization
The central purposes of the management control system is to assure goal
congruence (its described in chapter 1, pg. 7). Goal congruence is the same
objective between organization and individual (management and labor) objective.
There are the informal factors(influence on the effectiveness of an organizations
management control), both external and internal the goal congruence, there are:
1. External factors are norms of desirable behavior that exist in the society of
which the organization is a part. These norms include a set of attitudes, referred
to work ethic, which is manifested in employees loyalty to the organization,
their diligence, spirit, and pride in doing a good job.
2. Internal factors include:
a. Culture
Cultural norms are extremely importance since they explain why two
organizations, with identical formal management control systems, may vary in
term of actual control. The common beliefs, shared values, norms of behavior
and assumptions that are accepted and manifested throughout the organization.
b. Management style
Subordinates attitudes reflect what they perceive their superiors attitudes
to be, and their superiors attitudes ultimately stem from the CEO (an
institution is the lengthened shadow of a man).
c. The informal Organization
The lines on an organization chart depict the formal relationship -thats the
official authority and responsibilities- of each manager. To fulfilling the
responsibilities, the manager have to make communication with other
divisions. The management control process can be understood with
recognizing the importance of the relationships that constitute the informal
organization.
d. Perception and Organization
A manager is obtain information about what these goals are and what they
have to do to reach them. Managers should communicate to the others
division. Then they get information, but they got it from different sources. So,
it will make different interpretations.
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Physical Controls
Manuals
System Safeguards
Task Control Systems
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