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    CSAV Claims Procedure

    Uploaded by

    Kwalar King
    The document provides guidelines for customers on promptly notifying the carrier of any incidents affecting cargo and on filing cargo claims when goods have been damaged upon arrival. It outlines the information that should be included in an incident notification to the carrier, such as the bill of lading number and container number. It also lists the documentation required to file a cargo claim, including bills of lading, survey reports, commercial invoices, and documents showing cargo receipt/salvage. Contact information is provided for CSAV Group's loss prevention coordinators worldwide to assist customers in reporting incidents or claims.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    CSAV Claims Procedure

    Uploaded by

    Kwalar King
    2K views4 pages
    The document provides guidelines for customers on promptly notifying the carrier of any incidents affecting cargo and on filing cargo claims when goods have been damaged upon arrival. It outlines the information that should be included in an incident notification to the carrier, such as the bill of lading number and container number. It also lists the documentation required to file a cargo claim, including bills of lading, survey reports, commercial invoices, and documents showing cargo receipt/salvage. Contact information is provided for CSAV Group's loss prevention coordinators worldwide to assist customers in reporting incidents or claims.

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    CSAV Claims Procedure

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    The document provides guidelines for customers on promptly notifying the carrier of any incidents affecting cargo and on filing cargo claims when goods have been damaged upon arrival. It outlines the information that should be included in an incident notification to the carrier, such as the bill of lading number and container number. It also lists the documentation required to file a cargo claim, including bills of lading, survey reports, commercial invoices, and documents showing cargo receipt/salvage. Contact information is provided for CSAV Group's loss prevention coordinators worldwide to assist customers in reporting incidents or claims.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    2K views4 pages

    CSAV Claims Procedure

    Uploaded by

    Kwalar King
    The document provides guidelines for customers on promptly notifying the carrier of any incidents affecting cargo and on filing cargo claims when goods have been damaged upon arrival. It outlines the information that should be included in an incident notification to the carrier, such as the bill of lading number and container number. It also lists the documentation required to file a cargo claim, including bills of lading, survey reports, commercial invoices, and documents showing cargo receipt/salvage. Contact information is provided for CSAV Group's loss prevention coordinators worldwide to assist customers in reporting incidents or claims.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    PROMPT NOTIFICATION IN CASE OF INCIDENT

    AND
    WHAT YOU NEED TO DO WHEN YOUR CARGO IS DAMAGED

    Dear Customers,
    As you know, incidents may occur at any stage of the transportation chain by many reasons beyond the control
    of the carrier or its servants; however, if concerned parties timely and correctly react, there will be an important
    chance to prevent or mitigate damages and/or losses in the benefit of the cargo interests, carrier and any third
    party involved.
    The following guideline provides useful information that will contribute to react in an effective and speedy
    manner in case:
    
    

    An incident affecting goods is noticed by the cargo interest or


    Your goods are found damaged upon arrival and the entitled party deems necessary to file a cargo claim
    against the liable party.

    Since each incident or damage is unique, the following guideline is of a general nature only and it is subject to
    the terms and conditions of the contract of carriage.

    I- Prompt notification in case of an incident with goods has been noticed by the cargo interest:
    In case you face a situation that might affect your goods, we kindly
    request you to immediately contact our agency staff in destination.
    As soon as you become aware of a potential cargo loss or damage,
    please send the carrier, through the agency staff in destination, a
    notification pointing out:
    a.
    b.
    c.
    d.

    The Bill of Lading number.


    The container number.
    A short description of the alleged cargo loss or damage.
    A request for a decision as to whether a joint survey inspection will be required.

    Customers duties:
    
    

    Minimize the loss and/or prevent the loss, as applicable, from further
    damage after the incident occurs.
    Keep the affected items intact until the survey inspection has been
    performed.

    II- What you need to do when your cargo is damaged


    If damage or loss to your goods is ascertained during a joint survey inspection and provided
    you are the party entitled to file a claim against the carrier, please do so by stating the
    amount to be claimed and attaching the following documents:
    1. Original Bill of Lading (straight bills of lading included) or other document of carriage.
    This will need to be duly endorsed where applicable.

    Loss Prevention Department

    2. Original of Release and Assignment or Subrogation of Rights executed by the Insurer (where
    applicable): The document shall, amongst other relevant information, indicate the payment date and
    indemnified amount.
    3. Adjustment Report issued by qualified adjusters.
    4. Survey Report.
    5. Documents to justify the Sale and Purchase of the Cargo:
    a.
    b.
    c.
    d.

    e.

    Commercial Invoice;
    Packing List;
    Un-stuffing Tally;
    Stuffing Tally in case of cargoes being carried under FCL/FCL conditions, and
    when shipments involve fruit or other perishable product. The shipment date will
    need to be stated in such documents.
    Import or Export Declarations before Customs to support the payment of the
    import or export taxes or duties, where necessary.

    6. Documents certifying the reception of the cargo at destination/origin.


    7. Documents certifying the salvage of the cargo.
    8. Instruction certificate issued by an Official Authority to support the destruction of the Cargoes.
    9. Technical Documents (e.g. Laboratory Analysis Certificates).
    10. Power of Attorney (POA) to act on behalf of the claimant.
    11. Other Documents: In order to facilitate the analysis of the claim.
    CSAV Group reserves the right to request any other additional documents it may deem to be necessary for the
    proper analysis of the cargo claim.
    Please be advised that this guideline is not intended to be considered any sort of legal advice from us in any
    way; therefore, if you are in any doubt as to the steps to take, you should consult your legal advisors. Also this
    guideline is aimed to facilitate the process of cargo incident or claim and it does not imply any admission of
    liability.

    Yours faithfully,
    Loss Prevention Department
    Compaa Sud Americana de Vapores S.A.

    Loss Prevention Department

    ANNEX I
    Useful contacts when reporting an incident or claim
    For reaching CSAV Group Agency network full style, customers may access by means of the web page:
    www.csav.com

    Loss Prevention Department

    Name
    Rebeca Caldern
    Maccarena Ochoa
    Allan Neilson
    Ivn Bugueo

    Loss Prevention
    Loss Prevention
    Loss Prevention
    Loss Prevention

    Position
    Coordinator
    Coordinator
    Coordinator
    Coordinator

    Allison Muoz
    Ivanir Rodrigues
    Monica Oliveira
    Joseph Tagliareni
    Vincent Fan

    Loss Prevention Analyst


    Regional Loss Prevention
    Regional Loss Prevention
    Regional Loss Prevention
    Regional Loss Prevention

    Manager
    Analyst
    Manager
    Manager

    Regional Office
    RODE
    ROME
    ROCL
    ROCL

    Location
    Santiago
    Santiago
    Santiago
    Santiago

    E-mail
    [email protected]
    [email protected]
    [email protected]
    [email protected]

    Phone
    56-2-330.7258
    56-2-330.7292
    56-2-330.7255
    56-2-3307351

    * ROCL / ROBR

    Santiago
    Sao Paulo
    Sao Paulo
    New Jersey
    Hong Kong

    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]

    56-2-330.7354
    55-11-3306.9163
    55-11-3306.9160
    1-732-635.2623
    852-3418.1803

    ROBR
    ROBR
    RONA
    ROHK

    * Only Argentina, Uruguay (ROCL) and Paraguay (ROBR)

    SCOPE OF RESPONSIBILITY REGIONAL OFFICE CHILE (ROCL)


    CODE
    COUNTRIES
    Panama Pac. Coast, Costa Rica Pac. Coast, Nicaragua Pac. Coast, Honduras Pac.
    CAMP
    Coast, El Salvador, Guatemala Pac. Coast
    Panama Atl. Coast, Costa Rica Atl. Coast, Nicaragua Atl. Coast, Honduras Atl. Coast,
    CAMA
    Guatemala Atl. Coast, Belize
    Aruba, Curacao, Colombia Carib. Coast, Cuba, Jamaica, Dominican Republic, Haiti,
    CARB
    Trinidad y Tobago and Caribb. Islands (Pto. Rico excluded)
    MEXP Mexico Pacific Coast
    MGLF Mexico Gulf Coast
    WCSA Chile, Peru, Bolivia, Ecuador, Colombia Pacific Coast
    ECSA Venezuela, Guyana, Surinam, French Guiana, Uruguay, Argentina

    SUB-AREA
    Central Am. Pacific
    Central Am. Atlantic
    Caribbean
    Mexico Pacific
    Mexico Atlantic
    West Coast S.Am.
    East Coast S.Amer.

    SCOPE OF RESPONSIBILITY REGIONAL OFFICE BRAZIL (ROBR)


    CODE
    COUNTRIES
    ECSA Brazil, Paraguay
    SAFR South Africa
    EAFR Mozambique, Tanzania, Kenya, Somalia
    Senegal, Yvory Coast, Angola, Benin, Cameroon, Congo, Gabon, Ghana, Liberia, Mali,
    WAFR Mauritania, Nigeria, Togo, Gambia, Guinea, Sierra Leone, Equatorial Guinea, Namibia,
    Western Samoa

    SUB-AREA
    East Coast S.Amer.
    South Africa
    East Coast Africa
    West Coast Africa

    SUB-AREA
    US East Coast
    US West Coast
    Canada East Coast
    Canada West Coast
    US Gulf
    Caribbean

    SCOPE OF
    CODE
    USEC
    USWC
    ECAN
    WCAN
    UGLF
    CARB

    SUB-AREA
    North-European
    Scandinavia & Baltic
    Adriatic
    Russia

    RESPONSIBILITY REGIONAL OFFICE NORTH AMERICA (RONA)


    COUNTRIES
    From northern Canadian border to Miami (inclusive), Bahamas
    From northwestern Canadian border to northwestern Mexican border
    Down to northeasteastern USA border
    From northwestern Canadian border with Alaska (US), to northwestern USA border
    From Miami (exclusive) to Mexican Gulf border
    Puerto Rico

    SCOPE OF RESPONSIBILITY REGIONAL OFFICE DEUTSCHLAND (RODE)


    CODE
    COUNTRIES
    NECO Belgium, Netherlands, Germany, England, Ireland, Czech Republic, Slov. Republic
    SCBA Norway, Sweden, Finland, Denmark, Poland, Russia, Estonia, Latvia, Austria
    ADRI Austria, Switzerland
    Russia (St. Petersburg)

    SCOPE OF RESPONSIBILITY REGIONAL OFFICE DEUTSCHLAND (ROME)


    CODE
    COUNTRIES
    WMED Morrocco, Spain, France, Italy, Tunisia, Algeria, Portugal
    Greece, Cyprus, Syria, Egypt, Lebanon, Jordan, Israel, Malta, Slovenia, Croatia,
    East Mediterranean
    EMED Bosnia, Serbia & Montenegro, Albania, Moldavia, Macedonia, Hungary, Georgia,
    Bulgaria, Romania, Africa Mediterranean Coast
    Black Sea
    BLKS Turkey, Ukraine, Russia (Novorossiysk)
    SUB-AREA
    West Mediterranean

    SUB-AREA
    Far East
    South-East Asia
    Indian Sub-Continent
    Oceania
    Arabic Gulf
    Red Sea

    SCOPE OF RESPONSIBILITY REGIONAL OFFICE HONG KONG (ROHK)


    CODE
    COUNTRIES
    FEST Hong Kong, China, Taiwan, Japan, Korea, Oriental Russia
    SEAS Thailand, Malaysia, Singapore, Indonesia, Philippines, Papua New Guinea, Vietnam,
    INSC India, Nepal, Pakistan, Sri Lanka & Bangladesh
    OCEA Pacific Islands (i.e. Fiji, New Caledonia, Solomon Islands, Samoa Islands,Tahiti, etc.),
    AGLF Oman, Saudi Arabia Gulf side, United Arab Emirates, Bahrain, Qatar, Iran, Kuwait
    REDS Saudi Arabia Red Sea Coast, Yemen

    Loss Prevention Department

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