Scribd Logo
Upload

Welcome to Scribd!

  • 42 views

    Entry - IT: Profile

    Uploaded by

    Kwalar King
    This document summarizes an IT professional's skills and experience. They have both academic and practical experience in networking and PC support. Their experience includes optimizing networks, reducing support backlogs, and implementing improved support procedures. They have strong technical skills in operating systems like Windows and Linux as well as networking protocols. They are seeking an IT support role to utilize their education and skills.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd

    Entry - IT: Profile

    Uploaded by

    Kwalar King
    42 views3 pages
    This document summarizes an IT professional's skills and experience. They have both academic and practical experience in networking and PC support. Their experience includes optimizing networks, reducing support backlogs, and implementing improved support procedures. They have strong technical skills in operating systems like Windows and Linux as well as networking protocols. They are seeking an IT support role to utilize their education and skills.

    Original Description:

    entry2

    Original Title

    entry2

    Copyright

    © © All Rights Reserved

    Available Formats

    DOC, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document summarizes an IT professional's skills and experience. They have both academic and practical experience in networking and PC support. Their experience includes optimizing networks, reducing support backlogs, and implementing improved support procedures. They have strong technical skills in operating systems like Windows and Linux as well as networking protocols. They are seeking an IT support role to utilize their education and skills.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    42 views3 pages

    Entry - IT: Profile

    Uploaded by

    Kwalar King
    This document summarizes an IT professional's skills and experience. They have both academic and practical experience in networking and PC support. Their experience includes optimizing networks, reducing support backlogs, and implementing improved support procedures. They have strong technical skills in operating systems like Windows and Linux as well as networking protocols. They are seeking an IT support role to utilize their education and skills.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 3

    Entry - IT

    Address
    Telephone: XXXXXXX Mobile: XXXXXXX
    E-mail: XXXXXXXX

    PROFILE
    IT graduate with both academic and practical IT skills in networking and PC support.
    Offering proven problem solving and client facing skills, with the ability to interact with
    individuals across all levels. Experienced in working both independently and in a
    team, delivering solutions in a pressurised, deadline-driven environment. Seeking to
    utilise existing skills and education in an IT support role, with opportunities for ongoing
    development.

    KEY ACCOMPLISHMENTS

    Optimised network monitoring, achieving a 50% reduction in downtime.


    (Company 1)

    Single-handedly reduced a backlog of outstanding support calls by 30% within


    3 weeks of joining the company. (Company 2)

    Implemented improved, streamlined support procedures, achieving positive


    feedback from users, and accolades from management. (Company 1)

    Updated support documentation resulting in significant improvements in help


    desk service, and reduced one-to-one training of new support staff. (XYZ
    Partnership)

    Played a key role in the successful upgrade to Windows 2000. (XYZ


    Partnership)

    KEY SKILLS
    Technical

    Linux, Windows XP, 2000, 98, 95 and NT, MS DOS and Novell.
    Telnet, Borland C, FTP and MS Office Tools (Word, Excel, PowerPoint).
    Macromedia Mx Essentials, Corel draw, Word Perfect, HTML, SQL, Java and
    JavaScript.
    IP Addressing, ACLs, Frame Relay, ISDN, PPP and routing protocols such as RIP.
    Network performance management, troubleshooting, optimisation and
    security.

    General

    Trained in systematic design and problem solving techniques.


    Excellent communication and negotiation skills acquired in retail and IT
    support roles.
    Experienced in face-to-face and telephone interaction with customers.
    Team leader at university, planning and coordinating projects and delegating
    tasks.

    EMPLOYMENT HISTORY
    Aug 2002 - Present
    NETWORK SUPPORT ANALYST
    Company 1
    Leading UK manufacturer of equipment for the health and fitness industry.

    Worked in a 1st line support team of 4 staff, undertaking problem diagnostics and
    resolution.
    Delivered high quality technical advice and network/PC support for 90+ end users.
    Support tasks included software installations and hardware set-up and
    Page 1 of 3

    configuration.
    Provided assistance with login issues, including password creation/reset and remote
    logins.
    Produced regular detailed reports for SLA monitoring and senior management
    review.

    Page 2 of 3

    EMPLOYMENT History (continued)


    Jan 2002 - Jul 2002
    HELP DESK ANALYST
    XYZ Partnership
    Large investment company with offices throughout the South-East.

    Worked in a team of 5 providing 1 st line support for 5 offices throughout the SouthEast.
    Provided software/hardware support for over 200 users with call volumes of approx.
    50 per day.
    Configured and installed network software and hardware in a Windows environment.
    Logged and maintained calls in the Remedy call logging system.

    Aug 2001 - Dec 2001


    SALES ASSISTANT
    Company 1
    Part time employment with this large clothing retailer whilst studying for BSc. degree.

    Processed sales transactions and customer enquiries for this busy retail outlet.
    Demonstrated a calm and professional approach in dealing with customer issues.
    Assisted with product tagging, re-stocking and end-of-day cash balancing.

    EDUCATION AND PROFESSIONAL TRAINING

    BSc (Hons) Network Computing 2:1


    University of XXXXX (1998 2001)
    Subjects included: Building and managing networks, writing network support
    software, internet technology, network management, client-server applications,
    object-oriented methods; electronic commerce.

    BTEC National Diploma in Computer Studies


    XXXXX College (1996 1998)

    8 GCSEs including Maths, English and Computer Studies


    XXXXX Secondary School (1990 1996)

    HOBBIES & INTERESTS


    Diving, travelling and current affairs

    PERSONAL DETAILS
    Date of Birth:
    Nationality:
    Marital Status:
    Driving Licence:

    REFERENCES
    Details available on request.

    Page 3 of 3

    You might also like